statement of work solicitation - state of ohio … · web viewthe purpose of this project statement...

NOTICEThis opportunity is being released to DBITS Contractors pre-qualified as a result of Open Market RFP #0A1147.

ONLY Contractors pre-qualified in Category Six the Business Intelligence and Data Warehouse Category are eligible to submit proposal responses AND to submit inquiries. The State does not intend to respond to inquiries or to accept proposals submitted by organizations not pre-qualified in this Technology Category.

An alphabetical listing of Contractors pre-qualified to participate in this opportunity follows:

Accenture Prelude System

CapTech Ventures Quantrum LLC

Centric Consulting LLC Quick Solutions

CGI Technologies and Solutions, Inc. Sense Corporation

CMA Consulting Services Sogeti USA, LLC

HMB, Inc. Systems Technology Group, Inc.

IBM Teradata Government Systems, LLC

IIT Teranomic

Infojini The Greentree Group

Information Control Company Truven Health Analytics

Lochbridge UMT Consulting

Navigator Management Partners LLC Vertex

Persistent Systems Xerox State & Local Solutions

E N T E R P R I S E I T C O N T R A C T I N G | D B I T S S O W S o l i c i t a t i o n 1

Statement of Work Solicitation

Ohio DAS Pharmacy Benefits Manager (PBM)/Business

Intelligence Requirements Analysis and Implementation

Planning

DBITS Solicitation ID No.Solicitation Release Date

DBDAS-17-06-003 June 7, 2017

Section 1: Purpose

The purpose of this Project Statement of Work (SOW) is to provide the Ohio Department of Administrative Services with information technology services in Technology Category Business Intelligence and Data Warehouse, a qualified Contractor, herein after referred to as the “Contractor”, shall furnish the necessary personnel, equipment, material and/or services and otherwise do all things necessary for or incidental to the performance of work set forth in Section 3, Scope of Work.

Table of ContentsSection 1: PurposeSection 2: Background InformationSection 3: Scope of WorkSection 4: Deliverables ManagementSection 5: Optional Scope of WorkSection 6: SOW Response Submission RequirementsSection 7: SOW Evaluation CriteriaSection 8: SOW Solicitation ScheduleSection 9: Inquiry ProcessSection 10: Submission Instructions & LocationSection 11: Limitation of Liability

TimelineFirm DatesSOW Solicitation Released to Pre-Qualified Contractors: June 7, 2017Inquiry Period Begins: June 7, 2017Inquiry Period Ends: June 14, 2017Proposal Response Due Date: June 21, 2017

Section 2: Background Information

2.1 Agency Information

Agency Name Department of Administrative Services (DAS)

Contact Name Venu Edupuganti Contact Phone 614-387-0289


Bill to Address Ohio Department of Administrative Services (DAS)50 West Town Street, 6th Floor, Columbus, Ohio 43215

2.2 Project Information

Project Name Ohio Department of Administrative Services (DAS) Pharmacy Benefits Manager (PBM)/ Business Intelligence Requirements Analysis and Implementation Planning

Project Background & Objective

The Ohio Department of Medicaid contracted Change Healthcare (formerly known as Goold Health Systems) as Ohio's Pharmacy Benefit Manager (PBM) providing the following services: pharmacy claims adjudication, prior authorizations, rebate management, preferred drug list and related clinical pharmacy services. This system (application and databases) are housed external to the State of Ohio Infrastructure. The purpose of this project is to document detailed functional and technical requirements for integration and use of data from this source system into the Ohio Health and Human Services (HHS) Enterprise Data Warehouse (EDW).

Pharmacy fee-for-service claims are adjudicated by the PBM and transmitted to the Ohio Medicaid Information Technology System (MITS) (the Ohio Medicaid Management Information System (MMIS)) for payment and financial processing. The base pharmacy fee-for-services claims data is currently sourced from the MITS application and integrated into the Ohio HHS EDW. The PBM maintains additional claims data that is not available in MITS that is to be integrated into the HHS EDW to augment the current data.

In addition, the PBM is the only source for data related to:

Drug Rebate Processing Pharmacy Prior Authorization Prospective Drug Utilization Review

Technical Environment:

There is currently a mature technical infrastructure in place to support the operations and management of the Ohio Medicaid Pharmacy program:

Additional details of the Change Healthcare data source and technical infrastructure are available in


Supplement 4.The selected qualified Contractor will be responsible to document functional and technical requirements and developing a detailed plan for the integration of the Ohio Medicaid Pharmacy Benefits Manager’s (PBM) data into the HHS EDW, including documenting source data elements needed, identifying required data analytics (data marts) and identifying required reports.

The Contractor will be responsible for:

• project management• determining requirements• developing an implementation plan, inclusive of design, development, testing and implementation

In order to expedite the integration of the PBM data into the HHS EDW, the Contractor, at DAS’s option, may be asked to continue with the implementation process as fixed bid using the rate card. The Rate Card (Section 6.7) will be used to determine costs for the resources needed to complete the implementation work.

It is key and required that the Contractor coordinate with ODM, the DAS Business Intelligence (BI) Team and Change Healthcare. The Contractor must assess both the Medicaid pharmacy program’s use of the PBM data and integration of this data source within the existing EDW, in a manner that will not have negative impacts on PBM or EDW operations.

The Contractor must coordinate with Change Healthcare in developing the approach and schedule for this project, taking into account Change Healthcare’s processes, capabilities and resources. Details of the requirements for Change Healthcare’s support of the Pharmacy Benefits Manager (PBM)/Business Intelligence Project are outlined in Supplement 3 and the Contractor shall not expand on these Requirements and Responses. The Contractor must establish a Memorandum of Understanding (MOU) with Change Healthcare documenting the expectations of the Change Healthcare for the scope of this project. If there are any additional costs incurred by Change Healthcare as a result of the MOU, these must be approved in writing by ODM and DAS before the MOU is finalized. The Contractor must also include time and resource requirements for Change Healthcare in the implementation plan deliverable.

The Contractor must also allow for sufficient time for ODM and DAS review and approval of deliverables and is required to adhere to State of Ohio mandated policies, such as security protection for protected health information (PHI).

The Contractor is expected to advise on industry best practices and provide subject matter expertise to ODM to use PBM data integration to better manage the Ohio Medicaid program.

Expected Project Duration

Estimated duration is approximately eight (8) weeks. The selected Contractor will be notified by DAS when work may begin. The estimated start date for this project is July 5, 2017.

2.3 Project Schedule

Date Task

07/05/2017 Project start


Date Task

07/05/2017 Project kickoff

07/05/2017 – 07/28/2017

Requirements Analysis – Contractor must propose detailed processes and schedule in response to this Project Statement of Work

07/31/2017 – 08/04/2017

Requirements review

07/31/2017 – 08/18/2017

Implementation Plan Development – Contractor must propose detailed processes and schedule in response to this Project Statement of Work

08/21/2017 – 08/25/2017

Implementation Plan review

08/25/2017 All project deliverables complete and accepted

08/25/2017 Project complete

2.4 Project Milestones

Date Milestone

07/28/2017 Completion and delivery of baseline business (functional and technical) requirements

08/18/2017 Completion and delivery of implementation plan

08/25/2017 Completion, delivery and acceptance of all project deliverables

08/25/2017 Project complete

2.5 Contractor’s Work Effort Requirement

The Contractor’s full-time regular employees must perform at least 50% of the effort required to complete the Work. The Contractor may use its personnel or subcontractor personnel to meet the remaining 50% of the effort. The Contractor must designate a Project Manager as the primary point of contact for DAS. The Project Manager must be onsite for all key meetings, along with other Contractor resources who are presenting at those meetings.

2.6 Ohio Certified MBE Set-Aside Requirement None.

Section 3: Scope of Work

3.1 Description of Scope of Work

The key activities for the Pharmacy Benefits Manager (PBM)/Enterprise Data Warehouse (EDW) Business Intelligence Requirements Analysis and Implementation Planning Project include but are not limited to the following:



1. Project Management(1) Within three days of project kickoff, provide a project plan that details the delivery approach, Contractor resources,

ODM resource requirements, PBM resource requirements, DAS resource requirements, project tasks/work breakdown structure (WBS) and deliverable milestones.

