Students helping students learn: The Case for a Web-Based Dynamic FAQ Environment

D Ng’ambi

University of Cape Town

Knowledge Resources

ConsultationConsultation

Consultation

Consultation

AB

CD

Question Solution

Help Problem

Reading

Reading

Reading

Reading

StaticDynamic

Crew: Stylus Destroyers

DJ: Discov

er

Consultation

A B

CD

Read / post question

Read / post help

Knowledge Resource

QuestionHelp

ProblemSolution

ARTEFACTS

Read / post solution

Read / post problem

Dynamic knowledge resource

Static Resources

Artefacts of knowledge exchange

Production Process

INTERACTION

SOCIAL ACTION Social Conditions of Production

Structure

A

B

C

D

E

Computer-Mediated Consultation artefacts

Knowledge Sharing Space

Towards understanding

‘meanings’ behind

artefacts

Observable

Unacknowledged Social Conditions

Non-Observable

A

B

C

D

E

Question

ProblemSolution

ARTEFACTS

Help

Web Browser

Web Server

DFAQ Site

Database Backend

Postgres

Users

Interface with

artefacts

User Interface

Database

1

2

3

Interaction

Process of production

Process of interpretation

Artefacts

(Modality)

Structure

Text

Social Action

Description

Interpretation

Explanation

GST

CDA

Interaction

Process of production

Process of interpretation

Artefacts

(Modality)

Structure

Text

Social Action

Description

Interpretation

Explanation

GST

CDA

DFAQ Consultative Environment

Artefact Analysis

Discussion of results

Process of production

Process of interpretation

Text

Description

Interpretation

Explanation

Social conditions of production

INTERACTION

Social conditions of interpretation

CONTEXT

Power

Process of production / interpretation

Artefacts

Facility

Domination

Text

Social Action

Communication

Interpretive Scheme

Signification

Sanction

Norm

Legitimation

Interact

ion

GST

ORGANIZATION LEARNING

ORGANIZATION COMMUNICATION

Artefact Analysis

DFAQ enabled CMC

Immediate experience of actors

Speech Act

Theory

Communicative Action

ORGANIZATION CULTURE

ORG. MEMORY

Actors

DOUBLE

LOOP

LEARN

I

N

G

CDA

DFAQ Digital Genre

sanction

norm

legitimation

power

facility

domination

communication

Interpretive scheme

signification

INTERACTION

(Modality)

Structure

TEXT

Process of Production

Conditions of Production

Process of Interpretation Conditions of Interpretation

SOCIAL ACTION A

B

C

User

Intelligent Questioning Space (IQS)

Query / Retrieval Handler

QRB

New question Similar questions/responses

Database backend

WEB SERVER

1) Search QRB for similarity

2) Add new question

WEB BROWSER

Social Interactions

communicative actionStrategic action

discursive Oriented to understand covert open

communicationpower sanction

signification domination legitimation

Interpretive scheme

facility norm

Process of production

STRUCTURE

(MODALITY)

INTERACTION

Habermas

CDA

GST

Reflection

Decision

Action

Experience

Theory

Practice