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Standard Contract Forum 26 September 2006

13.30Customer Suite, BT Centre, London

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Standard Contract Forum Tuesday 26 Sept 2006

AGENDA

1 Introduction and Notes of Previous Meeting

2 Consult 21

3 Emergency Service (VOIP Originated Calls)

4 Pathfinder/21CN and SIA Update

5 STP Working

6 Review of New and Amended Schedules

7 Any Other Business

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Consult21 Update

25/9/06

Agenda

Steering Board Agenda

RAG Update

Cost and Risk Management project: Update

Programme Progress

Consultations & Briefings

CP Engagement

Recent Announcements

Architecture & Framework Network Structure

Systems & Processes

Network Hooks

ProductsInterconnect & Portfolio

Broadband

Line Access

Point to Point

Conformance Testing Implementation & MigrationCommunications

Working Group Status

RAG September 2006

Network Structure

RAG Status Green

Key Issues (For Discussion)

None recorded

Key Milestones

August/September AchievementsResolved the approach to voice quality measurements to ascertain migration success to align with CT WG.

Draft top-level description of BT‘s NGN and a description of how products are supported and accessed.

Working though a potential issue with the use of Geographic Number Portability Databuild Information (PDI) tables.

Drafted top-level description of BT‘s NGN and a description of how products are supported and accessed

September/October Work planProgress inventory of the components of BT's NGN to sites, logical and topological relationships and seek indications of the type of network inventory data that will be needed to enable investment scenario planning.

Progress White Paper on network technical rules and guidelines for NGN voice interconnect (will be used to inform the revision of Annex A to the SIA)

Time (G) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(G)

Systems & Processes

RAG Status Green

Key Issues (For Discussion)

None recorded

Key Milestones

August/September Achievements

Presentation & discussion on how multi-party service provider scenarios will work – need for all of Industry to work together.

20CN vs. 21CN Systems flag requirement submitted to 21CN Project Control Board for consideration.

2nd Issue of Systems Roadmap consultation now closed – little feedback received.

September/October Work plan

NICC B2B group 18th September. Sub-Group to be held 15th September to more clearly define ToRs and boundaries between C21, NICC and 21CCE programmes.

Status: Time (G) Cost (G) Quality (G)Customer

Sat. (G)Information

(G)

N/W Hooks & Common Capabilities

RAG Status None

Key Issues (For Discussion)

Key Milestones

June/July Achievements

Working Group now closed.

Common Capability & BTW Products workshop agenda finalised. Date confirmed for 22/9/06..

Time Cost QualityCustomer

SatisfactionStatus: Information

Interconnect & Portfolio

RAG Status Green

Key Issues (For Discussion)Industry agreement to solution for PSTN Emulation outstanding

PSTN Emulation product delivery delayed to Mar 08 due to industry need for more time to agree preferred option

Final review of Obligatory products list required

Pathfinder product review criteria required

Timeline needed for VLAN (extension to Metronode) product

Product developments reviews required

Key Milestones

August/September AchievementsVIC product launched

All VIC contracts signed

2 Options for PSTN Emulation offered to industry for agreement

Jim Moulder (Global Crossing) nominated as co-chair

September/October Work plan•Issue Outline product description for each of the two PSTN Emulation options

•Use industry advocates and co-chair to drive industry agreement

Status: Time (G) Cost (G) Quality (G)Customer

Sat. (G)Information

(G)

Broadband (inc LLU)

RAG Status RedKey Issues (For

Discussion) If IPstream First goes ahead, Industry are very

concerned about IPstream migration (e.g. number of CBUK changes and impacts on their own systems and call centres)

Many customers require out of hours grooming especially for business customers and ask that this is considered.

Lack of commercial principles is a major issue for Industry as they try to make decisions on future suppliers and products.

w-BBC Consultation will have to be extended to November to take commercial considerations into account.

Key Milestones

September AchievementsWorking Group held on 5 September 31 attended from 16 Industry companies plus Ofcom, Openreach and BTW.

