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Getting Started ............................................................... 2

System Requirements ........................................................ 2

Registration ................................................................... 3

Student Workstation ......................................................... 5

Open Book ............................................................ 5

Workbook/Lab Manual Activities .......................... 6

Textbook Activities .......................................... 6

Video Library ................................................. 7

Enrichment ................................................... 8

Diagnostics .................................................... 8

Class Details .......................................................... 9

My Results ............................................................ �0

Announcements ..................................................... ��

Options (drop a course or transfer).............................. ��

Completing Assignments ................................................... �2

Diagnostics and Personalized Study ...................................... �3

Helpful Tips for the Voice-enabled Activities .......................... �6

Using Personal Tutor ........................................................�8

Frequently Asked Questions ............................................... �9

Contacting Technical Support .............................................20

Student’s Guide

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Getting StartedCongratulations on working with a Heinle book. iLrn: Heinle Learning Center gives you access to a wealth of data about your performance, thereby allowing you to learn more effectively. Moreover, you’ll enjoy iLrn: Heinle Learning Center because it is fun to use and gives you instant feedback when you complete an exercise. iLrn: Heinle Learning Center simply requires you to set up your account with your book key and then to login each time you use it.

System Requirements

Microsoft® Windows 98, NT, 2000, ME, XPBrowsers: Internet Explorer 6.x or higher, or Firefox �.x or higher

Macintosh OS XBrowsers: Firefox �.x or higher, or Safari

Additional Requirements4 A high-speed connection with throughput of 256 Kbps or more is

recommended to use audio and video components.

4Screen resolution: �024 x 768 or higher

4CPU: 233MHz

4RAM: �28MB

4Flash Player 7 or higher

4You will need speakers or a headset to listen to audio and video components, and a microphone is necessary for recording activities.

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Registration

Creating an Account

To set up your account, follow these steps:

Step 1: Go to http://ilrn.heinle.com

Step 2: Click the Login to iLrn: Heinle Learning Center button.

Step 3: Click Students.

Step 4: Enter your book key printed inside the sleeve that came bundled with your book. Click Go. (You can also purchase an access code online from iChapters.com or books.quia.com).

You will use this key only once, to add the book to your personal account. After the book is in your account, you simply login to access the book and you no longer need this key.

Step 5: If you already have an account, click Login and enter your current username and password. Or, to create a new account, click Create a new account.

a) Enter your desired username and password.

b) Enter your name, valid email address, location, and time zone.

c) Click Submit.

Step 6: Your book requires an instructor’s course code. You must get the course code from your instructor. If you already have it, enter it when prompt-ed. Otherwise, you can enter it the next time you login.

Figure �: Student Workstation: Before entering course code

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Login InstructionsTo access your book after you have added it to your account, follow these steps:

Step 1: Go to http://ilrn.heinle.com

Step 2: Click the Login to iLrn: Heinle Learning Center button.

Step 3: Enter your username and password. You are taken to the Student Workstation.

Step 4: Follow instructions in the next section, Student Workstation, for viewing assignments and results.

If you experience any problems with setting up your account, ask Quia for help. Just submit a request at http://books.quia.com/support.html.

Updating Your ProfileWhen you create your iLrn: Heinle Learning Center account, the information you enter, such as your name and email address, is saved in your profile.

To update your profile:

�. Login to the Student Workstation.

2. Click Profile in the upper right corner of your screen.

3. Update the information and press Save changes.

It is very important that you keep your email address current in your profile, as Quia uses this email address to respond to your technical support questions. Also, if you ever forget your username or password, we can only send them to the email address saved in your profile, for security.

In addition, it is important to select the correct time zone so that your due dates are reflected correctly.

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Student WorkstationOnce you have entered your book and course keys, the Student Workstation will appear like the screen below each time you login.

Figure 2: Student Workstation: After entering course code

In this view, you can choose one of the five options:

1) Open book

This tab brings you to the Welcome page for iLrn: Heinle Learning Center, where you have access to all the resources available for your course.

Figure 3: Student Workstation: Textbook Activities Welcome Screen

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From the Welcome page, you have access to these tabs:

4Workbook Lab Manual (called Activities Manual in some titles)—An online version of the Workbook and Lab Manual with audio allows you to get immediate feedback on your work—anytime, anywhere—and features a wide variety of high-interest exercises, games, and assessment tools; floating and stationary accent bars for a specific language; and self-scoring tools that allow you to track your own progress.

Figure 4: Student Workstation: Workbook/Lab Manual Welcome Screen

4Textbook Assignments—You can select a chapter and view all of the exercises for each chapter. You can see at a glance when they are due, and if you have com-pleted them. Exercises may be marked as graded , for practice , credit/no credit , or timed and graded . Click on the title to open an activity.

