state of florida e911 board€¦ · tallahassee, fl 32399-0950 tel: 850-921-4204 fax: 850-488-9837...

2017 Annual ReportFebruary 28, 2018

State of Florida E911 Board

E911 Board

Florida

Tamika Greer, a telecommunicator at the Largo Police Department, was nominated for and selected as the NG-911 Institute Public Safety Professional of the Year at the 2018 NG-911 Institute Award Ceremony and was chosen to attend President Trump’s signing of recent federal legislation related to 911.Greer, a 13-year veteran of the Largo Police Department, is fully trained as a call taker, police dispatch, and teletype. In August 2017, she was involved in the search effort for an elder citizen of Pinellas County, and her dedication was instrumental in locating the individual.

1

Florida E911 Board

4030 Esplanade Way

Tallahassee, FL 32399-0950

Tel: 850-921-4204

Fax: 850-488-9837

https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911

February 28, 2018

The Honorable Rick Scott, Governor

400 South Monroe Street

Tallahassee, Florida 32399-0001

The Honorable Joe Negron

President, The Florida Senate



The Honorable Richard Corcoran

Speaker, Florida House of Representatives



Dear Governor Scott, President Negron, and Speaker Corcoran:

With unanimous support, the State of Florida E911 Board respectfully submits its 2017 Annual Report.

In accordance with section 365.172, Florida Statutes, the E911 Board was established to administer the E911

fees on behalf of the State of Florida to provide coordination, support, and technical assistance to counties to

promote the deployment of E911 systems in the state. The E911 Board’s mission and primary goal promotes

and supports the development, coordination, and integration for an evolved, fully-functional, seamless "Next

Generation 911” (NG-911) system accessible anytime, anywhere, from any device in order to realize the full

potential for 911. The Board also supports providing emergency services, enabling interoperability between

systems, protecting human life, preserving property, and maintaining public safety for Florida’s residents,

visitors, and first responders.

Some of the year’s accomplishments include:

▪ The E911 Board initiated an NG-911 study to begin the development of a Next Generation Plan to

provide a road map for the State to move to a Next Generation 911 system statewide.

▪ The Board started the revision process of the existing State Grant Program to utilize prepaid

wireless fee revenues to assist counties in the acquisition of next generation technology as

counties begin making the migration to NG911 services in their respective counties.

The following items highlight this year’s financial activities:

▪ The Board approved approximately $104.95 million in disbursements, which included

approximately $99.49 million to counties to help support E911 systems with the remainder going

toward service provider cost reimbursement and board administration.

▪ The E911 Board continues its efforts in expediting individual county Text-to-911 implementation to

meet the needs of individuals with disabilities and improve emergency response. With

http://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911

2

manufacturer and vendor upgrades for text service, counties having implemented this service are

able to accept Text-to-911 at call taker workstations. Twenty-one counties were accepting Text-to-

911 as a service at the end of 2017 and approximately half of the 67 counties in the state are

expected to be actively accepting Text-to-911 by the end of 2018.

The development of a NG-911 system throughout the state is critical for the safety of Floridians and visitors. In

2016, the E911 Board developed a Strategic Planning document identifying issues and challenges anticipated

during the further development of NG-911 systems and infrastructure within the state. The E911 Board created

a new vision statement encapsulating its goals and objectives for the ongoing development of Florida’s Next

Generation 911:

Promote and support the development, coordination, and integration for an evolved, fully-functional,

seamless "Next Generation 911” system that is accessible anytime, anywhere, from any device in

order to realize the full potential for 911 to provide emergency services, enable interoperability

between systems, protect human life, preserve property, and maintain public safety for the residents,

visitors, and first responders in the State of Florida.

As the State of Florida moves into the Next Generation of emergency services, it is crucial for all stakeholders

including the Governor, the Florida Legislature, and the dedicated professionals operating the individual 911

Public Safety Answering Points throughout the state, to be focused on providing the best services to Florida’s

citizens and visitors. Continued support is essential to maintain and continue the operations and

enhancements of the county operated 911 systems in the State of Florida.

By our signatures below, the Board reaffirms its dedication to improve 911 systems for Florida's residents and

our visitors.

Sincerely,

3

Table of Contents Introduction ................................................................................................................................................ Page 4 Executive Summary ...................................................................................................................................

Findings – Current E911 Status ................................................................................................................ Page 5 Financial Highlights – Fiscal Year 2016-17 .............................................................................................. Page 5 Strategic Priorities .................................................................................................................................... Page 6

E911 Board, Fee, and Program ................................................................................................................ Page 7 E911 Trust Fund Receipts & Disbursements ....................................................................................... Page 10

Wireless Receipts for Fiscal Year 2016-17 ............................................................................................ Page 10 Non-Wireless Receipts for Fiscal Year 2016-17 ..................................................................................... Page 11 Wireless Prepaid Receipts for Fiscal Year 2016-17 ............................................................................... Page 11 Disbursements for Fiscal Year 2016-17 ................................................................................................. Page 11 E911 Trust Fund Assets and Balance .................................................................................................... Page 14

Status of Statewide E911, NG911, and Text-to-911 Services ............................................................. Page 14 Long-Term Strategic Initiatives .............................................................................................................. Page 16 Results of E911 Service Data Evaluation ............................................................................................. Page 17

Total E911 Revenues ............................................................................................................................ Page 17 Wireless Revenues Analysis ................................................................................................................. Page 18 Non-Wireless Revenues ........................................................................................................................ Page 18 Prepaid Revenues .................................................................................................................................. Page 19 County Projection Analysis ..................................................................................................................... Page 19 Wireless Service Provider Cost Recovery Analysis .............................................................................. Page 21 Total Cost (Expenditure) and Fee (Revenue) Analysis .......................................................................... Page 22 Board Administration of Fee Rate and Percentage Allocation ............................................................... Page 23 E911 Trust Fund Balance Analysis ........................................................................................................ Page 23

Conclusions ............................................................................................................................................. Page 24 Financial Report ...................................................................................................................................... Page 26 Appendices

Appendix 1: Emergency Communications Number E911 System Fund Financial Report Appendix 2: Financial Data from Fiscal Year 2016-17 County Survey Appendix 3: Historical Data, Calculations and Projections Appendix 4: E911 Board Strategic Initiatives Appendix 5: NENA National NG-911 Implementation Status Appendix 6: E911 Board Report Glossary

4

INTRODUCTION The Florida E911 Board (Board) is pleased to provide this annual report, in accordance with paragraph 365.172(6)(c), F.S. This report reflects the quarterly and annual receipts and expenditures of the Emergency Communications E911 System Fund (E911 Trust Fund) and includes the following components:

▪ The availability, evolution, and status of E911 service in Florida; ▪ Future concerns and direction related to providing E911 services; and ▪ Analysis of revenues Florida received for wireless and non-wireless E911 fees and expenditures,

including the following: o Counties’ costs to operate and maintain their E911 systems; o Service provider costs; o Board administration costs; and o Rural county and statewide grant programs.

The Board is required to prepare and provide this annual report on or before February 28, 2018, to the Executive Office of the Governor, President of the Senate, and Speaker of the House of Representatives. The Board will also simultaneously post the report on the Florida E911 website1 for review by members of the Senate and House of Representatives, county commissions, 911 coordinators, sheriffs, police, fire and medical services personnel, state agency and local government department personnel, members of the Florida Association of Counties (FAC), Florida League of Cities, Federal Communications Commission (FCC), Federal Department of Homeland Security, emergency operations personnel, and the residents of Florida.

1See Florida E911 website at http://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911.

http://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/

http://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911

5

EXECUTIVE SUMMARY This year, the E911 Board focused on the next step of moving E911 services to Next Generation 911 services in the state of Florida while continually monitoring the revenue disbursements to the counties. This critical fee revenue source is essential to sustaining E911 system operations throughout Florida as it provides for 42 percent of the revenue necessary to maintain and operate the E911 systems statewide. The E911 Board continues to provide funding disbursements for county monthly-fee revenue distribution, grants, trainings, coordination, and technical support to upgrade and advance Florida’s public safety E911 systems. With emergency call answering, call back number and location identification are prerequisites for E911. Pre-arrival instructions continue to be developed to expedite rapid response in life-saving situations. The E911 Board’s 2016-17 actions included the following:

▪ Implementing an E911 State Grant Program and awarding grants in December 2016 to assist rural, medium, and large counties in deploying new E911 systems and upgrades for Text-to-911 capabilities.

▪ Adjusting the fall 2016 Rural County Grant Program cycle to allow the impacted counties to deal with effects of Hurricane Mathew.

▪ Implementing a one-time special disbursement to all counties in an equitable manner approved by the Board, with a minimum disbursement of $50,000 to each of Florida's counties. The goal of this special disbursement was to accelerate the implementation of Text-to-911 and other NG911 services.

▪ Continuing the rural county supplementary disbursement from the wireless fee remittance to ensure rural counties received a minimum of $7,000 in revenues each month from the wireless category.

▪ Implementing a spring and fall cycle of the Rural County Grant Program to provide funds to maintain and upgrade Florida’s rural counties E911 systems.

▪ Continuing a training program for special disbursements to enable county 911 coordinators to attend the semi-annual coordinator meetings and continued funding assistance for coordinator and public safety training courses on E911 and NG-911 systems and services.

In Fiscal Year 2016-17, the E911 fee revenue, grants, supplementary, and special trust fund disbursements to counties accounted for 48 percent of the counties’ actual costs of allowable E911 fee expenditures. This reinforces the importance of the Board’s involvement and funding support in the advancement of E911 on a statewide level.

Findings – Current E911 Status

▪ All of Florida’s 67 counties maintain E911 non-wireless and E911 wireless Phase I and II systems. ▪ There were 206 primary and secondary Public Safety Answering Points (PSAPs) in the state of

Florida. ▪ These PSAPs received more than 15 million 911 calls last year and were handled by 5,387 Public

Safety Telecommunicators. ▪ Twenty-one counties have implemented Text-to-911, and six counties are in the test and

implementation phase of this new service.

Financial Highlights – Fiscal Year 2016-17

▪ The Board E911 fee collections and investment interest totaled $115,463,313. ▪ The Board approved service provider, county disbursement, and administrative costs totaling

$104,945,683 to support E911 systems in Florida. Specifics of these approved disbursements are as follows: o The Board approved the disbursement of $2.9 million in state and rural grants and training

reimbursements to the counties and the Text-to-911 initiative.

6

o The Board distributed $4,591,958 to wireless service providers who submitted certified invoice reimbursements for the actual costs of implementing and maintaining wireless E911 systems in Florida, as authorized in Florida Statutes.2 Wireless service provider cost recovery was approximately 4 percent of the wireless fee.

o The Board expense disbursements totaled $860,929 for necessary accounting, legal, administrative, and technical staff support and administrative expenditures.

o E911 fee revenues disbursements totaled 42 percent of the counties’ actual costs for allowable E911 expenditures in the county Fiscal Year 2016-17.

o E911 fee revenues disbursed through grants and special and supplemental disbursements provided for 6 percent of the counties’ actual costs for allowable E911 expenditures in the county Fiscal Year 2016-17.

