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UNIVERSITY OF ZENICA - R E C T O R' S O F F I C E -

Strategic Management of Higher Education Institutions Based

QUALITY ASSURANCE OFFICE

Strategic Management of Higher Education Institutions Based on Integrated Quality Assurance System – SHEQAWorkshop: ’’„Role of Quality Assurance in Strategic

Management of the Institution’’Management of the InstitutionPresent methods of strategic management which use at the UNZE in the governing of

Presenter: Prof Dr Darko Petković vice rector

the institution

Presenter: Prof. Dr Darko Petković, vice-rectorMr sc. Ibrahim Plančić, QA manager

Institution: UNIVERSITY OF ZENICA

‘’Strategic Management of Higher Education Institutions Based on Integrated Quality Assurance System- SHEQA” SMRG_ 511262_2010.

Workshop Title: " Role of Quality Assurance in Strategic Management of the Institution " - SHEQA, Bihać, April 23-24, 2013

1. MISSION OF THE UNIVERSITY OF ZENICA

The mission of UNZE is based on tree essential components of higher education:♦ lecturing - scientific (educational) work and♦ scientific – research-innovative work♦ service of the community.

These tree components of higher education are mutually dependent, but, for easiercomprehension and control of managing processes at the university, they can bedecomposed in the following way:decomposed in the following way:Education, both through the curriculum and through the research process, of high quality,young professionals (students), but also the adults, in all areas of teaching that exist atthe university, so that they can be productive in their current and future activities,continuous monitoring and improvement of scientific, research and innovative work at theuniversity, training (education) and the inclusion of a great number of young people(assistants and other young) in this process, linking the university with the environment,economic and cultural events,eco o c a d cu tu a e e ts,service to the narrower and broader community through continuous contribution invarious fields of management, constantly being guided by the highest internationalstandards of excellence in every area.


Workshop Title: " Role of Quality Assurance in Strategic Management of the Institution " - SHEQA, Bihać , April 23-24, 2013.

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2. VISION OF THE UNIVERSITY OF ZENICA

The UNZE vision is to become a modern and recognized institution of highereducation, included in a joint academic area of Europe and the world.By this vision UNZE should become an optimally sized, flexible university until theyear 2014, with 10-12 members (organizational units: faculties, institutes, etc.),which will give a 20-30 type of diploma (courses) and have 6000-8000 students whowill live and work in several functional campuses.The purpose of higher education and scientific-research work in Zenica through the formThe purpose of higher education and scientific research work in Zenica, through the formand organizational structure of UNZE, is that it utilizes, in a previously organized andstructured manner, available resources and focus future activities on the plan ofdevelopment of the teaching-scientific activities (education) and scientific - researchwork Moreover in this manner it is possible to optimally use all cited resources inwork. Moreover, in this manner it is possible to optimally use all cited resources infunction of overall economic and social development of Zenica and the wider region.Planned assumptions of UNZE development, as an efficient university of fundamentaland applied sciences, should be compatible with the demands of future society whichmust be able to compete on the world market and will generate the overall developmentmust be able to compete on the world market and will generate the overall developmentof the region.



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3. STRATEGIC OBJECTIVES

The strategic objective of higher education and scientific-research work in ZE - DOCanton is the development of UNZE. This goal will be possible to achieve by therealization of a series of individual tasks (sub - tasks), of which the most importantare:The purpose of higher education and scientific-research work in Zenica, through the formand organizational structure of UNZE, is that it utilizes, in a previously organized andstructured manner, available resources and focus future activities on the plan ofdevelopment of the teaching-scientific activities (education) and scientific -research work. Moreover, in this manner it is possible to optimally use all citedresources in function of overall economic and social development of Zenica and the widerregion.Planned assumptions of UNZE development, as an efficient university of fundamentaland applied sciences, should be compatible with the demands of future society whichmust be able to compete on the world market and will generate the overalldevelopment of the region.development of the region.The strategic objective of higher education and scientific-research work in ZE - DOCanton is the development of UNZE. This goal will be possible to achieve by therealization of a series of individual tasks (sub - tasks), of which the most importantare:are:



