steria : managing information for success

A Steria Capability Overview

Managing information for success

Working with you to unlock the value of your business information

è www.steria.com

Did you know...

Steria has more than 800 enterprise information management (EIM) dedicated professionals in 16 countries

We address all our clients’ EIM challenges, offering solutions ranging from strategy consulting to the continuous improvement and adaptation of their systems

We have strong but independent partnerships with key EIM technology players, including Oracle, SAP, IBM, Microsoft, Informatica, QlikTech, SAS Institute and EMC²

We implemented Western Europe’s largest Electronic Document Records Management System for Northern Ireland Civil Service (NICS)

Wewerethefirstcompanywithaprovenmaturitymodelforbusinessintelligence(BI)

We are the preferred supplier of EIM services for leading companies across diverse sectors, includingDeutscheBankinfinancialservicesandVolkswagenintheautomotiveindustry

We have been involved in major database implementations across both private and public sectors in France, building unique taxpayer and customer views for clients such as Orange, EDF and the French Ministry of Finance

02 | Managing information for success è www.steria.com

“ Steria’s solutions have been helping enterprises across both private and public sectors make sense of their data for more than 15 years. We are proud of the part we play in helping our clients unlock the value of their information assets.”

Many organisations struggle to keep their enterprise information secure, up-to-date and compliant. Yet effective enterprise information management (EIM) can be crucial to future success. With more than 15 years’ experience in the EIM market, Steria understands the challenges and opportunities of managing information as a strategic asset.

We can help you respond to increasing regulatory and commercial enterprise compliance requirements. We can unlock the value of the unstructured data that is the result of a rapid uptake of social software amongst employees and customers. And with technology converging in the EIM market as traditional frontiers between business intelligence, data management and enterprise content management dissolve, we will ensure you are equipped to manage the huge diversity of information as the volume of data grows exponentially.

Our EIM portfolio of business intelligence, data management and enterprise content management solutions can lead to cost savings of up to 20% through the efficient management of your information and data, allowing you to do the same or even more for less.

With our help you will:

• Ensure the validity of business decisions

• Leverage the reliability and availability of your data for all business needs

• Guarantee the quality and efficiency of your content-based processes.

We are also trusted by our clients to run their IT infrastructures and applications portfolios and support them with business consulting, efficient testing and business process optimisation. We have a proven reputation for delivery excellence and for building long-term trusted partnerships with our clients. Isn’t it time you took a closer look at Steria?

Managing information as a strategic assetHow do you tap into the power of your data in the face of an exponential growth in data volume, escalating regulation and concerns about rising costs?

Managing information for success | 03è www.steria.com

Did you know… Steria helped a global telecommunications company improve its revenue assurance using complex data mining models on the basis of an integrated customer view.

The ability to share accurate information across your organisation is crucial for competitive advantage. It demands a business intelligence landscape that reliably provides actionable and up-to-date information where and when it is needed. Effective business intelligence leads to a step-change in how data is handled and the value that can be derived from it.

This is an area in which Steria excels. We have one of the largest business intelligence capabilities in Europe, providing services tailored to our clients’ needs beyond just the software and hardware. Our tried and tested design and implementation models and methods will give you all the tools you need, from data warehousing to reporting and analytics. In fact we were the first company with a proven maturity model for business intelligence offering a holistic view of BI initiatives, including the business process, organisational and technology elements.

Based on our Business Intelligence Maturity Model (biMM®), we have developed proven methodologies that have shaped the business intelligence landscape across Europe. They also speed up BI project results. The methodologies include:

• Our Business Intelligence Strategy Evolution (biSE) framework is a comprehensive methodology for developing business intelligence strategies

• Our proprietary BI Maturity Audit (biMA®) methodology is used by many European companies to help establish their BI strategies and assess current initiatives

• With our Business Intelligence Governance Framework (biGOV®) we offer advice on how clients can successfully develop and implement their own Business Intelligence Competency Centres.

We’re already helping clients such as BT and Deutsche Bank turn data into information that makes a difference. We can do the same for you.

Supporting intelligence-led decision makingAre you able to support decision-making that is driven by informed analysis rather than raw data?

Did you know… Steria helped Volkswagen improve the quality and efficiency of its enterprise information management by consolidating more than 100 BI systems using the biMA® methodology to develop a clear strategy and roadmap.


• Banking and insurance: our risk management reporting systems for the financial services sector deliver transparency around identified, assessed and prioritised risks. This allows banks and insurers to minimise, monitor and control the probability and/or impact of unfortunate events or to maximise the potential of business opportunities. We provided Union Invest with an analytical CRM solution that has consolidated all the existing applications as the basis for integrated and consistent marketing campaigns and are using social analytics to gain a holistic view of the customer.

