streamline your cleaning operation 2 · optimized staffing levels. equipment & chemicals ....
TRANSCRIPT
Streamline Your
Cleaning Operation 2.0
Presented by
June 23, 2016
The Value of Clean
Streamline Your Cleaning
Sustainable Cleaning
Equipment and Chemicals
WHAT YOU’LL SEE TODAY
The Cost of Cleaning
OUR EXPERT
Dave Frank, president of the American
Institute for Cleaning Sciences (AICS)
With more than 40 years of experience, Dave
is a leading authority, serving facility service
providers, distributors and manufacturers and
is an active member and frequent speaker for
ISSA, APPA, EPA and US Green Building
Council.
The Value of Clean
Cleanliness is the first thing people notice
THE VALUE OF CLEAN
Clean &
Disinfect/Sanitize
bathroom with no
toilet paper on the
floor
Floors are shiny
and bright
KILLING GERMS AND FIRST
IMPRESSIONS
Wash, Rinse and
Sanitize properly
Disinfect/Sanitize
Hard Surfaces
78% of cleaning operations decision makers say that they, or the people
they report to, have been under pressure to keep operating costs down
over the last 12 months
CLEANING INDUSTRY
INSIGHTS SURVEY
2015 P&G Professional Cleaning Industry Insights Survey
Some Pressure
Extreme Pressure
Not Much Pressure
No Pressure
• Nearly 60% say their company is
doing more with less when it
comes to staffing
• 82% rate their cleaning operation
as somewhat or extremely efficient
• Top three challenges when
managing a cleaning staff reported
as:
- Quality of work
- Lack of
interest/motivation/dedication
- Employee turnover
CLEANING INDUSTRY
INSIGHTS SURVEY
2015 P&G Professional Cleaning Industry Insights Survey
PROTECTING YOUR
REPUTATION
Not only is clean noticeable, it really is a
valuable investment. Clean affects how
your customers perceive you and their
likelihood to return, or go elsewhere.
All business segments have
unique conditions, but the
principles of streamlining a
cleaning operation has universal
applications
The Cost of
Cleaning
CLEANING COSTS
Maintenance & Operations
BudgetCleaning Budget
WORKLOADING
METHODOLOGY
1.Reduce the task frequency
2.Eliminate the task
3.Mechanize the task
4.Improve the process
5.Product innovation
COST CONTAINMENT
Burnish2%
Dusting3%
Dust Mop4%
Detail Vacuum6%
Auto Scrub8%
Restroom16%
Trash16%
Traffic Vacuum45%
Other77%
LABOR COST BY ACTIVITY
$- $20,000 $40,000 $60,000 $80,000 $100,000
Zone Cleaning Model 1
Zone Cleaning Model 2
Specialist Cleaning Model 3
$96,083
$82,404
$64,796
OPTIMIZED STAFFING LEVELS
Equipment &
Chemicals
Things to consider:
• Product performance
• Productivity impact
• Cleaning Worker safety
• Easy training
• Environmental impact
USING THE RIGHT EQUIPMENT
AND CHEMICALS
• Door handle and plates
• Toilet Seats
• Urinals
• Partition
• Partition levers
• Faucets and sinks
• Flushing levers
• Counters
• Dispensers
- Soap
- Paper
- Feminine hygiene
Helpful Tip:
The more times someone
touches a contaminated
surface and then touches
areas on their face (eyes,
nose or mouth), the greater
the chance for
transmission of human
microbial pathogens.Source: CDC
HIGHLY TOUCHED OBJECTS
(HTO)
FOUR CORNERSTONES OF
CLEANING
Stopping soils
from entering the
facility
Interim Restorative
Appearance
based cleaning
Reoccurring
Tasks
Preventive Daily
Restoration
cleaning
Streamline Your
Cleaning
• Cleaning forensics
• What are the gaps?
• Diagnose the problem
• Resolve the issue
• Provide performance solutions
EMPLOYEE PRODUCTIVITY
• Less is better
• Define expectations
• Visual communication
• Intuitive products and tools
• Color coded tools
PRINCIPLE OF SIMPLIFICATION
Sanitary Restroom Specialty Cleaning
General / User SpecificFood Service Areas
Global Color-coded Guidelines
Best Practices Tip:
Standardized products and
procedures reduce
confusion.
• Importance of step-by-step
instruction
• Necessary products
• Complimentary cleaning tools
• Safety PPE
• Bilingual
SIMPLIFIED PROCEDURES
• Reduce germ transmission
• Meet hygiene and sanitation
standards
• Meet appearance expectations
• Increase productivity
• Avoid costly rework
PROVEN PERFORMANCE
Best Practices Tip:Primary objective should be to
always clean for health first.
• Zone Cleaning
• Team Cleaning
• Blended Cleaning
• Day Cleaning
• Cooperative Cleaning
• Skip Cleaning
CLEANING SYSTEM DESIGN
• Written hazard communication
plan
• SDS readily available
• Chemical inventory
• Trained employees
• Chemical container labeling
• Chemicals shall be used in a
safe and proper manner
following manufacturer’s
instructions
COMPLIANCE
Source: 29 CFR 1910.1200
P&G PROFESSIONAL
UNIVERSITY
Benefits
• Free training that provides CEUs
• www.pgpro.com/University
Professional Development Section
• Written and video-based educational content
• Students can test their knowledge
Resource Library
• Industry-related articles and expert insights
Product & Procedures Section
• Leads end-users to P&G Professional’s catalog of hands-on training tools
Sustainable
Cleaning
SUSTAINABLE CLEANING
Social
EnvironmentalEconomic
Social
Improve occupant wellness,
worker safety and facility
appearance
Environmental
Conserve water, energy
and other natural
resources while
reducing waste
Economic
Source reduction of
consumables, increased
worker productivity and
lower facility maintenance
costs
P&G Professional is reinforcing our Sustainability
Commitment to businesses with the Green
Guarantee across all of our products.
P&G PROFESSIONAL
SUSTAINABLE PRODUCTS
For more information go to www.pgpro.com/tidecoldwater
We deliver sustainability that Touches Lives of
Professionals, their Staff and their Patrons.
We make every day a little bit better thorough
our Green Guarantee.
What this means:
Products and programs that make a real-world
and meaningful difference to the environment…
… through the superior performance and safety
you expect from P&G Professional!
P&G PROFESSIONAL
SUSTAINABLE PRODUCTS
Lower
Energy
Costs
Lower
Transportation
Costs
Fewer
Products
Needed
Lower
Carbon
Emissions
Less
Packaging
Conserving
Water
Tide Pods
Dawn Professional
Pot & Pan Dish Soap
Spic n Span
P&G Pro Line
Finished Floor Cleaner
Tide Coldwater • 75% Energy Cost reduction
• 40% reduction in Water usage
• 15% reduction in Linen Replacement
• Approx. 50% less weight*
• 58% more dishes per sink **
• 38% fewer sink changeovers **
• 3 in 1 formula - one product for more
jobs
• Removes up to 59% more soil ***
• 256x Concentrate
A few examples of how our products deliver against our Sustainability commitments
For more information visit www.pgpro.com
or call (800) 332-7787 or 888-4PGProline
(474-4465)
QUESTIONS AND ANSWERS