Story of Wi-Fi

Note: Customer is facing any issue(No Browsing OR Authentication) and connected via Wi-Fi and unable

to open modem page.

If your Wi-Fi signals shows star and Wi-Fi list search your area network but not your desired network, it means your Wi-Fi is disabled from your modem, then follow enable Wi-Fi process from modem.

Case 1

If your Wi-Fi signals shows star and Wi-Fi list

search your area network and also your desired network, then should connect Wi-Fi with the

key.

Case 2

If you enter the key of Wi-Fi and it shows below message, it means you don’t know Wi-Fi key, then you have to check Wi-Fi key from modem page or change it from CPE Management.

Case 3

In the taskbar if it shows Red Cross on monitor instead of signals, it means your wireless network connection is disabled from the network connection page.

Case 4

In the taskbar if signals shows Red Cross (No Wi-Fi search), it means your Wi-Fi is disabled from the laptop (should enable Wi-Fi from laptop)

Even Wireless network connection is also

enabled

Case 5

If your desired network or if you connect your

Wi-Fi name and it shows a message (The settings saved on this

computer for the network do not match

the requirements of the network) with Red

Cross on Wi-Fi name, it means that your previous setting

mismatched with the new Wi-Fi settings.

Or if your modem Wi-Fi security key is

mismatch with your laptop Wi-Fi key then it shows below message.

Case 6

Then you should remove your Wi-Fi network then search again and connect it.

If signal shows connected it means Wi-Fi is connected properly, but if yellow mark appears on signals and status shows a message (“Identifying” or “Un-identified network”), it means WLAN card is unable to get LAN IP from modem.Then follow:•Manual or auto IP assigns process•Disable/enable wireless network connection•Ports interchange

Case 7

If signal shows connected it means Wi-Fi is connected properly, no issue with Wi-Fi

Case 8