Strategic Priorities

The Board’s Text-to-911 initiative is a strategic priority. Through its special disbursement program, the Board began the process of providing financial support to supplement counties’ funding for the costs of county Internet Protocol (IP) network circuits and for Text Control Center (TCC) text services as a precursor to NG-911 development. This annual special disbursement is limited to the actual costs incurred by the county, up to the state’s MyFloridaNet (MFN) contract amounts, for circuits based on the Board’s 2014 Text-to-911 Planning Initiative. The Board has diligently worked on creating a standardized form for counties to use as a tool in requesting appropriate cost reimbursement for these expenses. The E911 Board is holding 35 percent of the revenue from the collection of the prepaid wireless fee for the state grant program to also include the development and maintenance of NG-911 routing statewide, data mapping, and management information system.3 The development of the process and procedures to disburse these grants was finalized in the fall of 2017, with the new grant application available for counties to use on January 10, 2018. The Board developed and finalized an NG-911 strategic plan this year. The Department of Management Services (DMS), with input from the E911 Board, began an in-depth NG-911 next steps study this year with an anticipated completion date of the spring of 2018. The E911 Board is unanimous in its opinion that the best course of action for the development of NG-911 is a routing system available statewide. The Board recommends the following key long-term initiatives:

▪ NG-911 call routing on a statewide basis; ▪ NG-911 geographic information system (statewide 911 mapping system); ▪ Hosted Public Safety Answering Point NG-911 CPE systems; ▪ NG-911 education and web training; ▪ NG-911 management information system (MIS); ▪ E911 pre-arrival instructions; and ▪ Language translation services.

This financial report, contained in Appendix 1, is based on both the state and county 2016-17 fiscal year periods. The E911 fee revenues and disbursements are detailed on a cash basis for the state’s fiscal year. The report continues the use of county fiscal year financial information and provides county revenue and expenditures for 2016-17. The accomplishments made this year to enhance Florida’s E911 services, including the completion of the Strategic Plan, are evidence of the ongoing cooperation between all public safety stakeholders, including county 911 coordinators, associates of the wireless industry the non-wireless industry, and retail association

2 Paragraph 365.173(2)(e), F.S. 3 Paragraph 365.173(2)(h), F.S.

7

members and vendors, with the E911 Board acting as the catalyst. The Board looks forward to working with the stakeholders to maintain Florida’s position as a national leader in E911 services.

E911 BOARD, FEE AND PROGRAM Established by the Florida Legislature in 2007, the E911 Board is comprised of 11 members. The DMS Secretary designates the chair of the Board. The Governor appoints five county 911 coordinator members and five telecommunications industry members. The current representation of the membership can be found on the Florida E911 Board website. The signatories to this annual report are the Board members who were serving as of January 1, 2018. The Board, with support from DMS, provides unified leadership for all E911 issues through planning and coordination. In addition, the Board addresses issues related to E911 system functions, features, and operations to enhance or improve E911 services. The Board monitors collection of Florida’s E911 fee and oversees the distribution of fee revenues to counties through monthly distributions from E911 fees collected. Counties receive distributions based on the number of postpaid wireless and non-wireless telephone subscribers who have a billing address within the county and on prepaid service purchased in the county. Counties receiving less than $7,000 per month in wireless fee disbursements receive additional funds from the Board to ensure they receive at least $7,000 to assist the county in paying for its 911 systems and services. The Board also provides funding assistance through special disbursements and rural and state grants upon individual application by counties. Fiscal Year 2016-17 E911 Fee Remittance and Collections The Board was established to help implement a statewide E911 system for wireless and non-wireless voice communication users4. One of the Board’s primary functions is to administer the funds derived from a monthly fee on voice communications services5 primarily used within the state. Non-wireless and wireless service providers have 60 days from the end of the billing month to remit the collected fees to the Board.

E911 Fee Remittance and Disbursement - Time Periods

E911 Fee

Billed

Month

30 Days

E911 Fee

Collection &

Remittance PeriodE911 Fee

Compilation

E911

Board

Review &

Approval

E911 Fee

DisbursementCounties

Receive

Revenues

June July August September30 Days

May - June

31 Days

June - July July - August

May - August

60 Days

June - September

The Department of Revenue (DOR) collects all retail transaction fees. Wireless prepaid sellers have 20 days6 from the end of the collection month to remit the collected fees to DOR. DOR transfers the funds on or before the 25th of the following month 9F

7.

4 The State of Florida Wireless 911 Board was established by the Legislature in 1999 to help implement a statewide E911

system for wireless telephone users. The E911 Board was established for implementation of wireless and non-wireless

911 services in 2007. It replaced the Board established in 1999. 5 Services that provide access to E911 services through the use of any technology, which includes the transmission,

conveyance, or routing of voice, data, audio, video, or any other information or signals defined in section 202.11, F.S., on

communications services. 6 Based on paragraph 365.172(9)(g), F.S. 7 Based on paragraph 365.173(1)(b), F.S., effective March 1, 2015.

http://www.dms.myflorida.com/business_operations/telecommunications/e911

8

May - August

E911 Fee Point of Sale

Remittance and Disbursement - Time Periods

E911 Point of Sale

Collection

Month

31 Days

E911 Fee

Remittance to

DORE911 Fee

Compilation

E911

Board

Review &

Approval

E911 Fee

DisbursementCounties

Receive

Revenues

June July August September

20 Days

May - June

31 Days

June - July July - August

DOR Collection,

Analysis and

Disbursement into

E911 Trust Fund

25th of month

following

remittance

30 Days

June - September

The Board monitors changes in fee revenue and expenditures on a monthly basis. The Board has the authority to adjust the amount of the fee and the allocation percentages, or both if necessary, to prevent over-recovery, including accounting for projected E911 service costs. Board administration of the fee rate and percentage allocations are detailed in the Results of E911 Service Data Evaluation section of this report. E911 fees are collected in accordance with subsection 365.172(8), F.S., and disbursed to county governments and wireless service providers in accordance with section 365.173, F.S. Based on allocation changes set by the E911 Board, the current percent allocations include the following:

▪ Current Wireless E911 Fee Allocation Percentages

3%1%1 percent of the fund is retained by the E911 Board for

administrative and operational purposes.

76% 20%

76 percent distributed each month to counties for the

purposes of providing E911 service (payments are based

on the number of wireless subscribers in each county).

3 percent used to provide assistance to rural counties for

providing 911 or E911 service.

20 percent available for distribution to wireless service

providers in response to sworn invoices for the actual

costs incurred in providing E911 service.

9

▪ Current Non-wireless E911 Fee Allocation Percentages

3%1%

96%

96 percent distributed each month to counties for the

purposes of providing E911 service (payments are based

on the number of nonwireless subscribers in each county).

3 percent used to provide assistance to rural counties for

providing 911 or E911 service.

1 percent of the fund is retained by the E911 Board for

administrative and operational purposes.

96%

▪ Current Wireless Prepaid E911 Fee Allocation Percentages

The Board has an E911 State Grant Program for all counties and a supplemental disbursement and grant program available for rural counties. County classification based on population is shown on the following map and based on the following limits:

▪ Rural counties have a population up to 75,000. ▪ Medium counties have a population of more than 75,000 but less than 750,000. ▪ Large counties have a population of 750,000 or more.

10

County Classification Based on Population

E911 TRUST FUND RECEIPTS & DISBURSEMENTS E911 Trust Fund revenues are used exclusively by counties for costs associated with developing and maintaining E911 systems and networks and for certified wireless provider E911 cost recovery and for Board administration.

1. Wireless Receipts for Fiscal Year 2016-17

The Board received payments from the collection of the E911 fee from 43 wireless service providers for Fiscal Year 2016-17 1

8. The total revenue received and deposited into the E911 Trust Fund by wireless service providers during the year was $60,673,874. Quarterly receipts are shown in Appendix 1 of this report.

8 The Board maintains information showing the total amount of E911 fee revenues collected by each provider. This

information contains confidential and proprietary data for each provider and is on file with DMS’ Division of

Telecommunications.

11

2. Non-Wireless Receipts for Fiscal Year 2016-17

The Board received payments from the collection of the E911 fee from 284 non-wireless service providers for Fiscal Year 2016-17.9 The total revenue received and deposited into the E911 Trust Fund by non-wireless service providers during the year was $31,809,215. Quarterly receipts are shown in Appendix 1 of this report.

3. Wireless Prepaid Receipts for Fiscal Year 2016-17

The Board received DOR payments from the collection of the E911 fee from close to 2,100 retail entities for Fiscal Year 2016-1717F

10 The total revenue received and deposited into the E911 Trust Fund by prepaid wireless service providers during the year was $22,010,071. Quarterly receipts are shown in Appendix 1 of this report. 9

4. Disbursements for Fiscal Year 2016-17

The Board approved a total disbursement of $104,945,683 from the E911 Trust Fund during the fiscal year. The following chart shows the disbursement of the E911 fees.

a. Disbursements to Counties

The Board approved a total fee revenue disbursement to counties of $96,719,307 from the E911 Trust Fund during Fiscal Year 2016-17. This includes Rural County supplements, special, Text-to-911 and training disbursements.

1) Wireless Monthly Payments to Counties for E911

9 Ibid. 9. 10 Ibid. 9.

$89.08

$6.26 $4.59 $1.64 $1.26 $1.13 $0.86 $0.11 $0.02

$104.95

$0

$20

$40

$60

$80

$100

$120

Mill

ion

s

2016-17 Board Disbursements

12

The E911 Trust Fund disbursed $46,052,366 of wireless fee revenue to Florida counties in Fiscal Year 2016-17.

2) Non-Wireless Monthly Payments to Counties for E911

The E911 Trust Fund disbursed $29,716,769 of non-wireless fee revenue to Florida counties in Fiscal Year 2016-17.

3) Prepaid Wireless Monthly Payments to Counties for E911

The E911 Trust Fund disbursed $13,310,343 of prepaid fee revenue to Florida counties in Fiscal Year 2016-17.

b. E911 State Grant and Rural County Programs

The E911 Board disbursed a total of $2,773,489 to 34 counties for state and rural grants in Fiscal Year 2016-17. Maintaining E911 Phase I, E911 Phase II, and funding of several NG-911 projects were the direct result of the grant programs. Without this funding, the current level of E911 service would not be possible in several medium and many rural counties. Additional details on the grant awards are included on the E911 Grant Information webpage 1

11 on the Florida E911 website.

1) Supplemental Disbursement Payments to Rural Counties

The E911 Trust Fund disbursed a total of $1,256,639 to 26 rural counties in Fiscal Year 2016-17 as supplemental disbursements. In rural counties with small numbers of wireless subscribers, E911 fee revenue does not cover basic E911 costs. The rural county supplemental disbursement program provides additional E911 wireless fee revenue to ensure that all counties receive a minimum of $7,000 per month regardless of the actual E911 wireless fee revenue collected in the county. The list of the specific counties and amount of the disbursements are shown on page 8 of Appendix 1.

2) E911 Rural County Grant Program

The Board’s Rural County Grant Program assists rural counties with the installation and

maintenance of the E911 systems. The Board disbursed $1,129,257 to 24 rural counties in Fiscal Year 2016-17. Funding awarded is retained in the trust fund and accounted for in the “designated for rural county reimbursement grants.” It is shown in the committed fund balance of the Financial Statement in Appendix 1. Appendix 1 also has a list of rural counties and the disbursement information from Fiscal Year 2016-17.