4 Broadband Condocs issues with closing dates from July 31st to September 4th.

Openreach presented their response to Industry on the LLU Condoc and closed the Consultation at BB/LLU WG. Work now continues at the IMWG BB Experts Sub-Group.

September/October Work planNext meeting is 9 October when Datastream and IPstream will close consultation with BTW responding to Industry on the Condocs (closed for Industry responses on 4 September).

W-BBC consultation will close at the 7 November meeting with future BB consultation will move to BAU forums.

Time (R) Cost (R) Quality (R)Customer

Sat. (R)Status: Information

(R)

Line Access

RAG Status: Green

Key IssuesCommunications with all BTW and openreach customers, including the 300 smallest. Openreach are organising 4 events to achieve this.

Voice Line Access needs more promotion within the CP customer base. An Openreach sponsored event is planned for BT Tower on 6 November.

Need to agree Standards for SIP-I in NICC and ETSI. (Voice Line Access)

Further work required in Network Structures and in BTW to support the network aspects of the VLA product.

Status:

Key Milestones

August/September AchievementsLine Access Working Group met on 12 September 2006. 11 Industry attendees and 1 Ofcom plus 5 BTW and Openreach. Voice Line Access Condoc issued and response period closed on 31 July with 3 replies.

VLA Bilaterals offered and one held with constructive feedback.

September/October Work planInitial consultation on VLA product has closed with only 3 replies.

Promote the VLA product at a re-launch event on 6 November at BT Tower

Set up experts sub-group to rewrite product description and customer proposition in advance of the 6 November

Next meetings on 30 October and 27 November 2006.

Time (G) Cost (G) Quality (G)Customer

Sat. (G)Information

(G)

Point to Point

RAG Status Amber

Key IssuesPlan of record for sub 2M products has not been amended

despite reminders.

Industry have concerns that sub 2M leased line developments are being given insufficient priority and resource.

Utility customers and other Infrastructure customers need info on alternative products before 2008 as they have long lead times.

TILLAP and TILLBP starting to tie in with other products

Time (R) Cost (A) Quality (A)Customer

Sat. (A)Status:

Key Milestones

August/September Achievements Working Group meeting held on 7 September, attended by 21 people, representing 8 CPs plus BTW and Openreach.

Presentations (a) TILLAP/TILLBP (b) MSIL

5 WES Condocs issued with good responses from Industry.

September/October Work PlanNext meeting 27 September 2006

Bilaterals continue with CPs and Utilities on Utility customer requirements in 21CN plus a presentation at ETUG on 2 October 2006.

Openreach to give final response and close consultation to the 5 WES Condocs.

Information(A)

Conformance Testing

RAG Status: Amber

Key Issues (For Discussion)

• More detail required on the trials identified in BT’s 21CN Implementation Strategy and Plan e.g. BB First Pilot

• Greater understanding and transparency on how Voice Quality will be assessed for Pathfinder [BRIEFING C21-CT-017 WILL DEAL]

Key MilestonesAugust/September AchievementsComplete definition of Service interoperability Test Schedule

Initial discussions undertaken on incorporation of Voice Quality assessment within Testing programme

Review CP Test facility Requirements and Test Request process

Created CPE Testing Experts forum

September/October Work planPublish Test Result policy & review process

Initiate Test Results Reviews

Publish TE Testing and Trials Briefings

Time (A) Cost (A) Quality (G)Customer

Sat. (G)Status: Information

(A)

Implementation & Migration

RAG Status Amber

Key Issues (For Discussion)

Framework required to facilitate planning for Tranche 2/3 of DLE to NGS migration

Lack of detail on Broadband First Pilot which will underpin BB migration Jul-Dec 2007

Further clarity needed on the Pathfinder Customer experience

Further clarity/discussion of impacts required on BB migration implementation

Issues with the National Migration plan have delayed formal issue

Key MilestonesAugust/September Achievements

Updated pathfinder definition Briefing published (IM-013) and reviewed at Pathfinder forum (8th August)

