Standards ofStandards of Ideal Housekeeping Ideal Housekeeping

CleanlinessCleanliness All areas are immaculately clean, corner-to-corner, All areas are immaculately clean, corner-to-corner,

top to bottom, including surfaces.top to bottom, including surfaces.

Closets, cabinets and storage areas are also kept Closets, cabinets and storage areas are also kept clean.clean.

Furnitures and fixtures are properly dusted; Furnitures and fixtures are properly dusted; doorknobs and metal fixtures are polished with the doorknobs and metal fixtures are polished with the right metal polishing chemical.right metal polishing chemical.

Windows and glass panels are dusted and polished.Windows and glass panels are dusted and polished.

Floors are vacuumed, polished or shampooed when Floors are vacuumed, polished or shampooed when necessary.necessary.

Grounds are free of liters and dirt.Grounds are free of liters and dirt.

OrderlinessOrderliness Facilities and fixtures are properly Facilities and fixtures are properly

arranged and installed in appropriate arranged and installed in appropriate location.location.

Room amenities are properly installed in Room amenities are properly installed in appropriate location.appropriate location.

Linens are neatly folded.Linens are neatly folded.

Beds are made up properly, linen are Beds are made up properly, linen are mitered and wrinkle free.mitered and wrinkle free.

SanitationSanitation The whole area is free from all sources of bacterial The whole area is free from all sources of bacterial

contamination such as un-disposed garbage and left-contamination such as un-disposed garbage and left-over, stagnant water, etc.;over, stagnant water, etc.;

Wet garbage is properly underlined with plastic, Wet garbage is properly underlined with plastic, covered and disposed regularly;covered and disposed regularly;

All items for personal use of guest and which come in All items for personal use of guest and which come in contact with the body like linen, cutleries, glasses, etc. contact with the body like linen, cutleries, glasses, etc. are sanitized with sanitizing detergents to protect are sanitized with sanitizing detergents to protect guests from possible bacterial contamination;guests from possible bacterial contamination;

Glasses and water jug that are installed in guestrooms Glasses and water jug that are installed in guestrooms are covered;are covered;

Area is protected from pest infestation, regularly Area is protected from pest infestation, regularly fumigated to eliminate pests.fumigated to eliminate pests.

Guests’ ComfortGuests’ Comfort

Rooms are properly ventilated and Rooms are properly ventilated and lighted;lighted;

Guests are not disturbed by noise Guests are not disturbed by noise and other forms of distractions;and other forms of distractions;

There are sufficient amenities for the There are sufficient amenities for the comfort of guests like linen, comfort of guests like linen, toiletries, drinking glass, etc.toiletries, drinking glass, etc.

Eye AppealEye Appeal Ambiance is soothing to the eyes, not dim Ambiance is soothing to the eyes, not dim

or dull;or dull;

Suitable interior design is provided for; Suitable interior design is provided for; there is proper blending of colors;there is proper blending of colors;

No eyesore can be found in guest-contact No eyesore can be found in guest-contact areas;areas;

Wall decors and TV sets are posted at eye Wall decors and TV sets are posted at eye level.level.

SafetySafety The rooms, function rooms and public areas are free from any The rooms, function rooms and public areas are free from any

safety hazards like open electrical outlet, dangling wires, safety hazards like open electrical outlet, dangling wires, damaged tiles, slippery floors, broken chairs, etc.;damaged tiles, slippery floors, broken chairs, etc.;

Building is provided with all required safety facilities like Building is provided with all required safety facilities like ventilated fire exits, emergency alarm, fire ventilated fire exits, emergency alarm, fire extinguishers/hoses; luminous safety signs, etc. safety extinguishers/hoses; luminous safety signs, etc. safety standards prescribed for building maintenance by the standards prescribed for building maintenance by the government are strictly enforced;government are strictly enforced;

Safety instructions during emergencies are available in all Safety instructions during emergencies are available in all rooms;rooms;

The hotel is prepared for any emergency, has a well organized The hotel is prepared for any emergency, has a well organized safety or emergency procedures and emergency brigade;safety or emergency procedures and emergency brigade;

All staff are trained on emergency procedures, including the All staff are trained on emergency procedures, including the use of safety equipment;use of safety equipment;

Trained roving guards are available to check movements in Trained roving guards are available to check movements in guestrooms and to insure the protection of guests.guestrooms and to insure the protection of guests.

Materials Control andMaterials Control and Preventive Maintenance Preventive Maintenance

There is a designated budget for supplies and materials;There is a designated budget for supplies and materials;

Consumption of supplies is always monitored and Consumption of supplies is always monitored and excessive consumption is determined and reported;excessive consumption is determined and reported;

Par stock requirements are always maintained; regular Par stock requirements are always maintained; regular requisitions are made;requisitions are made;

All tools and equipment are stored safely in appropriate All tools and equipment are stored safely in appropriate storage compartments right after use;storage compartments right after use;

Chemicals are diluted properly and used sparingly;Chemicals are diluted properly and used sparingly;

Supplies and materials are consumed within the limits of Supplies and materials are consumed within the limits of the budget;the budget;

All appliances and equipment are regularly checked All appliances and equipment are regularly checked for any damage and maintained in safe working for any damage and maintained in safe working condition to avoid accidents;condition to avoid accidents;

Losses, damages and equipment breakdown are Losses, damages and equipment breakdown are properly reported, documented and accounted for, properly reported, documented and accounted for, given appropriate action;given appropriate action;

There is regular inventory of supplies and materials;There is regular inventory of supplies and materials;

Effective control measures are designed and Effective control measures are designed and enforced to prevent losses and pilferages;enforced to prevent losses and pilferages;

Regular cleaning and check-up of equipment is Regular cleaning and check-up of equipment is undertaken;undertaken;

Staffs are trained on the proper use and Staffs are trained on the proper use and maintenance of equipment.maintenance of equipment.