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3. STRATEGIC OBJECTIVESConsolidation and more rational use of available resources in the field of higher education andConsolidation and more rational use of available resources in the field of higher education andscientific-research work (personnel, facilities, laboratories, libraries, etc.);Optimal schedule of personnel in the performance of the teaching process and realization ofscientific-research and development and research projects, which raises the quality of teachingand ensure efficiency in the research;and ensure efficiency in the research;Creating the conditions, by consolidation of staff and research labs, for forming scientific and researchunits (institutions or groups) in accordance with the ZE-DO Canton Law on Scientific-ResearchActivity. This is the most efficient way to create a so-called critical mass of personnel and knowledge,which can successfully and competently resolve a wide range of issues related to economic and socialy p y gdevelopment of the region. ("cells of personnel and knowledge“);Creating the conditions for making long-term program of development of higher education andscientific-research work in accordance with the needs of the region and ZE-DO Canton;Provision of material and personnel infrastructure for the establishment of scientific andProvision of material and personnel infrastructure for the establishment of scientific andtechnological park (STP) as an efficient structure and mechanism for the generation of ideas andimplementation of technologies, with direct participation of knowledge, equipment and personnel fromthe UNZE structure;More direct cooperation with the economy in the function of adjustment of the educational processfor its restructuring and development in accord with the needs of the economy and the realization aslarge as possible number of software projects (technological transfer), where the research results arerapidly applied in the practice;



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3. STRATEGIC OBJECTIVESSignificant increase of including the young generation in the university education, because theexisting percentage in B&H (about 15-20% of graduated from secondary schools continue tostudy) is absolutely unacceptable. In this way, raises the knowledge level of the young generationthat is coming and who will thus be a generator of ideas and development;Developing the university and other forms of scientific and technical cooperation with the institutionsin B&H and in the world, through various forms: joint projects, exchanges, study visits,conferences, seminars and other forms of co-operation. In this way most efficient transfer is doneof information, technology, knowledge and experience and all this is aimed to the development of ownstaff and local firms and institutions;staff and local firms and institutions;Assembling at UNZE the human resources of best quality, most professional and experienced, butalso most talented young people, and then organizing their further education, specialization andtraining to resolve the problems from the broadest spectrum, especially new technologies andproducts. In addition, in this way can be effectively stopped a negative process known as the "brainp , y y pp g pdrain out";



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3. STRATEGIC OBJECTIVES

Main important document:

Strategic Development Plan of the University of Zenica – 2009 -Strategic Development Plan of the University of Zenica – 2009 -2014.year (Approved by faculties, institutes, centres,....steeringboard, management) .....In the time of preparation about 200persons were consulted (staff, alumni, partner universities,persons were consulted (staff, alumni, partner universities,ministries, NGO, industry-business representative,....

Top-down and bottom-up iterrative processClear defintion od strategic goalsClear defintion od strategic goalsAction plans / Master Plan of Activities / Road MapsT arget known and definedSMART principleSMART principle



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4. GENERAL ELEMENTS STRATEGIC MANAGEMENT4.1 KEY QA AND QI ACTIVITIES

Establishing permanent body for monitoring and quality assurance-g p y g q yimprovement at the UniversityProviding human resources and infrastructure for collection and processing ofdata relevant for analysis and evaluation of quality (KPIs)Obligatory self evaluation and quality assessment of the institution (and studyObligatory self-evaluation and quality assessment of the institution (and studyprogrammes)External evaluation/quality checks in accordance with HEA B&H standards, orother institution engaged by the UniversityUniversity accreditationInternational cooperation through conduction of joint study programmes,student and teaching staff exchangeEstablishing permanent cooperation with employers and graduates with theEstablishing permanent cooperation with employers and graduates with thegoal of obtaining feedback on quality of study programmes and competenciesgraduates have acquired upon completion of studyProviding resources for quality improvement: space, human resources,organizational material and technicalorganizational, material and technicalConstant promoting and building culture of quality at the University andfaculties within the University, as well as professional improvement of the staffthat actively participate in these processes (seminars, workshops, contactsand e change of e perience and information ith other home and internationaland exchange of experience and information with other home and internationalinstitutions);


Workshop Title: " Role of Quality Assurance in Strategic Management of the

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4. GENERAL ELEMENTS STRATEGIC MANAGEMENTPublication of quality assessment results on the internet site of the Universityand faculties within the UniversityUnity of educational, professional, and scientific-research work whosecontents, results and knowledge are used in teaching processContinuous improvements in all aspects of work- University providesconditions for achieving increased efficiency of studies and scientific researchresults with the application of measures for quality assurance, constantpp q y ,monitoring and needed financial support.



