strategic plan 2008-2012_lowres
TRANSCRIPT
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 1/16
Queensland Police Service
Strategic Plan 2008—2012
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 2/16
[ 2 ]
Subject Title
Contents
3 Commissioner’s Message
4 Alignment with Government Priorities
6 Mission and Vision Statements
8 Strategic Priorities 2008—2009
11-14 QPS Outputs
•CommunitySafetyandEngagement
•CrimeManagement
•TrafficPolicing
•ProfessionalStandardsandEthicalPractice
15 Corporate Resource Management
Contents
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 3/16
[ 3 ]
I am pleasedto present theQueensland PoliceService Strategic Planfor2008—2012.While the StrategicPlantakesafour-yearoutlook, it will bereviewedannually.Forthefirsttime,astatementofthe
Service’s StrategicPriorities, developedbytheSeniorExecutive,hasbeen
included.ThePrioritieswillbeupdatedeachyeartoreflectneworemergingissues,andwillguidedecisionsaboutservicedelivery,resourcemanagementandfutureinvestment.
TheresidentpopulationofQueenslandiscurrentlyaroundfourmillionandcontinuestogrowfasterthantherestofAustralia.Queenslandalsoattractsaround
18millionvisitorsayearacrossits1.7millionsquarekilometrelandmass.Inthiscontext,theQueenslandPoliceServicemustmeetthechallengeofdeliveringandmaintainingahighquality,24/7policingservice.
EngagingthecommunityassiststheServicetoidentifycontemporaryandemergingareasofconcern.Increasingmulticulturaldiversity,hightechnologycrimeandtheimpactofclimatechangearesomeofthemanyfactorstheServicemustensureitiswellpositionedtorespond to.
Toensurecorepolicingservicesaredeliveredefficientlyandeffectively,theServicewillcontinuetofocusonprofessionalism,performance,peopleandpartnerships.In addition, the Service will strive to:
beopen,accountableandrespectedbythe•community;
beresponsive,innovative,flexibleandresults-driven;•
havewelltrained,valuedpoliceandstaffwhoare•supportedbymodernequipment,facilitiesandtechnology;and
workcollaborativelywiththecommunityandother•agenciestoaddresscrimeandpublicsafety.
TheStrategicPlandescribesthewiderangeofactivitiesperformedbytheServiceunderfourkeyoutputs:
CommunitySafetyandEngagement
Crime Management
TrafficPolicing
ProfessionalStandardsandEthicalPractice
Ateachoutputlevel,thePlancontainsspecific
strategiesthatguideservicedeliveryandperformance.Over the previous decade, the Service has embracedmanyorganisationalchangesandmaintainedastrongfocusonstrategicplanning,servicedelivery,performancemanagementandcontinuousimprovement.TheStrategicPlan2008—2012continuesthatfocus,and the annual review process will consider the resultsofanexternalreview,changestofinancialmanagementlegislation,andthedevelopmentofaportfoliomanagementstructurefortheServicethatwillformthebasisoffuturestrategicplans.
IamconfidenttheQueenslandPoliceServicehasthecapacitytodeliverpolicingservicesthatprovideforthesafetyandsecurityofallpeopleinQueensland.TheStrategicPlan2008—2012 will continue to guidethedevelopmentanddeploymentofresourcesinthatregardandIcommendthePlantoyou.
Bob Atkinson APM
Commissioner
Commissioner’s Message
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 4/16
[ 4 ]
TheQueenslandGovernment’sprioritiesprovidedirectiontoensurecurrentandfuturechallengesareaddressedthroughsustainableandeffectiveservice
delivery.TheQueenslandPoliceServicecontributestotheseprioritiesbyprovidingsafetyandsecuritytotheState’s4.2 million residents and 18 million domestic andinternational visitors.
The Queensland Police Service Strategic Plan 2008—
2012 setsthestrategicdirectionfortheService.ThisdocumentidentifieskeyprioritiesandstrategiesforservicedeliveryandtheperformancemeasuresthattheService will use to achieve them.
Thisdirectionisdisseminatedthroughinternalplanningandperformancemanagementprocessesandthroughthedevelopmentandimplementationofspecificactionplansandstrategiesateachlevelofmanagementtoaddress local priorities.