Guest RelationsGuest Relations Guest requests and concerns are given prompt Guest requests and concerns are given prompt

and proper attention;and proper attention;

Staff exhibit a warm and pleasant disposition in Staff exhibit a warm and pleasant disposition in dealing with guests;dealing with guests;

Tact and diplomacy is observed in dealing with Tact and diplomacy is observed in dealing with complaints and difficult situations;complaints and difficult situations;

Customer feedback is solicited to determine Customer feedback is solicited to determine guests’ satisfaction;guests’ satisfaction;

Customer feedback and concerns are logged Customer feedback and concerns are logged down and discussed for corrective action during down and discussed for corrective action during meetings;meetings;

Staff expresses warm appreciation and gratitude Staff expresses warm appreciation and gratitude for guest patronage;for guest patronage;

Customer needs and concerns are anticipated Customer needs and concerns are anticipated and attended to immediately;and attended to immediately;

Inquiries of guests are given accurate and Inquiries of guests are given accurate and appropriate response;appropriate response;

Staff do out of their way to render extra service to Staff do out of their way to render extra service to guests;guests;

Guests with special problems like the sick, Guests with special problems like the sick, intoxicated pones, etc, are given the necessary intoxicated pones, etc, are given the necessary assistance and support by the Housekeeping assistance and support by the Housekeeping staff.staff.

Cleaning Standards

Sweeping

All swept floors do not have dust streaks nor show marks where dirt was picked up.

No dirt left on corners, behind doors, under carpets or furnitures.

Mopping Water is used sparingly.

Cleaning solutions are rinsed quickly and the floor is dried at once.

Floor Cleaning Swept or vacuumed, carpet is shampooed

as necessary.

Cemented or vinyl floor is scrubbed or polished.

Floors are free of obstructions.

All floors, after thorough stripping/ scrubbing are applied with a thin, smooth and even finish.

Floor Finishing Floor finishes are not allowed to

build up in corners, baseboards, or underneath furniture.

Stripping and removal of old floor finish is done whenever necessary to avoid yellowing and build-up in corners, baseboards, or under furniture.

Wall Washing Streaks and lap marks are not

visible.

Corners and areas difficult to reach are cleaned with soft cloth to remove smudges.

Walls are spot free. Water does not run on floors and fixtures.

Vacuuming All carpeted areas/ upholsteries are

kept clean, free of dust.

All spots are removed upon discovery.

Dusting All surfaces are dust-free.

Corners are vacuumed.

Window Cleaning Window glasses do not have

smudges or watermarks.

Window frames and channels are free of dust.

Cleaning Glass Panels, Mirrors

Thoroughly cleaned, no visible streaks, scratches or spots.

Waste Disposal, Garbage Containers

Emptied of trash, garbage, and dirt; disposed daily.

Cleaned as often as necessary.

Containers are underlined with plastic.

Cleaning of Ashtrays Emptied of soil and cigarette butts,

washed and wiped dry.

Cleaning of Drinking Fountain

Kept clean and sanitary.

Fixtures are wiped dry to avoid retention of water that causes watermarks.

Bathroom and Washroom Cleaning

Toilet bowls, urinals are sanitized with sanitizing chemicals.

Bowls are clean inside and out. Refuse is totally removed.

Bathroom walls are properly scrubbed, free of watermarks and spots, wiped dry.

No soap film is allowed to remain on fixtures.

Floor is mopped, sanitized and dried.

There is no sign of marks or streaks on walls, fixtures, doors, door handles and other surfaces.

All metal fixtures and hardwares are cleaned and polished with metal polish.

Bathroom mirror is well polished and wiped dry, no marks.

Sinks are clean and sanitized with sanitizing chemical; free of foul odor.

Bathroom supplies are replenished and installed according to standard arrangement.

Shower curtains are properly brushed and wiped dry.

Dusting/ Cleaning of Furnitures and Fixtures

Thoroughly dusted, all surfaces are free of dirt and spots.

Appliances are properly arranged and installed in their appropriate location.

Upholstered chairs are shampooed or vacuumed.

Furnitures have no damages or defects.

Ceiling Cleaning Ceiling is free of cobwebs and dirt.

Ceiling fan and fluorescent are thoroughly dusted.

Grounds Maintenance All walkways, parking spaces, planted

areas are clean, free of littered objects.

Cemented/concrete pavements are free from spots, scrubbed regularly and dust free.

Plants are watered regularly, pruned, trimmed periodically and as necessary.

Soil is regularly cultivated, fertilized periodically, planted to prevent eroding.

Plant pests are eradicated; fumigation is conducted on regular schedule or upon detection of presence of pests in the area.

Pool flooring is cleaned, scrubbed as scheduled and whenever necessary to prevent the growth of algae.

Plants (in boxes) are maintained and replaced as needed.