student satisfaction survey 2018 fall evaluation...

18

Student Satisfaction Survey

2018 Fall

Evaluation Results

All Comments Reviewed by Cabinet

2

Table of Contents Introduction and Methodology ....................................................................................................... 8

Implementation ............................................................................................................................... 9

Survey Demographics ................................................................................................................... 10

Summary of Results ...................................................................................................................... 13

Observations ............................................................................................................................. 16

Net Promoter Score (NPS) ............................................................................................................ 17

Summaries of Satisfaction Averages for Institution and Campuses ............................................. 18

Institutional Averages for All Satisfaction Measures ............................................................... 18

Northeast State at Blountville Averages for All Satisfaction Measures ................................... 19

Northeast State at Elizabethton Averages for All Satisfaction Measures ................................. 20

Northeast State at Gray Averages for All Satisfaction Measures ............................................. 21

Northeast State at Johnson City Averages for All Satisfaction Measures ................................ 22

Northeast State at Kingsport Averages for All Satisfaction Measures ..................................... 23

100% Online Student Averages for All Satisfaction Measures ................................................ 24

High School Dual Enrollment Averages for All Satisfaction Measures ................................... 25

Comparisons of Satisfaction Averages Based on Demographics ................................................. 26

Comparing Traditional (up to 24) to Non-Traditional Students (25+) ..................................... 27

Comparing Female and Male Students ..................................................................................... 28

Comparing AAS and UNPA Students ...................................................................................... 29

Comparing Students of Color (SOC) and White Students........................................................ 30

Comparing Full-time and Part-time Students ........................................................................... 31

Comparing Pell Eligible (Yes) and Non-Pell Eligible (No) Students....................................... 32

Comparing First Semester (Yes) and Returning (No) Students................................................ 33

Institutional Overview of Satisfaction Measures .......................................................................... 34

Primary Campus Overall Satisfaction ....................................................................................... 35

Individual Attention from Instructors Satisfaction ................................................................... 36

Assistance of Staff Satisfaction ................................................................................................ 37

Adequacy of Course Offerings Satisfaction ............................................................................. 38

Library, Learning Resource Center, or the online resources .................................................... 39

The Learning Center Satisfaction ............................................................................................. 40

Desire 2 Learn (D2L)/BrightSpace Satisfaction ....................................................................... 41

Class Lecture Videos Satisfaction ............................................................................................ 42

Food Options Satisfaction ......................................................................................................... 43

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Computer Services .................................................................................................................... 44

Computer User Support Services .............................................................................................. 48

Facilities .................................................................................................................................... 51

Police Satisfaction ..................................................................................................................... 54

Business Office ......................................................................................................................... 56

Financial Aid ............................................................................................................................. 58

Registrar .................................................................................................................................... 60

Student Services ........................................................................................................................ 61

Student Life ............................................................................................................................... 68

ITV Courses .................................................................................................................................. 69

ITV Course Effectiveness Institutional Mean and Other Means .............................................. 69

ITV Course Effectiveness Frequency of All Ratings ............................................................... 69

ITV Course Effectiveness Frequency of those who indicated Instructor Presence .................. 69

ITV Effectiveness Gap Based on Instructor Presence .............................................................. 70

ITV Course Likelihood to Take Again ..................................................................................... 71

ITV Course Likelihood Institutional Mean and Other Means .................................................. 71

ITV Course Likelihood Frequency of All Ratings ................................................................... 71

ITV Course Likelihood Frequency of those who indicated Instructor Presence ...................... 71

Relation of Effectiveness Ratings to Likelihood to take ITV Courses Again .......................... 72

Internet Courses ............................................................................................................................ 73

Internet Course Effectiveness Institutional Mean ..................................................................... 73

Internet Course Effectiveness Institutional Level Frequencies ................................................ 73

Internet Course Effectiveness by Modality............................................................................... 73

Internet Course Effectiveness by Modality and Campus .......................................................... 74

Internet Course Likelihood to Take Again ............................................................................... 75

Internet Course Likelihood Institutional Mean ......................................................................... 75

Internet Course Likelihood Institutional Frequency ................................................................. 75

Internet Course Likelihood by Modality and Campus .............................................................. 76

Relation of Effectiveness Ratings to Likelihood to take Internet Courses Again .................... 76

Marketing ...................................................................................................................................... 77

Communication Preferences ......................................................................................................... 79

Summaries of Satisfaction Measures for Campuses ..................................................................... 80

Blountville..................................................................................................................................... 81

Table of All Satisfaction Measures - Blountville ..................................................................... 81

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Overall Campus Satisfaction..................................................................................................... 82

Adequacy of Course Offerings, Library, The Learning Center - Blountville ........................... 84

Academic Computing ............................................................................................................... 87

Food Options – Blountville ....................................................................................................... 88

Computer Services - Blountville ............................................................................................... 89

Computer User Support Services - Blountville ........................................................................ 91

Facilities – Blountville .............................................................................................................. 93

Police Department – Blountville ............................................................................................... 95

Business Office – Blountville ................................................................................................... 96

Financial Aid - Blountville ....................................................................................................... 97

Online Registration – Blountville ............................................................................................. 98

Academic Advising – Blountville ............................................................................................. 99

Career Counseling – Blountville ............................................................................................. 100

Students Life – Blountville ..................................................................................................... 103

Gray............................................................................................................................................. 104

Table of All Satisfaction Measures - Gray ............................................................................. 104

Overall Campus Satisfaction................................................................................................... 105

Adequacy of Course Offerings, Library, The Learning Center – Gray .................................. 107

Academic Computing - Gray .................................................................................................. 109

Food Options - Gray ............................................................................................................... 110

Computer Services - Gray ....................................................................................................... 111

Computer User Support Services - Gray ................................................................................ 113

Facilities – Gray ...................................................................................................................... 115

Police Department - Gray ....................................................................................................... 117

Business Office - Gray ............................................................................................................ 118

Financial Aid - Gray ............................................................................................................... 119

Online Registration – Gray ..................................................................................................... 120

Academic Advising - Gray ..................................................................................................... 121

Career Counseling - Gray ....................................................................................................... 123

Student Life - Gray ................................................................................................................. 125

Elizabethton ................................................................................................................................ 126

Table of All Satisfaction Measures - Elizabethton ................................................................. 126

Overall Campus Satisfaction - Elizabethton ........................................................................... 127

Adequacy of Course Offerings, Library, The Learning Center - Elizabethton ...................... 129

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Academic Computing - Elizabethton ...................................................................................... 131

Food Options - Elizabethton ................................................................................................... 132

Computer Services - Elizabethton .......................................................................................... 133

Computer User Support Services - Elizabethton .................................................................... 135

Facilities - Elizabethton .......................................................................................................... 137

Police Department - Elizabethton ........................................................................................... 139

Business Office - Elizabethton................................................................................................ 140

Financial Aid – Elizabethton .................................................................................................. 141

Online Registration – Elizabethton ......................................................................................... 142

Academic Advising - Elizabethton ......................................................................................... 143

Career Counseling - Elizabethton ........................................................................................... 145

Student Life - Elizabethton ..................................................................................................... 147

Johnson City................................................................................................................................ 148

Table of All Satisfaction Measures – Johnson City ................................................................ 148

Overall Campus Satisfaction – Johnson City.......................................................................... 149

Adequacy of Course Offerings, Library, The Learning Center – Johnson City ..................... 150

Academic Computing – Johnson City .................................................................................... 152

Food Options – Johnson City .................................................................................................. 153

Computer Services – Johnson City ......................................................................................... 154

Computer User Support Services – Johnson City ................................................................... 156

Facilities – Johnson City ......................................................................................................... 158

Police Department – Johnson City .......................................................................................... 160

Business Office – Johnson City .............................................................................................. 161

Online Registration – Johnson City ........................................................................................ 163

Academic Advising – Johnson City ........................................................................................ 164

Career Counseling – Johnson City .......................................................................................... 167

Student Life – Johnson City .................................................................................................... 170

Kingsport..................................................................................................................................... 171

Table of All Satisfaction Measures - Kingsport ..................................................................... 171

Overall Campus Satisfaction - Kingsport ............................................................................... 172

Adequacy of Course Offerings, Library, The Learning Center - Kingsport ........................... 173

Academic Computing - Kingsport .......................................................................................... 175

Food Options – Kingsport ....................................................................................................... 176

Computer Services - Kingsport ............................................................................................... 177

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Computer User Support Services - Kingsport ........................................................................ 179

Facilities – Kingsport .............................................................................................................. 181

Police Department – Kingsport ............................................................................................... 183

Business Office – Kingsport ................................................................................................... 184

Financial Aid – Kingsport ....................................................................................................... 185

Online Registration - Kingsport .............................................................................................. 186

Academic Advising – Kingsport ............................................................................................. 187

Career Counseling – Kingsport ............................................................................................... 190

Student Life – Kingsport ......................................................................................................... 193

100% Online Students................................................................................................................. 194

Table of All Satisfaction Measures – 100% Online Students ................................................. 194

Overall Campus Satisfaction - 100% Online Students ........................................................... 195

Course Adequacy, Library Research, The Learning Center - 100% Online Students ............ 197

Academic Computing ............................................................................................................. 199

Food Options - 100% Online Students ................................................................................... 200

Computer Services - 100% Online Students ........................................................................... 201

Computer User Support Services - 100% Online Students .................................................... 203

Facilities - 100% Online Students........................................................................................... 205

Police Department – 100% Online Students ........................................................................... 207

Business Office - 100% Online Students ................................................................................ 208

Financial Aid - 100% Online Students ................................................................................... 209

Online Registration - 100% Online Students .......................................................................... 210

Academic Advising - 100% Online Students ......................................................................... 211

Career Counseling - 100% Online Students ........................................................................... 213

Events for Students - 100% Online Students .......................................................................... 215

High School Dual Enrollment ..................................................................................................... 216

Table of All Satisfaction Measures – High School Dual Enrollment ..................................... 216

Overall Campus Satisfaction - High School Dual Enrollment ............................................... 217

Adequacy of Course Offerings, Library, The Learning Center - High School Dual Enrollment

................................................................................................................................................. 219

Academic Computing - High School Dual Enrollment .......................................................... 221

Computer Services - High School Dual Enrollment ............................................................... 223

Computer User Support Services - High School Dual Enrollment......................................... 225

Facilities - High School Dual Enrollment ............................................................................... 227

Police Department - High School Dual Enrollment ............................................................... 229

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Business Office - High School Dual Enrollment .................................................................... 230

Financial Aid - High School Dual Enrollment ....................................................................... 231

Online Registration - High School Dual Enrollment .............................................................. 232

Academic Advising - High School Dual Enrollment ............................................................. 233

Career Counseling - High School Dual Enrollment ............................................................... 235

Student Life - High School Dual Enrollment ......................................................................... 237

Appendix A: Net Promoter Score Question with Proposed Comment Questions ..................... 238

Appendix B: Comparison of Satisfaction Measure Means by Net Promoter Scores ................. 239

8

Introduction and Methodology As part of NeSCC’s institutional effectiveness process to continuously improve the

College, NeSCC administered the fall 2018 Student Satisfaction Survey to all NeSCC students.

The Student Satisfaction Survey is a synthesis of several surveys of student satisfaction which

were previously conducted separately. It also incorporates satisfaction ratings for units that have

not previously had an opportunity for feedback. Along with the satisfaction ratings, there were

many opportunities to offer comment, supply vital information for marketing, and assess the

likelihood that our current students will provide the best kind of marketing for the college by

recommending us to a friend or family member. Each unit was consulted either in the near past

or at the creation of this current instrument to improve the way questions are asked in order to

widen the usefulness of the results. The current survey incorporates input from all stakeholder

units which require feedback for the continuous improvement cycle and to give all students the

same opportunity to provide feedback on their experience. The instrument was designed to

measure the satisfaction level of all students at all NeSCC sites, and receive suggestions on how

improvements can be made for future students.

Prior surveys incorporated into this report include: Distance Education Satisfaction

Surveys, Dual Enrollment Satisfaction Surveys, Marketing Survey of Students, and the Student

Facility Survey. In addition, there were several services of units who were not included in any

survey regarding student satisfaction including The Learning Center, D2L (BrightSpace – our

Learning Management System, Class lecture videos, Food options, student email (Gmail),

MyNortheast, the MyNortheast Mobile app, the college website, Wi-Fi, Technical support,

Campus Police, the Emergency Alert system, and the Online payment system. Some offices that

were included in the CCSSE survey (which is not administered every year) were also included in

this revision including Academic Advising, Career Counseling, Job Search services, and student

events. In the past, the Blountville campus was not consistently surveyed for student satisfaction.

Also, students were given an opportunity to rank several communication strategies.

There are several advantages that resulted from the above actions: staff time spent in

surveys was reduced, good survey practices, such as the inclusion of a middle or ‘neutral’ choice

in ratings, were implemented, more stakeholders were able to have input into how their area was

assessed, and the entire student body was given the same opportunity for feedback.

To gain an overall understanding of where the institution stood in reputation with the

students, the survey incorporated a Net Promoter Score survey question. The students were asked

on a scale of 0 to 10 with 0 being low and 10 being high how likely they would be to recommend

Northeast State to a friend or family member. Those students who select 9 or 10 on the scale are

termed Promoters and are very likely to recommend the college. Those students who select 7 or

8 on the scale are termed Passives and are unlikely to promote the college. Students selecting 0

to 6 on the scale are termed Detractors and are more likely to express negative aspects of their

experience than to promote the college. The final score is determined by calculating the

percentage of Promoters and the percentage of Detractors in the population. After calculation,

the percentage of Detractors is subtracted from the percentage of Promoters. The range of

possible value is from -100, if all students were Detractors, to 100, if all students were

promoters. This is a strategy used by many businesses to assess customer loyalty.

In addition to combining specific student surveys of satisfaction, RAP in consultation

with Academic Computing decided to pilot this assessment directly in D2L. The reasons for

doing so were: the high likelihood that D2L email would be checked in comparison to the

student Gmail accounts, the ability to place a notification near the top of the student view, the

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convenience to the student to have an internal link to a survey in D2L, the ability of D2L to

capture the student name (which could almost always be matched), and the use of matched

names to draw demographic data that would not need to be self-reported in the survey. There

were some challenges to using the D2L survey function which took some time for Academic

Computing and RAP to navigate, but upon completion of the survey the pilot was successful and

will inform strategies for future assessments with the benefit of experience.

Implementation The survey was launched on Monday, October 29 and closed at the end of the day, Sunday,

November 11. The launch included a notification and email to each student from President King:

At the opening of the survey, flyers were posted around the Blountville campus with a

Halloween theme to promote the survey. The same flyer was provided to the other Northeast

State managed sites. At the end of the first week, a reminder email was sent out by President

King to the students via D2L email as well.

The Office of Evening Services sent out a communication to adjunct faculty at all sites to

encourage participation on Tuesday, November 6 around noon.

At the close of the survey period, there was a drawing for the four $20 cash prizes and the

President’s office sent out an email.

The original intention was to provide a count of responses to each campus as the survey

progressed. This was successfully accomplished on Wednesday, October 31. After that date, the

system was unable to retrieve reports until after the close of the administration period. This

prevented an ongoing assessment of how the survey was progressing. The retrieval of data had to

be accomplished in smaller sets and assembled. This was not discovered until the close of the

survey. Had the progress reports been timely, the final count of responses may have been better

for the sites other than Blountville and the closing date would certainly have been moved back to

try to elicit more responses. Because of this difficulty in reporting, the survey may be said to

represent the institution and the Blountville campuses in sufficient numbers for statistical

analysis. The other site response numbers were not sufficient for statistical analysis.

10

Survey Demographics There were 921 responses to the survey. Of the 921, there was 1 response from a student not

currently enrolled, 1 response from a student auditing a course, 15 responses that could not be

matched with a specific student for demographic purposes, and 904 responses included in the

analysis.

Primary Campus Responses Percent

100% Online Student 30 3.3

Northeast State at Gray 15 1.7

Northeast State at Elizabethton 70 7.7

Northeast State at Johnson City 61 6.7

Northeast State at Kingsport 181 20.0

Northeast State at Blountville 521 57.6

Bristol Tennessee High School 1 0.1

Cloudland High School 2 0.2

Daniel Boone High School 2 0.2

David Crockett High School 2 0.2

Dobyns Bennett High School 3 0.3

Elizabethton High School 5 0.6

Happy Valley High School 1 0.1

Sullivan Central High School 1 0.1

Sullivan East High School 1 0.1

Sullivan North High School 1 0.1

Sullivan South High School 5 0.6

Unaka High School 0 0

Unicoi County High School 1 0.1

Unicoi County Vocational Center 1 0.1

Total 904 100.0

ETHNICITY/RACE

Frequency Percent Valid Percent

Valid

2 or More Races 21 2.3 2.3

American Indian 2 0.2 0.2

Asian 6 0.7 0.7

Black 15 1.7 1.7

Hawaiian Pacific 1 0.1 0.1

Hispanic 25 2.8 2.8

Unknown 8 0.9 0.9

White 826 91.4 91.4

Total 904 100.0 100.0

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SEX


Valid

Female 620 68.6 68.6

Male 284 31.4 31.4

Total 904 100.0 100.0

AGE GROUPS


Valid

16-17 30 3.3 3.3

18-24 530 58.6 58.6

25-34 165 18.3 18.3

35-44 93 10.3 10.3

45-54 69 7.6 7.6

55-64 15 1.7 1.7

65+ 2 0.2 0.2

Total 904 100.0 100.0

PELL_ELIGIBLE


Valid

No 365 40.4 40.4

Yes 539 59.6 59.6

Total 904 100.0 100.0

BEGAN FALL 2018


Valid

No 581 64.3 64.3

Yes 323 35.7 35.7

Total 904 100.0 100.0

GRADUATING DECEMBER 2018


Valid

No 867 95.9 95.9

Yes 37 4.1 4.1

Total 904 100.0 100.0

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REGISTERED FOR SPRING 2019


Valid

No 268 29.6 29.6

Yes 636 70.4 70.4

Total 904 100.0 100.0

DEGREE_TYPE


Valid

Special Student 54 6.0 6.0

Certificate 1 0.1 0.1

One Year Certificate 5 0.6 0.6

Two year Certificate 21 2.3 2.3

Academic Certificate 2 0.2 0.2

AAS 380 42.0 42.0

AA 30 3.3 3.3

AS 382 42.3 42.3

AST 29 3.2 3.2

Total 904 100.0 100.0

Enrollment Status

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid

No Longer Enrolled 3 0.3 0.3 0.3

Part-time 271 30.0 30.0 30.3

Full-time 630 69.7 69.7 100.0

Total 904 100.0 100.0

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Summary of Results All students were asked to respond to 76 items. The only mandatory question asked students

to identify with a primary campus they attend. With 904 responses, there was a total of

59,664 possible responses to items. The students provided 42,282 item responses and left

17,382 items blank.

