The tipping point was last year

http://www.google.be/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=JLuxP7PlZatCyM&tbnid=9AdnVssc3F-FEM:&ved=0CAUQjRw&url=http://forum.vodafone.co.uk/t5/Chill-lounge/A-bit-of-nostalgia-phones-you-re-still-fond-of-from-years-gone/td-p/627787&ei=hk1aUt39N6Ok0QWVkIC4Ag&bvm=bv.53899372,d.ZG4&psig=AFQjCNHLpjne5idc_AtUN1PPm4VsaVONpw&ust=1381736182822257

http://www.google.be/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=uNao1B5jpXeqFM&tbnid=XKmF1ShLcx2DKM:&ved=0CAUQjRw&url=http://piximus.net/others/cell-phone-throwing-contest-in-finland&ei=YkpaUoHKNqeS0AXinoGYCA&bvm=bv.53899372,d.ZG4&psig=AFQjCNEaJwbKkwLMZ27qr52M_Vo9pGkKKQ&ust=1381735365181050

http://www.google.be/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=LkT2LavzzJ6-BM&tbnid=-4R5ZOX1B9xhyM:&ved=0CAUQjRw&url=http://news.doddleme.com/news-room/kodak-may-be-down-but-thanks-to-last-minute-financing-theyre-not-out/&ei=sUxaUu2JCuKl0AWshIC4Cg&bvm=bv.53899372,d.ZG4&psig=AFQjCNGAmwkKXSxJRhT9b-CuSz9MQnmblA&ust=1381735951913062

Every business will change Every company will need to change

Innovation in the Financial industry?

It happens everywhere! At high speed!

It happens everywhere! At high speed!

It happens everywhere! At high speed!

It happens everywhere! At high speed!

It happens everywhere! At high speed!

http://www.google.be/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=ehKuNRcp5v8k8M&tbnid=hdodZJH9m1mTGM:&ved=0CAUQjRw&url=http://blogs.babble.com/family-kitchen/2012/06/20/mcdonalds-food-photos-why-burgers-look-so-much-better-in-ads-vs-reality/&ei=sKRaUb27CsrU0QWZioHwCQ&bvm=bv.44442042,d.d2k&psig=AFQjCNFor7cxwWOoEBisZBITpcW_40G6jg&ust=1364981289438145

Don’t look for the next BIG thing, Look for the next 100 small things.

FAST

EASY

FUN

The key question for every company:

“Why are we using customer data?”

It works in every industry…

Even in the most boring industry in the world…