student services learning outcomes model: assessing student learning

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STUDENT SERVICES LEARNING OUTCOMES MODEL: ASSESSING STUDENT LEARNING San Juan College Learning Outcomes Assessment Higher Learning Commission 117 th Annual Conference Chicago, Illinois April 2, 2012

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Student Services Learning Outcomes Model: Assessing Student Learning. San Juan College Learning Outcomes Assessment Higher Learning Commission 117 th Annual Conference Chicago, Illinois April 2, 2012. Our Vision. - PowerPoint PPT Presentation

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STUDENT SERVICES LEARNING

OUTCOMES MODEL:

ASSESSING STUDENT

LEARNING

San Juan College

Learning Outcomes Assessment

Higher Learning Commission

117th Annual Conference

Chicago, Illinois

April 2, 2012

2008-2009SSLO Committee

Formulation and Initial Training

SJC Board of Trustees presentation

NMHED Summit presentation

NMWTASAP SSLO presentation

Marilee Bresciani’s Training Session

2009-2010Student Services

Departmental Chairs implement SSLO’s in

their departmentsNMHEAR SSLO presentation

Move To Meaningful

2010-11SSLO implementation

becomes part of Student Services

Departmental Chairs’ annual performance

evaluationsNMASAP SSLO presentation

SJC Board of Trustees presentation

Campus-wide poster session

OUR VISION

SJC Student Services programs and services are designed and managed with specific student learning outcomes in mind.

While continuing to provide superior customer service, our culture is shifting so that all staff view themselves as educators

WHO IS A LEARNER?

A faculty member learning how to use an online grade bookA staff member at a security trainingA student learning how to register for classes onlineAn administrative assistant attending a purchase requisition trainingA VP learning how to set up a FB page

In this expanded definition, everyone is a learner.

WHAT IS LEARNING?

“Learning” refers to knowledge, skills, attitudes and personal development attained through experiences while at college.

We can only truly say that learning happens if it was documented.

SELECTING COMMON OUTCOMES

Our shared outcomes (broad goals) were developed over a 6-9 month period Input came from Student Services, Learning, and Technology personnel Final outcomes were selected through a facilitated brainstorming process

STUDENT SERVICES LEARNING OUTCOMES

Our broad learning outcomes are:

Career Readiness Communication and Leadership Goal Orientation Problem Solving Social and Personal Development

These are collectively known as SSLO’s.

Student Services Learning Outcomes

CR Career Readiness

Students will display appropriate appearance, diplomacy, and skills needed to be marketable in the current workforce.

CL

Communication and Leadership

Students will exhibit the ability to effectively and constructively communicate in written, verbal and electronic exchanges with others. Students will also exhibit the ability to inspire, to organize and guide others in a diplomatic fashion in the capacity as leader.

GO

Goal Orientation

Students will demonstrate the ability to self assess, prioritize and comprise realistic agendas for academic, personal and professional progression. Students will also effectively identify and utilize appropriate resources.

PS

Problem Solving

Students will demonstrate the ability to recognize problems, assess challenges, and determine a course of action to navigate around obstacles pertaining to their college education and life experiences

SPD

Social and Personal Development

Students will demonstrate a constructive attitude toward education, apply time management and interpersonal skills, and use self advocacy, in order to practice social responsibility, value diversity, and apply global perspectives.

http://www.sanjuancollege.edu/sslo

DEFINITION OF ASSESSMENT

Assessment is:

The ongoing process of establishing clear, measurable expected outcomes of student learning.

DEFINITION OF ASSESSMENT

Systematically gathering, analyzing, and interpreting evidence to determine how well performance matches those expectations:

DEFINITION OF ASSESSMENT

Using the resulting information to understand and improve student learning, which includes the knowledge, skills, attitudes, and personal development attained through experiences while at San Juan College.

PDSA CYCLE

Plan

Do

Study

Act

ASSESSMENT PLAN REPORTING

Department Mission Links to College Strategic Plan Common Learning Outcomes Specific Departmental Outcomes Implementation Plan Assessment Tool(s) Results Decisions and Recommendations Reassessment Plan

Student Services Learning Outcomes 4-6 Year Assessment Plan for Goal Orientation

Department Name: Written By: Date written: Updated on: Departmental mission:

Strategic Plan links:

SS Strategic Initiatives links:

Department links:

SSLO Goal Orientation: Students will demonstrate the ability to self assess, prioritize and comprise realistic agendas for academic, personal and professional progression. Students will also effectively identify and utilize appropriate resources.

Summative Outcomes

F1. F2. F3.

Formative Outcomes

S1. S2. S3.

Implementation Plan (attach implementation worksheet):

a. Summarize your plan. b. Summarize overcoming

challenges

a. b.

Measurement tool for each outcome: a. Include criteria for each outcome b. Add limitations, if necessary

a. b.

Results: a. Summarize the results for each

outcome b. Summarize the process used to

validate the results (triangulation)

a. b.

Decisions and recommendations: a. Summarize for each outcome b. Identify groups who made

decisions c. Identify those responsible for

implementing changes

a. b. c.

How will you reassess and when? a. Summarize suggestions for

improving the assessment process

b. Identify which outcomes will be assessed again, and when

a. b.

