students success network - eastern michigan university

Student Success Network

Five Year Strategic Plan

2010-2015

Student Success Network Five Year Strategic Plan

Table of Contents

Section Contents 1 Student Success Network Strategic Plan- Executive Summary 2 Glossary of Terms 3 Student Success Network Description 4 Student Success Network Organizational Charts 5 Student Success Network Five Year Strategic Plan 2010-2015 6 2010-2011 Performance Dashboards 7 Retention and Student Success (RSS) Plan in Action 8 RSS Holding the Plan Accountable- Benchmarks 9 RSS Holding the Plan Accountable- Future Targets

10 University Advising and Career Development Center (UACDC) Plan in Action

11 UACDC Holding the Plan Accountable- Benchmarks 12 UACDC Holding the Plan Accountable- Future Targets 13 Holman Success Center (HSC) Plan in Action 14 HSC Holding the Plan Accountable- Benchmarks 15 HSC Holding the Plan Accountable- Future Targets 16 Coordinated Student Advising Team (CSAT) Plan in Action 17 CSAT Holding the Plan Accountable - Benchmarks 18 CSAT Holding the Plan Accountable -Future Targets 19 Disability Resource Center (DRC) Plan in Action 20 DRC Holding the Plan Accountable- Benchmarks 21 DRC Holding the Plan Accountable- Future Targets 22 Keys to Degrees (KTD) Plan in Action 23 KTD Holding the Plan Accountable- Benchmarks 24 KTD Holding the Plan Accountable- Future Targets 25 Student Success Network College Teams Plan in Action 26 College Teams Holding the Plan Accountable- Benchmarks 27 College Teams Holding the Plan Accountable- Future Targets 28 Collection of Information: Samples of Monthly Data Tools 29 Collection of Information: Samples of Quarterly Report Tools

Student Success Network Strategic Plan Executive Summary

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Eastern Michigan University


Five-Year Strategic Plan 2010-2015

Executive Summary

Overview of the Student Success Network Strategic Plan

The Student Success Network is proud to present to you our Five-Year Strategic Plan 2010-

2015. The Student Success Network (SSN) evolved in July 2010 following the transition of

Career Services to the area of Retention and Student Success within the Division of Academic

Affairs. Career Services subsequently merged with the Academic Advising Center to form the

current University Advising and Career Development Center (UACDC). The UACDC joined the

Holman Success Center, the Disability Resource Center and the Coordinated Student Advising

Team as areas within Retention and Student Success. All of these areas play essential roles in the

academic success and retention of students. The creation of the Student Success Network

presented the opportunity for these departments to intentionally work collaboratively with one

another in order to provide the best resources possible within the Division of Academic Affairs

and across the entire Eastern Michigan University campus. During the remainder of 2010, the

Keys to Degrees Program, the Study Fixx and a more coordinated effort to obtain student

persistence data emerged as additional components of the network.

The Student Success Network spent the 2010 – 2011 academic year developing a strategic plan

beginning with an all Student Success Network staff retreat in August led by Human Resources.

The information collected during this retreat shaped the general structure of the strategic plan’s

goals, objectives, action strategies and action steps. Throughout the 2010 – 2011 year, each

Student Success Network area developed mechanisms to collect and report data pertaining to the

core resources and programs within the respective centers. This information was used to

establish baseline data on which future predictions and assessments will be made over the next

four years. The strategic plan is a dynamic document, one that is being constantly reviewed and

occasionally reformed as necessary. Data will be assessed annually and adjustments to targets

and predictions will be made as necessary reflective of a continuously changing internal and

external environment.

The SSN Five-Year Strategic Plan (2010-2015) not only provides a strategic plan, it is followed

up by each unit’s strategic plan in action and holding the plan accountable by setting internal

benchmarks, targets and quarterly reports. This allows us to submit annual dashboards providing

an account of our performance. Thus it is a strategic plan that cannot be shelved based on its

continuous accountability measures throughout the five years of the plan.

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The complete strategic plan consists of the following information:

Executive Summary

Glossary of Terms

Student Success Network Description (of each unit)

Student Success Network departmental organization charts

Student Success Network Five Year Strategic Plan (goals, objectives and action

strategies)

2010-2011 Performance Dashboards ( to be completed annually)

Strategic Plan in Action (action steps for each of the Student Success Network areas)

Holding the Strategic Plan Accountable (internal benchmarks, performance metrics and

quarterly reports.

The Student Success Network strongly is encouraged by the depth of this strategic plan. We

believe if we are able to keep this document alive and working, it will be the impetus for

increasing our first year retention rates and our six-year graduation rates outlined in Section 9-

Holding the Plan Accountable- Future Targets within this five-year period. It is our goal that by

2015, our first-year retention rate will be 81%, and our six year graduation rate will be 45%.

Glossary of Terms

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1

Student Success Network Glossary of Terms

Abbreviation/Term Definition/Explanation

CART Computer Assisted Real-Time Translation – service for

students with hearing impairments

CAS College of Arts & Sciences

CHHS College of Health & Human Services

COB College of Business

COE College of Education

COT College of Technology

CRM Corporate Relations Managers

CSAT Coordinated Student Advising Team

DRC Disability Resource Center

4-S Program Select Student Support Services

FTIAC Student First Time in Any College Student

FUSION First year orientation program

FYC First Year Center

GEAR UP Program Gaining Early Awareness and Readiness for Undergraduate

Programs

GF GradesFirst early alert and reporting system

HSC Holman Success Center

KTD Keys to Degrees

LIFE Exploration Floor

Leadership (and Service) International (and Multicultural)

Fitness (and Wellness) Exploration residential themed floor

for first year students led by SSN staff and graduate

assistant

PASS Promote Academic Survival and Success

P1, P2, P3 Probation – Level 1, Level 2, Level 3

RSS Retention and Student Success

SAP Satisfactory Academic Performance – tied to financial aid

SI Supplemental Instruction

SIP Summer Incentive Program

SSN Student Success Network

TBD To be determined

UACDC University Advising & Career Development Center

U-Crew UACDC advising and career resource campus outreach

group that offers brief clinics on relevant topics

UNIV Courses University introduction courses for FTIACs

YASTYT You Are Smarter Than You Think! – learning strategies

program

^ Indicates in the metrics when measures were not tabulated

for the entire 2010 – 2011 year for various reasons

□ Data for these measures will be available after the fall 2011

OFFICIAL_RECORD warehousing on January 13, 2012

Student Success Network Description

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Description of Student Success Network (SSN)

The Student Success Network is comprised of five core units, support areas and the Student

Success Council that provide collaborative academic and career support for students as well as

student persistence data.

University Advising and Career Development Center (UACDC) - The UACDC offers many

tools to assist students and alumni in developing academic and career goals and/or deciding on a

major or minor. The core areas of the UACDC include General Education Academic Advising,

Career Coaching, Student Employment and Corporate Relations Management. Due to the

critical importance of each of these areas in a student's academic experience, every

undergraduate student at EMU will engage with at least one of these resources, which are

explained in further detail below:

Academic Advising:

Guide students in selecting general education courses that support the general education

program and a student's major/minor requirements

Offer support for students who are not meeting program and/or personal academic goals

Collaborate with Admissions, college academic advising units and other resources on

campus in an effort to provide comprehensive academic advising resources for students

Career Coaching:

Assist students in determining their interests, values, personality types and motivators so

they can confidently choose a major, minor and/or career

Serve as a resource to students who are interested in pursuing co-ops and internships

Aid students with developing a job search plan including development of a professional

resume, interviewing skills, networking strategies and knowledge of how to work a job

fair or networking event

Student Employment:

Provide online access to on-campus and off-campus part-time jobs

Process student employment hiring paperwork including I-9s as well as all pay rate,

org/fund and job status changes

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Assist students with learning to use the online job posting system and offer additional tips

for finding on- or off-campus employment

Corporate Relations Management(CRM):

Work with deans, department heads, school directors and faculty to determine placement

needs of graduates

Make appropriate connections with business community in order to bring job and

internship openings to campus based on needs of our students/graduates

Coordinate events which provide opportunities for students (and alumni) to interact with

recruiters (job fairs, networking events, on-campus recruiting, information sessions, etc.)

Assist students with developing job search strategies which are realistic for their

particular field

Provide resume referrals to employers through student and faculty connections

Holman Success Center (HSC) – The Holman Success Center (HSC) provides academic

support services that can facilitate academic success for EMU students. The core services, all

free to students, include:

Tutoring and Supplemental Instruction:

Provide individual appointments with trained peer tutors for many EMU classes (based

on student requests).

Offer group study sessions for several courses through the Supplemental Instruction

program (SI). SI Leaders are peer tutors who have excelled in specific courses and are

recommended by faculty and hired to sit in on lectures/classes and facilitate study

sessions several times each week.

Select Student Support Services (4-S Program):

Provide services to freshman cohorts of high risk students, who are of low academic and

economic status, arriving at EMU through support from a state-funded grant. The 4-S

program focuses on students who enter the University through the PASS (Promote

Academic Survival and Success) and SIP (Summer Incentive) Programs as well as on

students who are on academic probation.

Success Coaches (graduate assistants/students) assist students with strategies and skills to

manage their “academic life”. In addition, they provide mentoring and guidance with

time management, study strategies, test anxiety and much more.

Three Pre-college Programs:

Summer Incentive Program (SIP): provides at-risk, high-school graduates an opportunity

for academic success. Following a highly selective screening process, up to 60

candidates are chosen each year to participate in an intensive 7½ week summer boot

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camp program designed to aid them in their transition to the challenges of the university

educational environment.

GEAR UP (Federal) and College Day (State): funded through grants and are designed to

increase the number of students from disadvantaged backgrounds who are prepared for

post-secondary education. “GEAR UP” is an acronym for “Gaining Early Awareness

and Readiness for Undergraduate Programs.” HSC’s program works in partnership

exclusively with Detroit Cody and River Rouge High Schools and their feeder middle

schools by providing in-class workshops on college preparation, campus visits, teacher

training and seminars for parents including financial aid. Eligible participants who enroll

at EMU may apply for exclusive GEAR UP/College Day Scholarships upon graduation

from high school.

Wade H. McCree, Jr. Incentive Scholarship Program: allows EMU to award four-year

tuition-based scholarships to select students in the Detroit Public School System who

show academic promise during their eighth grade year. The program encourages students

to pursue their educational goals, graduate from high school with honors, and attend a

four-year Michigan higher education institution. Recipients who graduate high school

with a minimum cumulative grade point average of 3.0 (on a 4.0 scale) and have obtained

a minimum ACT score of 21 will receive the Wade McCree Scholarship, based on the

terms of the agreement.

Coordinated Student Advising Team (CSAT) – The CSAT provides support to undergraduate

students on academic probation in developing academic skills that will help them return to good

standing. CSAT also assists undeclared students, students who are intents and those struggling

with completion of a degree program. A team of faculty and graduate assistants representing all

five colleges as well as undecided students carry out this charge. Special priority is given to

FTIACs in support of their academic development and acclimation to the culture of university

life and expectations. Advisors meet frequently with students to monitor progress, promote

habits of success, assist in communication with instructors, advocate as needed, refer to other

university services, and recommend selection of courses.

Student Success Network College Teams – The SSN College Teams are a critical,

comprehensive wrap-around service team initiative for students and departments within the

respective colleges. The goal of these teams is to collaborate with the colleges to create programs

and resources that address specific college needs. In addition, the college teams will create

personalized communication outreach systems to support the academic needs of freshmen and

sophomores and the career needs of juniors and seniors.

Each team consists of representatives from the Student Success Network, including UACDC

Academic Advisors, UACDC Career Coaches, UACDC Corporate Relations Managers,

Coordinated Student Advising Team (CSAT) members, and Success Coaches from the Holman

Success Center. The teams will also include respective college advising office staff members.

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The goal of assigning Student Success Network members to specific colleges is for all students

and college departments to know who they can contact as a go-to resource person within these

areas.

Disability Resource Center (DRC) – The DRC assists students with disabilities in their

transition to and continuation at EMU by providing necessary resources and methods to be good

self-advocates and independent managers of life’s details. The primary function of the DRC is to

coordinate and facilitate the implementation of academic accommodations in the classroom for

students. In addition, the DRC has a responsibility to educate the EMU community about

disability trends, including ways to best engage with students with disabilities and to provide

ideas on how changes in classroom and program/event design can enhance all experiences for all

students - while possibly removing the environmental barriers that necessitate accommodations.

Keys to Degrees (KTD) - Single Parent Program – KTD provides single parent students with

essential resources and services designed to enhance academic success and support life balance.

Students are introduced to college life and receive extensive assistance with understanding

personal roles and responsibilities as a student, and as a parent. This residential program

provides support for participants through personal counseling, workshops, academic coaching,

mentoring, and monitoring of academic and personal successes from admission through

graduation.

Study Fixx – Beginning in fall 2010, the Student Success Network opened the Study Fixx (a

Student Success Network annex) in the lower level of the Eateries in the First Year Center

Residence Hall Complex. In the Study Fixx, students can find a quiet place to study within the

residence halls, meet with Success Coaches, attend SI sessions, meet with an academic advisor

and/or career coach, receive individual tutoring and attend workshops and presentations designed

to enhance their success at EMU.

Student Success Council - Previously known as the Retention Council, this group has been in

existence since 2007. The Student Success Council works with the overarching goal of

identifying the needs, expectations and responsibilities of the three primary groups within the

university: the students, the faculty and the staff. The primary focus is to determine gaps between

members of these three audiences as the Council plans retention initiatives through three

subcommittees: Getting IN, Staying IN and Getting OUT. These subcommittees provide a

blueprint for work by focusing on the critical stages in EMU students’ educational path.

Student Persistence Data – The Student Success Network provides student persistence data to

use in the generation of cohort retention and graduation reports as well as data analyses to assist

in developing informed student success metrics.

Student Success Network Organizational Charts 4

Asst Vice President

L. Findley

Retention & Student Success

September 2011

Senior Director

A. Meyer

Data Analyst

A. Fox

HSC

Vacant

Admin. Asst.

Vacant

Directors, UACDC

S. Otto

and

C. McFarland

Keys to Degrees Program

E. Buggs

CSAT Program

R. George

DRC

Senior Director,

Student Success

Network

A. Meyer

Director, Career

Dev. & Outreach

S. K. Otto

Director, Acad. &

Career Plng

C. McFarland

Employer

Outreach & Dev.

