STEVEN WARD14159 W Forest Home Ave| Franklin, WI 53132

Phone: (520) 371-2416 | Email: wardstev@yahoo.com

~ BUSINESS DISTRICT & REGIONAL MANAGEMENT ~Solutions-driven and business-focused management strategist experienced in executing a wide range of operational management strategies designed to streamline internal processes to include daily operations, training and mentoring, cost controls, and team supervision in high volume food, retail and service operations. Expertise in driving business strategy development, financial management/P&L, team performance, and effective cost controls, while overseeing sales and marketing strategy development, revenue/profitability enhancement, and the driving of customer service excellence. Adept in driving high-impact management and leadership strategies focused on enhancing competitiveness, spearheading growth, driving market share, and increasing profitability.

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Business Operations Sales & Cost Analyses Strategic Planning Loss Prevention Restaurant

Management

Purchasing & Procurement

Workforce Management

Training & Development

Budget Management

Performance Enhancement

Staff Training/Development

Food/Labor Cost Control

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PROFESSIONAL EXPERIENCE

Pilot Travel Centers LLC.10/2005 - Present

TRAVEL CENTER GENERAL MANAGER (4/2006-Present)Managed and oversaw all aspects of daily operations and activities for a multi-unit travel center that included fuel, retail, deli, and a full-service restaurant, to include P&L, staff administration, sales and service management, and operations oversight. Led the achievement of total store sales surpassing $30M in fuel and over $5M in retail, deli, and restaurant sales in 2015.

Managed the activities of 50+ staff, to include a restaurant general manager, 3 assistant managers, 5-7 shift supervisors, a retail manager, retail cashiers, maintenance, food service workers, and support staff.

Drove business development objectives including team building and performance, increasing of sales and profitability, and effective cost controls to achieve company, region, store and personal goals.

Led the implementation of strategic value enhanced sales and marketing strategies to increase sales potential and revenue; brand specific POP, monthly promotion resets, and all merchandising/visual aids.

Controlled all expenses to include supplies, labor, Worker’s Comp, utilities, inventory, cash loss, and facility maintenance to ensure net operating costs met monthly budget criteria.

Oversaw all volume and profit objectives, strategies, and programs based on each category, to include all aspects of location financials, sales reports, forecasting and P&L performance.

Analyzed monthly operating statements and operational expenses to maximize profit potential.

Participated in the development of policies and procedures, and the screening, interviewing and selection of qualified applicants for various management and staff positions.

Established inventory levels and cost controls; researched, evaluated and purchased capital equipment, materials and supplies; analyzed financial reports/data in order to address deficiencies.

Achieved and maintained a turnover rate of 75% less then industry average.GENERAL MANAGER ~ Arby’s (10/2005-4/2006)Managed and led all aspects of daily store operations, to include cost and labor control, expense control, sales and service management, staff hiring and training, and location financials, to include P&L. Successfully revamped, cleaned and reorganized entire location to meet Arby’s brand requirement outlined in Arby’s Operation Evaluation; passed with a 98%.

Purchased food, beverages and supplies as needed; oversaw their preparation to ensure that every product served met the high standards of product quality.

Created and promoted a sales first environment to increase sales over 5% in a mature seasoned.

Maintained >40% food costs and a consistent operating profit of over 25%. Used SMTP, AMTP and DFW to train and prepare team members/managers for

growth opportunities. Ensured all marketing plans were executed on time and accurately to build repeat

customer visits. Trained staff on general cash control systems and general credit card security. Completed semi-annual performance appraisals for all team members, shift

managers and assistant managers. Counseled personnel when safety, harassment or discrimination policies have or

may have been violated. Effectively controlled gaps in a 24-hour business and quickly adapted to any

unforeseen circumstances.

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Wendy’s Corporation (WENCO)6/2000 - 10/2005

GENERAL MANAGER (3/2002-10/2005)/ASSISTANT MANAGER (6/2000-3/2002)Managed all aspects of franchise location operations, to include staff administration, financial management and P&L, workload delegation, and the implementation of continuous improvement initiatives. Planned, identified, and delegated responsibilities to managers and team members to ensure operations excellence; managed the hiring, training, scheduling and performance of staff.

Led the implementation of company initiatives by developing action plans and directly motivating and instructing the team on the implementation plans; provided direction to the team.

Generated sales growth by consistently delivering a positive guest experience and executing local marketing initiatives.

Managed P&L by tracking expenses, analyzing variances and initiating corrective actions.

Served as a key player in the opening of a new location, to include leading the hiring, training and development of management staff and team members.

Monitored and maintained food margins to include paper, condiment and waste control; ensured product inventory levels were met on a daily basis.

Reviewed work and operational processes in order to determine ways to improve service, performance, safety and customer service

Networked with team staff to drive training, new advancement and promotion efforts.

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