Variable Item

Count Potential Actual

Left Blank OR

Entered

Meaningless

Data

Contextual Factors (Primary Campus,

Advising Source, etc.) 5 4,520 4,160 360

Satisfaction Ratings

(1-5 Scale) 30 27,120 24,829 2,291

Effectiveness Rating

(1-5 Scale) 2 1,808 1,785 23

Open Ended Comments 19 17,176 3,210 13,966

Predicted Behaviors (Likelihood to

perform an action, Preferred Class Mode,

etc.)

5 4,520 4,403 117

Marketing Information 3 2,712 2,507 205

Preferred Mode of Communication 8 904 513 391

Schedule (When they are taking classes

this semester) 4 904 875 29

Totals 76 59,664 42,282 17,382

Very Satisfied was the highest frequency response on 27 out of 30 satisfaction questions. The

largest frequency of ratings for Food Options was Neither Satisfied nor Dissatisfied. Two

satisfaction questions about Career Counseling and Job Search Assistance had a much larger

number of Not Applicable/Left Blank responses with Very Satisfied next in total of

responses.

Dissatisfied or Very Dissatisfied was the lowest frequency response on 29 out of 30

questions. Regarding satisfaction with food options, the lowest frequency answer was

Satisfied followed by Very Satisfied.

A majority of respondents (62.4%) provided positive responses (Very Satisfied or Satisfied)

to all questions.

Of the total 27,120 ratings, 79% were positive, 13% were neutral, and 8% were negative.

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o When comparing decidedly satisfied to dissatisfied responses (excluding Neither

Satisfied nor Dissatisfied, Not Applicable, and omitted responses) 90% of responses

were satisfied and 10% were dissatisfied.

The mean (average) rating for 25 out of 30 satisfaction questions was 4 or more, which

corresponds to 80% satisfaction or above.

The 5 satisfaction questions that did not meet the 4.0 measure of satisfaction were:

Satisfaction Variable Average

Food options available 2.95

Parking 3.44

MyNortheast Mobile app 3.89

Wi-Fi 3.91

Financial aid on the phone 3.97

Note that if the averages are rounded to the nearest whole integer only two areas, food

options and parking, fall below the 4.0 measure of satisfaction.

When Comparing satisfaction based on demographics (see pages 27-33), out of 30

satisfaction measures:

Twenty measures were significantly higher for females compared to males

Nineteen measures were significantly higher for Non-traditional students (Age

25+) compared to Traditional students

Eight measures were significantly higher for first time students over returning

students:

Six measures were significantly higher for Pell eligible students:

Two measures (Adequacy of course offerings and Academic Advising) were

significantly higher for AAS students compared to UNPA students.

Two measures (IT Staff Tech Support and Maintenance) were significantly higher

for Students of Color compared to White students

All 5 of the Northeast State managed sites: Blountville, Elizabethton, Gray, Kingsport, and

Johnson City were given overall satisfaction averages above 4.4, which would be roughly

equivalent to an 88% satisfaction rate.

There is a statistically significant difference between financial aid assistance via phone (3.97)

vs. financial aid assistance in person (4.29) with in person service being higher.

15

There was a preference for communication to students from the college via D2L and texting.

Nearly 62% of students prefer face-to-face classes, about 22% prefer online with mandatory

face-to-face meetings, and about 16% prefer 100% online classes.

When asked how likely they would be to recommend Northeast State to a friend or family

member, 66% of students were very likely to do so, 21% were neutral, and 13% were

unlikely to do so. This yielded a Net Promoter Score for the college of 53 – which is an

excellent score (The Net Promoter Score will be explained and shown how it related to all

satisfaction scores later in the report).

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Observations

In almost every case, student comments to all questions were not useful for continuous

improvement purposes. There were 19 open-ended comment questions yielding over 3,210

comments. The vast majority of students did not use the comment field for the stated purpose

or provided a very generic statement of satisfaction or dissatisfaction which did not bring

light for improvements. Some used the comment field to praise or denigrate a particular

person. The time taken by students and used in analysis is not productive given the outcome.

It is recommended that in the future there be two specific comment question related to the

Net Promoter Score at the end of the survey in place of all other comment questions. This

will shorten the survey considerably and the time in analysis considerably with little to no

loss of useful information gained – while increasing the chances of gaining actionable data

See Appendix A for Net Promoter Score Items.

The response rate of the dual enrollment students and 100% online students was very low. In

the future, more communication will be tailored to these populations. It was evident from

some comments that the dual enrollment students were taking classes at a site managed by

Northeast State rather than a high school. Some adjustment to the primary campus

instructions will be made to try to prevent this in the future.

The response rate for the Northeast State managed sites other than Blountville were not

sufficient for statistical purposes. In the future, more emphasis will be placed on increasing

communication to faculty at these sites.

The number of respondents institutionally and at the Blountville campus are sufficient to

have a 95% degree of confidence that the averages are within 3% (+/- .15) of the true mean

for those populations.

The number of responses rating Job Search Assistance was so low (15 out of 904 responses)

that it would not be possible to compare satisfaction levels statistically.

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Net Promoter Score (NPS)

NPS measures customer experience and predicts business growth. The scoring system ranges

from minus 100 to positive 100. An NPS above 0 is good, 50 is considered excellent, and 70 or

higher considered world-class. Tops global brands include such companies as USAA (80), Apple

(69), Nordstrom (74), Costco (74), and Southwest Airlines (64).

NPS operates on a scale of 0 to 10 with 0 being least likely to recommend to 10 being most

likely to recommend. Those students who select 9 or 10 on the scale are termed Promoters and

are very likely to recommend the college. Those students who select 7 or 8 on the scale are

termed Passives and are unlikely to promote the college. Students selecting 0 to 6 on the scale

are termed Detractors and are more likely to express negative aspects of their experience than to

promote the college.

How likely is it that you would recommend Northeast State to a friend or family member?

(0 meaning 'Extremely Unlikely' and 10 meaning 'Extremely Likely')

Net Promoter Score Counts

Frequency Percent Valid Percent Cumulative Percent

Valid

Detractors (0-6) 114 12.6 13.0 13.0

Passives (7-8) 186 20.6 21.3 34.3

Promoters (9-10) 575 63.6 65.7 100.0

Total 875 96.8 100.0

Missing System 29 3.2

Total 904 100.0

In order to arrive at the score, the percentage of Detractors is subtracted from the percentage of

Promoters. In the survey, 66% of students were Promoters and 13% were Detractors. This yields

a Net Promoter Score of 53 – which is excellent!

There were 30 measures of satisfaction in the survey. One measure did not have enough

responses for analysis. The average satisfaction on all remaining 29 measures for Detractors was

lower than the average satisfaction measures for Passives - 24 were significantly lower. In

comparing Passives to Promoters, all 30 measures were lower for Passives and 16 were

significantly lower. In the aggregate, the Net Promoter Score aligns well with a broad range of

satisfaction measures. See Appendix B for the complete chart of satisfaction averages comparing

Detractors, Passives, and Promoters. Significant factors in being a Detractor were: Degree type

(AAS/Certificates were more likely to be Detractors), Males, Traditional age students, and those

who had not yet registered for spring 2019 and were not graduating. All of these demographic

factors had a small effect. Many factors were not significance in being a Detractor: Campus,

Race/Ethnicity, Pell eligibility, GPA, Earned Hours and Full-time/Part-time enrollment.

53

18

Summaries of Satisfaction Averages for Institution and Campuses Institutional Averages for All Satisfaction Measures

Institutional Averages for All Satisfaction Measures

N Mean

Institution

Primary campus overall 889 4.47

Individual attention from instructors 886 4.24

Assistance of staff 864 4.41

Academic

Affairs

Academic

Affairs Adequacy of course offerings 887 4.16

Library Library, Learning Resource Center, or the

online resources 755 4.43

Tutoring The Learning Center 527 4.26

Administrative

Services

Academic

Computing

Desire 2 Learn (D2L) 849 4.33

Class lecture videos 597 4.06

Auxiliary

Services Food options available 722 2.95

Computer

Services

Student email account (Google mail) 840 4.24

MyNortheast 856 4.39

MyNortheast Mobile app 638 3.89

Northeast State website 853 4.38

Computer

User Support

Services

Technology resources in computer classrooms

and labs 813 4.27

Wi-Fi 833 3.91

Tech support assistance given by IT staff 674 4.32

Facilities

Building signage 824 4.37

Parking 838 3.44

Maintenance 847 4.46

Police Police 715 4.53

Northeast State Alert system 768 4.52

Finance Business

Office

Online payment system 546 4.41

Services of Business Office Services 584 4.43

Student Affairs

Financial Aid Financial aid on the phone 550 3.97

Financial aid staff member in person 662 4.29

Registrar Online registration process 832 4.16

Student

Services

Academic Advising 822 4.33

Career Counseling 51 4.33

Job search assistance 15 4.00

Student

Development Campus events for students 756 4.23

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Northeast State at Blountville Averages for All Satisfaction Measures


N Mean

Blountville




Academic

Affairs

Academic





Administrative

Services

Academic

Computing



Auxiliary


Computer

Services





Computer

User Support

Services


and labs 479 4.25

Wi-Fi 493 3.94


Facilities


Parking 493 3.05




Finance Business

Office



Student Affairs




Student

Services




Student


20

Northeast State at Elizabethton Averages for All Satisfaction Measures Northeast State at Elizabethton Averages for All Satisfaction Measures

N Mean

Institution




Academic

Affairs

Academic


Library Library, Learning Resource Center, or

the online resources 62 4.15


Administrative

Services

Academic

Computing



Auxiliary


Computer

Services


MyNortheast 67 4.52



Computer

User Support

Services

Technology resources in computer

classrooms and labs 64 4.42

Wi-Fi 63 3.86

Tech support assistance given by IT

staff 43 4.19

Facilities


Parking 65 4.18

Maintenance 65 4.48



Finance Business

Office



Student Affairs

Financial

Aid

Financial aid on the phone 45 4.16



Student

Services



Job search assistance 0 -

Student


21

Northeast State at Gray Averages for All Satisfaction Measures


N Mean

Institution




Academic

Affairs

Academic


Library Library, Learning Resource Center, or the online

resources 12 4.33


Administrative

Services

Academic

Computing



Auxiliary


Computer

Services


MyNortheast 14 3.93



Computer

User Support

Services

Technology resources in computer classrooms and

labs 15 4.27

Wi-Fi 15 3.47


Facilities


Parking 14 3.93

Maintenance 14 4.43



Finance Business

Office



Student

Affairs

Financial

Aid




Student

Services




Student


22

Northeast State at Johnson City Averages for All Satisfaction Measures


N Mean

Institution




Academic

Affairs

Academic



resources 52 4.21


Administrative

Services

Academic

Computing



Auxiliary


Computer

Services


MyNortheast 56 4.39



Computer

User Support

Services


labs 52 4.08

Wi-Fi 54 3.41


Facilities


Parking 53 4.58

Maintenance 59 4.61



Finance Business

Office



Student

Affairs

Financial

Aid




Student

Services




Student


23

Northeast State at Kingsport Averages for All Satisfaction Measures


N Mean

Institution




Academic

Affairs

Academic



resources 139 4.45


Administrative

Services

Academic

Computing



Auxiliary


Computer

Services





Computer

User Support

Services


labs 163 4.31

Wi-Fi 168 4.07


Facilities


Parking 175 3.82




Finance Business

Office



Student

Affairs

Financial

Aid




Student

Services




Student


24

100% Online Student Averages for All Satisfaction Measures


N Mean

Institution




Academic

Affairs

Academic



resources 22 4.45


Administrative

Services

Academic

Computing



Auxiliary


Computer

Services


MyNortheast 28 4.57



Computer

User Support

Services


labs 20 4.85

Wi-Fi 18 4.61


Facilities


Parking 17 4.00

Maintenance 17 4.76



Finance Business

Office



Student

Affairs

Financial

Aid




Student

Services




Student


25

High School Dual Enrollment Averages for All Satisfaction Measures


N Mean

Institution




Academic

Affairs

Academic





Administrative

Services

Academic

Computing



Auxiliary


Computer

Services


MyNortheast 21 3.95



Computer

User Support

Services


and labs 20 3.75

Wi-Fi 22 3.32


Facilities


Parking 21 3.52

Maintenance 22 3.86



Finance Business

Office



Student Affairs




Student

Services




Student


26

Comparisons of Satisfaction Averages Based on Demographics

27

Comparing Traditional (up to 24) to Non-Traditional Students (25+) Northeast State Institutional Averages for All Satisfaction Measures

Trad Non-

Trad

Sig.

Y/N

Institution

Primary campus overall 4.41 4.55 Y

Individual attention from instructors 4.15 4.40 Y

Assistance of staff 4.31 4.56 Y

Academic

Affairs

Academic

Affairs Adequacy of course offerings 4.16 4.16 N

Library Library, Learning Resource Center,

or the online resources 4.40 4.48 N

Tutoring The Learning Center 4.20 4.35 N

Administrative

Services

Academic

Computing

Desire 2 Learn (D2L) 4.25 4.45 Y

Class lecture videos 3.90 4.29 Y

Auxiliary

Services Food options available 2.88 3.09 Y

Computer

Services

Student email account (Google mail) 4.16 4.37 Y

MyNortheast 4.34 4.45 N

MyNortheast Mobile app 3.78 4.07 Y

Northeast State website 4.37 4.41 N

Computer

User Support

Services


classrooms and labs 4.24 4.31 N

Wi-Fi 3.79 4.13 Y


staff 4.26 4.41 Y

Facilities

Building signage 4.30 4.50 Y

Parking 3.29 3.69 Y

Maintenance 4.42 4.52 N

Police Police 4.45 4.67 Y

Northeast State Alert system 4.43 4.67 Y

Finance Business

Office

Online payment system 4.29 4.62 Y

Services of Business Office Services 4.30 4.61 Y

Student Affairs

Financial

Aid

Financial aid on the phone 3.86 4.12 Y

Financial aid staff member in person 4.25 4.36 N

Registrar Online registration process 4.04 4.36 Y

Student

Services

Academic Advising 4.28 4.42 Y

Career Counseling 4.35 4.32 N

Job search assistance 4.23 2.50 *

Student

Development Campus events for students 4.20 4.29 N

*The number of respondents was too low for statistical comparison

28

Comparing Female and Male Students Northeast State Institutional Averages for All Satisfaction Measures

F M Sig.

Y/N

Institution


Individual attention from instructors 4.26 4.20 N

Assistance of staff 4.43 4.36 N

Academic

Affairs

Academic




Tutoring The Learning Center 4.35 4.06 Y

Administrative

Services

Academic

Computing

Desire 2 Learn (D2L) 4.41 4.14 Y

Class lecture videos 4.17 3.83 Y

Auxiliary

Services Food options available 2.96 2.92 N

Computer

Services


MyNortheast 4.51 4.11 Y


Northeast State website 4.49 4.14 Y

Computer

User Support

Services


classrooms and labs 4.32 4.15 Y

Wi-Fi 4.01 3.70 Y


staff 4.37 4.19 Y

Facilities

Building signage 4.44 4.24 Y

Parking 3.51 3.30 Y

Maintenance 4.52 4.32 Y



Finance Business

Office

Online payment system 4.47 4.27 Y

Services of Business Office Services 4.49 4.30 Y

Student Affairs

Financial

Aid

Financial aid on the phone 4.00 3.88 N


Registrar Online registration process 4.24 3.97 Y

Student

Services

Academic Advising 4.37 4.26 N



Student

Development Campus events for students 4.31 4.06 Y


29

Comparing AAS and UNPA Students

Northeast State Institutional Averages for All Satisfaction Measures

AAS UNPA Sig.

Y/N

Institution

Primary campus overall 4.47 4.51 N



Academic

Affairs

Academic

Affairs Adequacy of course offerings 4.26 4.07 Y




Administrative

Services

Academic

Computing

Desire 2 Learn (D2L) 4.35 4.34 N

Class lecture videos 4.14 4.02 N

Auxiliary


Computer

Services

Student email account (Google mail) 4.30 4.20 N


MyNortheast Mobile app 3.96 3.85 N


Computer

User Support

Services



Wi-Fi 4.00 3.88 N


staff 4.28 4.40 N

Facilities

Building signage 4.38 4.42 N

Parking 3.40 3.45 N


Police Police 4.56 4.54 N

Northeast State Alert system 4.55 4.56 N

Finance Business

Office

Online payment system 4.49 4.39 N

Services of Business Office Services 4.51 4.39 N

Student Affairs

Financial

Aid



Registrar Online registration process 4.15 4.19 N

Student

Services

Academic Advising 4.43 4.26 Y



Student



30

Comparing Students of Color (SOC) and White Students Northeast State Institutional Averages for All Satisfaction Measures

WHITE SOC Sig.

Y/N

Institution




Academic

Affairs

Academic





Administrative

Services

Academic

Computing



Auxiliary


Computer

Services





Computer

User Support

Services



Wi-Fi 3.92 3.82 N


staff 4.29 4.57 Y

Facilities


Parking 3.43 3.59 N




Finance Business

Office



Student Affairs

Financial Aid Financial aid on the phone 3.97 3.96 N



Student

Services




Student



31

Comparing Full-time and Part-time Students



FT PT Sig.

Y/N

Institution




Academic

Affairs

Academic



the online resources 4.44 4.39 N


Administrative

Services

Academic

Computing



Auxiliary


Computer

Services





Computer

User Support

Services



Wi-Fi 3.90 3.95 N


staff 4.32 4.31 N

Facilities


Parking 3.44 3.46 N




Finance Business

Office



Student

Affairs

Financial

Aid




Student

Services




Student


32

Comparing Pell Eligible (Yes) and Non-Pell Eligible (No) Students


Yes No

Sig.

Y/N

Institution




Academic

Affairs

Academic





Administrative

Services

Academic

Computing



Auxiliary


Computer

Services





Computer

User Support

Services


classrooms and labs 4.32 4.18 Y

Wi-Fi 3.99 3.79 Y


staff 4.36 4.25 N

Facilities


Parking 3.52 3.33 N




Finance Business

Office



Student

Affairs

Financial

Aid




Student

Services




Student



33

Comparing First Semester (Yes) and Returning (No) Students


First Semester Yes No Sig.