Communications

& Outreach

Asst Dir.

Mktg/Media/

Web & SE C. Walrath

Corp. Rel. Mgr

CHHS/CAS E. Jones

Corp. Rel. Mgr

COT/CAS L. Robinette

Corp. Rel. Mgr.

COE B. Jones

Employer

Outreach & Co-

op Support B. Wethington

Data Specialist

M. Chambers

Student Emp.

Rep

M .Jones

Student Emp.

Rep

J. Lagana

Academic

Advisors

Acad. Adv.

CAS/CLEP

E. Punches

Acad. Adv.

CAS/Int’l

S. Spencer

Acad. Adv.

CAS A. Apperson

Acad. Adv.

COB/2nd

Bach. C. Reese-Oxford

Acad. Adv.

CHHS/PASS

C. Merritt

Acad. Adv.

COT

M. Thornbladh

Associate Director Transfer Student

Initiatives M. Weir

Career Coaches

Career Coach

CHHS & COT

L. McKnight

Career Coach

CAS K. Meyer

Career Coach

COE

A. Johnson

Acad. Adv.

Undeclared

G. Heinrichs

Customer

Service Rep. II

Y. Woods

Corp. Rel. Mgr.

OCR/COB

J. Bundridge

Sr. Secretary

T. Taylor

GA

Publications/ Joint initiatives

GAs

for Acad. Adv.

GA

for

Career

Advising

University Advising &

Career Development

Center

September 2011

July 2011

Acad. Adv.

Off-site/EPEO

M. Fallot

Adv. Specialist/

Support

A. Marshall

Career

Coach/Corp

Relations Hybrid

COB

B. Gehring

Acad. Adv. COE

C. Lesko KEY

Graduate Assistant CS Position

PT Position AP Assoc/Asst Director

AP Dept Director AP Senior Director

Director

Vacant

Holman Success Center

September 2011

Coordinator,

Pre-College

Pgms

J. Jones

Coordinator,

Tutoring & SI

J. Mack

Coordinator,

Select Student

Support Svcs

M. Zdrojkowski

Office Mgr

D. Farmer

GAs

for

Tutoring/SI

GAs

for

Pre-College

Pgms

GAs

for

St Support Svcs

Coordinator & COE Advisor

R. George

Coordinated Student

Advising Team (CSAT)

September 2011

COB - GA CHHS – Faculty Intern

CHHS - GA

COE - GA

CAS – Faculty Intern (2)

Undecided -

GA

CAS - GA

Senior Director, Student Success Network/DRC

A. Meyer

Advisor M. Rotar

Asst Dir./Advisor J. S. Goncalves

Secretary

J. Wilson

Disability Resource Center

September 2011

Student Success Network Five Year Strategic Plan 2010-2015 5

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Vision, Mission and Values

Vision

To support students’ educational experiences and to prepare them to be globally competitive by

providing a nationally recognized best practice network of academic support services that guides

students in discovering and attaining their educational, career and life goals.

Mission

The Student Success Network seeks to ensure students uphold the roles and responsibilities

expected of them as members of the Eastern Michigan University learning community by

providing academic and career support services and resources. Students can experience a desired

level of academic achievement and personal accomplishment that assists them in the present and

prepares them for life in the future as contributing members of society.

Values

Collaborate with other Eastern Michigan University (EMU) divisions, colleges and academic

departments, community businesses/corporations and school districts to provide quality support

services to enhance student success.

1. Treat each student as an individual while providing quality services and focusing on their

strengths

2. Work collaboratively as a Student Success Network (SSN) while keeping the needs of

students first

3. Demonstrate respect, ethical behavior, caring and commitment while serving as

advocates for student success

4. Exhibit inclusiveness in all areas of diversity

5. Provide quality and innovative programs that enhance student success through holistic

student services while concentrating on continuous improvement

6. Value employees while providing opportunities for professional growth, advancement

and continuous employee recognition

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Goal, Objectives and Action Strategies

Goal #1: To increase the 6-Year graduation rate for First Time in Any College

(FTIAC) students

Objective A: Improve 6-Year graduation rate of FTIAC students by 1 percentage point per

year for five years

Action Strategies

1. Develop a five-year retention plan with goals for improvement

2. Develop longitudinal retention tracking to generate data reports on student cohort

populations

3. Develop retention targets and goals by college and for targeted student populations, with

plans for regular improvement

4. Re-evaluate strategies, policies, and processes to optimize leverage on enrollment and

credit hours

5. Create quantitative goals for Student Success Network areas with metrics for

improvement

Goal #2: To enhance student success

Objective A: Improve student persistence, retention and graduation rates

Action Strategies

1. Collectively develop and deliver a university-wide retention program

2. Enhance the undergraduate student advising experience

3. Strengthen “Freshmen Year” experience programs

4. Research and evaluate implementation of “sophomore year” and “senior year” experience

programs

5. Increase number of FTIAC students who complete general education in the first two

years

6. Decrease the number of Intent students within the respective colleges

7. Enhance services and support provided to transfer students

8. Improve collaboration/service delivery among the five colleges

9. Assess and improve student satisfaction through Student Success Network (SSN) surveys

10. Utilize assessment information through data-driven decision-making in the budget and

program planning process

Objective B: Enhance student engagement

Action Strategies

1. Develop collaborative partnerships to engage student learning outside of the classroom

2. Broaden the role of SSN programs to encompass the mission of teaching and learning

across the University

3. Create SSN specific continuous improvement projects

4. Provide academic support to students as they progress through their freshman and

sophomore years

5. Create sustainable career programs to support students as they progress through their

junior and senior years

6. Establish advisory committees for different SSN areas and in collaboration with other

university efforts

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Objective C: Enhance comprehensive support services to targeted populations

Action Strategies

1. Assess and evaluate the expansion of early intervention programs designed to improve

success rates of underprepared and “at-risk” students

2. Improve and consolidate University Advising and Career Development Center (UACDC)

processes

3. Identify, promote, and implement programs that increase learning opportunities and

experiences within housing in order to enhance the student residence hall experience

Goal #3: To develop and implement programs which have a positive impact

on the number of students on academic probation

Objective A: Annually decrease the number of students on academic probation

Action Strategies

1. Require all students on academic probation to meet with Coordinated Student Advising

Team (CSAT) in order to create an academic student success plan

2. Place a hold on registration accounts for students who do not meet with CSAT

3. Work with students who need assistance with major and career decision-making

(UACDC)

Goal #4: To be recognized for service and public engagement

Objective A: Create community partnerships that enhance job placements

Action Strategies

1. Expand opportunities for students to engage in coop/intern, student/alumni job

shadowing experiences

2. Host business leaders and alumni at sporting and other University events

3. Improve information flow to alumni and stakeholders

4. Improve tracking of alumni regarding professional experiences, career satisfaction, and

the role EMU played in their career path

5. Provide better information on graduate success in the workplace

Objective B: Develop community relationships with employers, community colleges, high

schools and middle schools

Action Strategies

1. Create relationships with regional employers to expand opportunities for students

2. Create programs to enhance the transfer student academic experience

3. Pilot programs in middle schools and high schools to increase the student understanding

of the collegiate experience

4. Design support systems to foster teens and orphaned or abandoned teens to transition to

and succeed in college

5. Increase staff and student community service and civic engagement

6. Have appropriate SSN presence at different campus events and department programs

Goal #5: To seek outside funding sources to support student success initiatives

Objective A: Increase the number of grant proposals submitted, including federal, state and

foundations

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Action Strategies

1. Seek funding to create and develop initiatives which support the Student Success

Network’s vision of providing programs to serve as models for best practices

Objective B: Market SSN initiatives at local, state and federal level

Action Strategies

1. Identify, publicize, and validate SSN programs to external audiences through

comprehensive communication

2. Determine programs and services that could become known as “best practices” in service

areas and apply for and secure awards and recognition

3. Be more intentional in sharing programs at the state and national levels through journal

articles, conference presentations, poster sessions, etc.

Goal #6: To enhance facilities, technology, infrastructure, and plan effective

space utilization

Objective A: Improve and consolidate in-person and electronic processes and services in all

areas related to the Student Success Network

Action Strategies

1. Increase the use of technology to enhance delivery of student services and learning

experiences

Goal #7: To enhance faculty support and staff success

Objective A: Provide faculty with information, resources and channels of communication to

enhance student success

Action Strategies

1. Develop Student Success Summits and other programming that will promote and increase

understanding of student success

2. Create and develop print and electronic resources to support faculty

Objective 2: Attract, develop, retain, and reward a diverse workforce through professional

development programs and other opportunities

Action Strategies

1. Post the EMU Code of Ethics in all SSN departments and establish the expectation that

all staff will abide by the code

2. Develop SSN policy and procedural manuals

3. Identify ways to keep SSN staff energized

4. Monitor the return on investment from university involvement in the external community

5. Create a continuous improvement team for SSN

6. Create professional development programs utilizing professional expertise within the

University

7. Create an internal reward system to acknowledge SSN staff performance

8. Encourage staff educational pursuits and career aspirations

2010-2011 Performance Dashboards

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Opening Term Data. Official 2010-11 results will be available January 13, 2012.

Student Success Network Dashboard 2010-11 Results Retention & Student Success

●Exceed ●Meet ●Below Target Prior-Fall 2010 Target-Fall 2011 Current-Fall 2011 Overall Retention & Graduation Rates (FTIACs unless otherwise designated)

Prior Target Current Progress

Increase 1st year retention rate (2010 cohort) 76.46

77.5 (state

average 81.0)

76.3* ●

Increase 2nd year retention rate (2009 cohort) 58.98 60.0 63.5* ● Increase 3rd year retention rate (2008 cohort) 54.61 56.0 54.1* ● Increase 4-year grad rate (2007 cohort) 12.15 13.0 12.4 ●

Increase 5-year grad rate* (2006 cohort) 30.07 28.0 28.7 ●

Increase 6-year grad rate (2005 cohort) 37.70

39.0 (state

average 59.0)

39.4 ●

Increase 8-year grad rate 42.75 44.0 45.6 ●

Increase 6-year transfer grad rate 56.46 57.0

Fall to Winter FTIAC Retention Rates Prior Target Current Progress Increase 1st year winter retention rate (2011 cohort) 92.79 93

Increase 2nd year winter retention rate (2010) 71.99 73

Increase 3rd year winter retention rate (2009) 56.44 57.5

Increase 4th year winter retention rate (2008) 51.78 53 Academic Good Standing and Probation Rates Prior Target Current Progress Increase % of FTIAC students with academic good standing at end of 1st term (2011 cohort)

79.0 80.0

Decrease % of FTIAC students on probation at end of 1st term (2011 cohort)

21.0 20.0

Increase % of FTIAC students with academic good standing at end of 2nd term (2011 cohort)

80.0 81.0

Decrease % of FTIAC students on probation at end of 2nd term (2011 cohort)

19.0 19.0

Increase % of undergraduate students in good standing in fall term (all F11 UGs)

91.0 91.5

Decrease % of undergraduate students on probation in fall term (all F11 UGs)

9.0 8.5


Student Success Network Dashboard Retention & Student Success

●Exceed ●Meet ●Below Target Prior-Fall 2010 Target-Fall 2011 Current-Fall 2011

Retention and Graduation of 1st Term Probation Students Prior Target Current Progress Increase 2nd year return rate of FTIAC students on probation at end of 1st term (2010 cohort)

55.0 56.0

Increase 3rd year return rate of FTIAC students on probation at end of 1st term (2009 cohort)

31.0 32.0

Increase 4th year return rate of FTIAC students on probation at end of 1st term (2008 cohort)

26.0 27.0

Increase 4 year graduation rate of FTIAC students on probation at end of 1st term (2007 cohort)

0.5 1.0


5.0 5


9.0 9.5

Decrease % of FTIACs who end the 1st fall term with GPAs between 2.00 and 2.49 (2011 cohort)

12.0 13.0

Cumulative EMU Grade Point Average Average for Total FTIAC Cohort Prior Target Current Progress Increase Avg CumGPA-1st year 2.88 2.91 Increase Avg CumGPA-2nd year 2.94 2.96 Increase Avg CumGPA-3rd year 3.00 3.10 Class Standing & Credit Hour Progression Increase Percent of FTIACS with: Prior Target Current Progress Sophomore Standing (by end of 1st Year) (2010 cohort) 89.7 91.0 Junior Standing (by end of 2nd Year) (2009 cohort) 75.03 76.0 Senior Standing (by end of 3rd Year) (2008 cohort) 69.04 70.0 Completing 30 credit hours at end of 1st year (2010 cohort) 41.0 42.0 Completing 60 credit hours at end of 2nd year (2009 cohort) 36.0 37.0 Completing 90 credit hours at end of 3rd year (2008 cohort) 39.0 40.0

Credit Hour Completion Rate for total cohort (Percent of credits attempted that were successfully completed by FTIACs)


Increase Credit Hr Comp rate-1st year 87.42 88 Increase Credit Hr Comp rate-2nd year 88.54 89.5 Increase Credit Hr Comp rate-3rd year 89.48 90



●Exceed ●Meet ●Below Target Prior-Fall 2010 Target-Fall 2011 Current-Fall 2011 At Risk Students-Less than 3.0 High School GPA Prior Target Current Progress

Increase 1st year retention rate 72.32 73.0

Increase 2nd year retention rate 47.89 49.0

Increase 3rd year retention rate 41.57 43.0

Increase 4-year grad rate 3.52 4.5


Increase 6-year grad rate 23.21 24.0 At Risk Students- Less than 20 Composite ACT Score Prior Target Current Progress

Increase 1st year retention rate 73.89 75.0

Increase 2nd year retention rate 52.52 54.0

Increase 3rd year retention rate 48.26 49.0




Target FTIAC Cohort Key Prior Current First Year 2009 Cohort 2010 Cohort Second Year 2008 Cohort 2009 Cohort Third Year 2007 Cohort 2008 Cohort Fourth Year 2006 Cohort 2007 Cohort Fifth Year 2005 Cohort 2006 Cohort Sixth Year 2004 Cohort 2005 Cohort

