stuart mitchell, hsbc, tiptoeing elephants
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Methodology Practices
Tiptoeing Elephants Assurance of Agile Conference | November 2013
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Methodology Practices 2
Stuart Mitchell Global Programme Manager Agile@HSBC
2
11yrs using Agile at the ‘coal face’
Keynote Speaker at multiple Conferences and business forums
HSBC Bank
2nd largest Bank in the World
225,000 employees
39 different countries
Over 100+ Agile Projects Worldwide
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Methodology Practices
Framing :. - With the same information being used as a base, the ‘frame’ surrounding the issue can change the reader’s perception without having to alter the actual facts.
http://en.wikipedia.org/wiki/Framing_(social_sciences)
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Methodology Practices
The reason WHY we are in business
PROFIT
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Methodology Practices
In Software Development we contribute in 3 ways only -
1. Cost Reduction - Efficiency gain – which leads to spending less money which helps us make a PROFIT
2. Wealth Creation – More Products - Income Enablement
3. Keep the doors open – maintenance / regulatory governance – the cost of doing business
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Methodology Practices
The only way that ANY of these initiatives are realised is by getting the software into ……
PRODUCTION
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Methodology Practices
Question:
If you stopped today building software how long would your business survive?
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A : It’s unknown …but it’s not very long.
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Methodology Practices
PRODUCTION – All roads lead to ROI
It’s magical · Gives EFFICIENCY GAINS · Removes competitive advantage · Closes the gap on disadvantage · Keeps the doors open
…its only in Production that you get RETURN ON INVESTMENT – return on the risk and the money spent on it
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Methodology Practices
Framing – Getting into Production
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Governance
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Methodology Practices
Financial Industry – Need Governance
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Methodology Practices
The Financial industry is changing All parties are demanding more robust software in Production
§ The Investment Banking industry is undergoing major changes § Focused more than ever on Governance and regulatory compliance
“What is acceptable today may not be acceptable tomorrow… it’s time to go
from 95% to 99.99% …”
“Since the financial crisis of 2008, we are living through an era of more intense regulations and more intense scrutiny about all types of transactions and banking practices. …. It is a new world! ” Fred Terrell, Credit Suisse Group
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Methodology Practices
Planned Tollgates, Controls, Reviews, Approvals and Guidelines …..are seen to tighten control but are speed bumps to Production
Q1 2014 Q2 2014 ……
sign-off
NEW Approval
Oct 2013
NEW Tollgate
Mar 2014
NEW Tollgate
Feb 2014
NEW Test
Feb 2014
Q4 2013
NEW Tollgate
Oct 2014
Review against Guidelines
Feb 2014
NEW TOLLGATE Apr 2014
NEW Review
Nov 2014
4 1 2
Reviews
Mar 2014
Reviews
Jan 2014
NEW Tollgate
May 2014
control
Feb 2014
3
Audits
Apr 2014
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Methodology Practices
Goldilocks Governance
· Too Much - development grinds to a halt
· Too Little - potential chaos!
· Just Right – allows development and delivery at pace
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Methodology Practices
Framing – Getting into Production
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Governance
Software Industry
… it’s time to go from 95% to 99.99% …”
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Methodology Practices
Software into Production – Quickly
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IDEA PRODUCTION Time
.…the shorter the line to Production the quicker the return on investment (ROI)
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Methodology Practices
The Software industry is changing The Business are demanding more robust software in Production …and quicker
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- Pingit from design into production 6mths
- 2,000,000 signed up
- Reputation enhanced
- Competitive advantage gained
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Methodology Practices
Framing – Getting into Production
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Governance
Software Industry
… it’s time to go from 95% to 99.99% …”
. .…the shorter the line to Production the quicker the return on investment (ROI)
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Methodology Practices PUBLIC http://www.flickr.com/photos/42985099@N03/8408263772
Increased Governance V Software Development
….the Battle Royale
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Methodology Practices
Framing – Getting into Production
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Governance
Software Industry
… it’s time to go from 95% to 99.99% …”
.…the shorter the line to Production the quicker the return on investment (ROI)
Agile
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Methodology Practices 20
http://www.instituteforgovernment.org.uk/publications/23/ ……or on Google search for Government and System error
Framing Agile
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Methodology Practices 21
Emerging technology trends that will impact Government 1. Social technology 2. Mobile and location-based services 3. Game mechanics 4. Cloud computing 5. HTML 5 6. Augmented reality
7. Agile development 8. Next generation search
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Methodology Practices 22
Forbes Magazine – 9th April 2012 PUBLIC
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Methodology Practices 23
Nearly every FTSE 500 company uses Agile is some capacity or other.
