starhub reply to illegal code injection
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A reply from StarHub saying that their illegal activity in code-injection into the return HTTP data stream is a "complimentary" service. It is illegal and has to be stopped.TRANSCRIPT
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WE REFER to Wednesday's letter byMrs Edwina Tan ('Can telcos insert ads without consent?').
The banner advertisement noted byMrs Tan is not part of her website but is integrated into StarHub's leaderboardtoolbar for the Web browser.
The toolbar is a value-added application that offers an easy link to StarHub's Online Music Portal, a quick link toStarHub TV's online programme guide, a free Web SMS service and the ability to view advertisements from selectvendors.
This toolbar is available only on the free 1Mbps broadband service via StarHub Hubstation, in accordance with theterms and conditions for the use of the complimentary service.
The toolbar can be hidden temporarily by clicking on the small 'x' at the side of the application.
We thank Mrs Tan for her feedback and have noted her concerns. She can rest assured that we will continue tomake improvements to the toolbar so that it will not affect our customers' overall surfing experience.
Michael SimSenior ManagerCorporate CommunicationsStarHub
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Dec 24, 2010
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