striving for excellence capacity building investment under sifpo marie stopes society (mss) pakistan...
TRANSCRIPT
Striving for Excellence
Capacity Building Investment under SIFPO
Marie Stopes Society (MSS) PakistanDr. Agha Xaher Gul, MBBS, MPHHead of Technical Services RHFP, MSS
2
Introduction to Marie Stopes Society
Striving for excellence Marie Stopes International
• MSS was registered in 1990; services began in January 1992.
• Since then, MSS has been providing voluntary, comprehensive and quality family planning services across Pakistan.
3
The MSS Journey
Striving for excellence Marie Stopes International
4
Where we were – 2011
Striving for excellence Marie Stopes International
5
Where we were – 2011Management & Leadership Capacity
Striving for excellence
• Operations driven
• Centralized management
• Structural management in project silos - multiple service delivery channels with limited functional integration
• Learning & Development functions –extremely limited, no resources
• Limited cross-functional interaction and exchange of knowledge
• Training Needs assessment with insufficient need-fulfilment
• Limited exposure to international training and competency standards
Marie Stopes International
6 Striving for excellence Marie Stopes International
Systems• Internally developed HR and payroll function • Manual data inputs• Manual, paper-based supply chain • Limited alignment of MSS Standard Operating Procedures (SOP)
with national standards and donor guidelines
Challenges:
Time consuming
Poor efficiency
Where we were – 2011
7
Where we Are2015
Striving for excellence Marie Stopes International
8
Where we are going- 2020Leadership/Management
Striving for excellence
• Strategy driven • Decentralized management• Functional leadership with robust
horizontal communication/learning
• Optimal central integration of service delivery channels – health system approach operationalized
Marie Stopes International
• Continuous leadership development
• Nurturing innovation and excellence
• International learning and standards of management
9
Where we are going- 2020
Systems
Striving for excellence
• Completely automated across all functional domains
• Responsive to organizational needs, user friendly
Marie Stopes International
10 Striving for excellence Marie Stopes International
11
The Role of SIFPOLeadership/Management Capacity
Striving for excellence
• Leadership training and workshops to facilitate decentralized management
• Innovation trainings and funding • Compliance and systems capacity strengthening
Marie Stopes International
12
The Role of SIFPOSystems to improve programming
Striving for excellence
Supply Chain Management
Marie Stopes International
Human Resource Management
Payments Admin
Payroll Interface with SUN Financial System
13
The Role of SIFPO
Research capacity• Annual Client Exit Interview Survey 2013• Quick Investigation of Quality (QIQ) tool developed by MEASURE evaluation.
• Evidence on Process and Impact - now institutionalized - Annual activity
• Staff capacity developed – RME training in Nairobi, Kenya
Marie Stopes International
14
The Role of SIFPO
Striving for excellence Marie Stopes International
Infrastructure expansion – enabling decentralized management closer to the client
15
MSS - The Road Ahead
Striving for excellence Marie Stopes International
• SIFPO planted seed for 5-year USAID/Pakistan bilateral
• Foundation is in place for expanded, evidence based programming to increase FP choice and access in Pakistan
And the story continues…
Marie Stopes International16