Strategic Objectives UTM Registrar

S3: Enhanced Entrepreneurial Ecosystem 2 2

S6: Outstanding Contribution to Society 1 1

P1 : Continuous Academic Quality Improvement - 1

P7: USR for Community Engagement 1 1

P8: Excellent Service Delivery 1 5

P9: Safe and Secure Campus Environment - 1

L1: Competent & Productive Staff 3 11

L3 : Conducive Environment - 2

R1: Sustainable and Prudent Resource Management - 1

R2: Diversified income Base - 1

JUMLAH 8 26

KAI/BSC REGISTRAR 2013

Competent &

Productive Staff L1

Str

ate

gic

En

ab

lers

V

isio

n

Office of Registrar Vision: To be a World Class University management centre in supporting university aspirations

Mission: To lead high quality university management and administration through conscious management in fulfilling

customer needs

Mis

sio

n &

Th

rusts

Cu

sto

me

rs /

Sta

ke

ho

lde

rs

Qu

ali

ty M

an

ag

em

en

t

& S

erv

ice

De

live

ry (

IP)

Continuous academic

Quality improvement P1

USR for community

engagement P7

Safe & secure

campus

environment

P9

Improving our core processes & delivery effectiveness (IP)

Resources/Financial sustainability

Sustainable & prudent

resource management R1

Diversified Income Based R2

Valuing and developing our workforce (L&G)

Globally marketable

and outstanding

graduates

S1

Notable Technological

Research and Inovation

Institution

S4 Outstanding Contribution

to the Society S6

Human Capital Community Engagement

Excellent service delivery P8

Conducive environment L3

Global Outlook

Enhanced entrepreneurial

ecosystem S3

Research & Innovation

Excellent ( 90< x )

Good ( 80< x ≤90 )

Average ( 50< x ≤80 )

Poor ( 0≤ x ≤50 )

Registrar’s KAI Achievements until 31 December 2013 in Corporate Scorecard University :-

0

1

2

3

4

5

6

7

Excellent Good Average Poor

7

0 0

1

Excellent

Good

Average

Poor

Strategic

Objectives

Code

(UTM) KAI

Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Stakeholder Perspective

S3: Enhanced

entrepreneurial

ecosystem

S3.3

No.of staff involved

in entrepreneurial

projects

10

(UTM-

300)

38

100%

quarterly

1. UTM IDC Bandar Penawar development

project. - 6 staffs

2. Income Generation (Penyewaan Ruang

Pusat Latihan UTM) – 7 staffs

3. Income Generation (Pemasaran

Modul/Program Latihan) – 10 staffs

4. Rental & Sales of Convocation Attire - 5

staffs

5. Transcript Application System (UTMTrAS) –

10 staffs

S3.4

No. of staff with

entrepreneurial

exposure

200 325 100%

quarterly

Registrar’s KAI Achievements until 31 December 2013 in Corporate Scorecard University :-

Strategic

Objectives

Code

(UTM) KAI

Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Stakeholder Perspective

S6: Outstanding

contribution to

society

S6.1

Number of high

impact community

project (USR)

1

(UTM-

75)

1 100%

Quarterly

The USR project was held on 22-24 November

2013 at the Dataran Datuk Jaluk Benut Pontian.

Aktiviti yang akan dijalankan:

1. Projek binaan hiasan taman ( Simenfero )

oleh Fakulti Kejuruteraan Awam

2. Projek binaan berasaskan fibreglass seperti

boat, tangki dss daripada Pusat Teknologi

Marine FKM

3. Bengkel buat kuih oleh Fakulti Pendidikan

4. Teori dan amali mandi jenazah oleh Pusat

Islam.

5. Program pemeriksaan asas kesihatan oleh

Pusat Kesihatan Mahasiswa UTM

6. Bengkel Motivasi Pelajar oleh Kolej Tun

Razak

7. Program anak angkat daripada Kolej Tun

Razak

8. Karnival Kerjaya dan Pemasaran Produk

oleh Agensi Luar

Registrar’s KAI Achievements until 31 December 2013 in Corporate Scorecard University :-

Strategic

Objectives

Code

(UTM) KAI

Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Internal Process Perspective

USR for community

Engagement

P7.1

No. of staff

participating in USR

activities

30

(UTM-

300)

107

100%

Quarterly

18 staffs involved in gotong royong in Taman

Universiti, 37 in Benut and 32 staffs in

Kangkar Pulai.