Y/N

Institution




Academic

Affairs

Academic





Administrative

Services

Academic

Computing



Auxiliary

Services Food options available 3.19 2.82 Y

Computer

Services




Northeast State website 4.50 4.32 Y

Computer

User Support

Services



Wi-Fi 3.99 3.87 N


staff 4.32 4.32 N

Facilities


Parking 3.83 3.23 Y




Finance Business

Office



Student Affairs

Financial

Aid

Financial aid on the phone 4.15 3.88 Y

Financial aid staff member in person 4.44 4.20 Y


Student

Services




Student



34

Institutional Overview of Satisfaction Measures

35

Primary Campus Overall Satisfaction

Primary campus overall

Campuses N Mean

Institutional 889 4.47







High School Dual Enrollment 24 4.17

How satisfied are you with your primary campus overall?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid

Very Dissatisfied 10 1.1 1.1 1.1

Dissatisfied 18 2.0 2.0 3.1

Neither Satisfied nor Dissatisfied 57 6.3 6.4 9.6

Satisfied 267 29.5 30.0 39.6

Very Satisfied 537 59.4 60.4 100.0

Total 889 98.3 100.0

Missing

Not Applicable 12 1.3

System 3 0.3

Total 15 1.7

Total 904 100.0

*All frequencies in this section of the report are institutional. Breakdown by campus is

found later in the report

36

Individual Attention from Instructors Satisfaction Individual attention from instructors

Campuses N Mean









How satisfied are you with individual attention from instructors at your primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 255 28.2 28.8 48.3

Very Satisfied 458 50.7 51.7 100.0

Total 886 98.0 100.0

Missing


System 5 0.6

Total 18 2.0

Total 904 100.0



37

Assistance of Staff Satisfaction Assistance of staff

Campuses N Mean









How satisfied are you with the assistance of staff at your primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 228 25.2 26.4 39.8

Very Satisfied 520 57.5 60.2 100.0

Total 864 95.6 100.0

Missing


System 7 0.8

Total 40 4.4

Total 904 100.0



38

Adequacy of Course Offerings Satisfaction Adequacy of course offerings

Campuses N Mean









How satisfied are you with the adequacy of course offerings at your primary campus?

(Adequacy of course offerings means your ability to take the courses you need this semester at

this campus.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 264 29.2 29.8 51.7

Very Satisfied 428 47.3 48.3 100.0

Total 887 98.1 100.0

Missing


System 4 0.4

Total 17 1.9

Total 904 100.0



39

Library, Learning Resource Center, or the online resources Library, Learning Resource Center, or the online resources

Campuses N Mean









How satisfied are you when doing research using the Library, Learning Resource Center, or

the online resources (databases, eBooks, etc.) provided by the college at your primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 174 19.2 23.0 37.5

Very Satisfied 472 52.2 62.5 100.0

Total 755 83.5 100.0

Missing


System 35 3.9

Total 149 16.5

Total 904 100.0



40

The Learning Center Satisfaction The Learning Center

Campuses N Mean









How satisfied are you with The Learning Center tutoring services at your primary campus?

(This does not include tutoring provided by TRiO, which is also called Student Support

Services.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 123 13.6 23.3 43.3

Very Satisfied 299 33.1 56.7 100.0

Total 527 58.3 100.0

Missing


System 37 4.1

Total 377 41.7

Total 904 100.0



41

Desire 2 Learn (D2L)/BrightSpace Satisfaction Desire 2 Learn (D2L)

Campuses N Mean









How satisfied are you with the Desire 2 Learn (D2L) course management software?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 222 24.6 26.1 42.3

Very Satisfied 490 54.2 57.7 100.0

Total 849 93.9 100.0

Missing


System 35 3.9

Total 55 6.1

Total 904 100.0



42

Class Lecture Videos Satisfaction Class lecture videos

Campuses N Mean









How satisfied are you with the class lecture videos?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 151 16.7 25.3 51.9

Very Satisfied 287 31.7 48.1 100.0

Total 597 66.0 100.0

Missing


System 39 4.3

Total 307 34.0

Total 904 100.0



43

Food Options Satisfaction Food options available

Campuses N Mean









How satisfied are you with the food options available at your primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid


Dissatisfied 155 17.1 21.5 39.8


Satisfied 124 13.7 17.2 82.1

Very Satisfied 129 14.3 17.9 100.0

Total 722 79.9 100.0

Missing


System 35 3.9

Total 182 20.1

Total 904 100.0



44

Computer Services

Student Email Account Satisfaction

Student email account (Google mail)

Campuses N Mean









How satisfied are you with your student email account (Google mail)?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 197 21.8 23.5 44.0

Very Satisfied 470 52.0 56.0 100.0

Total 840 92.9 100.0

Missing


System 35 3.9

Total 64 7.1

Total 904 100.0



45

MyNortheast Satisfaction

MyNortheast

Campuses N Mean









How satisfied are you with MyNortheast?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 218 24.1 25.5 40.3

Very Satisfied 511 56.5 59.7 100.0

Total 856 94.7 100.0

Missing


System 35 3.9

Total 48 5.3

Total 904 100.0



46

MyNortheast Mobile App Satisfaction

MyNortheast Mobile app

Campuses N Mean









How satisfied are you with the MyNortheast Mobile app?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 124 13.7 19.4 52.0

Very Satisfied 306 33.8 48.0 100.0

Total 638 70.6 100.0

Missing


System 37 4.1

Total 266 29.4

Total 904 100.0



47

Northeast State Website Satisfaction

Northeast State website

Campuses N Mean









How satisfied are you with the Northeast State website?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 223 24.7 26.1 40.8

Very Satisfied 505 55.9 59.2 100.0

Total 853 94.4 100.0

Missing


System 37 4.1

Total 51 5.6

Total 904 100.0



48

Computer User Support Services

Technology Resources in Computer Classrooms and Labs Satisfaction

Technology resources in computer classrooms and labs

Campuses N Mean









How satisfied are you with technology resources in computer classrooms and labs at your

primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 237 26.2 29.2 47.2

Very Satisfied 429 47.5 52.8 100.0

Total 813 89.9 100.0

Missing


System 8 0.9

Total 91 10.1

Total 904 100.0



49

Wi-Fi Satisfaction

Wi-Fi

Campuses N Mean









How satisfied are you with student wireless internet access at your primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 231 25.6 27.7 58.9

Very Satisfied 342 37.8 41.1 100.0

Total 833 92.1 100.0

Missing


System 9 1.0

Total 71 7.9

Total 904 100.0



50

Tech Support Assistance Given by IT Staff Satisfaction

Tech support assistance given by IT staff

Campuses N Mean









How satisfied are you with tech support assistance given by IT staff at your primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 166 18.4 24.6 42.3

Very Satisfied 389 43.0 57.7 100.0

Total 674 74.6 100.0

Missing


System 12 1.3

Total 230 25.4

Total 904 100.0



51

Facilities

Building Signage Satisfaction

Building signage

Campuses N Mean









How satisfied are you with the building signage at your primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 223 24.7 27.1 42.8

Very Satisfied 471 52.1 57.2 100.0

Total 824 91.2 100.0

Missin

g


System 32 3.5

Total 80 8.8

Total 904 100.0



52

Parking Satisfaction

Parking

Campuses N Mean









How satisfied are you with the parking at your primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid


Dissatisfied 113 12.5 13.5 27.6


Satisfied 169 18.7 20.2 67.1

Very Satisfied 276 30.5 32.9 100.0

Total 838 92.7 100.0

Missing


System 35 3.9

Total 66 7.3

Total 904 100.0



53

Maintenance Satisfaction

Maintenance

Campuses N Mean









How satisfied are you with maintenance of the physical environment (classrooms, hallways,

bathrooms) at your primary campus?


Cumulative

Percent

Valid



Neither Satisfied nor


Satisfied 225 24.9 26.6 38.3

Very Satisfied 523 57.9 61.7 100.0

Total 847 93.7 100.0

Missing


System 36 4.0

Total 57 6.3

Total 904 100.0



54

Police Satisfaction

Police

Campuses N Mean









How satisfied are you with the services provided by the Police or Security Officers at your

primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 138 15.3 19.3 30.8

Very Satisfied 495 54.8 69.2 100.0

Total 715 79.1 100.0

Missing


System 31 3.4

Total 189 20.9

Total 904 100.0



55

Northeast State Alert System Satisfaction

Northeast State Alert system

Campuses N Mean









How satisfied are you with the Northeast State Alert system to learn about emergency

communications?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 147 16.3 19.1 30.6

Very Satisfied 533 59.0 69.4 100.0

Total 768 85.0 100.0

Missing


System 29 3.2

Total 136 15.0

Total 904 100.0



56

Business Office

Online Payment System Satisfaction

Online payment system

Campuses N Mean









How satisfied are you with the online payment system for Northeast State?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 132 14.6 24.2 39.0

Very Satisfied 333 36.8 61.0 100.0

Total 546 60.4 100.0

Missing


System 43 4.8

Total 358 39.6

Total 904 100.0



57

Business Office Services Satisfaction

Services of Business Office

Campuses N Mean









How satisfied are you with the services provided by the Northeast State Business Office

Services?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 132 14.6 22.6 36.8

Very Satisfied 369 40.8 63.2 100.0

Total 584 64.6 100.0

Missing


System 41 4.5

Total 320 35.4

Total 904 100.0



58

Financial Aid

Financial Aid on the Phone Satisfaction

Financial aid on the phone

Campuses N Mean









If you have spoken with financial aid on the phone, how satisfied are you with this service?


Cumulative

Percent

Valid





Satisfied 113 12.5 20.5 49.5

Very Satisfied 278 30.8 50.5 100.0

Total 550 60.8 100.0

Missing


System 34 3.8

Total 354 39.2

Total 904 100.0



59

Financial Aid Staff Member in Person Satisfaction

Financial aid staff member in person

Campuses N Mean









If you have spoken with a financial aid staff member in person, how satisfied are you with this

service?


Cumulative

Percent

Valid





Satisfied 133 14.7 20.1 38.8

Very Satisfied 405 44.8 61.2 100.0

Total 662 73.2 100.0

Missing


System 37 4.1

Total 242 26.8

Total 904 100.0



60

Registrar

Online Registration Process Satisfaction

Online registration process

Campuses N Mean









How satisfied are you with the online registration process for classes?


Cumulative

Percent

Valid




Dissatisfied 146 16.2 17.5 24.2

Satisfied 228 25.2 27.4 51.6

Very Satisfied 403 44.6 48.4 100.0

Total 832 92.0 100.0

Missing


System 5 0.6

Total 72 8.0

Total 904 100.0



61

Student Services

Academic Advising (All Sources) Satisfaction

Academic Advising (All Sources)

Campuses N Mean









How satisfied are you with the Academic Advising (All Sources) you received?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 192 21.2 23.4 41.0

Very Satisfied 485 53.7 59.0 100.0

Total 822 90.9 100.0

Missing


System 36 4.0

Total 82 9.1

Total 904 100.0

When you received Academic Advising about which courses to take

this semester, who advised you? N Mean

How

satisfied

are you

with the

Academic

Advising

you

received?

Left Blank 4 4.50

A faculty member that was assigned to me 368 4.41

A site director/staff 123 4.49

An advisor from the Advising Resource Center (ARC) 221 4.27

Dual Enrollment Staff 29 4.17

I do not remember 77 3.96

62

Satisfaction with Frequency by Source of Academic Advising How satisfied are you with the Academic Advising you received?

When you received Academic Advising about which courses to

take this semester, who advised you? Frequency Percent

Valid

Percent

Cumulative

Percent

Left Blank

Valid

Very Dissatisfied

Dissatisfied Neither Satisfied nor Dissatisfied 1 2.7 25.0 25.0

Satisfied Very Satisfied 3 8.1 75.0 100.0

Total 4 10.8 100.0

Missing


System 32 86.5

Total 33 89.2

Total 37 100.0

A faculty

member that

was

assigned to

me

Valid




Satisfied 86 22.8 23.4 38.3

Very Satisfied 227 60.1 61.7 100.0

Total 368 97.4 100.0

Missing


System 2 0.5

Total 10 2.6

Total 378 100.0

A site

director/staff

Valid




Satisfied 29 22.7 23.6 35.8

Very Satisfied 79 61.7 64.2 100.0

Total 123 96.1 100.0

Missing


System 1 0.8

Total 5 3.9

Total 128 100.0

An advisor

from the

Advising

Resource

Center

(ARC)

Valid




Satisfied 46 20.7 20.8 40.7

Very Satisfied 131 59.0 59.3 100.0

Total 221 99.5 100.0

Missing


System

Total

Total 222 100.0

63

Satisfaction with Frequency by Source of Academic Advising (Cont’d)

Dual

Enrollment

Staff

Valid

Very Dissatisfied Dissatisfied 1 3.2 3.4 3.4


Satisfied 11 35.5 37.9 58.6

Very Satisfied 12 38.7 41.4 100.0

Total 29 93.5 100.0

Missing


System 1 3.2

Total 2 6.5

Total 31 100.0

I do not

remember

Valid




Satisfied 20 18.5 26.0 57.1

Very Satisfied 33 30.6 42.9 100.0

Total 77 71.3 100.0

Missing


System

Total

Total 108 100.0

64

Career Counseling (All Sources) Satisfaction

Career Counseling (All Sources)

Campuses N Mean









How satisfied are you with the Career Counseling (All Sources) you received?


Cumulative

Percent

Valid




Satisfied 10 1.1 19.6 37.3

Very Satisfied 32 3.5 62.7 100.0

Total 51 5.6 100.0

Missing


System 777 86.0

Total 853 94.4

Total 904 100.0



65

Satisfaction with Frequency by Source of Career Counseling

How satisfied are you with the Career Counseling you received?

If you received Career Counseling about your

major this semester, who assisted you? Frequency Percent

Valid

Percent

Cumulative

Percent

Left Blank

Valid

Very Dissatisfied


Dissatisfied

Satisfied


Total

Missing


System 135 91.2

Total 147 99.3

Total 148 100.0

A faculty

member in

the

department

for the

major of

interest

Valid




Satisfied 5 3.0 19.2 34.6

Very Satisfied 17 10.1 65.4 100.0

Total 26 15.5 100.0

Missing


System 140 83.3

Total 142 84.5

Total 168 100.0

A staff

member

from the

Career

Services

office

Valid

Very Dissatisfied


Dissatisfied

Satisfied 1 1.3 12.5 12.5


Total 8 10.0 100.0

Missing


System 71 88.8

Total 72 90.0

Total 80 100.0

66

Satisfaction with Frequency by Source of Career Counseling (Cont’d)

An advisor

at New

Student

Orientation

Valid

Very Dissatisfied


Dissatisfied

Satisfied 1 1.8 50.0 50.0


Total 2 3.5 100.0

Missing

Not Applicable

System 55 96.5

Total

Total 57 100.0

I do not

remember

Valid




Satisfied 1 5.9 12.5 75.0


Total 8 47.1 100.0

Missing

Not Applicable

System 9 52.9

Total

Total 17 100.0

Other

(Please

comment

below)

Valid

Very Dissatisfied


Dissatisfied

Satisfied 1 5.0 20.0 20.0


Total 5 25.0 100.0

Missing


System 14 70.0

Total 15 75.0

Total 20 100.0

I did not

receive any

Career

Counseling

or Job

Search

Assistance

Valid

Very Dissatisfied


Dissatisfied

Satisfied 1 0.2 100.0 100.0

Very Satisfied

Total

Missing


System 353 85.3

Total 413 99.8

Total 414 100.0

67

Job Search Assistance Satisfaction

Job search assistance

Campuses N Mean









If you received assistance with a job search this semester, how satisfied are you with this

service?


Cumulative

Percent

Valid




Satisfied 4 0.4 26.7 60.0


Total 15 1.7 100.0

Missing


System 776 85.8

Total 889 98.3

Total 904 100.0



68

Student Life

Campus Events for Students Satisfaction

Campus events for students

Campuses N Mean









How satisfied are you with campus events for students at your primary campus?


Cumulative

Percent

Valid




Dissatisfied 109 12.1 14.4 20.4

Satisfied 210 23.2 27.8 48.1

Very Satisfied 392 43.4 51.9 100.0

Total 756 83.6 100.0

Missing


System 6 0.7

Total 148 16.4

Total 904 100.0



69

ITV Courses ITV Course Effectiveness Institutional Mean and Other Means

Compared to face-to-face courses, how effective are ITV courses for you? N Mean

Institutional - All Ratings regardless of Instructor Presence 208 3.11

Instructor Presence marked (Yes or No) 148 3.16

Instructor Presence marked Yes 68 3.88

Instructor Presence marked No 80 2.55

Instructor Presence marked Not Applicable 58 2.98

Instructor Presence Left Blank 2 3.00

ITV Course Effectiveness Frequency of All Ratings Compared to face-to-face courses, how effective are ITV courses for you?

All Ratings regardless of Instructor Presence Frequency Percent Valid

Percent

Cumulative

Percent

Valid

Very Ineffective 43 4.8 20.7 20.7

Ineffective 26 2.9 12.5 33.2

Neither Effective nor Ineffective 53 5.9 25.5 58.7

Effective 37 4.1 17.8 76.4

Very Effective 49 5.4 23.6 100.0

Total 208 23.0 100.0

Missing


System 13 1.4

Total 696 77.0

Total 904 100.0

ITV Course Effectiveness Frequency of those who indicated Instructor Presence Compared to face-to-face courses, how effective are ITV courses for you?

Instructor Presence marked Yes or No Frequency Percent Valid

Percent

Cumulative

Percent

Valid


Ineffective 18 11.5 12.2 31.8


Effective 24 15.4 16.2 74.3

Very Effective 38 24.4 25.7 100.0

Total 148 94.9 100.0

Missing


System 2 1.3

Total 8 5.1

Total 156 100.0

70

ITV Effectiveness Gap Based on Instructor Presence

ITV Effectiveness Not In Room In Room Gap

Does your ITV instructor teach from the same

classroom where you attend? N Mean N Mean

Not In

Room

minus

In Room

Compared to face-to-

face courses, how

effective are ITV

courses for you?

100% Online Student 1 5.00 1 3.00 N/A

Northeast State at Gray 1 1.00 1 4.00 N/A

Northeast State at

Elizabethton 19 2.05 6 3.33 -1.28

Northeast State at

Johnson City 9 3.22 11 3.45 -0.23

Northeast State at

Kingsport 17 2.53 12 3.92 -1.39

Northeast State at

Blountville 31 2.71 35 4.06 -1.35

High School Dual

Enrollment 2 1.50 2 5.00 N/A

71

ITV Course Likelihood to Take Again

ITV Course Likelihood Institutional Mean and Other Means

Given your experience, how likely would you be to enroll in another ITV Course?

Does your ITV instructor teach from the same classroom where you attend? Mean N

Institutional - All Ratings regardless of Instructor Presence 2.91 197

Instructor Presence marked (Yes or No) 2.99 146

Instructor Presence marked Yes 3.79 67

Instructor Presence marked No 2.32 79

Instructor Presence marked Not Applicable 2.58 40

Instructor Presence Left Blank 5.00 1

ITV Course Likelihood Frequency of All Ratings Given your experience, how likely would you be to enroll in another ITV Course?

All Ratings regardless

of Instructor Presence Frequency Percent

Valid

Percent

Cumulative

Percent

Valid

Very Unlikely 58 6.4 27.1 27.1

Unlikely 28 3.1 13.1 40.2

Neither Likely nor Unlikely 47 5.2 22.0 62.1

Likely 30 3.3 14.0 76.2

Very Likely 51 5.6 23.8 100.0

Total 214 23.7 100.0

Missing


System 13 1.4

Total 690 76.3

Total 904 100.0

ITV Course Likelihood Frequency of those who indicated Instructor Presence Given your experience, how likely would you be to enroll in another ITV Course?

