student services learning outcomes model: assessing student learning
DESCRIPTION
Student Services Learning Outcomes Model: Assessing Student Learning. San Juan College Learning Outcomes Assessment Higher Learning Commission 117 th Annual Conference Chicago, Illinois April 2, 2012. Our Vision. - PowerPoint PPT PresentationTRANSCRIPT
STUDENT SERVICES LEARNING
OUTCOMES MODEL:
ASSESSING STUDENT
LEARNING
San Juan College
Learning Outcomes Assessment
Higher Learning Commission
117th Annual Conference
Chicago, Illinois
April 2, 2012
2008-2009SSLO Committee
Formulation and Initial Training
SJC Board of Trustees presentation
NMHED Summit presentation
NMWTASAP SSLO presentation
Marilee Bresciani’s Training Session
2009-2010Student Services
Departmental Chairs implement SSLO’s in
their departmentsNMHEAR SSLO presentation
Move To Meaningful
2010-11SSLO implementation
becomes part of Student Services
Departmental Chairs’ annual performance
evaluationsNMASAP SSLO presentation
SJC Board of Trustees presentation
Campus-wide poster session
OUR VISION
SJC Student Services programs and services are designed and managed with specific student learning outcomes in mind.
While continuing to provide superior customer service, our culture is shifting so that all staff view themselves as educators
WHO IS A LEARNER?
A faculty member learning how to use an online grade bookA staff member at a security trainingA student learning how to register for classes onlineAn administrative assistant attending a purchase requisition trainingA VP learning how to set up a FB page
In this expanded definition, everyone is a learner.
WHAT IS LEARNING?
“Learning” refers to knowledge, skills, attitudes and personal development attained through experiences while at college.
We can only truly say that learning happens if it was documented.
SELECTING COMMON OUTCOMES
Our shared outcomes (broad goals) were developed over a 6-9 month period Input came from Student Services, Learning, and Technology personnel Final outcomes were selected through a facilitated brainstorming process
STUDENT SERVICES LEARNING OUTCOMES
Our broad learning outcomes are:
Career Readiness Communication and Leadership Goal Orientation Problem Solving Social and Personal Development
These are collectively known as SSLO’s.
Student Services Learning Outcomes
CR Career Readiness
Students will display appropriate appearance, diplomacy, and skills needed to be marketable in the current workforce.
CL
Communication and Leadership
Students will exhibit the ability to effectively and constructively communicate in written, verbal and electronic exchanges with others. Students will also exhibit the ability to inspire, to organize and guide others in a diplomatic fashion in the capacity as leader.
GO
Goal Orientation
Students will demonstrate the ability to self assess, prioritize and comprise realistic agendas for academic, personal and professional progression. Students will also effectively identify and utilize appropriate resources.
PS
Problem Solving
Students will demonstrate the ability to recognize problems, assess challenges, and determine a course of action to navigate around obstacles pertaining to their college education and life experiences
SPD
Social and Personal Development
Students will demonstrate a constructive attitude toward education, apply time management and interpersonal skills, and use self advocacy, in order to practice social responsibility, value diversity, and apply global perspectives.
http://www.sanjuancollege.edu/sslo
DEFINITION OF ASSESSMENT
Assessment is:
The ongoing process of establishing clear, measurable expected outcomes of student learning.
DEFINITION OF ASSESSMENT
Systematically gathering, analyzing, and interpreting evidence to determine how well performance matches those expectations:
DEFINITION OF ASSESSMENT
Using the resulting information to understand and improve student learning, which includes the knowledge, skills, attitudes, and personal development attained through experiences while at San Juan College.
ASSESSMENT PLAN REPORTING
Department Mission Links to College Strategic Plan Common Learning Outcomes Specific Departmental Outcomes Implementation Plan Assessment Tool(s) Results Decisions and Recommendations Reassessment Plan
Student Services Learning Outcomes 4-6 Year Assessment Plan for Goal Orientation
Department Name: Written By: Date written: Updated on: Departmental mission:
Strategic Plan links:
SS Strategic Initiatives links:
Department links:
SSLO Goal Orientation: Students will demonstrate the ability to self assess, prioritize and comprise realistic agendas for academic, personal and professional progression. Students will also effectively identify and utilize appropriate resources.
Summative Outcomes
F1. F2. F3.
Formative Outcomes
S1. S2. S3.
Implementation Plan (attach implementation worksheet):
a. Summarize your plan. b. Summarize overcoming
challenges
a. b.
Measurement tool for each outcome: a. Include criteria for each outcome b. Add limitations, if necessary
a. b.
Results: a. Summarize the results for each
outcome b. Summarize the process used to
validate the results (triangulation)
a. b.
Decisions and recommendations: a. Summarize for each outcome b. Identify groups who made
decisions c. Identify those responsible for
implementing changes
a. b. c.
How will you reassess and when? a. Summarize suggestions for
improving the assessment process
b. Identify which outcomes will be assessed again, and when
a. b.
