state of michigan service unit (somsu) somsu goal the state of michigan service unit’s goal: to...
TRANSCRIPT
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State of Michigan Service Unit
(SOMSU)
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SOMSU Goal
The State of Michigan Service Unit’s goal:
To utilize every employee’s knowledge
and expertise to achieve continuous
improvement and to provide the best
possible service to our customers.
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SOMSU Objective
• The objective of the State of Michigan Service Unit
(SOMSU) is to provide high quality service in a cost-effective manner to the accounts that they service.
• The SOMSU strives to foster an environment of teamwork through the mutual commitment of its personnel.
• The SOMSU is committed to continuously exceed customers’ expectations and employee satisfaction. The SOMSU strives
to be innovative, creative and to work smarter.
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State of Michigan Service Unit (SOMSU)
The State of Michigan Service Unit (SOMSU) provides dedicated services to four (4) of Blue Cross Blue Shield of Michigan’s customers:
State of Michigan (SOM)
House of Representatives (HOR)
Michigan Education Special Service Association
(MESSA)
Michigan Public School Employee Retirement System (MPSERS)
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State of Michigan Service UnitDepartments
Telephone, Units I and II
ProfessionalClaims Unit
WrittenInquiry
Distribution and Control
Membership
SOMSU Departments provide dedicated third-party administrative claims processing to the State of Michigan account. The SOM is a self-funded group health care program with performance guarantee standards and financial penalties.
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Michigan House of Representative (HOR)
BCBSM is the administrator for the self-funded plan of the
House of Representatives (HOR).
SOMSU prepares and processes HOR Group #61721
professional claims.
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MESSA is an underwritten account. SOMSU Membership Unit handles all membership activities for this account
Michigan Education Special Service Association (MESSA)
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Michigan Public School Employee Retirement System (MPSERS)
The SOMSU handles all membership activities for this MPSERS’ account.
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State of Michigan Administrative Staff
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Thank you
from the
State of Michigan Service Unit