streamlining business processes using structured business process modeling

Streamlining Digital Media Development

Using Business Process Modeling

Dr. Jackie Damrau

Class Introductions

• Who are you?

• Who you work for?

• What expectations

you have of me?

• One interesting fact

Your

Info

2 LavaCon 2012 Copyright © 2012. Dr. Jackie Damrau. All rights reserved.

• Definition

• Purpose for Modeling

• Benefits of Modeling


• Set of processes and

skills with a

sequenced activity

• Creates an output

(product or service)

• Requested, taken, or

bought by internal or

external customers

LavaCon 2012 5 Source: Prof. August-Wilhelm Scheer

Definition

Copyright © 2012. Dr. Jackie Damrau. All rights reserved.

Purpose for Modeling

• Clearly document existing processes

• Use as:

– A training aid

– An assessment against standards and compliance requirements

• Understand process performance under varying loads or when responding to anticipated changes

• Analyze and identify improvement opportunities

• Design a new process/approach for existing processes

• Provide a basis for communication and discussion

• Describe new business operation requirements

Source: ABPMP, 2009, p. 39


BPTrends 2011 Survey says…

Source: Harom and Wolf, 2011, p. 11

Benefits of Modeling

• Relatively fast, easy, and inexpensive to

complete

• Easier to understand graphical vs. textual

representation

• Provide a measurement baseline

• Facilitate process simulation and impact analysis

• Leverages various standards and a common set

of techniques

So

urc

e: c

on

vers

atio

nsw

ith

v.n

et

Source: ABPMP, 2009, p. 39


What is a Business Process?

Source: http://www.sparxsystems.com.au/downloads/whitepapers/The_Business_Process_Model.pdf

9 LavaCon 2012

http://www.sparxsystems.com.au/downloads/whitepapers/The_Business_Process_Model.pdf

BPM Lifecycle

Image Source: ©2005 by IDS Scheer AG. All Rights reserved.

Text: Davis & Brabander, ARIS Design Platform: Getting Started with BPM.

Forms foundation

for aligning

business processes

with corporate

strategy

Aligns business

processes to market

needs/requirements,

incl. design, analysis,

and optimization

Maps processes

into software

with minimum

information loss

Enables

statistical

measurement to

compare targets

for improvements

• A business process is defined as a set of ____

and skills with a sequenced ____ that creates an

_____ that is requested, taken, or bought by

_____.

• The four phases of the lifecycle are:

– ___ Strategy

– Process _____

– _____ Implementation

– Process _____


• Top-Down

• Bottom-Up

• Good modeling practice

13 Copyright © 2012. Dr. Jackie Damrau. All rights reserved. LavaCon 2012

Different Modeling Approaches

Source: gazzaleylab.ucsf.edu

Purpose:

Convey

meaning


IT-Based

Process Work

1. Rational Unified Process

2. ARIS

Business Process Methodologies

Bottom-Up 1. Lean

2. Six Sigma

Top-Down 1. Rummler PDL

2. BPTrends

3. Hammer

Source: Harom and Wolf, 2011, p. 14

15 LavaCon 2012 Copyright © 2012. Dr. Jackie

Damrau. All rights reserved.

4C’s of Good Modeling

• Validated by proper modeling construction

Correct

• Unambiguous and obvious from diagram alone as to which activities are conditional, which are performed in parallel with others, or how various exceptions are handled

Clear

• Show how the process starts, all its end states, and its communications with external entities Complete

• All modelers should create the same model more or less or ones that are similarly structured Consistent


• Business Area

• Process Area

• Business Process Area

• Process Step

• Task Step 17 LavaCon 2012 Copyright © 2012. Dr. Jackie Damrau. All rights reserved.

Business Process Level Architecture

Task Step

Process Step

Business Process

Process Area

Business Area

18 LavaCon 2012

Level 1 - Business Area

19 LavaCon 2012

Level 2 – Process Area


Level 3 – Business Process Area


Level 4 – Process Step

(using freeflow)



10 mins


Level 4 –

Freeflow Process

(Closer View, Part 1)

24

LavaCon 2012 Copyright © 2012. Dr. Jackie


Level 4 –

Freeflow Process




Level 4 – Process Step (using Swimlane)


Level 4 – Swimlane Process Step



Level 5 – Task Step


Your Team Task…

• Create a process for a task you are

familiar with the “happy” path process

ONLY

– Examples:

• Making coffee

• Putting on your make-up

• Making a Starbucks order

• Ordering pizza

• Present to class


• EPC

• BPMN

• Flow Charting

• UML

• SIPOC

• Swim Lanes

• IDEF-0

• Systems Dynamics

• Value Chain

• LOVEM-E

• Value Stream Mapping


EPC Modeling Notation

33

Business Process Modeling Notation

(BPMN)

Source: edrawsoft.com

Source: http://en.wikipedia.org/wiki/

Business_Process_Model_and_Notation


Flow Charting Notation

Source: edrawsoft.com Source: http://en.wikipedia.org/wiki/Flowchart


Swim Lanes

Source: blog.larimarconsulting.com


Value Chain

Analysis Design Develop Implement Evaluate

• Collect

• Analyze

• Delivery

• Objectives

• Descriptions

• Collect Content

• Lesson Plan

• Document Types

• Create Test

• Build Course

• Create Materials

• Type of Media

• Beta Test

• Pilot

• Teach

• Complete Evals

• Review Evals

• Make Changes


Unified Modeling Language (UML)