At Risk Students-African Americans Prior Target Current Progress

Increase 1st year retention rate 76.92 78.0 74.6* ●

Increase 2nd year retention rate 52.77 54.0 58.7* ●

Increase 3rd year retention rate 45.28 46.0 47.1* ●




At Risk Students-PASS Prior Target Current Progress


Increase 2nd year retention rate 43.70 45.0 57* ●


Increase 4-year grad rate 1.56 3 .9 ●





●Exceed ●Meet ●Below Target Prior-Fall 2010 Target-Fall 2011 Current-Fall 2011 At Risk Students-SIP Prior Target Current Progress


Increase 2nd year retention rate 47.37 48.0 62.5* ●





FTIAC General Education Requirements Increase % successfully completing: Prior Target Current Progress ENGL 121 by beginning of 2nd year (2010 cohort) 63.0 64.0 CTAC 124 by beginning of 2nd year (2010 cohort) 49.0 50.0 Remedial math (097/098) by beginning of 2nd year (2010 cohort) 12.5 13.0 Prerequisite math (104,105,107,108,112) by beginning of 2nd year (2010 cohort)

7.0 7.5

General education math by beginning of 2nd year (2010 cohort) 35.7 36.5 Decrease % who only complete ENGL 120 by beginning of 2nd year (2010 cohort)

5.0 4.0

FTIAC Students Declaring Major Increase number of undergraduate students who have declared a major by the time:


Earned 45 credit hours 15% 14% Earned 60 credit hours 13% 12% Earned 75 credit hours 16% 15%

Student Success Network Dashboard 2010-11 Results

University Advising & Career Development Center

●Exceed ●Meet ●Below ●Not enough data to measure

Prior-2009-10 Target-2010-11 Current-2010-11

Advising Appointments Prior Target Current Progress

Increase Advising -- New Freshman Appointments

520

575-625

306 ● Increase Advising -- New Transfer Appointments

3409 3750-4000

1898 ● Increase Current Student Appointments

1242 1750-2000

950 ● Increase 2nd Bachelor Appointments

599 550-600

548 ● Increase Individualized Studies Program (ISP) Appointments

100-125

38 ●

Advising Contacts Prior Target Current Progress

Increase SIP/PASS Advising Contacts

●

Increase Re-enroll Student Visits 356 325-375

313 ● Increase Total UACDC Advising Walk-In Traffic

5627 6250-6500

7422 ●

Advising Contacts by College Prior Target Current Progress

Increase Total CAS Student Contacts (Advising)

1500-1800

541 ● Increase Total COE Student Contacts

(Advising)

500-600

147 ● Increase Total COB Student Contacts

(Advising)

500-600

147 ● Increase Total COT Student Contacts

(Advising)

300-400

97 ● Increase Total CHHS Student

Contacts (Advising)

600-700

217 ● Increase Total Undecided Students

(Advising)

800-1000

224 ●

Other Advising Action Steps Prior Target Current Progress

Accurately Account for Major/Minor Changes

10000-12000

2714 ● Increase Total Number of Students Served/Supported Through Advising Outreach (Outside UACDC)

750-1000

1983 ●

Increase Academic Advising Satisfaction Level

80% ●


University Advising & Career Development Center



Career Coaching Appointments Prior Target Current Progress

Increase Career Coaching Appointments -- Freshman

347 400-500

348 ● Increase Career Coaching Appointments – Sophomores

320 400-475

384 ● Increase Career Coaching Appointments – Juniors

504 550-600

615 ● Increase Career Coaching Appointments – Seniors

841 900-950

1077 ●

Increase Career Coaching Appointments – Graduate

376 375-425

295 ●

Increase Career Coaching Appointments – Alumni

386 400-425

488 ● Increase Career Coaching Appointments – Other

18-24 ● Increase Total Career Coaching Appointments

2774 3000-3400

3237 ●

Increase Career Coaching Satisfaction Level

80% ●

Job/Career Fairs Prior Target Current Progress

Increase Job/Career Fairs – Total # of Employers

350

375-400

434 ● Increase Job/Career Fairs – Total # of Student Attendees

3295 3500-3700

4392 ● Increase Job/Career Fair Satisfaction Level

80% ●

On-Campus Recruiting Prior Target Current Progress Increase On-Campus Recruiting – Total # of Employers

145 175-200

192 ● On-Campus Recruiting – Total # of Interviews

779 950-1150

1311 ● On-Campus Recruiting Satisfaction Level

85% ●

On-Campus Events/Fairs Prior Target Current Progress

Increase On-Campus Events/Fairs – Total # of Faculty & Staff Participation

35-40 30 ●

Increase On-Campus Events/Fairs – Total # of Student Attendees

275-300

250 ●

Student Employees Prior Target Current Progress

Increase Total # of Fall On-Campus Student Employees (College Work Study)

350 350-375

351 ●

Increase Total # of Fall On-Campus Student Employees (Non-College Work Study)

1000 1000-1150

1130 ●

Increase Total # of Winter On-Campus Student Employees (College Work Study)

359 350-375

276 ●

Increase Total # of Winter On-Campus Student Employees (Non-College Work Study)

1131 1025-1050

1119 ●

*Michigan State Mandated Target


Holman Success Center


Prior-2009-10 Target-2010-11 Current-2010-11 Success Coach Appointments Prior Target Current Progress

Increase Success Coach Appointments-Overall

1889 3000-3200

3432 ● Increase Success Coach Appointments-SIP

250-270

● Increase Success Coach Appointments-PASS

900-1000

● Increase Success Coach Appointments-Probation

1200-1250

● Increase Success Coach Appointments-UPrep

50-60 59 ● Increase Success Coach Appointments-McCree Scholars

4-5 ● Increase Success Coach Satisfaction Level

●

Tutoring Prior Target Current Progress

Increase Tutor Requests 1360 1500-1600

1661 ●

Increase Tutor Contact Hours 4742 4500-5000

5542 ●

Increase Tutor Satisfaction Level

● Supplemental Instruction Prior Target Current Progress

Increase Supplemental Instruction Attendees

1211 5630-5800

5702 ● ncrease Supplemental Instruction Satisfaction Level

●

At Risk Student Groups Prior Target Current Progress

Increase # of At Risk Students Identified

3200-3600

6875 ● Increase # of At Risk Students Contacted

3200-3600

3259 ● Increase SIP/PASS Students Advised

240-270

183 ●

Increase New SIP Applicants 65-70 66 ●

Increase New SIP Interviews 65-70 65 ●

Increase New SIP Candidates 55-60 54 ●

GEAR UP/College Day Prior Target Current Progress

Increase GEAR UP/College Day Workshop Attendees

500-600

3037 ● Increase GEAR UP/College Day Field Trip Attendees

100-110

55 ● Increase GEAR UP/College Day Overnight Camp Attendees

140-160

64 ●

Other Action Steps Prior Target Current Progress

Increase Skill Building Workshop Attendees

100-125

110 ● Increase UPrep Workshop Attendance

40-45 40 ● Increase # of Progress Reports Received

46000-48000

40956 ● Increase or Maintain GPAs for Students in 4-S Tracker Program

54% 79%* 46% ●

Student Success Network Dashboard

Coordinated Student Advising Team



Overall CSAT Prior Target Current

* Progress

Increase Total Number of All Appointments

1312 2000-2200

1549 ● Increase Total Number of All Students Advised

896 760-800

935 ●

Overall FTIAC and NonFTIAC Prior Target Current

* Progress

Increase Total Number of FTIACs Advised

173 ● Increase Total Number of NonFTIACs Advised

762 ● Increase Total Number of NonFTIAC P1 Appointments



153 ● Increase Total Number of NonProbation Appointments

144 ●

FTIACs by College Increase total number of students advised from each college

Prior Target Current

* Progress

Total Number Students-CAS (FTIAC)

53 ● Total Number Students- CHHS (FTIAC)

34 ● Total Number Students-COB (FTIAC)

15 ● Total Number Students - COE (FTIAC)

26 ● Total Number Students-COT (FTIAC)

15 ● Total Number Students-Undeclared (FTIAC)

25 ● Total Number Students-CAS (NonFTIAC)

210 ● Total Number Students- CHHS (NonFTIAC)

124 ● Total Number Students-COB (NonFTIAC)

84 ● Total Number Students - COE (NonFTIAC)

96 ● Total Number Students-COT (NonFTIAC)

95 ● Total Number Students-Undeclared (NonFTIAC)

101 ●

*Data reflects half year. Appointments-plus brought on-line in January

2011.

*Most of the DRC metrics were not recorded until Jan 2011 or later, so the end result numbers are not necessarily reflective of the entire year


Disability Resource Center


Prior-2009-10 Target-2010-11 Current-2010-11 Disability Resource Services Prior Target Current* Progress

Increase Total # of Accommodation Letters Distributed

506 575-625

608 ●

Increase Total # of Appointments 1000-1100

379 ●

Increase Total # of Walk-Ins 1000-1100

151 ● Increase Total # of New Students

(Intakes)

400-450

137 ● Increase Total # of Returning

Student Visits

1250-1500

259 ● Increase Students Participating in

Live 100% Program 25-35 14 ●

Increase Student Satisfaction Level 92%

●

Interpreter & Cart Services Prior Target Current* Progress

Increase Total Number of Students Using Interpreters and CART (Reported at end of semester)

8 12-16 11 ●

Increase Total Number of Interpreter and CART Service Hours per month

1978 2500-2750

3484 ●

Accurately Keep Account of Total Interpreter Expenses

$36865 $75000 $148827 ● Accurately Keep Account Total CART Expenses

$87173 $90000 $78760 ●

Accurately Keep Account Total Hearing Impairment Service Expenses

$124038 $165000 $227587 ●

Alternative Media Prior Target Current* Progress

Increase Number of Students Using Alternative Media per Semester (Reported at end of semester)

14 20-25 24 ●

Increase Number of Alternative Media Books (Reported at end of semester)

140 200-225

74 ●

Increase # of hours spent weekly on Alternative Media

1000-1200

214 ●

Mentor Program Prior Target Current* Progress

Increase Students Participating in Mentor Program (Reported at end of semester)

15-20 15 ●

Increase Number of Hours Spent on Mentor Program

250-300

10 ● Increase Mentor Program Satisfaction Level (Reported at end of Semester)

92% ●

Other Action Steps Prior Target Current* Progress

Proposals submitted for national, regional and local conferences

5-7 7 ● Sessions selected for presentation at national, regional and local conferences

3-5 5 ●

Submit at least one article for publication in a journal or an article

1 1 ●

Retention and Student Success (RSS)

Plan in Action

7

1

Student Success Network Strategic Plans in Action

Retention & Student Success Strategic Plan in Action…!

Goal #1: To increase the 6-Year graduation rate for FTIAC students

Objective A: Improve 6-Year graduation rate of FTIAC students by 1 percentage point per

year for five years

Action Strategies

1. Develop a five-year retention plan with goals for improvement

Action Steps

a. Increase 1st, 2nd

and 3rd

year fall to fall retention rates

b. Increase 4, 5 and 6 year graduation rates

c. Increase fall to winter retention rates

d. Increase transfer student graduation rates

2. Develop longitudinal retention tracking to generate data reports on student cohort

populations

Action Steps

a. Create reports to inform retention decisions at the college and the University as a

whole levels

b. Create data about transfer student‟s academic success and persistence and

graduation data for sub-groups of transfer students

3. Develop retention targets and goals by college and for targeted student populations, with

plans for regular improvement

Action Steps

a. Increase fall to fall retention rates and graduation rates for high achieving students

b. Increase fall to fall retention rates and graduation rates for students with less than

3.0 high school grade point averages

c. Increase fall to fall retention rates and graduation rates for students with less than

20 ACT Composite scores

d. Increase fall to fall retention rates and graduation rates for underrepresented

ethnic populations

e. Increase fall to fall retention rates and graduation rates for PASS students

f. Increase fall to fall retention rates and graduation rates for SIP students

g. Increase retention rates by college

4. Re-evaluate strategies, policies, and processes to optimize leverage on enrollment and

credit hours

Action Steps

a. Increase percentage of students who make timely class standing progression

i. Sophomore class standing by beginning of second year

ii. Junior class standing by beginning of third year

iii. Senior class standing by beginning of fourth year

2

b. Increase percentage of students completing enough credit hours to graduate in

four years

i. 30 credit hours by beginning of second year

ii. 60 credit hours by beginning of third year

iii. 90 credit hours by beginning of fourth year

c. Increase credit hour completion rates

d. Impact retention by increasing student completion of general education

requirements:

i. Increase percentage of students successfully completing ENGL 121 by

beginning of 2nd year

ii. Increase percentage of students successfully completing CTAC 124 by

beginning of 2nd year (2010 cohort)

iii. Increase percentage of students successfully completing remedial math

(097/098) by beginning of 2nd year

iv. Increase percentage of students successfully completing prerequisite math

(104,105,107,108,112) by beginning of 2nd year I

v. Increase percentage of students successfully completing general education

math (110,118,119,120,140,170) by beginning of 2nd year

vi. Decrease percentage of students who only complete ENGL 120 by

beginning of 2nd year

5. Create quantitative goals for Student Success Network areas with metrics for

improvement

Action Steps

a. Implement Student Success Network Strategic Plan based on completion on

departmental plans in action



Action Strategies


Action Steps

a. Implement Student Success Network Strategic Plan based on completion of

department Plans in Action

2. Enhance the undergraduate advising experience on campus

a. Embedded throughout the SSN department Plans in Action




Action Strategies

1. Require all students on academic probation to meet with CSAT in order to create an

academic student success plan

Action Steps

a. Increase the percentage of FTIAC students in academic „good standing‟

b. Decrease the percentage of FTIAC students on academic probation

3

c. Increase the percentage of all undergraduate students in academic „good standing‟

d. Decrease the percentage of all undergraduate students on academic probation

e. Increase the retention and graduation rates of FTIAC students who end the first fall

term on academic probation

f. Increase 1st through 3

rd year cumulative grade point averages

g. Decrease the percentage of FTIAC students who end the first fall term with GPAs

between 2.00 and 2.49 so they are less vulnerable to slipping onto academic probation

in subsequent terms.