The E911 Board awarded a total of $1,811,144 to 26 rural counties in calendar year 2017 in response to submitted grant applications. These grants provide the funds necessary for E911 deployment and maintenance.12

The rural county grants awarded in calendar year 2017 are found in Appendix 3 and on the E911 website at the link below.

11 See E911 Grant Information, Rural County Grants awards 2016 spring and fall programs and E911 State Grant fall

program 2016 awards under the grant files and historical grant files for each program on the E911 Grant Information

webpage at

http://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_grant_information 12 See E911 Grant Information for additional details on Fiscal Year 2016-17 grant awards.

http://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_grant_information

13

https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_grant_i

nformation/rural_county_grant_historical_information

3) E911 State Grant Program The Board implemented an E911 State Grant Program in 2017 with grant awards in December 2017, in accordance with statute.13 This program provides grants to counties for upgrading E911 systems. The counties must use these funds only for direct capital expenditures to establish and provide E911 services, which include next generation technology deployment.

The Board awarded a total of $ 3,714,330 to 10 counties in 201714 in response to submitted grant applications. These grants provide the funds necessary for E911 deployment and maintenance. Information relating to the state grants awarded in calendar year 2017 is found in Appendix 3 of this report and on the E911 website at the link below. https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_grant_in

formation/e911_state_grant_program The Board disbursed a total of $1,644,232 to seven counties in Fiscal Year 2016-17. E911 state grant awards are disbursed based on actual cost reimbursement provisions and county requests. Funding awarded is retained in the trust fund and accounted for in the “designated for E911 state reimbursement grants.” It is shown in the committed fund balance of the

Financial Statement. State grant disbursements are listed in Appendix 1.

c. Payments to Wireless Service Providers for E911

The E911 Trust Fund disbursed a total of $4,591,95815 to wireless service providers that requested reimbursement as authorized in Florida Statutes16 in Fiscal Year 2016-17, based on Board-approved sworn invoices for actual E911 costs.

d. Board Administration and Operations Board expenses in Fiscal Year 2016-17 totaled $860,929. The Board is continuing its cost avoidance measures by conducting conference calls where feasible and delaying and combining the public hearings or proceedings related to Board legal matters until in-person meetings are scheduled.

The Board paid $139,651 for professional services, including to the Board accountant Carr, Riggs & Ingram, and to the Attorney General’s Office for Board Counsel. The balance of the expenses provided for necessary staff support, administrative assessment fees, consulting services, travel, and managerial costs.

13 See section 365.172(6) (a) 3.b., F.S. 14 Martin County application review was delayed to January 2018 for the county to file a variance and waiver request. 15 See Financial Report in Appendix 1, page 2, for disbursements. 16 See section 365.173(2) (d), F.S.

https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_grant_information/rural_county_grant_historical_information

https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_grant_information/rural_county_grant_historical_information

https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_grant_information/e911_state_grant_program

https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_grant_information/e911_state_grant_program

14

5. E911 Trust Fund Assets and Balance The following table summarizes the E911 Trust Fund assets and balance.

It is emphasized that this balance is a cash basis17 as of June 30, 2017, and does not reflect the current available balance within the E911 Trust Fund.

STATUS OF STATEWIDE E911, NG-911, AND TEXT-TO-911 SERVICES All counties continue to upgrade and maintain their E911 systems, which are implemented at the county level. The E911 Board has developed and updated grant programs that assist counties in provisioning the funds needed for upgrading, enhancing, and maintaining PSAP equipment and networks. NG-911 is a multifaceted concept that includes IP-based 911 call routing systems and GIS and MIS systems to be implemented statewide with interconnectivity among systems across jurisdictional boundaries. An NG-911 call routing system is designed to handle voice, data, text, and video on a standardized IP-based platform. This requires a total transformation of the legacy 911 systems. Many counties within the state have joined to form regional workgroups for the purpose of researching and analyzing NG-911 solutions and are considering the possibilities of implementing these solutions on a regional level. Regional solutions are encouraged by the E911 Board as they offer multiple benefits to the counties and the state as a whole. The benefits include cost savings and can provide greater flexibility through hosted and/or shared equipment. Advancing to NG-911 technologies continues to be a major project requiring E911 fee disbursements as well as Board grant programs. Statewide implementation and development involves a multi-year transition and progression of the counties’ E911 systems.

17 See Financial Report in Appendix 1, Summary of Significant Accounting Policies.

Beginning Balance - July 1, 2016 53,954,782$

114,493,160$

970,153$

(104,945,683)$

64,472,413$

28,795,474$

3,781,203$

10,172,892$

16,137,714$

2,289,961$

1,853,211$

1,441,958$

64,472,413$

Commited to Providers

E911 Trust Balance on June 30, 2017

TOTAL NET ASSETS

Net Asset- Cash Basis

E911 Fee Receipts

Interest Earned

Disbursements

Designated for Rural County Reimbursement Grants

Designated for E911 State Reimbursement Grants

Board Administration

Statewide Prepaid Grants

Commited to Counties

Commited for Assistance to Rural Counties

15

Statewide Deployment of NG-911 Project and Equipment

Modernizing the enhanced 911 systems to accept Text-to-911 service is the current step in the evolution of 911 services. The Board actively promotes statewide text messaging to 911 (Text-to-911)18 implementation. The Board’s Text-to-911 special disbursement program provides limited financial support to fund actual costs of county IP network circuits and TCC text services as a precursor to NG-911 service. This special disbursement is limited to the actual circuit costs, up to the amount provided in the Board’s planning guide. Counties are permitted to apply for the special disbursement on reoccurring charges annually.

Counties decide how and when to implement Text-to-911 based on several factors, including existing equipment capabilities. For counties not able to fund the expense of E911 system software and hardware upgrades that allow for the texting capabilities, the Board continues to offer the state grant program. As more counties seek financial support for Text-to-911 for initial or reoccurring costs, the Board will continually evaluate future sustainability considerations for Text-to-911 special funding based on available spending authority, county needs, and service benefits. The following map shows the current status of Text-to-911 deployment in the state. Several counties are expected to announce that they are accepting text in their PSAPs in the first quarter of 2018, and several more have begun the implementation process and will begin actively accepting text by the end of 2018.

Current Status of Text-to-911 Implementation

18 Text-to-911 is currently provided by the major wireless carriers through the use of “best-effort” Short Message Service

(SMS) capabilities. This limited service transmits only text and is the short-term solution for 911 call-taking. Multimedia

Messaging Service (MMS), when available from the wireless providers, will allow for the transmission of text, photos,

video, and various other media formats in the NG-911 environment.

16

LONG-TERM STRATEGIC INITIATIVES

The Board’s first priority is to sustain the state’s current level of E911 service. The Board is promoting implementation of NG-911 emerging technologies and migration to an IP delivery system for 911 services and Text-to-911 on a statewide basis. The Board’s technical and system implementation, training, and operational strategic initiatives for NG-911 have remained the same and are detailed in Appendix 4. The components include the following:

• NG-911 call routing to provide unified 911 call delivery and transfer ability from all providers and PSAPs for delivery of emergency response information to the appropriate PSAP to enable rapid public safety response.

• NG-911 GIS (statewide 911 mapping data) for sharing and combining geographic information to provide accurate 911 call location determination and call routing and transfer ability for surrounding jurisdictions.

• Hosted PSAP NG-911 CPE systems to provide redundant and diverse hosted NG-911 services and connectivity for county PSAPs for cost sharing and leveraging software and hardware upgrades and technical services.

• NG-911 education and web training for public education to inform citizens and visitors of the abilities and limitations of the 911 systems throughout Florida and public safety agency e-training to identify 911 terminology, standards, operations, and call-taking functions necessary for the successful implementation of county 911 systems.

• NG-911 MIS to provide critical information on 911 calls and routing to identify needs for system changes and additional positions, equipment, and personnel.

• E911 pre-arrival instructions to provide citizen and visitor emergency assistance needed for 911 calls involving emergency medical, law enforcement, and fire services until emergency responders arrive on the scene.

• Language translation services to provide the ability for everyone to communicate effectively with a 911 caller in emergency response situations given Florida’s diversity of citizens and international visitors.

The major component of a statewide NG-911 system is an Emergency Services IP Network (ESInet) with NG-911 routing available statewide. Work on this initiative began with the design and technical specifications19 for statewide NG-911 routing developed with the E911 Grant Project. These technical documents provide a blueprint for statewide NG-911 routing using a statewide IP network. The technical specifications will be reviewed and updated to include any new requirements based on the future NENA i3 standard updates for NG-911 routing utilizing a public safety grade IP transportation network.

19 Florida NG‐911 Routing Service Technical Specifications

http://www.dms.myflorida.com/content/download/86107/494529/RPT120801_Florida_Summary_Specifications_FINAL%5bPost%5d.pdf

17

RESULTS OF E911 SERVICE DATA EVALUATION The E911 Board administers the fee imposed under subsections 365.172(8) and (9), F.S., including receiving revenues derived from the E911 fee. The Board reviews, oversees, and evaluates the fund and reports to the Legislature on the disbursement of the revenues to wireless providers, counties, and the department. The Board diligently administers the E911 Trust Fund and closely monitors and administers, per Florida Statutes, the E911 fee collection and trust fund expenditures. The Board, in consideration of current and future funding requirements, continually analyzes the balance in the E911 Trust Fund. Future projections show an increase in costs as the state transitions to NG-911 services. It is critical to maintain the necessary E911 Trust Fund reserves to assist counties with funding upgrades of NG-911 compliant equipment and services to accommodate E911 service demands as well as to ensure the safety of Florida’s citizens and visitors. This section reports on the various aspects of E911 revenue and disbursements and the status of the trust fund.

1. Total E911 Revenues

The total revenue increased by approximately 3 percent in Fiscal Year 2016-17.20 The revenue sources have been tracked by the E911 Board beginning with its establishment in 2007. The composite graph provides the individual services and the compiled total revenue for all sources.

Source: Based on Board data35F

21

20 Based on E911 Board Fiscal Year 2016-17 Appendix 1 E911 Board accountant report. 21 Historical revenues from state Fiscal Years 2008-09 through 2016-17, based on E911 Board accountant monthly

compiled statements.

0

20

40

60

80

100

120

140

Mill

ion

s

Total E911 Fee Revenue

Wireless

NonWireless

Prepaid

Total

ProjectedWirelessProjectedNonWirelessProjected Prepaid

18

2. Wireless Revenues Analysis

The wireless revenue increased by approximately 4 percent in Fiscal Year 2016-17.22

. The following graph shows historical wireless E911 fee revenue trends by year, the impact of the exemption on prepaid wireless E911 fee remittance, and the effect of the fee reduction in 2015. The graph shows a significant reduction in wireless E911 fee collections in 2012, when two prepaid carriers ceased fee collection and remittance.

Source: Based on Board data23

3. Non-Wireless Revenues

Currently, there are more wireless subscribers than non-wireless subscribers. The Board has collected E911 fee revenue from non-wireless providers since 2007. The collections include E911 Local Exchange Carrier (LEC) and VoIP revenues. These revenues are intended to help offset the costs of LEC 911 trunks, network circuits, and database fees.

The trend since 2007 shows decreasing LEC access line E911 fee revenue and increasing VoIP E911 fee revenue. Data collected for Fiscal Year 2016-17 shows the continued decline in non-wireless revenue for LECs. VoIP providers continues to increase each year, both in the number of providers and revenue.

