Beverage ServiceCoffee & TeaBreakfast:Restaurant:

1. We only offer Fresh coffee and English breakfast tea to guest. But if have guest order another tea, we can serve it to guest.

我们提供鲜磨咖啡和英式早餐茶，但是如果客人要求需要其它茶类，我们也要提供。2. We serve guest coffee and tea use cup.

我们使用咖啡杯和茶杯服务咖啡和茶。In Room Dining:1. We serve coffee use thermos and tea use tea pot.

用咖啡保温壶服务咖啡，用茶壶服务茶。2. One coffee order has two cups of coffee in one thermos.

一份咖啡有两杯量的咖啡放在保温壶里面。3． We offer one pot of hot water, and tea bag on the tea saucer, we offer tea service in the

room, put the tea bag in the tea pot, and then serve to guest. 提供一壶开水，将茶袋放在茶碟上，在房间为客人提供服务，将茶袋放进茶壶里，将茶标放在壶把手处，

然后为客人服务。A-La-Cart:Restaurant:

1. Coffee/Tea cup has 45 degree with table top, and coffee/tea spoon is same.咖啡/茶杯把手和桌面有 45 度角，咖啡/茶勺同样。

2. We serve coffee with cookies and ice water.服务咖啡时候要配饼干和冰水。

3. Hot coffee and tea with hot milk, ice coffee and ice tea use Room temperature milk. If guest request low fat milk or skimmed milk, we can offer.

热的咖啡和茶配热牛奶，冷咖啡和茶配常温牛奶。如果客人要求低脂或脱脂牛奶，我们可以提供。4. When guest order English breakfast tea, we must ask guest lemon or milk, which

one he would likes.当客人点红茶时，我们要问客人选择柠檬或牛奶。

5. When guest order Chinese tea, we put loose tea and hot water in one pot.当客人点中式茶时，我们将茶叶和开水一起放在茶壶里。

6. One guest order one tea, we use one tea pot. Two tea, we use two tea pot.……一个客人点茶用一个茶壶，两个人用两个茶壶。……

In Room Dining:SAME

Soft Drink & Ice Water :Restaurant:

1. We open soft drink in bar.在酒吧台将软饮打开。

2. We serve the soft drink beside the table.我们要在客人旁边为客人服务软饮。

3. We need ask guest about ice cube and lemon.我们需要问客人是否需要冰和柠檬。

4. We pour the soft drink to the guest is near one glass.我们给客人倒软饮是八分满。

5. The garnish is a half piece of lemon.装饰物是半片柠檬片。

6. Soft drinks no need stir and straw.软饮不用搅棒和吸管服务。

7. Ice water and some ice cube in the glass.冰水杯里面要有一些冰。

In Room Dining:SAME(1, 2 cancel, change to open the soft drink beside the guest in the room.)

Fresh Juice & Chilled Juice & Beer: Restaurant:1. Serve chilled juice no needs stir and straw. 冰冻果汁不用搅棒和吸管服务。2. Serve fresh juice (ice lemon tea & Ice coffee) with stir and straw, stir in the juice glass. 鲜榨果汁要配搅棒和吸管，搅棒放在果汁杯里。3. Serve beer, put the beer glass on the table, and then pour the beer to the glass.(don’t touch glass) 服务啤酒时，要先将啤酒杯放在桌子上，然后倒入啤酒。不要碰酒杯！In Room Dining:1. Serve chilled juice no needs stir and straw. 冰冻果汁不用搅棒和吸管服务。2. Serve fresh juice (ice lemon tea & Ice coffee) with stir and straw, stir and straw on the tray/trolley. 鲜榨果汁要配搅棒和吸管，搅棒放在托盘/送餐车上。

Wine ： Restaurant:

1. We pour the wine beside the guest by glass.当客人点一杯红酒，我们要当着客人面给客人倒。