(UACDC)

Action Steps

a. Increase the number of undergraduate students who have declared a major by the

time they have earned 45 credit hours

Goal #4: To be recognized for service and public engagement (refer to each

department/unit Plan in Action)


Objective A: Increase the number of grant proposals submitted, including federal, state and

foundations

Action Strategies

1. Each department will seek funding to create and develop initiatives which support the

Student Success Network‟s vision of providing programs to serve as models for best

practices

Action Steps

a. Submit one grant for a new initiative

Objective B: To market SSN initiatives at local, state and federal level

Action Strategies

1. Each department will identify, publicize, and validate SSN programs to external

audiences through comprehensive communication

Action Steps

a. Market all programs and services as it relates to target audience

2. Each department will determine programs and services that could become known as “best

practices” in service areas and apply for and secure awards and recognition

Action Steps

a. Seek award recognition for each SSN unit

3. Each department will be more intentional in sharing programs at the state and national

levels through journal articles, conference presentations, poster sessions, etc.

Action Steps

a. Submit proposals for presentations at national conferences

b. Number of proposals selected for presentations at national conferences

c. Submit at least one article for publications in state and national journals

4


space utilization (refer to each department/unit Plan in Action) Action Strategies

1. Create web presence for SSN

Goal #7: To enhance faculty support and staff success

Objective A: Provide faculty with information, resources and channels of communication to

enhance student success

Action Strategies

1. Develop Academic Student Success Summits and other programming that will promote

professional development

2. Create and develop print and electronic resources to support faculty

Objective 2: Attract, develop, retain, and reward a diverse workforce through professional

development programs and other opportunities

Action Strategies

1. Post the EMU Code of Ethics in all SSN departments and establish the expectation that

all staff will abide by the code.

2. Develop SSN policy and procedural manuals

Action Steps

a. Each department/area will create policies and procedure manuals

3. Identify ways to keep Student Success Network (SSN) staff energized

Action Steps

a. Create committees to discover ways to energize staff

b. Create webinars and other professional development opportunities

c. Create an internal reward system to acknowledge SSN staff performance

d. Sponsor events and activities outside the work environment

4. Monitor involvement in the external community to determine University return on

investment

Action Steps

a. Compile list of staff involvement in activities and events that bring recognition to

EMU

5. Create a continuous improvement team for SSN

6. Create professional development programs utilizing professional expertise within the

University

Action Steps

a. Identify expertise from faculty, staff and administration within the university and

the local community to create training opportunities for SSN staff

7. Encourage staff educational pursuits and career aspirations

Action Steps

a. Create SSN succession planning for staff

b. Job shadowing opportunities

RSS Holding the Plan Accountable Benchmarks 8

Retention and Student Success Previous Years Benchmarks and 2010-11 Targets

Target End Result

2007-08 2008-09 2009-10 2010-11 2010-11

1. Increase overall retention & graduation rates by 1%

each year (target cohort in parentheses):□

Increase 1st year fall to fall retention ( 2010 cohort ) 1681/2366-71% 1552/2167-72% 1679/2196-76.5% 77.50% 76.3%

Increase 2nd year fall to fall retention (2009 cohort) 1263/2272-56%* 1415/2366-60% 1278/2167-59% 60% 63.5%

Increase 3rd year fall to fall retention (2008 cohort) 1252/2301-54% 1159/2272-51%* 1292/2366-55% 56% 54.1%

Increase 4 year graduation rate (2007 cohort) 280/2281-12% 297/2301-13% 276/2272-12%* 13% 12.4%

Increase 5 year graduation rate (2006 cohort)* 741/2479-30% 659/2281-29% 692/2301-30% 28%* 28.7%

Increase 6 year graduation rate (2005 cohort) 928/2601-36% 985/2479-40% 860/2281-38% 39% 39.6%

Increase 8 year graduation rate (2003 cohort) 45.91% 45.08% 42.75% 44% 45.6%

Increase 1st fall to first winter retention rate 88.79% 92.30% 92.79% 93.00%

Increase 2nd fall to 2nd winter retention rate 66.91% 67.28% 71.99% 73%

Increase 3rd fall to 3rd winter retention rate 53.74% 57.05% 56.44% 57.50%

Increase 4th fall to 4th winter retention rate 52.67% 48.72% 51.78% 53%

Increase 6 year transfer graduation rate (2005 cohort) NA 52.52% 56.46% 57% 51.9%

2. Increase student academic success: □

Increase % of FTIAC students in academic good standing at end of 1st

term (2011 cohort)1522/2167-70% 1736/2196-79% 1549/1955-79% 80%

Decrease % of FTIAC students on probation at end of 1st term (2011

cohort)645/2167-30% 458/2196-21% 405/1955-21% 20%

Increase % of FTIAC students in academic good standing at end of

2nd term (2011 cohort)73% 81% 80% 81%

Decrease % of FTIAC students on probation at end of 2nd term (2011

cohort)26% 18% 19% 19%

Increase % of undergraduate students in good standing in fall term

(all F11 UGs)15365/17283-89% 16048/17780-90% 16822/18554-91% 91.5%

Decrease % of undergraduate students on probation in fall term (all

F11 UGs)1918/17283-11% 1732/17780-10% 1732/18554-9% 8.5%

Decrease % of undergraduate students on probation in winter term

(all F11 UGs)1493/16161-9.2% 1407/16911-8.3% 1419/17520-8.1% 8%

Increase 1st year return rate of FTIAC students on probation at end

of 1st term (2010 cohort)343/678-51% 335/645-52% 252/458-55% 56%

Increase 2nd year return rate of FTIAC students on probation at end

of 1st term (2009 cohort)149/607-25% 222/678-33% 202/645-31% 32%

Increase 3rd year return rate of FTIAC students on probation at end

of 1st term (2008 cohort)123/553-22% 127/607-21% 179/678-26% 27%

Increase 4 year graduation rate of FTIAC students on probation at

end of 1st term (2007 cohort)3/574-0.5% 2/553-0.3% 3/607-0.5% 1%

Action StepsPrevious Year Benchmarks


Target End Result

2007-08 2008-09 2009-10 2010-11 2010-11Action Steps

Previous Year Benchmarks


end of 1st term (2006 cohort)24/634-4% 26/574-4.5% 27/553-5% 5%


end of 1st term (2005 cohort)NA 49/634-8.5% 59/574-9% 9.5%

Increase FTIAC 1st year average cumulative GPA (2010

cohort)2.75 2.75 2.88 2.91

Increase FTIAC 2nd year average cumulative GPA (2009

cohort)2.94 2.92 2.94 2.96

Increase FTIAC 3rd year average cumulative GPA (2008

cohort)3.00 3.03* 3.00 3.10

Decrease % of FTIACs who end the 1st fall term with

GPAs between 2.00 and 2.49 so fewer are vulnerable to slipping

into academic probation (2011 cohort)

269/2167-12% 285/2196-13% 226/1955-12% 13%

3. Increase credit hour completion & progress resulting in

greater, earlier graduation rates:□

Increase % of students with sophomore class status at end of 1st

year (percent of returning students) (2010 cohort)1514/1681-90% 1357/1552-87% 1506/1679-90% 91%

Increase % of students with junior class status at end of 2nd year

(percent of returning students) (2009 cohort)1022/1262-81% 1097/1415-78% 959/1278-75% 76%

Increase % of students with senior class status at end of 3rd year

(percent of returning students) (2008 cohort)880/1252-70% 860/1159-74% 892/1292-70% 70%

Increase % of students completing 30 credit hours at end of 1st


Increase % of students completing 60 credit hours at end of 2nd


Increase % of students completing 90 credit hours at end of 3rd


Increase FTIAC 1st year credit hour completion rate (2010

cohort)87% 86% 87.4% 88.0%

Increase FTIAC 2nd year credit hour completion rate (2009

cohort)90% 90% 88.5% 89.5%

Increase FTIAC 3rd year credit hour completion rate (2008

cohort)89% 90% 89.5% 90.0%

Increase 6 year graduation rates for high achieving students (3.5-

.99 CumGPA)NA 67.6% 62.4% 65.0%


Target End Result

2007-08 2008-09 2009-10 2010-11 2010-11Action Steps


4. Impact retention by increasing student completion of

general education requirements:□

Increase % of students successfully completing ENGL 121 by

beginning of 2nd year (2010 cohort)1327/2366-56% 1288/2167-59% 1391/2196-63% 64%

Increase % of students successfully completing CTAC 124 by


Increase % of students successfully completing remedial math

(097/098) by beginning of 2nd year (2010 cohort)216/2366-9.1% 245/2167-11.3% 274/2196-12.5% 13%

Increase % of students successfully completing prerequisite math

(104,105,107,108,112) by beginning of 2nd year (2010 cohort)143/2366-6% 127/2167-6% 153/2196-7% 7.5%

Increase % of students successfully completing general education

math (110,118,119,120,140,170) by beginning of 2nd year (2010

cohort)

790/2366-33.4% 661/2167-30.5% 783/2196-35.7% 36.5%

Decrease % of students who only complete ENGL 120 by


5. Increase retention/graduation rates for at risk groups of

students:□

A. African American students □

Increase 1st year fall to fall retention (2010 cohort) 444/636-70% 498/705-71% 490/637-77% 78% 74.6%

Increase 2nd year fall to fall retention (2009 cohort) 238/559-43% 332/636-52% 372/705-53% 54% 58.7%

Increase 3rd year fall to fall retention (2008 cohort) 241/511-47% 211/559-38% 288/636-45% 46% 47.1%

Increase 4 year graduation rate (2007 cohort) 24/524-5% 24/511-5% 15/559-3% 3.5% 3.9%



B. Less than 3.0 HSGPA □

Increase 1st year fall to fall retention (2010 cohort) 637/1032-62% 650/1021-64% 661/914-72% 73%

Increase 2nd year fall to fall retention (2009 cohort) 433/967-45% 486/1032-47% 489/1021-48% 49%

Increase 3rd year fall to fall retention (2008 cohort) 439/990-44% 374/967-39% 429/1032-42% 43%

Increase 4 year graduation rate (2007 cohort) 43/1034-4% 51/990-5% 43/967-3.5% 4.5%

Increase 5 year graduation rate (2006 cohort) 170/1128-15% 156/1034-15% 165/990--17% 17%

Increase 6 year graduation rate (2005 cohort) NA 267/1128-24% 240/1034-23% 24%

C. Less than 20 ACT composite score □

Increase 1st year fall to fall retention (2010 cohort) 580/835-70% 614/893-69% 579/785-74% 75%

Increase 2nd year fall to fall retention (2009 cohort) 407/844-48% 465/835-56% 469/893-53% 54%


Target End Result

2007-08 2008-09 2009-10 2010-11 2010-11Action Steps


Increase 3rd year fall to fall retention (2008 cohort) 424/861-49% 371/844-44% 403/835-48% 49%

Increase 4 year graduation rate (2007 cohort) 48/877-6% 57/861-7% 42/844-5% 6%

Increase 5 year graduation rate (2006 cohort) 223/993-22% 164/877-19% 158/861-18% 18%

Increase 6 year graduation rate (2005 cohort) NA 310/993-31% 212/877-24% 25%

D. PASS □

Increase 1st year fall to fall retention (2010 cohort) 70/111-63% 87/135-64% 123/172-72% 73% 73.7%



Increase 4 year graduation rate (2007 cohort) 8/176-4.5% 3/119-2.5% 2/128-1.5% 2.5% 0.9%


Increase 6 year graduation rate (2005 cohort) NA 36/182-20% 39/176-22% 23% 18.5%

E. SIP ◊

Increase 1st year fall to fall retention (2010 cohort) 47/60-78% 39/57-68% 39/48-81% 81.5% 80.4%





Increase 6 year graduation rate (2005 cohort) NA 8/46-17% 7/51-14% 15% 21.4%

6. Encourage earlier declaration of major:

Decrease % of undeclared undergraduate students who have

earned between 45 and 59 credit hours17.66% 13.93% 14.83% 14%


earned between 60 and 74 credit hours10.42% 10.89% 12.88% 12%


earned 75 or more credit hours13.46% 13.35% 15.60% 15%

7. Increase Retention Rates by College

Increase retention for College of Arts & Sciences TDB

Increase retention for College of Business TDB

Increase retention for College of Education TDB

Increase retention for College of Health & Human Services TDB

Increase retention for College of Technology TDB

8. Marketing (annually each department will:)

Submit one grant for a new initiative TDB


Target End Result

2007-08 2008-09 2009-10 2010-11 2010-11Action Steps


Market all programs and services as it relates to target audience TDB

Seek award recognition for each SSN unit TDB

Submit proposals for presentations at national conferences TDB

Number of proposals selected for presentations at national

conferencesTDB

Submit at least one article for publications in state and national

journalsTDB

9. Faculty Support and Staff Success

Each department/area will create policies and procedure

manualsTDB

Create committees to discover ways to energize staff TDB

Create webinars and other professional development

opportunitiesTDB

Create an internal reward system to acknowledge SSN staff

performanceTDB

Sponsor events and activities outside the work environment TDB

Compile list of staff involvement in activities and events that bring

recognition to EMUTDB

Identify expertise from faculty, staff and administration within the

university and the local community to create training

opportunities for SSN staff

TDB

Create SSN succession planning for staff TDB

Job shadowing opportunities TDB

10. Decrease Intent Majors (FTIACs) 2007 Cohort 2008 Cohort 2009 Cohort 2010 Cohort

College of Arts & Sciences 129 92 125 TDB 90

College of Business 303 279 271 TDB 181

College of Education 252 235 264 TDB 251

College of Health & Human Services 191 244 212 TDB 205

College of Technology 9 2 8 TDB 10

* Faculty Strike Fall 2006, Clery Act Violation Winter 2007

TDB=To Be Determined

□ End Result Fall 11- Data for these measures will be available after the fall 2011 OFFICIAL_RECORD

warehousing on January 13, 2012

RSS Holding the Plan Accountable Future Targets 9

Retention and Student Success Future Targets 2011-2015

2010-11□ 2011-12 2012-13 2013-14 2014-15

Target Range Target Range Target Range Target Range Target Range

1. Increase overall retention & graduation rates : (cohort

for 2010-11 targets in parentheses)Increase 1st year fall to fall retention ( 2010 cohort ) 77.5% 78 79 80 81

