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Student Handbook Information relating to TP3’s delivery and assessment of nationally recognised qualifications Version 10.0 (November 2015)

TP3 Pty Ltd 1300 658 388 www.TP3.com.au

Version control

# Date Issued Description Author

1.0 10/03/2010 Drafted, edited and published TP3

2.0 25/11/2010 Addition of qualification TP3

3.0 05/01/2011 Updated student information and qualification information

TP3

4.0 28/11/2011 Updated unit codes to match new release of Training Package

TP3

5.0

6.0

7.0

8.0

21/02/2012

27/03/2013

10/09/2013

15/11/2013

Updated for new qualifications and re-formatted

Updated contact details

Updated qualification versions, assessment instructions and graduation details

Updated with TP3 Student Portal

TP3

TP3

TP3

TP3

9.0 26/08/2014 Updated assessment submission and qualification commencement details

TP3

10.0 9/11/2015 Updated qualification information TP3

Copyright

http://www.tp3.com.au/

TP3 Pty Ltd 1300 658 388 www.TP3.com.au

© TP3 Pty Ltd (ABN 71 091 667 417) 2013-2014. All rights reserved.

http://www.tp3.com.au/

TP3 Pty Ltd 2014 Page | 4

Welcome to TP3

Welcome! We are excited that you have chosen to undertake a qualification through TP3. TP3 is a professional services organisation that provides quality training and assessment for individuals and organisations. We have been delivering accredited training and assessments in line with the Australian Qualifications Framework (AQF) as a Registered Training Organisation since 1996 (RTO ID 1429). We are registered nationally by the Australian Skills Quality Authority (ASQA). As a quality endorsed private provider of vocational qualifications, TP3:

Provides programs that are benchmarked against industry standards that reflect the environment of Australian workplaces

Employs consultants who hold the necessary competencies and skills in their subject area and are appropriately accredited

Has rigorous quality assurance and continuous improvement processes regarding qualification delivery, administration, record keeping, and our ongoing business practices.

This Student Handbook will help you make the most of your qualification. It provides you with relevant information about our qualifications, training attendance, student rights and responsibilities, and assessment requirements and processes. As a nationally recognised provider, TP3 offers qualifications, as well as short course options for those looking to develop specific workplace and professional skills. Our scope of qualification registration includes:

Training and Education

TAE40110 Certificate IV in Training and Assessment

Management

BSB42015 Certificate IV in Leadership and Management

BSB51915 Diploma of Leadership and Management

Business

BSB40215 Certificate IV in Business

BSB50215 Diploma of Business

We hope you have an enjoyable and fulfilling learning experience with TP3. Please contact us if you have any queries or feedback, and of course, all the best with completing your qualification. Sincerely, The RTO Team


Contact Details

Overview This section lists the key contact details you will need when completing a nationally

recognised qualification with TP3.

Assessment appeals

Email: [email protected] Phone: 02 9262 3777 or 1300 658 388

Assessment enquiries


Assessment submission

Online: Log in to your TP3 Student Portal here: http://www.tp3.com.au/qualification-learning-resources

Feedback Email: [email protected]

Phone: 1300 658 388

RPL enquiries Email: [email protected]

Phone: 02 9262 3777 or 1300 658 388

Student support services


Student records Email: [email protected]

Phone: 02 9262 3777 or 1300 658 388

mailto:[email protected]


http://www.tp3.com.au/qualification-learning-resources






Assessment Information

Overview In order for TP3 to make a judgement of competence, participants are required to

submit evidence of skills and knowledge held, and complete assessment tasks aligned to course work and competencies. At TP3 evidence of competence can be submitted and is collected in numerous formats including RPL, workplace based projects and other, formative and summative assessment tasks. Formative assessment tasks are those completed as coursework during training sessions. Summative assessments are workplace based projects/activities which are undertaken after training sessions. TP3’s assessment methodology is to encourage the provision of evidence which demonstrates knowledge and skills performed in a “live” work context and environment by the candidate. As such, the assessment process focuses on gathering evidence rather than undertaking formal exams or simulated activities.

Workplace assessments

Assessments are designed for you to complete in your workplace, mostly outside of course contact hours. If you cannot access a work environment where you can apply the necessary skills, contact the TP3 assessment team to make alternate arrangements.

Assessment resources

Assessments are designed so that you can easily find and access most resources and equipment you need to complete the tasks in your workplace.