Figure 5: Student Workstation: Textbook Assignments

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4eBook—This page-for-page reproduction of the printed book features embedded audio, video, and note-taking and text highlighting capabilities. The page view can be magnified and the content searched via the index, table of contents, or search functions. Please refer to the online help for using the eBook by clicking the icon in the upper right corner of the eBook.

Figure 6: Student Workstation: eBook with Table of Contents displayed

4Video Library—For every chapter, you can access accompanying video segments. The video segments take online learning to a new level—you cannot only see the video and hear the spoken language, but you can also see translations of difficult vocabulary and a running video transcript as an aid to understanding. Video segments may be accompanied by pre- and post-viewing exercises.

Figure 7: Student Workstation: Video Library

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4Enrichment—Depending on the title, enrichment activities might include any or all of the following additional Vocabulary, Grammar, Culture, and Audio activities: vocabulary flashcards; grammar and pronunciation tutorials; additional self-graded quizzing; access to Heinle iRadio’s MP3-ready cultural exploration activities; and access to Student Multimedia CD-ROM activities.

Figure 8: Student Workstation: Enrichment Page

4Diagnostics— You may take an online diagnostic Pre-Test before or after working through a text chapter to get an initial assessment of what you know and what you still need to master. Your results are graded automatically and displayed according to Learning Outcome.

A Personalized Study Plan, based on the automatically graded Pre-Test, directs you to additional study aids that focus your efforts and study time on the areas where you need the most help. Please see the Diagnostics and Personalized Learning section for more information.

Figure 9: Student Workstation: Diagnostic Pre-Test

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2) Class details

This screen displays the details related to your course including:

4Course Information: Name (the title and section), Instructor (with a button to click for easy contact: ), Code (course number), School, Duration (dates of course)

4Book Information: Book title, Publisher, Book duration (where text and workbook are listed separately and students can click .

Figure �0: Student Workstation: Class Details Screen

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3) My results

Here you will see information about your performance, with a clear presentation of several categories viewable by book and chapter. The Book drop-down menu allows you to toggle between viewing your results for Workbook/Lab Manual and Textbook activities.

Figure ��: Student Workstation: My Scores Screen

Please note the legend at the bottom of the screen, as it explains the icons displayed:

Figure �2: Student Workstation: My Scores Screen and Icon legend

4My scores (for Graded Activities)

4Statistics (broken down by chapter)

4Performance Summary (Exercise #, Due Date, Submitted, Time Completed, Time Elapsed, Points, Score)

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Grading Status Indicators

Many of the exercises in your iLrn: Heinle Learning Center book are completely computer graded. As soon as you complete an exercise, iLrn: Heinle Learning Cen-ter’s software immediately corrects your work, reports a score, and stores your re-sults. Computer grading works best with multiple choice questions, true/false ques-tions, and short-answer questions, where there are a limited number of responses that one would consider “correct.” Of course, open-ended questions, like those requiring written paragraphs or essays, still require instructor review.

*Please note that for yellow and red activities, your results will display 0% until your instructor grades the assignment.

4) Announcements

You can consult this to see if the instructor has created any announcements.

5) Options

You can drop a course, transfer to a different class, or transfer to a different course or instructor.

To drop a course:

�. Login to the Student Workstation.

2. Click the Options tab in the course you wish to drop.

3. Click Drop course to drop your enrollment in this course. Your instructor will be notified. After dropping this course, you will still be able to view your scores; however, you will no longer be able to access the books in this course.

To transfer to a different course or instructor:

�. Login to the Student Workstation.

2. Click the Options tab in the course you wish to transfer from.

3. Click Change course/instructor.

4. Enter the new course code and click Submit.

To transfer to a different class:

�. Login to the Student Workstation.

2. Click the Options tab in the course you wish to transfer from.

3. Click Change class. Select the class you want to enroll in and click Submit.

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Completing Assignments

To access all of your assignments in one place:�. Login to the Student Workstation.

2. Select My results for either book listed.

3. You can toggle between viewing assignments for the Textbook and Workbook/Lab Manual activities by selecting either option in the Books drop-down menu, then click Go.

4. You can view assignments for a specific chapter, or section within a chapter by selecting the chapter or section in the Section drop-down menu, then click Go.

5. To complete an activity, select the Open book icon.

More information about this screen can be found in the My Results section on page �0.

Accessing assignments within each bookAlternately, you can view the assignments for each book separately.

To see only your Textbook Activities:

�. Click the Textbook Assignments tab on the right.

2. Select a chapter from the list to display all the assignments for that chapter.

3. A graphic in the Tracking Options column will indicate if an activity is available for practice, credit/no credit, graded or timed and graded.