(2) Maintenance of project plan, including planned versus actuals tracking and earned value analysis (or alternative project metrics approved by DAS in advance). The Contractor is required to baseline the project plan within one week of project start and report against that baseline going forward. The project plan cannot be re-baselined without DAS written consent.

(3) Weekly project status meetings, including agendas and meeting minutes. The Contractor’s Project Manager will chair the project status meeting. Meeting agenda’s must be provided not less than one business day in advance and meeting minutes must be published no more than 2 business days after the meeting. Weekly project status meeting will be conducted until all project deliverables are completed and accepted by ODM and DAS.

(4) The Contractor must administer a robust Risks and Issues Management process. Risks and Issues must have a designated owner within two business days of being identified. A mitigation plan must be documented within one business day of assignment to an owner for Issues and within three business days for Risks.

(5) Weekly status reports must be published by 5:00 PM Eastern Time Mondays (or 5:00 PM Eastern Time the next business day if Monday is a holiday). Weekly status reports are required until all project deliverables have been approved and accepted by ODM and DAS.

2. Requirements Analysis(1) Document business requirements using the Ohio HHS Business Intelligence standard template (see Supplement 2

attached). (2) The Contractor must document in detail:

(a) The creation and maintenance of a local copy of the PBM data in a separate Oracle database within the Ohio HHS Business Intelligence environment.

(b) The PBM source data to be integrated into the EDW.(c) The data linkages to other data in the EDW – recipients, providers, claims, receivables, etc.(d) The data marts to be implemented.(e) The pre-defined reports and ad-hoc reporting functionality.

(3) Document functional and technical requirements using the Ohio HHS Business Intelligence standard template. (4) The Contractor must document in detail:

(a) The approach to data extract and transfer between the PBM and the EDW.(b) Security controls (e.g., role-based data access, data encryption, auditing, etc.), subject to DAS Security approval,

for data in flight and at rest.(c) Service levels and operational processes.(d) Data quality evaluation and mitigation processes, including any data rejection and data transformation rules.

Contractor must also document processes to record data quality events and to communicate data quality issues to the PBM for correction in the source system.

(5) The Contractor should plan on conducting five (5) to eight (8) requirements sessions, with subsequent follow-up meetings. All requirements sessions require at least one Contractor resource to be onsite to facilitate the discussions. The Contractor will be responsible to coordinate scheduling of the requirements sessions to assure that the needed ODM and DAS staff are able to participate.

(6) DELIVERABLES: (a) Completed Ohio HHS Business Intelligence Requirements standard template (b) Completed Requirements Validation Meeting(s)

3. Implementation Planning(1) Document a detail plan to implement the integration of the Ohio Medicaid Pharmacy Benefits Manager data into the



HHS Enterprise Data Warehouse, to implement data marts and to implement pre-defined and ad-hoc reporting, based up the Requirements Analysis.

(2) The Contractor must document in detail:(a) The approach to creating and maintaining a separate Oracle database housing PBM data locally within the Ohio

HHS Business Intelligence environment, including data transfer, data validation, initial load, incremental loads and exception processing.

(b) The approach to integrate the data sourced from the local Oracle PBM database into the existing HHS Enterprise Data Warehouse, including initial load, incremental loads, data linkages, data quality editing, referential integrity and exception processing.

(c) The approach to implement data marts identified during the requirements analysis.(d) The approach to implement pre-defined and ad-hoc reporting identified during the requirements analysis.(e) The approach to integrate the Medi-Span Pharmacy Reference Data and other data sources identified into the

existing HHS Enterprise Data Warehouse.(f) The estimated project plan, including tasks (work breakdown structure), timeline and resources needed to

implement the requirements. Resource estimated must include roles, responsibilities and required skillsets for a Business Intelligence/Enterprise Data Warehousing Contractor, Change Healthcare, ODM and DAS.

(3) The implementation plan must consider the existing technologies being used, including Oracle databases, Informatica PowerCenter, Cognos, SAS and Tableau. Any other technologies recommended in the implementation plan must be clearly documented, justified and include cost estimates and procurement time considerations.

(4) The implementation plan must consider the systems development lifecycle (SDLC) approach being used on the Ohio HHS Business Intelligence/Enterprise Data Warehouse project. Recommendations for alternative SDLCs and/or development accelerators must be clearly documented and justified.

(5) The Contractor must use a highly collaborative process for implementation planning and assume meeting with ODM and DAS at least four (4) times during formulation of the plan.

(6) DELIVERABLES:(a) Completed Implementation Plan document(b) Completed Implementation Project Plan, including tasks, timeline and resource estimated

3.3 Due to the nature of work contained in this Statement of Work, additional Security and Privacy requirements are contained in Supplement 1. The Contractor must accept and meet these requirements.

3.4 Assumptions and Constraints

Assumptions The Contractor will have previous experience integrating data into an existing data warehouse.

The Contractor has knowledge of Medicaid data, including pharmacy data, fee for service claims and managed care.

The Contractor has business analysis resources that are experienced in pharmacy program administration, source to target data mapping, integration of new data sources into existing business intelligence/data warehouse systems, data analytics, pre-defined and ad-hoc reporting and creation of data marts.

The Contractor is familiar with and is experienced in managing Protected Health Information (PHI), including resources that have been trained on HIPAA privacy and security requirements.

The Contractor will have key resources on site for project meetings and requirements meetings.

At DAS’s discretion, the Contractor may be requested to perform the implementation work as a fixed-price bid, using the submitted Rate Card to determine costs (see Section 5).



DAS will provide hoteling cubicle space at 50 West Town Street, Columbus, Ohio 43215. The Contractor must specify the number of cubicles needed.

The Contractor must use the technology infrastructure and tools adopted by the DAS BI Team.

Constraints Travel expenses are responsibilities of the Contractor and will not be billed back to DAS.

3.5 Detailed Description of Deliverables Deliverables must be provided on the dates specified in the accepted project plan. Any changes to the delivery date must

have prior approval (in writing) by the Agency contract manager or designate. All deliverables must be submitted in a format approved by the Agency’s contract manager. All deliverables must meet the acceptance criteria established and a time period for review, testing and acceptance. If the deliverable cannot be provided within the scheduled time frame, the Contractor is required to contact the Agency

contract manager in writing with a reason for the delay and the proposed revised schedule which cannot exceed October 31, 2017. The request for a revised schedule must include the impact on related tasks and the overall project.

A request for a revised schedule must be reviewed and approved by the Agency contract manager before placed in effect. The Agency will complete a review of each submitted deliverable within 5 working days of the date of receipt. If a

deliverable is not accepted by the Agency, the Contractor must make corrections and resubmit the deliverable for review, which will be reviewed within 5 working days of the date of receipt.

A kickoff meeting will be held at a location and time selected by the Agency where the Contractor and its staff will be introduced to the Agency.

Deliverable Name Deliverable Description

Baselined Project Plan The project plan shall include a proposed project schedule, project budget, status reports template, and documentation on issues (log), risks, and assumptions template. The baselined detailed project schedule must be submitted within three business days of project start.

Business Requirements The Business Requirements must document functional and technical and requirements using the Ohio HHS Business Intelligence standard template.

Implementation Plan The Implementation Plan must fully document the design, development and testing steps to meet the documented requirements. The Implementation Plan must include a comprehensive project plan with a detailed work breakdown structure, schedule and resources.

Deliverable Name

Due Date (If applicable)

Payment Eligible?Yes/No

Acceptance Criteria

Baselined Project Plan Within three business days of project start.

No DAS approval of deliverable

Business Requirements Within five weeks of project start -

Yes DAS approval of deliverable


Deliverable Name

Due Date (If applicable)

Payment Eligible?Yes/No

Acceptance Criteria

60% of the not-to-exceed fixed price and approval of deliverable.

Implementation Plan Within seven weeks of project start - 40% of the not-to-exceed fixed price and approval of deliverable.

