strategic insight for business technology leaders - the role of … · 2013. 11. 18. · oracle...
TRANSCRIPT
THE ROLE O F THE CIO: SKILLS AND TALENT
Dr Dirk E. Mahling, CMVP
Seattle City Light NOVEMBER 2013
QUICK BIO
• German National U21 Track and Field Team • Reserve Officer German Army (Signal Corps on the Iron Curtain) • Psychology (Germany) and Computer Science (Massachusetts) • Management Consultant A.T.Kearney (Düsseldorf and Chicago)
• German Unification 1990s Berlin • CKO Knowledge Management, Chicago
• CTO for Energy Start-Ups (Boston, NYC) • Utility CIO
The Business Starting by measuring alignment with the business Finding alignment by meeting at the process level Architecture and systems drive skills and needs System Refresh, Capital and O&M
AGENDA
HISTORY OF CITY LIGHT
5 Technology Board Departmental Overview
March, 1902 - Seattle voters approve bonds to build a hydroelectric power plant on the city’s newly established Cedar River watershed. January, 1905 – Cedar Falls plant comes online and first streetlights are illuminated. April, 1910 - Charter amended to create Light and Power department. September, 1924 – Gorge Dam in service. First dam in the Skagit project October, 1936 – Diablo Dam in service. December, 1952 – Ross Dam in service. Final dam in the Skagit project. August, 1967 – Boundary Dam in service. 2005 – Certified carbon neutral
GENERATION
17 Technology Board Departmental Overview
%
THE BUSINESS
7 Technology Board Departmental Overview
DISTRIBUTION
18 Technology Board Departmental Overview
%
Information Technology Services Division 8
IT Skills Inventory derives from
Business Customer Alignment
Information Technology Services Division 9
STRATEGIC PLAN
19
Multi year process with extensive public involvement
Priorities and Objectives guide investment
Associated Rate Ordinance provides predictability
Technology Board Departmental Overview
Technology Architecture How do I read the blueprint?
Find my division
Find my business unit
Find information categories used in my decision making
Aha!
Technology Architecture When is this happening?
The approximate timeline for the systems change roadmap is read
from top (2013)
to the bottom (2020)
ORGANIZATION
21 Technology Board Departmental Overview
%
Dirk Mahling CIO
Tara Duckworth Applications
Daniel Key Operations
Steve Lightfoot Power Systems
Tracye Cantrell Utility Programs
Executive Support Budget Analysis
IT Asset Management
Project Management Business Analysis Application Development Application Support Business Intelligence
Service Desk End User Support Telephony Network Admin DBA Server Admin Business Continuity Cyber Security
Energy Management System (EMS) Power Trading and Risk Management
CIS Solution Enterprise Architecture
GOVERNANCE BODIES INCORPORATE BUSINESS TALENT
BY THE NUMBERS
IT Employees 115 FTE – over 300 extended team Applications >400 Packaged and Deployed Databases 400 End User Devices 2500 Average Concurrent Projects 80 Major Facilities Supported 7
22 Technology Board Departmental Overview
SAMPLE TECHNOLOGIES
23 Technology Board Departmental Overview
%
Oracle Oracle Utilities (WAMS, OMS, CC&B) Solaris Unix Databases Java SOA/OSB Weblogic Business Intelligence WebCenter Suite (ECM) Identity Management
Microsoft Windows 7 Windows 8.1 Windows Phone MS Office Windows Server IIS and .NET SQL Server LYNC Sharepoint
And more . . . ESRI, Schneider VMWare Cognos BI Novell
Linux COBOL HTML5 SIEMENS
SANs Microwave/800Mhz SONET AntiVirus
CHALLENGES AND OPPORTUNITIES
Mobile Workforce
IT/OT Convergence
Cyber Security
30 Technology Board Departmental Overview
IT/OT CONVERGENCE
32 Technology Board Departmental Overview
TALENT PIPELINE
Skills Inventory driven by Architecture derived from Strategic Plan
Hiring Plan with HR Individual Training Plans
Rolled up Departmental Plan
Succession Plan
Talent Pipeline
CUSTOMER SERVICE EXCELLENCE: BEST UTILITY IN THE WEST
15 Technology Board Departmental Overview
%
Benchmarked regularly against other utilities • Phone and online surveys • Business and Residential • By size and type Most visible IT Contributions to our success: • Mobile Web Presence • Skills Management • Outage Management System • Outage Map • Streetlight Map • Public Home Page (PAN) Redesign • Printed Bill Redesign
GREENEST
13 Technology Board Departmental Overview
%
36 Technology Board Departmental Overview