When completing an assessment, you should refer to:

The assessment task

Any tools and/or templates provided with the assessment task

The relevant course materials (e.g. a course workbook), and

The TP3 Student Handbook

Student Portal The online Student Portal allows you to have quick access to qualification materials

and submit assessments online. Once enrolled in your qualification, you will be able to log in to the Student Portal. Once logged in you will have access to the following:

Pre-course work (if required)

Assessment tasks

Qualification Enrolment Form

Student Handbook

Assessment retention

TP3 is required as an RTO to securely retain all completed assessment items once submitted by the student. It is advised that you keep a copy of any work you complete as TP3 will not return your assessments once submitted.

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Completion date

Assessments are due 12 weeks after the start date of the associated course. Please email [email protected] if you require an extension. To be eligible for a vocational qualification, you must successfully complete the course requirements, including all assessment tasks, within 2 years from the first date of enrolment in the qualification.

Competent (C) and Not Yet Competent (NYC)

Assessment results are reported in 2 ways:

Competent (C)

Not Yet Competent (NYC) TP3 Assessors conduct assessments in accordance with the standards and requirements of each unit of competency within a qualification as outlined in the Training Package.

Result = Competent

If your assessment result is Competent, we will send you a confirmation email to advise of the result. Once you have completed all required units, we will issue you with the relevant qualification (i.e. Certificate or Diploma) along with a transcript summarising the units of competency that you have completed.

Result = Not Yet Competent (NYC)

If your assessment result is Not Yet Competent in any part of an assessment task, we will ask you to resubmit additional evidence of competency in that area only. A TP3 Assessor will guide you through this process. TP3 provides the initial reassessment free of charge.

Appealing and assessment decision

TP3 is committed to providing a quality assessment process that is valid, reliable, flexible and fair.

If you are dissatisfied with the outcome of an assessment, we will attempt to resolve the issue and create an acceptable solution as soon as possible.

Our RTO Manager keeps records of all assessment appeals received.

Appeals process Our procedure for responding to an assessment appeal is as follows:

1. You raise the appeal in writing with our RTO Manager.

2. The RTO Manager, and the relevant TP3 Assessor, discuss the appeal.

3. The RTO Manager devises a solution and discusses it with you. The solution may involve a reassessment by another TP3 Assessor.

4. If your grievance still exists following reassessment, we recommend an independent assessment. If the grievance is proven and the independent assessor overturns the TP3 assessment, we will bear the cost of the independent assessment. If the independent assessor upholds our decision, you will bear the cost of the independent reassessment.

5. If the independent assessor affirms the TP3 assessment decision and you remain dissatisfied, we will advise you to appeal to ASQA, our registering body.



What is Recognition of Prior Learning (RPL)?

Students often have existing skills, knowledge and experience that may count towards the competencies required for a particular qualification. To gain recognition for your skills, knowledge and experience, you can apply to TP3 for Recognition of Prior Learning. The RPL process takes into account relevant formal training (conducted by industry or educational institutions), work experience (including informal training) and other life experience.

How does the RPL process work?

There are two pathways for you to achieve Recognition of Prior Learning:

Credit transfer (existing qualifications) - Credit transfer applies to students who have completed part of their course, or a similar course, through another RTO.

Evidence of competency - This form of RPL applies to students who have not completed formal qualifications but have evidence that they possess skills and knowledge that contribute to a unit of competency.

Recognising qualifications from other institutions

TP3 adheres to the principle of mutual recognition and accepts verified qualifications issued by RTOs and higher education institutions as evidence of a student’s competence in a subject area.

A certified copy of the qualification (e.g. degree, diploma or certificate) and its academic transcript must be provided as evidence of completion of the qualification.

Applying for RPL You can apply for RPL when you complete the Qualification Enrolment Form in class

or you can access it online from your personal student portal.

If you have further queries regarding RPL application, contact the Assessment Team at [email protected] to discuss your RPL options.



TP3 Policies & Procedures

Overview To help ensure your learning experience with TP3 goes smoothly and without

incident, there are a number of policies, procedures and guidelines that will help guide and protect you through your learning journey.