Instructor Presence marked

Yes or No Frequency Percent

Valid

Percent

Cumulative

Percent

Valid

Very Unlikely 37 25.0 25.3 25.3

Unlikely 20 13.5 13.7 39.0

Neither Likely nor Unlikely 31 20.9 21.2 60.3

Likely 23 15.5 15.8 76.0

Very Likely 35 23.6 24.0 100.0

Total 146 98.6 100.0

Missing


System 1 0.7

Total 2 1.4

Total 148 100.0

72

Relation of Effectiveness Ratings to Likelihood to take ITV Courses Again

N

Compared to face-to-

face courses, how

effective are ITV

courses for you?

N

Given your

experience, how

likely would you

be to enroll in

another ITV

Course?

All Ratings regardless of Instructor

Presence 208 3.11 214 2.94

Instructor Presence marked (Yes or No) 148 3.16 149 3.00

Instructor Presence marked Yes 68 3.88 70 3.77

Instructor Presence marked No 80 2.55 79 2.32

Instructor Presence marked Not

Applicable 58 2.98 62 2.74

Instructor Presence Left Blank 2 3.00 3 4.33

73

Internet Courses

Internet Course Effectiveness Institutional Mean

Descriptive Statistics

N Mean

Compared to face-to-face courses, how effective are Internet courses for you? 428 3.81

Valid N (listwise) 428

Internet Course Effectiveness Institutional Level Frequencies

Compared to face-to-face courses, how effective are Internet courses for you?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid


Ineffective 39 4.3 9.1 15.7


Effective 128 14.2 29.9 63.6

Very Effective 156 17.3 36.4 100.0

Total 428 47.3 100.0

Missing


System 10 1.1

Total 476 52.7

Total 904 100.0

Internet Course Effectiveness by Modality

Compared to face-to-face courses, how effective are Internet courses for you? N Mean

All Ratings regardless of Format 428 3.81

100% online (Not TN eCampus) 62 4.17

100% online (TN eCampus) 78 3.74

Online with some face-to-face meetings or labs 101 3.91


Left Blank 149 3.85

74

Internet Course Effectiveness by Modality and Campus

Descriptive Statistics Left Blank Not

Applicable

100%

online

(Not TN

eCampus)

100%

online

(TN

eCampus)

Online

with some

face-to-

face

meetings

or labs

Please select the format

of the Internet course

you are rating:

N Mean N Mean N Mean N Mean N Mean

Compared

to face-to-

face

courses,

how

effective

are

Internet

courses

for you?

Institution 149 3.85 38 2.89 62 4.16 78 3.74 101 3.91

100%

Online

Student

10 4.50 - - 12 4.67 7 4.29 - -

Northeast

State at

Gray

2 3.50 1 3.00 1 4.00 2 2.50 1 3.00

Northeast

State at

Elizabethton

13 4.00 1 1.00 5 4.40 6 3.50 5 3.20

Northeast

State at

Johnson

City

9 4.56 3 2.33 4 3.50 3 3.33 11 3.36

Northeast

State at

Kingsport

24 3.71 11 3.27 10 4.20 10 4.20 18 4.00

Northeast

State at

Blountville

86 3.74 20 2.85 30 4.00 49 3.71 65 4.05

High School

Dual

Enrollment

5 3.60 2 3.00 - - 1 2.00 1 4.00

75

Internet Course Likelihood to Take Again

Internet Course Likelihood Institutional Mean


N

Mea

n

Given your experience, how likely would you be to enroll in another Internet

course? 454 3.87


Internet Course Likelihood Institutional Frequency

Given your experience, how likely would you be to enroll in another Internet course?

Frequenc

y Percent

Valid

Percent

Cumulative

Percent

Valid

Very Unlikely 54 6.0 11.9 11.9

Unlikely 31 3.4 6.8 18.7

Neither Likely nor

Unlikely 60 6.6 13.2 31.9

Likely 82 9.1 18.1 50.0

Very Likely 227 25.1 50.0 100.0

Total 454 50.2 100.0

Missin

g


System 11 1.2

Total 450 49.8

Total 904 100.0

76

Internet Course Likelihood by Modality and Campus

Descriptive Statistics Left Blank Not

Applicable

100%

online

(Not TN

eCampus)

100%

online

(TN

eCampus)

Online

with some

face-to-

face

meetings

or labs

Please select the format of

the Internet course you are

rating:

N Mean N Mean N Mean N Mean N Mea

n

Given your

experience,

how likely

would you

be to enroll

in another

Internet

course?

Institution 147 3.99 67 3.16 63 4.29 78 3.79 99 3.99

100% Online 10 5.00 1 5.00 12 4.67 7 4.71 - -

Northeast

State at Gray 2 3.00 2 3.00 1 5.00 2 3.00 1 3.00

Northeast

State at

Elizabethton

13 3.92 5 3.40 5 5.00 6 3.83 5 3.80

Northeast

State at

Johnson City

9 4.56 4 2.75 4 2.75 3 3.67 11 3.55

Northeast

State at

Kingsport

24 3.83 15 3.53 10 4.70 10 4.30 18 4.00

Northeast

State at

Blountville

84 3.87 38 3.03 31 4.06 49 3.57 63 4.08

High School

Dual

Enrollment

5 4.20 2 2.50 - - 1 5.00 1 5.00

Relation of Effectiveness Ratings to Likelihood to take Internet Courses Again

Compared to face-to-face

courses, how effective are

Internet courses for you?

Given your experience, how

likely would you be to enroll

in another Internet course?

Please select the format of the

Internet course you are rating: N Mean N Mean

Left Blank 149 3.85 147 3.99

Not Applicable 38 2.89 67 3.16

100% online (Not TN

eCampus) 62 4.16 63 4.29

100% online (TN eCampus) 78 3.74 78 3.79

Online with some face-to-face

meetings or labs 101 3.91 99 3.99

77

Marketing

How did you first hear about Northeast State Community College? (choose one)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid

At my place of work 20 2.2 2.3 2.3

Friend or family member 241 26.7 27.8 30.1

From High school personnel (guidance

counselor, principal, instructor) 454 50.2 52.4 82.6

Through traditional media (TV,

newspaper, radio, billboards, etc.) 84 9.3 9.7 92.3

Online (Website, Google search, ads,

etc.) 67 7.4 7.7 100.0

Total 866 95.8 100.0


Total 904 100.0

Which information resource do you most frequently use to learn about local or national news

(select one)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid

Local television/cable channel 180 19.9 20.8 20.8

Printed newspaper/magazine 13 1.4 1.5 22.3

Social Media 365 40.4 42.2 64.5

Radio stations/talk shows 57 6.3 6.6 71.1

News feeds to my smartphone 189 20.9 21.8 92.9

News feeds to my home computer 61 6.7 7.1 100.0

Total 865 95.7 100.0


Total 904 100.0

78

Which social media resource do you most frequently use to learn about Northeast State news?

(Select one)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid

Northeast State Twitter Feed 108 11.9 13.9 13.9

Northeast State YouTube channel 30 3.3 3.9 17.8

Northeast State FaceBook page 503 55.6 64.8 82.6

Northeast State Instagram 100 11.1 12.9 95.5

Northeast State Snapchat 35 3.9 4.5 100.0

Total 776 85.8 100.0


Total 904 100.0

79

Communication Preferences

The results show a preference among the student body for communication first in D2L and then

via texting. Students were asked to rank 8 modes of communication in order of preference. The 8

modes were randomized when taking the question so should be no bias introduced by seeing a

static order of options. There were 513 students who ranked all eight modes of communication.

The table below presents the results of the survey. The lines present the preference selection.

Line 1 is the most preferred down to Line 8 as the least preferred. The highest value for each

mode is highlighted.

D2L

Text

Message

Face to

Face

Google

Mail

Personal

Email

Phone

Call

Physical

Mail

Social

Media

Rank 1 144 118 99 53 38 27 18 16

Rank 2 111 93 55 76 62 49 28 39

Rank 3 66 78 67 75 73 68 26 60

Rank 4 56 66 54 59 98 58 54 68

Rank 5 48 40 67 60 89 65 75 69

Rank 6 31 43 64 74 78 87 85 51

Rank 7 26 40 60 57 55 90 97 88

Rank 8 31 35 47 59 20 69 130 122

Rank 1

minus

Rank 8 113 83 52 -6 18 -42 -112 -106

Sum of

Ranks 1-

3 321 289 221 204 173 144 72 115

Sum of

Ranks

1-4

minus

Sum of

Ranks

5-8 241 197 37 13 29 -109 -261 -147

The results show a preference among the student body for communication first in D2L and then

via texting. The preference is not unanimous, however over 50% of the students express this

through their rankings. This preference is clearer when the sum of the bottom four ranks are

subtracted from the sum of the top 4 ranks (see the bottom line of the table above). It is also

clearer how much many students dislike phone calls, physical mail and the use of social media

for individual communication. It is interesting that face to face communication ranks 3rd in the

preferences above student and personal email contacts.

80

Summaries of Satisfaction Measures for Campuses

Including Means, Frequencies, and Comments

81

Blountville Table of All Satisfaction Measures - Blountville


N Mean

Blountville




Academic

Affairs

Academic





Administrative

Services

Academic

Computing



Auxiliary


Computer

Services





Computer

User Support

Services


and labs 479 4.25

Wi-Fi 493 3.94


Facilities


Parking 493 3.05




Finance Business

Office



Student Affairs




Student

Services




Student


82

Overall Campus Satisfaction

Overall Campus Satisfaction Means - Blountville

N Mean

How satisfied are you with your primary campus overall? 889 4.47

How satisfied are you with individual attention from instructors at your primary

campus? 886 4.24

How satisfied are you with the assistance of staff at your primary campus? 864 4.41


Primary Campus Overall Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 168 32.2 32.5 40.8

Very Satisfied 306 58.7 59.2 100.0

Total 517 99.2 100.0

Missing


System 1 0.2

Total 4 0.8

Total 521 100.0

Instructors Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 157 30.1 30.5 50.2

Very Satisfied 256 49.1 49.8 100.0

Total 514 98.7 100.0

Missing


System 3 0.6

Total 7 1.3

Total 521 100.0

83

Assistance of Staff Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 149 28.6 29.7 41.2

Very Satisfied 295 56.6 58.8 100.0

Total 502 96.4 100.0

Missing


System 4 0.8

Total 19 3.6

Total 521 100.0

84

Adequacy of Course Offerings, Library, The Learning Center - Blountville Adequacy of Course Offerings, Library, The Learning Center Means - Blountville Descriptive Statistics

N Mean

How satisfied are you with the adequacy of course offerings at your primary

campus? (Adequacy of course offerings means your ability to take the courses you

need this semester at this campus.)

887 4.16

How satisfied are you when doing research using the Library, Learning Resource

Center, or the online resources (databases, eBooks, etc.) provided by the college at

your primary campus?

755 4.43

How satisfied are you with The Learning Center tutoring services at your primary

campus? (This does not include tutoring provided by TRiO, which is also called

Student Support Services.)

527 4.26


Adequacy of Course Offerings Satisfaction Frequencies - Blountville



this campus.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 172 33.0 33.7 52.9

Very Satisfied 240 46.1 47.1 100.0

Total 510 97.9 100.0

Missing


System 3 0.6

Total 11 2.1

Total 521 100.0

85

Library Satisfaction Frequencies – Blountville

How satisfied are you when doing research using the Library, Learning Resource Center, or the

online resources (databases, eBooks, etc.) provided by the college at your primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 109 20.9 24.4 36.3

Very Satisfied 284 54.5 63.7 100.0

Total 446 85.6 100.0

Missing


System 18 3.5

Total 75 14.4

Total 521 100.0

86

The Learning Center Satisfaction Frequencies - Blountville



Services.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 84 16.1 26.2 45.2

Very Satisfied 176 33.8 54.8 100.0

Total 321 61.6 100.0

Missin

g


System 19 3.6

Total 200 38.4

Total 521 100.0

87

Academic Computing

D2L & Class Lecture Videos Satisfaction Means - Blountville


N Mean

How satisfied are you with the Desire 2 Learn (D2L) course management

software? 495 4.37

How satisfied are you with the class lecture videos? 362 3.99


D2L Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 133 25.5 26.9 41.2

Very Satisfied 291 55.9 58.8 100.0

Total 495 95.0 100.0

Missing


System 19 3.6

Total 26 5.0

Total 521 100.0

Class Lecture Videos Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 96 18.4 26.5 55.2

Very Satisfied 162 31.1 44.8 100.0

Total 362 69.5 100.0

Missing


System 20 3.8

Total 159 30.5

Total 521 100.0

88

Food Options – Blountville

Food Options Satisfaction Mean - Blountville


N Mean

How satisfied are you with the food options available at your primary campus? 722 2.95


Food Options Satisfaction Frequencies - Blountville



Cumulative

Percent

Valid


Dissatisfied 155 17.1 21.5 39.8


Dissatisfied 182 20.1 25.2 65.0

Satisfied 124 13.7 17.2 82.1

Very Satisfied 129 14.3 17.9 100.0

Total 722 79.9 100.0

Missing


System 35 3.9

Total 182 20.1

Total 904 100.0

89

Computer Services - Blountville

Computer Services Satisfaction Means - Blountville


N Mean

How satisfied are you with your student email account (Google mail)? 490 4.18

How satisfied are you with MyNortheast? 501 4.37

How satisfied are you with the MyNortheast Mobile app? 370 3.84

How satisfied are you with the Northeast State website? 498 4.34


Student Email Account Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 131 25.1 26.7 48.0

Very Satisfied 255 48.9 52.0 100.0

Total 490 94.0 100.0

Missing


System 17 3.3

Total 31 6.0

Total 521 100.0

MyNortheast Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 139 26.7 27.7 42.7

Very Satisfied 287 55.1 57.3 100.0

Total 501 96.2 100.0

Missing


System 17 3.3

Total 20 3.8

Total 521 100.0

90

MyNortheast Mobile App Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 76 14.6 20.5 54.3

Very Satisfied 169 32.4 45.7 100.0

Total 370 71.0 100.0

Missing


System 18 3.5

Total 151 29.0

Total 521 100.0

Northeast State Website Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 152 29.2 30.5 45.2

Very Satisfied 273 52.4 54.8 100.0

Total 498 95.6 100.0

Missing


System 18 3.5

Total 23 4.4

Total 521 100.0

91

Computer User Support Services - Blountville

Computer User Support Services Satisfaction Means- Blountville


N Mean

How satisfied are you with technology resources in computer classrooms and labs

at your primary campus? 813 4.27

How satisfied are you with student wireless internet access at your primary

campus? 833 3.91

How satisfied are you with tech support assistance given by IT staff at your

primary campus? 674 4.32


Technology Resources Satisfaction Frequencies - Blountville


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 160 30.7 33.4 51.1

Very Satisfied 234 44.9 48.9 100.0

Total 479 91.9 100.0

Missing


System 3 0.6

Total 42 8.1

Total 521 100.0

Wi-Fi Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 137 26.3 27.8 58.0

Very Satisfied 207 39.7 42.0 100.0

Total 493 94.6 100.0

Missing


System 4 0.8

Total 28 5.4

Total 521 100.0

92

IT Staff Assistance Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 110 21.1 27.5 44.8

Very Satisfied 221 42.4 55.3 100.0

Total 400 76.8 100.0

Missing


System 7 1.3

Total 121 23.2

Total 521 100.0

93

Facilities – Blountville

Facilities Satisfaction Means - Blountville


N Mean

How satisfied are you with the building signage at your primary campus? 491 4.38

How satisfied are you with the parking at your primary campus? 493 3.05

How satisfied are you with maintenance of the physical environment

(classrooms, hallways, bathrooms) at your primary campus? 495 4.43

Building Signage Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 145 27.8 29.5 43.6

Very Satisfied 277 53.2 56.4 100.0

Total 491 94.2 100.0

Missing


System 18 3.5

Total 30 5.8

Total 521 100.0

Parking Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 93 17.9 18.9 78.9

Very Satisfied 104 20.0 21.1 100.0

Total 493 94.6 100.0

Missing


System 18 3.5

Total 28 5.4

Total 521 100.0

94

Maintenance Satisfaction Frequencies - Blountville



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 152 29.2 30.7 41.8

Very Satisfied 288 55.3 58.2 100.0

Total 495 95.0 100.0

Missing


System 21 4.0

Total 26 5.0

Total 521 100.0

95

Police Department – Blountville

Police and Alert System Satisfaction Means - Blountville


N Mean

How satisfied are you with the services provided by the Police or Security

Officers at your primary campus? 420 4.52

How satisfied are you with the Northeast State Alert system to learn about

emergency communications? 451 4.57


Police Department Satisfaction Frequencies - Blountville


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 87 16.7 20.7 32.1

Very Satisfied 285 54.7 67.9 100.0

Total 420 80.6 100.0

Missing


System 16 3.1

Total 101 19.4

Total 521 100.0

Alert System Satisfaction Frequencies - Blountville


communications?

Frequency

Perce

nt

Valid

Percent

Cumulative

Percent

Valid




Satisfied 101 19.4 22.4 31.7

Very Satisfied 308 59.1 68.3 100.0

Total 451 86.6 100.0

Missing


System 14 2.7

Total 70 13.4

Total 521 100.0

96

Business Office – Blountville

Business Office Satisfaction Means - Blountville


N Mean

How satisfied are you with the online payment system for Northeast State? 310 4.41

How satisfied are you with the services provided by the Northeast State

Business Office Services? 327 4.40


Online Payment System Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 71 13.6 22.9 39.0

Very Satisfied 189 36.3 61.0 100.0

Total 310 59.5 100.0

Missing


System 22 4.2

Total 211 40.5

Total 521 100.0

Business Office Services Satisfaction Frequencies - Blountville


Services?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 76 14.6 23.2 38.5

Very Satisfied 201 38.6 61.5 100.0

Total 327 62.8 100.0

Missing


System 21 4.0

Total 194 37.2

Total 521 100.0

97

Financial Aid - Blountville

Financial Aid Satisfaction Means - Blountville


N Mean

If you have spoken with financial aid on the phone, how satisfied are you with

this service? 311 4.04

If you have spoken with a financial aid staff member in person, how satisfied are

you with this service? 386 4.36


Financial Aid via Phone Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 63 12.1 20.3 46.6

Very Satisfied 166 31.9 53.4 100.0

Total 311 59.7 100.0

Missing


System 18 3.5

Total 210 40.3

Total 521 100.0

Financial Aid in Person Satisfaction Frequencies - Blountville


service?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 80 15.4 20.7 36.8

Very Satisfied 244 46.8 63.2 100.0

Total 386 74.1 100.0

Missing


System 17 3.3

Total 135 25.9

Total 521 100.0

98

Online Registration – Blountville

Online Registration Satisfaction Mean - Blountville


N Mean

How satisfied are you with the online registration process for classes? 479 4.15


Online Registration Satisfaction Frequencies - Blountville



Cumulative

Percent

Valid





Satisfied 141 27.1 29.4 53.0

Very Satisfied 225 43.2 47.0 100.0

Total 479 91.9 100.0

Missing


System 3 0.6

Total 42 8.1

Total 521 100.0

99

Academic Advising – Blountville Academic Advising Satisfaction Means - Blountville

N Mean

How satisfied are you with the Academic Advising you received? 478 4.36


Academic Advising Satisfaction Overall Frequencies - Blountville

How satisfied are you with the Academic Advising you received?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 114 21.9 23.8 40.6

Very Satisfied 284 54.5 59.4 100.0

Total 478 91.7 100.0

Missing


System 19 3.6

Total 43 8.3

Total 521 100.0

Academic Advising Sources Satisfaction Means- Blountville

When you received Academic Advising about which courses

to take this semester, who advised you? Mean N

Left Blank

How satisfied are you with

the Academic Advising you

received?

