stakeholder enterprise portal (sep) veterans relationship management (vrm) chris hluchyj, vrm, sep...

Stakeholder Enterprise Portal (SEP)

Veterans Relationship Management (VRM)Chris Hluchyj, VRM, SEP Business Lead

April 17, 2013U.S. Department of Veterans Affairs Veterans Benefits Administration

U.S. Department of Veterans Affairs Veterans Benefits Administration



*What is the Stakeholder Enterprise Portal (SEP)?SecureSingle Access Point web-based portalURL: www.sep.va.gov Can be accessed anywhere internet connection is availableExternal business partners who support Veterans

Veterans Service Organizations

Clinicians

Employers

And more


Where are we?U.S. Department of Veterans Affairs Veterans Benefits Administration

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SEP 2.1February 2013SEP 3.0Spring 2013Login with Personal Identity Verification (PIV) cardProvide additional search criteriaLogin with Remote Level 3 Identity ProofingUpload supporting documentsClaims StatusView DIC claimsPayment HistoryPersonal Contact information Update (PCIU)Email address, home address, DD_EFTAccess VONAPP Direct Connect (VDC)Access to Knowledge Management (KM)Manage Power of Attorney (POA) requestsCheck trace capability

*U.S. Department of Veterans Affairs Veterans Benefits Administration

The impacts of SEP for the Veteran and VSO Provides a secure way of doing business Offers real time acceptance of a 21-22 request The VSO is able to view the same information the Veteran does in eBenefitsVSOs can create a compensation 526 claim and preserve the initial date of claim for the Veteran The VSO and Veteran can work remotely and still provide assistance Less calls to the National Call Centers Claims are completed faster, more accurately and go directly into VBMS for processing


VSO SupportIf I have a question who do I contact? 1 2 3


Backup Slides


Veteran can check their POA in eBenefits


Veteran can request VSO representation in eBenefitsVeteran submits electronic 21-22


Remote Proof and PIV login Coming in Late February Release


Remote Proof Level 3 Credential


Manage Power of Attorney (POA) Requests


Search for Veterans Access VDC, Payment History , and Claims Status


Claims Status through SEPDisplays what evidence is needed to complete the claim


Payment History through SEP


Access VDC through SEPPreserve the initial date of claim


QUESTIONS?

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