INFORMATION PACK

THE ASSOCIATION OF YOUTH

TRAVEL ACCOMMODATION

WWW.STAYWYSE.ORG

SPONSORSSTAY WYSE would like to thank the following sponsors

www.generatorhostels.com

www.hihostels.com

www.statravel.com

www.hiphophostels.com

www.umihotels.co.uk

www.mundojoven.comwww.ish.org.uk

www.hostelworld.com

INFORMATION PACK

MEMBERSHIPBENEFITS

! A global network of trading partners across the youth and student travel industry e.g hostels, booking agents, tour operators.

! Access to accurate and reliable industry intelligence

! High profile representation of the STAY WYSE community at travel industry events worldwide

! Lobbying of tourism boards and governments to develop opportunities for youth travel accommodation in countries around the world.

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MEET THE BOARD

Chairperson Mr Ulises

OrtegaMundo Joven

Mexico

Board Members

Carmel DunneHostelworldIreland

Mikael HanssonHostelling InternationalUnited Kingdom

David ChapmanInternational Students HouseUnited Kingdom

Steve LowyUmi HotelsUnited Kingdom

John Dickson Hostelling International United Kingdom

ABOUT STAY WYSE

STAY (Safe Travel Accommodation for Youth) WYSE Association was established in 2006 by the world’s leading youth travel accommodation providers to represent the entire global Youth Travel Accommodation sector.

STAY WYSE is the only not-for-profit industry association bringing together the diverse segments of this significant $6 billion per year industry. We work to provide much needed support and representation for one of the youth travel industry’s fastest growing niche markets.

The Association's mission is to provide safe, affordable and clean accommodation within a communal atmosphere that encourages youth mobility and cultural understanding.

WHY JOIN?

STAY WYSE offers its members the following benefits and services:

! A global network of trading partners across the youth and student travel industry.

! Access to accurate and reliable industry intelligence and market research.

! High profile representation of the STAY WYSE community at travel industry events worldwide.

! Networking opportunities at annual industry events such as the World Youth &!Student Travel Conference.

! Best practice guidelines and sharing of leading industry practices.! Lobbying of tourism boards and government officials industry to raise

recognition and develop opportunities for this sector in countries around the world.

! Professional development seminars that support member’s ability to learn from each other and operate to high professional standards.

! Raising the global profile of member organisations with a listing in the annual WYSE Travel Confederation Member Directory and on the STAY WYSE website and in the YTI Magazine (sent to 36,000 tourism organisations and universities around the world).

! Use of the STAY WYSE logo, a trusted global brand.! Annual membership of the World Youth, Student and Educational

(WYSE) Travel Confederation which provides direct!access to a global community of 550+ member organisations providing! travel experiences to 10 million youth and students.

"STAY WYSE creates a much needed platform for hostels to connect with each

other, develop the hostel product and represent the hostel sector in the travel

trade. We at Generator Hostels are excited about these opportunities and

confident that STAY WYSE will help to make all youth travel companies even

safer, better informed and well connected". Eric van Dijk, Managing Director, Generator Hostels, Germany

O

O

INFORMATION PACK

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WORLD YOUTH STUDENT & EDUCATIONAL TRAVEL CONFEDERATION

STAY WYSE is a Sector Association of the World Youth Student & Educational (WYSE) Travel Confederation. The Confederation was founded in 2006 with the merger of the Federation of International Youth Travel Organisations (FIYTO) and the International Student Travel Confederation (ISTC).

The Confederation's mission is "to increase international understanding through the promotion of travel and educational opportunities for students and youth".

Members of the Confederation work through specialist sector associations such as STAY WYSE to provide a range of valuable services and products for young travellers around the globe including Student Identity Cards, Language Travel Experiences, Work Exchange and Au Pair Experiences, Student Flights, Youth Accommodation and Travel Insurance.

In addition to assisting with the provision of these services and products, the Confederation is committed to understanding the ever changing characteristics, motivations, and needs of young travellers. The Confederation gathers, analyses and shares important research data and market intelligence with its members, academics, corporate and government decision-makers, and the general travelling public.

Accommodation providers with less than 100 beds have their membership of the WYSE Travel Confederation subsidised. All accommodation providers with more than 100 beds are required to become members of the WYSE Travel Confederation.