3 4.33

A faculty member that was

assigned to me 238 4.37


An advisor from the Advising

Resource Center (ARC) 124 4.35



Advising Resource Center Satisfaction Frequencies - Blountville

Blountville only ARC Frequency Percent

Valid

Percent

Cumulative

Percent

An advisor from

the Advising

Resource Center

(ARC)




Satisfied 24 19.4 19.4 37.1

Very Satisfied 78 62.9 62.9 100.0

Total 124 100.0 100.0

100

Career Counseling – Blountville

Career Counseling and Job Search Assistance Satisfaction Means - Blountville

N Mean

How satisfied are you with the Career Counseling you received? 22 4.27

If you received assistance with a job search this semester, how satisfied are you

with this service? 7 3.86


Career Counseling Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 6 1.2 27.3 40.9


Total 22 4.2 100.0

Missing


System 463 88.9

Total 499 95.8

Total 521 100.0

Job Search Assistance Satisfaction Frequencies - Blountville


service?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 1 0.2 14.3 57.1


Total 7 1.3 100.0

Missing


System 463 88.9

Total 514 98.7

Total 521 100.0

101

Career Counseling Satisfaction Frequencies by Source - Blountville How satisfied are you with the Career Counseling you received?

If you received Career Counseling about your major this semester,

who assisted you? Frequency Percent

Valid

Percent

Cumulative

Percent

Left Blank

Valid

Very Dissatisfied

Neither Satisfied nor Dissatisfied

Satisfied

Very Satisfied

Total

Missing


System 87 93.5

Total 93 100.0

Total

A faculty member in

the department for the

major of interest

Valid

Very Dissatisfied

Neither Satisfied nor Dissatisfied Satisfied 3 3.2 30.0 30.0


Total 10 10.5 100.0

Missing


System 84 88.4

Total 85 89.5

Total 95 100.0

A staff member from

the Career Services

office

Valid

Very Dissatisfied



Total 3 6.0 100.0

Missing

Not Applicable

System 47 94.0

Total

Total 50 100.0

An advisor at New

Student Orientation

Valid

Very Dissatisfied


Very Satisfied

Total

Missing

Not Applicable

System 25 96.2

Total

Total 26 100.0

102

Career Counseling Satisfaction Frequencies by Source – Blountville (Continued)

I do not remember

Valid



Satisfied 1 9.1 16.7 66.7


Total 6 54.5 100.0

Missing

Not Applicable

System 5 45.5

Total

Total 11 100.0

Other (Please

comment below)

Valid

Very Dissatisfied



Total

Missing

Not Applicable

System 10 83.3

Total

Total 12 100.0

I did not receive any

Career Counseling or

Job Search Assistance

Valid

Very Dissatisfied


Satisfied

Very Satisfied

Total

Missing


System 205 87.6

Total 234 100.0

Total

Job Search Satisfaction Frequencies – Blountville If you received assistance with a job search this semester, how satisfied are you with this service?a


Cumulative

Percent

Valid




Satisfied 1 0.2 14.3 57.1


Total 7 1.3 100.0

Missing


System 463 88.9

Total 514 98.7

Total 521 100.0

a. PrimaryCampusGrouped = Northeast State at Blountville

103

Students Life – Blountville

Events for Students Satisfaction Mean - Blountville

N Mean

How satisfied are you with campus events for students at your primary campus? 448 4.29


Events for Students Satisfaction Frequencies - Blountville


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 139 26.7 31.0 48.0

Very Satisfied 233 44.7 52.0 100.0

Total 448 86.0 100.0

Missing


System 3 0.6

Total 73 14.0

Total 521 100.0

104

Gray Table of All Satisfaction Measures - Gray


N Mean

Institution




Academic

Affairs

Academic



resources 12 4.33


Administrative

Services

Academic

Computing



Auxiliary


Computer

Services


MyNortheast 14 3.93



Computer

User Support

Services


labs 15 4.27

Wi-Fi 15 3.47


Facilities


Parking 14 3.93

Maintenance 14 4.43



Finance Business

Office



Student

Affairs

Financial

Aid




Student

Services




Student


105

Overall Campus Satisfaction

Overall Campus Satisfaction Means - Gray

N Mean


How satisfied are you with individual attention from instructors at your




Primary Campus Overall Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 6.7 7.1 21.4

Very Satisfied 11 73.3 78.6 100.0

Total 14 93.3 100.0

Missin

g System 1 6.7

Total 15 100.0

Instructors Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 2 13.3 14.3 28.6

Very Satisfied 10 66.7 71.4 100.0

Total 14 93.3 100.0

Missing Not Applicable 1 6.7

Total 15 100.0

106

Assistance of Staff Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent


Valid



Satisfied 1 6.7 7.1 21.4

Very Satisfied 11 73.3 78.6 100.0

Total 14 93.3 100.0


Total 15 100.0

107

Adequacy of Course Offerings, Library, The Learning Center – Gray

Adequacy of Course Offerings, Library, The Learning Center Satisfaction Means– Gray


N Mean




15 4.47




12 4.33




10 4.10


Adequacy of Course Offerings Satisfaction Frequencies - Gray



this campus.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 2 13.3 13.3 33.3

Very Satisfied 10 66.7 66.7 100.0

Total 15 100.0 100.0

Library Satisfaction Frequencies - Gray



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid





Total 12 80.0 100.0

Missin

g


System 1 6.7

Total 3 20.0

Total 15 100.0

108

The Learning Center Satisfaction Frequencies - Gray



Services.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 20.0 30.0 50.0


Total 10 66.7 100.0

Missin

g


System 1 6.7

Total 5 33.3

Total 15 100.0

109

Academic Computing - Gray

D2L and Class Lecture Videos Satisfaction Means - Gray


N Mean


software? 14 4.00



D2L Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 20.0 21.4 50.0


Total 14 93.3 100.0


Total 15 100.0

Class Lecture Videos Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 20.0 23.1 53.8


Total 13 86.7 100.0

Missing


System 1 6.7

Total 2 13.3

Total 15 100.0

110

Food Options - Gray

Food Options Satisfaction Means - Gray


N Mean



Food Options Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 6.7 7.1 85.7


Total 14 93.3 100.0


Total 15 100.0

111

Computer Services - Gray

Computer Services Satisfaction Means - Gray


N Mean






Student Email Account Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 0 0.0 0.0 42.9


Total 14 93.3 100.0


Total 15 100.0

MyNortheast Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 6.7 7.1 42.9


Total 14 93.3 100.0


Total 15 100.0

112

MyNortheast Mobile App Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 6.7 8.3 41.7


Total 12 80.0 100.0

Missing


System 1 6.7

Total 3 20.0

Total 15 100.0

Northeast State Website Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 6.7 7.1 42.9


Total 14 93.3 100.0


Total 15 100.0

113

Computer User Support Services - Gray

Computer User Support Services Satisfaction Means - Gray


N Mean

How satisfied are you with technology resources in computer classrooms and

labs at your primary campus? 15 4.27


campus? 15 3.47




Technology Resources Satisfaction Frequencies - Gray


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 5 33.3 33.3 46.7


Total 15 100.0 100.0

Wi-Fi Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 20.0 20.0 66.7


Total 15 100.0 100.0

114

IT Staff Assistance Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 5 33.3 38.5 53.8


Total 13 86.7 100.0

Missin

g Not Applicable 2 13.3

Total 15 100.0

115

Facilities – Gray

Facilities Satisfaction Means – Gray


N Mean






Building Signage Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent


Valid



Satisfied 3 20.0 21.4 42.9


Total 14 93.3 100.0

Missin

g System 1 6.7

Total 15 100.0

Parking Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 0 0.0 0.0 35.7


Total 14 93.3 100.0

Missin

g System 1 6.7

Total 15 100.0

116

Maintenance Satisfaction Frequencies - Gray



Frequency Percent

Valid

Percent

Cumulative

Percent


Valid



Satisfied 0 0.0 0.0 21.4

Very Satisfied 11 73.3 78.6 100.0

Total 14 93.3 100.0

Missin

g System 1 6.7

Total 15 100.0

117

Police Department - Gray

Police and Alert System Satisfaction Means - Gray


N Mean

How satisfied are you with the services provided by the Police or Security Officers





Police Department Satisfaction Frequencies - Gray


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 6.7 7.7 30.8


Total 13 86.7 100.0


Total 15 100.0

Alert System Satisfaction Frequencies - Gray


communications?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 2 13.3 13.3 46.7


Total 15 100.0 100.0

118

Business Office - Gray

Business Office Satisfaction Means - Gray


N Mean


How satisfied are you with the services provided by the Northeast State

Business Office Services? 11 4.27


Online Payment System Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent


Valid



Satisfied 1 6.7 11.1 44.4


Total 9 60.0 100.0

Missin

g


System 1 6.7

Total 6 40.0

Total 15 100.0

Business Office Services Satisfaction Frequencies - Gray


Services?

Frequency Percent

Valid

Percent

Cumulative

Percent


Valid



Satisfied 3 20.0 27.3 45.5


Total 11 73.3 100.0

Missin

g


System 1 6.7

Total 4 26.7

Total 15 100.0

119

Financial Aid - Gray

Financial Aid Satisfaction Means- Gray


N Mean






Financial Aid via Phone Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 6.7 10.0 40.0


Total 10 66.7 100.0


Total 15 100.0

Financial Aid in Person Satisfaction Frequencies - Gray


service?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 6.7 7.1 21.4

Very Satisfied 11 73.3 78.6 100.0

Total 14 93.3 100.0


Total 15 100.0

120

Online Registration – Gray

Online Registration Satisfaction Means - Gray


N Mean



Online Registration Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 2 13.3 13.3 46.7


Total 15 100.0 100.0

121

Academic Advising - Gray

Academic Advising Satisfaction Means - Gray

N Mean



Academic Advising Satisfaction Overall Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 2 13.3 15.4 30.8


Total 13 86.7 100.0

Missin

g


System 1 6.7

Total 2 13.3

Total 15 100.0

Academic Advising Sources Satisfaction Means - Gray

When you received Academic Advising about which courses to take this

semester, who advised you? N Mean

How satisfied

are you with the

Academic

Advising you

received?

Left Blank 0 -





122

Academic Advising Satisfaction Frequencies by Advising Source - Gray How satisfied are you with the Academic Advising you received?


this semester, who advised you? Frequency Percent

Valid

Percent

Cumulative

Percent

A faculty

member that was

assigned to me

Valid




Satisfied 2 25.0 25.0 37.5


Total 8 100.0 100.0

Missing System

Not Applicable

Total

A site

director/staff

Valid




Satisfied 0 0.0 0.0 0.0

Very Satisfied 2 66.7 100.0 100.0

Total 2 66.7 100.0 100.0

Missing System


Total 3 100.0

An advisor from

the Advising

Resource Center

(ARC)

Valid




Satisfied 0 0.0 0.0 100.0


Total 1 100.0 100.0 100.0

Missing System

Not Applicable

Total

I do not

remember

Valid





Total 2 100.0 100.0 100.0

Total

123

Career Counseling - Gray

Career Counseling and Job Search Assistance Satisfaction Means - Gray

N Mean





Career Counseling Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent



Valid


Satisfied 0 0.0 0.0 50.0


Total 2 13.3 100.0


Total 15 100.0

Job Search Assistance Satisfaction Frequencies - Gray


service?

Frequency Percent

Valid

Percent

Cumulative

Percent



Valid Neither Satisfied nor Dissatisfied 1 6.7 100.0 100.0

Satisfied 0 0.0 0.0 100.0


Missin

g


System 13 86.7

Total 14 93.3

Total 15 100.0

124

Career Counseling Satisfaction Means by Source - Gray

Descriptive Statisticsa

If you received Career Counseling about your major this semester, who assisted

you? N Mean

How

satisfied are

you with the

Career

Counseling

you

received?

Left Blank 1 5.00

A faculty member in the department for the major of interest - -

A staff member from the Career Services office - -

An advisor at New Student Orientation - -


I did not receive any Career Counseling or Job Search Assistance - -

Career Counseling Satisfaction Frequencies by Source - Gray If you received assistance with a job search this semester, how satisfied are you with this service?

If you received Career Counseling about your major this

semester, who assisted you?

Frequen

cy Percent

Valid

Percent

Cumulative

Percent

Left Blank Missing


System 2 66.7

Total 3 100.0

A faculty member in

the department for the

major of interest

Missing

Not Applicable

System 1 100.0

Total

A staff member from

the Career Services

office

Missing

Not Applicable

System 2 100.0

Total

An advisor at New

Student Orientation Missing

Not Applicable

System 2 100.0

Total

I do not remember

Valid




Dissatisfied 1 100.0 100.0 100.0

Satisfied 0 0.0 0.0 100.0


Missing

Not Applicable

System

Total


Career Counseling or

Job Search Assistance

Missing

Not Applicable

System 6 100.0

Total

125

Student Life - Gray

Events for Students Satisfaction Mean - Gray


N Mean



Events for Students Satisfaction Frequencies - Gray


Frequency Percent

Valid

Percent

Cumulative

Percent



Valid


Satisfied 1 6.7 7.1 50.0


Total 14 93.3 100.0

Missin


Total 15 100.0

126

Elizabethton Table of All Satisfaction Measures - Elizabethton

Northeast State at Elizabethton Averages for All Satisfaction Measures

N Mean

Elizabethton




Academic

Affairs

Academic





Administrative

Services

Academic

Computing



Auxiliary


Computer

Services


MyNortheast 67 4.52



Computer

User Support

Services


and labs 64 4.42

Wi-Fi 63 3.86


Facilities


Parking 65 4.18

Maintenance 65 4.48



Finance Business

Office



Student Affairs




Student

Services




Student


127

Overall Campus Satisfaction - Elizabethton

Overall Campus Satisfaction Means - Elizabethton


N Mean



campus? 69 4.35



Primary Campus Overall Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 20 28.6 29.0 40.6

Very Satisfied 41 58.6 59.4 100.0

Total 69 98.6 100.0


Total 70 100.0

Instructors Satisfaction Frequencies - Elizabethton



Cumulative

Percent


Valid



Satisfied 18 25.7 26.1 42.0

Very Satisfied 40 57.1 58.0 100.0

Total 69 98.6 100.0


Total 70 100.0

128

Assistance of Staff Satisfaction Frequencies - Elizabethton


Frequenc

y Percent Valid Percent

Cumulative

Percent

Valid





Satisfied 11 15.7 16.2 25.0

Very Satisfied 51 72.9 75.0 100.0

Total 68 97.1 100.0

Missin

g


System 1 1.4

Total 2 2.9

Total 70 100.0

129

Adequacy of Course Offerings, Library, The Learning Center - Elizabethton

Adequacy of Course Offerings, Library, The Learning Center Satisfaction Means - Elizabethton


N Mean




68 3.88




62 4.15




36 4.39


Adequacy of Course Offerings Satisfaction Frequencies - Elizabethton



this campus.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 14 20.0 20.6 58.8

Very Satisfied 28 40.0 41.2 100.0

Total 68 97.1 100.0

Missin

g


System 1 1.4

Total 2 2.9

Total 70 100.0

130

Library Satisfaction Frequencies - Elizabethton



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 11 15.7 17.7 43.5

Very Satisfied 35 50.0 56.5 100.0

Total 62 88.6 100.0

Missing


System 2 2.9

Total 8 11.4

Total 70 100.0

The Learning Center Satisfaction Frequencies - Elizabethton



Services.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 8 11.4 22.2 36.1

Very Satisfied 23 32.9 63.9 100.0

Total 36 51.4 100.0

Missing


System 3 4.3

Total 34 48.6

Total 70 100.0

131

Academic Computing - Elizabethton

D2L & Class Video Lectures Satisfaction Means - Elizabethton


N Mean


software? 66 4.38



D2L Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 18 25.7 27.3 40.9

Very Satisfied 39 55.7 59.1 100.0

Total 66 94.3 100.0

Missing


System 1 1.4

Total 4 5.7

Total 70 100.0

Class Lecture Videos Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 8 11.4 20.0 55.0

Very Satisfied 18 25.7 45.0 100.0

Total 40 57.1 100.0

Missing


System 2 2.9

Total 30 42.9

Total 70 100.0

132

Food Options - Elizabethton

Food Options Satisfaction Means - Elizabethton


N Mean



Food Options Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 10 14.3 19.2 78.8

Very Satisfied 11 15.7 21.2 100.0

Total 52 74.3 100.0

Missin

g


System 2 2.9

Total 18 25.7

Total 70 100.0

133

Computer Services - Elizabethton

Computer Services Satisfaction Means - Elizabethton


N Mean






Student Email Account Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent



Valid


Satisfied 18 25.7 27.7 40.0

Very Satisfied 39 55.7 60.0 100.0

Total 65 92.9 100.0

Missing


System 2 2.9

Total 5 7.1

Total 70 100.0

MyNortheast Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent



Valid


Satisfied 20 28.6 29.9 38.8

Very Satisfied 41 58.6 61.2 100.0

Total 67 95.7 100.0

Missing


System 2 2.9

Total 3 4.3

Total 70 100.0

134

MyNortheast Mobile App Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 9 12.9 16.7 48.1

Very Satisfied 28 40.0 51.9 100.0

Total 54 77.1 100.0

Missing


System 3 4.3

Total 16 22.9

Total 70 100.0

Northeast State Website Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent


Valid



Satisfied 14 20.0 20.9 29.9

Very Satisfied 47 67.1 70.1 100.0

Total 67 95.7 100.0

Missing


System 2 2.9

Total 3 4.3

Total 70 100.0

135

Computer User Support Services - Elizabethton

Computer User Support Services Satisfaction Means - Elizabethton


N Mean




campus? 63 3.86




Technology Resources Satisfaction Frequencies - Elizabethton


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 19 27.1 29.7 43.8

Very Satisfied 36 51.4 56.3 100.0

Total 64 91.4 100.0

Missin

g


System 2 2.9

Total 6 8.6

Total 70 100.0

Wi-Fi Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 18 25.7 28.6 60.3

Very Satisfied 25 35.7 39.7 100.0

Total 63 90.0 100.0

Missin

g


System 3 4.3

Total 7 10.0

Total 70 100.0

136

IT Staff Assistance Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 11 15.7 25.6 46.5

