staffing procedures. staffing a process of hiring employees who can help run the business...
TRANSCRIPT
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Staffing Procedures
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Staffing A process of hiring employees who can
help run the business efficiently, attract customers, and increase sales.
When hiring new staff, you should consider the following
•Type of employees needed?
•Skills missing by the business owner?
•Skills needed daily and/or occasionally for peak periods or seasons
•Budget available for employee compensation.
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Job Description
A written statement listing duties and responsibilities of a specific job.
Clearly outlines expectations for a job. Reduces misunderstandings between the
employer and employee.
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Job Specification
A written document which spells out:abilities requiredSkills expectededucational level needed experience needed
by an employee to perform the described job.
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Recruiting
Searching for people to hire to fill job positions.
Potential employees can be sought within the business or from outside the business
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Recruiting from Within the Business Environment
Can motivate employees to work hard for promotions
Can reduce the cost of recruiting and training
May limit opportunities for introducing “new thinking” into the business
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Recruiting from Outside the Business Environment Classified (Want) Ads
Can announce a job opening at a business. An ad should briefly describe the position,
educational requirements, experience requirements, and any special job requirements.
College Placement Centers College placement centers are operated through
colleges and universities. They provide information about job openings to their
students and graduates. There is no fee charged for this service.
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Recruiting from Outside the Business Environment
Private Employment Agencies Private employment agencies try to help match the
skills of job seekers with the appropriate recruiting business and/or position.
Private agencies charge a fee to either the hiring business or the job applicant when matches are successful.
Public (state) Employment Agencies Employment Security Commission’s Job Service
provide services similar to those of private agencies. As a state agency, they do not charge fees.
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Recruiting from Outside the Business Environment Cooperative education programs
Available at both the high school and collegiate level place students in training stations as a part of the educational experience.
No fees are charged and the employer benefits by having the teacher’s assistance with managing the student’s employment.
Referrals Most helpful method in locating available people with
desired skills and personality traits. While referrals might come from almost anywhere,
referrals from current staff, professional friends, and family members often prove valuable.
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Recruiting from Outside the Business Environment Help Wanted Signs
Help wanted signs can be placed in the windows of businesses to announce an available opening.
A current file should be kept for holding applications of promising persons who come to the business to apply for work.
The World Wide Web The World Wide Web can also serve as an outlet to
post job openings for your business.
Leadership Styles
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Screening The first step in hiring process Identify and select those candidates who have
the right job qualifications. Eliminate the unqualified applicants.
• Review applications and/or resumes.
• Conduct interviews for job applicants to determine if the prospective employees would improve the business’s ability to meet customer needs.
• Check references with the permission of the applicant to verify information listed on the application/resume
• Ask previous employers and co-workers about the candidate’s personal and work-related attributes.
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Training and Development
Provides employees the ability to perform their jobs well
It also provides a basis for future performance appraisal
Advantages of Training and Development
• Improves morale
• Reduces employee turnover
• Helps ensure quality performance
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Effective Training and Development Programs
•Implement as soon as employees are hired
•Continue throughout employment
•Include follow-up to ensure that skills are being used
•Provide retraining and new skill development as necessary
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Training and Development Activities On-the-job training Coaching
Feedback from the manager on a constant basis
Mentoring Teaming with an experienced employee to learn
the job Conferences & Seminars
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Four Steps in Planning Training and Development
Determine immediate, intermediate, and long-range needs.
Design a program to meet the identified needs. Implement the program which requires time and
money Evaluate the program for cost effectiveness and
attainment of objectives.
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Paying Employees
Pay/compensation should: Be competitive with similar businesses in
your area. Take the qualifications of employees into
consideration.
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Methods of Pay
1. Wage A fixed amount of pay per hour Usually for 40 hours per week. For hours over 40, employees receive 1 ½ times the
regular rate.
2. Productivity Pay Piece Rate
Pays an amount based on units produced Often used in manufacturing
Commission: Pay based on percentage of sales
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Methods of Pay
3. Salary• Fixed amount of pay for a certain time period
regardless on the number of hours worked.• Salaried employees are usually provided additional
optional benefits that may not be given to hourly or piece rate employees.
4. Combination• Combines a base salary plus commission• Employees may feel more comfortable accepting a
position that offers this type of payment plan because the salary provides security and the commission provides incentive and reward for productivity.
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Employment Benefits
Benefits are employment rewards for service and are provided in addition to salary.
These allow a business to attract and retain good employees and may contribute to maintaining positive employee morale.
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Benefits Required by Law
Employer’s contribution to Social Security Unemployment Compensation Worker’s Compensation
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Optional Benefits
Paid Vacations Paid Sick Leave Health and Life Insurance Flextime Pensions Childcare