The Valeo Group: a simplified organisation with four new entities

Valeo has simplified its organisation into four new entities which cover the existing product families and the Domains in an effort to enhance the profitability and the per-formance of the Group in the face of the growing globalisation of its markets and cus-tomers.

• The Comfort and Detection Systems entity includes the «Interior Controls» and «Se-curity Systems» product families and «the Driving Assistance» Domain.

• The Powertrain Systems entity includes the «Engine and Electrical Systems» and «Transmissions» product families and the «Powertrain Efficiency» Domain.

• The Thermal Systems entity covers the «Climate Control», «Compressors» and «En-gine Cooling» product families and the «Comfort Enhancement» Domain.

• The Visibility Systems entity includes the «Lighting Systems» and «Wiper Systems» product families.

Structure of the Valeo Group

Structure of the Valeo GroupValeo: committed to environmental protection.

Valeo’s environmental protection policy contributes to the Group’s culture of conti-nuous progress. Risk management and environmental protection are founded on a number of initiatives which are, by definition, long-term. Valeo has been commit-ted to environmental protection for almost 15 years, with:

> energy management:- the development of products that cut vehicle consumption;- energy-efficient sites based on a common environmental culture;- reduction of emissions generated by transport.

In 2008, Valeo’s environmental policy reduced the Group’s total energy consump-tion by 10%. 88% of Valeo sites are now certified as compliant with the ISO 14001 environmental management standard.

> the optimisation of resources:• reduction of packaging materials by 11% in 2008;• reduction of water consumption by sites.

Structure of the Valeo Group

> limiting and reusing waste:• validation in progress of the «Eco-design Standard» directive to reduce the environmental impact of end-of-life products;• reduction of waste generated by sites.

> limitation of hazardous substances:• compliance with the ELV vehicles directive (end-of-life vehicles) for the development of products without heavy metals;• elimination of hazardous substances used by sites.

In concrete terms, Valeo’s commitment to protecting the environment is reflected by the development of innovative products and services, and in particular:

> reduced energy consumption and pollutant emissions using the Start-Stop sys-tem, which does not affect performance or driving comfort;

Structure of the Valeo Group

> a complete renovation process for three spares product lines (starters, alternators and compressors), including core collection;> recycling of core materials during the renovation process; > reduction of packaging materials with smaller and more compact boxes made of recycled cardboard whenever possible; > optimisation of logistics flows by increasing rail transport to a number of export markets, direct deliveries to the transport agent and a new Incoterm code for warehousing in the destination port;> hard-copy catalogues and sales documents printed on recycled paper or paper from managed forests.

What is Valeo Service?The Valeo Group’s Aftermarket activity markets one of the most extensive ran-ges of Aftermarket products in over 120 countries, and focuses on delivering total satisfaction to customers with a comprehensive set of commercial and technical support services. Valeo Service program of constant innovation expresses its commitment to mee-ting the needs of a constantly evolving market with ever-shorter repair cycles, the advent of new technologies and stringent regulations on the recycling of end-of-life vehicles. Valeo’s commitment to optimising repair operations, safety and driving comfort is reflected by:

> the nomination of four products for the Equip Auto Innovation Awards;> the launch of three major innovations for heavy goods vehicles, lighting systems and air conditioning respectively;> a range of new services for a changing market (e.g. support for new French legislation on air conditioning).

What is Valeo Service?A market approach

As a designer and manufacturer of spare parts, Valeo has always tried to extend its expertise in cooperation with professionals, distributors, garages and body repair shops in order to respond to their needs. The organisation of Valeo Service into five transversal «markets» covers their specific areas of expertise.

> Repair: this market combines products such as clutches, alternators, starters, thermal systems and switches. It also offers specific training and diagnostic tools adapted to this demanding, highly technical professional activity.

> Maintenance: a high-rotation range of all products needed for vehicle mainte-nance, targeting distributors, garages and consumers. This market allows distribu-tors to combine all the Valeo products that need to be replaced regularly, such as wiper blades, filters, fluid and brake pads.

