streamlining benefits enrollment: pa 'fast track' to medicaid
TRANSCRIPT
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Name First and Last, National Partner Engagement Project Manager | 09.25.13
Title Goes Here And Can be up toTwo Lines Long
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Session Objectives1. Identify elements of a
successful Fast Track program.
2. Highlight the power of collaborative partnerships with state and federal agencies.
3. Inform participant efforts to implement Fast Track in their own state.
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About BDT
FOUNDED: 2005HEADQUARTERED: Philadelphia, PA
MISSION: BDT is a national not-for-profit organization committed to transforming how individuals in need access public benefits.
VISION: BDT believes all vulnerable individuals should be able to secure the benefits that enable them to achieve stability.
To this end, BDT partners with diverse entities to create a benefits access system that is simple, comprehensive and cost-effective.
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BDT has active campaigns in: Pennsylvania, Maryland, New York City, South Carolina and Colorado (Denver Metro area)
BDT’s Reach
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BDT and PA DHS
Current Projects
Senior Outreach
Children, Families and Low-Income Adults
Fast Track
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What is Fast Track?
Streamline enrollment
Increase access
Create efficiencies
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What is Fast Track?Learning from success in other states:
Arkansas
California
Oregon
Illinois
New Jersey
West Virginia
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Fast Track in PA•Overall goal of 100,000 HealthChoices Enrollments
•Fast track is one of the efforts in a multi-faceted approach to increase enrollment post-Medicaid expansion
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Project Goals
Achieve a 65% consent rate
Achieve a 50% contact rate
Outreach to identified Fast Track “eligibles”
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Key Implementation Steps • Invest in necessary technology
• Design, develop and implement
outreach plan
• Provide contact center support
• Transmit consents to DHS
• Conduct on-going evaluation
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Early Results
Outreach• 65,000
Eligibles
Response• 50%
Inbound/Outbound
Acceptance• 75%
Consent Rate
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Preliminary Takeaways
• Targeted outreach
• Simple call to action
• Multiple ways to consent
• Multiple outreach attempts
• Staff training
• Clear, regular communication with project partners
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Replicating Fast Track
Research the landscape.
Identify stakeholders.
Refine the message.
Encourage adoption.
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Contact InformationLaura Tate McHughProject [email protected]
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Questions?