Yes DAS approval of deliverable

3.6 Roles and Responsibilities

Project or Management Activity / Responsibility Description Contractor Agency

Provide funding, documentation, feedback, availability, and approval for the success of the Statement of Work. X

Provide appropriate access. X

DAS will make its project manager and other necessary personnel available to the Contractor’s project manager and team members to fully acquaint them with the DAS HHS BI IT environment. A contact person will be named who will be DAS’s principal agent with respect to all technical issues involved in the project. DAS will provide the Contractor with telephone number and e-mail address for this contact person, and a backup to cover for the contact person in the event the contact person is absent from work.

X

Provide deliverables specified in the Statement of Work Solicitation. X

Promptly report all risks and issues that may impact the project timeline in writing to DAS. X

Lead weekly project status meetings, provide weekly status reports to DAS and updated project schedules as appropriate. While required, Project Management artifacts are not eligible for payment. Costs related to Project or Management Activity/Responsibility must be included in the proposed deliverable.

X

Contractor must provide personnel to be on-site as needed. X

3.7 Restrictions on Data Location and Work

The State prefers the activities for this project be performed on-site, but will consider some activities being performed off-site. The Contractor must provide in their proposal an estimate of on-site versus off-site work by resource. The Contractor must provide


technologies (e.g., conference call numbers, web meeting facility, etc.) needed to support off-site work. The costs of these technologies will not be reimbursed separately and must be included in the Contractor’s fixed price.

The Contractor must perform all Work specified in the SOW Solicitation and keep all State data within the United States, and the State may reject any SOW Response that proposes to do any work or make State data available outside the United States.

3.8 Resource Requirements

DAS will provide workspace convenient to the DAS and ODM work location. The Contractor must provide a detailed estimate of workspace requirements no later than 1 week prior to the project kick-off.

DAS expects the Contractor will provide all the necessary personnel and equipment to successfully complete the work specified in this Statement of Work Solicitation.

Contractor is required to work with DAS, ODM and PBM Contractor staff. DAS and ODM normal working hours are 8:00am to 5:00pm with a one-hour lunch period for a total of eight working hours per day. Contractor may have to work under unusual working conditions which may include operation of a computer terminal for long periods of time, working in excess of eight hours per day and working on Saturdays and/or Sundays.

Contractor resources are required to complete DAS/ODM designated Security & Privacy Awareness training.

Contractor must provide all resources with computers to access the DAS network, designated SharePoint sites, DAS standard technical tools and email. Contractor resources are required to secure computers (using Contractor supplied cable locks) in adherence with DAS policies and use only State of Ohio emails for all project related communications.

Contractor will be provided access to copiers and network printers, but is responsible for all other office supplies and incidentals.

Section 4: Deliverables Management

4.1 Submission/Format

PM Artifact/Project Work Product Submission Format

Project Plan E-mail and specified SharePoint location

Microsoft Project

Weekly Status Reports E-mail and specified SharePoint location

Microsoft Word

Business Requirements E-mail and specified SharePoint location

Microsoft Excel and Rational Team Concert

Implementation Plan E-mail and specified SharePoint location

Microsoft Word and Project

4.2 Reports and Meetings

The Contractor is required to provide the Agency contract manager with weekly written progress reports of this project. These are due to the Agency contract manager by the close of business on Monday each week throughout the life of the project.

The progress reports shall cover all work performed and completed during the week for which the progress report is

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provided and shall present the work to be performed during the subsequent week. The progress report shall identify any problems encountered or still outstanding with an explanation of the cause and

resolution of the problem or how the problem will be resolved. The Contractor will be responsible for conducting weekly status meetings with the Agency contract manager. The

meetings will be held at a time and place so designated by the Agency contract manager – unless revised by the Agency contract manager. The meetings can be in person or over the phone at the discretion of the Agency contract manager.

4.3 Period of Performance

The period of performance will last from the date of executed contract thru August 25, 2017 or until all of the deliverables are completed, accepted, and delivered.

4.4 State Staffing Plan

Staff/Stakeholder Name Project Role Percent Allocated

Venu Edupuganti DAS Sponsor As Needed

Margaret Scott ODM Business Owner As Needed

Robin Hill DAS OIT Project Manager As Needed

Section 5: Optional Scope of Work

5.1 Description of Scope of Work

At DAS’s discretion, the Contractor may be requested to perform the implementation work, as detailed in this section. The final approach and timeline will be based upon the approved implementation plan referenced in Section 3.1.3. This optional scope of work will be done on a fixed-price basis, using the approved implementation plan and the submitted Rate Card to determine costs. This optional scope of work will be referred to as the Implementation Project below.

The key activities for the Pharmacy Benefits Manager (PBM)/Enterprise Data Warehouse (EDW) Data Integration, Analytics and Reporting Implementation Project include but are not limited to the following:

1. Project Management(1) Provide a revised implementation project plan including Contractor resources, ODM resource requirements, PBM

resource requirements, DAS resource requirements, project management activities and deliverable milestones.(2) Within the first two weeks of the implementation project start, the Contractor must negotiate with the PBM vendor

the tasks, including the estimated schedule and resource requirements, which are required of the PBM to support the implementation. The Contractor must establish a Memorandum of Understanding with the PBM documenting the expectations of the PBM. This information must be incorporated into the project plan within three weeks of the start of the project.

(3) Maintenance of project plan, including planned versus actuals tracking and earned value analysis. The Contractor is required to baseline the project plan within four weeks of project start and report against that baseline going forward. The project plan cannot be re-baselined without DAS written consent.

(4) Weekly project status meetings, including agendas and meeting minutes. The Contractor’s Project Manager will chair the project status meeting. Meeting agenda’s must be provided no less than one business day in advance and meeting minutes must be published no more than 2 business days after the meeting. Weekly project status meeting will be conducted until all project deliverables are completed and accepted by ODM and DAS.

(5) The Contractor must propose and administer a robust Risks and Issues Management process. Risks and Issues must


have a designated owner within two business days of being identified. A mitigation plan must be documented within two business days of assignment to an owner for Issues and within four business days for Risks.

(6) Weekly status reports must be published by 5:00 PM Eastern Time Mondays (or 5:00 PM Eastern Time the next business day if Monday is a holiday). Weekly status reports are required until the end of secondary production support.

2. Solution Design(a) Contractor must document the approach to creating and maintaining a separate Oracle database housing PBM

data locally within the Ohio HHS Business Intelligence environment.(b) Contractor must document modifications to the existing staging and EDW databases data models. The

Contractor must provide proposed logical and physical data models in an ERWin® compatible and PDF formats. (c) The Contractor must complete detailed source to target data mapping, including application of business rules and

data quality edits using the Ohio HHS Business Intelligence standard template. The Contractor may propose an alternate format, but ODM and DAS must agree upon the alternate format in writing.

(d) The Contractor must document design of data integration and referential integrity.(e) The Contractor must provide detailed designs of data analytic structures with traceability to the specific

requirements that are met by these structures.(f) The Contractor must provide detailed design of reports, including report mock ups, report prompts and

selections, report delivery options, proposed reporting tools, etc. The approach for ad hoc reporting capabilities must be separately detailed.

(g) The Contractor must provide details of the design of the data exchange processes between the PBM and the EDW. This includes secured connectivity (subject to DAS Security approval), data transfer mechanisms, process controls and error detection and resolution mechanisms.

(h) DELIVERABLES: DAS will provide current baseline documentation to be updated. This includes:(i) Local PBM Oracle Database Design Document(ii) Business Layer Data Model(iii) Data Warehouse Data Model(iv) Metadata Document(v) ETL Design Document(vi) Reports Design Document

3. Solution Implementation(a) The Contractor, in coordination with the Change Healthcare shall document business rules, industry standard

codes, financial calculations and processing logic which applies to the source and target data.(b) The Contractor, in coordination with the DAS BI Team, must document implementation of a separate, local

Oracle database to house PBM data.(c) The Contractor, in coordination with the DAS BI Team, must implement the data model modifications to the

existing staging and EDW databases.(d) Data Quality Metrics will be published by the contractor, including source to target audit reports.(e) Contractor, in coordination with the DAS BI Team, shall define appropriate database design like partitions,

indexes, materialized views, execution plans, etc. (f) The Contractor must create ETL design structures like mappings, workflows and schedule dependencies. (g) The Contractor must implement Cognos framework manager model and Tableau report and dashboard structure. (h) The Contractor is responsible for constructing and unit testing of extract, transformation and loading processes

for the staging and EDW databases.(i) The Contractor must also construct and unit test extract, transformation and loading processes for all analytic

structures.(j) The Contractor must build and unit test all pre-defined reports.(k) The Contractor must build and unit test the ad hoc reporting facility.(l) DELIVERABLES: Updating


(i) Database Model/Data Definition Language (DDL) of PBM Local Database(ii) Requirements Traceability Matrix (iii) Business Layer Data Model (as needed)(iv) Data Warehouse Data Model (as needed)(v) Metadata Document (as needed)(vi) ETL Design Document(vii)Reports Design Document(viii) Code Drop Document

4. System and Integration Testing(a) The Contractor is responsible to conduct all aspects of systems testing, including:

(i) Test data preparation, including use of “mock/masked” data not including protected health information (PHI) in the System Test environment

(ii) Systems testing of extract, transformation and loading processes for EDW database(iii) System testing of extract, transformation and loading processes for analytic structures(iv) System testing of pre-define and ad hoc reports

(b) The Contractor must lead robust integration testing of end-to-end processing, in coordination with the PBM. The integrated end-to-end testing must closely emulate production processes and workflows.