PerformancemanagementintheQPSisbasedonoperationalperformancereviews,supportedbycompliance auditing.
ReviewsareconductedofalldistrictsacrosstheState,as well as commands and corporate divisions.
ReviewsarechairedbytheCommissioner,whoisjoinedbytheService’stwoDeputyCommissionersandtheDeputyChiefExecutive(ResourceManagement)infacilitatingacomprehensive,structureddiscussioncentreduponallaspectsofservicedeliveryandsupportoperations within the area under review.
ReviewdiscussionsreinforcetheService’sstrategicdirectionandprovidetheopportunitytoexplore
emerging issues with strategic implications, enablingtheorganisationtodevelopinformedresponsestochallengesastheyarise.
Alignment with Government Priorities
Postscript
In September 2008, the Premier launched Toward Q2:Tomorrow’s Queensland. This policy articulates a new
vision for the future of Queensland, including fiveambitions and 10 targets for Queensland to achieve by 2020, and replaces the government priorities which werethe basis for the development of this strategic plan. The
Queensland Police Service will ensure that its operationsduring the term of this plan and into the future reflectthe Government’s ambitions and targets. Future plans
will state our relationship to the targets and how wecontribute to the Government’s overall vision for the State.
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 5/16
[ 5 ]
Alignment with Government Priorities
FosteringHealthyIndividuals and Communities
Strengthening Indigenous Communities
•WorkwithAboriginalandTorresStrait Islander communities toaddress substance abuse andalcohol management
•ImprovethedeliveryofservicestoAboriginalandTorresStraitIslandercommunities
•Addresscrimeanditssocialandeconomic causes
•Improveresponsivenessofthecriminaljusticesystem
•Minimisetheriskandimpactofaccidents, emergencies and disasters
•Improvethesafetyandsecurityofindividuals,familiesandcommunities
•Buildonreformstothechildsafety
systemtoimprovethewellbeingofQueensland children
Q u e e n s l a n d
P o l i c e S e r v i c e
O U T P U T S
CommunitySafetyandEngagement
Crime Management
TrafficPolicing
ProfessionalStandardsandEthicalPractice
P l a n n i n g
F R A M E W O R K
Queensland Police Service Strategic Plan 2008—2012
Information Management Strategic Plan 2001—2010
AssetStrategicPlan2007—2011
FutureDirectionsStatements
PriorityStatements
Operational PlansPersonalPerformanceAppraisalprocesses
P e r f o r m a n c e
M a n a g e m e n t
P R I O R I T I E S
PersonalSafety
PropertySecurity
TrafficPolicing
Client Service
PlannedandUnplannedMajorandSpecialEvents
Strategic Issues
Human Resource Management
Financial Management
ProfessionalStandardsandEthicalPractice
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 6/16
[ 6 ]
Subject TitleMission and Vision
Mission Statement
ToservethepeopleofQueenslandbyprotectinglifeandproperty,preservingpeaceandsafety,preventingcrimeandupholdingthe
lawinamannerwhichhasregardforthepublicgoodandtherightsoftheindividual.
Vision Statement
Wearedeterminedtobeaprofessionalpoliceservice,dedicatedtoexcellenceandcommittedtoworkinginpartnershipwiththepeopleofQueenslandtoenhancethesafetyandsecurityofourcommunity.
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 7/16
[ 7 ]
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 8/16
[ 8 ]
Strategic Priorities 2008-2009
Alistofstrategicprioritiesfor2008—09 hasbeen developed to guide budgeting, planning andperformancemanagementintheQueenslandPoliceService in 2008—09. In developing these priorities,environmentalscanningwasusedtoidentifyrelevantinternal,State,nationalandglobalissues.ThestrategicprioritieswillprovidefocusfortheService’sactivities
and ensure it is well positioned to meet the challengespresentedbycurrentandemergingissues.
Thestrategicprioritiesalsoreflectarangeofdocumentsincluding Government priorities, the Ministerial CharterofGoals,thewhole-of-Governmentpolicydevelopmentprogram,electioncommitments,andfundedbudgetinitiativesfor2008—09.ThelistiscloselyalignedwiththeService’s2008statementofresearchpriorities.