The graph shows both revenue collections and the combined E911 fee revenue. Total non-wireless revenue increased slightly in Fiscal Year 2016-17.24

22 Based on E911 Board Accountant Report Fiscal Year 2016-17. 23 Historical revenues from state Fiscal Years 2008-09 through 2016-17, based on E911 Board accountant monthly

financial statements. 24 Based on E911 Board Fiscal Year 2015-16 and 2016-17 statements.

$0

$10

$20

$30

$40

$50

$60

$70

$80

$90

2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

Mill

ion

s

Wireless Revenue

Fee Rate Reduction

19

Source: Based on Board data37F

4. Prepaid Revenues

The Board began receiving revenue from DOR’s collection of the E911 fee revenue based on retail transaction collections in March 2015. The funding was received in April and the first disbursements were approved at the June 2015 E911 Board meeting. The following graph shows the 24-month trend of the collection of prepaid fees from June 2015 to June 2017.

Source: Based on Board data.25

25 Net refers to E911 fee revenues after 5 percent provider allowance, DOR admin fees, and any adjustments.

$0

$10

$20

$30

$40

$50

$60

2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

Mill

ion

s

Non-Wireless

$0

$5

$10

$15

$20

$25

2014-15 2015-16 2016-17

Mill

ion

s

Prepaid

20

5. County Projection Analysis

Detailed findings summarized from county questionnaire responses provide rural, medium, and large county data collected, recorded, and totaled in a spreadsheet in Appendix 2. Actual county analysis and questionnaire responses are stored in the Board’s Annual Report files and are available upon request. The analysis of the data indicates that the wireless, non-wireless, and prepaid wireless fees, grants and other supplements that counties received, on average, cover less than half of their actual costs. In the counties’ fiscal year, October 2016 through September 2017, the total disbursed to the counties from the fee revenue26 was $90,043,985, not including grants or interest, with total county expenditures of $216,197,313.

▪ In total, fee revenue and special disbursements and grants funded 48 percent27 of the counties’

total expenses. This is comprised of 42 percent from fee revenue disbursement and 6 percent from Board assistance programs.

▪ The costs provided by the counties represent their actual expenditures in the fiscal year. These expenditures are based on the allowable expenses per subsection 365.172(10), F.S. County information is based on actual, not projected, costs.

a. County Fee Analysis With the collections from prepaid wireless, the total fee revenue has affected counties differently. Some of the counties have received increased revenue, but the majority are receiving less revenue. The impact on individual counties has been a constant issue for the E911 Board, which is reviewing the impact on a monthly basis. The Board initiated the special disbursement program, which has kept the affected counties revenues at the 2014 level.

b. Rural County Programs Analysis

The Board’s Rural County Financial Assistance Program consists of two parts, the Rural County Grant Program and the Supplemental Disbursement Program.

▪ In Fiscal Year 2016-17, the Rural County Grant Program application dates were October 1,

2016, and April 1, 2017. The Rural County Grant Program funds capital equipment purchases, upgrades, and maintenance. The Board awarded a total of $1,811,144 in grant funding to 26 rural counties, with the majority of the funding being awarded for maintenance of existing 911 systems.

▪ The Board’s Supplemental Disbursement Program assists rural counties with funding of access line, trunking, and other associated E911 expenses. This program ensures that all counties receive a minimum of $7,000 per month to pay for equipment and other expenditures relating to E911, as authorized by Florida Statutes. These supplemental disbursements totaled $1,256,639 in Fiscal Year 2016-17. This is a slight decrease from that of the previous year.

Almost half of the rural counties expend all of their revenues on annual costs and do not have carry-forward funding28 available for system replacement. The Rural County Grant and the Supplemental Disbursement programs provide funding for the county E911 systems.

26 Non-wireless revenue of 96 percent, prepaid wireless revenue of 61 percent, and wireless revenue of 76 percent of the

fee are allocated. See Appendix 2 (Total E911 Fees). 27 Based on actual county data. See Appendix 2 (Percent E911 Fee & Board Assistance of Total Expense). 28 A county may carry forward up to 30 percent of the total funds disbursed to the county by the Board during a calendar

year for allowable expenditures for capital outlay, capital improvements, or equipment replacement.

21

The Board continues to review the effect of the decrease in revenue resulting from the fee rate decline on the rural county programs. The decrease in wireless revenue is covered by the Supplemental Disbursement Program. The Board is continuing to monitor rural counties’ fiscal needs and will recommend changes to the rural county programs to ensure that rural counties have the resources needed to maintain their E911 system as well as fund new equipment for NG-911 services.

c. State Grant Programs Analysis

The E911 State Grant Program, while primarily developed for medium and large counties, now funds rural county equipment not funded through the Rural County Grant Program. Of the total $3,714,330 awarded in 2017, $777,657 was awarded to rural counties.

A revision to the state grant program was recently completed by the E911 Board, which will utilize the 35 percent allocation of the prepaid revenue collections. The Board is expected to begin awarding grants from this portion of the E911 Trust Fund in the spring of 2018.

6. Wireless Service Provider Cost Recovery Analysis

Wireless service provider reimbursement for enhanced 911 location costs is a legislative requirement. The FCC requires that Tier I and II wireless service providers deliver enhanced location capabilities in counties possessing the equipment to receive the information and requesting service. In order for the caller location information to be provided, the Board approves reimbursement of wireless service provider costs for equipment and circuits.29 The Board reimburses all wireless provider certified costs30 before taking any action to transfer additional funds.

Detailed individual wireless service provider information is confidential and available in accordance with section 365.174, F.S. Releasable statistical information collected by the Board includes the total wireless service provider costs for 2004-2017, total fiscal year data, and actual costs from program inception. Wireless service providers implemented Phase I and Phase II E911 location capabilities; however, these can still vary depending on changes in the provider service area. Phase I and Phase II cost recovery reimbursements continue for recurring network and related maintenance expenses. As the chart below indicates, this cost has been on a steady decline over the past 10 years.

29 Based on paragraphs 365.173(2)(d) and (e), F.S., effective March 1, 2015. 30 In accordance with subparagraph 365.173(6)(a) 3.d., F.S.

22

Source: Board historical data In Fiscal Year 2016-17, the Board paid approximately 4 percent 5

31 of the wireless fee revenue to wireless service providers for Phase II implementation and maintenance costs.

7. Total Cost (Expenditure) and Fee (Revenue) Analysis

While revenues are decreasing, the costs of the 911 call transport circuits are increasing. LEC E911 trunking and database costs are billed directly to the counties and are based on schedules and tariffs. Counties are also incurring additional IP circuit costs to begin the migration to NG-911. These circuits may be provided by the LEC, Competitive Local Exchange Carriers (CLEC), or MFN, at the counties’ discretion. The costs for the E911 trunking circuits and the IP circuits are incorporated in the counties’ budgets and are typically funded typically allocated county E911 fee revenue. This analysis summarizes the actual revenues received by Florida counties for wireless and non-wireless E911 fees and counties’ costs to operate and maintain their E911 systems. It includes a forecast of these expenditures and revenues based on the systems currently available.

31 Based on Financial Report for Fiscal Year 2016-17, Appendix 1.

$-

$10,000,000

$20,000,000

$30,000,000

$40,000,000

$50,000,000

$60,000,000

$70,000,000

$80,000,000

$90,000,000

Wireless Service Provider Cost Recovery Historical Data

Actual Payments Estimated CRP

Fiscal Year 2014-15 2015-16 2016-17 2017-18 2018-19

County E911 Expenditures 202,117,299$ 203,420,288$ 216,197,313$ 220,521,259$ 224,931,684$

WSP E911 Cost Recovery 7,203,137$ 6,643,710$ 4,591,958$ 4,590,537$ 4,884,570$

Administration Costs 919,666$ 830,986$ 860,929$ 878,148$ 895,711$

Total E911 Expenditures 210,240,102$ 210,894,984$ 221,650,200$ 225,989,944$ 230,711,965$

Fiscal Year 2014-15 2015-16 2016-17 2017-18 2018-19

Wireless E911 Fee 64,439,730$ 59,314,060$ 60,673,874$ 61,887,351$ 63,125,099$

Nonwireless E911 Fee 38,280,542$ 30,788,151$ 31,809,215$ 32,763,491$ 33,746,396$

Prepaid Wireless E911 Fee 2,926,962$ 20,984,221$ 22,010,071$ 23,110,575$ 24,266,103$

Total E911 Fees 105,647,234$ 111,086,432$ 114,493,160$ 117,761,417$ 121,137,598$

State of Florida E911 Expeditures

State of Florida E911 Fee Revenue

23

Expenditure/revenue Variance

Actual Amounts Based on Board and County Documentation

Amount Projected Forecasts based on County and Industry Trends

This projected forecast is based on a 2 percent increase in wireless and a 5 percent increase in prepaid wireless revenues given the population trends. It is projected that there will be a nominal 3 percent 5

32 increase in the non-wireless E911 fee revenue and a 2 percent increase33 in county E911 system and operation costs.

8. Board Administration of Fee Rate and Percentage Allocation

In accordance with legislation enacted in 2014, new allocation rates were established and went into effect March 1, 2015. The Board initiated a request to modify the fee rate in Fiscal Year 2016-17 but was unsuccessful. The Board is also reviewing the percentage allocation to ensure funds are being used properly to fund 911 services in the state of Florida. No allocation changes were made by the Board in Fiscal Year 2016-17. Revenue remaining in the wireless service providers category reimburse Phase I and II implementation costs and is used to fund the E911 State Grant Program and special disbursements. The Board recommends continued use of the funds to offset wireless service provider costs and county expenses and recommends that the funds be held in the trust until the E911 funds can be used for statewide E911 and NG-911 systems and services. The Board believes it is essential that use of the E911 Trust Fund be reserved only for 911 systems and services.

9. E911 Trust Fund Balance Analysis

The Board’s best estimate of future available funding and funds necessary to implement and maintain E911 services in Florida for the next two fiscal years is presented below.

32 Forecasted projection based on historical trends of board and county 911 cost data. 33 Forecasted projection based on county E911 cost data.

24

**These figures are based on projected disbursements and are contingent on legislative budget authority.

It is emphasized that this analysis is cash basis34 and does not reflect the current available balance within the E911 Trust Fund accounting for the liabilities (payables to counties). County Fund balance in the Committed Fund Balance – Cash basis section of Note 1 of the Financial Statements includes $10,172,892 in fee revenue and $3,295,169 awarded in grants. Based on the fiscal year compiled modified accrual accounting basis, the balance in the E911 Trust Fund as of June 30, 2017, was $64,472,413. This amount includes $3,295,169 in designated funding for grants already awarded and awaiting cost reimbursement.