Increase 2nd year fall to fall retention (2009 cohort) 60% 61 62 63 64

Increase 3rd year fall to fall retention (2008 cohort) 56% 57 58 59 60

Increase 4 year graduation rate (2007 cohort) 13% 14 15 16 17




Increase 1st fall to winter retention rate 93% 93.5 94 94.5 95

Increase 2nd fall to winter retention rate 73% 74 75 76 77

Increase 3rd fall to winter retention rate 57.5% 58.5 59.5 60.5 61.5

Increase 4th fall to winter retention rate 53% 54 55 56 57

Increase 6 year transfer graduation rate 57% 58 59 60 61

2. Increase student academic success:

Increase % of FTIAC students with academic good standing at end of

1st term 80% 81 82 83 84

Decrease % of FTIAC students on probation at end of 1st term 20% 19 18 17 16

Increase % of FTIAC students with academic good standing at end of

2nd term 81% 82 83 84 85

Decrease % of FTIAC students on probation at end of 2nd term 19% 18 17 16 15

Increase % of undergraduate students in good standing in fall term 91.5% 92 92.5 93 94

Decrease % of undergraduate students on probation in fall term 8.5% 8 7.5 7 6

Decrease % of undergraduate students on probation in winter term 8% 7.5 7 6.5 6

Increase 2nd year return rate of FTIAC students on probation at end

of 1st term 56% 57 58 59 60

Increase 3rd year return rate of FTIAC students on probation at end

of 1st term 32% 33 34 35 36

Increase 4th year return rate of FTIAC students on probation at end

of 1st term 27% 28 29 30 31


end of 1st term 1% 2 3 4 5

Future Year Action Step Targets


2010-11□ 2011-12 2012-13 2013-14 2014-15

Target Range Target Range Target Range Target Range Target RangeFuture Year Action Step Targets


end of 1st term 5% 6 7 8 9


end of 1st term 9.5% 10.5 11.5 12.5 13.5

Increase FTIAC 1st year average cumulative GPA 2.91 2.92 2.93 2.94 2.95

Increase FTIAC 2nd year average cumulative GPA 2.96 2.97 2.98 2.99 3

Increase FTIAC 3rd year average cumulative GPA 3.10 3.11 3.12 3.13 3.14Decrease % of FTIACs who end the 1st fall term with GPAs

between 2.00 and 2.49 so fewer are vulnerable to slipping into academic

probation

13% 12 11 10 9

3. Increase credit hour completion & progress resulting in

greater, earlier graduation rates:Increase % of students with sophomore class status at end of 1st

year (percent of returning students) 91% 92 93 94 95

Increase % of students with junior class status at end of 2nd year

(percent of returning students) 76% 77 78 79 80

Increase % of students with senior class status at end of 3rd year

(percent of returning students) 70% 71 72 73 74

Increase % of students completing 30 credit hours at end of 1st


Increase % of students completing 60 credit hours at end of 2nd

year (percent of returning students)37% 38 39 40 41

Increase % of students completing 90 credit hours at end of 3rd


Increase FTIAC 1st year credit hour completion rate 88% 89 90 91 92

Increase FTIAC 2nd year credit hour completion rate 90% 90 91 92 93

Increase FTIAC 3rd year credit hour completion rate 90% 91 92 93 94

Increase 6 year graduation rates for high achieving students (3.5-

.99 CumGPA)65% 66 67 68 69

4. Impact retention by increasing student completion of

general education requirements:Increase % of students successfully completing ENGL 121 by

beginning of 2nd year 64% 65 66 67 68

Increase % of students successfully completing CTAC 124 by

beginning of 2nd year 50% 51 52 53 54


2010-11□ 2011-12 2012-13 2013-14 2014-15


Increase % of students successfully completing remedial math

(097/098) by beginning of 2nd year 13% 14 15 16 17

Increase % of students successfully completing prerequisite math

(104,105,107,108,112) by beginning of 2nd year 7.5% 8.5 9.5 10.5 11.5

Increase % of students successfully completing general education

math (110,118,119,120,140,170) by beginning of 2nd year 36.5% 37.5 38.5 39.5 40.5

Decrease % of students who only complete ENGL 120 by beginning

of 2nd year 4% 5 6 7 8

5. Increase retention/graduation rates for at risk groups of

students:A. African American Students

Increase 1st year fall to fall retention (2010 cohort) 78% 78.5 79 79.5 80



Increase 4 year graduation rate (2007 cohort) 3.5% 4.5 5.5 6.5 7.5



B. Less than 3.0 HSGPA




Increase 4 year graduation rate (2007 cohort) 4.5% 5.5 6.5 7.5 8.5



C. Less than 20 ACT Composite Score








2010-11□ 2011-12 2012-13 2013-14 2014-15


D. PASS

Increase 1st year fall to fall retention (2010 cohort) 73% 74 75 76 75



Increase 4 year graduation rate (2007 cohort) 2.5% 4 5 6 7



E. SIP

Increase 1st year fall to fall retention (2010 cohort) 81.5% 81.75 82 82.5 83






6. Encourage earlier declaration of major:


earned between 45 and 59 credit hours14% 13 12 11 10


earned between 60 and 74 credit hours12% 11 10 9 8


earned 75 or more credit hours15% 14 13 12 11

7. Increase Retention Rates by College

Increase retention for College of Arts & SciencesTo Be Determined

(TBD)

Increase retention for College of Business TBD

Increase retention for College of Education TBD

Increase retention for College of Health & Human Services TBD

Increase retention for College of Technology TBD


2010-11□ 2011-12 2012-13 2013-14 2014-15


8. Marketing (annually each department will:)

Submit one grant for a new initiative TBD

Market all programs and services as it relates to target audience TBD

Seek award recognition for each SSN unit TBD

Submit proposals for presentations at national conferences TBD

Number of proposals selected for presentations at national

conferencesTBD

Submit at least one article for publications in state and national

journalsTBD

9. Faculty Support and Staff Success

Each department/area will create policies and procedure manuals TBD

Create committees to discover ways to energize staff TBD

Create webinars and other professional development

opportunitiesTBD

Create an internal reward system to acknowledge SSN staff

performanceTBD

Sponsor events and activities outside the work environment TBD

Compile list of staff involvement in activities and events that bring

recognition to EMUTBD

Identify expertise from faculty, staff and administration within the

university and the local community to create training

opportunities for SSN staff

TBD

Create SSN succession planning for staff TBD

Job shadowing opportunities TBD

10. Decrease Intent Majors

College of Arts & Sciences TBD

College of Business TBD

College of Education TBD

College of Health & Human Services TBD

College of Technology TBD

□ End Result Fall 11- Data for these measures will be available after the fall 2011 OFFICIAL_RECORD warehousing on January 13, 2012

University Advising and Career Development Center (UACDC)

Plan in Action

10

1


University Advising & Career Development Center (UACDC) Plan in Action…!

Goal #1: To increase the 6-Year graduation rate for FTIAC students (refer to

RSS Plan in Action)



Action Strategies


Action Steps

a. Personalized Academic Advising Resource folders sent to all freshmen

b. Personalized correspondence to target student populations (i.e. seniors,

undeclared, new freshmen, transfers)


Action Steps

a. “LIFE” exploration floor (Themed Community) Programs (refer to glossary for

description)

b. “LIFE” exploration floor participation

c. “LIFE” exploration floor satisfaction

d. Advising Outreach provided in First-Year Center (FYC)

e. Increase number of students who are academically advised

f. Increase number of students who meet with Career Coaches

g. Increase number of students completing at least 30+ hours in the first year (refer

to RSS metrics)


programs

Action Steps

a. Number of students completing 60+ hours in the second year (refer to RSS

metrics)

b. Number of programs created to meet the needs of these populations

c. Create programs by acting upon recommendations of the Student Success Council


years

Actions Steps

a. Number of students completing at least one math course by the beginning of the

second year (refer to RSS metrics)

b. Number of students completing quantitative reasoning requirement by end of


c. Number of students completing ENG 121 by beginning of the second year (refer

to RSS metrics)

2

d. Number of students completing CTAC 124 by beginning of second year (refer to

RSS metrics)


Action Steps

a. Implement UACDC Plan in Action as it relates to transfer students

6. Decrease the number of Intent students within the respective colleges (refer to RSS

metrics)

Action Steps

a. Strategize with students during appointments


Action Steps

a. Student participation (freshmen & sophomore) in academic advising by college

b. Student participation (freshmen-seniors) in Career Coaching by college

c. Student participation (juniors & seniors) in Corporate Relations by college


Action Steps

a. Overall UACDC satisfaction

b. Career Services satisfaction

c. Academic Advising satisfaction

d. Overall Job Fair satisfaction

e. Overall On-Campus Recruiting satisfaction



Action Steps

a. Evaluate services based on data and survey results


Action Strategies


Action Steps

a. Number of U-Crew deployments (refer to glossary for description)

b. Number of students served through U-Crew

c. Satisfaction level of U-Crew participants

d. Campus presentations and program outreach



Action Steps

a. Increase programs provided by UACDC to the University community


Action Steps

a. Submit a UACDC continuous improvement project within next five years


sophomore years

Action Steps

a. Number of students academically advised

b. Number of students career coached

c. Number of students who have completed general education requirements in first

two years

3


junior and senior years by increasing:

Action Steps

a. Number of participants at college specific career events

b. Number of Corporate Relations workshops

c. Number of Internship Opportunities available


university efforts

Action Steps

a. Establish UACDC Advisory Board


Action Strategies



Action Steps

a. Total number of letters distributed to undeclared students

b. Total number of Academic Advising appointments to undeclared Students

c. Total number of Career Coaching appointments to undeclared Students

d. Total number of new students (initial meetings)

e. Total number of returning student visits

f. Total number of SIP & PASS student advising appointments

2. Improve and consolidate UACDC processes

Action Steps

a. Overall UACDC satisfaction survey

b. Cross-Training of professional staff

c. Increase the number of group advising sessions

d. Transition to one calendar scheduling system

e. Launch and track number of visits to UACDC website



Action Steps

a. “LIFE” exploration floor (Themed Community) Programs

b. “LIFE” exploration floor participation

c. “LIFE” exploration floor satisfaction

d. Total number of students served during Advising outreach (Swoop In,

Registration Blitz)

e. Total number of attendees at on-campus events (Fall Major Fest)




Action Strategies


academic student success plan (not applicable)

2. Place a hold on registration accounts for students who do not meet with CSAT (not

applicable)

4


(UACDC)

Action Steps

a. Personalized emails to undecided students

b. Personalized follow-ups to students who met with Career Coaches



Action Strategies


shadowing experiences by increasing:

Action Steps

a. Total number of internship opportunities available

b. Total number of degree positions available

c. Number of joint programs with Alumni Relations


Action Steps

a. Number of employers hosted at athletic and other university events


Action Steps

a. Number of alumni involved in career programs

4. Improve tracking of alumni regarding professional experiences, career satisfaction, and

the role EMU played in their career path

Action Steps

a. Number of emails sent to faculty regarding graduate placement outcomes

b. Number of responses from faculty regarding graduate placement outcomes

c. Number of alumni contacts (and alumni in jobs) through social media outlets

d. Establish an alumni contact resource list (through UACDC development and

through Alumni Relations)

5. Provide better information on graduate success in workplace

Action Steps

a. Response rate on alumni survey

b. Placement rate on alumni survey

c. Number of alumni contacts (and alumni in jobs) through social media outlets



Action Strategies

1. Create relationships with regional employers to expand opportunities for students

Action Steps

a. Increase job and internship opportunities for students in the greater Michigan area


Action Steps

a. Number of New Transfer Group Advising/Orientation sessions

b. Number of students who participate in New Transfer Group Advising/Orientation

c. Establish a transfer academic success program

5



Action Steps

a. Offer programs to assist with enhancing middle and high school students’

understanding of the university environment as it relates to majors and careers


and succeed in college and increase staff and student community service and civic

engagement

Action Steps

a. Offer academic and career advice to above population


Action Steps

a. Number of programs provided to student organizations regarding academic and

career advising needs

b. Number of participants in programs provided to student organizations regarding

academic and career advising needs

c. Satisfaction level of participants in programs provided to student organizations

regarding academic and career advising needs


(refer to RSS Plan in Action)


space utilization



Action Strategies

1. Use technology to enhance delivery of student services and learning experiences

Action Steps

a. Number of visits to the UACDC Website

b. Number of students using social media related to UACDC

c. Explore use of online chat for advising and career coaching

d. Utilize advisor reports function through GradesFirst

Goal #7: To enhance faculty support and staff success (refer to RSS Plan in

Action)

UACDC Holding the Plan Accountable Benchmarks 11

UACDC Previous Years Benchmarks and 2011-12 Targets

Target End Result

2007-08 2008-09 2009-10 2010-11^ 2011-12 2011-12

Total Number of New Freshman Students Seen 500 - 700

New Freshman Individual Appointments 530 575 520 306 300-400

Students Participating in New Freshman Group Advising 200 - 300

Establish Number of New Freshman Group Advising Events 7 - 10

Total Number of New Transfer Students Seen 2600-3000

New Transfer Individual Appointments 2983 3077 3409 1898 1850 - 2000

Students Participating in New Transfer Group Advising 750 - 1000

Establish Number of New Transfer Group Advising Events 15 - 20

Current Student Appointments 630 758 1242 950 1050 - 1150

Increase 2nd Bachelor Appointments 570 445 599 548 600 - 650

Individualized Studies Program (ISP) Appointments 38^ 100 - 125

SIP/PASS Advising Contacts 200 - 250

Re-enroll Student Visits 284 241 356 313 350 - 400

Total UACDC Advising Walk-In Traffic 4399 4570 5627 7422 7000 - 7500

Total Advising (Appointments + Walk-Ins + Group Advising) 9396 9666 11753 11437 12000 - 13000

