steve dorfman, driven to excel for mechanical contractors association of metropolitan washington
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© Copyright Driven To Excel, Inc. :: Steve Dorfman
"How to Keep Employees Motivated
During Tough Economic
Times"
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Sarah
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Low pay + uninteresting work =
© Copyright Driven To Excel, Inc. :: Steve Dorfman
May 7, 2012
• Active / Engaged = Motivated• Effective Communication• 1/20th
• The 3 Emotional Hot Buttons• Your Employees’ 3 Drives (Motivators)
5
1/20th
“Get…me…a…HUMAN!”
“Okay, let me see if I got that…You said, You’re really fumin’ ” Is that correct?
© Copyright Driven To Excel, Inc. :: Steve Dorfman
The “Human Factor”
• Video Games• Netflix• Internet, E-mail, Text Messaging• Social Media• Pay at the Pump• ATM / Online Banking• SELF Check-Out• In-Vehicle DVD Players / iPods
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Communication Today
“The more elaborate our means of communication, the less we communicate.”
-Joseph Priestley1733 - 1804
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Is money the best motivator?
Do “Best Companies” also pay the most?
22 / 27
Pay Rank “Best” Rank
“Getting beyond money”
Source: 6/09 McKinsey Global Survey of 1,047 executives/managers/employees from a range of sectors
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Daniel H. Pink, Drive
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Motivation Requires Engagement
What’s the difference between “Managing” and “Leading?”
• Management Compliance • Leadership Engagement
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Autonomy
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Autonomy
Feeling:• Self-directed• Control over their time• Control over what they do
Mastery
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Mastery
© Copyright Driven To Excel, Inc. :: Steve Dorfman
• Making progress• Honing skills• Getting better• Feeling challenged• Growing / Learning
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Purpose
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Purpose
Doing things that:• Are interesting• Matter / Meaningful• Make a contribution• Have a connection to
something bigger than ourselves
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Stories (You or an employee)
Handouts
© Steve Dorfman • Driven to Excel, Inc.20
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -Maya Angelou
Impact
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Acknowledging the:
3 Emotional
What can be done…
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Maggie’s Birthday
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The shift went sideways
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Member Since…
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Know someone like this?
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Retired?
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“The Organizer”
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Friends / Followers / Connections
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1 Minute = 60 Hours
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“La-la-la-la-la-la-la!”
© Copyright Driven To Excel, Inc. :: Steve Dorfman
“As” & “Bs”
“A’s” follow Debra…
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Are You Present?
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Best Practices
How to have others feel:
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Active Listening
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Remember & Use Names
© Copyright Driven To Excel, Inc. :: Steve Dorfman
“How do you mean?”
© Copyright Driven To Excel, Inc. :: Steve Dorfman
E-mail Etiquette
Answer ALL Questions
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Write Down What People Say
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Share Impact
(Rob Donna)
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Under Promise &Over Deliver
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Share success stories
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Recognition (Recognize Progress)
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Get them involved (create = support)
Buy-In
© Copyright Driven To Excel, Inc. :: Steve Dorfman
More Brainstorming
How else can we haveEmployees
feel smart, important & valued?
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Performance Standards
• Yes or No• Create them
*together*• Employees rate
themselves
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Shortcutting Appreciation (tx)
Appreciation vs. Compliment:
“I appreciate you for _______”(Try it on your neighbor)
© Copyright Driven To Excel, Inc. :: Steve Dorfman
Thank You
Steve Dorfman202.556.3235