20 staffs involved in community service with

SMK Tmn Tun Aminah & Sek Agama Tmn Sri

Pulai

P8: Excellent

Service Delivery

P8.1

Customer

Satisfaction Index

(CSI)

80%

76.2% 95.3% Annually

Registrar’s KAI Achievements until 31 December 2013 in Corporate Scorecard University :-

Strategic

Objectives

Code

(UTM) KAI

Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Learning & Growth Perspective

L1: Competent &

Productive Staff

L1.1

% of Staff with

PhD/Dsc, D. Eng

75%

74.5%

99.3%

Quarterly

Registrar’s KAI Achievements until 31 December 2013 in Corporate Scorecard University :-

Strategic

Objectives

Code

(UTM) KAI

Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Learning & Growth Perspective

L1: Competent &

Productive Staff

L1.2

Competency Index

for Non Academic

Staf

4.5/5

4.11 91.3%

Annually

L1.3

No. of non-

academic staff

enrolled in

Continuous

Professional

Development (CPD)

Programmes

70 staff

31

participa

nts

44.3%

Quarterly

CDP is proposed to be dropped out from

Registrar's KAI as IDP is preferred

Registrar’s KAI Achievements until 31 December 2013 in Corporate Scorecard University :-

Registrar’s KAI Achievements until 31 December 2013 :-

Excellent ( 90< x ) Good ( 80< x ≤90 )

Average ( 50< x ≤80 )

Poor ( 0≤ x ≤50 )

0

2

4

6

8

10

12

14

16

18

20

Excellent Good Average Poor

20

2 1 3

Excellent

Good

Average

Poor

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Stakeholder Perspective

S3: Enhanced

entrepreneurial

ecosystem

S3.1

No.of staff involved

in entrepreneurial

projects

10

(UTM-

300)

38

100%

quarterly

Owner

(All Division)

1. UTM IDC Bandar Penawar development

project. - 6 staffs

2. Income Generation (Penyewaan Ruang

Pusat Latihan UTM) – 7 staffs

3. Income Generation (Pemasaran

Modul/Program Latihan) – 10 staffs

4. Rental & Sales of Convocation Attire - 5

staffs

5. Transcript Application System (UTMTrAS) –

10 staffs

S3.2

No. of staff with

entrepreneurial

exposure

200 325 100%

Quarterly

Owner

(HCD)

Registrar’s KAI Achievements until 31 December 2013 :-

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Stakeholder Perspective

S6: Outstanding

contribution to

society

S6.1

Number of high

impact community

project (USR)

1

(UTM-

75)

1 100%

Quarterly

Owner

(BK)

The USR project was held on 22-24 November

2013 at the Dataran Datuk Jaluk Benut Pontian.

Aktiviti yang akan dijalankan:

1. Projek binaan hiasan taman ( Simenfero )

oleh Fakulti Kejuruteraan Awam

2. Projek binaan berasaskan fibreglass seperti

boat, tangki dss daripada Pusat Teknologi

Marine FKM

3. Bengkel buat kuih oleh Fakulti Pendidikan

4. Teori dan amali mandi jenazah oleh Pusat

Islam.

5. Program pemeriksaan asas kesihatan oleh

Pusat Kesihatan Mahasiswa UTM

6. Bengkel Motivasi Pelajar oleh Kolej Tun

Razak

7. Program anak angkat daripada Kolej Tun

Razak

8. Karnival Kerjaya dan Pemasaran Produk

oleh Agensi Luar

Registrar’s KAI Achievements until 31 December 2013 :-

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Internal Process Perspective

P1 : Continuous

Academic quality

improvement

P1.2 Mean for Student

Intake

Min

PNGK :

3.75

Min

PNGK:

3.78

100%

Academic

Semester

Owner

(BPA)

USR for community

Engagement P7.1

No. of staff

participating in USR

activities

30

(UTM-

300)

107 100%

Quarterly

18 staffs involved in gotong royong in Taman

Universiti, 37 in Benut and 32 staffs in

Kangkar Pulai.

20 staffs involved in community service with

SMK Tmn Tun Aminah & Sek Agama Tmn Sri

Pulai

Registrar’s KAI Achievements until 31 December 2013 :-

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Internal Process Perspective

P8: Excellent

Service Delivery P8.1

Customer

Satisfaction Index

(CSI)

80% 76.2% 95.3%

Annually

Owner

(BPO)

P8.2

% of ISO quality

objectives being met

within Registrar

Office

85%

meet Q

objective

s

71.33% 83.9%

Annually

Owner

(BPO)

P8.3

% of development of

Registrar's Website

(version 3.0)

100% 100% 100%

Bimonthly

Owner

(BPO)

P8.4

% of Completion for

Non-Academic Staff

KPI

85% 85% 100%

Quarterly

Owner

(BPO)

Registrar’s KAI Achievements until 31 December 2013 :-

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Internal Process Perspective

P8: Excellent

Service Delivery

P8.5

Enhance Risk

Treatment Plan

Implementation:

a. % of Completion

for Talent

Management &

Succession

Planning Initiative

85% 82% 96.5%

Annually

Owner

(HCM)

P9: Safe and

Secure Campus

Environment

P9.1

Max. no of loss

University Assets in

Campus (Break in)

10 5 100%

Biannually

Owner

(BK)

Lost property including telephone cable at

Senai Link, LCD projector at FKK, iron drain

cover at KRP & FKM and desktops at PHB.