Very Satisfied 23 32.9 53.5 100.0

Total 43 61.4 100.0

Missin

g


System 3 4.3

Total 27 38.6

Total 70 100.0

137

Facilities - Elizabethton

Facilities Satisfaction Means- Elizabethton


N Mean



How satisfied are you with maintenance of the physical environment (classrooms,

hallways, bathrooms) at your primary campus? 65 4.48


Building Signage Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 16 22.9 24.6 46.2

Very Satisfied 35 50.0 53.8 100.0

Total 65 92.9 100.0

Missing


System 2 2.9

Total 5 7.1

Total 70 100.0

Parking Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 14 20.0 21.5 41.5

Very Satisfied 38 54.3 58.5 100.0

Total 65 92.9 100.0

Missing


System 3 4.3

Total 5 7.1

Total 70 100.0

138

Maintenance Satisfaction Frequencies - Elizabethton



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid


Satisfied 18 25.7 27.7 40.0

Very Satisfied 39 55.7 60.0 100.0

Total 65 92.9 100.0

Missing


System 3 4.3

Total 5 7.1

Total 70 100.0

139

Police Department - Elizabethton

Police and Alert System Satisfaction Means - Elizabethton


N Mean






Police Department Satisfaction Frequencies - Elizabethton


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 10 14.3 17.5 31.6

Very Satisfied 39 55.7 68.4 100.0

Total 57 81.4 100.0

Missing


System 1 1.4

Total 13 18.6

Total 70 100.0

Alert System Satisfaction Frequencies - Elizabethton


communications?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 9 12.9 13.8 27.7

Very Satisfied 47 67.1 72.3 100.0

Total 65 92.9 100.0

Missing


System 1 1.4

Total 5 7.1

Total 70 100.0

140

Business Office - Elizabethton

Business Office Satisfaction Means - Elizabethton


N Mean


How satisfied are you with the services provided by the Northeast State Business

Office Services? 49 4.51


Online Payment System Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 14 20.0 31.8 43.2

Very Satisfied 25 35.7 56.8 100.0

Total 44 62.9 100.0

Missing


System 2 2.9

Total 26 37.1

Total 70 100.0

Business Office Services Satisfaction Frequencies - Elizabethton


Services?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 8 11.4 16.3 30.6

Very Satisfied 34 48.6 69.4 100.0

Total 49 70.0 100.0

Missin

g


System 2 2.9

Total 21 30.0

Total 70 100.0

141

Financial Aid – Elizabethton

Financial Aid Satisfaction Means– Elizabethton


N Mean






Financial Aid via Phone Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 10 14.3 22.2 46.7

Very Satisfied 24 34.3 53.3 100.0

Total 45 64.3 100.0

Missing


System 3 4.3

Total 25 35.7

Total 70 100.0

Financial Aid in Person Satisfaction Frequencies - Elizabethton


service?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 10 14.3 17.2 32.8

Very Satisfied 39 55.7 67.2 100.0

Total 58 82.9 100.0

Missing


System 2 2.9

Total 12 17.1

Total 70 100.0

142

Online Registration – Elizabethton

Online Registration Satisfaction Mean – Elizabethton


N Mean



Online Registration Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 12 17.1 18.5 49.2

Very Satisfied 33 47.1 50.8 100.0

Total 65 92.9 100.0

Missing


System 1 1.4

Total 5 7.1

Total 70 100.0

143

Academic Advising - Elizabethton

Academic Advising Satisfaction Mean- Elizabethton


N Mean



Academic Advising Satisfaction Frequencies- Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 10 14.3 15.9 31.7

Very Satisfied 43 61.4 68.3 100.0

Total 63 90.0 100.0

Missing


System 2 2.9

Total 7 10.0

Total 70 100.0

Academic Advising Sources Satisfaction Means- Elizabethton




How satisfied are you with the Academic

Advising you received?

Left Blank. 0 -

A faculty member that was

assigned to me 16 4.50


An advisor from the Advising

Resource Center (ARC) 19 4.26



144

Academic Advising Satisfaction Frequencies by Source How satisfied are you with the Academic Advising you received?



Valid

Percent

Cumulative

Percent

A faculty member

that was assigned to

me

Valid




Satisfied 2 12.5 12.5 31.3

Very Satisfied 11 68.8 68.8 100.0

Total 16 100.0 100.0

Missing System

Not Applicable

Total

A site director/staff

Valid




Satisfied 3 15.0 15.8 21.1

Very Satisfied 15 75.0 78.9 100.0

Total 19 95.0 100.0

Missing System


Total 20 100.0

An advisor from the

Advising Resource

Center (ARC)

Valid




Satisfied 2 10.0 10.5 31.6

Very Satisfied 13 65.0 68.4 100.0

Total 19 95.0 100.0

Missing System


Total 20 100.0

Dual Enrollment

Staff

Valid




Satisfied 1 100.0 100.0 100.0


Total 1

Missing System

Not Applicable

Total

I do not remember

Valid




Satisfied 2 18.2 25.0 50.0


Total 8 72.7 100.0

Missing System


Total 11 100.0

145

Career Counseling - Elizabethton

Career Counseling and Job Search Assistance Satisfaction Means - Elizabethton


N Mean



with this service? 0


Career Counseling Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Total 4 5.7 100.0

Missing


System 61 87.1

Total 66 94.3

Total 70 100.0

Career Counseling Satisfaction Means by Source - Elizabethton



you? N Mean

How

satisfied

are you

with the

Career

Counseling

you

received?

Left Blank 0 -

A faculty member in the department for the major of interest 2 3.00

A staff member from the Career Services office 0 -

An advisor at New Student Orientation 1 5.00

I do not remember 0 -

Other (Please comment below) 1 5.00

I did not receive any Career Counseling or Job Search Assistance 0 -

No Students reported using Job Search among the survey respondents.

146

Career Counseling Satisfaction Frequencies by Source - Elizabethton How satisfied are you with the Career Counseling you received?



Valid

Percent

Cumulative

Percent

Left Blank Missing


System 15 93.8

Total 16 100.0

Total

A faculty

member in the

department for

the major of

interest

Valid




Satisfied 0 0.0 0.0 50.0


Total 2 16.7 100.0

Missing


System 9 75.0

Total 10 83.3

Total 12 100.0

A staff

member from

the Career

Services office

Missing

Not Applicable

System 3 100.0

Total

Total

An advisor at

New Student

Orientation

Valid




Satisfied 0 0.0 0.0 0.0

Very Satisfied 1 20.0 100.0 100.0

Total

Missing

Not Applicable

System 4 80.0

Total

Total 5 100.0

I do not

remember

Missing

Not Applicable

System 2 100.0

Total

Total

Other (Please

comment

below)

Valid

Very Dissatisfied



Satisfied 0 0.0 0.0 0.0

Very Satisfied 1 33.3 100.0 100.0

Total

Missing

Not Applicable

System 2 66.7

Total

Total 3 100.0

I did not

receive any

Career

Counseling or

Job Search

Assistance

Missing


System 26 89.7

Total 29 100.0

Total

147

Student Life - Elizabethton

Events for Students Satisfaction Means - Elizabethton


N Mean



Events for Students Satisfaction Frequencies - Elizabethton


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 12 17.1 21.1 42.1

Very Satisfied 33 47.1 57.9 100.0

Total 57 81.4 100.0

Missing


System 3 4.3

Total 13 18.6

Total 70 100.0

148

Johnson City Table of All Satisfaction Measures – Johnson City


N Mean

Institution




Academic

Affairs

Academic



resources 52 4.21


Administrative

Services

Academic

Computing



Auxiliary


Computer

Services


MyNortheast 56 4.39



Computer

User Support

Services


labs 52 4.08

Wi-Fi 54 3.41


Facilities


Parking 53 4.58

Maintenance 59 4.61



Finance Business

Office



Student

Affairs

Financial

Aid




Student

Services




Student


149

Overall Campus Satisfaction – Johnson City

Overall Campus Satisfaction Mean - Johnson City


N Mean



campus? 61 4.23


Primary Campus Overall Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 19 31.1 31.1 41.0

Very Satisfied 36 59.0 59.0 100.0

Total 61 100.0 100.0

Instructors Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 13 21.3 21.3 42.6

Very Satisfied 35 57.4 57.4 100.0

Total 61 100.0 100.0

Assistance of Staff Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 11 18.0 19.3 35.1

Very Satisfied 37 60.7 64.9 100.0

Total 57 93.4 100.0

Missing


System 1 1.6

Total 4 6.6

Total 61 100.0

150

Adequacy of Course Offerings, Library, The Learning Center – Johnson City

Adequacy of Course Offerings, Library, The Learning Center Satisfaction Means– Johnson City


N Mean


campus? (Adequacy of course offerings means your ability to take the courses

you need this semester at this campus.)

61 3.75

How satisfied are you when doing research using the Library, Learning

Resource Center, or the online resources (databases, eBooks, etc.) provided by

the college at your primary campus?

52 4.21

How satisfied are you with The Learning Center tutoring services at your

primary campus? (This does not include tutoring provided by TRiO, which is

also called Student Support Services.)

31 3.58


Adequacy of Course Offerings Satisfaction Frequencies – Johnson City



this campus.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 16 26.2 26.2 62.3

Very Satisfied 23 37.7 37.7 100.0

Total 61 100.0 100.0

Library Satisfaction Frequencies – Johnson City



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 14 23.0 26.9 46.2

Very Satisfied 28 45.9 53.8 100.0

Total 52 85.2 100.0

Missing


System 2 3.3

Total 9 14.8

Total 61 100.0

151

The Learning Center Satisfaction Frequencies – Johnson City



Services.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 4 6.6 12.9 58.1

Very Satisfied 13 21.3 41.9 100.0

Total 31 50.8 100.0

Missing


System 2 3.3

Total 30 49.2

Total 61 100.0

152

Academic Computing – Johnson City

D2L & Class Lecture Videos Satisfaction means – Johnson City


N Mean


software? 55 4.24



D2L Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 13 21.3 23.6 41.8

Very Satisfied 32 52.5 58.2 100.0

Total 55 90.2 100.0

Missing


System 2 3.3

Total 6 9.8

Total 61 100.0

Class Lecture Videos Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 10 16.4 27.0 45.9

Very Satisfied 20 32.8 54.1 100.0

Total 37 60.7 100.0

Missing


System 2 3.3

Total 24 39.3

Total 61 100.0

153

Food Options – Johnson City

Food Options Satisfaction Means– Johnson City


N Mean



Food Options Satisfaction Frequencies– Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 7 11.5 15.6 86.7


Total 45 73.8 100.0

Missing


System 2 3.3

Total 16 26.2

Total 61 100.0

154

Computer Services – Johnson City

Computer Services Satisfaction Means– Johnson City


N Mean






Student Email Account Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 7 11.5 12.5 33.9

Very Satisfied 37 60.7 66.1 100.0

Total 56 91.8 100.0

Missing


System 2 3.3

Total 5 8.2

Total 61 100.0

MyNortheast Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 14 23.0 25.0 39.3

Very Satisfied 34 55.7 60.7 100.0

Total 56 91.8 100.0

Missing


System 2 3.3

Total 5 8.2

Total 61 100.0

155

MyNortheast Mobile App Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 8 13.1 20.5 59.0

Very Satisfied 16 26.2 41.0 100.0

Total 39 63.9 100.0

Missing


System 2 3.3

Total 22 36.1

Total 61 100.0

Northeast State Website Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 12 19.7 21.4 35.7

Very Satisfied 36 59.0 64.3 100.0

Total 56 91.8 100.0

Missing


System 3 4.9

Total 5 8.2

Total 61 100.0

156

Computer User Support Services – Johnson City

Computer User Support Services Satisfaction Means – Johnson City


N Mean




campus? 54 3.41




Technology Resources Satisfaction Frequencies – Johnson City


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 17 27.9 32.7 53.8

Very Satisfied 24 39.3 46.2 100.0

Total 52 85.2 100.0

Missing


System 1 1.6

Total 9 14.8

Total 61 100.0

Wi-Fi Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 14 23.0 25.9 75.9

Very Satisfied 13 21.3 24.1 100.0

Total 54 88.5 100.0


Total 61 100.0

157

IT Staff Assistance Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 8 13.1 17.0 40.4

Very Satisfied 28 45.9 59.6 100.0

Total 47 77.0 100.0


Total 61 100.0

158

Facilities – Johnson City

Facilities Satisfaction Means– Johnson City


N Mean






Building Signage Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 16 26.2 27.6 44.8

Very Satisfied 32 52.5 55.2 100.0

Total 58 95.1 100.0

Missing


System 2 3.3

Total 3 4.9

Total 61 100.0

Parking Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 14 23.0 26.4 32.1

Very Satisfied 36 59.0 67.9 100.0

Total 53 86.9 100.0

Missing


System 3 4.9

Total 8 13.1

Total 61 100.0

159

Maintenance Satisfaction Frequencies – Johnson City



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 11 18.0 18.6 28.8

Very Satisfied 42 68.9 71.2 100.0

Total 59 96.7 100.0

Missin

g System 2 3.3

Total 61 100.0

160

Police Department – Johnson City

Police and Emergency Alert System Satisfaction Means – Johnson City


N Mean






Police Department Satisfaction Frequencies – Johnson City


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 8 13.1 16.7 27.1

Very Satisfied 35 57.4 72.9 100.0

Total 48 78.7 100.0

Missing


System 3 4.9

Total 13 21.3

Total 61 100.0

Alert System Satisfaction Frequencies – Johnson City


communications?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 6 9.8 12.8 29.8

Very Satisfied 33 54.1 70.2 100.0

Total 47 77.0 100.0

Missing


System 3 4.9

Total 14 23.0

Total 61 100.0

161

Business Office – Johnson City

Business Office Satisfaction Means – Johnson City


N Mean





Online Payment System Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 8 13.1 29.6 40.7

Very Satisfied 16 26.2 59.3 100.0

Total 27 44.3 100.0

Missin

g


System 2 3.3

Total 34 55.7

Total 61 100.0

Business Office Services Satisfaction Frequencies – Johnson City


Services?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 11 18.0 28.9 39.5

Very Satisfied 23 37.7 60.5 100.0

Total 38 62.3 100.0

Missin

g


System 2 3.3

Total 23 37.7

Total 61 100.0

162

Financial Aid – Johnson City

Financial Aid Satisfaction Means– Johnson City


N Mean






Financial Aid via Phone Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 10 16.4 27.0 45.9

Very Satisfied 20 32.8 54.1 100.0

Total 37 60.7 100.0

Missing


System 2 3.3

Total 24 39.3

Total 61 100.0

Financial Aid in Person Satisfaction Frequencies – Johnson City


service?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 11 18.0 25.0 43.2

Very Satisfied 25 41.0 56.8 100.0

Total 44 72.1 100.0

Missing


System 4 6.6

Total 17 27.9

Total 61 100.0

163

Online Registration – Johnson City

Online Registration Satisfaction Mean– Johnson City


N Mean



Online Registration Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 14 23.0 24.6 50.9

Very Satisfied 28 45.9 49.1 100.0

Total 57 93.4 100.0


Total 61 100.0

164

Academic Advising – Johnson City

Academic Advising Satisfaction Mean– Johnson City


N Mean



Academic Advising Satisfaction Frequencies– Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 14 23.0 25.9 50.0

Very Satisfied 27 44.3 50.0 100.0

Total 54 88.5 100.0

Missing


System 2 3.3

Total 7 11.5

Total 61 100.0

Academic Advising Sources Satisfaction Means – Johnson City


When you received Academic Advising about which

courses to take this semester, who advised you? N Mean

How satisfied are

you with the

Academic Advising

you received?






165

Academic Advising Satisfaction Frequencies by Source – Johnson City How satisfied are you with the Academic Advising you received?


take this semester, who advised you?

Frequen

cy Percent

Valid

Percent

Cumulative

Percent

Left Blank Missing

System 2 100.0

Not Applicable

Total

A faculty member


me

Valid





Satisfied 5 29.4 31.3 37.5

Very Satisfied 10 58.8 62.5 100.0

Total 16 94.1 100.0

Missing System


Total 17 100.0

A site director/staff

Valid





Satisfied 2 33.3 33.3 66.7


Total 6 100.0 100.0

Missing System

Not Applicable

Total

An advisor from the

Advising Resource

Center (ARC)

Valid





Satisfied 5 23.8 23.8 47.6

Very Satisfied 11 52.4 52.4 100.0

Total 21 100.0 100.0

Missing System

Not Applicable

Total

Dual Enrollment

Staff

Valid





Satisfied 1 33.3 33.3 100.0


Total 3 100.0 100.0

Missing System

Not Applicable

Total

166

Academic Advising Satisfaction Frequencies by Source – Johnson City (Continued)

I do not remember

Valid





Satisfied 1 8.3 12.5 50.0


Total 8 66.7 100.0

Missing System


Total 12 100.0

167

Career Counseling – Johnson City

Career Counseling and Job Search Assistance Satisfaction Means – Johnson City


N Mean





Career Counseling Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 1.6 25.0 75.0


Total 4 6.6 100.0

Missing


System 53 86.9

Total 57 93.4

Total 61 100.0

Job Search Assistance Satisfaction Frequencies – Johnson City


service?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid





Total 2 3.3 100.0

Missing


System 53 86.9

Total 59 96.7

Total 61 100.0

168

Career Counseling Satisfaction Means by Source – Johnson City


If you received Career Counseling about your major this semester, who

assisted you? N Mean

How satisfied are you

with the Career

Counseling you

received?

A faculty member in the department for the

major of interest 3 3.33

A staff member from the Career Services office 1 5.00

An advisor at New Student Orientation 0 -

I did not receive any Career Counseling or Job

Search Assistance 0 -

169

Career Counseling Satisfaction Frequencies by Source – Johnson City How satisfied are you with the Career Counseling you received?



Valid

Percent

Cumulative

Percent

Left Blank Missing


System 9 81.8

Total 11 100.0

Total

A faculty member in

the department for

the major of interest

Valid




Satisfied 1 10.0 33.3 100.0


Total 3 30.0 100.0

Missing

Not Applicable

System 7 70.0

Total

Total 10 100.0

A staff member

from the Career

Services office

Valid




Satisfied 0 0.0 0.0 0.0

Very Satisfied 1 12.5 100.0 100.0

Total

Missing

Not Applicable

System 7 87.5

Total

Total 8 100.0

An advisor at New

Student Orientation

Missing

Not Applicable

System 7 100.0

Total

Total


Career Counseling

or Job Search

Assistance

Missing


System 23 92.0

Total 25 100.0

Total

170

Student Life – Johnson City

Events for Students Satisfaction Mean – Johnson City


N Mean



Events for Students Satisfaction Frequencies – Johnson City


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 16 26.2 32.7 65.3

Very Satisfied 17 27.9 34.7 100.0

Total 49 80.3 100.0


Total 61 100.0

171

Kingsport Table of All Satisfaction Measures - Kingsport


N Mean

Institution




Academic

Affairs

Academic



resources 139 4.45


Administrative

Services

Academic

Computing



Auxiliary


Computer

Services





Computer

User Support

Services


labs 163 4.31

Wi-Fi 168 4.07


Facilities


Parking 175 3.82




Finance Business

Office



Student

Affairs

Financial

Aid




Student

Services




Student


172

Overall Campus Satisfaction - Kingsport

Overall Campus Satisfaction Means - Kingsport


N Mean



campus? 181 4.16



Primary Campus Overall Satisfaction Frequencies - Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 51 28.2 28.2 38.7

Very Satisfied 111 61.3 61.3 100.0

Total 181 100.0 100.0

Instructors Satisfaction Frequencies - Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 55 30.4 30.4 51.4

Very Satisfied 88 48.6 48.6 100.0

Total 181 100.0 100.0

173

Assistance of Staff Satisfaction Frequencies - Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 47 26.0 26.3 44.7

Very Satisfied 99 54.7 55.3 100.0

Total 179 98.9 100.0


Total 181 100.0

Adequacy of Course Offerings, Library, The Learning Center - Kingsport

Adequacy of Course Offerings, Library, The Learning Center Satisfaction Means - Kingsport


N Mean




177 4.32


Center, or the online resources (databases, eBooks, etc.) provided by the college

at your primary campus?

