statewide outcomes statewide outcomes 10/06/15 csn provider portal data entry

Statewide Statewide OutcomesOutcomes

10/06/15CSN Provider Portal Data Entry

AgendaAgenda

• Welcome & Introductions• Housekeeping ~ Logging into CSN• Why – Why - Why• Outcomes Data Entry• Next Steps• Parting Thoughts/Comments

Welcome & IntroductionsWelcome & Introductions

~ Housekeeping ~~ Housekeeping ~

Logging into CSNLogging into CSN

Provider Portal Provider Portal

• https://providerportaldev.iacsn.org

Creating a New AccountCreating a New Account

RegisterRegister

Your request will be sent

to an administrator for approval.

Why 5 Star Quality?Why 5 Star Quality?

Why Track Outcomes?Why Track Outcomes?

Why Now?Why Now?

WHY – WHY – WHY???WHY – WHY – WHY???

Casting the Vision ~ Full CitizenshipCasting the Vision ~ Full Citizenship

Integration FrameworksIntegration Frameworks

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Four & five star quality only exist when we as the

disability community become invisible

supports.

barriers

opportunities

Wellness Dimensions (SAMHSA)Wellness Dimensions (SAMHSA)

Disability Agency – Led RolesDisability Agency – Led Roles

Roles are centered around the individual’s disability.

Community – Led RolesCommunity – Led Roles

Roles are centered around the individual’s values.

The Baldrige Model of Performance The Baldrige Model of Performance ExcellenceExcellence

Person Served/

Stakeholder & Market Focus

Strategic Planning

Human Resource

Focus

Leadership

Process Management

Strategic Performance

Results

Process Performance

Results

Core Values

Information & AnalysisOperational

(Below the Line)

Strategic(Above

the Line)

Adapted from BiE IN Baldrige Model

Outcome Data EntryOutcome Data Entry

Client ListingClient Listing

Client Outcomes OverviewClient Outcomes Overview

ROI Outcome: Community InclusionROI Outcome: Community Inclusion

Community Inclusion Criteria (1)Community Inclusion Criteria (1)

• Community Activity Types – Spiritual (i.e. church)– Civic (i.e. local politics & volunteerism)– Cultural (i.e. community events, clubs, classes)

• Community-Based – Is the activity community-based and not sponsored by

a provider agency?– Is the activity person-directed?– Is the activity integrated?

• Measurement (captured annually in June)– Community Related Activity (3 times in the same

activity type/year)– Exempt May/June Enrollment

Community Inclusion Criteria (2)Community Inclusion Criteria (2)

• Community Inclusion Activity Types– Spiritual (i.e. church)– Civic (i.e. local politics & volunteerism)– Cultural (i.e. community events, clubs, classes)

• Checklist Sample – Is the activity

Community Integration Data EntryCommunity Integration Data Entry

ROI Outcome: Community LivingROI Outcome: Community Living

Community Living Criteria (1)Community Living Criteria (1)

• Safe– Has safety equipment (i.e. smoke detectors)– No evidence of illegal activity (i.e. selling/using

drugs)– Individual knows what to do in case of an

emergency (or has 24-hour support/equivalent)– Free of health risks & Free of neglect & abuse (i.e.

emotional, physical, verbal)

• Affordable– No more than 40% of the individual’s income is

spent on total housing needs– >40%, then clarifying questions– ICFs & RCFs are exempt


• Accessible– Allows for freedom of movement (i.e. no narrow

doorways)– Supports communication (i.e. TDD)– Supports community involvement (i.e. able to reach job

& community without use of paratransit/cabs if not supported by level of support)

• Acceptable– Individual (not guardian) chooses where to live & with

whom, if the individual has a guardian, should have input to the greatest extent possible

– Past choices may limit choices, but should be acceptable at the point in time when choices are presented


• Measurement (change-based)– Meets Criteria (safe, affordable, accessible,

acceptable)– Doesn’t Meet Criteria (not safe, affordable,

accessible, or acceptable)– Unstable Housing (individual moves frequently,

document is exempt & is considered not meeting criteria)

– Homeless (nights spent on the street or in a homeless shelter)


• Checklist Sample


• Checklist Sample (cont.)

Community Living Data EntryCommunity Living Data Entry

Current CSN information brought in if available!

ROI Outcome: Community EmploymentROI Outcome: Community Employment

Community Employment Criteria (1)Community Employment Criteria (1)

• Employable– Level of Support Grid translates need into services– 18 – 64 with a level of support <5

• Not in Labor Force – 18 – 64 with a level of support 5 or 6– Involved in a recognized training program (i.e.

secondary school, post-secondary, Project SEARCH)– Individuals accessing Service Coordination for only

general assistance– Individuals 65+ not choosing to work

• Unemployed– Not engaged in employment


• Reporting Week– 4 specific weeks are identified – Actual hourly wage & hours are reported

• Measurement (captured quarterly)– Not in Labor Force– Employed 5+ hours per week & earning at least

minimum wage– Employed Doesn’t Meet Criteria (works <5

hours/week or doesn’t earn minimum wage)– Unemployed

FY16 Reporting WeeksFY16 Reporting Weeks

• Q1 (7/1/15 -9/30/15) – Week of 8/2/15

• Q2 (10/01/15-12/31/15)– Week of 10/18/15

• Q3 (1/1/16-3/31/16) – Week of 1/24/16

• Q4 (4/1/16-6/30/16) – Week of 4/24/16

Community Employment Data EntryCommunity Employment Data Entry

Current CSN information brought in if available!

ROI Outcome: Somatic CareROI Outcome: Somatic Care

Somatic Care CriteriaSomatic Care Criteria

• Types– Annual Physical – Somatic Care (visit to primary care physician or a

walk-in clinic or ongoing appointments with physical health care physicians)

• Measurement (captured annually in June)– Physical– Somatic Care– Exempt (May/June Enrollment)


Somatic Care Data EntrySomatic Care Data Entry

Administrative Outcome: Staff StabilityAdministrative Outcome: Staff Stability

• Purpose – – establish adult clients per region – Develop a standardized method to implement

pay for performance (P4P) incentives.

• Staff Turnover Measure– Direct Support Staff turnover – Number of Clients Served (regardless of funder)

Administrative Outcome – Administrative Outcome – Staff Stability Data EntryStaff Stability Data Entry

ROI Outcomes: Putting it All TogetherROI Outcomes: Putting it All Together

• Participant Outcomes– Annual – (date occurred – 6/30)

• Somatic Care• Community Integration

– Quarterly – (Sunday – Saturday)• Employment

– Ongoing/Changed-Based (date started – date ended)

• Community Living

• Administrative Outcomes– People in Ongoing Services by Region– Direct Support Staff Turnover

Next StepsNext Steps

Next StepsNext Steps

• Provider Training (Last Week in October)– Independence– Coralville– Des Moines– Storm Lake

• Develop CSN User Manual• Fix “Bugs”• Enter FY16 Q2 Data• Extract Data from CSN to Review/Verify

Parting Parting Thoughts/Comments?Thoughts/Comments?

statewide outcomes statewide outcomes 10/06/15 csn provider portal data entry

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