TheService’sprioritiesfor2008—09 are not listed inpriorityorder-allarevitaltoensuretheServicecan
continuetopoliceQueenslandeffectively.
DeliveringCoreServices
Prioritypolicing-ensuringpoliceareavailableto•addresscallsforserviceinthetimeliestwaypossible
Increasingthenumberoffirst-responseofficerswhile•maintainingourcapacitytodeliverspecialistandsupport services
Releasing more police to operational duties through•civilianisation
Attractionandretentionofpoliceandspecialist•
civilianstoensuresufficientstaffareavailablewith the appropriate skills to protect and serve theQueenslandcommunity
Providingoperationalequipmentandfacilitiesto•enablepolicetodotheirjobsafelyandeffectively
Beingcommittedtoensuringthehealth,safety,•
welfareandprofessionaldevelopmentofQueensland Police Service members
Encouragingethicalandprofessionalleadership •and practice
Efficient,Innovative,Well-PlannedServiceDelivery
Examineopportunitiestoimprovebusinesspractices•andprocesses,includingthroughtheuseof e-business
Reviewmodelsofservicedelivery(e.g.through•SmartServiceQueensland,ServiceDeliveryandPerformanceCommission).
Better link Queensland Police Service and regional•planning processes
InformationandCommunicationsTechnology(ICT)
Initiativesthatmoveustowardafutureofhightechnologypolicingthatisresponsiveandcommunityfocused–theyinclude:
ComputerAidedDispatch•
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 9/16
[ 9 ]
Strategic Priorities 2008-2009
Communications centres•
Mobile services•
QueenslandPoliceRecordsandInformation•ManagementExchange
Policelink - the QPS Police Contact Centre•
Ensuringthesafetyofpoliceanddetaineesby•
installingand/orupgradingCCTVinall24-hourwatchhouses
Helpingimplementsystemsthatenableustowork•moreeffectivelywithourcriminaljusticesystempartners and other jurisdictions
QueenslandPoliceAcademy2012Project
Buildingacentreofpolicingexcellencethatwillhelp•ensureourpolicyandpracticesareevidencebased,andourpolicehavetheknowledgeandskillsthey
need to be world class
Policing Indigenous Communities
Working with partner agencies to address the causes•ofcrime
DeliveringtheGovernment-endorsedpolicingmodel,•usingacombinationofstatepoliceandPoliceLiaisonOfficers
Responding to the CMC Review and participating in•thewhole-of-governmentreformagenda
RoadSafety
Reducingtheroadtollbyimplementingandevaluatingthoseinitiativesannouncedaspartofthe2006RoadSafetySummit:
Vehicle Impoundment•
FixedCameraandDigitalImplementation•
IntelligentTrafficAnalysisSystem•
RandomRoadsideDrugTesting•
QPSRoadSafetyActionPlans•
VulnerablePersonsandtheCriminalJusticeSystem
Helpingfirstresponseofficersdealwithpeople•who are vulnerable including children and workingin partnership with other agencies to reduce theirinvolvementinthecriminaljusticesystem
Implementing the Queensland Police Service•DisabilityServicePlan
Drugs,AlcoholandSubstanceMisuseandLinkstoOffending
Investigating and addressing the links between•drugs, alcohol and substance misuse and violence,includingyouthviolenceandparticularlyinIndigenous communities
Investigatingandaddressingtheincreasinguseof•AmphetamineTypeStimulantswithinthecommunity,itslinkstomentalpsychosisandotheroffending
Major and Organised Crime
Developingnewtoolsandtechniquestoaddress•majorandorganisedcrime,includingTitanthreat/riskassessmentsystem,andtheAustralianNationalVictimIdentificationLibrary
Identifying,targetingandsuppressinghighthreat•criminalnetworksandillegalcommoditymarkets(includingOutlawMotorCycleGangs)
Enhancingcounter-terrorismstrategiesincluding•
prevention,intelligence,investigativecapability,generalresponseandconsequencemanagement
Maintaining and developing strong partnerships•withotherlawenforcementagenciesandacademicinstitutions
Ensuringproceedsofcrimeareaconsiderationat•everypoliceengagement
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 10/16
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 11/16