Publish Pathfinder Entry & Exit (following consultation)

Working group plan updated to align with Pathfinder Phase1A Entry

Process established for CP participation in development of SME/corporate end customers scenarios to aid migration preparation

Published design briefing for MCC

September/October Work plan

Commence planning for migration of emergency & critical services during Pathfinder

Publish updated Pathfinder Briefing prior to Pathfinder experts forum (19th Sept)

Publish Plan of Record at Issue Status (end Aug)

Time (A) Cost (A) Quality (G)Customer

Sat. (A)Status: Information

(A)

Migration Communications

RAG Status Green

Key Issues (For Discussion)

Proposal to inc end user cust sat questions in Carlson migration survey rejected by WG

Key Milestones

July/August Achievements

The comms group met 1st September, agreed that messaging sub-group will be discontinued. Future messaging output will be handled by the main WG. Extra meetings scheduled at Faraday to agree output from mass marketing campaign development by Carlson

Extra attendees recruited to WG to properly reflect industry inc. Clare Grant (Telewest), Jody Haskayne (Tiscali), Hamish McCleod (mobile broadband group)

August/September Work plan

Brand development on track, public launch event proposed for Oct 16th

Time (G) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(A)

Consultations Update – Sep SB

•Broadband Products

IPStream – 10 responses - 07/08/06 close (for responses)

Data stream – 3 responses – 04/09/06 close

w-BBC – 10 initial responses - 04/09/06 close (see commentary)

•Voice Line Access – 3 Responses – 31/08/06 close

•WES Products – 10 Responses – 15/09/06 close

•Systems Roadmap – 2 Responses – 11/09/06 close

•Critical numbers over VOIP – 0 Responses so far – 28/09/06 close

Briefings update –see: Meeting Planner & Consultation Information

Number Title - note shaded background = responses required, blue = new since last updateDate

Due/IssuedResponses

required (Y/N)

C21-BB-008 wBBC Consultation Status Aug-06 N

C21-CT-013 21CN Transfer Engineering Testing & Trials (PSTN/ISDN/WLR & LLU) Aug-06 Y

C21-CT-015 CP Test facility (Swansea) Aug-06 N

C21-CT-016 Voice Quality Assessment process Aug-06 Y

C21-IM-013 Pathfinder Definition & Approach Aug-06 N

C21-IM-016 Migration Command & Control - Design Briefing Aug-06 N

C21-IM-017 21CN Migration End Customer Experience - developing real life scenarios Aug-06 N

C21-IP-013 VIC Overflow Billing Materiality Assessment Timeline proposal Aug-06 N

C21-IP-015 NGN Call Conveyance PSTN Emulation Commercial Consultation: BT’s Conclusions and Progress Report’ Aug-06 N

C21-MG-004 Steering Board Escalations Aug-06 N

C21-MG-005 Website – secure members area Aug-06 N

C21-NH-001 Closure of network hooks WG Aug-06 N

C21-CT-017 21CN test result review process Sep-06 N

C21-IM-018 21CN Migration - Tranfer Engineering Briefing (ISDN30) Sep-06 N

C21-IM-019 21CN Migration - Tranfer Engineering Briefing (Broadband) Sep-06 N

C21-MG-006 Managing Communication Provider Costs & Risk Sep-06 N

C21-MG-007 21CN National Migration Plan for PSTN Voice and IPstream Services Sep-06 N

C21-IP-016NGN Call Conveyance PSTN Emulation Commercial Consultation: Outline Product Descriptions for Interim Charging Sep-06 N

C21-MG-008 National Migration Plan - MSAN to Metro Node Parenting Sep-06 N

Customer Engagement Programme

Help required!