TYPES OF MEMBERSHIP

There are two types of voting Members and two types of non-voting Members according to type of organisation. Voting members are! entitled to vote at the Annual General Meeting (AGM) and help set the strategic direction for the STAY WYSE Association. This is typically held every September during the World Youth and Student Travel Conference (WYSTC).

VOTING

• Type 1: Accommodation Providers

Any specialist organisation that is primarily an owner or operator of facilities for youth and student accommodation services.

• Type 2: Service Providers

Any specialist organisation that has a proven involvement in youth and student accommodation services e.g. booking agent etc

NON-VOTING

• Type 1: Affiliate Members Any organisations that is not a specialist in youth and student travel services but!supplies goods or services to the youth travel accommodation industry e.g. insurance, cleaning, catering services, etc.

• Type 2: Official Organisation

Official tourism organisations such as tourism authorities, governments and non-government organisations.

All STAY WYSE members are required to abide by the Constitution and regulations for the Association.

NEWSLETTERMARCH 2011

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LAUNCHING THE HOSTEL REVENUE

MANAGEMENT TOOL

The hostel sector has always been regarded as inferior to the hotel sector in

terms of professionalism. STAY WYSE will help hostels overcome this hurdle by

providing you with a tool which will help you grow your business.

Ever heard of benchmarking and revenue management?

Benchmarking is a widely used process in the hotel sector which can help you

amongst others, manage your revenue. The idea is to compare your operations

against your competitors; operators of a similar size, or with a similar target

market. Benchmarking is considered to be a major part of business

development as it gives hotels a clear and thorough understanding of which

things need to be achieved in order to be the best. The purpose of

benchmarking is to learn from others and not to reinvent the wheel.

STAY WYSE has partnered with a benchmarking industry expert, the

Benchmarking Alliance Nordic AB, ! and developed a benchmarking tool

specifically for the hostel sector. The tool will, unlike hotel tools, allow

competitor comparisons according to beds and rooms (the hotel sector

currently only looks at rooms).!

“The backpacker industry needs this

new STAY WYSE tool to become as

savvy !as the hotel sector . To be able to

compare our statistics! to our

competitors is crucial in growing our

business and should be part of any

hostel's strategy.!“

Lorraine O’Reilly – hostelworld.com

In summary the tool will allow you to see

what your competition is doing and by

knowing this you will be able to adjust your

rates to increase sales. To gauge the interest for such a tool, STAY WYSE is

currently requesting hostel operators to complete the following short survey.

ARE YOU CARRYING THE STAY WYSE

LOGO ON YOUR WEBSITE?

It was agreed at the STAY WYSE AGM that all members

would be required to carry the STAY WYSE logo and link

to the STAY WYSE website on their website. A range of

STAY WYSE Banners are available online for download

for STAY WYSE members.

Highlight your membership of the only global forum for Youth Travel

Accommodation providers and your dedication to providing safe, clean and

affordable travel accommodation to your customers. Don’t forget to link to

www.staywyse.org!

CONTENTS

Hostel Business ToolIncrease your revenue

Are you carrying the STAY WYSE logo?

Hostel Skills ExchangeFollow the latest update

WYSTC 2011Barcelona, September 20-23

The Hoscars

YHA: Australia Needs You

UK to scrap star reviews

HI launches new website

Welcoming New Members

A bed bug sniffing dog

Generator Wins

MEET THE BOARD

Chairperson Mr Ulises

OrtegaMundo Joven

Mexico

Board Members

Lorraine O’ReillyHostelworldIreland

Mikael HanssonHostelling InternationalUnited Kingdom

David ChapmanInternational Students HouseUnited Kingdom

Steve LowyUmi HotelsUnited Kingdom

John Dickson Hostelling International United Kingdom

NEWSLETTERMARCH 2011

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JOIN STAY WYSE AT WYSTC 2011 BARCELONA,

SPAIN, 20-23 SEP!

Each year, youth, student and educational travel industry professionals gather

from around the world at WYSTC to network with fellow decision makers, take

advantage of new market opportunities and learn from industry experts.

