#atlassian

DEAN HUDSON • UX DESIGNER • ATLASSIAN • @DEANHUDSON

Collaborative designHow we do design on the JIRA team

COLLABORATIVE DESIGN

TALK TO YOUR CUSTOMERS

COLLABORATIVE TECHNIQUES

Collaborative design

Collaborative design

C O L L A B O R AT I V E D E S I G N

C O L L A B O R AT I V E D E S I G N

Problems with this approach:

N O O W N E R S H I P

N O C O M M U N I C AT I O N

S I N G L E P E R S P E C T I V E

C O L L A B O R AT I V E D E S I G N

#atlassian

C O L L A B O R AT I V E D E S I G N

Collaborative design is all about getting multiple perspectives on a problem.

C O L L A B O R AT I V E D E S I G N

C O L L A B O R AT I V E D E S I G N

C O L L A B O R AT I V E D E S I G N

Three benefits:O W N E R S H I P

A L I G N M E N T

K N O W L E D G E

C O L L A B O R AT I V E D E S I G N

Three benefits:O W N E R S H I P

A L I G N M E N T

K N O W L E D G E

C O L L A B O R AT I V E D E S I G N

Three benefits:O W N E R S H I P

A L I G N M E N T

K N O W L E D G E

C O L L A B O R AT I V E D E S I G N

Three benefits:O W N E R S H I P

A L I G N M E N T

K N O W L E D G E

C O L L A B O R AT I V E D E S I G N

C O L L A B O R AT I V E D E S I G N

Collaborative design

≠ Design by committee

C O L L A B O R AT I V E D E S I G N

Don’t ship @#$%&! up horses! ”

“J U R G E N S PA N G L , H E A D O F D E S I G N

C O L L A B O R AT I V E D E S I G N

Design choices

C O L L A B O R AT I V E D E S I G N

∞

Collaborative techniques

Collaborative techniques

Collaborative techniques

W O R K S H O P S

D E S I G N S P I K E S

M A K E W O R K V I S I B L E

Workshops

C O L L A B O R AT I V E T E C H N I Q U E S

Who should you invite?

C O L L A B O R AT I V E T E C H N I Q U E S

C O L L A B O R AT I V E T E C H N I Q U E S

Visualise your ideas

C O L L A B O R AT I V E T E C H N I Q U E S

C O L L A B O R AT I V E T E C H N I Q U E S

C O L L A B O R AT I V E T E C H N I Q U E S

Design spike

C O L L A B O R AT I V E T E C H N I Q U E S

C O L L A B O R AT I V E T E C H N I Q U E S

C O L L A B O R AT I V E T E C H N I Q U E S

C O L L A B O R AT I V E T E C H N I Q U E S

Make work visible

C O L L A B O R AT I V E T E C H N I Q U E S

C O L L A B O R AT I V E T E C H N I Q U E S

C O L L A B O R AT I V E T E C H N I Q U E S

C O L L A B O R AT I V E T E C H N I Q U E S

Talk to your customers

Talk to your customers

Business Customer

TA L K T O Y O U R C U S T O M E R S

Business Customer

UX

TA L K T O Y O U R C U S T O M E R S

When should you be talking with

your customers?

TA L K T O Y O U R C U S T O M E R S

All the time.

TA L K T O Y O U R C U S T O M E R S

Continuous discovery

TA L K T O Y O U R C U S T O M E R S

Continuous discovery

Research Research Research Research

Product design

TA L K T O Y O U R C U S T O M E R S

TA L K T O Y O U R C U S T O M E R S

TA L K T O Y O U R C U S T O M E R S

TA L K T O Y O U R C U S T O M E R S

TA L K T O Y O U R C U S T O M E R S

TA L K T O Y O U R C U S T O M E R S

Summary

Summary

Collaborative design

• Better understanding of the problem• Ownership & alignment• Shared knowledge

Collaboration tools

• Workshops• Design spikes• Sharing work

Talk to your customers

• Design with your users, not for your users• Set up a regular cadence• Involve the whole team

DEAN HUDSON • UX DESIGNER • ATLASSIAN • @DEANHUDSON

Thank you!