S T O P S T A R T C H A N G E C O N T I N U E

Northern Arizona University | Employee Development Day 2011

The STOP, START, CHANGE, CONTINUE (SSCC) model is an easy way to identify actionable steps

to make improvements to almost anything. It can be done by an individual or in groups. It can

be done to identify steps to increase personal happiness, affect improvements with

relationships, improve business processes and even provide feedback to employees. It can be

used to brainstorm possibilities and then narrow the field to viable alternatives for

implementation.

When using the SSCC model, try to generate a good number and a wide variety of types of

ideas. Ways to improve both of the number and quality of the alternatives may include:

• Write it down • Capture all ideas

• Devil’s advocate • Involve others

• Sleep on it • Wait to evaluate

alternatives!

Source: http://getalegup.wordpress.com/2010/10/28/start-stop-change-and-continue/

S T O P S T A R T C H A N G E C O N T I N U E

Northern Arizona University | Employee Development Day 2011

This model can be applied to almost anything that could be improved.

• Personal happiness • Departmental processes

• Relationships with family • University processes

• Household administration • Employee feedback

After a list of ideas and potential actions has been generated, they need to be evaluated. A

quick list of items to consider includes:

• Who will be impacted?

• How much benefit will this action bring?

• How hard will this action be to implement?

• Are there resource constraints?

• How quickly will I see results – and does that matter?

• Is there anyone who needs to agree to this action before it is implemented?

In order to

I am going to …

…STOP… …START… …CHANGE… …CONTINUE…

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