• Telecommunications: as part of a new Business Intelligence Competency Centre, Steria developed a model-driven design approach for BI for T-Mobile. This is improving the quality of the requirements definition and reducing the time to market for new demands.

• Police: by integrating existing information silos in a centralised BI architecture, we have reduced the provision time for important criminal statistics from several days or weeks to just one day. We are also supporting crime prevention initiatives using advanced analytics principles based on a single version of the truth.

Gaining transparency


Here’s how we’re helping to put the right information in the right place at the right time for clients across multiple sectors, providing them with performance transparency

Only with accurate and consistent data can information be turned into informed business intelligence. In addition, legislation requiring European states and major banks to make their business processes more flexible demands effective master data management (MDM) for the handling and dissemination of information.

Master data held in the majority of systems is not only inconsistent, but features poor quality technical and business-oriented metadata. This leads to a lack of confidence in the information derived. Add to this the inefficiency and high cost of unsustainable data management practices and it becomes clear why so many organisations struggle to realise the power of their data.

Backed by over 300 data specialists, we offer a range of toolkits that use methodologies and processes based on our proven approaches to managing your data efficiently and cost-effectively. This frees you up to develop, implement and manage solutions that deliver greatest benefit.

• We have developed and deployed our robust PROFILES® methodology, proven across major banking, telecommunications and public sector organisations to deliver data integration, data migration and MDM projects within tight timescales.

• Our auditing and assessment tools, predefined industrial reference models and standardised development and data integration methods will help you to achieve consistent, integrated master and metadata and standardised nomenclatures.

• Our established Data Discovery Dashboard (DDD) tools and techniques will give you a better understanding of your organisation’s data. We will help you measure the quality of your data and the impact this has on your current and future business outcomes.

• The Steria Data Integration Framework combines best practice models and concepts and ready-made standard solution components that reduce the development effort and ensure a consistent high level of data quality over time.

Realising the power of your dataIt is estimated that around 40% of IT costs result from data quality-related problems and up to 30% of data held by businesses is incomplete and inaccurate.i


Did you know… Steria used the PROFILES® methodology to support the French ministry of Finance’s e-government programme ADONIS creating a consolidated database for taxpayers from 100 regions. We smashed the estimated go-live migration timeframe of 100 days, reducing it to just one weekend.


• Improved customer relationship management (CRM): we gave Société Générale a single view of its customers with a unique client-view repository in a Siebel environment with 10 million clients (residential and enterprise customers). This is enabling more focused and personalised customer engagement.

• Successful merger and data integration: following the merger of NSMD Bank in France with ABN AMRO Group, we provided an industrialised solution to migrate all NSMD’s existing data into ABN AMRO’s information systems.

• Informed business decision making: a leading private German health insurance business has enhanced its BI capabilities with a Steria solution replacing its existing statistical systems with a reliable and high-performance information system.

• Post merger integration: we helped a leading European insurer modify and integrate its regulatory solutions both to avoid compliance risks and to optimise costs.

Our data management expertise allows our clientstoreapsignificantbenefits.

Achieving regulation compliance and more

With unstructured data proliferating across the enterprise, it can be a challenge to give your people easy access to useful information through the applications they use every day. For many organisations, the key is to implement an enterprise content management (ECM) system. But this too can be fraught with difficulty because it involves major cultural change.

Steria can make change happen fast. Our experience in the delivery of large-scale ECM projects means that you will rapidly realise the benefits of an effective ECM solution. We will give you the technologies, strategies, methods and tools you need to derive real benefit from your enterprise-wide content.

Your documentation and other types of content will be administered over their life cycle with availability to users as needed. You will have documented process steps and guarantees that your compliance requirements have been met. The result? You will equip your people to create, store, manage, secure, distribute and publish any digital content across your organisation. In addition, you will:

• Achieve savings through the avoidance of change in media (digitising content early in the workflow), reducing transport and cutting storage time

• Gain competitive advantage by enabling processes with context and content such as letters, orders, invoices, images and audio

• Allow multi-disciplined or geographically dispersed teams to collaborate with and share information

• Manage risk and ensure that information is retained properly and compliantly through its lifecycle

• Improve agility with faster and better decisions through improved access to decision support information

• Influence behaviours so that employees understand the need for proper information governance.

Our experienced ECM professionals go beyond just supporting you during the introduction of your new system. We also operate it for you if required. That’s what we are doing at Northern Ireland Civil Service (NICS) where we have centralised records management across multiple departments to drive efficiencies [see facing page].

Sharing information enterprise wideDo your people struggle to capture, manage, store, preserve, deliver and exploit content and documents related to your organisation and its processes?