(c) DELIVERABLES:(i) Systems Test Results(ii) Integration Test Results(iii) Updated Design Documents, as needed

5. User Acceptance Testing(a) Test data preparation, including use of “mock/masked” data not including protected health information (PHI) in

the User Acceptance Test environment.(b) The Contractor is required to coordinate with ODM staff to create User Acceptance Test cases and scripts that

comprehensively test all components of data acquisition, data integration and data analysis/reporting. (c) The Contractor must provide technical support of user acceptance testing, including test data and executing ETL

processes in the user acceptance testing environment. (d) The timely correction of UAT defects and reloading UAT databases, as needed, is required.(e) The Contractor may be required to reload/recreate analytic structures to support UAT.(f) The Contractor will be required to populate the UAT environment with sufficient data for UAT of pre-defined

and ad hoc reports(g) DELIVERABLES:

(i) User Acceptance Test Cases and Scripts(ii) User Acceptance Test Results(iii) Updated Design Documents, as needed(iv) Updated Code Drop Document

6. Project Closure(a) The Contractor will be required to migrate all project artifacts to production, using DAS BI Team standard

processes, including:(i) Providing production run books(ii) Train DAS staff to support all production processes(iii) Train ODM staff to use analytic structures and reports(iv) Provide user documentation

(b) The Contractor will be responsible for providing primary production support for 60 days and secondary production support for an additional 60 days. The Contractor is responsible to resolve all production issues within 3 business days during the primary production support period.

(c) During the secondary support period, the Contractor is required to designate on-call resources and respond within


2 hours (24/7/365 schedule) to requests (phone, text or email) from the DAS BI Team. (d) The Contractor must deliver all final project deliverables and project management documentations in an

electronic, editable format as specified by the DAS BI Team.(e) The Contractor must conduct a lessons learned session, providing the agenda and meeting minutes.(f) DELIVERABLES:

(i) All code and processes migrated to production(ii) All one time processes completed in production(iii) All recurring processes migrated and scheduled in production(iv) All on demand process migrated to production, including implementation of all access controls(v) Training Report and Training Materials(vi) Production Run Books(vii) User Documentation

5.2 Implementation Project Assumptions and Constraints

Assumptions The Contractor will have previous experience integrating data into an existing data warehouse.

The Contractor has knowledge of Medicaid data, including pharmacy data, fee for service claims and managed care.

The Contractor has technical resources that are skilled in using the DAS BI standard tools, including Oracle databases, Informatica PowerCenter, Cognos, SAS and Tableau.

The Contractor is familiar with and is experienced in managing Protected Health Information (PHI), including resources that have been trained on HIPAA privacy and security requirements.

The Contractor will implement the DAS BI standards for protected data at rest and in flight.

The Contractor will have key resources on site for project meetings and other client interactions that are benefited by face to face contact, such as requirements meetings, design demonstrations, user acceptance testing, user training and production turnover meetings.

DAS will provide hoteling cubicle space at 50 West Town Street, Columbus, Ohio 43215. The Contractor must specify the number of cubicles needed.

Constraints The Contractor must use the technology infrastructure and tools adopted by the DAS BI Team.

Travel expenses are responsibilities of the Contractor and will not be billed back to DAS.

5.3 Detailed Description of Implementation Deliverables Deliverables must be provided on the dates specified in the accepted project plan. Any changes to the delivery date must

have prior approval (in writing) by the Agency contract manager or designate. All deliverables must be submitted in a format approved by the Agency’s contract manager. All deliverables must meet the acceptance criteria established and a time period for review, testing and acceptance. If the deliverable cannot be provided within the scheduled time frame, the Contractor is required to contact the Agency

contract manager in writing with a reason for the delay and the proposed revised schedule which cannot exceed March 31, 2018. The request for a revised schedule must include the impact on related tasks and the overall project.


A request for a revised schedule must be reviewed and approved by the Agency contract manager before placed in effect. The Agency will complete a review of each submitted deliverable within 5 working days of the date of receipt. If a

deliverable is not accepted by the Agency, the Contractor must make corrections and resubmit the deliverable for review, which will be reviewed within 5 working days of the date of receipt.

A kickoff meeting will be held at a location and time selected by the Agency where the Contractor and its staff will be introduced to the Agency.

Deliverable Name Deliverable Description

Baselined Implementation Project Plan The project plan shall include a proposed project schedule, project budget, status reports template, and documentation on issues (log), risks, and assumptions template. The baselined detailed project schedule must be submitted within four weeks of project start.

Solutions Design Documents The Solutions Design Documents include updates to the current HHS BI/EDW a) Business Layer Data Model, b) Data Warehouse Data Model, c) Metadata Document, d) ETL Design Document and e) Reports Design Document. The Contractor must estimate delivery dates for each of these documents in the project schedule. It is highly recommended that the Contractor work collaboratively with DAS and ODM, providing preview drafts and walkthroughs of documents. All of the documents identified above must be completed and accepted by DAS to be payment eligible.

Solution Implementation Documents The Solution Implementation Documents include any needed changes to the previously submitted and approved a) Business Layer Data Model, b) Data Warehouse Data Model, c) Metadata Document, d) ETL Design Document, e) Reports Design Document and f) Connectivity Diagram. The Contractor is also required to submit a Code Drop Document, detailing all of the components that will be implemented, including one time processes, recurring processes and on-demand processes. It is highly recommended that the Contractor work collaboratively with DAS and ODM, providing preview drafts and walkthroughs of documents. All of the documents identified above must be completed and accepted by DAS to be payment eligible.

Systems and Integration Testing Documents The Contractor will provide detailed Systems Test Results and Integration Test Results, including Test Cases, Test Scripts, automated and manual test processes used, test results, identified defects and retesting results. Systems and Integration Testing documents may not be submitted with any High defects unresolved. DAS must agree to in writing the deferral of any Medium and Low defects prior to submission of the Systems and Integration Testing documents. This deliverable includes updates to the previously submitted a) Business Layer Data Model, b) Data Warehouse Data Model, c) Metadata Document, d) ETL Design Document, e) Reports Design Document and f) Code Drop Documents to reflect any changes to the systems design or solutions implementation. The Contractor must provide detailed and frequent status updates of Systems and Integration testing, but all of the documents identified above must be completed and accepted by DAS to be payment eligible.


User Acceptance Testing Documents The Contractor will provide detailed User Acceptance Test Results, including Test Cases, Test Scripts, automated and manual test processes used, test results, identified defects and retesting results. User Acceptance documents may not be submitted with any High defects unresolved. DAS must agree to in writing the deferral of any Medium and Low defects prior to submission of the User Acceptance Testing documents. This deliverable includes updates to the previously submitted a) Business Layer Data Model, b) Data Warehouse Data Model, c) Metadata Document, d) ETL Design Document, e) Reports Design Document and f) Code Drop Documents to reflect any changes to the systems design or solutions implementation. The Contractor must provide detailed and frequent status updates of user acceptance testing, but all of the documents identified above must be completed and accepted by DAS to be payment eligible.