4. If an assignment has been completed, the date will be indicated.

5. Select an activity from the list to open and complete the activity.

To see only your Workbook/Lab Manual Activities:

�. Click the Workbook/Lab Manual (Activities Manual in some texts) tab on the right.

2. Select a chapter from the drop-down menu on the left.

3. Select a section to display all assignments for that section.

4. Select an activity from the list to open and complete the activity.

5. Assigned and completed activities will be marked with the key below.

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Diagnostics and Personalized LearningYou may take an online diagnostic Pre-Test before or after working through a text chapter to get an initial assessment of what you know and what you still need to master. Your results are graded automatically and displayed according to Learning Outcome. A Personalized Study plan, based on the automatically graded Pre-Test, directs you to additional study aids available online, including workbook/lab manual activities and pages in the eBook, that focus your efforts and study time on the areas where you need the most help.

The work flow for a Personalized Study chapter is broken into three parts:

4 Step � ...Pre-Test (or What Do I Know?) provides an evaluation of what you already know.

4 Step 2 ... Personalized Study Plan (or What Do I Need to Learn?) provides a focus for your work. Chapter sections and additional study materials are chosen to cover concepts that you had problems with in the pre-test.

4 Step 3 ... Post-Test (or What Have I Learned?) provides an evaluation of what you have learned after working through the personalized study plan.

Step 1—Taking the Pre-Test

Taking the pre-test is a good way for you to find out exactly which areas you should concentrate on for additional study. The test consists of a series of mul-tiple-choice questions matching the difficulty level and knowledge base found in the book chapter. Your personalized study plan will be based on the results of the pre-test.

Figure �3: Student Workstation: Diagnostic Pre-Test

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4 To take a pre-test

�. Under Step � ... Pre-Test (or What Do I Know?), click Take a Pre-Test. The page refreshes, displaying the list of test questions.

2. Answer all the questions in the test.

3. To end the test and show the results, click View Results and Submit for Grading.

To save and close the test before finishing it so that you can return to it later, click Save and Finish Later. (This does not submit your test for scoring.) Please also note that the results are only saved for the current session. If you log out of iLrn: Heinle Learning Center and return, you will be able to take the pre-test again.

Figure �4: Student Workstation: Diagnostics Pre-Test Results

Step 2—Working Through the Study Plan

Once you have completed the pre-test, the interface indicates which areas require additional study. The personalized study plan provides links to tutorials, interactive lessons, specialized reviews, and instructional simulations.

Figure �5: Student Workstation: Diagnostics Personalized Study Plan

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To view a study plan, you can choose between the following two options:

4 Personalized Study Plan

Click this option to view recommendations for study based on your pre-test results. Recommended items are indicated by symbols, with links provided to the pages in the eBook, Workbook/Lab Manual and Web site. Items already studied are indicated by a green check mark .

4 All Chapter Content

Click this option to view the entire list of study material available for the chapter, with links to the resources provided.

Step 3—Taking the Post-Test

The post-test is an evaluation of what you have learned from working through your personalized study plans. The post-test assesses comprehension and is the basis for scoring assigned chapters. You can take post-tests as many times as you like.

4 To take a post-test

�. Under Step 3 ... Post-Test (or What Have I Learned?), click Take a Post-Test. The page refreshes, displaying the list of test questions.

2. Answer all the questions in the test.

3. To end the test and show the results, click Show Results.

To save and close the test before finishing it, click Save & Exit. (This does not submit the test for scoring.)

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Helpful Tips for the Voice-enabled ActivitiesVoice-enabled activities can be completed alone or with a partner. You can talk to a partner and write text messages to work together on the activity, then record a con-versation that your instructor will grade.

Tips for Students�. If you have a partner, his or her name will appear at the top of the

Partner Record and Chat box.

Figure �6: Student Workstation: Partner Record and Chat

2. If you don’t have a partner, click the Voiceboard link in the top menu. This will take you to the partner switchboard where you can invite someone on-line to partner with you to complete a voice-recorded activity.

Figure �7: Student Workstation: Partner Switchboard

3. To send text messages to your partner, type in the text box and press Send or press the Enter key.

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4. To talk to your partner, press the Talk to your partner button. Make sure that you and your partner have microphones and a headset or speakers, and that the volume is turned on. Note: Your partner cannot speak to you or hear what you say until he or she presses Talk to your partner as well.

5. Coordinate with your partner on what you’d like to say. When you’re ready to record the conversation, press the Record your conversation button. Af-ter both partners have pressed the Record button, the computer will start to record your conversation. You will know it is recording because a red circle indicating “recording...” will blink until either one of the partners presses Stop recording.

