stellaconnect.io

Build a Happier, Higher-Performing Front-Line Team

Stella Connect and Domo

Stella Connect lets you unlock the full potential of your front-line team. With Stella Connect, you can capture agent-level performance insights and use them to:

• Reduce agent attrition

• Deliver in-the-moment micro coaching

• Drive more effective 1:1 meetings

• Transform engagement and morale

• Scale your team more cost effectively

• Power incentive and reward programs

• Dramatically streamline and enhance your QA

• Run high impact service recovery programs

Paul Quimby12/15/17 to 07/15/18

Requests Sent Average Star Rating Compared to Team Compared to Company

Above Average Above Average1,404 4.8

Overview

? ?

Star Rating by Channel

Phone

Email

4.65 4.70 4.75 4.80 4.85 4.90 4.95 5.00

CompanyTeamAgent

Areas of Improvement

Knowledge

Effort

Clarity

Other

Professionalism

Friendliness

16

21

15

0

12

15

Agent Name Start Date End Date

Quimby, Paul 12/15/17 07/15/18

Performance by Tags

Women’s Clothing

Men’s Clothing

Sneakers

Inventory Inquiry

Shipping Confirmation

Product Defect

Warehouse Mispack

Returns

Promotions

Refunds

4.0 4.2 4.4 4.6 4.8 5.0

Star Rating Over Time

5.00

4.90

4.80

4.70

4.60

CompanyTeamAgent

Star Distribution

5 4 3 2 1

STREAM TRENDS LEADERBOARDS

Additional Question

Were we able to resolve your issue today?

NoYes

LOGOUT

stellaconnect.io

Stella Connect works by collecting agent-level feedback from customers after every service interaction. Our humanized and gamified feedback requests delight customers and generate response rates of up to 50%, giving you unmatched visibility into agent performance.

Customers can rate agents, leave comments about their experience, suggest rewards or make recommendations for areas of improvement. Feedback is shared directly with agents, managers and QA teams in real-time via streams, dashboards and performance leaderboards.

How it works

EXCELLENTPOOR

©2018 STELLASERVICE INC. ALL RIGHTS RESERVED. UNSUBSCRIBE75 BROAD STREET, SUITE 1010, NEW YORK, NY, 10004

Powered by

You recently had a call with:

Overall, how would you rate the call?

PaulNew York, NY

Enjoys snowboarding, hiking, traveling, Thai food, and watching entire seasons of TV shows in one sitting.

Domo Integration: Making 1+1=3

We have developed a seamless Domo integration, which enables you to unlock all the benefits of Stella Connect without any disruption to agent workflow. Through this simple integration you will be able to:

Automated. Automatically, and on demand, retrieve Stella Connect data to power your Domo ecosystem.

Trackable. Combine Stella Connect data to other data points in your business for a view of your whole ecosystem.

Customized. Create and design beautiful data visualizations for different use-cases of your business.

Insights. Generate actionable insights from your custom Domo dashboards to maximize your Stella Connect investment.

stellaconnect.io

Six Steps to IntegrationStella Connect

1. SetupCreate your user account and access your test API key.

Domo

4. Configure ConnectorLocate the Stella Connect Connector and follow the steps to setup the integration.

Stella Connect

2. Download KeysDownload your .sh file that contains your API Key and Secret.

Domo

5. Create VisualizationsUsing your data sets and the chart options, build your visualizations.

Domo

3. App MarketplaceSign in to your Domo instance and navigate to the Connector Marketplace.

Domo

6. Go-LiveSave, schedule and share your visualizations to stakeholders and get ready to transform C-Level reporting

Stella Connect Workflow

Survey Delivery

Email to Customer

QA and Service

Recovery

Reporting and

Analytics

(Optional) Public API for Service Recovery

Response and Reward Organization

Phone

Email

Chat

Connector

Dataset

Visualizations