If you want to meet agents, buyers, suppliers and policy makers from around the

world, then you can‘t afford to miss the next WYSTC!

"The first conference we went to, Wake Up! was not yet opened and we took a

huge financial risk. The fact that we attended WYSTC that year gave us so many

contacts that within three weeks of opening the hostel, it was 80% full (of 500

beds). I have been the world’s biggest fan of WYSTC ever since."

Margaret Millett, Wake Up! Australia

HOSTEL SKILLS EXCHANGE - REAPING THE BENEFITS

It’s a tough call, saying who gained more here. Was it the founder of umihotels, Steve Lowy, with the cultural and

charitable benefits that he received? Or was it Rachel and Simon of Rosy Guesthouse, who received a business

tune-up in almost every area of their cosy hostel?

Let’s call it a draw, as the ISTC Skills Exchange wrapped up a very successful inaugural effort in Siem Reap,

Cambodia earlier in February. Taking the expertise of a larger, more established hostel operator with its head

office in London and pairing it with a small, active hostel in a Cambodian village was a great success for both

parties.

The exchange was put together with the help of STAY WYSE and ISTC (the International Student Travel

Confederation). With a number of interested candidates on both sides of the exchange, umihotels and Rosy’s

were ultimately chosen. The project, which will take place again with new participants in the near future, has also

caught the attention of the larger companies. David Smith COO of HostelBookers, underlines how important

hostels can be in the developing world. “Hostels promote travelling and exchange opportunities among

students, young people and anyone looking to volunteer and give something back, and as such we fully support

this great initiative by STAY WYSE.”

In that same spirit of volunteering and giving back, Steve spent ten days in the company of the owners of Rosy’s

and the village as a whole, where he managed to make several charitable contributions and really felt the

community spirit of the very hospitable locals.

As for Rosy’s, they received a wealth of business best practices that include better financial reporting,

forecasting, and a seriously revamped website with the help of umi partners 2am media that benefits both the

hostel and young travellers who will be making their travel plans from afar.

“The experience has been wonderful and I really hope that the work and help done both at the guesthouse, and

at the charities, will be fruitful for all parties. From the minute I landed I have been so impressed with the warmth

and friendliness of everyone here” – Steve Lowy, umihotels

“The suggestions and push in the right direction in the office is invaluable and yet completely logical and

something that we are already putting into practice and seeing results from since Steve has left” – Rachel Band,

Rosy Guesthouse

Instead of a draw, let’s call it a win-win!

To participate in a future Hostel Skills Exchange, please contact Laura Daly at l.daly@wysetc.org.

NEWSLETTERMARCH 2011

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CONGRATULATIONS TO VILLA

SONNENHOF

For the second year running, STAY WYSE member

Villa Sonnenhof was awarded the prize of top hostel

in Switzerland based on the reviews from

Hostelworld.com based on your reviews in 2010.

The Hoscar (Hostelworld.com Customers Annual

Ratings) Awards now in their 9th year, recognise top

hostels around the globe. Hosted by one of the UK &

Ireland’s most popular TV presenter’s Craig Doyle,

the 2011 Hoscars took place in London on 4th

February and was the biggest awards ceremony to

date, attended by 500 guests.

Y H A B U I L D I N G S ‘ S T I L L

STANDING’ IN CHRISTCHURCH

Returning belongings to guests will be the first

priority for YHA New Zealand once staff are

permitted to re-enter its Christchurch properties

following last week’s devastating earthquake,

manager – marketing and sales Daniel Shields has

said.!!

Staff have been unable to return to the City Central

hostel on Manchester Street and the Rolleston

House property on Worcester Boulevard due to a

civil defence cordon around the city which has

impeded the hostel chain from releasing a re-opening

date.

Shields said the re-opening of the hostels would

depend on the state of the buildings, surrounding

structures and the CBD in general.

“We know that both buildings are still standing,” he

said. He added: “Once the buildings are inspected

and deemed fit to enter our first task will be to gather

all guest luggage and effects from around the hostel

and begin the process of trying to get this back to

owners.”