What is Valeo Service?> Crash: this market is for bodywork professionals who use several Valeo product lines to repair damage caused in impacts to parts such as optical units, radiators, condensers, locks or cooling fan units. This market-based approach facilitates bo-dywork shop operations by simplifying the procurement system.

> Post-equipment: this range supplements original vehicle equipment with a se-lection of products and accessories that enhance safety, comfort and pleasure at the wheel. It includes electronic driving and parking aids and customisation accessories (lights, filler caps, etc.).

> Heavy Duty: this range of high-technology products, specialised training and know-how in technical assistance is specially adapted to meeting the specific needs of even the most demanding professionals.

What is Valeo Service?> eXponentiaValeo is a partner of the eXponentiaTM training programme. Valeo offers technical services for automotive repair professionals that enable them to keep their skills up to date, to meet the needs of the automobile market better and to grow their business by improving their customer services and competitive edge.

> valeorigin Valeo’s difference and strength lies in its capacity for technological innovation, ex-tensive ranges and the quality of its products. By establishing a quality label, Valeo is reinforcing its position on the global Aftermarket. The valeorigin label appears on Valeo packaging, designating products of OE quality or equivalent, as defined by the European Commission.

Key Figures*> Valeo Group• Sales: €8.7 billion • Sales by activity: original equipment 81%, aftermarket 19%

> Valeo Service• Employees: 995• Sales in over 120 countries• 176 product ranges for passenger cars and trucks• 10 distribution centres• 1 specialised technical centre

*end of 2008.

Original Equipment Category

BeamAtic® PremiumThe BeamAtic® Premium, Valeo’s latest innovation in the field of adaptive lighting, revolutionises night-time driving by providing comfortable visual conditions at all times.

>> BeamAtic® technology: the first step towards automatic lighting The BeamAtic® Technology developed by Valeo automatically controls the main and low beam li-ghts according to the vehicle’s environment. BeamAtic® uses a powerful algorithm to analyze the images sent from a camera positioned in the top of the windscreen. The headlights are immediately dipped as soon as oncoming vehicles or vehicles in front of the car are detected. The headlights are then switched to full beam as soon as the road is clear. The system allows motorists to make the best possible use of their headlights on full beam (4.7 times more use, according to an independent study) without dazzling other drivers.

>> The innovative BeamAtic® Premium: the selective full beam BeamAtic® Premium, developed by Valeo, revolutionises automotive lighting tech-nology. The vehicle’s headlights remain on full beam permanently without ever dazzling other drivers.

Original Equipment CategoryBeamAtic® Premium

This is achieved by focussing the full beam on the entire road, apart from zones in which other vehicles are detected. Whether they are alone on the road or not, drivers can permanently benefit from the visual comfort of full beam lighting. The selective BeamAtic® Premium full beam makes it easier for motorists to anticipate potential hazards (obstacles, corners, pedestrians, etc) than when driving with dip-ped lights.

In full beam mode, each headlight produces its own light cone that illuminates the entire road. Oncoming cars or cars in front of the vehicle are detected by a camera equipped with powerful image-processing software. The system then uses a mobile cover to block out the part of the light cone covering the zone occupied by the other vehicle and follows its trajectory. No light is projected onto the oncoming vehicle and the driver is never dazzled because, from their perspective, the BeamAtic® Premium lights look exactly like dipped headlights. For the users, on the other hand, the entire road is lit as if they were driving with the headlights continuously on full beam. The Xenon version of the system will be launched in 2010, and other versions, using new light sources, are currently being developed.

Original Equipment Category

Smart Car Key: the smart key

>> The Valeo Smart Car Key communicates with your vehicle Valeo’s Smart Car Key is an addition to the Group’s range of access and hands-free starter systems. The latest version of the Smart Car Key boasts a two-way connec-tion operating at 868 MHz over distances of more than 200 m and up to 500 m.

