SAP Solution BriefSAP NetWeaverSAP Document Presentment by OpenText

BenefitsSolutionObjectives Quick Facts

Streamline Document Processes in Warehousing, Distribution, and Logistics

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Objectives

Improving profitability and customer satisfactionThink how much more quickly and accurately you could assemble the documents for a delivery if the paperwork was organized for you. And what if you could multiply your sales opportunities by including personalized marketing and customer service messages? What if you could do all this by integrating a single, powerful software solution across your existing infrastructure?

It’s old news that you need to tune operations and reduce costs. In warehousing and ship-ping facilities, reaching those goals means tak-ing a long, hard look at the labor-intensive steps in document handling. The SAP® Document Presentment application by OpenText can help you reduce documentation error rates and lower the cost per shipping pack, while ulti-mately helping you speed up shipments and improve revenues through cross-sell.

With this application, you can increase through-put and improve customer service while low-ering the cost and improving the accuracy of mission-critical logistical processes. You can reduce the manual effort in documentation assembly and improve the timing and accuracy of deliveries. The software helps you automati-cally create, sort, collate, and forward invoices, packing lists, manifests, labels, advanced ship-ping notices, return material authorizations, handling notices, and a wide array of person-alized offers and regulatory paperwork.

Improving profitability and customer satisfaction

Benefits Quick FactsSolution

Getting documents right the first timeGenerating, assembling, and distributing docu-mentation packs involves expenses for print-ing, copying, and IT support. Do you need a fast and succinct way to assemble sets of papers or electronic documents for a specific order or transport? SAP Document Presentment can help by automating the steps to format, print, and consolidate all required documents while sorting them by route and accounting for local-ization and compliance requirements.

The application automates document pro-cesses based on shipment criteria, so you don’t have to manage the when, what, and where of

documentation. And when those inevitable last-minute changes occur, you can retrieve addi-tional documents and reassemble packages automatically. That adds up to more on-time deliveries per day and reduced error rates – all with lower resource burn.

You can do away with proprietary printers and preprinted forms by sending notices electroni-cally or to standard printers that use plain paper. You can communicate effectively while saving on paper stocking and handling all while promot-ing environmental sustainability.

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Getting documents right the first time

Keeping the focus on the customer

Going global with minimal stress

Solution BenefitsObjectives Quick Facts

Eliminate delays due to missing or erroneous paperwork for that important customer delivery or container load.

Keeping the focus on the customerShipping documents represent an important customer contact point. SAP Document Pre-sentment helps you leverage the opportunity for additional messaging. It automatically adds personalized flyers, rebate notices, or recall notices appropriate for each customer – all without IT intervention. You can reduce excess inventory by running targeted promo-tions directly on your shipping documents. Dynamic branding for multiple business units and private labeling for channel partners become trivial exercises. E-mail notification and understandable documentation reduce

the number of customer service inquiries. Inte-grated archiving helps ensure that all docu-ments and communications can be retrieved at any time in the process to enable prompt customer service and thorough compliance.

You can keep your partners and agents in the loop with automatic alerts to arriving shipments. By using a standard template for all forms of communication, you help ensure consistency of messaging across channels. And keeping cus-tomers and partners satisfied is one key to suc-cess in the age of one-click shopping.

Slash your document-related distribution center costs while showing your customers that you know them and understand their needs.

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BenefitsSolutionObjectives Quick Facts

Getting documents right the first time

Keeping the focus on the customer

Going global with minimal stress

Going global with minimal stressAs the world shrinks, you encounter increas-ing numbers of country-specific documenta-tion requirements regarding the shipping and handling of hazardous materials, refrigerated goods, controlled substances, and so on. With SAP Document Presentment, you can manage multiple languages and diverse regional require-ments within a single template. The software

automatically produces and adds such ancil-laries as safety and compliance documents in the proper language for each destination. And because the application archives all output, it helps you meet industry standards and govern-ment regulations, and it facilitates the move toward online documentation in markets that accept it.

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BenefitsSolutionObjectives Quick Facts

Getting documents right the first time

Keeping the focus on the customer

Going global with minimal stress

Let SAP Document Presentment make short work of documenting in multiple languages and meeting varied sets of regulations and standards.

Adding up the benefitsIn short, the SAP Document Presentment appli-cation by Open Text helps you reduce costs and improve efficiency in warehousing and distribu-tion operations as you enhance your customers’ experiences.

With this solution you can: • Improve your rate of on-time delivery and your number of deliveries per day by automatically generating and compiling document sets when and where they are required

• Reduce paper use by eliminating preprinted forms and converting documents to electronic distribution

• Produce output specific to local require-ments and languages from a single, flexible template

• Address diverse compliance needs by auto-matically inserting required ancillaries and archiving all output

• Leverage opportunities for cross-sell and up-sell by personalizing each document pack with relevant product information and offers

• Increase customer satisfaction and reduce customer service costs by delivering com-plete and understandable documentation in real time

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Adding up the benefits

BenefitsSolutionObjectives Quick Facts

SummaryWith the SAP® Document Presentment applica-tion by OpenText, you can streamline the welter of documentation processes involved in shipping and distribution while fostering a more intimate relationship with your customers and partners. You improve your rate of on-time delivery and inventory turnover while lowering document-related costs, boosting sales throughput, and consuming less paper. Objectives

• Reduce costly manual assembly of documentation packages

• Eliminate dependency on special printers and preprinted forms

• Capitalize on opportunities for customer contact

• Address the complex language and compliance requirements of global commerce

Solution • Automated document production and collation

• Streamlined reassembly for changed documents

• Generation of targeted marketing and customer service messages

• Timely and consistent information delivery across channels

Benefits • Reduce errors due to misfiled or incomplete documentation

• Leverage customer contact with targeted campaigns and proactive service notes

• Reduce costs by centralizing document control and integrating business processes

• Save time and support sustainability by saving paper

• Protect IT investments through reduced total cost of ownership

Learn moreCall your SAP representative or visit us online at www.sap.com/solutions/solutionextensions.

7CMP18794 (12/05)

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