Project Closure Documentation The Contractor will submit evidence that a) all code and processes have been migrated to production, b) all one time processes completed in production, c) all recurring processes migrated and scheduled in production and d) all on demand process migrated to production, including implementation of all access controls. The Contractor must also submit the final Training Report and Training Materials and Production Run Books. All of the documents identified above must be completed and accepted by DAS to be payment eligible.

Primary Production Support The Contractor will be responsible for providing primary production support for 60 calendar days. The Contractor is responsible to resolve all critical production issues within 3 business days during the primary production support period. The Contractor will provide a weekly operations report and detailed incidence reports within one business day of resolution of each incident.

Secondary Production Support The Contractor will be responsible for providing secondary production support for 60 calendar days. During the secondary support period, the Contractor is required to designate on-call resources and respond within 2 hours to requests (phone, text or email) from the DAS BI Team. The Contractor will provide a detailed incidence reports within one business day of resolution of each incident that required Contractor support.

Project or Management Activity / Responsibility Description Contractor Agency

Provide funding, documentation, feedback, availability, and approval for the success of the Statement of Work.

X

Provide appropriate access. X

DAS will have technical environments ready prior to the start of the project. X

DAS will make its project manager and other necessary personnel available to the Contractor’s project manager and team members to fully acquaint them with the DAS HHS

X


BI IT environment. A contact person will be named who will be DAS’s principal agent with respect to all technical issues involved in the project. DAS will provide the Contractor with telephone number and e-mail address for this contact person, and a backup to cover for the contact person in the event the contact person is absent from work.

DAS will provide access to the HHS BI Development, Systems Testing environments for the completion of the design and implementation work. DAS will manage the promotion of components to the User Acceptance Testing and Production environment.

X

Provide deliverables specified in the Statement of Work Solicitation. X

Promptly report all issues that may impact the project timeline in writing to DAS. X

Lead weekly project status meetings, provide weekly status reports to DAS and updated project schedules as appropriate. While required, Project Management artifacts are not eligible for payment. Costs related to Project or Management Activity/Responsibility must be included in the proposed deliverable.

X

Contractor must provide personnel to be on-site as needed. X

5.4 Performance Expectations

This section sets forth the performance specifications for the Service Level Agreements (SLA) to be established between the Contractor and State. The Contractor must take these performance expectorations into account when developing the estimates for the primary and secondary production support components of the Implementation Project. Most individual service levels are linked to “Fee at Risk” due to the State to incent Contractor performance.

The Service Levels contained herein are Service Levels this SOW Solicitation. Both the State and the Contractor recognize and agree that Service Levels and performance specifications may be added or adjusted by mutual agreement during the term of the Contract as business, organizational objectives and technological changes permit or require.

The Contractor agrees that 10% of the not to exceed fixed price for the SOW will be at risk (“Fee at Risk”). The Fee at Risk will be calculated as follows:

Total Not to Exceed Fixed Price (NTEFP) of the SOW x 10 % = Total Fee at Risk for the SOW

Furthermore, in order to apply the Fee at Risk, the following monthly calculation will be used:

Monthly Fee At Risk =Total Fee at Risk for the SOW

Term of the SOW in months

The Contractor will be assessed for each SLA failure and the “Performance Credit” shall not exceed the monthly Fee at Risk for that period. The Performance Credit is the amount due to the State for the failure of SLAs. For SLAs measured on a quarterly basis, the monthly fee at risk applies and is cumulative.


On a quarterly basis, there will be a “true-up” at which time the total amount of the Performance Credit will be calculated (the “Net Amount”), and such Net Amount may be off set against any fees owed by the State to the Contractor, unless the State requests a payment in the amount of the Performance Credit.

The Contractor will not be liable for any failed SLA caused by circumstances beyond its control, and that could not be avoided or mitigated through the exercise of prudence and ordinary care, provided that the Contractor promptly, notifies the State in writing and takes all steps necessary to minimize the effect of such circumstances and resumes its performance of the Services in accordance with the SLAs as soon as reasonably possible.

To further clarify, the Performance Credits available to the State will not constitute the State’s exclusive remedy to resolving issues related to the Contractor’s performance. In addition, if the Contractor fails multiple service levels during a reporting period or demonstrates a pattern of failing a specific service level throughout the SOW, then the Contractor may be required, at the State’s discretion, to implement a State-approved corrective action plan to address the failed performance.

SLAs will commence when the SOW is initiated.

Monthly Service Level Report. On a monthly basis, the Contractor must provide a written report (the “Monthly Service Level Report”) to the State which includes the following information:

Identification and description of each failed SLA caused by circumstances beyond the Contractor’s control and that could not be avoided or mitigated through the exercise of prudence and ordinary care during the applicable month;

the Contractor’s quantitative performance for each SLA;

the amount of any monthly performance credit for each SLA;

the year-to-date total performance credit balance for each SLA and all the SLAs;

upon State request, a “Root-Cause Analysis” and corrective action plan with respect to any SLA where the Individual SLA was failed during the preceding month; and

trend or statistical analysis with respect to each SLA as requested by the State.

The Monthly Service Level Report will be due no later than the tenth (10th) calendar day of the following month.

SLA Name Performance EvaluatedNon-Conformance Remedy

Frequency of Measurement

Delivery Date Service Level The Delivery Date Service Level will measure the percentage of SOW tasks, activities, deliverables, milestones and events assigned specific completion dates in the applicable SOW and/or SOW project plan that are achieved on time. The State and the Contractor will agree to a project plan at the commencement of the SOW and the Contractor will maintain the project plan as agreed to throughout the life of the SOW. The parties may agree to re-baseline the project plan throughout the life of the SOW. Due to the overlapping nature of tasks, activities, deliverables, milestones and events a measurement period of one calendar month will be established to serve as the basis for the measurement window. The Contractor will count all tasks, activities, deliverables, milestones and events to be completed during the measurement window and their corresponding delivery dates in the applicable SOW and/or SOW project plan. This service level will commence upon SOW initiation and will prevail until SOW completion.


Compliance with delivery date is

expected to be greater than 85%

This SLA is calculated as follows: “% Compliance with delivery dates” equals “(Total dates in period – Total dates missed)” divided by “Total dates in period”

Deliverable Acceptance Service Level

The Deliverable Acceptance Service Level will measure the State’s ability to accept Contractor deliverables based on submitted quality and in keeping with defined and approved content and criteria for Contractor deliverables in accordance with the terms of the Contract and the applicable SOW. The Contractor must provide deliverables to the State in keeping with agreed levels of completeness, content quality, content topic coverage and otherwise achieve the agreed purpose of the deliverable between the State and the Contractor in accordance with the Contract and the applicable SOW. Upon mutual agreement, the service level will be calculated / measured in the period due, not in the period submitted. Consideration will be given to deliverables submitted that span multiple measurement periods. The measurement period is a quarter of a year. The first quarterly measurement period will commence on the first day of the first full calendar month of the Contract, and successive quarterly measurement period will run continuously thereafter until the expiration of the applicable SOW.

Compliance with deliverable acceptance is

expected to be greater than 85%

.

This SLA is calculated as follows: “% Deliverable Acceptance” equals “# Deliverables accepted during period” divided by “# Deliverables submitted for review/acceptance by the State during the period”

Scheduled Reports Service Level The Scheduled Reports Service Level will measure the receipt of Reports within Project schedule or other established time frames.

This SLA is calculated as follows: “Scheduled Reporting Performance” equals “(Total Number of Reports Required – Total Reports Missed/Missing)” divided by “Total Number of Reports Required”

System Test Execution Exit The System Test Execution Exit Quality Rate will, prior to


Quality Rate UAT, be determined using the results of Contractor generated pre-test strategy, executed testing cases including functionality, performance, integration, interfaces, operational suitability and other test coverage items comprising a thorough Contractor executed system testing effort. Regression Testing must be performed as necessary. “System Test Execution Exit Quality Rate” means the inventory of all test cases performed in conjunction with Contractor system testing, or testing otherwise preceding the State’s User Acceptance Testing efforts, presentation of resultant test performance inclusive of identified errors or issues (by priority), impact areas and overall testing results to the State otherwise referred to as “Testing Results”.