Increase Total CAS Student Contacts (Advising) 541^ 1750 - 2000

Increase Total COE Student Contacts (Advising) 147^ 500 -550

Increase Total COB Student Contacts (Advising) 147^ 500 - 550

Increase Total COT Student Contacts (Advising) 97^ 300 - 350

Increase Total CHHS Student Contacts (Advising) 217^ 700 - 750

Increase Total Undecided Students (Advising) 224^ 750 - 800

Major/Minor Changes 2714^ 10000 - 11000

Increase Total Number of Students Served/Supported Through Advising

Outreach (Outside UACDC)1983 3000 - 3500

Increase Academic Advising Satisfaction Level 85 - 90%

Increase Career Coaching Appointments -- Freshman 241 231 347 348 500 - 550

Increase Career Coaching Appointments – Sophomores 402 360 320 384 550 - 600

Increase Career Coaching Appointments – Juniors 915 584 504 615 700 - 750

Increase Career Coaching Appointments – Seniors 1094 840 841 1077 1200 - 1250

Increase Career Coaching Appointments – Graduate 551 552 376 295 400 - 450

Increase Career Coaching Appointments – Alumni 382 405 386 488 525 - 625

Increase Career Coaching Appointments – Other 50-75

Increase Total Career Coaching Appointments 3585 2972 2774 3237 3925 - 4300


Career Coaching

Academic Advising


Target End Result

2007-08 2008-09 2009-10 2010-11^ 2011-12 2011-12Action Steps


Establish Total CAS Student Contacts (Coaching) 700-750

Establish Total COE Student Contacts (Coaching) 300-350

Establish Total COB Student Contacts (Coaching) 350-400

Establish Total COT Student Contacts (Coaching) 394-430

Establish Total CHHS Student Contacts (Coaching) 600-650

Establish Total Undecided Students (Coaching) 600-645

Number of personalized follow-ups to students who met with Career

Coaches1500-1650

Increase Career Coaching Satisfaction Level 85 - 90%

Eastablish Total CAS Student Contacts (CRM) 281-305

Eastablish Total COE Student Contacts (CRM) 150-165

Establish Total COB Student Contacts (CRM) 300-325

Establish Total COT Student Contacts (CRM) 150-160

Establish Total CHHS Student Contacts (CRM) 100-120

Workshops -- Total Number 15-20

Workshops – Total Number of Student Attendees 450 - 600

Job/Career Fairs – Increase Total Number of Employers 821 435 350 434 500 - 550

Job/Career Fairs – Increase Total Number of Student Attendees 5201 2942 3295 4392 5000 - 5500

Increase Job/Career Fair Satisfaction Level 85 - 90%

On-Campus Recruiting – Increase Total Number of Employers 248 165 145 192 250 - 300

On-Campus Recruiting – Increase Total Number of Interviews 1417 945 779 1311 1500 - 1750

Increase On-Campus Recruiting Satisfaction Level 85 - 90%

Establish Number of Regional Internship Opportunities Available 150-200

Establish Number of Regional Degree Positions Available 800-1000

Establish Number of Employers Hosted at Athletic and Other University

Events15-20

Establish Number of Joint Programs with Alumni Relations 2-5

Establish Number of emails sent to faculty regarding outcomes of

graduates75-200

Establish Number of responses from faculty regarding graduate placement

outcomes25-50

Increase Response Rate on Alumni Survey 30-35%

Increase Placement Rate on Alumni Survey 84-88%

Corporate Relations Management


Target End Result

2007-08 2008-09 2009-10 2010-11^ 2011-12 2011-12Action Steps


CHHS Pre-Intent Students Advised under mandatory advising program 200-300

Pre-Med Intent Students Advised under collaborative program with

Biology50-75

Pre-Med Intent Students Coached under collaborative program with

Biology20-40

Number of programs provided to student organizations regarding

academic advising7 - 10

Number of participants in student organization programs for academic

advising150 - 250

Student satisfaction with programs provided to student orgs regarding

academic advising85 - 90%

Number of programs provided to student organizations regarding career

advising5-10

Number of participants in student organization programs for career

advising30-50

Number of programs created to meet the needs of Sophomore

populations2-3

Number of programs created to meet the needs of Senior populations 2-3


career advising85 - 90%

On-Campus Events/Fairs – Increase Total Number of Faculty & Staff

Participation30 35-75

On-Campus Events/Fairs – Increase Total Number of Student Attendees 250 325 - 400

Establish number of FTIAC students receiving personalized contacts 2123 (Fall '11)

Establish number of freshman students receiving personalized contacts 618 (Fall '11)

Establish number of sophomore students receiving personalized contacts 1842 (Fall ' 11)

Establish number of junior students receiving personalized contacts 1439 (Fall '11)

Establish number of senior students receiving personalized contacts 1956 (Fall '11)

Other UACDC Activities and Outreach


Target End Result

2007-08 2008-09 2009-10 2010-11^ 2011-12 2011-12Action Steps


Establish number of new transfer students receiving personalized contacts 2134 (Fall '11)

Establish number of returning transfer students receiving personalized

contacts6137 (Fall '11)

Number of personalized communication events for FTIACs 5-7

Number of personalized communication events for freshman 2-3

Number of personalized communication events for sophomores 5-7

Number of personalized communication events for juniors 5-7

Number of personalized communication events for seniors 5-7

Number of personalized communication events for new transfers 5-7

Number of personalized communication events for returning transfers 5-7

Establish personalized correspondence events to undeclared students 5-7

Number of Visits to UACDC website 8000-10000

Establish Number of Students using Social Media to connect with UACDC

(may need to track by each option)300-500

Number of Alumni Mentors/Coaches on LinkedIn 300 - 350

Number of UACDC Cross-Trained in another UACDC area beyond primary

function12-15

Establish Number of U-Crew Clinics 22-24

Establish Number of Students Participating in U-Crew Clinics 300-500

Establish Student Satisfaction with U-Crew Participation 85 - 90%

LIFE Exploration Floor Programs 10-15

LIFE Exploration Floor Program Attendance 300-500

Life Exploration Floor Student Satisfaction 85 - 90%

Number of alumni involved in career programs 15-20

Number of alumni contacts through social media outlets 200-300

Establish an alumni contact resource list (through UACDC development

and through Alumni Relations)100-200

Establish a transfer academic success program 1 - 2

Number of programs to assist with enhancing middle and high school

students’ understanding of the university environment as it relates to

majors and careers

1 - 2

Establish number of academic advising sessions to foster, orphaned and

abandoned teens To be determined


Target End Result

2007-08 2008-09 2009-10 2010-11^ 2011-12 2011-12Action Steps


Establish number of career advising sessions to foster, orphaned and

abandoned teens To be determined

UACDC campus presentations and program outreach (to any audience)

events30-50

Proposals submitted for national, regional and local conferences 1-3

Sessions selected for presentation at national, regional and local

conferences1-3

Submit at least one article for publication in a journal or an article 1-3

Grant submissions for new initiatives 1 - 2

Establish UACDC Advisory Board 1

Submit a continuous action project within 5 years 1

Increase Total Number of Fall On-Campus Student Employees (College

Work Study)125 239 350 351 360-375

Increase Total Number of Fall On-Campus Student Employees (Non-

College Work Study)396 634 1000 1130 1120-1150

Increase Total Number of Winter On-Campus Student Employees (College

Work Study)130 130 359 276 275-290

Increase Total Number of Winter On-Campus Student Employees (Non-

College Work Study)414 699 1131 1119 1110-1140

^Some of the metrics were not recorded until January 2011 or later, so the end

result numbers not necessarily reflective of the entire year

Not Available or Not Applicable at that time

Student Employment

UACDC Holding the Plan Accountable Future Targets 12

UACDC Future Targets 2011-2015

2011-12 2012-13 2013-14 2014-15

Target Range Target Range Target Range Target Range

Total Number of New Freshman Students Seen 500 - 700 630 - 830 770 - 970 920 - 1120

New Freshman Individual Appointments 300 - 400 300-400 300-400 300-400

Students Participating in New Freshman Group Advising 200 - 300 330-430 470-570 620-720

Establish Number of New Freshman Group Advising Events 7 - 10 11-15 16-20 22-26

Total Number of New Transfer Students Seen 2600-3000 3000-3300 3500-3800 4000-4200

New Transfer Individual Appointments 1850 - 2000 1950 - 2100 1950 - 2100 1950 - 2100

Students Participating in New Transfer Group Advising 750 - 1000 1050 - 1200 1550 - 1700 2050 - 2100

Establish Number of New Transfer Group Advising Events 15 - 20 22-27 30-35 38-43

Current Student Appointments 1050 - 1150 1265-1365 1500-1600 1760-1860

Increase 2nd Bachelor Appointments 600 - 650 670-720 790-840 920-970

Individualized Studies Program (ISP) Appointments 100 - 125 130-150 165-185 205-225

SIP/PASS Advising Contacts 200 - 250 200-250 200-250 275-325

Re-enroll Student Visits 350 - 400 440-490 540-590 650-700

Total UACDC Advising Walk-In Traffic 7000 - 7500 8250-8700 9500-10000 11000-11500

Total Advising (Appointments + Walk-Ins + Group Advising) 12000 - 13000 14300-15300 16830-17830 19610-20610

Increase Total CAS Student Contacts (Advising) 1750 - 2000 2200-2450 2600-2800 3080-3280

Increase Total COE Student Contacts (Advising) 500 -550 600-650 700-750 825-875

Increase Total COB Student Contacts (Advising) 500 - 550 600-650 700-750 825-875

Increase Total COT Student Contacts (Advising) 300 - 350 400-450 500-550 605-660

Increase Total CHHS Student Contacts (Advising) 700 - 750 800-850 900-950 1045-1095

Increase Total Undecided Students (Advising) 750 - 800 900-950 1000-1050 1155-1200

Major/Minor Changes 10000 - 11000 12100-13000 14300-15300 16830-17830

Increase Total Number of Students Served/Supported Through Advising

Outreach (Outside UACDC)3000 - 3500 3800-4300 4700-5200 5720-6220

Increase Academic Advising Satisfaction Level 85 - 90% 85-90% 85-90% 85-90%

Increase Career Coaching Appointments -- Freshman 500 - 550 550-605 605-670 670-732

Increase Career Coaching Appointments – Sophomores 550 - 600 605-670 670-728 728-805

Increase Career Coaching Appointments – Juniors 700 - 750 770-821 843-908 932-999

Increase Career Coaching Appointments – Seniors 1200 - 1250 1320-1375 1452-1513 1597-1664

Increase Career Coaching Appointments – Graduate 400 - 450 440-495 484-545 532-600

Increase Career Coaching Appointments – Alumni 525 - 625 578-687 636-756 700-831

Increase Career Coaching Appointments – Other 50-75 55-83 61-91 67-100

Increase Total Career Coaching Appointments 3925 - 4300 4318 - 4730 4750 - 5203 5225 - 5723

Establish Total CAS Student Contacts (Coaching) 700-750 770-825 847-908 932-999

Establish Total COE Student Contacts (Coaching) 300-350 330-385 363-424 399-466

Establish Total COB Student Contacts (Coaching) 350-400 385-440 424-484 466-532



2011-12 2012-13 2013-14 2014-15

Target Range Target Range Target Range Target RangeFuture Year Action Step Targets

Establish Total COT Student Contacts (Coaching) 394-430 433-473 476-520 524-572

Establish Total CHHS Student Contacts (Coaching) 600-650 660-715 726-787 799-866

Establish Total Undecided Students (Coaching) 600-645 660-709 726-780 799-858

Number of personalized follow-ups to students who met with Career

Coaches1500-1650 1650-1815 1815-1997 1997-2196

Increase Career Coaching Satisfaction Level 85 - 90% 85 - 90% 85 - 90% 85 - 90%

Eastablish Total CAS Student Contacts (CRM) 281-305 309-336 340-370 374-407

Eastablish Total COE Student Contacts (CRM) 150-165 165-182 182-200 200-220

Establish Total COB Student Contacts (CRM) 300-325 330-357 363-392 399-431

Establish Total COT Student Contacts (CRM) 150-160 165-176 182-193 200-212

Establish Total CHHS Student Contacts (CRM) 100-120 110-132 121-145 133-160

Workshops -- Total Number 15-20 25-35 35-45 45-55

Workshops – Total Number of Student Attendees 450 - 600 500-675 550-750 600-825

Job/Career Fairs – Increase Total Number of Employers 500 - 550 550-605 605-666 666-732

Job/Career Fairs – Increase Total Number of Student Attendees 5000 - 5500 5500-6050 6050-6655 6655-7321

Increase Job/Career Fair Satisfaction Level 85 - 90% 86-91% 87-92% 88-93%

On-Campus Recruiting – Increase Total Number of Employers 250 - 300 275-330 303-363 333-399

On-Campus Recruiting – Increase Total Number of Interviews 1500 - 1750 1650-1925 1815-2118 1997-2330

Increase On-Campus Recruiting Satisfaction Level 85 - 90% 85 - 90% 85 - 90% 85 - 90%

Establish Number of Regional Internship Opportunities Available 150-200 165-220 182-242 200-266

Establish Number of Regional Degree Positions Available 800-1000 880-1100 968-1210 1065-1331

Establish Number of Employers Hosted at Athletic and Other University

Events15-20

20-25 25-30 30-35

Establish Number of Joint Programs with Alumni Relations 2-5 5-10 7-15 10-20

Establish Number of emails sent to faculty regarding outcomes of graduates 75-20085-220 95-242 105-266

Establish Number of responses from faculty regarding graduate placement

outcomes25-50

35-60 45-70 55-80

Increase Response Rate on Alumni Survey 30-35% 33-38% 35-40% 38-43%

Increase Placement Rate on Alumni Survey 84-88% 85-89% 86-90% 87-91%

CHHS Pre-Intent Students Advised under mandatory advising program 200-300

Pre-Med Intent Students Advised under collaborative program with Biology 50-75

Pre-Med Intent Students Coached under collaborative program with

Biology20-40

To be determined in conjunction with Biology Department depending on

success of first year of program in 2011 - 2012


2011-12 2012-13 2013-14 2014-15


Number of programs provided to student organizations regarding academic

advising7 - 10 11-14 15-18 19-22

Number of participants in student organization programs for academic

advising150 - 250 275-375 400 - 500 525 - 625


academic advising85 - 90% 85-90% 85-90% 85-90%

Number of programs provided to student organizations regarding career

advising5-10 7-12 9-14 11-16

Number of participants in student organization programs for career

advising30-50 35-55 40-60 45-70

Number of programs created to meet the needs of Sophomore populations 2-3 2-3 2-3 2-3