Enrolling in a qualification

Upon enrolling in a qualification, all students are required to complete a Qualification Enrolment Form. The purpose of the Qualification Enrolment Form is to:

Confirm that the qualification is the right one to achieve your learning outcomes

Gather information about your education and work history

Identify any special learning needs you may have

Confirm your choice of elective units of competency, where applicable

Provide information about Recognition of Prior Learning (RPL), and

Provide you with an opportunity to apply for RPL

Completing a Qualification

Upon completion of a qualification you will be awarded the following:

Certificate

Transcript

WH&S in the learning environment

TP3 has a duty of care for all students’ safety and welfare during your participation in a qualification or non-accredited course. To that end, TP3 takes all reasonable steps to ensure your safety and welfare.

If you identify a safety risk or hazard, or have any questions or issues regarding WH&S within the program, please speak with your trainer or assessor immediately.

Your conduct during the qualification

We expect all students participating in our qualifications to behave professionally, respectfully, and in a manner that reflects excellence in education. In most cases, your participation in a qualification with TP3 is an extension of your employment. We ask that you act in a professional, respectful and appropriate manner at all times, as would be expected of you in your workplace, recognising that actions may be taken in cases of serious breaches of conduct.

Exclusion from course

TP3 may exclude you from participating in training or assessment if you:

Intentionally behave in a manner that bullies, harasses, or endangers the safety of your fellow students, trainer, assessor, or other TP3 staff,

exhibit disruptive, abusive or violent behaviour during the program,

and/or are believed to be impaired by any controlled or uncontrolled substance in the learning environment.

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Exclusion from course: consequences

If you are excluded from a program for any reason, your trainer or course coordinator will submit a report to the TP3 RTO Manager.

TP3 will send the report to the appropriate contact at your employer (e.g. HR or Training Manager) and all parties will both be invited to attend a meeting with TP3

to discuss your completion of the qualification.

Access and equity in education

TP3 is committed to equal opportunity in education, employment and welfare for staff, students and prospective students. We are continuously developing our equal opportunity practices and abide by our policies to help eliminate discrimination, harassment, workplace bullying and victimisation.

Reasonable adjustment

To ensure flexibility and fairness in learning and assessment, TP3 makes reasonable adjustments to qualifications and units/clusters to ensure that all students are accommodated and that no unnecessary barriers exist to your ability to demonstrate competence.

Special learning needs

For students who feel that they have a condition that impacts on their learning, including those with disabilities or impairments (e.g. partial sight or who require an interpreter), TP3 can help assist in identifying appropriate training and support services available. Our Trainers and Assessors are experienced in the provision of special learning support that can assist you to successfully participate in and complete a qualification.

To discuss your learning support requirement:

Complete and submit the relevant section of the Qualification Enrolment Form, or

Contact our RTO Manager on 02 9262 3777.

Language, literacy and numeracy

Language, literacy and numeracy (LLN) requirements in the assessment process match the language, literacy and numeracy requirements of the competency being assessed. If you think you will need support regarding language, literacy and numeracy, TP3 can help you access services and support which can assist you to successfully complete a qualification with TP3.

To discuss your LLN support options:

Complete and submit the relevant section of the Qualification Enrolment Form, or Contact us on 1300 658 388.

Assessments must be your own work

It is essential that the evidence you provide as your assessment is your own work. Both you and your workplace supervisor must authenticate that the work that you submit for an assessment is your own.


Plagiarism Plagiarism occurs when you present the work of another person as your own work.

If you are found to have engaged in plagiarism in the preparation and submission of an assessment task to TP3, you may be issued a formal warning, asked to resubmit your assessment, or receive a Fail for the unit. The penalty imposed depends on the seriousness of the plagiarism, whether it was intentional or unintentional, and whether you have previously been found to have committed plagiarism.

Student feedback

TP3 welcomes feedback from our students and their employers regarding the quality of the learning and assessment services we provide. We use both positive and negative feedback to continuously improve our services, processes and resources to deliver the best learning outcomes for students and their employers.

If you would like to provide feedback on your experience with us, please:

Email [email protected] or

Contact your Client Manager or the RTO Manager on 1300 658 388.

Student complaints

If dissatisfied with the service you receive from TP3, you can lodge a complaint. Complaints should be in writing and may be made in a variety of formats (e.g. participant feedback, by letter or email). TP3 reviews and discusses all complaints quarterly as part of our continuous improvement and quality assurance processes, and takes formal action to resolve formal complaints and appeals.