This Service Level begins upon Contractor presentation of the aforementioned Testing Results to the State prior to the State conducting UAT. The initial service level shown for this SLA will be 90.0%, exclusive of Critical and High defects (which must be resolved prior to presentation to the State) and will be validated during an initial measurement period. The initial and subsequent measurement periods will be as mutually agreed by the Parties. Following the initial measurement period, and as a result of any production use the Service Level will be adjusted to 95%.

Compliance with the System Test ExecutionExit Quality Rate is expected to be greater

than or equal to 90% prior to UAT and greater than or equal to 95% in production

This SLA is calculated as follows: “System Test Quality/Exit Rate” equals “Total Test Cases Passing Contractor System Test Efforts” divided by “Total Executed during System Testing Effort”

Mean Time to Repair/Resolve Critical Service Level

The Mean Time to Repair/Resolve Critical Service Level will be calculated by determining time (stated in hours and minutes) representing the statistical mean for all in-scope Critical Defect service requests in the Contract Month. “Time to Repair” is measured from time a Defect is received by the Contractor to point in time when the Defect is resolved by the Contractor and the Contractor submits the repair to the State for confirmation of resolution. “Critical Defect Service Request” affects critical functionality or critical data. No work-around exists.

* In lieu of any specifically stated SLA determined by the project sponsor, the default requirement shall apply.

Mean Time to Repair/Resolve pre-implementation Critical Defects is expected to be less than or equal to 24


hours*

Mean Time to Repair/Resolve post-implementation Critical Defects is expected to be less than or equal to 24

hours

This SLA is calculated as follows: “Mean Time to Repair/Resolve (Critical Defects)”” equals “Total elapsed time it takes to repair Critical Defect Service Requests” divided by “Total Critical Defect Service Requests”

Mean Time to Repair/Resolve High Service Level

The Mean Time to Repair/Resolve High Service Level will be calculated by determining time (stated in hours and minutes) representing the statistical mean for all in-scope High Defect service requests in the Contract Month. “Time to Repair” is measured from time a Defect is received by the Contractor to point in time when the Defect is resolved by the Contractor and the Contractor submits the repair to the State for confirmation of resolution. “High Defect Service Request” affects critical functionality, but there is a temporary work-around however it is difficult to implement.

Mean Time to Repair/Resolve pre-implementation High Defects is expected to be less than or equal to 72 hours

Mean Time to Repair/Resolve post-implementation High Defects is expected to be less than or equal to 72 hours

This SLA is calculated as follows: “Mean Time to Repair/Resolve (High Defects)”” equals “Total elapsed time it takes to repair High Defect Service Requests” divided by “Total High Defect Service Requests”

Mean Time to Repair Medium Service Level

The Mean Time to Repair Medium Service Level will be calculated by determining time (stated in hours and minutes) representing the statistical mean for all in-scope Medium Defect service requests in the Contract Month. “Time to Repair” is measured from time a Defect is received by the Contractor to point in time when the Defect is resolved by the Contractor and the Contractor submits the repair to the State for confirmation of resolution. “Medium Defect Service Request” affects minor functionality or non-critical data. There is an easy, temporary work-around.

Mean Time to Repair/Resolve pre-implementation Medium Defects is expected to be less than or equal to 7

calendar days

Mean Time to Repair/Resolve post-implementation Medium Defects is expected to be less than or equal to 7

calendar days

This SLA is calculated as follows: “Mean Time to Repair/Resolve (Medium Defects)”” equals “Total elapsed


time it takes to repair medium Defect Service Requests” divided by “Total Medium Defect Service Requests”

5.5 Restrictions on Data Location and Work

The State prefers the activities for this project be performed on-site, but will consider some activities being performed off-site. The Contractor must provide in their proposal an estimate of on-site versus off-site work by resource. The Contractor must provide technologies (e.g., conference call numbers, web meeting facility, etc.) needed to support off-site work. The costs of these technologies will not be reimbursed separately and must be included in the Contractor’s fixed price.

The Contractor may determine there is a need to be on-site at the PBM Contractor location. The Contractor is responsible for coordination with the PBM Contractor to arrange these site visits. The travel costs for these site visits will not be reimbursed separately and must be included in the Contractor’s fixed price.

The Contractor must perform all Work specified in the SOW Solicitation and keep all State data within the United States, and the State may reject any SOW Response that proposes to do any work or make State data available outside the United States.

5.6 Resource Requirements

DAS will provide workspace convenient to the DAS and ODM work location. The Contractor must provide a detailed estimate of workspace requirements no later than 2 weeks prior to the project kick-off.

DAS expects the Contractor will provide all of the necessary personnel and equipment to successfully complete the work specified in this Statement of Work Solicitation.

DAS will maintain HHS BI technical environments prior to the project start date and thereafter.

Contractor is required to work with DAS, ODM and PBM Contractor staff. DAS and ODM normal working hours are 8:00am to 5:00pm with a one-hour lunch period for a total of eight working hours per day. Contractor may have to work under unusual working conditions which may include operation of a computer terminal for long periods of time, working in excess of eight hours per day and working on Saturdays and/or Sundays.

Contractor resources are required to complete DAS/ODM designated Security & Privacy Awareness training.

Contractor must provide all resources with computers to access the DAS network, designated SharePoint sites, DAS standard technical tools and email. Contractor resources are required to secure computers (using Contractor supplied cable locks) in adherence with DAS policies and use only State of Ohio emails for all project related communications.

Contractor will be provided access to copiers and network printers, but is responsible for all other office supplies and incidentals.

Section 6: SOW Response Submission Requirements

6.1 Response Format, Content Requirements

An identifiable tab sheet must precede each section of a Proposal, and each Proposal must follow the format outlined below. All pages, except pre-printed technical inserts, must be sequentially numbered.

Each Proposal must contain the following:

Cover Letter


Pre-Qualified Contractor Qualifications Summary Subcontractors Documentation Assumptions Payment Address Staffing plan, personnel resumes, time commitment, organizational chart Contingency Plan Project Plan Project Schedule (WBS using MS Project or compatible) Estimated Project Plan for the Optional Implementation Project Staffing plan, time commitment, organizational chart for the Optional Implementation Project Rate Card Fee Structure

1. Cover Letter:

a) Must be in the form of a standard business letter;

b) Must be signed by an individual authorized to legally bind the Contractor;

c) Must include a statement regarding the Contractor’s legal structure (e.g. an Ohio corporation), Federal tax identification number, and principal place of business; please list any Ohio locations or branches;

d) Must include a list of the people who prepared the Proposal, including their titles; and

e) Must include the name, address, e-mail, phone number, and fax number of a contact person who has the authority to answer questions regarding the Proposal.

2. Pre-Qualified Contractor Qualifications Summary:

a) Must include an executive summary of the services the Contractor proposes to provide and three representative references of previously completed projects that demonstrate successful completion of requirements analysis and implementation planning of business intelligence data integration, analytics and reporting with similar organizations (e.g., description of similar projects documenting functional and technical requirements and implementation planning related to pharmacy program management, healthcare business intelligence/data warehousing projects, experience integrating external data sources within an existing EDW, implementation of data analytics and reporting and business intelligence technology application development integration with Oracle, Informatica, Cognos, SAS and Tableau);

b) Must describe the Contractor’s experience, capability, and capacity to complete the requirements analysis and implementation planning services required. Provide specific detailed information demonstrating experience similar in nature to the type of work described in this SOW for each of the resources identified in Section 6.2.

3. Subcontractor Documentation:

a) For each proposed Subcontractor, the Contractor must attach a letter from the Subcontractor, signed by someone authorized to legally bind the Subcontractor, with the following included in the letter:

1) The Subcontractor’s legal status, federal tax identification number, D-U-N-S number if applicable, and principal place of business address;

2) The name, phone number, fax number, email address, and mailing address of a person who is authorized to legally bind

3) the Subcontractor to contractual obligations;

4) Must include a brief executive summary of the services the Subcontractor proposes to provide and three representative references of previously completed projects that demonstrate successful completion of requirements analysis and implementation planning of business intelligence data integration, analytics and reporting with similar organizations (e.g., description of similar projects documenting functional and technical requirements related to pharmacy program management, healthcare business intelligence/data warehousing projects, experience integrating external data sources within an existing EDW, implementation of data analytics and reporting and business intelligence technology application


development integration with Oracle, Informatica, Cognos, SAS and Tableau);

5) Must describe the Subcontractor’s experience, capability, and capacity to complete the requirements analysis and implementation planning services required. Provide specific detailed information demonstrating experience similar in nature to the type of work described in this SOW from each of the resources identified in Section 6.2;

6) A commitment to do the work if the Subcontractor is selected; and

7) A statement that the Subcontractor has read and understood the RFP and will comply with the requirements of the RFP.