139 4.45




106 4.35

Adequacy of Course Offerings Satisfaction Frequencies - Kingsport



this campus.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 45 24.9 25.4 42.9

Very Satisfied 101 55.8 57.1 100.0

Total 177 97.8 100.0


Total 181 100.0

174

Library Satisfaction Frequencies - Kingsport



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 30 16.6 21.6 34.5

Very Satisfied 91 50.3 65.5 100.0

Total 139 76.8 100.0

Missing


System 8 4.4

Total 42 23.2

Total 181 100.0

The Learning Center Satisfaction Frequencies - Kingsport



Services.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 20 11.0 18.9 35.8

Very Satisfied 68 37.6 64.2 100.0

Total 106 58.6 100.0

Missing


System 8 4.4

Total 75 41.4

Total 181 100.0

175

Academic Computing - Kingsport

D2L and Class Lecture Videos Satisfaction Means - Kingsport


N Mean


software? 168 4.27



D2L Satisfaction Frequencies - Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 47 26.0 28.0 45.8

Very Satisfied 91 50.3 54.2 100.0

Total 168 92.8 100.0

Missing


System 8 4.4

Total 13 7.2

Total 181 100.0

Class Lecture Videos Satisfaction Frequencies - Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 30 16.6 26.5 44.2

Very Satisfied 63 34.8 55.8 100.0

Total 113 62.4 100.0

Missing


System 10 5.5

Total 68 37.6

Total 181 100.0

176

Food Options – Kingsport

Food Options Satisfaction Mean– Kingsport


N Mean



Food Options Satisfaction Frequencies – Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 23 12.7 16.5 76.3

Very Satisfied 33 18.2 23.7 100.0

Total 139 76.8 100.0

Missin

g


System 5 2.8

Total 42 23.2

Total 181 100.0

177

Computer Services - Kingsport

Computer Services Satisfaction Means- Kingsport


N Mean






Computer Services Satisfaction Frequencies- Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 32 17.7 19.3 39.8

Very Satisfied 100 55.2 60.2 100.0

Total 166 91.7 100.0

Missing


System 9 5.0

Total 15 8.3

Total 181 100.0

MyNortheast Satisfaction Frequencies- Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 35 19.3 20.7 34.3

Very Satisfied 111 61.3 65.7 100.0

Total 169 93.4 100.0

Missing


System 9 5.0

Total 12 6.6

Total 181 100.0

178

MyNortheast Mobile App Satisfaction Frequencies- Kingsport


Frequenc

y Percent

Valid

Percent

Cumulative

Percent

Valid





Satisfied 27 14.9 20.6 48.1

Very Satisfied 68 37.6 51.9 100.0

Total 131 72.4 100.0

Missin

g


System 9 5.0

Total 50 27.6

Total 181 100.0

Northeast State Website Satisfaction Frequencies- Kingsport


Frequenc

y Percent

Valid

Percent

Cumulative

Percent

Valid





Satisfied 36 19.9 21.4 34.5

Very Satisfied 110 60.8 65.5 100.0

Total 168 92.8 100.0

Missin

g


System 9 5.0

Total 13 7.2

Total 181 100.0

179

Computer User Support Services - Kingsport

Computer User Support Services Satisfaction Means- Kingsport


N Mean




campus? 168 4.07




Technology Resources Satisfaction Frequencies - Kingsport


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 32 17.7 19.6 38.0

Very Satisfied 101 55.8 62.0 100.0

Total 163 90.1 100.0

Missing


System 2 1.1

Total 18 9.9

Total 181 100.0

Wi-Fi Satisfaction Frequencies - Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 46 25.4 27.4 54.8

Very Satisfied 76 42.0 45.2 100.0

Total 168 92.8 100.0

Missing


System 2 1.1

Total 13 7.2

Total 181 100.0

180

IT Staff Assistance Satisfaction Frequencies - Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 30 16.6 21.6 37.4

Very Satisfied 87 48.1 62.6 100.0

Total 139 76.8 100.0

Missing


System 1 0.6

Total 42 23.2

Total 181 100.0

181

Facilities – Kingsport

Facilities Satisfaction Means– Kingsport


N Mean






Building Signage Satisfaction Frequencies– Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 38 21.0 23.2 39.6

Very Satisfied 99 54.7 60.4 100.0

Total 164 90.6 100.0

Missing


System 5 2.8

Total 17 9.4

Total 181 100.0

Parking Satisfaction Frequencies– Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 35 19.3 20.0 57.1

Very Satisfied 75 41.4 42.9 100.0

Total 175 96.7 100.0

Missing


System 5 2.8

Total 6 3.3

Total 181 100.0

182

Maintenance Satisfaction Frequencies - Kingsport



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 39 21.5 22.3 32.0

Very Satisfied 119 65.7 68.0 100.0

Total 175 96.7 100.0

Missing


System 5 2.8

Total 6 3.3

Total 181 100.0

183

Police Department – Kingsport

Police and Emergency Alert System Satisfaction Means - Kingsport


N Mean






Police Department Satisfaction Frequencies - Kingsport


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 27 14.9 18.6 26.2

Very Satisfied 107 59.1 73.8 100.0

Total 145 80.1 100.0

Missing


System 7 3.9

Total 36 19.9

Total 181 100.0

Alert System Satisfaction Frequencies - Kingsport


communications?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 22 12.2 14.3 26.6

Very Satisfied 113 62.4 73.4 100.0

Total 154 85.1 100.0

Missin

g


System 7 3.9

Total 27 14.9

Total 181 100.0

184

Business Office – Kingsport

Business Office Satisfaction Means – Kingsport


N Mean





Online Payment System Satisfaction Frequencies - Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 31 17.1 25.6 37.2

Very Satisfied 76 42.0 62.8 100.0

Total 121 66.9 100.0

Missing


System 12 6.6

Total 60 33.1

Total 181 100.0

Business Office Services Satisfaction Frequencies - Kingsport


Services?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 27 14.9 21.6 34.4

Very Satisfied 82 45.3 65.6 100.0

Total 125 69.1 100.0

Missing


System 11 6.1

Total 56 30.9

Total 181 100.0

185

Financial Aid – Kingsport

Financial Aid Satisfaction Means– Kingsport


N Mean






Financial Aid via Phone Satisfaction Frequencies – Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 26 14.4 21.7 58.3

Very Satisfied 50 27.6 41.7 100.0

Total 120 66.3 100.0

Missing


System 6 3.3

Total 61 33.7

Total 181 100.0

Financial Aid in Person Satisfaction Frequencies - Kingsport


service?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 27 14.9 20.5 47.7

Very Satisfied 69 38.1 52.3 100.0

Total 132 72.9 100.0

Missing


System 8 4.4

Total 49 27.1

Total 181 100.0

186

Online Registration - Kingsport

Online Registration Satisfaction Mean - Kingsport


N Mean



Online Registration Satisfaction Frequencies - Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 47 26.0 29.0 51.2

Very Satisfied 79 43.6 48.8 100.0

Total 162 89.5 100.0

Missing


System 1 0.6

Total 19 10.5

Total 181 100.0

187

Academic Advising – Kingsport

Academic Advising Satisfaction Mean– Kingsport


N Mean



Academic Advising Satisfaction Frequencies– Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 41 22.7 24.7 42.8

Very Satisfied 95 52.5 57.2 100.0

Total 166 91.7 100.0

Missing


System 6 3.3

Total 15 8.3

Total 181 100.0

Academic Advising Sources Satisfaction Means – Kingsport




How satisfied

are you with

the Academic

Advising you

received?

Left Blank 1 5.00






188

Academic Advising Satisfaction Frequencies by Source - Kingsport How satisfied are you with the Academic Advising you received?

When you received Academic Advising about which courses

to take this semester, who advised you? Frequency Percent

Valid

Percent

Cumulativ

e Percent

.Left Blank

Valid





Satisfied 0 0.0 0.0 0.0

Very Satisfied 1 14.3 100.0 100.0

Total 1


Not Applicable

Total 7 100.0

A faculty

member that

was assigned to

me

Valid





Satisfied 13 17.8 18.3 33.8

Very Satisfied 47 64.4 66.2 100.0

Total 71 97.3 100.0

Missing System


Total 73 100.0

A site

director/staff

Valid





Satisfied 10 32.3 33.3 43.3

Very Satisfied 17 54.8 56.7 100.0

Total 30 96.8 100.0

Missing System


Total 31 100.0

An advisor from

the Advising

Resource Center

(ARC)

Valid





Satisfied 13 31.0 31.0 47.6

Very Satisfied 22 52.4 52.4 100.0

Total 42 100.0 100.0

Missing System

Not Applicable

Total

189

Academic Advising Satisfaction Frequencies by Source – Kingsport (Continued)

Dual Enrollment

Staff

Valid

Very Dissatisfied 0 0.0 0.0 0.0 Dissatisfied 1 50.0 50.0 50.0


Satisfied 1 50.0 50.0 100.0


Total 2 100.0 100.0

Missing System

Not Applicable

Total

I do not

remember

Valid




Satisfied 4 15.4 20.0 60.0


Total 20 76.9 100.0

Missing System


Total 26 100.0

190

Career Counseling – Kingsport

Career Counseling Satisfaction Means – Kingsport


N Mean





Career Counseling Satisfaction Frequencies – Kingsport


Frequency Percent

Valid

Percent

Cumulative

Percent



Valid


Satisfied 2 1.1 12.5 18.8


Total 16 8.8 100.0

Missing


System 143 79.0

Total 165 91.2

Total 181 100.0

Job Search Assistance Satisfaction Frequencies - Kingsport


service?

Frequency Percent

Valid

Percent

Cumulative

Percent




Valid

Satisfied 2 1.1 50.0 50.0


Total 4 2.2 100.0

Missing


System 143 79.0

Total 177 97.8

Total 181 100.0

191

Career Counseling Satisfaction Means by Source - Kingsport


If you received Career Counseling about your major this semester, who

assisted you? N Mean


with the Career

Counseling you

received?

A faculty member in the department for the

major of interest 10 4.70

A staff member from the Career Services office 4 5.00

An advisor at New Student Orientation 0 0

I do not remember 0


I did not receive any Career Counseling or Job

Search Assistance 1 4.00

Career Counseling Satisfaction Frequencies by Source - Kingsport How satisfied are you with the Career Counseling you received?



Valid

Percent

Cumulative

Percent

Left Blank Missing


System 17 89.5

Total 19 100.0

Total

A faculty member in

the department for


Valid




Satisfied 1 2.5 10.0 20.0


Total 10 25.0 100.0

Missing

Not Applicable

System 30 75.0

Total

Total 40 100.0

A staff member

from the Career

Services office

Valid

Very Dissatisfied

0 0.0 0.0 0.0



Satisfied 0 0.0 0.0 0.0

Very Satisfied 4 30.8 100.0 100.0

Total

Missing

Not Applicable

System 9 69.2

Total

Total 13 100.0

192

Career Counseling Satisfaction Frequencies by Source – Kingsport (Continued)

An advisor at New

Student Orientation

Missing

Not Applicable

System 15 100.0

Total

Total

I do not remember Missing

Not Applicable

System 2 100.0

Total

Total

Other (Please

comment below)

Valid




Satisfied 0 0.0 0.0 0.0

Very Satisfied 1 33.3 100.0 100.0

Total

Missing

Not Applicable

System 2 66.7

Total

Total 3 100.0


Career Counseling

or Job Search

Assistance

Valid




Satisfied 1 1.1 100.0 100.0


Total

Missing


System 68 76.4

Total 88 98.9

Total 89 100.0

193

Student Life – Kingsport

Events for Students Satisfaction Means - Kingsport


N Mean



Events for Students Satisfaction Frequencies - Kingsport



Cumulative

Percent

Valid





Satisfied 38 21.0 24.4 47.4

Very Satisfied 82 45.3 52.6 100.0

Total 156 86.2 100.0


Total 181 100.0

194

100% Online Students Table of All Satisfaction Measures – 100% Online Students


N Mean

Online




Academic

Affairs

Academic





Administrative

Services

Academic

Computing



Auxiliary


Computer

Services


MyNortheast 28 4.57



Computer

User Support

Services


and labs 20 4.85

Wi-Fi 18 4.61


Facilities


Parking 17 4.00

Maintenance 17 4.76



Finance Business

Office



Student Affairs




Student

Services




Student


195

Overall Campus Satisfaction - 100% Online Students

Overall Campus Satisfaction Means - 100% Online Students

N Mean


How satisfied are you with individual attention from instructors at your



Overall Campus Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 2 6.7 8.7 13.0

Very Satisfied 20 66.7 87.0 100.0

Total 23 76.7 100.0

Missin


Total 30 100.0

Instructors Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 10.0 14.3 23.8

Very Satisfied 16 53.3 76.2 100.0

Total 21 70.0 100.0

Missing


System 1 3.3

Total 9 30.0

Total 30 100.0

196

Assistance of Staff Satisfaction Frequencies – 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent


Valid



Satisfied 2 6.7 10.5 15.8

Very Satisfied 16 53.3 84.2 100.0

Total 19 63.3 100.0

Missing


System 1 3.3

Total 11 36.7

Total 30 100.0

197

Course Adequacy, Library Research, The Learning Center - 100% Online Students

Course Adequacy, Library Research, The Learning Center Satisfaction Means- 100% Online

Students


N Mean




30 4.17


Center, or the online resources (databases, eBooks, etc.) provided by the college

at your primary campus?

22 4.45




9 4.44

Adequacy of Course Offerings Satisfaction Frequencies - 100% Online Students



this campus.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 8 26.7 26.7 50.0

Very Satisfied 15 50.0 50.0 100.0

Total 30 100.0 100.0

198

Library Satisfaction Frequencies - 100% Online Students



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 10.0 13.6 31.8

Very Satisfied 15 50.0 68.2 100.0

Total 22 73.3 100.0

Missing


System 2 6.7

Total 8 26.7

Total 30 100.0

The Learning Center Satisfaction Frequencies - 100% Online Students



Services.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid


Satisfied 1 3.3 11.1 22.2


Total 9 30.0 100.0

Missing


System 2 6.7

Total 21 70.0

Total 30 100.0

199

Academic Computing

D2L and Class Lecture Videos Satisfaction Means - 100% Online Students


N Mean


software? 28 4.46



D2L Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 5 16.7 17.9 35.7

Very Satisfied 18 60.0 64.3 100.0

Total 28 93.3 100.0


Total 30 100.0

Class Lecture Videos Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 10.0 15.0 30.0

Very Satisfied 14 46.7 70.0 100.0

Total 20 66.7 100.0

Missing


System 2 6.7

Total 10 33.3

Total 30 100.0

200

Food Options - 100% Online Students

Food Options Satisfaction Mean- 100% Online Students


N Mean



Food Options Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 10.0 30.0 80.0


Total 10 33.3 100.0

Missing


System 2 6.7

Total 20 66.7

Total 30 100.0

201

Computer Services - 100% Online Students

Computer Services Satisfaction Means - 100% Online Students


N Mean






Student Email Account Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent


Valid



Satisfied 2 6.7 7.7 23.1

Very Satisfied 20 66.7 76.9 100.0

Total 26 86.7 100.0

Missin

g


System 2 6.7

Total 4 13.3

Total 30 100.0

MyNortheast Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Very Dissatisfied0 0 0.0 0.0 0.0

Valid



Satisfied 5 16.7 17.9 28.6

Very Satisfied 20 66.7 71.4 100.0

Total 28 93.3 100.0


Total 30 100.0

202

MyNortheast Mobile App Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 10.0 15.0 40.0

Very Satisfied 12 40.0 60.0 100.0

Total 20 66.7 100.0

Missing


System 2 6.7

Total 10 33.3

Total 30 100.0

Northeast State Website Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 4 13.3 14.3 28.6

Very Satisfied 20 66.7 71.4 100.0

Total 28 93.3 100.0


Total 30 100.0

203

Computer User Support Services - 100% Online Students

Computer User Support Services Satisfaction Means - 100% Online Students


N Mean

How satisfied are you with technology resources in computer classrooms and

labs at your primary campus? 20 4.85


campus? 18 4.61




Technology Resources Satisfaction Frequencies - 100% Online Students


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 3.3 5.0 10.0

Very Satisfied 18 60.0 90.0 100.0

Total 20 66.7 100.0


Total 30 100.0

Wi-Fi Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 10.0 16.7 27.8

Very Satisfied 13 43.3 72.2 100.0

Total 18 60.0 100.0


Total 30 100.0

204

IT Staff Assistance Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 3.3 6.3 12.5

Very Satisfied 14 46.7 87.5 100.0

Total 16 53.3 100.0

Missin


Total 30 100.0

205

Facilities - 100% Online Students

Facilities Satisfaction Means - 100% Online Students


N Mean






Building Signage Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 3.3 7.7 23.1

Very Satisfied 10 33.3 76.9 100.0

Total 13 43.3 100.0

Missing


System 2 6.7

Total 17 56.7

Total 30 100.0

Parking Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 6 20.0 35.3 52.9


Total 17 56.7 100.0

Missing


System 2 6.7

Total 13 43.3

Total 30 100.0

206

Maintenance Satisfaction Frequencies - 100% Online Students



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 2 6.7 11.8 17.6

Very Satisfied 14 46.7 82.4 100.0

Total 17 56.7 100.0

Missing


System 2 6.7

Total 13 43.3

Total 30 100.0

207

Police Department – 100% Online Students

Police and Alert System Satisfaction Means - 100% Online Students


N Mean





Police Department Satisfaction Frequencies - 100% Online Students


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent



Valid


Satisfied 2 6.7 16.7 25.0


Total 12 40.0 100.0

Missing


System 2 6.7

Total 18 60.0

Total 30 100.0

Alert System Satisfaction Frequencies - 100% Online Students


communications?

Frequency Percent

Valid

Percent

Cumulative

Percent



Valid


Satisfied 3 10.0 15.8 21.1

Very Satisfied 15 50.0 78.9 100.0

Total 19 63.3 100.0

Missing


System 2 6.7

Total 11 36.7

Total 30 100.0

208

Business Office - 100% Online Students

Business Office Satisfaction Means - 100% Online Students


N Mean




Online Payment Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent




Valid

Satisfied 2 6.7 11.8 11.8

Very Satisfied 15 50.0 88.2 100.0

Total 17 56.7 100.0

Missing


System 2 6.7

Total 13 43.3

Total 30 100.0

Business Office Services Satisfaction Frequencies - 100% Online Students


Services?

