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Strategy Map

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Strategy MapBusiness Tools and Diagrams

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Strategy Map

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Strategy Map

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Strategy Map

Long-TermShareholder Value

Improve CostStructure

Increase AssetUtilization

Expand RevenueOpportunities

EnhanceCustomer Value

Price Quality Availability Selection Functionality Service Partnership Brand

Productivity Strategy Growth Strategy

CustomerPerspective

InternalPerspective

Learning & Growth

Perspective

FinancialPerspective

Customer Value Proposition

Product/Service Attributes Relationship Image

Information Capital

Organization Capital

Human Capital

Culture Leadership Alignment Teamwork

SelectionAcquisitionRetentionGrowth

Customer Management Processes

OpportunityR&D portfolioDesign/developLaunch

InnovationProcesses

EnvironmentSafety and healthEmploymentCommunity

Regulatory and SocialProcesses

SupplyProductionDistributionRisk management

Operations ManagementProcesses

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Strategy Map

Customer

Process

Financial

Active, ProfitableSales Support

Sales and Marketing Risk HandlingProductDevelopment

Growth Strategy

Win/Win with Volvo Dealers

Efficiency Strategy

End CustomersFleet CustomersVPS/VLS

Close Customer Relations

Motivated and Involved Coworkers

Efficient Credit Handling

Customer Loyalty

Professional Service

Attractive Package Solutions

Natural Partner for VPS/VLS

Natural Partner for Volvo Dealers

Growth byAttractive FinancialSolutions

Coworkers/Learning

Market Leader Within Fleet

Administration/ Financial

Growth Through Increased Credit Administration/

Services

Utilize SynergyAdvantages

Professional Risk Handling

Market Leader In Cost-Efficient

Contract Administration

Market Leader In Financial Solutions

Concepts

Efficient Market Communications with Active Sales

Support

Continued Education of

Volvo Dealers

Efficient Financial

Activity and Funding

Efficient Contract

Administration

Efficient Customer Care

Active Participation

Among Everyone

Attractive Workplace

Quality-Focused Coworkers

Right Competence

Efficient IT Support

High Availability of Information

Culture Competence Technology

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Value to You, Our Customer

Lead and support F2/STEAM to achieve its objectives, mission and

vision

Help solve complex University-wide problems

Collaboration Diversity Excellence Innovation

Integrity Respect Teamwork Learning

Strategy Map

Enhance Resources

Create and lead F2-wide metrics and other systems to manage

information and improve organizational effectiveness

Steward F2 Resources Provide customized consulting

2011-2013 Strategy Map

Value to You, Our CustomerValue to You, Our Customer Value to You, Our Customer

We help people who change the world

We are a leader, catalyst and trusted consultant in managing

strategy, learning and continuous improvement

Create and manage F2 communications

Develop a Talented and Diverse StaffImprove Operational Excellence

Improve, streamline and

innovative

Consistently fulfill our

customer value proposition

Improve, streamline and

innovative

Foster collaborative relationship

Enhance leadership

effectiveness

Develop individuals to

their full potential

Facilitate learning

across F2

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Strategy Map

IdentityPlanning and Assessment

Leadership and Governance

Lutheran Identity

IDENTITY

A diverse scholarly community dedicated to excellence in the liberal arts and professional studies. Rooted in the Lutheran tradition of Christian

faith, the University encourages critical inquiry into matters of both

faith and reason

MISSION

Educate leaders for a global society who are strong in character and

judgment, confident in their identity and vocation, and committed to

service and justice

VISION

To became a comprehensive university, highly regarded for the quality of both its undergraduate and graduate

programs

CORE VALUES

ExcellenceTruthFaith

AcceptanceRespectNurturingService

Recruit & Retain

Distinguished, Dedicated

and

Diverse Staff

Recruit & Graduate Well

Prepared, Diverse,

Academically Accomplished Student Body

Enhance Learning

through On-going

Assessment

Invest in Facilities &

Infrastructure

Generate Resources

Articulate Identity and

Enhance Reputation

Develop Leadership

Capacity and Governance Structures that Foster Excellence

Iden

tity

, Vis

ion

, Mis

sio

nA

nd

Co

re V

alu

esC

ore

Co

mm

itm

ents

Str

ateg

ic G

oal

s

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Strategy MapHealthier Children. A Better World

Innovate

Create a culture of innovationFacilitate and promote the generation of new ideas

Ensure innovations and new ideas are shared

Explore opportunities to commercialize

Lead in World-Class Quality and Service Excellence

Create a culture of Service excellence

Champion continuous improvement

Optimize patient safety

Improve equitable and timely access

Strengthen enterprise performance management

Foster clinical research excellence

Enhance Child Health Systems

Identity, promote and advocate for evidence based solutions to address key child health issues in Canada

Implement knowledge translation strategies to facilitate rapid uptake of new knowledge

Build strategic partnership and pursue opportunities to collaborate both internally and externally

Engage in global opportunities to enhance child health and build capacity

Excellence Integrity Collaboration Innovation

Aligned with Sick Kids

mission and values

We will develop and efficiently

utilize our resources

With a focus on creative thinking

To deliver quality services within an integrated system

As innovators in child health, we lead and partner to improve the health of children provincially, nationally and internationally through the integration of care, research and education.