Number of programs created to meet the needs of Senior populations 2-3 2-3 2-3 2-3


career advising85 - 90% 85 - 90% 85 - 90% 85 - 90%

On-Campus Events/Fairs – Increase Total Number of Faculty & Staff

Participation35-75 40-80 50 - 100 70 - 120

On-Campus Events/Fairs – Increase Total Number of Student Attendees 325 - 400 375 - 450 425 - 500 475 - 550

Establish number of FTIAC students receiving personalized contacts 2123 (Fall '11)

Establish number of freshman students receiving personalized contacts 618 (Fall '11)

Establish number of sophomore students receiving personalized contacts 1842 (Fall ' 11)

Establish number of junior students receiving personalized contacts 1439 (Fall '11)

Establish number of senior students receiving personalized contacts 1956 (Fall '11)

Establish number of new transfer students receiving personalized contacts 2134 (Fall '11)

Establish number of returning transfer students receiving personalized

contacts6137 (Fall '11)

Number of personalized communication events for FTIACs 5-7 5-7 5-7 5-7

Number of personalized communication events for freshman 2-3 2-3 2-3 2-3

To be set each year based on enrollment


2011-12 2012-13 2013-14 2014-15


Number of personalized communication events for sophomores 5-7 5-7 5-7 5-7

Number of personalized communication events for juniors 5-7 5-7 5-7 5-7

Number of personalized communication events for seniors 5-7 5-7 5-7 5-7

Number of personalized communication events for new transfers 5-7 5-7 5-7 5-7

Number of personalized communication events for returning transfers 5-75-7 5-7 5-7

Establish personalized correspondence events to undeclared students 5-75-7 5-7 5-7

Number of Visits to UACDC website 8000-10000 8800-11000 9680-12100 10648-13310

Establish Number of Students using Social Media to connect with UACDC 300-500 500 - 700 700 - 900 900 - 1100

Number of Alumni Mentors/Coaches on LinkedIn 300 - 350 350 - 400 400 - 450 450 - 500

Number of UACDC Cross-Trained in another UACDC area beyond primary

function12-15 13-16 14-17 15-18

Establish Number of U-Crew Clinics 22-24 25-30 27-32 30-35

Establish Number of Students Participating in U-Crew Clinics 300-500 330-550 363-605 399-695

Establish Student Satisfaction with U-Crew Participation 85 - 90% 85 - 90% 85 - 90% 85 - 90%

LIFE Exploration Floor Programs 10-15 11-16 12-17 13-18

LIFE Exploration Floor Program Attendance 300-500 310-510 320-520 350-550

Life Exploration Floor Student Satisfaction 85 - 90% 85 - 90% 85 - 90% 85 - 90%

Number of alumni involved in career programs 15-20 20-25 25-30 35-40

Number of alumni contacts through social media outlets 200-300 220-330 242-363 266-399

Establish an alumni contact resource list (through UACDC development and

through Alumni Relations)100-200 125-225 150-250 175-275

Establish transfer academic success program events 2 - 4 3 - 5 3 - 5 3- 5

Number of programs to assist with enhancing middle and high school

students’ understanding of the university environment as it relates to

majors and careers

1-2 2-3 3-4 4-5

Establish number of academic advising sessions to foster, orphaned and

abandoned teens To be determined To be determined To be determined To be determined

Establish number of career advising sessions to foster, orphaned and

abandoned teens To be determined To be determined To be determined To be determined

UACDC campus presentations and program outreach (to any audience)

events30-50 33-55 37-61 41-67

Proposals Submitted for national, regional and local conferences 1-3 1-3 1-3 1-3


2011-12 2012-13 2013-14 2014-15



conferences1-3 1-3 1-3 1-3

Submit at least one article for publication in a journal or an article 1-3 1-3 1-3 1-3

Grant submissions for new initiatives 1 - 2 1-2 1-2 1-2

Establish UACDC Advisory Board 1 1 1 1

Submit a continuous action project within 5 years 1

Increase Total Number of Fall On-Campus Student Employees (College

Work Study)360-375 365-385 370-390 375-395

Increase Total Number of Fall On-Campus Student Employees (Non-College

Work Study)1120-1150 1125-1155 1128-1158 1130-1160

Increase Total Number of Winter On-Campus Student Employees (College

Work Study)275-290 282-300 285-315 288-325

Increase Total Number of Winter On-Campus Student Employees (Non-

College Work Study)1110-1140 1115-1150 1120-1160 1125-1165

Holman Success Center (HSC)

Plan in Action

13

1


Holman Success Center (HSC) Strategic Plan in Action…!


RSS Plan in Action)



Action Strategies


Action Steps

a. Increase number of students who have signed the FERPA document


Action Steps

a. Provide and monitor HSC support to the College Teams

b. Target gatepost courses for Supplemental Instruction (SI)


programs

Action Steps

a. Provide necessary HSC support for these populations

4. Increase number of FTIAC students who complete general education in the first two years

Action Steps

a. Provide the necessary tutorial and Supplemental Instruction support to:

i. Number of students completing at least one math course by the

beginning of the second year (refer to RSS metrics)

ii. Number of students completing quantitative reasoning requirement by

end of second year (refer to RSS metrics)

iii. Number of students completing ENG 121 by beginning of the second

year (refer to RSS metrics)

iv. Number of students completing CTAC 124 by beginning of second

year (refer to RSS metrics)


Action Steps

a. Develop ways of promoting availability of tutoring and supplemental instruction to

transfers

b. Increase use of HSC services by transfers

6. Decrease the number of Intent students within the respective colleges (not applicable)


Action Steps

a. Enhance communication about services provided by HSC

b. Enhance quality of HSC workshops

2


Action Steps

a. Success Coach satisfaction

b. Tutor satisfaction

c. SI satisfaction

d. SIP satisfaction

e. Workshop satisfaction



Action Steps

a. Research cost/benefit ratio of expenses behind expanding SIP and PASS

b. Determine best practices between Academic Success Coaches and CSAT advisors

in terms of effectiveness on student retention


Action Strategies


Action Steps

a. Increase the number of PASS Block instructors who submit FIRST ALERT

progress reports

b. Develop and implement collaboration among PASS Block instructors and assigned

Success Coaches via GradesFirst (number of emails)

c. Increase the number of campus presentations and programs



Action Steps

a. Increase programs provided by HSC to the University community


Action Steps

a. Develop Success Coach Project

b. Develop Tutor/SI Project


sophomore years

Action Steps

a. Number of students remaining connected from previous semesters


junior and senior years (not applicable)


university efforts

Action Steps

a. Assess if there is a need and feasibility of HSC advisory board


Action Strategies



Action Steps

3

a. Number of Success Coach invitations (to 4-S KCP Grant eligible students)

identified by ACT scores (via GradesFirst emails)

b. Develop plan to implement GradesFirst (GF) with new transfers by Fall 2011

c. Develop plan for training PASS/SIP Block instructors as users of GF (as measured

by weekly frequency of instructor use)

d. Develop plan to provide outreach to the transfer community

2. Improve and consolidate UACDC processes (not applicable)


experiences within housing in order to enhance the student residence hall experience by

increasing:

Action Steps

a. Attendance at Study Fixx quiet study hours

b. Satisfaction level of Study Fixx study hour participants

c. Number of workshops in Study Fixx/Residence Halls

d. Number of participants at workshops in Study Fixx/Residence Halls

e. Number of tutor sessions in Study Fixx/Residence Halls

f. Number of course-specific study table sessions

g. Satisfaction level of course-specific study table session participants

h. Number of Supplemental Instruction (SI) sessions

Goal #3: To develop and implement programs which have a positive impact on

the number of students on academic probation


Action Strategies


academic student success plan by increasing:

Action Steps

a. Number of bi-weekly meetings w/Success Coaches

b. Number of tutor/study group referrals/sessions attended

c. Response rate of GradesFirst instructor progress reports


Action Steps

a. Decrease number of holds placed as it relates to PASS/SIP students



Action Strategies

1. Expand opportunities for students to engage in coop/intern, student/alumni job shadowing

experiences (not applicable)


Action Steps

a. Re-create SIP reunion

b. Investigate establishing SIP alumni organization


Action Steps

4

a. Annual HSC student worker list and summary of accomplishments sent to Bob

Holman

4. Improve tracking of alumni regarding professional experiences, career satisfaction, and the

role EMU played in their career path

Action Steps

a. Implement tracking for SIP alumni



Action Strategies

1. Create relationships with regional employers to expand opportunities for students (not

applicable)


Action Steps

a. Market HSC services to transfer population

3. Pilot programs in middle schools and high schools to increase the student understanding of

the collegiate experience

Action Steps

a. Based on GEAR UP and McCree models, explore successful cooperative

opportunities with middle and high school partners



Action Steps

a. Provide necessary academic support to enhance student success


Action Steps

a. Explore opportunities for piloting tutoring programs in middle and high schools


Action Steps

a. Provide necessary HSC support to other divisions




space utilization



Action Strategies


Action Steps

a. Increase number of GradesFirst progress reports requested/submitted

b. Increase number of referrals by success coaches based on progress reports

c. Explore expansion of GradesFirst target population

d. Market and increase use of advisor reporting function of GradesFirst

5

e. Explore usage of GradesFirst Facebook component amongst students

f. Create and implement web-based HSC newsletter

g. Enhance HSC website and monitor visits

h. Develop HSC social media presence

i. Explore and implement online tutoring pilot

j. Number of pilot online tutor requests/sessions held


Action)

HSC Holding the Plan Accountable Benchmarks 14

HSC Previous Years Benchmarks and 2011-12 Targets

Target End Result

2007-08 2008-09 2009-10 2010-11^ 2011-12 2011-12

Increase Success Coach Appointments 1246 1147 1889 3432 3750 - 4000

Increase Success Coach Appointments (SIP) 360-400

Increase Success Coach Appointments (PASS) 1400-1500

Increase Success Coach Appointments (Probation) 1300-1500

Increase Success Coach Appointments (UPrep) 59 35 - 45

Increase Success Coach Appointments (McCree Scholars) 0 20-30

Increase Number of Success Coach referrals New measure 50-60

Increase Success Coach Satisfaction Level 0 85%-90%

Decrease Number of holds placed due to non-compliant probation students New measure 100-125

Increase Tutor Requests 1243 1213 1360 1661 1800 - 2000

Increase Tutor Contact Hours 3914.5 3628 4742 5542 6096 - 6207

Increase Tutor Satisfaction Level 0 85 - 90%

Assess Number of online tutoring requests New measure 50 - 75

Establish Number of online tutoring sessions New measure 30-40

Increase total of sections with Supplemental Instruction 124-128

Increase number of students attending SI sessions 750-775

Increase difference in class GPA for students attending SI sessions vs. those who

do not1%

Number of SI sessions 750-775

Increase Supplemental Instruction session attendees 8959 1133 1211 5702 6200 - 6500

Increase Supplemental Instruction Satisfaction Level 0 85%-90%

Increase Skill Building Workshop attendees * * * 110 400 - 500

Workshop Satisfaction Level 85 - 90%

Increase UPrep Mtg Wksp Attendance 15 40 35 - 45

Track SIP/PASS Students Advised * * 183 190 - 200

Increase New SIP Applicants * 70 70 66 72 - 74

Increase New SIP Interviews * 63 61 65 71 - 73

Increase New SIP Candidates** 55 59 56 54 55-60

Increase SIP Satisfaction Level New measure 85%-90%

Increase GEAR UP/College Day Workshop Attendees * * 3037 3100 - 3350

Increase GEAR UP/College Day Field Trip Attendees * * 55 60-75

Increase GEAR UP/College Day Overnight Camp Attendees 64 50-75

Increase or Maintain GPAs for students in King-Chavez-Parks/4-S Tracker Program 59.42% 54.18% 45.77%State

Mandated

Target


Success Coaches

Tutoring and Supplemental Instruction

Other Specialized Programs


Target End Result

2007-08 2008-09 2009-10 2010-11^ 2011-12 2011-12Action Steps


Increase Number of GradesFirst progress report requests sent *80000-100000

Increase Number of GradesFirst progress reports received * * * 40956 45000 - 46000

Increase Number of At Risk Students Identified (based on GradesFirst progress

reports)* * * 6875 *

Increase Number of At Risk Students Contacted (based on GradesFirst progress

reports)* * * 3259 3585 - 3650

Increase Number of PASS Block GradesFirst progress reports sent New measure 600-700

Increase Number of PASS Block GradesFirst progress reports received New measure 50%

Increase Number of emails between PASS Block instructors and assigned success

coachesNew measure *

Increase Number of success coach invitations to 4-S KCP grant eligible students

identified by ACT scores (via GF emails)New measure 950-1000

Increase Number of Advisor Reports completed by staff and GAs New measure 3500 - 3600

Increase Number of SIP/PASS Block instructors who use GF (weekly frequency of

use)New measure *

Increase GradesFirst Facebook usage New measure 100-200

Establish number of students who have signed the FERPA document New measure To be reported

Increase Number of campus presentations and program outreach New measure 30 - 40 0

Increase Number of students remaining connected from previous semesters New measure 75-100 0

Completion and implementation of continuous improvement project New measure 1 0

Develop a plan for outreach to the transfer community New measure 1 0

Increase use of HSC services by transfers

Research report on cost/benefit analysis of expanding SIP/PASS New measure 1 0

Grant submissions for new initiaives New measure 1 - 2 0

Establish Number of Students using Social Media to connect with HSC (may need

to track by each option)New measure 100-200 0

Increase Number of visits to website New measure 5000 - 6000 0

Increase Number of newsletters New measure 40639 0

Recreate SIP reunion New measure 1 0

Implement tracking for SIP alumni New measure 1 0

Explore opportunities for piloting tutoring programs in middle and high school New measure 1 0

Other HSC Activities and Outreach

GradesFirst


Target End Result

2007-08 2008-09 2009-10 2010-11^ 2011-12 2011-12Action Steps


Number of quiet study hour visits New measure 300 -400 0

Satisfaction of study hour participants New measure 85%-90% 0

Number of SI sessions New measure 750 -775 0

Number of events, programs and workshops New measure 20-30 0

Attendance at events, programs and workshops New measure 200 - 300 0

Number of course -specific study table sessions New measure 5 - 10 0

Satisfaction level of course -specific study table sessions New measure 85%-90% 0

^Some of the metrics were not recorded until January 2011 or later, so the end result numbers not necessarily reflective of the entire year