>> Remote control of vehicle settingsWith the Smart Car Key, users can control a number of the vehicle settings. The built-in mini-screen allows users to check that the doors and trunk are locked, that the alarm is on, that the temperature in the cab and tyre pressure are normal. In a word, that everything is OK with the vehicle. If a problem occurs, the car sends a warning message to the key, which then helps the user solve the problem.

Original Equipment CategorySmart Car Key

>> Remote control of vehicle functionsThe Smart Car Key can also be used to control certain functions remotely. The cabin pre-ventilation system can be started from a distance of more than 200 m. A LED, a buzzer or the screen can all confirm that the command has been successfully executed. The 27 x 20 mm screen (128 x 100 pixels) can be black and white or colour. The size and number of pixels can be adjusted, as can the functions remotely controlled by the key.

>> Data transfersThe Smart Car Key can also be used to transfer data downloaded from a computer, such as navigation addresses and MP3 files, to the vehicle’s on-board system. The key’s 1 GB USB key function can be upgraded to 4 GB by adding an integrated µSD card. It is also possible to synchronise two keys.

Original Equipment CategorySmart Car Key

>> User benefits of the Smart Car Key • Permanent access to vehicle data in order to check the vehicle remotely;• Activation of functions over long distances;• Transfer of data from a computer;• Easy-to-use design for simple and intuitive navigation.

Spares Category

StARS Valeo is making StARS available as a replacement part in order to allow the aftermarket to benefit from the latest technology available as original equi-pment.

>> The first micro-hybrid alternator-starter system available as a spare part StARS (Starter-Alternator Reversible System) is a starter-alternator that automatically cuts the engine when the vehicle is stationary (at a red light or in a traffic jam, for exam-ple) and starts it again automatically and instantly (within 350 milliseconds) when the driver releases the brake pedal or engages a gear. The system therefore has no effect on normal driving habits.

Spares Category

StARS

>> Leading edge technology meets environmental protection This revolutionary technology generates fuel savings of up to 15% in urban traf-fic* and reduces carbon dioxide emissions by 15%*, depending on the application. StARS is not only economical and environmentally friendly, but also increases dri-ving comfort by eliminating engine noise and vibrations when the vehicle is at a temporary standstill, which represents 35% of urban driving time*.

Launching StARS on the aftermarket will allow repair professionals to offer their services for vehicles equipped with this technology, i.e. the Citroën C2 and C3, and the smart fortwo mhd. The adoption of StARS by spares professionals will be made easier by the detailed installation manual and the diagnostics technical support hotline provided by Valeo.

They will therefore be able to meet the specific needs of the most recent vehicles.

* Valeo figures.

Spares Category

parkoriginTM

The only 2-in-1 brake kit for LCVs available on the independent spares market.

>> parkoriginTM: the only brake kit for rear axles with disks and a parking brake parkoriginTM is designed for the two most popular utility vehicles fitted with this technology, Renault Trucks (Mascott and Master Propulsion) and Iveco (Daily C series), and therefore covers a market approaching 600,000 vehicles in Europe.

Complete: parkoriginTM contains all the elements needed to replace the rear and hand brakes on a light commercial vehicle*: • 2 pre-mounted kits with parking brake callipers;• 2 brake disks;• 2 hub nuts;• 32 screws (depending on application);• 2 seals (depending on application).

* Given the different assembly possibilities, the brake pads are sold separately.

Spares CategoryparkoriginTM

>> The benefits of parkoriginTM • Practical: parkoriginTM is easy to install. The repair professional saves time at the order stage (only one part number to look for) and at installation (only the flanges and disks need to be fitted). For the distributor, parkoriginTM is also easy to stock; all the elements needed to replace the rear and hand brakes are in a single box*.

• Safe: the pre-assembly of the flanges reduces the risk of error considerably, as all the repair professional has to do is disassemble and reassemble the elements se-parately (e.g. springs, adjusters, etc.). Fewer components means fewer adjustments and a lower risk of injury!

parkoriginTM is valeorigin labelled.

