startupfest 2015: camille fournier (rent the runway) - keynote
TRANSCRIPT
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The Tip of the Iceberg:Mastering Reverse Logistics
Camille FournierCTO, Rent the Runway@skamille
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The Website
The Operation
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2009 2010 2011 2012 2013 2014 20150
20000
40000
60000
80000
100000
120000
Inventory
Inventory
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THE BEGINNINGRent the Runway: What we do, how we started
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FROM DRYCLEANERS TO WAREHOUSE
How far can you go with Google Docs, anyway?
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Growth: 400 units to 8000
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How far can you go with Google Docs?
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ADDING TECHNOLOGY
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Pick from shelf, pack in box, ship
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OUR UNIQUE PROBLEMS
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Time sensitive full reverse logisticsWeekend-dominated business means
peak return and ship out day is Wednesday
Over 60% of our inventory is received and reshipped in a single
day
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Dry cleaning?!
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Repairs??
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INITIAL INNOVATIONS
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Smarter Reservations
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Smarter Allocation
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SCALING LOGISTICS FOR THE FUTURE
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Unit Priority
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BUILDING A BRAIN
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Last Ship Today UPS/Fedex
Last Ship NOT Today, past/on
early ship
Early ship not started, will be needed soon
The Complete JIT Reverse Logistics System(“ResCal”, “Allogator”,“Baywatch”, “Shipmunk”, “Panda”)
- A set of home grown systems powers our complex eco system of reservations, allocation and unit prioritization, assembly, shipping, and the overall fulfillment.- Typical turnaround window is 8 hours; Most is turned around within 24 hours.
ALLOCATION MAP
Presort Receiving Pre-Inspection Cleaning
Spotting
Steaming
Repair
QC
RACKED UNITS
Assembly Bay (JIT op)
ShippingGroup Assembled, Completed
UPS Drop off
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WHAT HAVE WE LEARNED?
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Having a warehouse is crazy and fun…
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Especially during Hurricanes
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Every Second Counts.
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The only benchmark is our business growth.
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Thanks!Questions? Comments?
@skamille