staying strong telehealth better health outcomes for older indigenous australians 1.1march 2014...
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Staying Strong TelehealthBetter Health Outcomes forOlder Indigenous Australians
March 2014
Indra Arunachalam – Strategic Projects Manager
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Staying Strong Project
Objective: Improve the health and wellbeing of
Aboriginal and Torres Strait Islanders by:
• supporting older Aboriginal and Torres Strait Islanders
access telehealth monitoring at their home or a hub
• developing and implementing cultural activities that
connect older Aboriginal and Torres Strait Islander
Australians with younger people to raise cultural
awareness and respect Indigenous history and heritage
March 2014 Slide 2
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Benefits of Telehealth
• Reduce emergency hospitalisations
• More accurate and timely diagnosis
• Increase awareness of own health conditions
• Increase independence and self-management
• Reduce need for GP home visits
• Peace of mind for older person and family
March 2014 Slide 3
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Telehealth Service Model
• Individualised monitoring plan with relevant vital health sign parameters, acceptable margins and frequency
• Monitor temperature, blood pressure, weight, pulse, oxygen levels, blood glucose levels and/or peak flow rate
• Measure at home or at telehealth services hub and transmitted to central location for triage management
• RN triages and responds to out-of-margin readings
• Provide vital health sign readings to participants/GPs to support diagnoses
March 2014 Slide 4
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Project Participants
Eligibility criteria:
• Identify as Aboriginal and Torres Strait Islander
• Aged over 50 years
• Live in project trial site
Current trial locations:
• Armidale, NSW
• Coffs Harbour, NSW
• Goodna, QLD
• Toowoomba, QLD
March 2014 Slide 5
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Project Evaluation
• Did it improve provision of health services?
• Did it empower people to better manage own health?
• What were the supporting and inhibiting factors in the uptake of telehealth among Aboriginal and Torres Strait Islanders?
• Did it reduce number of hospitalisation/length of time in hospital?
• Did the cultural activities improve the older person’s social connectedness?
• Did it enhance cultural awareness and respect for indigenous history and heritage?
• Did the project improve people’s quality of life (wellbeing index)?
March 2014 Slide 6
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Evaluation Methodology
• Baseline and Follow-up surveys– Personal Wellbeing Index
– Attitude to Technology
– Social Connectedness
• Yarning Circles with participants
• In-depth interviews with
– 8 project participants
– 4 key stakeholders
– Staying Strong registered nurses and project team
March 2014 Slide 7
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Participant Profile
• Currently 89 people receiving telehealth services
• Average age: 62 years
• Mostly female (70%)
• 33% single and 30% married
• 69% living with spouse and/or other family members
• 66% lived in a house; 34% in a flat or unit
• 38% had a primary (non-professional) carer
March 2014 Slide 8
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Conditions Affecting Participants
Diagnosis % of cases*
High blood pressure 67
Type 2 diabetes 48
High blood cholesterol
40
Asthma 28
Angina 17
Heart attack 12
Emphysema 11
Chronic bronchitis 7
March 2014 Slide 9
*Participants may have more than one condition so numbers do not add up to total number of participants
67% have 3 or more
health conditions
At least 30% have
been hospitalised once in
the last year
50% who have high
blood cholesterol also have high blood pressure
80% who have
angina also have high blood pressure
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Baseline Personal Wellbeing Index
March 2014 Slide 10
The normative range for Australians is 73.4 to 76.4 points
Spirituality/Religion
Future Security
Community Connectedness
Safety
Relationships
Achieving in Life
Health
Standard of Living
0 10 20 30 40 50 60 70 80 90 100
Staying Strong BCS Transition Care
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Baseline Attitude to Technology
March 2014 Slide 11
I was completely comfortable with the idea of using Telehealth in my home
I would find Telehealth easy to use
It would be easy for me to become skilful at using Telehealth
My interaction with Telehealth would be clear and understandable
Learning to operate Telehealth would be easy for me
Telehealth useful in my regular testing
Telehealth would save me time in having regular testing
Telehealth would make it easier to do regular testing
Telehealth would improve my access to regular testing of my health condition
- 10 20 30 40 50 60 70 80 90 100 Staying Strong BCS Transition Care
Staying Strong participants reported greater confidence with technology
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Baseline Social Connectedness
March 2014 Slide 12
To measure how NBN enabled older participants to connect with local school children in a way that improved their social connectedness, enhanced cultural awareness and increased respect for indigenous
history and heritage
In a crisis, I have the support I need from family and friends
I feel I belong in my community
I have people with whom I can do enjoyable things
I am happy with the friendships I have
0 20 40 60 80 100 120
Staying Strong Toowoomba Goodna Coffs Harbour Armidale
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Project Challenges
• Project timeframes
• National Broadband rollout
• Recruitment of telehealth nurses
• Stakeholder engagement
• Participant recruitment
March 2014 Slide 13
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Stakeholder Engagement- What Worked
• Early consultation
• Investment of time
• Responsive communications
• Partnership Agreements
• Working groups and involvement in project activities
• Awareness of local politics
March 2014 Slide 14
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Participant Recruitment- What Worked
• ‘Cups of tea’ and a yarn
• Culturally appropriate communications collateral
• Referral pathways involving Aboriginal and Torres Strait Islander organisations/people
• Support of local Elders/bush telegraph
• Awareness of local politics
March 2014 Slide 15
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Project Successes
• Expansion of integratedliving presence and partnership development at trial sites
• Organisational experience in the delivery of telehealth services
• Probable aversion of heart attack/reduction in hospitalisation
• Supplementary nursing support
March 2014 Slide 16
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Lessons Learnt
• Community engagement with Aboriginal and Torres Strait Islanders takes time
• Remote telehealth monitoring for Indigenous communities needs to be complemented with face-to-face contact
• GP involvement is important
• Asset Register for telehealth equipment and peripherals
• Strong internet connection is needed
March 2014 Slide 17
Funding bodies should take this into consideration
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Strategic Partnerships
March 2014 Slide 18
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Final Evaluation Report
• Completed by June 2014
• Acquitted by September 2014
• What are the enablers and barriers to older Aboriginal and Torres Strait Islanders using telehealth?
• Did telehealth deliver better health outcomes?
• Did it improve their quality of life?March 2014 Slide 19
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Contact Details
Indra Arunachalam
0437 900 237
References:• Cartwright C, Wade R, Shaw K: The Impact of Telehealth and Telecare on
Clients of the Transition Care Program (TCP), May 2011
• Lee, Richard M, Robbins, Steven B: Measuring Belongingness: The Social Connectedness and the Social Assurance Scales. Journal of Counselling Psychology, Vol 42(2), Apr 1995, 232-241.
March 2014 Slide 20