strategies for your office to improve system usability
DESCRIPTION
Strategies for Your Office to Improve System Usability. Becky Hall University of Minnesota May 22, 2014. Overview. GoldPASS – University of Minnesota’s CSO system Usability – What is it? Why do it? Minnesota’s usability project Progress Outcomes Next steps. GoldPASS. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/1.jpg)
Strategies for Your Office to Improve System Usability
Becky HallUniversity of Minnesota
May 22, 2014
![Page 2: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/2.jpg)
Overview• GoldPASS – University of Minnesota’s CSO
system• Usability – What is it? Why do it?• Minnesota’s usability project• Progress• Outcomes• Next steps
![Page 3: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/3.jpg)
GoldPASS• Enterprise deployment of CSO’s interfase
system• University of Minnesota-wide • Universal employer and jobs database• OCR, co-op / internship module, mentor
module • Resume approval process
![Page 4: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/4.jpg)
GoldPASS - scope
2013-14 year• Jobs - 21,122 postings• Students – 36,427 active & complete• Employer database – 22,394 organizations• Events – 271 • OCR schedules - 482• Internships managed - 610
![Page 5: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/5.jpg)
What is “usability”?
… push or pull?
“Possible to use” does not equal intuitive
Usability can be defined as target users being able to accomplish their own goals without outside help
![Page 6: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/6.jpg)
Usability is not…
Accessibility evaluation
System testing, bug testing
A measure of the participant’s abilities
A critique on designer’s talents or abilities
![Page 7: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/7.jpg)
Why do a usability evaluation?
To avoid this!
Enable self-service functionalityReduce need for a help deskIncrease customer satisfactionMake objective design decisions
![Page 8: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/8.jpg)
Minnesota’s Usability ProjectWhy usability prior to site review with CSO? Complexity of GoldPASSOIT’s Usability lab
Pain points for our two main constituent users• Students – job search and search results• Employers – OCR sign-up, job posting confusion…
… led to significant (and unnecessary) time spent by system administrators and counselors
![Page 9: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/9.jpg)
Usability Team• Career Services
– 2 leads– 3 counselors– 5 employer relations
• Analyst from usability services (OIT) and staff support
• CSO Support
![Page 10: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/10.jpg)
Usability Project Plan• Goal setting• Participant task identification (scenarios)• Identify debriefing questions for participants • Issues analysis• Work plan
![Page 11: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/11.jpg)
Usability Project Timeline
November 2013Project kick-off / planning
October 2013Project green-lighted
Mid-December 2013Usability evaluations & debrief (3 days)
January 2014Lead-team wrap-up & debrief review
February – March 2014Issues analysis & assignment delegation
March – May 2014 Group consultation & assignment completion
June – July 2014Assignment completion & prioritization
August – September 2014Site review & Evaluation
![Page 12: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/12.jpg)
ProgressIssues analysis – Green light & red light issues
Green light Halfway through “green-light” issues.
Red lightInternal practice or policy?CSO? How to prioritize?
Regular staff check-ins, and additional delegation of tasks to keep process moving forward.
![Page 13: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/13.jpg)
Outcomes• Better collaborations with staff across units• Review and upgrading of training resources• Forced to revisit previous policy and practice
decisions for current fit
![Page 14: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/14.jpg)
Next Steps• Site review process with CSO • Terminology review – possibly through
Usability Services • Continue to work with CSO on requested
updates / changes • Identify a process to evaluate with staff
frequency of help-related calls / inquiries
![Page 15: Strategies for Your Office to Improve System Usability](https://reader035.vdocuments.net/reader035/viewer/2022081520/56816269550346895dd2d76a/html5/thumbnails/15.jpg)
CSO’s 2014 Training & Networking Conference | Austin, TX | Copyright © 2014 CSO Research, Inc.
Thank you for attending!If you have any additional questions, please
contact the Support Team or your CRM.
What’s next?The next
session will begin at11am