4. Assumptions: The Contractor must list all assumptions the Contractor made in preparing the Proposal. If any assumption is unacceptable to the State, the State may at its sole discretion request that the Contractor remove the assumption or choose to reject the Proposal. No assumptions may be included regarding the outcomes of negotiation, terms and conditions, or requirements. Assumptions should be provided as part of the Contractor response as a stand-alone response section that is inclusive of all assumptions with reference(s) to the section(s) of the SOW that the assumption is applicable to. The Contractor should not include assumptions elsewhere in their response.

5. Payment Address: The Contractor must give the address to which the State should send payments under the Contract.

6.2 Staffing plan, personnel resumes, time commitment, organizational chart

Identify Contractor and sub-contractor staff and time commitment. Identify hourly rates for personnel, as applicable.

Include Contractor and sub-contractor resumes for each resource identified and organizational chart for entire team.

Staffing plan shows individual skills in project management, business analysis and implementation planning of integrating pharmacy data, healthcare business intelligence/data warehousing projects, data integration, data analytics and familiarity with Oracle, Informatica, Cognos, SAS and Tableau. Contractor must provide details of what knowledge, skill and abilities each resource will be contributing to this project and not rely on the evaluation of resumes.

Contractor Name Role Contractor or Sub-contractor?

No. Hours Hourly Rate

6.3 Contingency Plan

Identify and provide a Contingency Plan should the Contractor and Sub-Contractor staff fail to meet the Project Schedule, Project Milestones or fail to complete the deliverables according to schedule. Include alternative strategies to be used to ensure project success if specified risk events occur.

6.4 Project Plan

Identify and describe the plan to produce effective documents and complete the deliverable requirements. Describe the primary tasks, how long each task will take, and when each task will be completed in order to meet the final deadline.


6.5 Project Schedule (WBS using MS Project or compatible)

Describe the Project Schedule including planning, defining goals, including milestones, and time for writing, editing and revising. Using MS Project or compatible, create a deliverable-oriented grouping of project elements that organizes and defines the total work scope of the project with each descending level representing an increasingly detailed definition of the project work.

6.6 Estimated Project Plan for the Optional Implementation Project

Identify and describe the plan to complete the Implementation Project as detailed in Section 5: Optional Scope of Work. Describe the primary tasks, how long each task will take, and the resource allocation (using the Resource Categories on the Rate Card) needed to complete the all components of the implementation. Costs associated with this project plan are not to be submitted in the Contractor’s response.

6.7 Staffing plan, time commitment, organizational chart for the Optional Implementation Project

Identify Contractor and sub-contractor staff skill set(s)and time commitment to complete the Implementation Project as detailed in Section 5: Optional Scope of Work. Identify hourly rates for personnel, as applicable.

Include organizational chart for entire team.

Staffing plan shows individual skills in project management, business analysis and implementation planning of integrating pharmacy data, healthcare business intelligence/data warehousing projects, data integration, data analytics and familiarity with Oracle, Informatica, Cognos, SAS and Tableau. Contractor must provide details of what knowledge, skill and abilities resources will need to contribute to this project to execute the proposed Optional Implementation Project. Costs associated with this staffing plan are not to be submitted in the Contractor’s response.

6.8 Rate Card

Describe submission and format requirements for Pre-Qualified Contractors to submit a Rate Card, as applicable. The primary purpose of obtaining this Rate Card information is to establish baseline hourly rates in the event that change orders are necessary. The DBITS contract is not intended to be used for hourly based time and materials work. (NOTE – Section 6.2 collects rate information for named resources).

Pre-Qualified Contractors must highlight staff categories for resources that would be required to execute the proposed Implementation Project as detailed in Section 5: Optional Scope of Work.

Pre-Qualified Contractors must submit a Rate Card that includes hourly rates for all services the Contractor offers, including but not limited to those listed in Section 6.2. Enter the Rate Card information in this section.

6.9 Fee Structure including Estimated Work Effort for each Task/Deliverable

The Contract award will be for a not to exceed fixed price.

Payment will be scheduled upon approval & acceptance of milestones and deliverable described below. Payment of 100% of the total not-to-exceed fixed price of all deliverables will be paid upon acceptance of ALL the

following deliverables:o Baselined Project Plan o Business Requirementso Implementation Plan

Deliverable NameTotal Estimated Work Effort (Hours)

Not-to-Exceed Fixed Price for Deliverable


Project Plan

Business Requirements

Implementation Plan

TOTAL COST FOR PROJECT $

7: SOW Evaluation Criteria

Mandatory Requirements; Accept/Reject

Pre-qualified Contractor or Subcontractor cover letter(s) included in Section 6.1 Pre-qualified Contractor or Subcontractor(s) submitted properly formatted proposal by submission deadline

Scored Criteria WeightDoes not

meet Meet Exceeds

7.1 Contractor or Subcontractor Summary show(s) company experience with successful performance of requirements analysis of state Medicaid or healthcare payer business intelligence/enterprise data warehouse projects.

6 0 5 7

7.2 Contractor or Subcontractor Summary show(s) company experience with successful performance of requirements analysis of pharmacy data related business intelligence/enterprise data warehouse projects.

6 0 5 7

7.3 Contractor or Subcontractor Summary show(s) company experience with successful performance of implementation planning and/or implementation of state Medicaid or healthcare payer business intelligence/enterprise data warehouse projects.

6 0 5 7

7.4 Contractor or Subcontractor Summary show(s) company experience with successful performance of implementation planning and/or implementation of pharmacy data related business intelligence/enterprise data warehouse projects.

5 0 5 7

7.5 Contractor or Subcontractor Summary show(s) company experience with successful implementation of integrating data from an external source into an existing enterprise data warehouse, including:

Designing and implementing changes to data models Designing and implementing extract, transformation and

loading processes Designing implementing secure data transfers

3 0 5 7

7.6 Contractor or Subcontractor Summary show(s) company experience in business intelligence/enterprise data warehouse applications utilizing:

Oracle databases Informatica PowerCenter SAS Cognos Tableau

3 0 5 7

7.7 Contractor or Subcontractor Summary must describe how they meet 5 0 5 7


the Business Analysis and Implementation Planning of Business Intelligence/Enterprise Data Warehouse solutions skills through described implemented examples of work performed, including detailing the processes used and the deliverables created. 7.8 Contractor must demonstrate how they have collaborated with another organization to successfully implement a data integration project.

2 0 5 7

7.9 Contractor must demonstrate understanding of the requirements detailed in the SOW and the ability to successfully complete and implement them, including detailed description of the processes, resources and timelines.

4 0 5 7

7.10 Contractor or Subcontractor Summary show(s) demonstrates a staffing plan that is capable of completing a high quality requirements analysis and implementation planning within the proposed project timeline.

5 0 5 7

7.11 Pre-qualified Contractor(s) staffing plan shows designated project manager has 5 years project management experience with similar projects.

4 0 5 7

7.12 Pre-qualified Contractor(s) staffing plan shows at least one resource with 5 years of requirements analysis experience on healthcare payer projects.

4 0 5 7

7.13 Pre-qualified Contractor(s) staffing plan shows at least one resource with 5 years of requirements analysis experience on state Medicaid program projects.

4 0 5 7

7.14 Pre-qualified Contractor(s) staffing plan shows requirements analysis experience on healthcare payer business intelligence/enterprise data warehouse projects.

4 0 5 7

7.15 Pre-qualified Contractor(s) staffing plan shows requirements analysis experience on pharmacy benefits management projects. 4 0 5 7

7.16 Pre-qualified Contractor(s) staffing plan shows requirements analysis experience on pharmacy business intelligence/enterprise data warehouse projects.