CONCLUSIONS The E911 Board is continuing the pursuit of moving Florida’s current E911 systems to a new NG-911 system. The Board has prepared a Strategic Plan document to begin taking the necessary steps to implement the next generation of 911 systems. This document is available on the DMS website at: https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_board_information

34 See Financial Report in Appendix 1.

2017-18 2018-19

64,472,413$ 71,957,599$

61,887,351$ 63,125,098$

32,763,491$ 33,746,396$

23,110,575$ 24,266,104$

800,000$ 800,000$

183,033,830$ 193,895,197$

2017-18 2018-19

46,973,413$ 47,912,882$

30,608,272$ 31,526,520$

13,975,860$ 14,674,653$

2,000,000$ 2,000,000$

1,250,000$ 1,250,000$

4,590,537$ 4,884,570$

878,148$ 895,711$

7,000,000$ 7,000,000$

300,000$ 500,000$

2,000,000$ 2,000,000$

1,500,000$ 12,000,000$

111,076,231$ 124,644,336$

71,957,599$ 69,250,861$ TOTAL TRUST FUND BALANCE:

Interest Disbursement

State Grant Disbursement

Subtotal

Reciepts Prepaid Wireless

Anticipated Disbursements **

Anticipated Funds **

Beginning Balance July 1, 2017

Receipts Wireless

Receipts Non-Wireless

Interest Earnings

Text-to-911 Special Disbursement

Subtotal

RC Supplement

Service Provider Reimbursement

Board Operations/Administration

Special Disbursement

Wireless Fee Revenue to Counties

Non-Wireless Fee Revenue to the Counties

Prepaid Wireless Fee Revenue to Counties

Rural County Grant

https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_board_information

https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_board_information

25

DMS, with input from the E911 Board, began an NG-911 model and implementation study during 2017. The Board is diligently seeking ways to improve the system throughout the state, which includes helping counties take a step toward NG-911 by implementing Text-to-911. Counties with updated equipment are incorporating Text-to-911 services through the utilization of IP network circuit implementations as a precursor to NG-911 development. The E911 Board is faced with the responsibility of helping counties with new and exciting 911 technologies— with which residents can initiate emergency service calls with any fixed, mobile, or handheld device from any location in the state while keeping the costs low and reasonable. The Florida 911 fee rate remains below the

non-wireless and wireless fee rates of the majority of other states.35 The E911 Board is challenged with

managing the trust fund while considering the growing costs necessary to maintain Florida’s current 911 systems and transition to the NG-911 initiative. Historically, E911 fee revenue collected statewide covered only a portion of the counties’ E911 costs. In fiscal year 2016-17, the total combined E911 fee revenue was $104,945,683, with total E911 expenditures of $216,197,313. With the latest coverage rate of 48 percent, the E911 Board is concerned about the continued health of the state’s E911 systems. The current trend over the past 10 years shows a decline in the percentage of costs paid by 911 fee revenue. The following graph shows the historical amount of fee revenue collected statewide and the expenditure for E911 systems statewide.

Source: Board historical data and projections

The deployment of NG-911 geographically throughout the state should be addressed at the Board and legislative level, with coordination at the county level. NG-911 is critical to responding to emergency requests

35 NENA 911 User Fees by State, courtesy of the National Emergency Number Association (NENA).

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-05

2005-06

2006-07

2007-08

2008-09

2009-10

2010-11

2011-12

2012-13

2013-14

2014-15

2015-16

2016-17

County

E911 S

yste

m C

osts

E911 Allowable Fee Expenditure Coverage of County E911 Costs

PercentE911 Feeof TotalExpense

PercentE911 Feeand BoardAssistance

http://www.nena.org/?page=911RateByState

26

from all citizens and service users with new communication devices. Investment in statewide systems has been incorporated through the E911 Board’s strategic initiatives to achieve the Board’s core vision:

“Promote and support the development, coordination, and integration for an evolved, fully-functional, seamless "Next Generation 911” system that is accessible anytime, anywhere, from any device in order to realize the full potential for 911 to provide emergency services, enable interoperability between systems, protect human life, preserve property, and maintain public safety for the residents, visitors, and first responders in the State of Florida.”

FINANCIAL REPORT The E911 Trust Fund Financial Report is included in Appendix 1.

APPENDICES

▪ Appendix 1: Emergency Communications Number E911 System Fund Financial Report ▪ Appendix 2: Financial Data from Fiscal Year 2016-17 County Survey ▪ Appendix 3: Historical Data, Calculations and Projections ▪ Appendix 4: E911 Board Strategic Initiatives ▪ Appendix 5: NENA National NG-911 Implementation Status ▪ Appendix 6: E911 Board Report Glossary

E911 Board

2017 Annual Report

Appendix 1

Emergency Communications Number E911 System Fund Financial Report

For the Four Quarters and Twelve Months Ended June 30, 2017Financial Statement -- Cash Basis

State of FloridaDepartment of Management Services

Emergency Communications Number E911 System Fund

Financial Statement -- Cash Basis

Statement of Cash Receipts and Disbursements and Change in Cash and Investments 1

Notes to Financial Statement - Cash Basis 2

Exhibits

Exhibit 1: Disbursements to Counties - Cash Basis 6

Exhibit 2: Reimbursements to Wireless Telephone Service Providers - Cash Basis 7

Exhibit 3: Assistance to Rural Counties - Cash Basis 8

Exhibit 4: Special, Training and Text-to-911 Disbursements to Counties - Cash Basis 9

Exhibit 5: Grant Disbursements - State Designated - Cash Basis 11

Exhibit 6: General and Administrative Disbursements - Cash Basis 12


Emergency Communications Number E911 System FundTable of Contents

June 30, 2017

TwelveMonthsEnded

9/30/16 12/31/16 3/31/17 6/30/17 June 30, 2017

Receipts

Fees:

Wireless 14,956,825$ 15,087,871$ 15,140,210$ 15,488,967$ 60,673,874$

Nonwireless 8,685,653$ 7,628,785$ 7,714,498$ 7,780,279$ 31,809,215$

Prepaid 5,402,788$ 5,337,118$ 5,596,103$ 5,674,063$ 22,010,071$

Investment income 302,367$ 237,289$ 191,422$ 239,076$ 970,153$

Refunds of grant awards -$ -$ -$ -$ -$

Total receipts 29,347,632$ 28,291,063$ 28,642,233$ 29,182,385$ 115,463,313$

Disbursements

Disbursements to counties 22,112,206$ 22,156,720$ 22,358,835$ 22,451,717$ 89,079,478$

Provider reimbursements 1,399,438$ 644,968$ 1,219,842$ 1,327,710$ 4,591,958$

Supplemental disbursements - rural counties 314,961$ 315,242$ 312,405$ 314,030$ 1,256,639$

Special disbursements - counties 628,304$ 610,404$ 4,608,476$ 410,005$ 6,257,189$

Training disbursements - counties -$ 44,000$ -$ 63,600$ 107,600$

Text-to-911 disbursements - counties 18,401$ -$ -$ -$ 18,401$

Grant disbursements - rural counties 278,233$ 190,963$ 19,269$ 640,792$ 1,129,257$

Grant disbursements - state designated 206,387$ 444,384$ 416,668$ 576,793$ 1,644,232$

General and administrative 213,374$ 271,483$ 192,042$ 184,029$ 860,929$

Total disbursements 25,171,305$ 24,678,163$ 29,127,538$ 25,968,676$ 104,945,683$

Increase in cash and investments 10,517,630$

Cash and investments at July 1, 2016 53,954,782$

Cash and investments at June 30, 2017 64,472,413$


Emergency Communications Number E911 System FundStatement of Cash Receipts and Disbursements and Change in Cash and Investments

For the Four Quarters and Twelve Months Ended June 30, 2017

Quarter Ended

- 1 -

Reporting Entity

The E911 Fund’s financial statement is included as a blended component unit (Special Revenue Fund) in the financial statementsof the State of Florida, the reporting entity. There are no component units for the E911 Fund to consider for inclusion in itsfinancial statement.

The following summary of the Emergency Communications Number E911 System Fund's (E911 Fund) significant accountingpolicies is presented to assist the reader in interpreting the financial statement of the E911 Fund. These policies should be viewedas an integral part of the accompanying financial statement.

The E911 Fund was originally established in 1999 by the Florida Legislature as the Wireless Telephone System Fund pursuant tothe “Wireless Emergency Communications Act”. Chapter 365.172, Florida Statutes states the primary purpose of the E911 Fundas the establishment and implementation of a comprehensive statewide emergency telecommunications number system (the 911System). The 911 System provides users of voice communications services within the state rapid direct access to public safetyagencies by accessing the telephone number "911". The E911 Fund’s name was changed to Emergency CommunicationsNumber E911 System Fund effective May 24, 2007.

In addition to establishing the E911 System, Chapter 365.172, Florida Statutes, provides for an E911 Board to administer thecollection and expenditure of fees levied on users of voice communications services to fund the E911 System. The Boardprovides funds to counties to pay certain costs associated with their E911 or 911 systems or to contract for E911 services. TheBoard also reimburses wireless telephone service providers for costs they incur to provide 911 or E911 services.

Pursuant to Section 365.172(6)(c), Florida Statutes, the accompanying statement of cash receipts and disbursements andchange in cash and investments of the E911 Fund for the twelve months ended June 30, 2017, has been prepared on the cashbasis of accounting. Under that basis, the only assets recognized are cash and investments, and no liabilities are recognized. Alltransactions are recognized as either cash receipts or disbursements, and noncash transactions are not recorded. The cash basisdiffers from generally accepted accounting principles primarily because accounts receivable from service providers and accountspayable to vendors, providers, and counties are not included in the financial statement.

The E911 Fund is classified as a governmental activity and accounted for as a Special Revenue Fund. Special Revenue Fundsaccount for special assessments and specific governmental revenues, other than major capital projects, and related expenditures,that are restricted by law or administrative action.

NOTE 1 – SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Basis of Presentation and Accounting

- 2 -


Emergency Communications Number E911 System FundNotes to Financial Statement - Cash Basis

Revenue Recognition

Investment Income - Interest on investments is recorded as income when collected.

E911 Fees - The E911 fees were established to provide funds to local governments to pay for the cost of installing and operatingE911 systems and to reimburse wireless telephone service providers for costs incurred to provide 911 or enhanced 911 services.These fees are charged to and collected from wireless and nonwireless subscribers by providers. Effective January 1, 2015,prepaid wireless sellers collect fees from consumers on each retail transaction.

Wireless and nonwireless providers retain a one percent reimbursement amount for the administrative costs they incur to bill,collect, and remit the fees and must remit such fees collected within sixty days after the end of the month in which the fees werebilled. Prepaid wireless sellers must remit fees collected to the Florida Department of Revenue (FDOR) by the twentieth day ofthe month following the collection of the fees. Sellers may retain five percent of the prepaid wireless fees collected as a retailercollection allowance. The FDOR may retain up to 3.2 percent of the funds remitted to it to reimburse its direct costs ofadministering the collection and remittance of fees. All remaining fees are remitted to the E911 Fund monthly for its use. The E911Fund recognizes these fees as revenue in the month they are reported by the telephone service providers to the FDOR.

Committed for rural counties - represents fund balance committed for reimbursements to rural counties for providing facilities andnetwork and service enhancements and assistance for their 911 or E911 systems and grants for upgrading and replacing theirE911 systems.

Committed for counties - represents fund balance committed for reimbursements to all counties for providing facilities andnetwork and service enhancements and assistance for their 911 or E911 systems and grants for upgrading and replacing theirE911 systems.

Committed for statewide prepaid grants – represents fund balance committed for grants to be awarded to counties to upgrade orreplace E911 systems, develop and maintain statewide 911 routing, geographic, and management information systems, and todevelop and maintain next-generation 911 services and equipment.

Committed fund balance includes amounts that can be used only for the specific purposes determined by legislation passed intolaw by the Florida Legislature and Governor. Commitments for the following purposes are outlined in Section 365.173, Florida Statutes :

Committed for providers - represents fund balance committed for reimbursements to wireless telephone providers for costsincurred to provide 911 or enhanced 911 services.