Frequency Percent

Valid

Percent

Cumulative

Percent




Valid

Satisfied 1 3.3 5.6 5.6

Very Satisfied 17 56.7 94.4 100.0

Total 18 60.0 100.0

Missing


System 2 6.7

Total 12 40.0

Total 30 100.0

209

Financial Aid - 100% Online Students

Financial Aid Satisfaction Means - 100% Online Students


N Mean

If you have spoken with financial aid on the phone, how satisfied are you with this

service? 17 3.82




Financial Aid via Phone Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 10.0 17.6 52.9


Total 17 56.7 100.0

Missing


System 2 6.7

Total 13 43.3

Total 30 100.0

Financial Aid in Person Satisfaction Frequencies - 100% Online Students


service?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 3.3 5.6 33.3

Very Satisfied 12 40.0 66.7 100.0

Total 18 60.0 100.0

Missing


System 2 6.7

Total 12 40.0

Total 30 100.0

210

Online Registration - 100% Online Students

Online Registration Satisfaction Mean - 100% Online Students


N Mean



Online Registration Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent


Valid



Satisfied 7 23.3 23.3 26.7

Very Satisfied 22 73.3 73.3 100.0

Total 30 100.0 100.0

211

Academic Advising - 100% Online Students

Academic Advising Satisfaction Overall Mean - 100% Online Students

N Mean



Academic Advising Satisfaction Overall Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 4 13.3 15.4 38.5

Very Satisfied 16 53.3 61.5 100.0

Total 26 86.7 100.0

Missin

g


System 3 10.0

Total 4 13.3

Total 30 100.0

Academic Advising Sources Satisfaction Means - 100% Online Students



How satisfied

are you with the

Academic

Advising you

received?

Left Blank




I do not remember

212

Academic Advising Satisfaction by Sources – 100% Online Students How satisfied are you with the Academic Advising you received?


take this semester, who advised you? Frequency Percent

Valid

Percent

Cumulative

Percent

Left Blank

Valid




Satisfied 0 0.0 0.0 0.0


Total 0 0.0 0.0 0.0

Missing System 2 100.0 100.0

Not Applicable 0 0.0 0.0

Total 2 100.0 100.0

A faculty member


me

Valid




Satisfied 3 20.0 21.4 28.6

Very Satisfied 10 66.7 71.4 100.0

Total 14 93.3 100.0



Total 15 100.0

An advisor from the

Advising Resource

Center (ARC)

Valid




Satisfied 1 9.1 9.1 54.5


Total 11 100.0 100.0

Missing System

Not Applicable

Total

Dual Enrollment

Staff

Valid




Satisfied 0 0.0 0.0 0.0

Very Satisfied 1 100.0 100.0 100.0

Total

Missing System

Not Applicable

Total

I do not remember

Valid




Satisfied 0 0.0 0.0 0.0


Total 0 0.0 0.0 0.0

Missing System


Total

213

Career Counseling - 100% Online Students

Career Counseling Satisfaction Means - 100% Online Students

N Mean



with this service? 0 -


Career Counseling Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 0 0.0 0.0 0.0


Missing


System 24 80.0

Total 29 96.7

Total 30 100.0

Career Counseling Satisfaction Frequencies by Source - 100% Online Students



you? N Mean

How satisfied

are you with

the Career

Counseling

you received?

Left Blank - -

A faculty member in the department for the major of interest 1 5.00


An advisor at New Student Orientation - -

Other (Please comment below) - -

I did not receive any Career Counseling or Job Search Assistance - -

214

Career Counseling Satisfaction Frequencies by Source – 100% Online Students


If you received Career Counseling about your major this

semester, who assisted you?

Frequen

cy Percent

Valid

Percent

Cumulative

Percent

A faculty member in

the department for


Valid





Satisfied 0 0.0 0.0 0.0

Very Satisfied 1 14.3 100.0 100.0

Missing

Not Applicable

System 6 85.7

Total

Total 7 100.0

215

Events for Students - 100% Online Students

Events for Students Satisfaction Mean- 100% Online Students


N Mean

How satisfied are you with campus events for students at your primary

campus? 11 4.91


Events for Students Satisfaction Frequencies - 100% Online Students


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 3.3 9.1 9.1

Very Satisfied 10 33.3 90.9 100.0

Total 11 36.7 100.0

Missin


Total 30 100.0

216

High School Dual Enrollment Table of All Satisfaction Measures – High School Dual Enrollment


N Mean

Institution




Academic

Affairs

Academic





Administrative

Services

Academic

Computing



Auxiliary


Computer

Services


MyNortheast 21 3.95



Computer

User Support

Services


and labs 20 3.75

Wi-Fi 22 3.32


Facilities


Parking 21 3.52

Maintenance 22 3.86



Finance Business

Office



Student Affairs




Student

Services




Student


217

Overall Campus Satisfaction - High School Dual Enrollment

Overall Campus Satisfaction Means - High School Dual Enrollment


N Mean



campus? 26 4.12



Primary Campus Overall Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent


Valid



Satisfied 6 23.1 25.0 50.0

Very Satisfied 12 46.2 50.0 100.0

Total 24 92.3 100.0


Total 26 100.0

Instructors Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 7 26.9 26.9 50.0

Very Satisfied 13 50.0 50.0 100.0

Total 26 100.0 100.0

218

Assistance of Staff Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 7 26.9 28.0 56.0

Very Satisfied 11 42.3 44.0 100.0

Total 25 96.2 100.0


Total 26 100.0

219

Adequacy of Course Offerings, Library, The Learning Center - High School Dual

Enrollment

Adequacy of Course Offerings, Library, The Learning Center Satisfaction Means - High School

Dual Enrollment


N Mean




26 3.96




22 4.09




14 4.07


Adequacy of Course Offerings Satisfaction Frequencies - High School Dual Enrollment



this campus.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 7 26.9 26.9 57.7

Very Satisfied 11 42.3 42.3 100.0

Total 26 100.0 100.0

Library Satisfaction Frequencies - High School Dual Enrollment



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 7 26.9 31.8 54.5

Very Satisfied 10 38.5 45.5 100.0

Total 22 84.6 100.0

Missing


System 2 7.7

Total 4 15.4

220

Total 26 100.0

The Learning Center Satisfaction Frequencies - High School Dual Enrollment



Services.)

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 3 11.5 21.4 50.0


Total 14 53.8 100.0

Missing


System 2 7.7

Total 12 46.2

Total 26 100.0

221

Academic Computing - High School Dual Enrollment

D2L & Class Lecture Videos Satisfaction Means - High School Dual Enrollment


N Mean


software? 23 3.91



D2L Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 11.5 13.0 47.8

Very Satisfied 12 46.2 52.2 100.0

Total 23 88.5 100.0

Missin

g


System 2 7.7

Total 3 11.5

Total 26 100.0

Class Lecture Videos Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 3.8 8.3 66.7


Total 12 46.2 100.0

Missin

g


System 2 7.7

Total 14 53.8

Total 26 100.0

222

Food Options - High School Dual Enrollment

Food Options Satisfaction Mean- High School Dual Enrollment


N Mean



Food Options Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 2 7.7 10.5 89.5


Total 19 73.1 100.0

Missing


System 2 7.7

Total 7 26.9

Total 26 100.0

223

Computer Services - High School Dual Enrollment

Computer Services Satisfaction Means - High School Dual Enrollment


N Mean






Student Email Account Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 7 26.9 30.4 52.2

Very Satisfied 11 42.3 47.8 100.0

Total 23 88.5 100.0

Missin

g


System 2 7.7

Total 3 11.5

Total 26 100.0

MyNortheast Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 4 15.4 19.0 52.4

Very Satisfied 10 38.5 47.6 100.0

Total 21 80.8 100.0

Missing


System 2 7.7

Total 5 19.2

Total 26 100.0

224

MyNortheast Mobile App Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 0 0.0 0.0 50.0


Total 12 46.2 100.0

Missin

g


System 2 7.7

Total 14 53.8

Total 26 100.0

Northeast State Website Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 4 15.4 18.2 50.0

Very Satisfied 11 42.3 50.0 100.0

Total 22 84.6 100.0

Missin

g


System 2 7.7

Total 4 15.4

Total 26 100.0

225

Computer User Support Services - High School Dual Enrollment

Computer User Support Services Satisfaction Means- High School Dual Enrollment


N Mean




campus? 22 3.32




Technology Resources Satisfaction Means- High School Dual Enrollment


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 11.5 15.0 60.0


Total 20 76.9 100.0

Missin


Total 26 100.0

Wi-Fi Satisfaction Means- High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 10 38.5 45.5 86.4


Total 22 84.6 100.0


Total 26 100.0

226

IT Staff Assistance Satisfaction Means- High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 3.8 6.3 37.5

Very Satisfied 10 38.5 62.5 100.0

Total 16 61.5 100.0

Missing


System 1 3.8

Total 10 38.5

Total 26 100.0

227

Facilities - High School Dual Enrollment

Facilities Satisfaction Means - High School Dual Enrollment


N Mean






Building Signage Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 4 15.4 21.1 47.4

Very Satisfied 10 38.5 52.6 100.0

Total 19 73.1 100.0

Missing


System 2 7.7

Total 7 26.9

Total 26 100.0

Parking Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 7 26.9 33.3 71.4


Total 21 80.8 100.0

Missing


System 3 11.5

Total 5 19.2

Total 26 100.0

228

Maintenance Satisfaction Frequencies - High School Dual Enrollment



Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 11.5 13.6 54.5

Very Satisfied 10 38.5 45.5 100.0

Total 22 84.6 100.0

Missing


System 2 7.7

Total 4 15.4

Total 26 100.0

229

Police Department - High School Dual Enrollment

Police and Alert System Satisfaction Means - High School Dual Enrollment


N Mean

How satisfied are you with the services provided by the Police or Security Officers




Police Department Satisfaction Frequencies - High School Dual Enrollment


primary campus?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 3 11.5 15.0 45.0

Very Satisfied 11 42.3 55.0 100.0

Total 20 76.9 100.0

Missin

g


System 2 7.7

Total 6 23.1

Total 26 100.0

Alert System Satisfaction Frequencies - High School Dual Enrollment


communications?

Frequency Percent

Valid

Percen

t

Cumulative

Percent

Valid




Satisfied 4 15.4 23.5 47.1


Total 17 65.4 100.0

Missing


System 2 7.7

Total 9 34.6

Total 26 100.0

230

Business Office - High School Dual Enrollment

Business Office Satisfaction Means - High School Dual Enrollment


N Mean





Online Payment Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 5 19.2 27.8 61.1


Total 18 69.2 100.0

Missing


System 2 7.7

Total 8 30.8

Total 26 100.0

Business Office Services Satisfaction Frequencies - High School Dual Enrollment


Services?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 6 23.1 37.5 62.5


Total 16 61.5 100.0

Missing


System 2 7.7

Total 10 38.5

Total 26 100.0

231

Financial Aid - High School Dual Enrollment

Financial Aid Satisfaction Means - High School Dual Enrollment


N Mean

If you have spoken with financial aid on the phone, how satisfied are you with this

service? 10 3.40




Financial Aid via Phone Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 0 0.0 0.0 60.0


Total 10 38.5 100.0

Missing


System 3 11.5

Total 16 61.5

Total 26 100.0

Financial Aid in Person Satisfaction Frequencies - High School Dual Enrollment


service?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 3 11.5 30.0 50.0


Total 10 38.5 100.0

Missing


System 4 15.4

Total 16 61.5

Total 26 100.0

232

Online Registration - High School Dual Enrollment

Online Registration Satisfaction Mean - High School Dual Enrollment


N Mean



Online Registration Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 5 19.2 20.8 66.7


Total 24 92.3 100.0


Total 26 100.0

233

Academic Advising - High School Dual Enrollment

Academic Advising Satisfaction Overall Mean - High School Dual Enrollment


N Mean



Academic Advising Satisfaction Overall Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 7 26.9 31.8 50.0

Very Satisfied 11 42.3 50.0 100.0

Total 22 84.6 100.0

Missing


System 3 11.5

Total 4 15.4

Total 26 100.0

Academic Advising Sources Satisfaction Means - High School Dual Enrollment





with the Academic

Advising you

received?

Left Blank - -






234

Academic Advising Satisfaction Frequencies by Source - High School Dual Enrollment How satisfied are you with the Academic Advising you received?



Valid

Percent

Cumulative

Percent

Left Blank Missing

System 2 100.0

Not Applicable

Total

Total

A faculty member


me

Valid




Satisfied 0 0.0 0.0 40.0


Total 5 100.0 100.0

A site director/staff Valid




Satisfied 2 66.7 66.7 66.7


Total 3 100.0 100.0

An advisor from the

Advising Resource

Center (ARC)

Valid




Satisfied 1 33.3 33.3 33.3


Total 3 100.0 100.0

Dual Enrollment

Staff

Valid




Satisfied 3 27.3 33.3 55.6


Total 9 81.8 100.0

Missing

System 1 9.1


Total 2 18.2

Total 11 100.0

I do not remember Valid




Satisfied 1 50.0 50.0 50.0


Total 2 100.0 100.0

235

Career Counseling - High School Dual Enrollment

Career Counseling and Job Search Assistance Satisfaction Means - High School Dual Enrollment


N Mean





Career Counseling Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid

Very Dissatisfied

Dissatisfied


Satisfied 1 3.8 50.0 100.0

Very Satisfied

Total 2 7.7 100.0

Missing


System 20 76.9

Total 24 92.3

Total 26 100.0

Job Search Assistance Satisfaction Frequencies - High School Dual Enrollment


service?

Frequency Percent

Valid

Percent

Cumulative

Percent

Valid




Satisfied 1 3.8 100.0 100.0


Missing


System 19 73.1

Total 25 96.2

Total 26 100.0

236

Career Counseling Satisfaction Means by Source



you? N Mean


with the Career

Counseling you

received?

A faculty member in the department for the major of

interest - -




I did not receive any Career Counseling or Job Search

Assistance - -

Job Search Assistance Satisfaction Means by Source



you? N

Mea

n

If you received

assistance with a job

search this semester,

how satisfied are you

with this service?

A faculty member in the department for the major of

interest - -


I do not remember - -


I did not receive any Career Counseling or Job Search

Assistance - -

237

Student Life - High School Dual Enrollment

Events for Students Satisfaction Mean - High School Dual Enrollment


N Mean



Events for Students Satisfaction Frequencies - High School Dual Enrollment


Frequency Percent

Valid

Percent

Cumulative

Percent

Valid



Satisfied 3 11.5 14.3 52.4

Very Satisfied 10 38.5 47.6 100.0

Total 21 80.8 100.0


Total 26 100.0

238

Appendix A: Net Promoter Score Question with Proposed Comment Questions

1. How likely is it that you would recommend Northeast State to a friend or family member?

(0 meaning 'Extremely Unlikely' and 10 meaning 'Extremely Likely')

0

1

2

3

4

5

6

7

8

9

10

2. Why did you provide this rating?

3. What is one thing we could do differently to increase the value of your

Northeast State experience to you?

239

Appendix B: Comparison of Satisfaction Measure Means by Net Promoter Scores

No NPS

Score

Detractor

Sig. Lower

than

Passives

Sig. Lower

than

Promoters Passives

Sig. Lower

than

Promoters Promoters

Overall

Satisfaction Measures N Mean N Mean Y/N Y/N N Mean Y/N N Mean N Mean

Primary campus

overall 28 4.39 112 3.52 Y Y 183 4.25 Y 566 4.73 889 4.47

Individual attention from instructors

29 4.07 113 3.40 Y Y 182 4.07 N 562 4.48 886 4.24

Assistance of staff 27 4.30 109 3.48 Y Y 177 4.20 Y 551 4.66 864 4.41

Adequacy of course offerings

28 4.25 111 3.36 Y Y 183 3.90 N 565 4.40 887 4.16

Library, Learning

Resource Center, or the

online resources

2 4.50 96 3.60 Y Y 152 4.12 Y 505 4.67 755 4.43

The Learning Center 4 3.75 67 3.19 Y Y 96 4.01 N 360 4.53 527 4.26

Desire 2 Learn (D2L) 1 5.00 104 3.46 Y Y 182 4.14 Y 562 4.55 849 4.33

Class lecture videos 0 - 67 2.96 N Y 120 3.68 N 410 4.35 597 4.06

Food options available 6 2.50 87 2.15 N N 152 2.66 Y 477 3.19 722 2.95

Student email account

(Google mail) 2 4.50 102 3.48 Y Y 181 3.88 Y 555 4.50 840 4.24

MyNortheast 2 5.00 107 3.56 Y Y 181 4.09 Y 566 4.64 856 4.39

MyNortheast Mobile

app 2 2.00 75 2.93 N N 122 3.49 N 439 4.17 638 3.89

Northeast State website 2 4.50 107 3.50 Y Y 181 4.12 Y 563 4.64 853 4.38


classrooms and labs 21 4.33 103 3.37 Y Y 169 4.02 N 520 4.52 813 4.27

Wi-Fi 22 3.91 104 2.99 Y Y 170 3.75 N 537 4.14 833 3.91

Tech support

assistance given by IT staff

20 4.25 82 3.27 Y Y 135 4.10 N 437 4.58 674 4.32

Building signage 9 3.67 95 3.54 Y Y 174 4.13 Y 546 4.61 824 4.37

Parking 10 2.60 104 2.64 N N 177 3.09 N 547 3.73 838 3.44

Maintenance 10 3.90 107 3.90 Y Y 179 4.20 Y 551 4.66 847 4.46

Police 4 3.00 88 3.82 Y Y 148 4.21 Y 475 4.78 715 4.53

Northeast State Alert

system 4 3.00 90 3.70 Y Y 161 4.31 Y 513 4.75 768 4.52

Online payment system 1 5.00 72 3.56 Y Y 110 4.11 Y 363 4.66 546 4.41

Services of Business

Office Services 1 1.00 71 3.41 Y Y 107 4.10 Y 405 4.70 584 4.43

Financial aid on the

phone 3 3.33 75 2.89 N Y 95 3.64 N 377 4.27 550 3.97

Financial aid staff

member in person 3 3.33 89 3.30 Y Y 126 4.08 Y 444 4.55 662 4.29

Online registration

process 27 4.22 104 3.16 Y Y 171 3.87 N 530 4.45 832 4.16

Academic Advising 7 3.00 101 3.60 Y Y 170 4.01 Y 544 4.59 822 4.33

Career Counseling 0 - 8 2.88 Y Y 6 4.00 N 37 4.70 51 4.33

Job search assistance 0 - 1 3.00 - - 4 3.75 N 10 4.20 15 4.00

Campus events for

students 21 4.43 95 3.34 Y Y 153 3.95 N 487 4.49 756 4.23

student satisfaction survey 2018 fall evaluation...

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