standard bank of south africa towards a knowledge economy presenter: cassim parak chief executive...
TRANSCRIPT
Standard Bankof South Africa
Towards a Knowledge Economy
Presenter: Cassim Parak
Chief Executive Officer
e.com institute
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A South African Perspective Trends & Performance
Approximately 50m Population 22m Mobile Phones 7m Computers 4m Internet Users 35% ICT adoption by Small Businesses Business & Country Demographics imbalance Apartheid legacy not completely eradicated No Financial Support
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A South African Perspective Trends & Performance
Telecommunication Costs IT Acquisition Costs Computer Literacy Regulating the Informal sector Failure of the Private Sector to embrace BEE
Suppliers of ICT products Poor financial resources Compliancy Availability of Skills & Brain Drain
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This is Knowledge Management
VoiceVoice
WAPWAPGPRSGPRS
HTMLHTML E-mailE-mail
SMSSMS
InternetInternet
PDAPDA
CollaborationCollaboration
PartnersPartners
ProcurementProcurement
EmployeesEmployees
AgentsAgents
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The Knowledge Economy
One of the hallmarks of the information age is that the new currency of
business is information or knowledge collaboration. The way in which that
knowledge is managed and used can ultimately determine the success or
failure of any enterprise.
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The Connected Enterprise
Business to Consumer
Business to Employee
Business to Business
Clients
Suppliers
EmployeesLandscape
The BusinessLocal
Competitors
NewEntrants
Management
Decision Support Global
Competitors
Knowledge Management
Enterprise Solutions
Business Intelligence
Performance Management
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Building Blocks for Knowledge-centricity
Usability – I am simple in my approach….. Wizard - Help! I need Help Now! Intelligent Repository - Tracking it All, Knowing it All….. Business Intelligence – Single version of the truth….. Management Information Systems – My Decision is….. Enterprise Performance Management – Lets Grow…. Content Management – Where do I find….. Document Management – I did it previously…… Business Process Management – How do I …… Workflow – This is how I/We/Us Work….. Collaboration – This is the team…..
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Generic Components for Business Management
CRM – Customer Relationship Management
MCS – Marketing Communication Systems
SMS – Sales Management Systems
ERP – Enterprise Resource Planning
ERM – Enterprise Resource Management
EPM – Enterprise Project Management
MPS – Manufacturing Planning Systems
SCM – Supply Chain Management
WMS - Workflow Management Systems
MRO – Maintenance Repair Ordering
PPS – Production Planning Systems
EBPP – Electronic Bill Presentment Payment
HRMS – Human Resource Management Systems
AM – Asset Management
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Critical Considerations
COMMITMENT Security Infrastructure Enterprise Applications Integration People & Learning Connectivity Collaboration Storage Disaster Protection
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KM for the Business Enterprise
Multi-site&
Hybrids
Migration
DashboardManagement
Meta DataManagement
DataMining
Data Cleansing
PerformanceManagement
Data WarehouseDefinition
PeopleProcess
Technology
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ICT 4 (S)ME – Pushing Forward
Establishing a robust ICT Industry Strategy for SME Development
Promoting the business benefits of ICT to the SME sector Penetration strategies for ICT-use within the SME sector Removing the “Connectivity” constraints as a barrier to entry Promoting the use of locally developed technologies Alliances & Diversity of Partnerships Ensuring an effective Government sponsored framework for
Legislation, Regulation, Taxation & subsidies Driving Computer Literacy through Education & Training
Programs (Sector Education & Transfer Programs) Establishing a case for Donor grants and subsidies
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A Model ICT-SME ECO-SYSTEM
Hardware Service Provider
Commercial Software Service Provider
Internet Service Provider
Training Service Provider
Financing Service Provider
Networking Service Provider
SME Client
Software Development Service Provider
Telecommunication Service Provider
Hosting Service Provider
System Integration Service Provider
eCommerce Service Provider
Security Service Provider
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Lou Gerstner’s Description of eBusiness (ex-Chairman IBM)
“The Internet is ultimately about innovation and integration. Innovation is what your objective is -- in
cost structures, selling, marketing, sales, supply chain. But you don't get the innovation unless you
integrate Web technology into the processes by which you run your business. And that's been the rude awakening for a lot of companies. The true
revolution coming from the Web is when the Web can get integrated with business processes.”