Large – Medium sized CPs

Not engaged or partially engaged

Heavy users of BT Systems

Major users of Voice, Broadband & Interconnect Portfolios

Actively target them for:

General updates

Pathfinder/Product impacts

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Standard Contract Forum

26 September 2006 

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Mandy Wells

BT WholesaleOperator Assistance and Directory

Enquires Product Manager

Schedule 125CVoIP originated Emergency Calls

Schedule 125C – VoIP Originated Emergency Calls

With VoIP growing it’s important we think about Emergency Calls

BT would like to

• process VoIP originated Emergency calls the same as PSTN ones

• treat all Emergency calls to the same standard and quality

• convey all Emergency calls onto the relevant Emergency centre

• pass on correct, accurate address information to the Emergency Services

UK Emergency Service

BT PSTN Network

CP PSTN

Networks

BT or CP Operator Centres

Public networks

Ambulance

Fire

Coastguard

Emergency Calls

Networks

Originating calls

via VoIP

Police

BT and the Communication Providers need to work together

Communication Providers need to:

• Identify VoIP originated calls as such, by using the correct ii digits

• Provide the current Customer details for the Network Termination Point in Standard File Format

Any Questions?

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Signalling Updates

•Change in Signalling Link Utilisation Policy.

•STP working in support of Next Generation Networks using C7 TDM interconnects to BT’s NGSs. (STP @ NGSs.)

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Change in Signalling Link Utilisation Policy• SIA Annex A section 5.2.13 updated to show a Signalling Link

Set may be used to support:-

up to 64 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of two Signalling Links.

up to 128 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of four Signalling Links.

up to 128 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of two Signalling Links and the average link set loading does not exceed 20%.

• CPs can request rearrangement from 4 to 2 Signalling Links via existing ACO process.

• TAMs will receive reports to show if average peak link set loading has exceeded 20%.

• CPs should refer to Interconnect Briefing 06040 issued.

• Change is with effect from 18th September 2006.

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STP at NGSs (1)•CPs requested to interconnect their NGNs to BT's NGSs.

•CPs NGN networks need to be configured for STP signalling for TDM voice routes.

•Based upon existing STP service.

•SIA Annex A section 5.2.13 and Appendix E to be updated.

•CPs can request service via existing ACO process.

•Launch target date is 2nd October 2006.

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Standard Contract Forum 26 September 2006

Keith Mitchinson

26 September 06

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Standard Contract Forum 26 September 2006

DLE CLOSURE/21CN – SIA IMPACT: CONTENT

SPECIFIC CUSTOMERS: DLE-RELATED

• VIC Schedule 131

• System Alteration Side Letter agreements for DLE- interconnected CPs

SPECIFIC CUSTOMERS: SPECIAL PRODUCTS

• new draft FRIACO Schedule; CPS/SAD draft Schedule and policy briefing in preparation - talk to CPs concerned

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Standard Contract Forum 26 September 2006

DLE CLOSURE/21CN – SIA IMPACT: CONTENT(CONT)

INDUSTRY GENERIC:

• Annex A - new para 3.4

• Annex D - revised “BT DLE” definition; new "BT Virtual DLE", "EBC Matrix" and "VIC"

• Schedule 01 - new para 12.17 (VIC impact)

• Schedule 130 - new para 9.15 (VIC impact)

• Schedules 101/105/106/141 - largely DLE closure impact

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Standard Contract Forum 26 September 2006

DLE CLOSURE/21CN – SIA IMPACT: PROCESS

• Preliminary Notice - Interconnect Notification and SCF brief

•  General Notice - Interconnect Notification, SCF brief and SIA paragraph 28 notices

•  Update SIA Reference Offer

•  Seek to avoid a special Supplemental (though option if particularly required); include as part of next supplemental

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Standard Contract Forum 26 September 2006

SIA CONTRACT DOCUMENTATION

NEW SCHEDULE :

• 125C Emergency Service(VoIP Originated Emergency Call)

REVISED DOCUMENTS:

• Annex A

• 152 Supply of BT Phone Books

• 393 Operator FRIACO IP Network Calls at BT DLEs