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Methodology Practices 24 24
Agile Books – 1700 Books per month 20
Kent Beck Mike Beedle Arie van Bennekum Alistair Cockburn Ward Cunningham Martin Fowler James Grenning Jim Highsmith Andrew Hunt
Ron Jeffries Jon Kern Brian Marick Robert C. Martin Steve Mellor Ken Schwaber Jeff Sutherland Dave Thomas
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Methodology Practices
Tooling Maturity Level Time to ready ready – Start your engines
1. Agile moving to more ‘main stream’ acceptance
2. Agile becoming the default methodology i.e. UK Gov, RBS, Bank of America etc.
3. Agile experience and understanding to become ‘a given on CV’s’ similar to MS Office.
4. Agile Projects adoption to be increasing promoted by Business and Senior Management as their understanding increases.
5. Agile Projects to move up 600% to become 20% - 30% of all HSBC projects.
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Methodology Practices PUBLIC https://www.cprime.com/tag/agile-governance/
Agile Governance
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Methodology Practices 27
Sprint Governance
DevelopmentIterations
Development Engine
Write Story and Scenarios
Business Showcase
Story Testing
Story Planning Session
BA / QA Signoff on Dev Box
Daily BA/QA demo
Tester
Dev
BA
TesterDev
Tester BADev
Tester BADev
BABusiness
Tester
Start Here
System Testing
Implement Functionality
BABusiness
Implement Automated Acceptance Tests
Dev
End Development Iteration
Start Development Iteration
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Methodology Practices
Agile ROI
PUBLIC http://www.infoq.com/news/2010/08/agile-for-cfo
…the longer you wait for your ROI ..the
deeper your investment is.
CFO Agile
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Methodology Practices
Methodology Practises …
Agile is the GLUE ..used well it can bring Speed into
Production
with appropriate Governance
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Methodology Practices
Framing – Getting into Production
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Governance
Software Industry
… it’s time to go from 95% to 99.99% …”
.…the shorter the line to Production the quicker the return on investment (ROI)
Agile Agile is the Glue - Bringing Speed into Production
with appropriate Governance
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Methodology Practices
There is one individual who will navigate the project through the rapids of the governance tollgates, audits, reviews, security while maintaining momentum in analysis, development, testing and deployment ..as well as cutting the teams hair, keeping the place tidy and cooking a mean lasagne!
PUBLIC http://www.google.com/imgres?um=1&safe=active&sa=N&hl=en&tbm=isch&tbnid=INnfHQIzM3jPjM:&imgrefurl=http://cobal
tpm.com/which-superhero-do-you-want-on-your-project/&docid=aEQWClJX9s_b1M&imgurl=http://cobaltpm.com/wp-content/uploads/2013/04/Superman.jpg&w=650&h=1080&ei=RRyVUvP_MOau7Ab3roCQDQ&zoom=1&iact=rc&dur=2&pa
ge=2&tbnh=139&tbnw=106&start=16&ndsp=24&ved=1t:429,r:17,s:0,i:132&tx=53&ty=70
The Project Manager
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Methodology Practices PUBLIC http://brettharned.com/2011/03/09/youre-a-project-manager-not-superman/
Elephant – balancing
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Methodology Practices
We asked our Project Mangers ‘How they felt towards Governance’
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Methodology Practices
…some of this
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Methodology Practices
….a bit of this
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Methodology Practices
..but mostly a lot of this!
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Methodology Practices
Audit
Architecture Quality
Assurance
Information Security and Risk
ITO
Fraud
Compliance
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Methodology Practices
Top 10 Tips Tricks and Traps
1. Jump in the trench – talk to the PM’s 2. Be Smart – stop having 10 different teams hammering at the door all asking for the same thing
joined up thinking – let your team breath – living room different windows 3. Make it Simple – if its simple – we can understand it – if I can understand it Im more likely to do it
– if I do it I’m compliant ! 4. Weed frequently 5. Keep it small – if its too big, I cannot test it 6. Engage early – develop a relationship – go out hand in hand for breezy 7. Find the carrot - not always stick – if there is an incentive to do the right thing 8. Help the team help themselves – what should they be adhering to, get your own house in order,
FAQ’s, 9. Learn from others 10. Automate Automate Automate – test frequently and combine Governance
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Methodology Practices
Getting into Production
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Governance
Software Industry
… it’s time to go from 95% to 99.99% …”
.…the shorter the line to Production the quicker the return on investment (ROI)
Agile Agile is the Glue - Bringing Speed into Production
with appropriate Governance
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Methodology Practices
..and always look after your Project Manager!
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Methodology Practices
· Wikipedia – Framing · RBS - Notes: http://www.mybanktracker.com/news/2012/07/02/royal-bank-scotlands-disaster-object-
lesson-perils-cashless-economy/ · RBS - http://www.flickr.com/photos/alexmartin81/5503382536/ · http://www.theguardian.com/money/2012/jun/29/natwest-fiasco-what-happens-now · http://www.flickr.com/photos/kilwirraarchitects/4800779023/in/photostream/ · http://chronicle.augusta.com/sports/college/2010-12-04/auburn-quarterback-pound-south-carolina · Jay weird – Photo of the Maze - http://www.flickr.com/photos/44990811@N04/5557042089
References, Copyright Acknowledgements and Thank you’s
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Methodology Practices
Questions
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Contact
LinkedIn – Stuart Mitchell