6. Press Stop when you want to stop recording. You can still talk with your part-ner when the recording stops.

7. To listen to your recording, press Play. You can pause the recording at any time by pressing Pause. If you are not satisfied with your recording, you may delete your current recording, then record again. You cannot record again until the current recording is deleted. Only the latest recording will be submit-ted to your instructor.

8. When you are satisfied with your recording, press Submit answers to send your recording to your instructor. Note: Both partners must press Submit answers in order for the recording to be counted in both of your grades.

9. If you can’t find a partner, you can record answers on your own; just press Record to record your voice, then stop the recording and submit it when you’re done. Check with your instructor to see if an individual recording is acceptable, since these activities are designed to be done with a partner.

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Using Personal TutorPersonal Tutor is text-specific, one-to-one, online tutoring help with a subject area expert who has a copy of the text you are using in class. Personal Tutor features two-way audio, an interactive whiteboard for displaying presentation materials, and instant messaging. With Personal Tutor, you interact with the tutor and other stu-dents using standard Windows or Macintosh microphones and speakers. Inside the Personal Tutor virtual classroom, icons indicate who is in the class and who is speak-ing, sending a message, or using the whiteboard. To ask a question, you simply click on the “hand” icon. Personal Tutor is a joint product of Thomson and Elluminate. For information about Elluminate, go to the following Web sites:

4For documentation: http://www.elluminate.com/support/docs/

4For training information: http://www.elluminate.com/support/docs/learn_about_elluminate.jsp

4For online support: http://supportcenteronline.com/ics/support/default.asp?deptID=2653

Personal Tutor Classroom Features

2-Way Voice over IP

Students and tutors speak to each other through a standard microphone connected to the computer. Personal Tutor incorporates state-of-the-art technology that delivers incredibly clear and crisp audio, on bandwidth as low as 28.8Kbps.

Shared Interactive Whiteboard

The shared interactive whiteboard features easy-to-use and flexible tools for writing, drawing, and erasing. The tutor can also assign separate whiteboards to students or groups of students so that you can work individually or collaborate on questions.

Direct Messaging™

Students and tutors can communicate using a variety of messaging capabilities, in-cluding private messaging between student and tutor, one-to-one messaging between participants, and one-to-many messaging between participants. The tutor monitors all messages, private or public.

Content-Sharing Features

PowerPoint Import: PowerPoint files are converted and loaded automatically with a single click of the mouse.

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AppSnap™: You can capture a screen shot from an application or your desktop and show it on the whiteboard. This is another quick and easy way to share content in the Personal Tutor classroom.

Web Push: Students and tutors can share Web content, such as WebQuizzes, and iLrn: Heinle Learning Center materials for extra guided practice.

Frequently Asked Questions

How do I start a new semester?At the beginning of a new semester, your grades and activities for your old class will still be accessible. To enroll in your new class, you will be prompted to enter a new course code, to be provided by your new instructor. As long as you are using the same book as last semester, you will not need to enter a new book key.

Do I need a new book key to start a new course for a new semester?For most books, you do not need a new book key to start a new term (as long as you will be using the same book).

Can I redo an activity?You can repeat a pre-test or post-test as many times as you wish. Your instructor may or may not allow you to attempt a particular exercise multiple times to practice and improve your peformance. Ask him or her about this, and, if you can repeat an ex-ercise, whether you will receive credit for your first attempt, last attempt, or best attempt.

How do I drop a course?�. Login to the Student Workstation.

2. Click the Options tab in the course you wish to drop.

3. Click Drop course to drop your enrollment in this course. Your instructor will be notified. After dropping this course, you will still be able to view your scores; however, you will no longer be able to access the books in this course.

How do I transfer to a different course or instructor:�. Login to the Student Workstation.

2. Click the Options tab in the course you wish to transfer from.

3. Click Change course/instructor.

4. Enter the new course code and click Submit.

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To transfer to a different class:�. Login to the Student Workstation.

2. Click the Options tab in the course you wish to transfer from.

3. Click Change class. Select the class you want to enroll in and click Submit.

What do I do when my books expire?Your book key generally provides access to a book for �2 to �8 months. When your book expires, you can extend the book for an additional �2 to �8 months by following these steps:

�. Login to the student workstation.

2. Go to the My Books tab.

3. Click on the Book options button.

4. Click on the Extend link that appears next to the book duration.

5. Fill out the order form and click Submit.

Whom can I contact for help?If you experience any problems with course registration, you should ask Quia for help. You can submit a request at http://books.quia.com/support.html.

Contacting Technical Support4Visit http://books.quia.com/support

4View FAQs at http://books.quia.com/help/books/faq.html for immediate answers to common problems.

4Send an email to bookhelp@quia.com

4Call Toll-free �-877-282-4400 Ext. 2