Stimulating management innovation through knowledge

management

Ana Meskovska

E-Government and SEEITA Open Days Conference, 24-25.10.2013, Skopje

E-Government and SEEITA Open Days Conference, 24-25.10.2013, Skopje

About me

• B.Sc. EE• M.Sc. e-Business and Management and

organizational innovation• Consultant and Trainer in T&P Consulting• Quality and Information security manager• ECQA Certified IT Security Manager, E-Security

Manager, E-Learning Manager

E-Government and SEEITA Open Days Conference, 24-25.10.2013, Skopje

Contents

• What is innovation?• What is management innovation?• Why is management innovation important?• How to stimulate management innovation?• Conclusion

E-Government and SEEITA Open Days Conference, 24-25.10.2013, Skopje

What is innovation?

• Innovation is ‘the creation of new knowledge and ideas to facilitate new business outcomes, aimed at improving internal business processes and structures and to create market driven products and services’.

(Plessis, 2007, p.21)

E-Government and SEEITA Open Days Conference, 24-25.10.2013, Skopje

What is management innovation?

• Management innovation - ‘the generation and implementation of a management practice, process, structure, or technique that is new to the state of the art and is intended to further organizational goals’

(Birkinshaw et al., 2008, p.829)

E-Government and SEEITA Open Days Conference, 24-25.10.2013, Skopje

Why is management innovation important?

• Reality today– Advanced technology– ICT infiltration in every sphere of the living– Innovative products and services– E-Government and e-Services

• What is missing?

E-Government and SEEITA Open Days Conference, 24-25.10.2013, Skopje

How to stimulate management innovation?

• Numerous challenges for motivation and implementation of innovation

• Knowledge management as a tool for stimulating innovation

• Research study - stimulation of management innovation through more suitable and focused knowledge management

E-Government and SEEITA Open Days Conference, 24-25.10.2013, Skopje

KM strategies and practices

• Experiential self-learning, conferences, close collaboration with partners - effective at stimulating management innovation (direct influence)

• Regular meetings among employees - influential practice for sharing knowledge and innovative ideas

• Training - relevant for acquiring essential knowledge• Mentoring - excellent approach for sharing tacit

knowledge

E-Government and SEEITA Open Days Conference, 24-25.10.2013, Skopje

Additional findings

• HRM department can play a significant role in the KM process

• ICT workforce-management innovations are more easily accepted if they are linked to ICT (eg. software solution)

• Changes in legislation

E-Government and SEEITA Open Days Conference, 24-25.10.2013, Skopje

Conclusion

• Importance of management innovation for innovative products and services

• Focused knowledge management for stimulation of management innovation

• Importance of tacit knowledge

E-Government and SEEITA Open Days Conference, 24-25.10.2013, Skopje

References

• Plessis, M. du, 2007. The role of knowledge management in innovation. Journal of Knowledge Management, 11(4), pp.20–29.

• Birkinshaw, J., Hamel, G., Mol, M.J., 2008. Management Innovation. Academy of Management Review, 33(4), pp.825–845.