Terms and conditions

TP3’s Terms and Conditions apply to the delivery and assessment of qualifications. You can view our Terms and Conditions online at: http://www.tp3.com.au/Training_and_Learning_Services/Pages/Terms_and_Conditions.aspx

Fees and charges

For the fee details of the qualifications we offer, please contact TP3 on 1300 658 388.

Fees paid by your employer

In some cases, your employer may pay your course fees. We recommend that you consider your obligations to your employer regarding your completion of the qualification upon enrolment.

Change of employer

If you change employer and wish to continue your qualification, please contact us on 1300 658 388 to discuss your options.

Privacy and student records

As an RTO, TP3 is required to retain confidential student records for a period of 30 years. Student records are stored in a secure database, accessible only to authorised users. We do not sell or disclose our student or client information to third parties, and would not do so without their written consent.


http://www.tp3.com.au/Training_and_Learning_Services/Pages/Terms_and_Conditions.aspx

http://www.tp3.com.au/Training_and_Learning_Services/Pages/Terms_and_Conditions.aspx


TP3 Commitments

Overview As a quality endorsed organisation, TP3 offers a number of commitments to our

qualification participants. These commitments provide participants with assurances of service and peace of mind.

Qualification resources

Following enrolment, you will receive the following resources:

TP3 Student Handbook

Qualification Enrolment Form

Log-in details for any online material relating to your qualification

Course workbooks for each unit within the qualification you are completing, and

Assessment tasks, instructions, support tools and templates for each unit within the qualification you are completing

Access to support services

Transfer and cancellation of enrolment

TP3’s terms and conditions include information about the transfer and cancellation of enrolments. You can view our Terms and Conditions online at: http://www.tp3.com.au/Training_and_Learning_Services/Pages/Terms_and_Conditions.aspx

Compliance with legislation

TP3 undertakes to comply with relevant national, state and territory legislative and regulatory requirements, including those about:

Vocational education and training

Occupational health and safety

Workplace harassment and bullying

Anti-discrimination and equal employment opportunity, and

Privacy and confidentiality.

To receive a copy of any of TP3’s policies, please contact us on 1300 658 388.

Marketing of Training and Assessment services

TP3 markets and advertises its products and services in an equitable manner. It ensures that you and your organisation are provided with full details of conditions in any contract arrangement and ensures that no false or misleading comparisons are drawn with any other training organising or qualification.

Financial standards

TP3 has a refund policy that is fair and equitable and this policy is made available to you and your organisation prior to enrolment. TP3 has measures in place to ensure that students and clients receive a refund of fees for services not provided, including services not provided in the result of the financial failure of the organisation or cancellation of the program or course by TP3.

http://tp3syd-ws/Training_and_Learning_Services/Pages/Terms_and_Conditions.aspx

http://tp3syd-ws/Training_and_Learning_Services/Pages/Terms_and_Conditions.aspx


Glossary of Terms

Overview There are a lot of terms and jargon used in Vocational Education and Training. In this

section we explain some of the common terms and acronyms.

Assessment Assessment is the process of collection of evidence and making judgements on

whether competency has been achieved to confirm an individual can perform to the standard expected in the workplace, as expressed in the competency standards of a particular workplace and relative to the competencies contained in Training Packages.

Assessment tool A method for the gathering of evidence for assessment, such as a knowledge test or a

checklist of practical performance.

Assessor A person qualified to carry out an assessment and make an assessment decision.

AQF Australian Qualifications Framework. A nationally consistent set of qualifications for all

post-compulsory education and training in Australia.

AQTF Australian Quality Training Framework. The nationally agreed recognition

arrangements for the vocational education and training sector. The Australian Quality Training Framework is based on a quality assured approach to the registration of training organisations seeking to deliver training, assess competency outcomes and issue Australian Qualifications Framework qualifications and/or Statements of Attainment and ensures the recognition of training providers and the Australian Qualifications Framework qualifications and Statements of Attainment they issue, across Australia.

Competency The ability to perform duties and tasks to the standard of performance required in

employment.

Competency standard

Competency standards describe the skills and knowledge required by an experienced person to perform particular workplace functions, customised to the policies, procedures and performance standards of a particular enterprise.

Credit transfer The granting of status or credit, towards a qualification, by an institution or training

organisation to students for modules (subjects) or units of competency completed at the same or another institution or training organisation.

Portfolio A collection of evidence that is provided to an assessor as proof of skills. The portfolio

may include references, certificates, reports and examples of work you have done. Once the portfolio is completed it then becomes the evidence that the assessor uses to determine recognition.