Full AFS (Adaptive Front System)The complete adaptive front lighting system. >> Full AFS: lighting for every situation Valeo’s new adaptive lighting systems adapt the light beam to all driving conditions, from rain to city or motorway driving. Full AFS technology allows motorists to bene-fit from ideal visibility under all circumstances, reducing the stress of night driving and improving visual comfort and safety.

>> 4 functions for 4 advantages The «Highway» function, which comes on at 115 kph, lights up the road to dis-tances of up to 140 m, or twice as far as conventional beams, without dazzling oncoming drivers.

Full AFS (Adaptive Front System)The «Rain» function automatically comes on as soon as the windscreen wipers start. The light is then re-distributed to prevent the beam from being reflected on the wet road surface and dazzling drivers in oncoming vehicles.

At less than 30 kph, the «City» function broadens the beam to light up pavements and crossroads.

Finally, the «Tourism» function adapts the beam to driving conditions in countries where vehicles drive on the other side of the road.

>> Full AFS: the benefits of xenon and much more... This new lighting system is made up of an elliptical xenon module with a beam that is adapted to the prevailing driving conditions. The light emitted by xenon is similar to natural daylight, increasing visibility by 30% compared to halogen systems. Mo-reover, xenon bulbs last four times longer than halogen bulbs and consume 50% less energy, which represents a carbon dioxide reduction of 1.3g/km)*.

Full AFS (Adaptive Front System)>> Full AFS on the Audi Q7 Always at the leading edge of technology, Valeo is equipping the range-topping version of the new Audi Q7 with AFS TriXenon headlights that combine high- and low-beam and highway functions with LED-based DRL (daytime running lamps). The entire range of Audi Q7 headlights (halogen, dual-function xenon and AFS TriXe-non) is already available for the aftermarket.

* Figures taken from a CLEPA press release published in September 2007.

Filler cap for AdBlue® liquidValeo is launching a new range of filler caps for AdBlue® liquid used in industrial vehicles.

>> A reliable cap that is easier to identify This range of filler caps for AdBlue® liquid comes with a set of blue keys that can be identified by users at a glance.The caps are treated against oxidation to prevent urea corrosion and are fitted with metal cylinders for greater reliability.

>> SCR (selective catalytic reduction) : a green technology The new range of Valeo’s filler caps is designed for industrial vehicles fitted with SCR technology, which meets the 2006 Euro4 standard that restricts pollutants emitted by commercial diesel vehicles weighing more than 3.5 tonnes. SCR technology reduces the nitrogen oxide present in the exhaust gases by almost 85%*. The mix of one-third urea and two-thirds water stored in a special tank creates a chemical reaction in the catalytic converter that reduces the quantity of the polluting gases. This product reflects Valeo’s commitment to environmental protection.

Filler cap for AdBlue® liquid>> A compact and complete multi-brand offer that meets original equipment standards The equipment market for urea tanks is growing strongly and is set to double in vo-lume by 2012. Valeo proposes a short but complete range of just four part numbers that covers all the best-selling European trucks: DAF, MAN, Mercedes Trucks, Renault Trucks, Volvo Trucks, Iveco, Scania. For Scania. Valeo also offers the adapter needed to install the cap.

* Valeo figures.

ClimTest+® V2A solution for complete diagnostics of the air-conditioning loop.

The ClimTest+® diagnostic tool takes ten essential measurements to check the air conditioning loop: - high pressure;- low pressure;- high temperature;- low temperature;- under-cooling;- overheating;- ambient temperature;- pulsed temperature;- humidity;- T3 (dehydrating filter inlet pressure or temperature accumulator inlet pressure).

ClimTest+® V2>> ClimTest+® V2: more complete and more precise The new version of ClimTest+® is more complete, more precise and covers more vehicles (97% of air conditioned vehicles in Europe) than the preceding version. ClimTest+® V2 combines a measuring instrument with an upgrade software application.ClimTest+® V2 now covers dynamic diagnostics and symptoms diagnostics. Symp-toms diagnostics helps the cause of failures to be identified more easily.

