Satisfaction with online courses

Marcus Parks, Oleksandr Surkov, Igor Ivanenko, Roman Margulis, Olena Vidaiko

Introduction ▪ Increase in popularity of online education▪ A number of concerns with current online courses in GBM program▪ Are the students ready to accept the replacement of traditional classroom learning with on-line teaching?

ObjectivesHow students

assess the quality of online

courses that lead to course satisfaction?

What type of courses are preferable for delivery online and in-class?Compare what determines online course satisfaction with what students at Humber College are experiencing?

Methods▪Descriptive type of the research▪ Structured and undisguised questions▪ Collecting data by conducting a survey

What is important for students in online courses?

Content

Time it takes to do course work

Instructor InteractionConsistent Navigation

Clear Grading Policy

Domestic student International student

1. Time it takes to do course work done2. Content3. Instructor interaction4. Consistent navigation5. Clear grading policy

For domestic students:

1. Content2. Time it takes to do course work done3. Instructor interaction4. Clear grading policy5. Consistent navigation

For international students:

What determines online course satisfaction?

Conten

t

Time S

pent

on Cou

rse W

ork

Instru

ctor In

teract

ion

Consis

tent N

aviga

tion

Clear g

rading

Policy

0.00

1.00

2.00

3.00

4.00

5.00

6.00

-2.00-1.50-1.00-0.500.000.501.001.502.002.503.00

Rank Satisfaction Difference

Types of courses preferable for delivery online and in-class

Tech

nolo

gy

Soci

al S

cien

ces

Crea

tive

Arts

Natu

ral S

cien

ces

Busin

ess

Hum

aniti

es

Mat

hem

atic

s

Lang

uage

s

Appl

ied

Scie

nces

0%

500%

1000%

1500%

2000%

2500%

in-class

online

▪ Technology and Social Sciences are strongly preferred to study ONLINE

▪ Languages and Applied Sciences are strongly preferred to study IN-CLASS

▪ Arts and Natural Sciences are good for both in-class and online

▪ Business, Humanities and Math are more preferable for delivery in-class

Satisfaction with current VS previous online courses

▪ Satisfaction from previous courses 3.9

▪ Satisfaction from current courses 2.6

▪ Only 3 students are more satisfied with current courses than with any previously taken by them1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

0.00

1.00

2.00

3.00

4.00

5.00

6.00

Satisfaction from the courses based on the length of the commute to college

▪ Students who live close to campus are less satisfied with online classes (2.37 out of 5).

▪ Students who spend more than 50 minutes on their commute are more satisfied with online classes (2.73 out of 5)

2.1

2.2

2.3

2.4

2.5

2.6

2.7

2.8

less than 15 minutes 16-30 minutes 30-50 minutes

Conclusions• Students are not impressed with the quality

online courses • Time to do the course work and content are

crucial factors that affect the satisfaction• Students are the least satisfied with vital

factors – time and content• Theoretical disciplines are preferable for

delivery online• Practical courses are preferable for delivery

in-class

Recommendations• More comprehensive content and balanced program in

terms of time-consuming• Courses for domestic students - more intense and

sophisticated• Courses for international students - less complex tasks

and less time consuming • Languages and Applied Science - in-class only• Theoretical courses - online• Business, Arts, Humanities and Math should be available

both online and in-class

ANY QUESTIONS?

Thank you!