stephens 200606 im
TRANSCRIPT
-
7/21/2019 Stephens 200606 Im
1/41
Do You IM?
Instant MessagingMichael Stephens
http://www.tametheweb.com/http://www.tametheweb.com/ -
7/21/2019 Stephens 200606 Im
2/41
Instant Messaging
Stats IM is here! (AOL Instant Messaging Trends Sure" August #$%&
'$ million Americans use IM (7)&
*$ million world wide 7 billion messages sent each da
+ew Internet Stud *, million American adults use
instant messaging and its appeal isespeciall apparent among oungadults and technolog enthusiasts.
-
7/21/2019 Stephens 200606 Im
3/41
A Timeline
-IL $$% A /er0u00le in thebac/ o0 the ballroom
Some libraries 1ump in
Articles and morepresentations
$$2 LibSuccess wi/i lists2* IM Libs
-
7/21/2019 Stephens 200606 Im
4/41
3o 4ou IM5 Sure
6ot I8 Approed
2%7 espondents 9 :*.,) inLibraries
':.') were ;S residents
-
7/21/2019 Stephens 200606 Im
5/41
-
7/21/2019 Stephens 200606 Im
6/41
-
7/21/2019 Stephens 200606 Im
7/41
-
7/21/2019 Stephens 200606 Im
8/41
Our Work is Not
Yet Done
-
7/21/2019 Stephens 200606 Im
9/41
3o 4ou IM5
Are Librarians buildingnetwor/s o0 contacts ia IM
to wor/ better5 Are the reaching theirusers5
Is this hat are the barriers5
-
7/21/2019 Stephens 200606 Im
10/41
Social aggregators that
emerge from the Net whenenough people carry onthose public iscussions
long enough! withsufficient human feeling!to form webs of personal
relationships in
-
7/21/2019 Stephens 200606 Im
11/41
8uilding -ommunit?
IM communication buildscommunit between colleagues
':) agree or somewhat agree I 0eel li/e Im part o0 thecommunit o0 IMing librarians
*,) disagreed or somewhatdisagreed
-
7/21/2019 Stephens 200606 Im
12/41
I lie in a 8ubble
I hae IM contacts inlibraries throughout m
countr on m 8udd List 22) disagree
I hae IM contacts in
libraries all oer the worldon m 8udd List '%)disagree
-
7/21/2019 Stephens 200606 Im
13/41
8ene0its5
It's made it easier to communicateand to arrange meetings, carpools,
etc. I can discuss projects in real time
with colleagues that are thousands
of miles away or right down theroad. It makes collaborating easierand opens up many doors.
-
7/21/2019 Stephens 200606 Im
14/41
IM has begun tobuil briges across
the traitional
staff'facultyi(ie)
Academic Librarianrespondent
-
7/21/2019 Stephens 200606 Im
15/41
*here is greaterconnection betweenus than before)
8ranch Librarianespondent
-
7/21/2019 Stephens 200606 Im
16/41
Many librarians in my library
system woul like to use IMboth for reference an forstaff purposes) +owe(er! this
library system is (eryreluctant to change an slow torespon to most new ieas) I
feel (ery iscourage when Imeet with professionals inother library systems that getto try new things)
-
7/21/2019 Stephens 200606 Im
17/41
8arriers Intrusie
I don't use it. email works just finefor me, without the intrusiveness
of IM. E-mail is much better, or the
phone.
-
7/21/2019 Stephens 200606 Im
18/41
8arriers Time
e are a small staff and don'thave time to be confined to the
computer
-
7/21/2019 Stephens 200606 Im
19/41
8arriers IT Issues
!ur "ity I# has forbidden its usefor security reasons, so we rely on
email, phone, and face-to-faceconversations to communicate andmaintain relationships.
-
7/21/2019 Stephens 200606 Im
20/41
8arriers 3igital
3iide at >or/ "reates a digital divide, lots of $ast%en
librarians at M&! who don't use it and areout of the loop.
I think IM in my public library is an eample ofthe generation gap between staff members.e do not allow patrons to IM on librarycomputers, and staff are not supposed to IM,
either.
-
7/21/2019 Stephens 200606 Im
21/41
Our >or/ is 6ot et
3one! More education
More case studies9
-
7/21/2019 Stephens 200606 Im
22/41
-ase Stud IM at
SE-+L Internal and CDternal
CDtensie Training
Adoption -ure
Temporar F eplacement
-
7/21/2019 Stephens 200606 Im
23/41
-
7/21/2019 Stephens 200606 Im
24/41
-
7/21/2019 Stephens 200606 Im
25/41
-
7/21/2019 Stephens 200606 Im
26/41
-
7/21/2019 Stephens 200606 Im
27/41
GASTC IM
Glow
As/ Huestions
So0tware Training
Case o0 ;se
eturn onInestment
IM can be acoste00ectiemeans 0or anlibrar to haea irtualre0erencepresence inirtual spaceswhere our usersalread lie!
Stephens, FASTER IM, Computers in Libraries, April 2006
-
7/21/2019 Stephens 200606 Im
28/41
Glow
Add IM to re0erence des/duties
8ecomes part o0 the wor/0low Is not oerwhelming!
8uild it into our in0opolic
-
7/21/2019 Stephens 200606 Im
29/41
As/ Huestions
The e0erence interiew istill the same" 1ust a new
medium! 8e open and initing
ae some prepared statements
-
7/21/2019 Stephens 200606 Im
30/41
So0tware
;se a multiclientapplication
Open source is an option Trillian
Jaim
Gire (Mac&
-
7/21/2019 Stephens 200606 Im
31/41
Training
Jet some training screenames
+ractice
Send ;Ls" +3Gs and 3ocs
As Huestions
+la!
-
7/21/2019 Stephens 200606 Im
32/41
Cas
IM is Cas
+atrons ;se it!
Sta00 can communicate
Training is minimal
ItBs GCC!
-
7/21/2019 Stephens 200606 Im
33/41
eturn on Inestment
elatiel ineDpensie
Jets librarians out into the
world where users are -reates communit
-
7/21/2019 Stephens 200606 Im
34/41
More Ways to
message
-
7/21/2019 Stephens 200606 Im
35/41
http://www.google.com/sms/ -
7/21/2019 Stephens 200606 Im
36/41
http://www.google.com/sms/http://www.google.com/sms/ -
7/21/2019 Stephens 200606 Im
37/41
-
7/21/2019 Stephens 200606 Im
38/41
Messaging FoI+
S/pe
-
7/21/2019 Stephens 200606 Im
39/41
8est +ractices 0or IMMa/e IM part o0 our technologplan
+romote our screen name andserice
Admin should be messaging as well
Train and encourage sta00 tointer0ace ia IM 0rom their des/s
Add our IM name to our businesscards" sig 0iles" presence
-
7/21/2019 Stephens 200606 Im
40/41
#esources
http,''www) tametheweb)com'im'
http://www.tametheweb.com/im/http://www.tametheweb.com/im/ -
7/21/2019 Stephens 200606 Im
41/41
Than/ 4ou!
AIM mstephens7mac
www.tametheweb.com