Stakeholder Enterprise Portal (SEP)

Veterans Relationship Management (VRM)Chris Hluchyj, VRM, SEP Business Lead

April 17, 2013

U.S. Department of Veterans Affairs Veterans Benefits Administration

U.S. Department of Veterans Affairs Veterans Benefits Administration

U.S. Department of Veterans Affairs Veterans Benefits Administration

U.S. Department of Veterans Affairs Veterans Benefits Administration

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What is the Stakeholder Enterprise Portal (SEP)?

• Secure• Single Access Point web-based portal• URL: www.sep.va.gov • Can be accessed anywhere internet

connection is available• External business partners who support

Veterans

• Veteran’s Service Organizations

• Clinicians

• Employers

• And more

U.S. Department of Veterans Affairs Veterans Benefits Administration

Where are we?

U.S. Department of Veterans Affairs Veterans Benefits Administration

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SEP 2.1February 2013

SEP 3.0Spring 2013

Login with Personal Identity Verification (PIV) card

Provide additional search criteria

Login with Remote Level 3 Identity Proofing

Upload supporting documents

Claims Status View DIC claims

Payment History Personal Contact information Update (PCIU)Email address, home address, DD_EFT

Access VONAPP Direct Connect (VDC) Access to Knowledge Management (KM)

Manage Power of Attorney (POA) requests

Check trace capability

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U.S. Department of Veterans Affairs Veterans Benefits Administration

The impacts of SEP…

…for the Veteran and VSO• Provides a secure way of doing business

• Offers real time acceptance of a 21-22 request

• The VSO is able to view the same information the Veteran does in eBenefits

•VSO’s can create a compensation 526 claim and preserve the initial date of claim for the Veteran

• The VSO and Veteran can work remotely and still provide assistance

• Less calls to the National Call Centers

• Claims are completed faster, more accurately and go directly into VBMS for processing

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U.S. Department of Veterans Affairs Veterans Benefits Administration

VSO Support

…If I have a question who do I contact?• 1

• 2

• 3

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U.S. Department of Veterans Affairs Veterans Benefits Administration

Backup Slides

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U.S. Department of Veterans Affairs Veterans Benefits Administration

Veteran can check their POA in eBenefits

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U.S. Department of Veterans Affairs Veterans Benefits Administration

Veteran can request VSO representation in eBenefits

Veteran submits electronic 21-22

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U.S. Department of Veterans Affairs Veterans Benefits Administration

Remote Proof and PIV login

Coming in Late February Release

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U.S. Department of Veterans Affairs Veterans Benefits Administration

Remote Proof Level 3 Credential

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U.S. Department of Veterans Affairs Veterans Benefits Administration

Manage Power of Attorney (POA) Requests

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U.S. Department of Veterans Affairs Veterans Benefits Administration

Manage Power of Attorney (POA) Requests

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U.S. Department of Veterans Affairs Veterans Benefits Administration

Search for Veterans— Access VDC, Payment History , and Claims Status

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U.S. Department of Veterans Affairs Veterans Benefits Administration

Claims Status through SEP

Displays what evidence is needed to complete the claim

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U.S. Department of Veterans Affairs Veterans Benefits Administration

Payment History through SEP

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U.S. Department of Veterans Affairs Veterans Benefits Administration

Access VDC through SEP

Preserve the initial date of claim

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U.S. Department of Veterans Affairs Veterans Benefits Administration

QUESTIONS?