>> 10 minutes to comply with new fluids legislation in France (decree 737) Since 4 July 2009, all air conditioning operators in France have been obliged to: - conduct a complete investigation of the air conditioning loop before refilling with coolant; - raise a detailed report of every repair that must be kept for five years; - declare on 31 January the quantities of fluid purchased, recovered and loaded in the previous calendar year.

ClimTest+® V210 minutes are now enough to conduct a guided and complete diagnostics of the air-conditioning loop. The diagnostic is now so precise that only the defective part is replaced and all coolant leaks are detected.

ClimTest+® V2 also produces detailed reports of every operation, allowing repairers to apply the new legislation for coolant fluids that came into effect on 4 July 2009 in France. A copy can be issued to the customer, who will feel even more confident about the supplier.

TecWarrantyValeo optimises claims processing with TecWarrantyTecWarranty gets off to a good start in France. Launch planned in eleven other countries

Valeo implemented its TecWarranty claims processing solution in August. TecWar-ranty, which belongs to the TecCom inter-enterprise platform, offers Valeo’s cus-tomers a common interface for data entry and sends warranty claims to Valeo’s central SAP system. The 60,000 claims that Valeo and its local subsidiaries receive every year can now be processed simply, transparently and economically using a standard procedure.

Following the successful launch of TecWarranty in France, tests are now underway in the UK, Poland and the Netherlands. The system will also be deployed in other countries.

Valeo’s strong command of processes formed the ideal foundation for the successful optimisation and automation of its claims management processes, and with Tec-Com’s technical expertise, customers could also be functionally integrated.

TecWarrantyThe deployment of TecWarranty has allowed Valeo to benefit from the following improvements :

>> Faster processingThe speed of processing of warranty claims has been increased. With TecWarranty, the information about the warranty claim is checked online in the SAP system. Once validated, the completed claim is recorded directly in SAP. Time spent correcting claims due to incomplete or incorrect forms has been reduced significantly, and the fact that manual data entry is no longer necessary saves time and money and improves quality.

TecWarranty>> Ease of useThe system is easy to use. Customers access TecWarranty from TecCom’s website. Once customers have entered the information about the claim, they can view the decision-maker’s response anytime, anywhere in the world. After the article refe-rence has been entered, a list of problems specific to the product appears with a description. The customer simply has to select and validate one of the suggested entries.

After a few mandatory fields have been completed, the claims are sent online to Valeo via TecWarranty. A reference number is immediately assigned to the claim and sent to the customer by SAP, with a slip to be printed out. The slip is then attached to the box and the package is ready to be sent. The following tasks are completed automatically.

TecWarranty>> TransparencyThe decision-maker and the claimant have access to the same information, and the claimant can track the state of progress of the claim at any time. The claimant also has access to a number of standard reports, such as claims with or without return of goods.

A special interface shows the state of progress of all a particular customer’s claims, allowing both parties to keep an eye on all the claims sent by TecWarranty. The number of claims accepted and refused is shown in a pie chart.

For Valeo, the deployment of this claims processing system has boosted perfor-mance and improved customer service.

Technical Support HotlineValeo Service France and Export open their new technical hotline

On 1 July 2009, Valeo Service France launched its new technical telephone hotline. The new hotline has new services, new functions, new working hours and a new number.

The opening hours of the new Valeo Service France technical hotline have been extended in line with market expectations. The hotline is now open from 8.30 am to 12.00 am and 1.30 pm to 5.30 pm from Monday to Friday and from 10.00 am to 5.00 pm on Saturday. The Saturday service available since 1 July responds to the needs of autocentres and repairers that are open for business on Saturdays. Valeo’s technical hotline also has a new number. The hotline can now be called from inside France on 0810 600 606. Calls cost the price of a local call from a France Telecom landline. To mark the launch of the new technical hotline, Valeo is offering a free trial period from 1 October 2009 to 28 February 2010 to all its distributor and re-pairer customers. From 1 March 2010, the technical hotline service will require the payment of a subscription fee.