- 3 -

NOTE 1 – SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)



Committed Fund Balance – Cash Basis

Committed for: Providers $ 28,795,474 Rural counties $ 3,781,203 Counties $ 10,172,892 Statewide prepaid grants $ 16,137,714 Administration $ 2,289,961

$ 1,853,211 $ 1,441,958 $ 64,472,413

Committed for administration – represents fund balance that shall be retained by the E911 Board for managing, administering andoverseeing the receipts and disbursements of the E911 Fund and its other official activities.

At June 30, 2017, fund balance of the E911 fund on a cash basis equals the cash and investments totaling $64,472,413. The cashbasis committed fund balances at June 30, 2017 are as follows:

Deposits are made through the Office of the Treasurer, State of Florida. Investments are included in the pooled investmentswith the State Treasury, an internal investment pool of the State of Florida. Authorized investment types of the State are set forth in Section 17.57, Florida Statutes .

Pooled investments are not classifiable by investment type because they are not evidenced by securities that exist in physical orbook entry form. Pooled investments are reported at fair value. Management considers pooled investments as current. TheTreasury Investment Pool is rated by Standard and Poor’s. The current rating is A+f. As of June 30, 2017, the effective durationof the Treasury Investment Pool was 2.80 years.



- 4 -

Total fund balance - cash basis

NOTE 2 – DEPOSITS AND INVESTMENTS WITH STATE TREASURY

Designated for E911 state reimbursement grants Designated for rural county reimbursement grants

NOTE 1 – SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)

The Auditor General, State of Florida performs the operational audit of the activities and investments of the Office of theTreasurer. The financial details and disclosures for the Treasury Investment Pool are included in the State of FloridaComprehensive Annual Financial Report (the CAFR). The CAFR may be obtained from the following website:www.myfloridacfo.com/aadir/statewide_financial_reporting/.

- 5 -

NOTE 3 – DISTRIBUTION AND USE OF FEES

Section 365.173, Florida Statutes, sets forth the distribution and use of E911 Fund fees. These statutes were amended effectiveMarch 1, 2015 to modify the distribution of fees collected from wireless and nonwireless categories and to provide for thedistribution of prepaid wireless fees by the Board. Fees collected by the Fund shall be distributed by Board action, effective March1, 2015, as follows:

Distributions to counties - Seventy-six percent of the fees collected in the wireless category shall be distributed monthly to counties based on the total number of service identifiers wireless subscriber billing addresses in each county. Ninety-six percent of the fees collected in the nonwireless category shall be distributed monthly to counties based on the total number of service identifiers in each county. Sixty-one percent of the fees collected in the prepaid wireless category shall be distributed to counties based on the total amount of fees reported and paid in each county.

Provider reimbursements - Twenty percent of the fees collected in the wireless category shall be distributed to telephone providers for the actual certified costs incurred to provide 911 or E911 service.

Assistance to rural counties - Three percent of the fees collected in each category of the Fund shall be used to assist rural counties in providing facilities, network and service enhancements for their 911 or E911 systems and the provision of reimbursable loans and grants to rural counties for upgrading E911 systems.

Administration - One percent of the fees collected in each category of the Fund shall be retained by the E911 Board to be applied to costs and expenses incurred for the purposes of managing, administering, and overseeing the receipts and disbursements of the E911 Fund and other activities as defined in Section 365.172(6), Florida Statutes .

Statewide E911 grants – Thirty-five percent of the fees collected in the prepaid wireless category shall be retained by the Board to be awarded to all large, medium, and rural counties to upgrade or replace E911 systems, to develop and maintain statewide 911 routing, geographic, and management information systems and to develop and maintain next-generation 911 services and equipment.

NOTE 4 – SUBSEQUENT EVENTS

The Board has evaluated subsequent events from July 1, 2017 through November 9, 2017, the date that the financial statement was available for issuance.



EXHIBITS

Month

July 3,783,525$ 2,524,423$ 1,043,484$

August 3,831,273$ 2,518,812$ 1,082,040$

September 3,718,385$ 2,516,409$ 1,093,856$

Quarter ended September 30, 2016 11,333,183$ 7,559,645$ 3,219,379$ 22,112,206$

October 3,840,811$ 2,463,821$ 1,106,830$

November 3,813,771$ 2,458,293$ 1,086,844$

December 3,831,162$ 2,448,174$ 1,107,015$

Quarter ended December 31, 2016 11,485,744$ 7,370,288$ 3,300,688$ 22,156,720$

January 3,780,634$ 2,449,078$ 1,059,606$

February 3,859,623$ 2,453,122$ 1,142,279$

March 3,955,481$ 2,493,642$ 1,165,370$

Quarter ended March 31, 2017 11,595,738$ 7,395,842$ 3,367,255$ 22,358,835$

April 3,786,696$ 2,432,457$ 1,103,801$

May 3,781,968$ 2,489,777$ 1,138,201$

June 4,069,037$ 2,468,762$ 1,181,020$

Quarter ended June 30, 2017 11,637,701$ 7,390,995$ 3,423,021$ 22,451,717$

Total County Disbursements $46,052,366 $29,716,769 $13,310,343 $89,079,478

Nonwireless Disbursements

Prepaid Wireless

Disbursements

-6 -

Total Disbursements

by Quarter Wireless

Disbursements


Emergency Communications Number E911 System FundDisbursements to Counties - Cash Basis

For the Four Quarters and Twelve Months Ended June 30, 2017Exhibit 1

Month

July -$ -$ -$ -$ -$

August 175,338$ 606,400$ -$ 276,636$ 1,058,374$

September 14,811$ 301,610$ 24,643$ -$ 341,064$ 1,399,438$

October -$ -$ -$ -$ -$

November 18,066$ -$ -$ -$ 18,066$

December 30,089$ 571,682$ 25,131$ -$ 626,902$ 644,968$

January -$ 265,015$ -$ -$ 265,015$

February -$ 274,587$ -$ 272,637$ 547,224$

March -$ 382,165$ 25,438$ -$ 407,603$ 1,219,842$

April -$ 273,815$ -$ 274,653$ 548,468$

May -$ 367,289$ -$ -$ 367,289$

June -$ 102,699$ 27,234$ 282,020$ 411,953$ 1,327,710$

Total 238,304$ 3,145,261$ 102,446$ 1,105,946$ 4,591,958$ 4,591,958$

Cellular South

Disbursed by Quarter Total Sprint / Nextel

Southern Linc

AT&T Mobility

- 7 -


Emergency Communications Number E911 System FundReimbursements to Wireless Telephone Service Providers - Cash Basis


County Total

54,263$ 40,100$ 94,363$

74,011$ 42,847$ 116,858$

28,375$ 66,474$ 94,850$ Columbia 53,567$ -$ 53,567$

-$ 42,347$ 42,347$

53,561$ 61,622$ 115,183$

15,389$ 67,908$ 83,297$

23,532$ 14,393$ 37,925$

-$ 53,165$ 53,165$

61,462$ 68,102$ 129,564$

27,041$ 59,055$ 86,096$

53,864$ 67,571$ 121,435$

32,646$ 44,124$ 76,771$

6,300$ 32,628$ 38,928$

35,854$ 60,887$ 96,741$

47,292$ 13,064$ 60,356$

-$ 59,216$ 59,216$

51,341$ 72,959$ 124,300$

-$ 7,853$ 7,853$

36,368$ 74,027$ 110,395$

90,134$ 57,458$ 147,592$ Putnam 140,440$ -$ 140,440$

-$ 31,405$ 31,405$

60,447$ 18,786$ 79,233$

34,376$ 55,134$ 89,510$

25,170$ 65,409$ 90,579$

25,569$ 28,854$ 54,422$

63,785$ -$ 63,785$

34,470$ 51,250$ 85,720$ 1,129,257$ 1,256,639$ 2,385,895$

Rural County Grants

Supplemental Disbursement

Calhoun

Baker

Bradford

Gadsden

- 8 -

Gilchrist

Glades

Gulf

Hamilton

Hardee

Desoto

Dixie

Franklin

Liberty

Madison

Okeechobee

Hendry

Holmes

Jackson

Jefferson

Lafayette

Levy

Total Rural County Assistance

Suwannee

Taylor

Union

Wakulla

Walton

Washington


Emergency Communications Number E911 System FundAssistance to Rural Counties - Cash Basis


County Special Extra Special Training Text-to-911 Total

45,812$ 50,000$ 2,200$ -$ 98,012$ -$ 50,000$ -$ -$ 50,000$

23,805$ 50,000$ 2,200$ -$ 76,005$ -$ 50,000$ -$ -$ 50,000$

137,431$ 58,080$ 2,200$ -$ 197,711$ 115,085$ 198,013$ 2,200$ -$ 315,298$

515$ 50,000$ -$ -$ 50,515$ 28,016$ 50,000$ 2,200$ -$ 80,216$ 36,912$ 50,000$ 2,200$ -$ 89,112$ 43,101$ 50,000$ -$ -$ 93,101$ 81,400$ 50,000$ 2,200$ -$ 133,600$

-$ 50,000$ 2,200$ -$ 52,200$ -$ 50,000$ -$ -$ 50,000$ -$ 50,000$ 2,200$ -$ 52,200$ -$ 93,391$ 2,200$ -$ 95,591$

73,780$ 50,000$ 1,200$ -$ 124,980$ 23,852$ 50,000$ 2,200$ -$ 76,052$

-$ 50,000$ 1,200$ -$ 51,200$ -$ 50,000$ 1,200$ -$ 51,200$ 288$ 50,000$ -$ -$ 50,288$ -$ 50,000$ 1,000$ -$ 51,000$ 96$ 50,000$ 2,200$ -$ 52,296$

-$ 50,000$ 1,000$ -$ 51,000$ -$ 50,000$ 1,200$ -$ 51,200$ -$ 50,000$ 1,200$ -$ 51,200$

37,778$ 50,000$ 1,200$ -$ 88,978$ -$ 50,000$ 2,200$ -$ 52,200$

100,922$ 139,845$ 2,200$ -$ 242,967$ -$ 50,000$ 1,200$ -$ 51,200$

36,690$ 50,000$ 2,200$ -$ 88,890$ -$ 50,000$ 1,000$ -$ 51,000$ -$ 50,000$ 2,200$ -$ 52,200$ 783$ 50,000$ 2,200$ -$ 52,983$

5,649$ 50,000$ 2,200$ -$ 57,849$ -$ 66,932$ 1,200$ -$ 68,132$

Special, Training and Text-to-911 Disbursements to Counties - Cash BasisFor the Four Quarters and Twelve Months Ended June 30, 2017

AlachuaBakerBayBradfordBrevard

Exhibit 4



ColumbiaDesotoDixieDuvalEscambiaFlagler

BrowardCalhounCharlotteCitrusClayCollier

HardeeHendryHernandoHighlandsHillsboroughHolmes

FranklinGadsdenGilchristGladesGulfHamilton

-9 -

Indian RiverJacksonJeffersonLafayetteLakeLee

County Special Extra Special Training Text-to-911 Total

87,651$ 50,000$ 2,200$ -$ 139,851$ -$ 50,000$ 1,200$ -$ 51,200$ 85$ 50,000$ 1,000$ -$ 51,085$