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4. GENERAL ELEMENTS STRATEGIC MANAGEMENT4.2 PARTICIPANTS IN QUALITY ASSURANCE

All employees (teachers, assistants, lab staff, ...) and students of the University andfaculties within the University participate in quality assurance and Improvement.They work on quality assurance/improvement through appropriatebodies/committees:

Quality Assurance Committee and Experts UnitsChairs /Departments/ Institutes/ CentresSenateSenate,Student UnionStakeholders (Representative involved in Stakeholders Forum)

Organizational structure scheme of Quality Assurance System follows OS of UNZEOrganizational structure scheme of Quality Assurance System follows OS of UNZERights and obligations of participants in quality assurance are regulated by theStatute and other general acts of the University.All participants have the right and obligation to participate in quality assurance at theirworking place by participating in the work of quality assurance bodies.



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Legend:01 – Rectorate02 Faculty of Metallurgy and Materials

Senate/ Rector02 – Faculty of Metallurgy and Materials03 – Faculty of Mechanical Engineering04 – Faculty of Education05 – Faculty of Health Care06 – Faculty of Economics07 – Islamic Pedagogical Faculty08 – Faculty of Law

UNZE Committee for the quality/ Office for the quality / UNZE Manager for the

quality

y09 – Students’ Dormitory Centre10 – Metallurgical Institute “Kemal

Kapetanović”

Committee for the quality OU3/ Manager for the quality OU 03

Committee for the quality OU2/ Manager for the quality OU 02

... Committee for the quality OU10/ Manager for the quality OU 10

Figure . Net structure of QA system at UNZE

11‘’Strategic Management of Higher Education Institutions Based on Integrated

Quality Assurance System- SHEQA” SMRG_ 511262_2010.Workshop Title: " Role of Quality Assurance in Strategic Management of the

Institution " - SHEQA, Bihać , April 23-24, 2013.

WHAT IS SELF-ASSESSMENT / SELF-EVALUATION?

Model Evidence

Assessment

Strengths Areas for SAction Plansg Areas for

Improvement Score Plans




Contents of Self-Evaluation Report

2. BASIC DATA ABOUT THE UNIVERSITY OF ZENICA2.1. Most Important Data on University of Zenica (UNZE)2.1. Most Important Data on University of Zenica (UNZE)2.2. Mission and Vision of the UNZE2.3. Micro Location and Environment2 4 B i d t Ab t O i ti U it (OU ) b f2.4. Basic data About Organization Units (OU-s) members ofUNZE2.5. Management of UNZE and Managing the HumanResources2.6. Financial Aspects of the Business in the Year 2009

Key performance indicators





3. EVALUATION OF THE EDUCATION –SCIENTIFIC PROCESSSCIENTIFIC PROCESS3.1. Study Departments in the Year 20093.2. Graduates in the Year 20093.3. Mobility Data in Education Process(students, teachers,..)

Key performance indicators





4. EVALUATION OF R&D4.1. Students of Master's Degree at UNZE in the Year 20094.2. Doctoral Students in the Year 20094.3. Evaluation of Published Papers (Articles) in the Year 20094.4. R&D and Professional Projects in the Year 20094 5 P bli h d B k i th Y 20094.5. Published Books in the Year 20094.6. Organization of the Seminars, Conferences, Congresses etc. inthe Year 20094 7 Current State and Prospective in R&D4.7. Current State and Prospective in R&D4.8. Swot Analysis of R&D

Key performance indicatorsKey performance indicators




Relations 2008.year 2009. year KPI

Financial key indicators

UNIVERZITET U ZENICI

KI 1 Total Budget /No.of stuxdents 15 480 456 / 5371 = 2 882 13 800 000/ 6300 = 2190

KI 2 Total Budget/Full employes 15 480 456 / 361 = 42 882 KM 13 800 000/ 364 = 37 912