Source:http://bit.ly/gowACq

U K S E T T O S C R A P S TA R

RATINGS IN FAVOUR OF USER

REVIEWS

STAR Ratings Australia may have stopped grading

backpacker accommodation, but the UK is set to go

a step further and drop star ratings altogether.! !The

Government’s tourism strategy, due out shortly, is

expected to recommend phasing out the official star

rating system for hotels in favour of user reviews

online.

Tourism minister John Penrose Said: “The current

official ratings systems are too often unreliable and

unfair not only for the industry but for the consumer

too. So we will encourage any rating schemes or

customer websites that improve the quality of

information which visitors can use to choose the right

holiday for them, so they make informed choices

rather than discovering problems when it is too late.”

Source: http://bit.ly/eTPgLr

HI LAUNCHES REFRESHED SITE

Hostelling International (HI) has launched a new and

improved version of hihostels.com. The website has

been refreshed to reflect HI’s new brand image and it

also includes some additional features, as well as

improved usability.

HI’s new brand image

has a contemporary look,

using black and orange

c o l o u r s w i t h t h e

marketing strap lines:

‘Discover the real hostel

experience’ and ‘Say HI

to the world’. This new

brand image is in steady

progress being used in all

H I ’s m a r k e t i n g a n d

communications, both

online and for printed

materials.

There are not any major

changes to the booking

engine and the functionality on the website, but the

“look and feel” is brand new. The homepage has

become more attractive, customer ratings and

reviews are given more attention, and tab navigation

has been introduced on the hostel pages.

Pssst ;-)

NEWSLETTERMARCH 2011

WELCOMING NEW MEMBERS!

• Bakhytty Hostel - Kazakstan - 1-50 Beds

• Woonstichting de Key - Netherlands - 1000-4999 Beds

• Farah Hotel - Jordan - 51-100 Beds

• Milhouse Hostel - Argentina - 200-999 Beds

• Azure Property Investments - Luxembourg - 200-999 Beds

• Unreal Hostel Lisbon - Portugal - 51-100 Beds

• 92Y Residence - USA - 200-999 Beds

Lola - the bed bug sniffing dog

Lola was born on a farm in Wales two years ago, bought soon after by entrepreneur

Mark Astley, and sent to America to get an education. After a few months at the made-

up sounding National Entomology Scent Detection Canine Association, she started

work in London's hotels and homes. She has the distinction of being the only certified

bedbug sniffer dog in Europe.

Source: http://bit.ly/ehsV1j

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LET STAY WYSE PROMOTE YOU ONLINE

STAY WYSE regularly promotes our members on all our social networks. Want to benefit from this too? Join us

on Twitter, Facebook, Flickr and You Tube!

LI TW FB

Generator wins!

Generator Hostels, a member of STAY WYSE, has

been awarded with the UKinbound Awards for

Excellence for ‘Small Hostel/ Hotel Group of the Year’

at this year’s convention at Alton Towers.

The annual awards are voted for by members of

UKinbound, followed by the final decision of the

chairman and board of directors. Award categories

include ‘Events of the year’ and ‘Customer Welcome

Award’ amongst many others.

On receiving Generator Hostels award Alison

Armitage, commented ‘This is a great achievement

for the Generator brand, and I would personally like

to thank everybody for their dedication and support

during the past year. Generator Hostel is definitely

building the hostel brand of the future’.

SEND US YOUR PROMOTIONAL

MATERIAL

STAY WYSE is offering all members a brochure

racking service. This means that where possible we

will promote your organisation at the industry events

STAY WYSE and the WYSE Travel Confederation

attends. All you need to do (if you havent already) is

send STAY WYSE your promotional materials such as

brochures and flyers to:

STAY WYSE - WYSE Travel Confederation

Keizersgracht 174

1016 DW Amsterdam

The Netherlands

THE YOUTH TRAVEL ACCOMMODATION INDUSTRY SURVEY

EXECUTIVE SUMMARY

ASSOCIATION OF YOUTH TRAVEL ACCOMMODATION

BY GREG RICHARDS

STAY WYSE IS A SECTOR ASSOCIATION OF WYSE TRAVEL CONFEDERATION

STAY

SPONSORSSTAY WYSE would like to thank the following sponsors

RESEARCH PROGRAMMEWYSE Travel Confederation and STAY WYSE Association are commit-ted to understanding the ever changing characteristics, motivations, and needs of young travellers.