[ 11 ]
StrategiesManagecallsforserviceinaprofessional,ethical•andresponsivemannerunderpinnedbya`clientservice´philosophy
Monitorandaddressperceptionsofsafetyand•securitywithinthecommunitythroughhigh-visibilitypresence,interaction,clientfollowup and reassurance
Ensuretimelyresponsestoincidentsofanti-social•behaviour, and develop programs to reduce such
occurrencesDevelop,implementandevaluatefocusedand•innovative policing and crime prevention initiatives,guidedbyintelligence,analysisandresearch
Promotecrimepreventioninitiativesonawhole-of-•Governmentandcommunitybasis
Engageinandfostereffectivepartnershipsand•networkswiththecommunity,governmentagenciesandtheprivatesectortoidentifyandaddressthecausesofcrimeandanti-socialbehaviour
Planforandallocatesufficientresourcestomanage•and police major and special events, emergencies,disasters and terrorist incidents
PerformanceIndicatorsPercentageoftimedirectedtowardcommunity•safetyandengagement(Source:State-wideActivitySurvey{SWAS})
Numberandrateofgoodorderoffencesdetected•(Source:QPRIME)
Rateofunreportedoffences(Source:Crimeand•SafetySurvey)
Levelofcommunitysatisfactionwithpolice(Source:•NationalSurveyofCommunitySatisfactionwith
Policing{NSCSWP})
Levelofcommunitysatisfactionwithpolicesupport•forcommunityprograms(Source:NSCSWP)
Perceivedlevelofpersonalsafetyandproperty•security(Source:NSCSWP)
Percentageofpeopleconcernedaboutbeinga•victim(Source:NSCSWP)
Levelofcommunitysatisfactionwithpolicedealing•withpublicorderproblems(Source:NSCSWP)
Satisfactionofmembersofthepublicwhohavehad•contactwithpoliceinthepast12months(Source:NSCSWP)
Output Community Safety and Engagement
Goal:
Fostering healthy individuals and communitiesthrough crime prevention and proactive policingpartnerships
Key Focus Areas:
PublicOrderandSafety
CrimePreventionandCommunityPartnerships
CivilEmergenciesandMajorEvents
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 12/16
[ 12 ]
Output Crime Management
StrategiesStrengthenthecapacityandprocedurestoprovide•atimelyandappropriateresponsetoincidents
Engageandfostereffectivepartnershipsand•networkswiththecommunity,governmentagenciesand the private sector to minimise, detect,investigate and solve crime
Reducetheincidenceofcrimethrough•contemporarypolicingpracticesincludingenvironmentalandcrimeanalysis
Promoteanduseintelligence,advancedtechnology•andinformationsystemstoallowforeffectiveevidence gathering, investigation and thepreventionofcriminalactivity
Maximiseresourcesbyutilisingacooperativeand•multidisciplinaryapproachtocrimemanagement
Promoteanddemonstrateaccountabilityand•commitmenttoclientservicebyassistingvictims,keepingthemandotherstakeholdersinformed,andthroughtheprosecutionofoffenders
Engagewithotherlawenforcementagencies•totargetterroristactivityandmajorcriminalenterprisesbyfocusingonmajorcrimeandsignificantcriminalandterroristnetworksand their assets
PerformanceIndicatorsPercentageoftimespentoncrimemanagement•(Source:SWAS)
Numberandrateofoffencesreported:Personal•SafetyandPropertySecurity(Source:QPRIME)
Numberandrateofoffencescleared:Personal•SafetyandPropertySecurity(Source:QPRIME)
Numberandrateofoffencesreportedandcleared•withintheperiod:PersonalSafetyandPropertySecurity(Source:QPRIME)
Publicsatisfactionwithinitialpoliceresponse•(Source:CrimeVictims’Survey)
Publicsatisfactionwithpoliceresponsefrom•specialistofficers(Source:CrimeVictims’Survey)
Goal:
Reduce the impact of crime on the community
Key Focus Areas:
PersonalSafety
PropertySecurity
SignificantandEmergingCriminalNetworks
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 13/16
[ 13 ]
StrategiesFoster partnerships through engagement with•thecommunityandotheragenciestoidentifyandimplementroadsafetyeducationandcrashprevention initiatives
ProvidequalityadvicetoQueenslandTransportand•otherstakeholdersonenforcement,engineering,education and evaluation initiatives