Technical Support HotlineThe hotline allows Valeo Service to provide a fast and professional response to Valeo distributors and service centres. In addition to the existing services—technical research in catalogues (help in choosing the right parts) and advice on automotive maintenance and repairs (installation assistance)—the hotline will be offering new functionality from October 2009:• recommendations for additional parts: when technical hotliners take an incoming call, they recommend other parts that may be related to the operation performed on the vehicle*;• assistance with air conditioning diagnostics: step-by-step guidance for repairs in air conditioning diagnostics;• assistance with tools: help with starting up Valeo’s air conditioning garage tools for service centres and repairers.

The new Valeo Service France technical hotline is manned by 25 technical hotliners who have more than ten years’ experience in the automotive industry. The hotliners are backed up by 2 technical specialists who are ready to the answer more specific questions that the service centres and distributors may ask.

Technical Support HotlineValeo Service France is offering a free trial period to all its distributor and service centre customers from 1 October 2009 to 28 February 2010. From 1 March 2010, customers will have to pay to use the new hotline.

For Valeo Service Export customers, this service is available 24 hours a day, only at the following email address vsxhotline@valeo.com. The hotliners will help Valeo’s customers to identify parts and provide them with top-quality technical assistance. The service for the identification of catalogue parts is available in French and En-glish, free of charge.

*From 1 October, this service will be available for air conditioning and brakes.

Express Service FranceValeo Service France is improving its express delivery service in response to the expectations expressed by customers in recent satisfaction surveys.

>> How it works Since 1 September 2009, all express orders received by Valeo Service France before 6.00 pm have been delivered to the Valeo customer before 9.00 am the next day.

This service is available throughout mainland France, but not in Corsica, where deliveries arrive before 1.00 pm the following day. It is available for both standard and outsize products (packages weighing more than 30kg and parcels shipped on pallets).The express service also offers tracking for shipments throughout the supply chain. Shi-pments are tracked and delivered in person with proof of delivery (date, time, stamp, signature and name of recipient).

Express Service FranceValeo Customer Service informs customers at 8.30 am of any delays and plans an alternative solution. A second visit that is free of charge is always organised on the same day if the customer is absent at the time of the first delivery. As proof of its commitment, express delivery costs are not charged if the 9.00 am deadline is not met. The express delivery service reflects Valeo’s commitment to a reliable and regular service rate throughout France. This express logistics service is completed by a rapid and proactive response that meets the customer’s need in the event of a problem (delays or damaged goods).

>> Customer benefits of the express delivery service• An express solution for Valeo distributors that prevents them running out of stock or keeping vehicles off the road;• Quick repairs and a standard-setting service for Valeo’s customers in mainland France; • A service offering a 100% guarantee that the parts will be delivered.

Export logistics serviceProtecting the environment, cutting delivery times and respecting service rates are the permanent goals of our logistics specialists.

>> Increased frequency of deliveries in the European UnionThe goal is to develop solutions for emergency orders placed by Valeo’s customers, including 24- or 48-hour deliveries or regular shipments.From now on, weekly deliveries are available in all European countries.

>> Scheduled orders and direct deliveries The principle of a centralised stock is gradually making way for direct flows from the production sites that are operated by Valeo Service’s logistics partners. An analysis of our customers’ practices has revealed that it will be possible to consider pre-formatted and scheduled orders with guaranteed delivery deadlines and optimal service rates.

Export logistics service>> Piggybacking As the cost of road transport rises and regulations become increasingly strict, Valeo Service has opted to choose clean transport whenever possible. Moreover, thanks to partnerships with local players, rail transport has become more secure on the North-South axis in Western Europe and between Western and South East Europe.

>> Delivering closer to customersValeo Service Export ships its deliveries to their final destination, allowing our custo-mers to benefit from better fixed transport costs and delivery deadlines.

Focus on air conditioningThe Valeo Clim Service (VCS) network

>> A pioneering network Today’s vehicles are increasingly complex, and electronics are playing a growing role. It is therefore more difficult for repair professionals to carry out the requisite checks without the appropriate diagnostic equipment. And mechanics will now have to be qualified to work on the air conditioning system. The rapid increase in the number of air conditioned vehicles, however, represents an opportunity for repair professionals to increase sales.