The Confederation and STAY WYSE gather, analyse and share important research data and market intelligence with their members, academics, cor-porate and government decision-makers, and the general travelling public.

Our investment in research and market intelligence informs the policies, services and products which make international travel and educational experiences exciting, safe, accessible and affordable for young people.

Please visit www.wysetc.org for more information about WYSE Travel Confederation’s research programme.

For more information about STAY WYSE, please visit www.staywyse.org.

AuthorGreg Richards (Tourism Research and Marketing)

Survey managerLaura Daly (STAY WYSE Association Manager)

TitleThe Youth Travel Accommodation Industry Survey

PublisherWYSE Travel Confederation

Front coverImage: Hikers in Luxembourg supplied by Hostelling International

PrintingDrukkerij Tesink, Zutphen, The Netherlands

3 STAY WYSE BENCHMARK STUDY

IntroductionABOUT STAY WYSESTAY (Safe Travel Accommodation for Youth) WYSE Association is the global forum and trade as-sociation for organisations involved in youth travel accommodation. The Association was formed in 2006 by the world’s leading youth travel accommodation providers to represent the entire global Youth Travel Accommodation (YTA) sector. STAY WYSE is the only not-for-profit industry association bringing together the diverse segments of this significant multi-billion dollar industry. The association works to provide much needed support and representation for one of the youth travel industry’s fastest growing niche markets.

The Association’s mission is to provide safe, affordable and clean accommodation within a communal atmosphere that encourages youth mobility and cultural understanding.

STAY WYSE was officially approved as a sector association of the World Youth Student & Educational (WYSE) Travel Confederation in October 2007 at the World Youth Student Conference (WYSTC) in Istanbul, Turkey. This is the fourth survey of the global Youth Travel Accommodation market produced by STAY WYSE, and the third survey which has included key benchmarks for the industry.

YOUTH TRAVEL ACCOMMODATION INDUSTRY: MARKET DYNAMICSThanks to young people travelling more frequently, more widely and more independently, the global youth tourism market continues to expand. In 2009 there was an estimated worldwide market of around 176 million international youth tourism trips a year, compared with about 160 million in 2005. This market growth has created a growing demand for youth accommodation, and stimulated the development of new forms of accommodation. Professionalisation and com-mercialisation of the sector continue to drive a convergence between youth travel accommodation (YTA) providers and other sectors of the accommodation market, particularly budget hotels. Even though the YTA industry is growing in size and importance, information on the business operations of hostel-style accommodation is scarce, certainly in comparison to the frequent and detailed analyses of the hotel sector.

Information on how the YTA sector operates is useful in allowing operators to benchmark their business and assess their own performance relative to industry standards. This study was commissioned by the STAY WYSE Association in order to continue a review of the business operations of the Youth Travel Accommodation sector, to establish crucial business metrics and identify trends in this dynamic sector. The information generated by this research also supports the mission of STAY WYSE to provide a voice and identity for the youth travel accommodation industry.

4 STAY WYSE BENCHMARK STUDY

The aims of the study are:

performance, cost effectiveness, revenues and expenses relative to the industry standard.

in order to develop strategic concepts and optimise business outcomes.

The survey of 2009 provides more detailed information than previous reports, including new ques-tions on social networking and environmental issues. The quality of the financial data has also been improved compared with previous years, and for the first time we have a sufficiently large sample to provide some analysis at country level as well as region level. The STAY WYSE survey is the only consistent source of information on the global YTA industry.

MethodologyLeading Youth Travel Accommodation (YTA) operators around the world were asked to participate in a detailed survey, which was open for the period June to August 2010. Respondents were asked about their business during calendar year 2009. Data was collected from 321 YTA operators from 73 countries, operating a total of 563 accommodation establishments with a total of almost 70,000 bedspaces. This is a significant increase on the response to the 2009 survey, when a total of 216 accommodation establishments from 42 countries were covered. This reflects the ability of STAY WYSE to reach operators across the YTA as a whole, as well as the effort made to increase re-sponse rates in the survey of 2009.

The responses were analysed anonymously, and only general figures for regions, countries or types of operation are reported here for reasons of confidentiality.