-$ 50,000$ 1,000$ -$ 51,000$ 39,413$ 50,000$ 1,200$ -$ 90,613$ 17,632$ 50,000$ 2,200$ -$ 69,832$ 54,215$ 50,000$ 2,200$ -$ 106,415$

-$ 245,600$ 2,200$ -$ 247,800$ 23,236$ 50,000$ 1,200$ -$ 74,436$ 23,198$ 50,000$ 1,200$ -$ 74,398$ 69,539$ 50,000$ 1,200$ -$ 120,739$

-$ 50,000$ 1,200$ -$ 51,200$ -$ 123,177$ 2,200$ -$ 125,377$ -$ 50,000$ 2,200$ -$ 52,200$

289,085$ 153,762$ 2,200$ -$ 445,047$ 37,966$ 50,000$ 2,200$ -$ 90,166$

293,092$ 104,772$ 2,200$ -$ 400,064$ -$ 55,503$ 2,200$ -$ 57,703$

4,752$ 50,000$ 2,200$ -$ 56,952$ 36,621$ 50,000$ 2,200$ -$ 88,821$

132,201$ 50,000$ 2,200$ -$ 184,401$ 157,111$ 50,000$ 2,200$ -$ 209,311$ 77,279$ 50,000$ 2,200$ 18,401$ 147,879$

-$ 50,000$ 2,200$ -$ 52,200$ 14,853$ 50,000$ 2,200$ -$ 67,053$

-$ 50,000$ -$ -$ 50,000$ -$ 50,000$ 1,200$ -$ 51,200$ -$ 50,000$ -$ -$ 50,000$ -$ 50,000$ 2,200$ -$ 52,200$ -$ 50,000$ 1,000$ -$ 51,000$

18,271$ 50,000$ 2,200$ -$ 70,471$ -$ 50,000$ 2,200$ -$ 52,200$

2,168,115$ 4,089,074$ 107,600$ 18,401$ 6,383,189$

Special, Training and Text-to-911 Disbursements to Counties - Cash BasisFor the Four Quarters and Twelve Months Ended June 30, 2017

Exhibit 4 (Continued)

WaltonWashington

Total Disbursements

SumterSuwanneeTaylorUnionVolusiaWakulla

PutnamSanta RosaSarasota

OsceolaPalm BeachPascoPinellasPolk

Orange

SeminoleSt. JohnsSt. Lucie

MartinMiami-DadeMonroeNassauOkaloosaOkeechobee

LeonLevyLibertyMadisonManateeMarion



- 10 -

County Amount

Charlotte 216,448$

Citrus 187,250$

Glades 87,966$

Highlands 416,668$

Liberty 159,107$

Manatee 41,813$

Martin 534,980$

Total State Designated Grants 1,644,232$


Department of Management ServicesEmergency Communications Number E911 System Fund

Grant Disbursements-State Designated - Cash Basis

State of Florida

- 11 -

Awards - employee 280$ Contractual legal services 23,285$ Contractual services 220,286$ DMS administrative charge 23,421$ Dues and subscriptions 732$ Equipment 2,306$ Fees 19,760$ Insurance 8$ Investment fees 74,112$ Postage 723$ Printing 1,094$ Rent 33,942$ Salaries and wages 414,700$ Supplies 6,004$ Telephone 6,535$ Travel 33,742$ Total $860,929


Emergency Communications Number E911 System FundGeneral and Administrative Disbursements - Cash Basis


- 12 -

E911 Board

2017 Annual Report

Appendix 2

Financial and Funding Data from County Fiscal

Year 2016-17 County Funding Survey

COUNTY E911FISCAL YEAR 2016‐2017

(October 1, 2016‐ ‐ September 30, 2017)INFORMATION

Large Medium Rural Grand Total

Total E911 Fee Expenditures $46,544,680 $39,406,902 $4,755,954 $90,707,537

Total County Fund Expenditures $49,682,974 $55,500,540 $4,496,508 $109,680,022

Total Annualized Capital Expenditures $6,502,812 $5,562,734 $942,448 $13,007,994

Total Nonwireless Fee Revenue $15,466,497 $13,544,395 $1,110,294 $30,121,186

Total Wireless Fee Revenue $25,251,444 $20,140,349 $1,439,406 $46,831,198

Total Prepaid Wireless Fee Revenue $7,755,154 $4,759,935 $576,511 $13,091,600

Total Supplemental Revenue $0 $0 $1,183,260 $1,183,260

Total received from Rural County Grant Program $0 $0 $1,395,200 $1,395,200

Total received from E911 State Grant Program $0 $481,399 $380,151 $861,550

Total Special Disbursements Revenue $1,680,676 $2,611,710 $1,507,525 $5,799,911

Annualized State E911 and Rural Grant Expenditures $1,969,719 $1,126,004 $3,226,233 $6,321,956

Total Expenditures (Including Annualized Expenditures) $102,730,465 $101,287,333 $12,179,514 $216,197,313

Total E911 Fee Revenue (Wireless, Nonwireless & Prepaid Wireless) $48,473,094 $38,444,679 $3,126,211 $90,043,985

Percent Total E911 Fee to Total E911 Expenses 47% 38% 26% 42%

Total E911 Revenue (Total E911 Fees, Rural County Supplemental

Disbursements, Annualized Grants, and Special Disbursements) $52,123,490 $42,182,392 $9,043,229 $103,349,111

Percent E911 Fee and Board Assistance of Total E911 Expense 51% 42% 74% 48%

Percent Wireless and Prepaid Wireless of Total Fee Revenue 68% 65% 64% 67%

Percent Nonwireless of Total Fee Revenue 32% 35% 36% 33%

Number of Primary PSAPs 48 73 32 153

Number of Secondary PSAPs 15 32 9 56

Number of Back‐up PSAPs 13 26 15 54

Number of Call Takers 2,479 2,516 392 5,387

Number of Calls per Year 8,600,858 5,855,863 569,661 15,026,382

County Population Estimates (EDR Posted Data) 10,623,205 8,999,363 861,574 20,484,142

Cost per 911 Call $11.94 $17.30 $21.38 $14.39

FY 2016‐17 Cost/Month vs Population (per Person) $0.81 $0.94 $1.18 $0.88

County Expenditures for Next Generation 911 $2,903,819 $4,139,316 $741,720 $7,784,855

Updated on January 26, 2018

2/28/2018Appendix 2E911 Board Annual Report for 2016‐17

E911 Board

2017 Annual Report

Appendix 3

Historical Data, Calculations and Projections

Grant Award Data

EXHIBIT 1

$-

$10

$20

$30

$40

$50

$60

$70

$80

$90

Mill

ion

s

Wireless Service Provider Cost Recovery Historical Data

Actual Payments Estimated CRP

Fiscal Year 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10

Actual Payments 41,848,285$ 26,037,667$ 20,084,434$ 19,306,930$ 16,757,506$ 14,277,404$ 13,466,558$

Estimated CRP 82,343,383$ 71,737,775$ 26,950,000$ 21,780,240$ 30,656,080$ 23,066,552$ 18,815,585$

Fisca l Year 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

Actual Payments 11,622,109$ 10,367,561$ 8,159,471$ 7,103,547$ 7,158,728$ 6,643,710$ 4,591,958$

Estimated CRP 14,647,744$ 14,258,703$ 11,076,662$ 9,156,650$ 10,173,615$ 7,609,128$ 5,723,921$

Fisca l Year 2017-18 2018-19

Actual Payments -$

Estimated CRP 4,590,537$ 4,884,571$

EXHIBIT 2

2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

60% 66% 68% 61% 56% 49% 52% 46% 45% 43% 43% 43% 42%

63% 70% 71% 66% 61% 59% 57% 54% 56% 49% 49% 49% 48%

State of Florida E911 Expenditures

Percent E911 Fee of Total

Expense

Percent E911 Fee and

Board Assistance

Fiscal Year

Rural County Grants

EXHIBIT 3

County Award amount County Award amount

Baker $44,335.84 Baker $7,366.00

Bradford $68,559.88 Bradford $27,462.00

Calhoun 4,167.00 Calhoun 68,501.55

Columbia $1,655.00 Columbia $67,210.00

Dixie $40,856.55 Dixie $27,929.00

Gadsden $24,608.01 Gadsden $17,857.14

Gilchrist $2,545.00 Gilchrist $37,628.98

Glades $53,557.00 Hamilton $14,975.00

Hamilton $36,442.00 Holmes $6,697.00

Hardee $41,107.48 Jackson $413,971.89

Hendry $82,950.00 Lafayette $18,018.00

Jefferson $23,563.19 Levy $38,909.84

Lafayette $53,693.89 Liberty $73,006.50

Liberty $10,839.50 Madison $11,235.55

Madison $38,894.00 Okeechobee $35,729.59

Putnam $89,285.21 Suwannee $56,238.23

Taylor $5,670.00 Taylor $23,909.75

Union $34,934.75 Union $2,930.00

Wakulla $41,482.05 Walton $127,571.66

Washington $29,204.00 Washington $5,646.00

Fall 2017 Total $728,350.35 Spring 2017 Total $1,082,793.68

Fall 2017 Spring 2017

2017 State Grant Awards

EXHIBIT 4

Flagler $269,171.99

Gadsden $212,325.87

Hardee $23,906.80

Lake $617,466.08

Levy $177,030.00

Madison $29,382.65

Martin $534,974.80

Polk $1,515,060.03

Putnam $194,457.84

Wakulla $140,553.82

Fall 2017 Total $3,714,329.88

E911 Board

2017 Annual Report

Appendix 4

E911 Board Strategic Initiatives

Appendix 4

LONG TERM STRATEGIC INITIATIVES DETAILS

1. NG-911 Call Routing

The development of a statewide ESInet is required to provide IP routing of 911 calls through a statewide network connection or through the existing county/regional routing networks. The ENHANCE 911 grant project prepared a Next Generation E911 systems design and technical specifications for statewide NG-911 routing of 911 calls based on the NENA i3 standards. The specifications, in conjunction with the State E911 Plan, could provide the framework requirements for the 911 service. The design specifications and documents are posted on the Florida E911 website1. These technical documents provide a possible blueprint for statewide NG-911 routing using a statewide IP network.

The department has since worked with the Board to develop a NG-911 strategic plan to submit to the legislature in an effort to obtain legislative spending authority for a study to determine the optimal NG-911 model for the state and to develop a detailed roadmap for its implementation.

The technical specifications will be reviewed to ensure they include new requirements based on the future NENA i3 standard update for the Next Generation 911 statewide routing system utilizing a Public Safety grade IP transportation network.

2. NG-911 Geographic Information System (Statewide 911 Mapping Data)

Statewide NG-911 GIS data is the future for caller location determination. The proposed statewide GIS data will utilize current county GIS maps, which consist of county base maps and road data layers, including boundary data on each county, public safety answering point, and emergency service zone (area). The data will be compliant with the individual county’s Master Street Address Guide (MSAG).

The proposed procurement approach is to engage an E911 GIS consultant through a competitive procurement process to develop technical specifications. The department would then solicit and secure, under a state purchasing contract, the synchronization of road and point data layers, boundary data and existing E911 databases to develop and maintain 911 map data and hosting in accordance with existing state policy and procedures.

