student worker experience by anders selhorst
TRANSCRIPT
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STUDENT WORKER
EXPERIENCE:
Importance of Recruiting and
Retaining Talent at the High Point
Campus Library
Anders Selhorst, High Point Campus Library, GTCC
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Goals and Objectives
•Overview of Guilford Technical
Community College & High Point
Campus Library
•Summary of Student Worker Program
•Discussion of Recruitment and
Retention Methods
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Guilford Technical
Community College
(GTCC)
•Founded in 1958, current name
adopted in 1983
•Serves over 45,000 students
GTCC Quickfacts, 2013: http://www.gtcc.edu/media/339293/quickfacts%202012-2013.pdf
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GTCC Campuses & Centers
•Jamestown Campus (Est. 1958)
•Greensboro Campus (Est. 2005)
•T.H. Davis Aviation Center (Est. 1991)
•Small Business Center (Est. 1940)
•Cameron Campus (Est. 2014)
•High Point Campus (Est. 2004)
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Jamestown Campus, Est. 1958
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Jamestown Campus, Est. 1958
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Greensboro Campus, Est. 2005
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Aviation Center, Est. 1991
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Small Business Center, Est. 1940
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Cameron Campus, Est. 2014
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High Point Campus, Est. 2004
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High Point Campus
•HP Campus serves approximately
6,000 students (approx. 2,000
curriculum students)
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HP Campus Programs
and Courses
•Performing Arts and Entertainment
Technology
•Pre-Counseling and Human Services
Technology
•Simulation and Game Design Technology
•Pharmacy Technology
•English, and other core courses
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High Point Campus Library
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HP Campus Library Staff
•One Librarian, and one part-time
Library Technician
•Seven undergraduate student workers
are expected to perform duties often
performed by paraprofessionals
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Duties of Student Workers
•General information and basic
reference support
•Customer service support
•Processing serials and collection
materials
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Duties of Student Workers
•Overseeing the library when
professional staff is unavailable
•Perform special projects as needed,
such as book moves, collection
inventory, etc.
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Recruit Talent
•Job description must be clear and
focused on necessary skill sets:
attention to detail, ability to work
without much supervision,
professionalism, and communication
skills
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Recruit Talent
•Use tools for wide distribution of job
advertisement, especially online job
posting sites (preferably through the
institution)
•Talented staff can help recruit
prospects: talent can attract other talent
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Best Fit for Position
•Recruit skill sets that overlap with
needs of the Library
•Value professionalism and
communication skills
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Value Professionalism
•Experience working in a professional
setting
•Understand the expectations of a
professional job
•Discipline to work with minimal
supervision
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Value Communication Skills
•Students with foreign language skills
•Students with diverse cultural
awareness
•Students with diverse learning styles,
e.g. multi-modal learners
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Interview with Rigor & Fairness
•Establish fair but rigorous interviewing
practices focused on the job description
and recruiting needs
•Use scenario questions to recognize
experience/skill with challenging
situations, and determine ability to
creatively solve problems
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Retention of Workers
•Provide effective training and guidance
•Create a culture that values learning
and communication
•Evaluate performance in a fair and
consistent manner
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Training & Guidance
•Provide three weeks of training or
about 45-60 hours of training per
student worker
•Administer opportunities to shadow
other student workers
•Give one-on-one training sessions with
real-world scenarios
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Training & Guidance
•Provide clear communication via a
detailed training manual,
comprehensive orientation checklist,
weekly memos, video tutorials, and
professional literature
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Training & Guidance
•Reward quality work and dependability
•Provide opportunities for growth
through special projects and
professional literature
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Evaluating Performance
• In situ observation: provide immediate
feedback based on performance during
a specific situation
•Teachable moments: use mistakes as
opportunities to instruct staff
•Document performance concerns and
offer opportunities for improvement
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Conclusion
•The student worker experience is
maximized through effective recruiting,
hiring, training, and providing a
supportive culture for professional grow