5 STAY WYSE BENCHMARK STUDY

Executive SummaryThis study is the fourth global review of business operations in the YTA sector by STAY WYSE, and the 2009 report covers 563 accommodation units in 73 countries. Data on activities for the period January to December 2009 was collected through an online survey held in June to August 2010.

YOUTH TRAVEL ACCOMMODATION ESTABLISHMENTS

with 50% of total reported bed spaces in 2009.

in this study.

establishments with 200 or more beds accounted for around 60% of total bed sales in 2009.

and South America having the smallest average bed capacities.

per room was just over 4 in 2009.

en-suite facilities was around 40% in 2009.

Oceania and Africa. In Asia the ratio was close to one per room, reflecting the large proportion of private rooms in this region.

6 STAY WYSE BENCHMARK STUDY

YOUTH TRAVEL ACCOMMODATION GUESTS

bed nights, with groups of 10 persons or more accounting for around 17%.

travellers in private rooms, whereas groups are more prevalent in the largest establishments.

Americas and Oceania have the highest proportion of dorm guests.

BOOKING SOURCES

(26% of bookings) compared with the YTA provider’s own website (19%).

YOUTH TRAVEL ACCOMMODATION OCCUPANCY RATES

56%. However, there were a wide range of variations by region, location and business size and type.

levels.

YOUTH TRAVEL ACCOMMODATION REVENUES

alcohol) accounted for 14% of total revenue. There were some signs that other sources of revenue, although still relatively small, have increased during 2009.

America, Oceania and Eastern Europe. In general, for-profit and city centre YTA providers generate higher proportions of their revenues from bed sales than not-for-profit and rural YTA providers.

7 STAY WYSE BENCHMARK STUDY

YOUTH TRAVEL ACCOMMODATION COSTS

45% of total expenses.

SELLING POINTS FOR YTA

number one by more than 20% of respondents in 2009.

SOCIAL NETWORKING ACTIVITY

keep in touch with their customers.

majority of establishments only update 5 times a month.

ENVIRONMENTAL AND SUSTAINABLE INITIATIVES

energy efficient lighting.

ConclusionsThe STAY WYSE survey of YTA business in 2009 continues to point to a relatively healthy indus-try, in spite of the effects of the economic downturn. YTA operators remain optimistic about their business prospects in 2010, following a year in which business contracted, but to a lesser extent than in other sectors of the global tourism industry.

The fact that occupancy levels were strong in many areas allowed YTA operators to raise their bed rates by over 3% in 2009. Although bed revenues are still by far the most important source of income, there were also signs of an increase in other revenue areas during the year.

One of the reasons for a relatively strong performance is the tendency for YTA operators to inno-vate and adapt their products to suit market conditions. In particular, it seems that YTA operators are making good use of new marketing opportunities, such as social networking sites, to reach new client groups and market their products more effectively. The fact that YTA operators could generally sustain business levels through the downturn was probably one of the major reasons

-age reported bed occupancy rates also being higher than in previous editions of the STAY WYSE Survey, this indicates that the YTA industry has managed to negotiate the economic downturn relatively effectively.

Other data from the survey does indicate, however, that YTA establishments will have to remain flexible and creative in order to maximise the opportunities that arise in the marketplace. For ex-ample, the growth of third party websites as a source of bookings indicates a potential source of pressure on achieved revenues that may grow in the future. There are also indications that difficult economic conditions may be taking attention away from some important issues which not only affect YTA establishments, but also their customers. The relatively low penetration of environmen-tal and sustainability initiatives, for example, shows that some YTA operators may not be on the same wavelength as their customers, in view of the fact that WYSE Travel Confederation research has consistently shown a high level of concern for such issues among young independent travellers.

9 STAY WYSE BENCHMARK STUDY

Bibliography! Australian Bureau of Statistics (2010) Tourist Accommodation, Australia, March 2009.

! Richards, G. (2007) New Horizons II – The Young Independent Traveller 2007. Amsterdam: WYSE Travel Confederation.

! Richards, G. and Welk, P. (2009) Youth Travel Accommodation Industry: A Benchmark Study. Amsterdam: STAY WYSE.

! Statistics New Zealand (2010) Accommodation Survey 2009.