3. Hosted Public Safety Answering Point NG-911 CPE Systems

Currently, Florida counties are purchasing the E911 system equipment that is dedicated to their county PSAPs. The E911 fee revenue being collected from Florida’s subscribers is not keeping up with the costs of the individual E911 equipment and services. Hosted NG-911 services for PSAPs will provide enterprise NG-911 equipment and services that can be shared with other counties and PSAPs. Hosting will be able to leverage software and hardware upgrades with technical services to enable PSAP systems to maintain current revisions of the latest 911 systems.

1 ENHANCE 911 Act Grant Program, Florida NG-911 Routing Service Technical Specifications

https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911/e911_grant_information

Florida is especially susceptible to major climatic events that can damage and destroy E911 Public Safety Answering Points. Past events have shown the need to develop an emergency contingency plan for these critical systems. Another critical component to emergency response and disaster recovery is a planned and adaptable remote backup capability. A diverse hosted PSAP equipment system can provide for continuous operations of 911 during catastrophic events. One proposed approach is to engage an E911 consultant through a competitive procurement process to develop technical specifications. The department would then solicit and secure, under a state purchasing contract, the 911 equipment and hosting service, in accordance with existing state policy and procedures. Another approach is to support counties’ implementation of regional hosted solutions to achieve similar technical and financial benefits. 4. NG-911 Education and Web-training There are two parts to this initiative: public education and public safety agency education. The board reviews 911 educational training needs, opportunities and standards for the State of Florida.

Public Education is needed to inform citizens and visitors of the availability, nonavailability, abilities and limitations of the 911 systems throughout Florida.

Coordination with federal agencies, disability organizations and public and private sectors is needed for a unified public education program. The content includes wireless accuracy issues, text availability and non-availability, 911 response and operational issues in specific areas throughout Florida.

This initiative develops an instructional program to assist county agencies with 911 training for county 911 coordinators, 911 public safety telecommunicators and other 911 personnel. The content includes 911 e-training for 911 terminology, standards, operations and call taking functions.

The implementation plan requires an e-training E911 specialist vendor to provide a hosted training service for all Florida 911 personnel. 5. NG-911 Management Information System (MIS) Public Safety 911 MIS provides critical information on 911 call details and trunk usage. The need for additional positions, equipment, and personnel can be justified based on the data captured and trend analysis in a statewide MIS. Justification of funding is becoming an increasingly important requirement due to reductions in fee revenue, which must be augmented from county general revenues. This implementation requires funding for a state contract or comparable procurement vehicle to provide MIS capabilities for all Florida 911 PSAPs. 6. E911 Pre-arrival Instructions The board has approved county grant funding requests for implementation of pre-arrival

instructions for 911 calls involving emergency medical, law enforcement and fire. Funding is needed for certification, training, software and hardware necessary to provide pre-arrival instruction (until the emergency responder’s arrive on the scene). The next step is to assure that these services are available throughout Florida for all of the citizens and visitors. This implementation requires funding for all counties to provide certified pre-arrival instructions. 7. Language Translation Services The ability to communicate effectively with a 911 caller is essential for any emergency response situation. With the number and diversity of international visitors, language translation is an essential service for Florida’s public safety agencies. Language translation services for call takers are available at the majority of PSAPs. The advent of video messaging will also bring a need for emergency call translation services trained in sign languages, including American Sign Language, for video calls to 911 from hearing impaired individuals. One approach to this initiative includes the implementation of a statewide language translation service through the proposed statewide ESInet. In addition to the spoken language services, the system will need to be able to eliminate language barriers dealing with implementations of text-to-911 and written languages. This implementation requires funding for a state contract or comparable procurement vehicle to provide a language translation service contract for all county 911 PSAPs.

E911 Board

2017 Annual Report

Appendix 5

NENA NATIONAL NG-911 Implementation Status

Appendix 5

Image Courtesy of National Emergency Number Association (NENA).

http://www.nena.org/?page=NG911_StateActivity

E911 Board

2016 Annual Report

Appendix 6

E911 Board Report Glossary

Appendix 6

2017 Annual Report - Appendix 6 Page 1 2/28/2018

GLOSSARY OF TERMS

911 IP-based services and networks

Services, equipment and applications using Internet Protocol (IP) for provisioning subscribers and public agencies with the capability for communicating to public safety answering points using the number 911.

Access Line A telephone line extending from the telecommunications company’s central office to a point of demarcation, usually on the customer’s premises. The connection between a customer premises network interface and the Local Exchange Carrier that provides access to the Public Switched Telephone Network (PSTN).

Basic 911 (911 basic) An emergency telephone system that automatically connects 911 callers to a designated answering point. Call routing is determined by originating central office only. Basic 911 may or may not support Automatic Number Identification (ANI) and/or Automatic Locations Identification (ALI).

Broadband A descriptive term for evolving digital technologies offering consumers a single switched facility offering integrated access to voice, high-speed data services, video-demand services, and interactive information delivery services. Broadband is also used to define an analog transmission technique for data or video that provides multiple channels.

Customer Premises Equipment (CPE)

911 communications equipment located in the PSAP.


Established in section 365.173, Florida Statutes, and maintained under this section for the purpose of recovering the costs associated with providing 911 service or E911 service, including the costs of implementing the order. The fund shall be segregated into wireless, nonwireless and prepaid wireless categories.

Pre-arrival Instructions Emergency assistance for medical, fire and law enforcement response using pre-arrival first aid or other medical instructions provided by trained 911 public safety telecommunicators.

Enhanced 911 (E911) An emergency telephone system or service that provides a subscriber with 911 service and, in addition, directs 911 calls to appropriate public safety answering points by selective routing based on the geographical location from which the call originated, or as otherwise provided in the state plan under section 365.171, Florida Statutes, and that provides for automatic number identification and automatic location-identification features. E911 service provided by a wireless provider means E911 as defined in the order.

E911 Board Board of directors of the E911 Board established in subsection 365.172(5), Florida Statutes.

E911 State Grant Program A grant program providing funding assistance with the purpose of assisting State of Florida counties with the installation of Enhanced 911 (E911), Phase II and Next Generation 911 systems.

E911 Trust Fund Emergency Communications Number E911 System Fund

Emergency Services IP Network (ESInet)

An IP-based inter-network (network of networks) shared by all agencies which may be involved in any emergency.

Federal Communications Commission (FCC)

The Federal Communications Commission (FCC) is an independent United States government agency, directly responsible to Congress. The FCC was established by the Communications Act of 1934 and is charged with regulating interstate and international communications by radio, television, wire, satellite and cable. The FCC's jurisdiction covers the 50 states, the District of Columbia, and U.S. possessions.

Florida Public Service Commission (FPSC)

Florida Public Service Commission, created by the Florida Legislature, has regulatory authority over local exchange telephone service and other utility markets.

Geographic Information Systems (GIS)

A computer software system that enables one to visualize geographic aspects of a body of data. It contains the ability to translate implicit geographic data (such as a street address) into an explicit map location. It has the ability to query and analyze data in order to receive the results

Appendix 6


in the form of a map. It also can be used to graphically display coordinates on a map i.e. latitude/longitude from a wireless 911 call.

IP Architecture Internet Protocol refers to all the standards that keep the Internet running. Describes software that tracks the Internet address of nodes, routes outgoing messages, and recognizes incoming messages.

Large County Any Florida county that has a population of more than 750,000.

Local Exchange Carriers (LEC) A telecommunications carrier under the state/local Public Utilities Act that provide local exchange telecommunications services. Includes subcategories known as the Incumbent Local Exchange Carrier(s) (ILEC(s)), Alternate Local Exchange Carrier(s) (ALEC(s)), Competitive Local Exchange Carrier(s) (CLEC(s)), Competitive Access Provider (CAP), and Certified Local Exchange Carrier(s) (CLEC(s)).

Master Street Address Guide (MSAG)

A 911 database of street names and house or building number ranges within their associated communities defining Emergency Service Zones and their associated Emergency Service Numbers to enable proper routing of 911 calls.

Medium County Any Florida county that has a population of 75,000 or more but less than 750,000.

National Emergency Number Association (NENA)

NENA is a not-for-profit corporation established in 1982 to further the goal of “One Nation – One Number.” NENA is a networking source and promotes research, planning, and training.

Next Generation 911 (NG-911) The designation for an advanced 911 emergency communications system or service that provides a communications service subscriber with 911 service and, in addition, directs 911 emergency requests for assistance to appropriate public safety answering points based on the geographical location from which the request originated, or as otherwise provided in the State E911 Plan under section 365.171, Florida Statutes, and that automatically provides emergency data information including number identification and location identification features through managed 911 IP-based services and networks.

Phase I See Wireless Phase I

Phase II See Wireless Phase II

Private Branch Exchange (PBX) A private telephone switch that is connected to the Public Switched Telephone Network.

Public Safety Agency A functional division of a public agency which provides firefighting, law enforcement, medical or other emergency services.

Public Safety Answering Point (PSAP)

The public safety agency that receives incoming 911 calls and dispatches appropriate public safety agencies to respond to the calls.

Rural County Any Florida county that has a population of fewer than 75,000.

Rural County Grant Program A grant program for rural counties for the purpose of providing facilities and network and service enhancements and assistance for the 911 or E911 systems operated by rural counties and for the provision of reimbursable loans and grants by the office to rural counties for upgrading 911 systems.

Tariff A statement by a communications company that sets forth the services offered by that company, and established customer rates, terms, and conditions under which regulated services are provided and states general obligations of the company and customer. Tariffs are subject to review by the FPSC and must be followed by the common carrier to ensure nondiscrimination between customers.

Voice over Internet Protocol (VoIP) VoIP Voice over Internet Protocol. The technology used to transmit voice conversations over a data network using the Internet Protocol.

Voice Communications Services Two-way voice service, through the use of any technology, which actually provides access to E911 services, and includes communications services, as defined in section 202.11, Florida Statutes, which actually provide access to E911 services and which are required to be included in the provision of E911 services pursuant to orders and rules adopted by the Federal Communications Commission. The term includes voice-over-Internet-protocol service.

http://www.flsenate.gov/Statutes/index.cfm?App_mode=Display_Statute&Search_String=&URL=0300-0399/0365/Sections/0365.171.html

Appendix 6


Wireless Means any Commercial Mobile Radio Service (CMRS) that falls under the FCC’s Docket 94-102 requirement for wireless enhanced 911 services.

Wireless Phase I Required by the FCC, licensees subject to the E911 rules must provide to the designated PSAP the telephone number of the originator of the 911 call and the location of the cell site or base station receiving the call from any mobile handset accessing their systems. This requirement applies only if certain conditions are met: that the PSAP has requested the service; is capable of receiving and utilizing the data; and has a cost recovery mechanism.

Wireless Phase II Required by the FCC, licensees subject to the E911 rules must provide to the PSAP the location of all 911 calls by longitude and latitude in conformance with specified accuracy requirements. This requirement applies only if certain conditions are met: that the PSAP has requested the service; is capable of receiving and utilizing the data; and has a cost recovery mechanism.

Wireline Technology used by a company to provide telecommunications services; it is synonymous with “landline” or land-based technology, which refers to standard telephone and data communications systems that use in-ground and telephone pole cables in contrast.

Wireless Service Provider (WSP) A person or entity that provides service and is subject to the requirements of the FCC order; or elects to provide wireless 911 services or E911 service in this state. Cellular mobile radio-based service commercial entity.

state of florida e911 board€¦ · tallahassee, fl 32399-0950 tel: 850-921-4204 fax: 850-488-9837...

Documents