Created in 1998, Valeo Clim Service is the leading air conditioning professional network to operate across Europe, and now has 1,725 partners in 13 countries. Four programmes—products, tools, training and communication—constitute Valeo Clim Service’s full set of innovative tools dedicated to precise air-conditioning diagnostics. They allow professionals to offer all services, from annual servicing (Airtest and Climtest+) to extensive repairs, as well as coolant refills (ClimFill refill station).

Focus on air conditioningThis network allows Valeo to provide a complete range of services in association with its product offer: • training adapted to the needs of each participant; • a spares technical centre for training, the development and testing of diagnostic tools, the validation of diagnostic procedures, maintenance and repairs; • innovative diagnostic tools in order to develop professionals’ expertise; • commercial and communication offers to help repair professionals promote the diagnostics and maintenance of the air conditioning system, generating new business.

All the members of the VCS network are trained by Valeo. The training courses are broken down into two parts: a theoretical part and practical exercises on air condi-tioned vehicles.

Focus on air conditioning>> A specialist websiteValeo Clim Service’s website (www.valeo-clim-service.com) is divided into three different parts, for consumers, businesses and VCS network members. The site con-tains important information on air-conditioning systems and plays a unifying role.

>> Training in air conditioning Valeo has developed a program of technical training courses allowing distributors and repair professionals to further their knowledge of vehicle maintenance and consumer advice.

Specific «Repair» and «Expert» modules have been designed to meet multiple needs by offering specialist training at the correct level, mixing theory and hands-on practice. Training is constantly updated to include the latest technological inno-vations and new laws.

Focus on air conditioningA new training module has been developed for recent laws on refrigerants. This one-day course, organised by Valeo, combines theory and practice, and provides essential information about how this legislation will affect the repair market. It in-cludes an examination of regulations, detailed information about refrigerants, leak detection methods and good collection practice during the operation.

>> Guidance on new legislation (France)In addition to ClimTest+ V2, which makes it easier for repairers to diagnose the air conditioning loop and manage coolant fluids, Valeo also provides members of its VCS network with communications and training tools to help them with the appli-cation of decree 737. Valeo has even gone so far as to enter a partnership with Bureau Veritas Certification, one of the three approved organisations for optimal business support.

Focus on air conditioningValeo Service french customers can enjoy negotiated preferential rates for obtaining the certificate of capacity. They may also take a quick look at the main issues around the new regulations at www.bureauveritas.fr/fluidesfrigorigènes, and use a hotline (0825 000 100, €0.15/minute) for personalised replies to any questions and/or problems they may have. Bureau Veritas is also offering an eco-friendly solution which performs all the operations (estimate, order, follow-up, certificate) on the dedicated Fluido internet platform. This «paperless» option allows the operator to enjoy preferential rates.

During the technical events organised by Valeo distributors for their customers, Valeo teams communicate on the legislation and on how to go about obtaining the certificate of capacity.

In order to facilitate the annual declaration of fluids and the storage of report cards (which have to be kept for five years) Valeo has created Climeo, an interactive re-port card for its repair specialists. In this way, Valeo hopes to help its air conditioning operators comply with the new legislation, but also to offer them a clear, simple tool with which to supply their motorist customers.

New cataloguesValeo regularly publishes catalogues of its different product lines in order to provide customers with clear and precise information. These catalogues contain the latest Valeo innovations for the aftermarket, plus the latest available applications, which amount to around 1,500 new part numbers in total. Most are available in multi- language versions and printed on recycled paper in order to protect the environment.

New catalogues>> Air conditioning catalogueThis catalogue, available since April 2009, has been reworked so that information can be found more readily. It now includes two new sections:• a multi-product cross list to find front-end products quickly for the most popu-lar vehicles (condensers, pipes and receiver dryers), as well as the corresponding compressor and oil;• a special section which lists the quantities of fluid and oil for all the models in the catalogue, including the most recent.