4 0 5 7

7.17 Pre-qualified Contractor(s) staffing plan shows requirements analysis experience on Medicaid pharmacy business intelligence/enterprise data warehouse projects.

4 0 5 7

7.18 Pre-qualified Contractor(s) staffing plan shows resources with pharmacy industry specific professional credentials or certifications. 3 0 5 7

7.19 Pre-qualified Contractor(s) staffing plan shows implementation planning and/or implementation experience on healthcare payer business intelligence/enterprise data warehouse projects.

4 0 5 7

7.20 Pre-qualified Contractor(s) staffing plan shows implementation planning and/or implementation experience on pharmacy business intelligence/enterprise data warehouse projects.

4 0 5 7

7.21 Pre-qualified Contractor(s) Estimated Project Plan for the Optional Implementation Project demonstrates an understanding and the capability to successfully execute the Implementation Project.

5 0 5 7

7.22 Pre-qualified Contractor(s) Rate Card demonstrates resources with skill sets that could execute the proposed Implementation Project. 5 0 5 7

7.23 Pre-qualified Contractor(s) contingency plan. 2 0 5 7


7.24 Contractor must demonstrate ability to complete the project in the available timeline based on the proposed project plan. 4 0 5 7

Price Performance Formula. The evaluation team will rate the Proposals that meet the Mandatory Requirements based on the following criteria and respective weights.

Criteria Percentage

Technical Proposal 70%

Cost Summary - Proposal 15%

Cost Summary - Rate Card 15%

To ensure the scoring ratio is maintained, the State will use the following formulas to adjust the points awarded to each offeror.

The offeror with the highest point total for the Technical Proposal will receive 700 points. The remaining offerors will receive a percentage of the maximum points available based upon the following formula:

Technical Proposal Points = (Offeror’s Technical Proposal Points/Highest Number of Technical Proposal Points Obtained) x 700

The offeror with the lowest proposed total cost for evaluation purposes will receive 150 points. The remaining offerors will receive a percentage of the maximum cost points available based upon the following formula:

Cost Summary Proposal Points = (Lowest Total Cost for Evaluation Purposes/Offeror’s Total Cost for Evaluation Purposes) x 150

The offeror with the lowest proposed total rate card for evaluation purposes will receive 150 points. The remaining offerors will receive a percentage of the maximum rate card points available based upon the following formula:

Cost Summary Rate Card Points = (Lowest Total Rate Card for Evaluation Purposes/Offeror’s Total Rate Card for Evaluation Purposes) x 150

Total Points Score: The total points score is calculated using the following formula:

Total Points = Technical Proposal Points + Cost Summary Proposal Points + Cost Summary Rate Card Points

Section 8: SOW Solicitation Calendar of Events

Firm Dates

SOW Solicitation Released to Pre-Qualified Contractors 06/07/2017


Inquiry Period Begins 06/07/2017

Inquiry Period Ends 06/14/2017 at 1:00pm

Proposal Response Due Date 06/21/2017 at 4:00pm

Anticipated Dates

Estimated Date for Selection of Awarded Contractor

Estimated Commencement Date of Work

06/28/2017

07/05/2017

All times listed are Eastern Standard Time (EST).

Section 9: Inquiry Process

Pre-Qualified Contractors may make inquiries regarding this SOW Solicitation anytime during the inquiry period listed in the Calendar of Events. To make an inquiry, Pre-Qualified Contractors must use the following process:

Access the State’s Procurement Website at http://procure.ohio.gov/;

From the Quick Links bar on the right, select “Bid Opportunities Search”;

Enter the DBITS Solicitation ID number found on the first page of this SOW Solicitation;

Click the “Search” button;

In the Other section, click the “Submit Inquiry” button;

On the document inquiry page, complete the required “Personal Information” section by providing:

o First and last name of the Pre-Qualified Contractor’s representative who is responsible for the inquiry,

o Name of the Pre-Qualified Contractor,

o Representative’s business phone number, and

o Representative’s email address;

Type the inquiry in the space provided including:

o A reference to the relevant part of this SOW Solicitation,

o The heading for the provision under question, and

o The page number of the SOW Solicitation where the provision can be found; and

Type the Security Number seen on the right into the Confirmation Number; and

Click the “Submit” button.

A Pre-Qualified Contractor submitting an inquiry will receive an acknowledgement that the State has received the inquiry as well as an email acknowledging receipt. The Pre-Qualified Contractor will not receive a personalized response to the question nor notification when the State has answered the question.

Pre-Qualified Contractors may view inquiries and responses on the State’s Procurement Website by using the “Find It Fast” feature described above and by clicking the “View Q & A” button on the document information page.

The State usually responds to all inquiries within three business days of receipt, excluding weekends and State holidays. But the State will not respond to any inquiries received after 8:00 a.m. on the inquiry end date.

The State does not consider questions asked during the inquiry period through the inquiry process as exceptions to the terms and conditions of this RFP.


http://procure.ohio.gov/

Section 10: Submission Instructions & Location

Each Pre-Qualified Contractor must submit 6 complete, sealed and signed copies of its Proposal Response and each submission must be clearly marked “CONFIDENTIAL – DAS SOW DBITS SOLICITATION ID NO. DBDAS-17-06-003” on the outside of its package along with Pre-Qualified Contractor’s name. A single electronic copy of the complete Proposal Response must also be submitted with the printed Proposal Responses. Electronic submissions should be on a CD, DVD or USB memory stick.

Each proposal must be organized in the same format as described in Section 6. Any material deviation from the format outlined in Section 6 may result in a rejection of the non-conforming proposal. Each proposal must contain an identifiable tab sheet preceding each section of the proposal. Proposal Response should be good for a minimum of 60 days.

The State will not be liable for any costs incurred by any Pre-Qualified Contractor in responding to this SOW Solicitation, even if the State does not award a contract through this process. The State may decide not to award a contract at the State’s discretion. The State may reject late submissions regardless of the cause for the delay. The State may also reject any submissions that it believes is not in its interest to accept and may decide not to do business with any of the Pre-Qualified Contractors responding to this SOW Solicitation.

Proposal Responses MUST be submitted to the State Agency’s Procurement Representative:

Department of Administrative ServicesAttention: Venu EdupugantiLazarus Building (reception area)50 West Town StreetColumbus, OH 43215

Deliveries will be accepted Monday through Friday 8:00AM and 4:00PM excluding holidays.

Proprietary information

All Proposal Responses and other material submitted will become the property of the State and may be returned only at the State's option. Proprietary information should not be included in a Proposal Response or supporting materials because the State will have the right to use any materials or ideas submitted in any quotation without compensation to the Pre-Qualified Contractor. Additionally, all Proposal Response submissions will be open to the public after the contract has been awarded.

The State may reject any Proposal if the Pre-Qualified Contractor takes exception to the terms and conditions of the Contract.

Waiver of Defects

The State has the right to waive any defects in any quotation or in the submission process followed by a Pre-Qualified Contractor. But the State will only do so if it believes that is in the State's interest and will not cause any material unfairness to other Pre-Qualified Contractors.

Rejection of Submissions

The State may reject any submissions that is not in the required format, does not address all the requirements of this SOW Solicitation, or that the State believes is excessive in price or otherwise not in its interest to consider or to accept. The State will reject any responses from companies not pre-qualified in the Technology Category associated with this SOW Solicitation. In addition, the State may cancel this SOW Solicitation, reject all the submissions, and seek to do the work through a new SOW Solicitation or other means.

Section 11: Limitation of Liability

Identification of Limitation of Liability applicable to the specific SOW Solicitation. Unless otherwise stated in this section of the SOW Solicitation, the Limitation of Liability will be as described in Attachment Four, Part Four of the Contract General Terms and Conditions.


SOW Solicitation Attachments

Attachment Number Attachment Name/Title

SUPPLEMENT 1 Security Supplement

SUPPLEMENT 2 Ohio HHS Business Intelligence Standard Requirements Template

SUPPLEMENT 3 Change Healthcare DSS/Business Intelligence Requirements and Responses

SUPPLEMENT 4 Change Healthcare Technical Infrastructure

SUPPLEMENT 5 Ohio HHS Business Intelligence & Enterprise Data Warehouse - Conceptual Mode (Pharmacy Example)
