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Download Strategic Transformation Plan 20062010 2007 Update Strategic Transformation 2007 Update January 30, 2008

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Strategic Transformation Plan 2006— Update  How the law impacts strategy  Update and reinforce goals  Refine key strategies  Set the stage for Update

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Strategic Transformation Plan 2006 Update Strategic Transformation 2007 Update January 30, 2008 Strategic Transformation Plan 2006 Update Start with vision realistic but ambitious Break it down: priorities Commit to aggressive targets Sustain change Transformation Strategic Transformation Plan 2006 Update How the law impacts strategy Update and reinforce goals Refine key strategies Set the stage for Update Strategic Transformation Plan 2006 Update Generate Revenue Increase Efficiency Improve Service Create a Customer-Focused Culture Enhance Sustainability Strategic Transformation Plan 2006 Update Add value, improve relevance: Intelligent Mail Collaborate on new applications Simplify acceptance, expand access Build on domestic to grow international Strengthen outreach Generate Revenue Strategic Transformation Plan 2006 Update Reinforce the value of mail. Responsive to customer needs. Generate Revenue Strategic Transformation Plan 2006 Update Flats sequencing Expand standardization Efficient, customer-focused network Streamline processes beyond operations Increase Efficiency Strategic Transformation Plan 2006 Update Accelerate existing efforts: >$1 billion annual savings. Costs under CPI by class. Increase Efficiency Strategic Transformation Plan 2006 Update Quality and consistency at all access points Updated standards, externally-validated service measurement Cut UAA in half. Improve addresses and lists. Move to total mail visibility Improve Service Strategic Transformation Plan 2006 Update Use data to target opportunity, reduce variability, and drive continuous improvement. Improve Service Strategic Transformation Plan 2006 Update Create a Customer- Focused Culture Develop and sustain skills Minimize distractions Align compensation and recognition with results Strategic Transformation Plan 2006 Update Align to new technologies and evolving markets Engagement to ensure viability for future generations Create a Customer- Focused Culture Strategic Transformation Plan 2006 Update Improve understanding of the benefits of mail Improve address and list quality Help customers go green Expand recycled and recyclable products Reduce fuel use. Reduce energy use in facilities by 20% Enhance Sustainability Strategic Transformation Plan 2006 Update Build a conservation culture. Partner with customers, suppliers, and government. Enhance Sustainability Strategic Transformation Plan 2006 Update Whats Next? Strategic Transformation Plan 2006 Update What do you see as growth opportunities? Where does your business need to be in 5 years? How can we help get you there? How do we work together to get new customers using mail? We need your thoughts Strategic Transformation Plan 2006 Update Questions? Your comments questions ideas

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