KI 3 Total Budget / Teaching staff-total

15 480 456 / 394 = 39 290 KM

13 800 000 / 463 = 29 805

KI 4 SREDSTVA OSNIVAČA / UKUPAN BUDŽET

11 270 250/15 480 456 = 72,8%

9 300 000 / 13 800 000 = 67,4%

KI 5 SOPSTVENI PRIHODI / UKUPAN BUDŽET

3 504 101 / 15 480 456 = 22,6%

4 500 000 / 13 800 000= 32,6%

KI 6 DONACIJE / UKUPAN BUDŽET

706 103 / 15 480 456 = 4,6%

100 000 / 13 800 000 =0,1%

SREDSTVA OSNIVAČA / 11 270 25 / 9 300 000 / 6300 = 1 476KI 7 SREDSTVA OSNIVAČA / BROJ STUDENATA

11 270 25 /5 371 = 2098 KM

9 300 000 / 6300 = 1 476 KM

KI 8 SOPSTVENI PRIHODI / BROJ STUDENATA 3 504 101 / 5371 = 652 KM 4 500 000 / 6300= 714

KM

KI 9 DONACIJE / BROJ 706 103 / 5371 = 131 KM 100 000 /6300= 15 8 KMKI 9 STUDENATA 706 103 / 5371 = 131 KM 100 000 /6300= 15,8 KM

KI 10SREDSTVA OSNIVAČA /

BROJ STALNO ZAPOSLENIH

11 270 250 / 361 = 31 219 KM

9 300 000 / 364 = 25 549 KM

SOPSTVENI PRIHODI / 4 500 000 / 364 = 12 262

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KI 11 BROJ STALNO ZAPOSLENIH

3 504 101 / 361 = 9 706 KM 4 500 000 / 364 = 12 262 KM

KI 12 DONACIJE / BROJ STALNO ZAPOSLENIH 706 103 / 361 = 1 955 KM 100 000 / 364 = 274 KM

Management with KPI data

Phase 1Identification of the current stateForecast future trends

Phase 2Develop/renew vision, mission, objectives & goals

Phase 3Identification of the gaps between where we are now and where wewant to bewant to be

Phase 4Key processes for improvement (so call – improvement plan)Key processes for improvement (so call improvement plan)Action plan implmentation




STEARINGBOARD

RECTOR

SENATE

Vice Rector Vice RectorVice RectorFinance and

R&I EducationFinance and Development

Vice RectorQA

QA University Council




4. GENERAL ELEMENTS STRATEGIC MANAGEMENT4.3 AREAS OF QUALITY ASSURANCE FUNCTIONING

Quality assurance areas have the division of responsibility according to the position:Managing processes, planning, control and organization (management of theUniversity/faculty),Finances, procurements and accounting (Vice-rector for finances and developmentand Financial Experts Unit) ,Educational process: studies, structure, purpose, study programmes, criteria,Educational process: studies, structure, purpose, study programmes, criteria,assessment and student progression (Vice-rector and Vice-dean for education),Research&scientific&Innovation, artistic and professional work, project monitoring(Vice-rector and Vice-dean for scientific research),Managing the q alit contin o s impro ements (Vice rector and Q alit Ass ranceManaging the quality, continuous improvements (Vice-rector and Quality AssuranceCommittee)Legal and personnel affairs (Secretaries)Work with students (Student Services)Logistics, facilities, equipment, library, books, IT equipment etc. (Technical and otherservices).

Quality assurance in each area is provided in accordance with plans and QA proceduresQuality assurance in each area is provided in accordance with plans and QA procedures for each area.



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Strategic Management of Higher Education Institutions Based g g gon Integrated Quality Assurance System – SHEQAWorkshop: ’’Role of Quality Assurance in Strategic

Management of the Institution’’

THANKS FOR ATTENTION!

Presenter: Prof Dr Darko Petković vice rectorPresenter: Prof. Dr Darko Petković, vice-rectorMr sc. Ibrahim Plančić, QA manager

Institution: UNIVERSITY OF ZENICA


Workshop Title: " Role of Quality Assurance in Strategic Management of the Institution " - SHEQA, Bihać, April 23-24, 2013

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