Promoteroadsafetyandcompliancethrougha•combinationofdeterrencemethodologies,including
proactivemediaengagementandamultifacetedapproachtotrafficpolicingonQueenslandroads
Providetimelyandeffectiveresponsetotraffic•incidentsinvolvingamulti-agencymanagementapproachtomitigatetheimpactandconsequencesofroadtraumaandincidents
Providerandomandtargetedenforcement•supportedbyinnovation,research,intelligence, andtechnology
ImplementstrategiesidentifiedattheRoadSafety•
SummitandinQPSRoadSafetyActionPlans
PerformanceIndicatorsPercentageoftimedirectedtowardstrafficpolicing•(Source:SWAS)
Numberandrateofroadfatalitiesbycrash•contributingcircumstance(`FatalFour´androadusertype)(Source:QueenslandRoadCrashDatabase)
Numberandrateofreportablecrashesbycrash•contributingcircumstance(`FatalFour´androadusertype)(Source:QueenslandRoadCrash
Database)Numberandrateofhospitalisations(Source:•QueenslandRoadCrashDatabase)
Rateanddetectionofoffencesbyredlightand•speedcameras(Source:TrafficSchedulingandReportingSystem)
Goal:
To contribute to safe road use through enforcement and proactive programs
Key Focus Areas:
RoadSafetyInitiatives
TrafficEnforcement
Output Traffic Policing
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 14/16
Output Professional Standards and Ethical Practice
[ 14 ]
StrategiesIdentifyandadoptinnovativeandeffective•approachestoprofessionaldevelopmentforallServiceemployees
Provideappropriateandeffectivepre-service•trainingforpolicerecruits
Promoteprofessionalismandethicalbehaviour •toallQPSemployees
Supportandmonitorhighstandardsofethical•conductandeducatestaffinmaintainingethical
practices
Ensureatimely,measuredandconsistentresponse•to potential, alleged and actual inappropriatebehaviour
Supportwitnesseswhoidentifyinappropriateor•unethical conduct
Demonstratepublicaccountabilitybyproviding•appropriate,accurateandtimelyinformationtoGovernmentandthecommunity
Provide advice to Government on policing matters•
Provideappropriateandtimelyadviceandsupport•communityawarenessprogramsthroughtheuseofmedia and public relations
Constantlyreviewandsupportcoordinatedand•accountable corporate governance arrangements
PerformanceIndicators
Percentageoftimedirectedtowardsmaintaining•professionalismandethicalpractice(Source:SWAS)
Hoursdirectedtoin-servicetraining(Source:•Advancedatabase)
Rateof,andchangesin,complaintsagainstpolice•per1,000officers(Source:EthicalStandardsCommand)
Publicperceptionofpoliceprofessionalismand•image(Source:NSCSWP)
Goal:
To ensure the community has confidence in, and respect for, the Queensland Police Service
Key Focus Areas:
TrainingandProfessionalDevelopment
EthicalConductandIntegrity
PublicAccountability
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 15/16
[ 15 ]
Corporate resource management includes theprovisionofstrategies,humanresource,financial,administrativeandinformationandcommunicationtechnologyservices.
Thesesupportfunctionsinclude:
Employingflexibleandsupportivehumanresource•management policies and practices to attract, retain
anddevelopstaff Developingconceptstoaddresscurrentandfuture•policing needs associated with demographics andinfrastructuregrowthacrossQueensland
Implementingandmaintaininginformationand•communicationtechnologysystemstosupportfrontlinepolicing,supportservicesandcorporategovernancerequirementsthroughresearch,benefits,management and consultation
Planning, implementing and maintaining the•Service’s capital works and other asset programsin accordance with the Service’s strategic priorities
Coordinatingplanning,budgeting,policy•development and risk management within theService
Pursuinganddevelopinginteragencypartnerships•
thatenhancetheprovisionofhealthyindividualsand communities
Corporate Resource Management
8/14/2019 Strategic Plan 2008-2012_LowRes
http://slidepdf.com/reader/full/strategic-plan-2008-2012lowres 16/16
Queensland Police Service
www.police.qld.gov.au