strategies to deal with workplace conflicts
TRANSCRIPT
Strategies to Deal with Workplace
ConflictsRoberto Lico
www.licoreis.com
Conflict is a normal part of any company setting,
the challenge of a conflict lies in how faster we can
overcome its features and consequences.
Managers who don’t deal well with conflict will watch their good
talent walk out the door in search of a healthier
and safer work environment.
Many conflicts resulted from lack of communication and
information.
Other conflicts result from letting
emotions drive decisions.
Strategies to Deal with Workplace
Conflicts
Define Acceptable Behavior
Having defined job descriptions avoid wrong expectations about roles and behaviors inside a
company.
Hit Conflict Head-on
By actually seeking out areas of potential conflict
and proactively intervening in is a fast way to prevent it from
ever arising.
Understanding the WIIFM Factor
Understanding the other WIIFM (What’s In It For Me) position is
critical. When we fully understand such position we
can find fast ways to overcome a conflict.
View Conflict as Opportunity
Where there is disagreement there is a potential for growth and development. Divergent
positions addressed properly can stimulate innovation and learning in ways like minds
can’t even imagine.
http://hr.ou.edu/Employees/Career-Development/Resolving-
Conflicts-at-Work
http://www.workplaceissues.com/arconflict/
http://hrcouncil.ca/hr-toolkit/workplaces-conflict.cfm
http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-
dealing-with-workplace-conflict/#3e318c2015a0/
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