ASSESSMENT PLANS
Each department created a 4-6 year assessment plan related to one of the SSLO’s
The plans include 2-3 Summative Outcomes and 2-3 Formative Outcomes specific to the activity that they are assessing
DEPARTMENTAL OUTCOMES
What are learning outcomes?
Specific statements derived from the goals or objectives of a program/unit/service/process
They state what you want the end result of your efforts to be in terms of student learning
DEPARTMENTAL OUTCOMES
Learning outcomes can include:
Cognitive/mental skills (Knowledge)
Psychomotor - manual or physical skills (Skills)
Affective outcomes (sensitivity, awareness, personal discipline, leadership)
DEPARTMENTAL OUTCOMES
Must be observable, meaningful, and manageable
It is helpful to focus on an area of learning that is challenging for students
DEPARTMENTAL OUTCOMES
We developed a template for writing outcomes which asks:
What do we want students to know?
Why do we want students to know this?
How will we know if they know it?
San Juan College SSLO Assessment Committee Template for Writing Outcomes
At the conclusion of __________________________________________________, List the opportunity for learning (may be part of instruction or upon completion, depending on if
formative or summative) You may change the first part of the sentence if it better fits your needs. See example #2 below. “the when”
________________________________________________________________________List the
population that you are assessing (students, participants, “the who”. will be able to _________________________________________________________
Be sure to use good verbs and list what they will be able to do. “the what”
as measured by _________________________Need something here that is “do able” List the assessment tool or tools to be used. “How will you know?”
Examples:
1. At the conclusion of the GED registration process, GED candidates will be able to identify three important steps to manage their testing appointments as measured by the Testing Center rubric. (summative)
2. After the outcomes portion of the lesson, students will be able to write two formative outcomes, using the template, and the list of good and bad verbs. (formative)
************************************************************************
Good verbs (Blooms’ Taxonomy): Compile Arrange Classify Analyze Identify Operate Design Solve Write Apply Differentiate Calculate Demonstrate Formulate Compose Explain Predict Assess Compare Estimate Critique
Bad verbs Know Understand Appreciate Learn
Good verbs are clear, observable and measurable; bad verbs are vague states of mind ©©22001100 SSaann JJuuaann CCoolllleeggee,, aallll rriigghhttss rreesseerrvveedd
Student Services Learning Outcomes 4-6 Year Assessment Plan for Goal Orientation
Department Name: EDGE Written By: Ferrato Date written: March 31, 2010 Updated on: November 4, 2011 Departmental mission: To offer support services to disadvantaged students to ensure that students maintain good academic standing, persist and graduate with a degree or certificate, and/or transfer to a four-year institution.
Strategic Plan links: S1 –b, c, e, f
SS Strategic Initiatives links: SS3
Department links: EP3 & EP4
SSLO Goal Orientation: Students will demonstrate the ability to self assess, prioritize and comprise realistic agendas for academic, personal and professional progression. Students will also effectively identify and utilize appropriate resources.
Summative Outcomes
F1. After completing orientation, students will be able to locate program information on the EDGE Community Site on ANGEL as measured by on-line survey. F2. After completing orientation, students will be able to log onto the EDGE Community Site on ANGEL as measured by comparing EDGE roster to ANGEL log-on reports. F3. After completing orientation, students will be able to correspond with EDGE staff and students on the EDGE Community Site on ANGEL as measured by ANGEL communication report.
Formative Outcomes
S1. Students will demonstrate that they can access the EDGE Community Site on ANGEL for program information and communication as measured by activity logs, email, and discussion records in ANGEL at the end of the first semester in the program.
TOOLS FOR ASSESSING Rubric Case Study or Scenario Observation Document Analysis Line Voting Clickers Poll Everywhere Surveys Many others
CURRENT STUDENT SERVICES DEPARTMENTS USING SSLOS: Advising and
Counseling Financial Aid Career Services EDGE Talent Search Environmental
Health
Enrollment Management
Public Safety Native American
Center Student
Activities Testing Center
SSLOS IN REVIEW Career Services• Teaching students how to dress appropriately for job interviews• Teaching students how to use the Career Services job placement
website to search independently for employment
Advising and Counseling and Enrollment Services• Teaching students how to use the Program Evaluation tool on
WebAdvisor
EDGE• Teaching students to access program information on the EDGE
Community Site on ANGEL
JanuaryDirector of
Quality Improveme
nt and Career
Services
FebruaryCSLO/SSLOCrosswalk
document created to link campus
learning outcomes
FebruaryNMHEAR
ConferenceSSLO
presentation
MarchSSLO
training session
AprilHigher
Learning Conference
ChicagoSSLO
presentation
April-MaySan Juan College is
coauthoring two chapters in Marilee Bresciani’s forthcoming book on
assessing student learning
JuneSSLO
Planning Committee
SSLO Assessmen
t Plan Workshop
JulySSLO
Planning Committee
SSLO Assessmen
t Plan Workshops
AugustData
collection kick-off
SU 2012
Aug-OctData Collection
Nov-DecData Review
and SSLO revision
FebruaryCampus-wideposter session
2012-2013