striving for ideal behaviors: a lean management system supported by kainexus
TRANSCRIPT
Host: Mark Graban VP of Improvement Services, KaiNexus
[email protected] @markgraban
Striving for Ideal Behaviors: A Lean Management System
Supported By KaiNexus
Presenter: Michael Lombard Cornerstone Healthcare Group [email protected]
@mikelombard
Agenda&Logis-cs
• Presenta(on(40-45minutes)• YourQues(ons(10-15minutes)– UsetheGoToWebinarMee(ngPaneltosubmitaques(onatany(me
• Recordinglinkandslideswillbesentviaemail
AboutMichaelLombard
MichaelLombard,MBA,PMP,isanaccomplishedleaderinLeanHealthcare,currentlyservingastheSeniorDirectorofOpera(onalExcellenceatCornerstoneHealthcareGroupinDallas,TX.
Contact info:[email protected]@mikelombardhttps://www.linkedin.com/in/michaelglombard
Striving for Ideal Behaviors
A Lean Management System Supported
By KaiNexus
April 2016
…a nurse was striving to make his team huddles more scientific
Be excited about the Z
Be curious about the Y
Be rigorous about the X
Ideal Behaviors
Business Principles
Long Term
Results
Focusing on Ideal Behaviors
www.shingoprize.org/model
Ideal Behaviors
Align
ImproveEnable
Ideal Behavior Categories
Thingswe HAVE
to do
Things we
CAN do
By Mike Rother
Challenge of Aligning
Challenge of Improving
IUMRING TQ GQNGIUSIQNS
Challenge of Enabling
At Cornerstone, we needed to learn what behaviors would help
us align, improve, & enable.
Catchball Gemba Walking Coaching
Huddling Root Cause Analysis PDCA
Data Trending
Andon Signaling
Idea Capture
Align Improve Enable
At Cornerstone, we needed a system of ideal behaviors.
Cornerstone’s System
TrueNorthManagementSystem
Tool Tool ToolTool Tool
IdealBehaviors
BusinessPrinciples
LongTermResults
IdealBehaviors
BusinessPrinciples
LongTermResults
Cornerstone’s Tools
TrueNorthManagementSystem
Tool ToolTool ToolKaiNexus
Enter KaiNexus
www.kainexus.com
KaiNexus gives Cornerstone a platform of tools to help us align, improve, & enable.
KaiNexus: Align via Attributes
Project attributes forced us to define our True North priorities
KaiNexus: Align via Huddle Boards
Standardized & nested huddle boards create “pull” for Catchball behavior
KaiNexus: Improve via Templates
Project template follows the Improvement Kata pattern, which promotes ideal behaviors
KaiNexus: Improve via Run Charts
Promotes establishing target conditions and data trending
KaiNexus: Enable via Teams
Establishes formal coaching chain
Allows experts or “2nd Coaches” to monitor
KaiNexus: Enable via Lists
Corporate leaders have the info they need, thus freeing up hospital leaders
Catchball Gemba Walking Coaching
Huddling Root Cause Analysis PDCA
Data Trending
Andon Signaling
Idea Capture
Cornerstone continues to Learn
Be excited about the Z
Be curious about the Y
Be rigorous about the X
Scientific thinking is a keystone behavior
By Mike Rother
PRACTICE MAKES PERFECTPERMANENT
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Mark Graban @MarkGraban
Presenter: Michael Lombard Cornerstone Healthcare Group [email protected]
@mikelombard