! United Nations World Tourism Organisation (2010) International Travel Statistics. Madrid: WTO.

! WYSE Travel Confederation (2009, 2010) Youth Travel Monitor. WYSE Travel Confederation: Amsterdam.

AcknowledgementsSTAY WYSE Association would like to thank the following individuals and organisations for their valuable contributions to this report:

! The Members of STAY WYSE

! STAY WYSE Board Mr. Ulises Ortega, Mundo Joven (Chair) Mr. David Chapman, International Students House Mr. John Dickson, Hostelling International Ms. Carmel Dunne, Hostelworld Mr. Mikael Hansson, Hostelling International Mr. Steve Lowy, UmiHotels Mr. Murray Roberts, St. Christopher’s Inn

! WYSE Travel Confederation Mr. David Jones Ms. Wendy Morrill Mr. Robin Wicks

! Scribble design (www.scribbledesign.nl)

STAY WYSE would also like to thank all of the Youth Travel Accommodation providers who kindly participated in this study.

10 STAY WYSE BENCHMARK STUDY

The 2010 STAY WYSE MembersOrganisation Country WebsitePAX Hostel Argentina www.paxhostel.com

Wake Up! Australia www.wakeup.com.auYHA Australia Australia www.yha.comToerisme Vlaanderen Belgium www.visitflanders.beGlobal Village Backpackers Inc Canada www.globalbackpackers.comLe Jazz St-Denis Canada www.jazzhostels.comTravel CUTS Canada www.travelcuts.com

Hip Hop Hostels France www.hiphophostels.comA & O Hotels and Hostels Holding AG Germany www.aohostels.comSANDEMANs New Europe GmbH Germany www.sandemans-new.comCeltic Budget Accommodation Centres Ireland www.celtic-accommodation.ieHostelworld.com Ireland www.hostelworld.comCTS Associazione Italy www.cts.itElite Vacanze Srl Italy www.plusvillages.comFarah Hotel Jordan www.farahhotel.com.joBakhytty Hostel Kazakhstan Kazakhstan (Rep. of) National Student Travel Foundation Malta www.nsts.orgAmigo Hostel Group Mexico www.ciarogroup.comHostelling International Mexico Mexico www.hostellingmexico.comMundo Joven Travel Shop Mexico www.mundojoven.comWoonstichting De Key Netherlands www.dekey.nlZavod Souhostel Slovenia www.sou-lj.siCoffee Shack Backpackers Lodge South Africa www.coffeechack.co.zaSaltyCrax Adventures South Africa www.saltycrax.comAgora BCN Spain www.agorabcn.comEquity Point Youth Hostels Spain www.equity-point.comFeet Up Hostels Spain www.feetuphostels.comMelonDistrict Spain www.melondistrict.com

Backpackers Villa Sonnenhof Switzerland www.villa.chHostelling International Marketing GmbH Switzerland Britannia Student Services Ltd United Kingdom www.britanniatravel.comClink261 United Kingdom www.ashleehouse.co.ukGenerator Hostels Ltd United Kingdom www.generatorhostels.comHatters Hostel Ltd United Kingdom www.hattersgroup.comHostelBookers United Kingdom www.hostelbookers.comHostelling International United Kingdom www.hihostels.comInternational Students House United Kingdom www.ish.org.uk

11 STAY WYSE BENCHMARK STUDY

Organisation Country WebsiteSmart City Hostels Edinburgh United Kingdom www.smartcityhostels.comSt Christophers Inns United Kingdom www.st-christophers.co.ukSTA Travel Group United Kingdom www.statravelgroup.comumi Hotels United Kingdom www.umihotels.co.uk

Hostelrescard.com Inc USA www.hostelrescard.comNYCHostels.com USA www.nychostels.comYMCA of Greater New York USA www.internationalymca.org

The following Hostelling International Member Associations are non-voting members of STAY WYSEOrganisation Country WebsiteFédération Algérienne de Auberges Algeria www.faaj.org

