7 STEP DAILY ROUTINE    

 

STEP  1  –  SWITCH  ON  THE  SYSTEM  First  of  all,  switch  on  your  tablet/waiter  station  at  the  beginning  of  each  day.  

 

STEP  2  -­‐  HOMESCREEN  BUTTON  Click  on  the  “home”  button  at  the  bottom  of  your  tablet/waiter  station.  

 

STEP  3  -­‐  WAITER  STATION  APP  Click  the  waiter  station  app.  Log  in  if  required.    

 

STEP  4  -­‐  READY  TO  USE  WAITER  STATION  Your  screen  on  the  app  should  not  show  any  waiter  requests,  if  it  does,  check  they  are  not  current  and  close  them  down.  

 

STEP  5  –  QR  CODES  If  your  table  codes  are  not  permanent,  display  your  table  codes  in  the  chosen  area.    

 

STEP  6  –  INTRODUCE  GETWAITER  TO  YOUR  GUESTS    Inform  the  guests  that  they  can  call  for  your  attention  via  the  app,  by  scanning  the  nearest  table  code.    

 

STEP  7  –  SWITCH  OFF  THE  SYSTEM  At  the  end  of  each  day,  collect  your  table  codes  if  they  are  not  permanent  first,  then,  switch  off  your  tablet/waiter  station.    

Know  your  system  

 As  your  customers  send  requests  a  queue  will  appear  on  the  waiter  station  in  order,  each  line  will  show  the  following:   • The  guest  request  

Call  waiter  /  More  drinks  /  Request  bill  /  feedback  • Location  

Lounger  95  • Waiting  time  

In  minutes,  this  will  turn  red  if  the  request  is  not  responded  to  within  the  desired  response  time.  

• View  Feedback  Button  Some  of  your  guests  may  leave  you  valuable  feedback  to  acknowledge  it,  click  on  the  “View  feedback”  button.  

• Close  request  button  Click  on  the  "Close  request"  button  before  you  go  to  assist  the  guest.

Warning  

 getWaiter!  app  

IMPORTANT NOTE: PLEASE ENSURE THAT YOUR WAITER STATION IS ALWAYS SWITCHED ON AND PLUGGED INTO THE POWER SOCKET DURING USE OTHERWISE YOUR GUESTS WILL NOT BE ABLE TO CALL YOU.

 

What  happens  if  my  guests  see  this  on  their  devices?    This  indicates  that  the  waiter  station  for  the  area  is  not  switched  on  and  logged  in.  It  is  vital  that  the  waiter  station(s)  are  up  and  running  before  the  guests  start  to  use  getWaiter!