ASSESSMENT PLANS

Each department created a 4-6 year assessment plan related to one of the SSLO’s

The plans include 2-3 Summative Outcomes and 2-3 Formative Outcomes specific to the activity that they are assessing

DEPARTMENTAL OUTCOMES

What are learning outcomes?

Specific statements derived from the goals or objectives of a program/unit/service/process

They state what you want the end result of your efforts to be in terms of student learning

DEPARTMENTAL OUTCOMES

Learning outcomes can include:

Cognitive/mental skills (Knowledge)

Psychomotor - manual or physical skills (Skills)

Affective outcomes (sensitivity, awareness, personal discipline, leadership)

DEPARTMENTAL OUTCOMES

Must be observable, meaningful, and manageable

It is helpful to focus on an area of learning that is challenging for students

DEPARTMENTAL OUTCOMES

We developed a template for writing outcomes which asks:

What do we want students to know?

Why do we want students to know this?

How will we know if they know it?

San Juan College SSLO Assessment Committee Template for Writing Outcomes

At the conclusion of __________________________________________________, List the opportunity for learning (may be part of instruction or upon completion, depending on if

formative or summative) You may change the first part of the sentence if it better fits your needs. See example #2 below. “the when”

________________________________________________________________________List the

population that you are assessing (students, participants, “the who”. will be able to _________________________________________________________

Be sure to use good verbs and list what they will be able to do. “the what”

as measured by _________________________Need something here that is “do able” List the assessment tool or tools to be used. “How will you know?”

Examples:

1. At the conclusion of the GED registration process, GED candidates will be able to identify three important steps to manage their testing appointments as measured by the Testing Center rubric. (summative)

2. After the outcomes portion of the lesson, students will be able to write two formative outcomes, using the template, and the list of good and bad verbs. (formative)

************************************************************************

Good verbs (Blooms’ Taxonomy): Compile Arrange Classify Analyze Identify Operate Design Solve Write Apply Differentiate Calculate Demonstrate Formulate Compose Explain Predict Assess Compare Estimate Critique

Bad verbs Know Understand Appreciate Learn

Good verbs are clear, observable and measurable; bad verbs are vague states of mind ©©22001100 SSaann JJuuaann CCoolllleeggee,, aallll rriigghhttss rreesseerrvveedd

Student Services Learning Outcomes 4-6 Year Assessment Plan for Goal Orientation

Department Name: EDGE Written By: Ferrato Date written: March 31, 2010 Updated on: November 4, 2011 Departmental mission: To offer support services to disadvantaged students to ensure that students maintain good academic standing, persist and graduate with a degree or certificate, and/or transfer to a four-year institution.

Strategic Plan links: S1 –b, c, e, f

SS Strategic Initiatives links: SS3

Department links: EP3 & EP4

SSLO Goal Orientation: Students will demonstrate the ability to self assess, prioritize and comprise realistic agendas for academic, personal and professional progression. Students will also effectively identify and utilize appropriate resources.

Summative Outcomes

F1. After completing orientation, students will be able to locate program information on the EDGE Community Site on ANGEL as measured by on-line survey. F2. After completing orientation, students will be able to log onto the EDGE Community Site on ANGEL as measured by comparing EDGE roster to ANGEL log-on reports. F3. After completing orientation, students will be able to correspond with EDGE staff and students on the EDGE Community Site on ANGEL as measured by ANGEL communication report.

Formative Outcomes

S1. Students will demonstrate that they can access the EDGE Community Site on ANGEL for program information and communication as measured by activity logs, email, and discussion records in ANGEL at the end of the first semester in the program.

TOOLS FOR ASSESSING Rubric Case Study or Scenario Observation Document Analysis Line Voting Clickers Poll Everywhere Surveys Many others

CURRENT STUDENT SERVICES DEPARTMENTS USING SSLOS: Advising and

Counseling Financial Aid Career Services EDGE Talent Search Environmental

Health

Enrollment Management

Public Safety Native American

Center Student

Activities Testing Center

SSLOS IN REVIEW Career Services• Teaching students how to dress appropriately for job interviews• Teaching students how to use the Career Services job placement

website to search independently for employment

Advising and Counseling and Enrollment Services• Teaching students how to use the Program Evaluation tool on

WebAdvisor

EDGE• Teaching students to access program information on the EDGE

Community Site on ANGEL

JanuaryDirector of

Quality Improveme

nt and Career

Services

FebruaryCSLO/SSLOCrosswalk

document created to link campus

learning outcomes

FebruaryNMHEAR

ConferenceSSLO

presentation

MarchSSLO

training session

AprilHigher

Learning Conference

ChicagoSSLO

presentation

April-MaySan Juan College is

coauthoring two chapters in Marilee Bresciani’s forthcoming book on

assessing student learning

JuneSSLO

Planning Committee

SSLO Assessmen

t Plan Workshop

JulySSLO

Planning Committee

SSLO Assessmen

t Plan Workshops

AugustData

collection kick-off

SU 2012

Aug-OctData Collection

Nov-DecData Review

and SSLO revision

FebruaryCampus-wideposter session

2012-2013

DO YOU HAVE ANY

QUESTIONS?

THANK YOU FOR YOUR TIME

http://www.sanjuancollege.edu/sslo