So

urc

e: u

kpd

f.in

fo

38 LavaCon 2012

LOVEM-E

Source: http://www.ibm.com/developerworks/webservices/library/ws-improvesoa/


SIPOC

So

urc

e:si

x-s

igm

a-m

ater

ial.c

om

41

LavaCon 2012

Systems Dynamics

Source: suggestsoft.com


Value Stream Mapping

So

urc

e: e

ng

inee

rin

gec

on

om

ist.

blo

gsp

ot.

com


Other BPM Tool Suites

45

Gartner Position Vendor Application

Leaders Software AG ARIS, ARIS for SAP OpenText-Metastorm Metastorm BPM, Metastorm ProVision

IBM System Architect Mega Mega Modeling Suite iGrafx FlowCharter 2009 Microsoft Visio

Casewise Corporate Modeler Suite Nimbus Partners Nimbus Control MooD International

MooD Business Architect, MooD Active Enterprise

Visionaries No Magic Cameo Suite Niche Players QPR Software QPR ProcessGuide Sparx Systems Enterprise Architect BusinessGenetics xBML W5 Challengers

Source: http://www.gartner.com/technology/reprints.do?id=1-18B65W4&ct=111213&st=sb

LavaCon 2012 Copyright © 2012. Dr. Jackie Damrau. All rights reserved.

http://www.softwareag.com/

http://www.metastorm.com/



http://www.ibm.com/

http://www.mega.com/

http://www.igrafx.com/

http://office.microsoft.com/en-us/visio/

http://www.casewise.com/

http://www.nimbuspartners.com/software/overview

http://www.moodinternational.com/



http://www.qpr.com/Products/process-management.html

http://www.sparxsystems.com/



http://www.businessgenetics.com/

10 mins


Your Team Task…

• Revise your Team Task with alternate

exceptions

– Examples:

• No coffee, make tea

• No make-up, go plain

• No Starbucks, go somewhere else

• No substitutions, what now

• Present to class


Enhance Your Skills…

Degrees

Certifications

• Kelley School of Business

– BS, Business – Information

& Process Management

Major

• Widener University

– MS, Business Process

Innovation

• Boston University

• bpmessentials.com

• University Alliance

• Univ. of California – Irvine

• Univ. of Illinois – Springfield

• Univ. of North Carolina – Charlotte

50

• Association of Business

Process Management

Professionals (ABPMP)

• International Institute of

Business Analysis (IIBA)

• BPM Institute.org

Professional Associations

• Univ. of San Francisco

• Villanova University

• Widener University

• Association for Information and

Image Management (AIIM)

• Object Management Group (OMG)

LavaCon 2012 Copyright © 2012. Dr. Jackie Damrau. All rights reserved.

1. Business Process Management Common Body of Knowledge (BPM CBOK®),

Version 2.0 – Second Release. (2009). Association of Business Process

Management Professionals.

2. Dyer, Lisa. (2012, January). “Information Architecture and Business Process

Management: A Recipe for New Business Value.” STC Intercom (www.stc.com)

3. Recker, Jan. (2012, March 9). “Class Notes: BPM Research and Education — How

Was School Today?” BPTrends e-zine (www.bptrends.com)

4. Harmon, Paul. (2012, March 13). “What New Technology Should a Manager Use?”

BPTrends Email Advisor (www.bptrends.com)

5. Harmon, Paul, and Wolf, Celia. (2011, December). “Business Process Modeling

Survey: A BPTrends Report.” BP Trends (www.bptrends.com)

6. Rockwell, Dan (aka Leadership Freak). (2012, March 15). “Thriving Through

Process.” Leadership Freak blog (leadershipfreak.wordpress.com)

7. ARIS Now Free for Research and Education! (2012, March). Software AG

(www.softwareag.com)

8. Software AG . (2012). “Advanced Business Process Modeling with ARIS”. Corporate

training materials (p. 12-15).

52 LavaCon 2012

Resources

Copyright © 2012. Dr. Jackie Damrau. All rights reserved.

http://www.amazon.com/Business-Process-Management-Common-Knowledge/dp/1442105666/ref=sr_1_1?s=books&ie=UTF8&qid=1334952726&sr=1-1









http://intercom.stc.org/2012/02/information-architecture-and-business-process-management-a-recipe-for-new-business-value/

http://intercom.stc.org/2012/02/information-architecture-and-business-process-management-a-recipe-for-new-business-value/

http://www.stc.com/

http://www.bptrends.com/deliver_file.cfm?fileType=publication&fileName=2012-COL-Class Notes-- BPM-Recker 03.pdf








http://www.bptrends.com/

http://www.bptrends.com/deliver_file.cfm?fileType=publication&fileName=advisor20120313.pdf


http://www.bptrends.com/members_surveys/deliver.cfm?report_id=1005&target=Process_Modeling_Survey-Dec_11_FINAL.pdf&return=surveys_landing.cfm






http://leadershipfreak.wordpress.com/2012/03/15/thriving-through-processes/

http://leadershipfreak.wordpress.com/2012/03/15/thriving-through-processes/

leadershipfreak.wordpress.com

http://www.softwareag.com/corporate/community/uni/default.asp

http://www.softwareag.com/

How to Contact Me!

DR. JACKIE DAMRAU

BPM Analyst / Trainer

Email: [email protected]

Phone: 214-505-0100

Twitter: @damrauja

LinkedIn: Jackie Damrau


streamlining business processes using structured business process modeling

Business

business process modeling

business processes

strategy process

process simulation

process performance

implementation process

modeling benefits of

hammer source