Providing rapid access to records and documents

InahighprofileprogrammeoftransformationaimedatcreatinggreaterefficiencyacrossNorthernIrelandCivilService(NICS), Steria deployed an Electronic and Document Records Management (EDRM) system enabling 18,000 civil servants to workmoreefficiently.Despiteanaggressiveschedule,themulti-faceted programme was successfully delivered on time and is providing NICS staff with tailored and quick access to records and documents.

Sir John Semple, Chairman of the Records NI Executive Governance Committee (formerly Head of Northern Ireland Civil Service), commented:

“Steriahasdeliveredasignificantchangeprogramme that in my experience has been anoverwhelmingsuccess.Theflexibility,professionalism and can-do attitude are attributes that I would encourage any potential partner to display whilst working on any major government project.”

Our portfolio of EIM solutions will help you make sense of your enterprise data. It is complemented by our proven industry-specific solutions, IT-enabled services, consultancy and technology solutions that give you the agility you need to make change happen as quickly as possible:

• Consulting: making the most of our sector expertise to successfully implement strategic and organisational change

• Application development and system integration: from solution definition, design and development, to deployment and ultimate benefits realisation. With our help, your IT can become a significant revenue or service enabler, unlocking business insight and operational efficiency

• Testing and quality assurance: bridging the gap between application development and systems rollout in areas such as innovative mobile device management solutions

• Application management: agile, focused IT services based on guaranteed outputs and outcomes designed to optimise and maintain solutions, such as those governing enterprise asset management and mobility

• Infrastructure management: meeting the drive for cost reduction, flexibility, performance improvement and growth

• BPO: delivering a step change in business efficiency, agility and performance.

We take our best-in-class consulting, solutions and implementation expertise to ensure our clients are able to manage their information for success. At insurance company Zurich, for example, we provided strategic consulting around the implementation of a new post box solution digitising incoming paper-based content and introducing it into the workflow. This demonstrates how we bring together our EIM expertise with both consultancy and IT-enabled services to improve the management of information enterprise wide.

Rising to the challenge of data proliferation Working with clients in all sectors, Steria offers Enterprise Information Management services that incorporate new business models, game-changing technologies and proven expertise in business process optimisation.


Did you know… Steria helped telecoms giant Orange launch a complete marketing programme focused on mass market customer loyalty with consulting services that included the design and implementation of new data management processes.


Steria Enterprise Information Management solutions and servicesWehavedevelopedspecificEnterpriseInformation services, solutions and innovations, including:

Services:

• Application Management & Development

• Business Process Consulting and Implementation

• Business Process Outsourcing

• Change Management

• End-to-End Testing Management & Governance

• Infrastructure Management

• Operational & IT Outsourcing

• Programme Management

Solutions:

• Business Intelligence

• biSE (Business Intelligence Strategy Evolution)

• biMM® (Business Intelligence Maturity Model)

• biMA® (Business Intelligence Maturity Audit)

• biGOV® (Business Intelligence Governance Framework)

• biTIL® (Business Intelligence Infrastructure Library)

• Finance Transformation Solutions

• Reporting Book

• Cognos AM Environment

• Data Management

• Data Discovery Dashboard

• PROFILES®

• Data Integration Framework

• Meta Data Explorer

• Single View of the Customer Solution

• Single View of the Citizen Solution

• Enterprise Content Management

• Electronic Mail Processing

• Electronic Record Management

Innovation:

• Advanced Analytics

• Self Service BI

• Agile BI

• Information Visualisation

• Mobile BI

• Big Data

• Logical Data Warehouse

• Information Lifecycle Management

• Social Analytics

Find out more

Find out more about Steria’s extensive range of EIM services and solutions and our diverse portfolio of IT-enabled business services by visiting http://www.steria.com/our-solutions/cross-industry-solutions/enterprise-information-management/ or email [email protected]

iOvum, 2010

About Steria: www.steria.com

Steria delivers IT enabled business services which help organisations in the public and private sectors operate more efficiently and profitably. By combining in-depth understanding of our clients’ businesses with expertise in IT and business process outsourcing, we take on our clients’ challenges and develop innovative solutions to address them. Through our highly collaborative consulting style, we work with our clients to transform their business, enabling them to focus on what they do best. Our 20,000 people, working across 16 countries, support the systems, services and processes that make today’s world turn, touching the lives of millions around the globe each day.

Founded in 1969, Steria has offices in Europe, India, North Africa and SE Asia and a 2010 revenue of €1.7 billion. 20%* of Steria’s capital is owned by its employees. Headquartered in Paris, Steria is listed on the Euronext Paris market.

*Including the Employees Shares Trust in the UK

Groupe Steria SCA 43 - 45 Quai du Président Roosevelt F-92130 Issy-les-Moulineaux CEDEX France © Steria _ BCEIM001

For further information about our services visit www.steria.com