Registrar’s KAI Achievements until 31 December 2013 :-

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Learning & Growth Perspective

L1: Competent &

Productive Staff L1.1

% of Staff with

PhD/Dsc, D. Eng 75% 74.5%

99.3%

Quarterly

Owner

(HCM)

L1.2

Competency Index

for Non Academic

Staf

4.5/5 4.38 97.3%

Annually

Owner

(BPO)

Registrar’s KAI Achievements until 31 December 2013 :-

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Learning & Growth Perspective

L1: Competent &

Productive Staff L1.3

No. of non-

academic staff

enrolled in

Continuous

Professional

Development (CPD)

Programmes

70 staff

31

participa

nts

44.3%

Quarterly

Owner

(HCD)

CDP is proposed to be dropped out from

Registrar's KAI as IDP is preferred

L1.4

No. of Projects for

Transformation

Program University

Key Focus Area :

Human Capital

1 1 100%

Biannually

Owner

(HCM)

L1.5

% of GOT for

academic staff

pursuing their PhD

40% 9.89% 24.7%

Quarterly

Owner

(HCD)

9/91 staff

Registrar’s KAI Achievements until 31 December 2013 :-

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Learning & Growth Perspective

L1: Competent &

Productive Staff L1.6

No. of non academic

staff sent for study

leave (active status)

attachment/on job

training/short course

20 staff

(study

leave)

10 staff

(attachm

ent/OJT/

short

course)

91

staff

study

leave

8 staff

attache

ment)

100%

Quarterly

Owner

(HCD)

L1.7

No. of academic

staff sent for study

leave (approved by

Panel)

70 staff 40 staff 57.1%

Biannually

Owner

(HCD)

L1.8

No. of UTM

Academic

Fellow/Research

Fellow sent for study

leave

100 staff

(95 local,

5

foreign)

11 staff

(8 UTM

Academi

c Fellow)

(3

Researc

h Fellow)

11%

Quarterly

Owner

(HCD)

*proposed to be dropped out from

Registrar's KAI as it is referred to TNCPI

Registrar’s KAI Achievements until 31 December 2013 :-

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Learning & Growth Perspective

L1: Competent &

Productive Staff L1.9

% of UTM staff

undergo 7days

training

90% 91.6% 100%

Monthly

Owner

(HCD)

L1.10

No.of staff sent for

either sabbatical

leave,industrial

training or post-

doctoral programme

(approved by Panel)

60 staff

(sabbatic

al leave/

industrial

training/

post

doc)

54 staff

(18

sabbatic

al leave)

(6 post

doctoral)

(30

Industrial

training)

90%

Biannually

Owner

(HCD)

Registrar’s KAI Achievements until 31 December 2013 :-

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Learning & Growth Perspective

L1: Competent &

Productive Staff L1.11

No. of creative

innovations

(innovative products

completed/

implemented/

deployed)

10 12 100%

Quarterly

Owner

(BPO)

BPA = 2 ( Transript Application System

(UTMTrAS) & Pelaksanaan Konvokesyen

Menggunakan Lean Six Sigma )

BPO = 2 ( Penggunaan Webcam untuk

gambar kad matrik, Penambahbaikan Kotak

Fail Tutup)

BK= 2 (Sistem e-Kunci dan Sistem

Pendaftaran Borang pelekat kenderaan secara

online)

HCD=2 (Peraturan Cuti Sabatikal, E-Study)

HCM = 4 ( Modul HRMIS, Panduan Persaraan

, Business Intelligence - Perangkaan Staf,

Electronic Academic Staff Application System:

e-ASAS)

Registrar’s KAI Achievements until 31 December 2013 :-

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achieve

ment 31

Dec 2013

Performanc

e (%Target)

Frequency

Report Remark

Learning & Growth Perspective

L3 : Conducive

Environment L3.1

Employee

Satisfaction Index

(ESI)

80% 82.35% 100%

Annually

Owner

(BPO)

L3.2

% of achievement of

QE (Quality

Environment)/5S

Certification

100% 100% 100%

Annually

Owner

(BPO)

Date of achievement: 6 December 2013

Registrar’s KAI Achievements until 31 December 2013 :-

Strategic

Objectives

Code

(Regis

trar)

KAI Target

2013

Achievement 31

Dec 2013

Performan

ce

(%Target)

Frequency

Report Remark

Resources Perspective

R1: Sustainable

and Prudent

Resource

Management

R1.1

% of cost reduction

in course

management

20% 20% 100%

Quarterly

Owner

(HCD)

R2: Diversified

income base R2.1 Income Generation

RM

500,000

(HCD)

RM 346 441.20

(RM 41 261.20

Rental from

Training

Centre) (RM

305 180.00

public courses) 84.7%

Quaterly

Owner

(HCD)

Performance= 69.3%

RM

150,000

(BK)

RM 204,379.00 Quaterly

Owner

(BK)

Performance = 136%

Registrar’s KAI Achievements until 31 December 2013 :-

TERIMA KASIH