Qualification The formal certification issued by a Registered Training Organization under the

Australian Qualification Training Framework, stating that a person has achieved all the requirements for a qualification as specified in a nationally endorsed Training Package or accredited course. Qualifications are based on work organisation and are created from suites of units of competency and describe the competencies required to perform a particular job-role or function.

Recognition of Prior Learning (RPL)

The acknowledgement of a person’s skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a subject.

Registered Training Organisation (RTO)

An organisation registered by a state or territory recognition authority to deliver training and/or conduct assessments and issue nationally recognised qualifications in accordance with the Australian Quality Training Framework, within a defined scope of registration which identifies the services and products that can be provided. RTO’s may be described as either private or public.

Training The development of skills, knowledge, attitudes, competencies, etc. through

instruction and/ or practice.

Training Package

An integrated set of nationally endorsed standards, guidelines and qualifications for training, assessing and recognising people’s skills, developed by industry to meet the training needs of an industry or group of industries. It consists of core endorsed components, assessment guidelines and qualifications, and optional non-endorsed components of support materials such as learning strategies, assessment resources and professional development materials.

Unit of competency

A component of a qualification or skill set. It provides a generic description of the skills and knowledge required by an experienced person to perform particular workplace functions. See also element of competency, performance criteria, and range of variables.


Frequently Asked Questions – Assessment

Overview This section outlines some frequently asked questions about assessments.

Are the assessments optional?

Yes they are, however, TP3 is only able to confirm competence against a unit of competence and only then can we validate that learning is able to be demonstrated in competency attainment when an assessment or validation has been successfully completed.

Are any assessments done in class?

There are two types of assessments, Formative and Summative. The Formative assessment tasks are completed as coursework in the training sessions and the Summative assessments are workplace based projects/activities etc., which are undertaken post the training sessions. There are no exams as such as TP3’s assessment methodology is based on measuring the evidence of workplace knowledge and skill performance in a contextualised setting. We recommend that the summative assessments are completed within 12 weeks from the date of the training so that the concepts are still fresh and relevant.

How much time outside of the course will assessments take?

As assessments are focused on the demonstration of skill and knowledge of concepts in the workplace, the impact is minimised. As a general rule of thumb, participants can expect to undertake between 8 and 10 hours at the high end for each cluster of units.

Can assessment due dates be extended?

Assessment due dates can be extended with negotiation with TP3 course administrators and assessors for special circumstances.

What happens if an assessment is deemed Not Yet Competent (NYC)?

In most cases if an assessment is deemed not yet competent it is due to insufficient evidence being submitted. In these cases the assessor will contact the candidate informing them of the gaps and requesting further evidence to be submitted. In other cases, the assessor will contact the candidate explaining why the assessment result was given and provide them with an opportunity to resubmit further evidence of competence. Should a candidate not provide sufficient or appropriate evidence on a second occasion and require further reassessment, then a fee for this further reassessment may be applied.


Frequently Asked Questions - RPL

Does TP3 recognise prior training or qualifications?

Yes. TP3 can recognise prior training or qualifications via our RPL process.

What is the RPL process?

Candidates approach TP3 requesting RPL, usually at enrolment. They then undertake a self-assessment and evidence mapping and gathering exercise. This is submitted for review. This is reviewed and compared against the required competence/ies, and where required further evidence may be requested.

How can I get RPL towards a qualification?

RPL is attained in primarily two fashions, either RCC or RPL. RCC is providing evidence of previous successful attainment of a current competence through another provider. RPL is submission of evidence against the requirements of the unit of competency or clusters of a qualification. Evidence must be sufficient, authentic, reliable, and current, and will be validated by TP3 assessors.

Frequently Asked Questions - Articulation

Do TP3’s qualifications articulate into other higher level qualifications?

Generally, qualifications can articulate or provide credit towards similar or higher level qualifications in the same field of study. TP3 does have articulation arrangements with some universities and is actively in discussions with others to broaden our pathway arrangements.

Are TP3’s qualifications equal to credit/course at a university?

Depending on the course of study chosen and the qualification held, qualifications can often provide some credit towards a higher level qualification. When seeking credit for current qualifications, tertiary institutions undertake a case by case assessment (mapping or RPL) exercise to determine the match and level of credit applicable.

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