Valeo has introduced over 300 new vehicle applications for the Renault Mégane III, Mercedes class A 169 and Citroën C3, which appear in this catalogue for the first time.

It also presents Valeo’s additional ranges of air conditioning products :• the Air Quality range based on comfort (ClimSpray), maintenance (ClimPur) and filtering (cabin air filters); • garage equipment: the ClimFill filling station, diagnostic tools for the air conditio-ning loop, diagnostic tool for the AirTest cabin filter, maintenance and leak detection equipment for the air conditioning loop; • the VCS network.

New catalogues>> Clutches catalogue Available since 2009. New technology products feature strongly in this new catalogue, including the 4-part Kit with 22 new part numbers covering the vehicles with the grea-test need for replacements of dual-mass flywheels.

The offer in the three major families of clutch products (conventional kits, flywheels and 4-part kits and hydraulics) has been extended and optimised to meet market needs. Two new ranges of hydraulic transmitters and receivers have been launched. Valeo is now able to highlight its position as an original equipment supplier of these products to Renault-Nissan, Fiat and Ford, pending the future release of an Asian range extension.

New catalogues>> Alternators/Starters catalogueAvailable since May 2009. This catalogue includes two new features: the arrival of StARS (Starter Alternator Reversible System) and the simultaneous presentation of the new and standard exchange ranges.

This version is clearer. Parts are easier to identify with new pictograms illustrating each range and standardised part numbers. It also makes it easier for distributors to manage their stocks. In the interests of precision, the catalogue includes technical information on wiring, with detailed diagrams and a summary table of existing models.

230 of the 2,380 part numbers are new: 110 belong to the standard exchange range and 120 to the new range. In order to provide its customers with parts for the latest market applications, Valeo is offering more part numbers for recent vehicles, such as: the BMW X6, Citroën C5, Fiat Scudo II, the new Nissan Note, Volkswagen Golf VI, etc.

New catalogues>> Engine Cooling catalogue Available since September 2009. This catalogue features numerous new part numbers and applications:• 140 new radiator part numbers covering 553 applications, including the new Golf VI, new Mégane Coupé III, Twingo II;• 100 new fan system part numbers covering 1,331 applications, or 47% additional fan unit part numbers;• 30 new air cooler part numbers covering 127 applications.

New catalogues>> Coils catalogue Available since September 2009. This catalogue illustrates Valeo’s 30 years of experience in ignition in the shape of spares for all the original equipment technologies. 34% of the part numbers in the catalogue are new, making Valeo’s offer more competitive than ever.

New catalogues>> Lighting catalogue Available since early October 2009. The page layout has been reworked and the product information is more complete, with: • details of product composition and their homologation number,• the OE part numbers appear beneath the Valeo part number in the list of vehicle appli-cations, so users can quickly check that they have chosen the right product.

The new catalogue also highlights the technological innovations to be found on new vehicle releases, such as the headlights for the restyled Audi Q7 fitted with the AFS TriXénon function, or the LED lights on the new Volkswagen Golf Plus. The lighting offer has been extended to include 51 new vehicles, including the Volkswa-gen Golf VI, Polo 2009, Citroën C3, Peugeot 3008, Renault Scénic III, Mégane III Estate, Seat Leon and Altea. A total of 152 new part numbers are available. Valeo Service continues to offer all its new products to the aftermarket at the time when the new vehicles are launched. In this way, our customers’ time-to-market and competitive edge are improved.

A 100% valeorigin range: 100% of the lighting offer is derived from original equipment.

ContactsValeo Service70, rue Pleyel93285 Saint DenisFrance

Clara des DORIDESTél : +33 (0) 1 49 45 39 20clara.des-dorides@valeo.com

Caroline LAHORETél : +33 (0) 1 49 45 38 97caroline.lahore@valeo.com

Action Media40, rue Edith Cavell92400 CourbevoieFrance

Anne COPEYTél : +33 (0) 1 41 99 92 33a.copey@actionmedia.fr