Österreichischer Jugendherbergsverband Hauptverband Austria www.oeijhv.or.atBahrain Youth Hostels Society Bahrain www.byhs.org.bhLes Auberges de Jeunesse Belgium www.laj.beFundacion Hostelling International Bolivia Bolivia www.hostellingbolivia.orgFederaçao Brasileira dos Albergues Brazil www.hostel.org.brHostelling International-Canada Canada www.hihostels.caAsociación Chilena de Albergues Turisticos Chile www.hostelling.clYHA China China www.yhachina.comChinese Taipei Youth Hostel Association Chinese Taipei www.yh.org.twHrvatski Ferijalni i Hostelski Savez (Croatian YHA) Croatia www.hfhs.hrCzech Youth Hostel Association Czech Republic www.czechhostels.comDANHOSTEL Denmark www.danhostel.dkFundación Hostelling del Ecuador Ecuador www.hihostels.com.ecEgyptian Youth Hostels Association Egypt www.egyptyha.comYHA England & Wales England & Wales www.yha.org.ukSuomen Retkeilymajajärjestö-SRM Finland www.hostellit.fiFédération Unie des Auberges de Jeunesse France www.fuaj.orgDJH Hauptverband Germany www.jugendherberge.deHong Kong Youth Hostels Association Hong Kong www.yha.org.hkMagyarországi Ifjúsági Szállások Szövetsége (Hungarian YHA) Hungary www.miszsz.huBandalag Islenskra Farfugla (HI Iceland) Iceland www.hostel.isYouth Hostels Association of India India www.yhaindia.orgAn Óige, Irish Youth Hostel Association Ireland www.irelandyha.orgIsrael Youth Hostels Association Israel www.iyha.org.ilAssociazione Italiana Alberghi per la Gioventù Italy www.aighostels.comJapan Youth Hostels Inc Japan www.jyh.or.jpJordan Youth Hostels Commission Jordan www.jyhc.jo

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INFORMATION PACK

MEMBERSHIP FEE

STAY WYSE Category # Beds SW Fee WYSETC Fee Total

Voting Accommodation Provider 1-50 beds "225 "100 "325

Voting Accommodation Provider! 51-100 beds "350 "100 "450

Voting Accommodation Provider! 101-200 beds "500 "1,250 "1,750

Voting Accommodation Provider 201-999 beds "600 "1,250 "1,850

Voting Accommodation Provider 1000 - 4999 beds "1,100 "1,250 "2,350

Voting Accommodation Provider 5000+ beds "5,000 "1,250 "6,250

Voting Booking EngineBooking Engine "5,000 "1,250 "6,250

Voting National AssociationNational Association "5,000 "1,250 "6,250

Non-voting Affiliate (e.g. insurance, cleaning, catering services)Affiliate (e.g. insurance, cleaning, catering services) "700 "1,250 "1,950

Non-voting Official Organisation Member ! "600 "750 "1,350

HOW TO APPLY

To apply for STAY WYSE membership please complete our application form and upload a copy of your organisation’s proof of registration and either a copy of your most recent audited annual accounts or a letter from your accountant verifying your financial good standing. Supporting documentation is for internal use only and will be handled with utmost confidentiality.

Any other questions? Please feel free to contact the STAY WYSE Association manager, Laura Daly:

STAY WYSE Keizersgracht 1741016DW Amsterdaml.daly@wysetc.orgTel: +31 20 421 2800Fax: +31 20 421 2810

WWW.STAYWYSE.ORG

WWW.STAYWYSE.ORGWWW.STAYWYSE.ORGWWW.STAYWYSE.ORG

JOIN THE STAY WYSE ONLINE NETWORK

What better way to stay informed about new developments within the YTA sector, discuss ongoing industry issues and develop your professional network than joining the STAY WYSE members’ Linked In group?

Current discussions include: “How much support are you getting from your local tourism body and do they

show an understanding of the whole youth sector and the benefits it brings to the entire tourism sector?”

Follow STAY WYSE tweets on our Twitter feed and become a fan of STAY WYSE on Facebook!

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STAY WYSE

Keizersgracht 174-176

1016 DW Amsterdam

The Netherlands

Tel. +31 (0)20 421 2800

Fax +31 (0)20 421 2810

mailbox@staywyse.org

WWW.STAYWYSE.ORG

STAY WYSE IS A SECTOR ASSOCIATION OF WYSE TRAVEL

CONFEDERATION