Bringing value to our stakeholders

Leading to our vision of…..

Improved healthoutcomes

Research translatedto practice

Quality educationand trainingStakeholder Value

Enable Our People

Facilitate skill growth and leadership development

Advance is healthy and safe organization

Recruit and retain a highly skilled engaged and diverse workforce

Recognize and reward leaders and examples

Enhance communication effectiveness and accountability

Maintain Financial Health

Achieve operational efficiencies

Generate increased revenues

Strategically invest funding

Collaborate with the Foundation to align fundraising strategy with strategic priorities

Build Sustainable Infrastructure

Optimize current and develop new physical

infrastructure

Build an integrated technology environment

Develop a comprehensive and coordinated Health

Strategy

Promote a society responsible work

environment

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Strategy Map

New Markets that offer affordable fresh healthy food

Mobile farm stands/markets Indoor year-round market (feasibility of)

Increase access to fresh fruits& vegetables

Prioritizing community gardens in land use planning Operate gardens in parks Youth/Community Feasts & Block to School More salad bars & more fresh, local food is school

lunches Increase WIC redemption at local produce markets Increase Food Stamp/EBT usage at local produce

markets

Health Corridor

Anchor downtown institution/infrastructure and catalyze highly visible opportunities for health and development

Walking & Bicycling

Safe Routes to SchoolSidewalk enhancement

Pedestrian trailblazing signs Community walking map/program

Recycled bike program Bike paths/lanes & rest Stations

Bike racksCklovia

Complete Streets

Parks & RecreationGreen Necklace/connect parks

Repair basketball courts

Redevelopment of Community Field/Scott’s Tower

Community & Youth Leadership Development and Advocacy

Community & Youth Leadership Development and Advocacy

School Wellness Policy

Form school wellness councils Create a school wellness advocate/coordinator position for the district

Access to Healthy Food & BuiltEnvironment Ordinances

School System

Community Design/Land Use

Food Production Parks & Recreation

Food Retailing Transportation System

BUILT ENVIRONMENT/

PHYSICAL ACTIVITYFOOD SYSTEM

Policy & Systems Change

State/LocalOrganizational,

National

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Strategy Map

Learning and Growth Perspective

Human Capital Information Capital

Organization Capital

Customer Perspective

Product/Service Attributes

Price Quality

Time Function

Relationship

Image

Relation

Brand

Internal Process Perspective

ManageOperation

ManageCustomers

ManageInnovation

ManageRegulatory &

SocialProcesses

Financial Perspective

Productivity Revenue Growth

Sustained Shareholder Value

Cause and Effect Relationship

Defines the chain of logic by which intangible assets will be transformed to tangible value.

Customer Value Proposition

Clarifies the condition which will create value.

Value-Creating Processes

Defines the processes that will transform intangible assets.

Clustering of Assets and Activities

Defines the ingredients which must be combined to create the value.

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Strategy MapFinance and Business Services

Customers

Learning and Growth Internal Processes

Financial Management

FL3. Improve operational knowledge

FL2. Develop coil aborative relationships

FL1. Strengthen staff unity

FL4. Encourage individual development

FI1. Support environmental stewardship

FI2. Execute and information

management plan

FI3. Evaluate and improve processes

FF1. Lead the process to address Facilities Services

resource requirements

FF3. Develop Facilities Services resource management policies

and procedures

FC2. Excel at customer interactions

FC3. Enhance service delivery based on unique

needs

FC1. Communicate effectively and consistently

Vision: Be an innovative leader in the oversight of Facilities Services resources and information, and provide unparalleled service in all areas of operation.

Mission: We manage and oversee financial resources and provide business expertise to enable Facilities Services to achieve its mission and goals

Serve to University and the community

Deliver the best services

and performance

Establish a strong resource

foundation

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How to edit color

1. Click Design

2. Click Colors and then hover your mouse over the different color schemes that appear

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How to Use Our Editable PPT ProductsSix Quick Tips

Change Colour: Ungroup by right-clicking to select ungroup from the drop down. If there are many pieces in the image you may have to do this multiple times. Now you can change the colour of each piece by using the editing tool

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Change Styles and Effects: You can apply Quick Styles or Shape Effects according to your choice by selecting any part of the diagram

Convert into your template: You can import this product into your existing template and it will assume the colour of your template

Multiply the Value: By copying the diagram onto new slides you can multiply the product value

Manipulate Shapes: You can manipulate the shapes at will to suit your requirements

Scale: Your image can be made large or small and will still look fantastic just select it and drag from one of the corners.

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