* Number of At-Risk is dependent on instructor ratings and on instructors choosing to use the system

** SIP program capacity is 60 students

Study FIXX

Not Available or Not Applicable at that

time

HSC Holding the Plan Accountable Future Targets 15

HSC Future Targets 2011-2015

2011-12 2012-13 2013-14 2014-15


Success Coach Appointments 3775 - 3844 4153 - 4228 4568 - 4651 5025 - 5116

Success Coach Appointments (SIP) 340-360 374 - 396 411 - 436 453 - 479

Success Coach Appointments (PASS) 1400-1500 1540 - 1650 1694 - 1815 1863 - 1997

Success Coach Appointments (Probation) 1300-1500 1430 - 1650 1573 - 1815 1730 - 1997

Success Coach Appointments (UPrep) 35-45 39 - 50 42 - 54 47 - 60

Success Coach Appointments (McCree Scholars) 20-30 22 - 33 24 - 36 27 - 40

Number of Success Coach referrals 50-60 55-66 61 - 73 67 - 80

Success Coach Satisfaction Level 85%-90% 85%-90% 85%-90% 85%-90%

Decrease Number of holds placed due to non-compliant

probation students100-125 95-120 90-115 85-110

Increase Tutor Requests 1827 - 1860 2010 - 2046 2211 - 2251 2432 - 2476

Number of tutor sessions 6096 - 6207 6706 - 6828 7376 - 7510 8114 - 8262

Increase Tutor Satisfaction Level 85 - 90% 85 - 90% 85 - 90% 85 - 90%

Assess Number of online tutoring requests 50-75 55 - 83 61 - 91 67 - 100

Establish Number of online tutoring sessions 30-40 33 - 44 36 - 48 40 - 53

Increase total of sections with Supplemental Instruction 124-128 136 - 141 150 - 155 165 - 170

Increase number of students attending SI sessions 750-775 825 - 853 908 - 938 998 - 1032

Increase difference in class GPA for students attending SI

sessions vs. those who do not1% 1.50% 2% 2.50%

Number of SI sessions 750-775 825 - 853 908 - 938 998 - 1032

Increase Supplemental Instruction session attendees 6200 - 6500 6820 - 7150 7510 - 7900 8320 - 8670

Increase Supplemental Instruction Satisfaction Level 85%-90% 85%-90% 85%-90% 85%-90%

Increase Skill Building Workshop attendees 400 - 500 500 - 750 750 - 1000 1000 - 1250

Increase UPrep Mtg Wksp Attendance 35-45 39 - 50 42 - 54 47 - 60

Track SIP/PASS Students Advised 190 - 200 221 - 224 243 - 247 268 - 272

Increase New SIP Applicants 72 - 74 79 - 81 87 - 90 96 - 98

Increase New SIP Interviews 71 - 73 78 - 80 86 - 88 95 - 97

Increase New SIP Candidates** 55-60 61 - 66 67 - 73 73 - 80

Increase SIP Satisfaction Level 85%-90% 85%-90% 85%-90% 85%-90%



2011-12 2012-13 2013-14 2014-15


Increase GEAR UP/College Day Workshop Attendees 3100 - 3350 3674 - 3741 4041 - 4115 4446 - 4527

Increase GEAR UP/College Day Field Trip Attendees 60 - 75 75 - 90 75 - 90 75 - 90

Increase GEAR UP/College Day Overnight Camp Attendees 50-75 55 - 83 61 - 91 67 - 100

Increase or Maintain GPAs for students in King-Chavez-

Parks/4-S Tracker Program

To be determined

(TBD)TBD TBD TBD

Implement online tutoring program for courses 5-10 TBD TBD TBD

Number of pilot online tutor request/sessions held 50-75/30-40 55-83/33-44 61-90/36-48 67-100/40-53

Increase Number of GradesFirst progress report requests

sent*80000-100000 88000 - 110000 96800 - 121000 106480 - 133100

Increase Number of GradesFirst progress reports received 45000 - 46000 50000 - 51000 55000 - 56000 60000 - 61000

Increase Number of At Risk Students Identified (based on

GradesFirst progress reports)* * * *

Percent of At Risk Students Contacted (based on

GradesFirst progress reports)3585 - 3650 3944 - 4015 4338 - 4417 4772 - 4858

Number of PASS Block GradesFirst progress reports sent 600-700 660 - 770 726 - 847 799 - 932

Increase Number of PASS Block GradesFirst progress

reports received50% 60% 70% 80%

Increase Number of emails between PASS Block instructors

and assigned success coaches* * * *

Number of success coach invitations to 4-S KCP grant

eligible students identified by ACT scores (via GF emails)950-1000 1045 - 1100 1150 - 1210 1264 - 1331

Increase Number of Advisor Reports completed by staff and

GAs3500 - 3600 3850 - 3960 4235 - 4356 4659 - 4792

Increase Number of SIP/PASS Block instructors who use GF

(weekly frequency of use)4-8 4-9 5-10 5 - 11

Increase GradesFirst Facebook usage 100-200 200 - 300 300 - 400 400 - 500

Increase Number of campus presentations and program

outreach30 - 40 40 - 50 50 - 60 60 - 70


2011-12 2012-13 2013-14 2014-15


Increase Number of students remaining connected from

previous semesters75-100 100 - 150 150 - 200 200 - 250

Completion and implementation of continuous

improvement projectTBD TBD TBD TBD

Develop a plan for outreach to the transfer community TBD TBD TBD TBD

Increase use of HSC services by transfers TBD TBD TBD TBD

Research report on cost/benefit analysis of expanding

SIP/PASSTBD TBD TBD TBD

Grant submissions for new initiaives 1 - 2 1 - 2 1 - 2 1 - 2

Establish Number of Students using Social Media to

connect with HSC (may need to track by each option)300 - 400 400 - 500 500 - 600 600 - 700

Increase Number of visits to website 5000 - 6000 6000 -7000 7000 - 8000 8000 - 9000

Number of newsletters 4-6 4-7 5 - 7 5 - 8

Recreate SIP reunion TBD TBD TBD TBD

Implement tracking for SIP alumni TBD TBD TBD TBD

Explore opportunities for piloting tutoring programs in

middle and high schoolTBD TBD TBD TBD

Number of quiet study hour visits 300 -400 400 - 500 500 - 600 600 - 700

Satisfaction of study hour participants 85%-90% 85%-90% 85%-90% 85%-90%

Number of events, programs and workshops 20-30 30 - 40 40 - 50 50 - 60

Attendance at events, programs and workshops 200 - 300 300 - 400 400 - 500 500 - 600

Number of course -specific study table sessions 5-10 10 - 15 15 - 20 20 - 25

Satisfaction level of course -specific study table sessions 85%-90% 85%-90% 85%-90% 85%-90%

* Number of At-Risk is dependent on instructor ratings and on instructors choosing to use the system

** SIP program capacity is 60 students

Coordinated Student Advising Team (CSAT)

Plan in Action

16

1


Coordinated Student Advising Team (CSAT) Strategic Plan in Action…!


RSS Plan in Action)



Action Strategies


Action Steps

a. Letters and emails to students on P1, P2, P3 status to schedule appointment

b. Letters and emails to undeclared students with more than 90 hours

c. Follow up phone calls to those who do not schedule

d. Outreach done after each grading cycle year round

e. Referrals to appropriate support services and departments as needed

f. Assistance with selection of strategic courses to improve GPA

g. Phone calls in May-August to all FTIAC students in 3 most recent cohorts and all

probation students not registered for fall


Action Steps

a. Staff participation in FUSION

b. Increase CSAT staff as instructors for UNIV courses


programs (not applicable)


years

Action Steps






to RSS metrics)


RSS metrics)


Action Steps

a. Increase percent of transfer students who are intent majors, upper-class

undeclared or on probation seen for advising appointments


2

Action Steps

a. Faculty interns and GAs communicate with and between colleges


Action Steps

a. Evaluation survey to be completed after each appointment



Action Steps



Action Strategies


Action Steps

a. Interface between advisors and faculty through GradesFirst

b. Identify problematic courses within respective colleges and create specialized

support services

c. Faculty interns and GAs communicate with all colleges

d. Advisors serve as student advocates and liaison with instructors and departments

as needed




Action Steps

a. Submit a continuous improvement CSAT project within next five years


sophomore years

Action Steps

a. Appointments as needed to support student success (weekly, biweekly, monthly)

b. Continued access to advisors when probation ends

c. Planners provided and used to focus student learning

d. Review of syllabi and coursework with students to develop strategies for studying

e. Referrals to appropriate academic support services


Action Strategies


success rates of underprepared and “at-risk” students based on total number of:

Action Steps

a. Probation students seen for each college

b. Appointments by each college

c. Probation students at each level with frequency of visits

d. Walk-in visits

e. Non-probation students and frequency of visits

f. Referrals to each appropriate service

g. Support letters for students dismissed

h. Support letters for financial aid reinstatement

i. Contacts with students with 90+ credit hours

b. Decrease students with intent status within the respective colleges (refer to RSS

metrics)

3

j. Decrease students with undeclared status


Action Steps

a. Collaborate and communicate with UACDC partners




Action Strategies



Action Steps

a. Letters, emails, and phone calls to secure appointments with all probation students

(except PASS and SIP students during first semester)

b. Follow up phone calls to those who do not schedule and/or do not follow through

with appointments

c. Develop an individualized plan with each student identifying needs and goals


Action Steps

a. Phone call to students before hold is placed to provide opportunity to schedule

b. Reduce numbers of students with holds placed

3. Work with students who need assistance with major and career decision-making (UACDC)

Action Steps

a. Explore and discuss in advising appointment

b. Referrals to UACDC (Career)

Goal #5: To seek outside funding sources to support student success initiatives (refer to RSS Plan in Action)


space utilization



Action Strategies


Action Steps

a. Develop and maintain a CSAT website for information and advisor contact

b. Use of social media to reach students

c. Enhance usage of Appointments-plus (scheduling software) to better serve

population


Action)

CSAT Holding the Plan Accountable Benchmarks 17

CSAT Previous Years Benchmarks and 2011-12 Targets

Target End Result

2007-08 2008-09 2009-10 2010-11* 2011-12 2011-12

Establish number of letters-emails to students on P1,P2 and P3 to

schedule appointment

Aug, Oct, Jan,

April

Establish number of individualized student plans created to help

students meet goals950-985

Establish number of students seen after probation ends 100-110

Establish number of phone calls placed to students before registration

hold placed on account3

Reduce number of holds placed due to non-compliant probation

students10

Establish number of letters-emails to students with more than 90 credit

hours3

Establish number of letters-emails to probation students with intent

status3

Establish number of follow-up phone calls to students who do not

schedule initial appointments3

Establish number of phone calls in May-Aug to students not registered

for fall semester (3 most recent FTIAC cohorts and nonFTIAC probation

students)

3

Establish number of planners distributed to support learning 200

Establish number of referrals to appropriate campus resources 125-150

Establish total number of support letters for students dismissed 3 - 5

Establish total number of support letters for financial aid reinstatement 25-25

Establish number of hits to website 50-75

Establish number of students connected to CSAT via social media 25-30

Establish staff participation in FUSION and other campus activities 2

Establish number of staff teaching UNIV courses 4

Create advising manual Maintain

Create student worker manual Maintain


CSAT Communication and Outreach Activities


Target End Result

2007-08 2008-09 2009-10 2010-11* 2011-12 2011-12Action Steps


Total Number All Probation Students 1549 1700-1800

Total Number FTIAC Probation Students 935 400-410

Total Percentage Students-FTIAC Seen 173 75%-80%

Total Number Appointments-FTIAC 387 675-700

Total Number of FTIAC 1st Appointments 132 300-320

Total Number of FTIAC 2nd Appointments 100 200-205

Total Number of FTIAC 3rd Appointments 87 100-100

Total Number of FTIAC 4th+ Appointments 68 75-75

Total Percentage Non-FTIAC Probation Students Seen 762 50%-55%

Total Number Non FTIAC Probation Students 1300-1320

Total Number Appointments-NonFTIAC 1162 1150-1200

Total Number of P1 Appointments 332 650-665

Total Number of P1 1st Appointments 124 400-405

Total Number of P1 2nd Appointments 95 140-145

Total Number of P1 3rd Appointments 73 70-75

Total Number of P1 4th+ Appointments 40 40-40





Total Number of P2 4th+ Appointments 24 40-40





Total Number of P3 4th+ Appointments 33 15-Oct

Total Number of NonFTIAC 1st Appointments 530 625-640

Total Number of NonFTIAC 2nd Appointments 307 290-305

Total Number of NonFTIAC 3rd Appointments 198 145-160

Total Number of NonFTIAC 4thplus Appointments 126 90-95

Total Number of Probation Intent Majors 168 300-500

Total Number Probation Students-CAS (FTIAC) 53 50-55Total Number Probation Students- CHHS (FTIAC) 34 30-35Total Number Probation Students-COB (FTIAC) 15 15-20Total Number Probation Students - COE (FTIAC) 26 25-30Total Number Probation Students-COT (FTIAC) 15 15-20

Appointments


Target End Result

2007-08 2008-09 2009-10 2010-11* 2011-12 2011-12Action Steps


Total Number Probation Students-Undeclared (FTIAC) 25 25-30Total Number Probation Students-CAS (NonFTIAC) 210 200-220

Total Number Probation Students- CHHS (NonFTIAC) 124 120-140Total Number Probation Students-COB (NonFTIAC) 84 80-90Total Number Probation Students - COE (NonFTIAC) 96 90-100Total Number Probation Students-COT (NonFTIAC) 95 90-100

Total Number of NonProbation Appointments 144 150-160

Total Number of NonProbation-general 1st Appointments 99 100-110

Total Number of NonProbation-general 2nd Appointments 21 25-25

Total Number of NonProbation-general 3rd Appointments 17 15-15

Total Number of NonProbation-general 4th Appointments 7 10 - 12

Total Number Students Undeclared with 90+ credits 101 90-100

Total Number of NonProbation-undeclared 1st Appointments 80-90

Total Number of NonProbation-undeclared 2nd Appointments 40-50

Total Number of NonProbation-undeclared 3rd Appointments 15-20

Total Number of NonProbation-undeclared 4th Appointments 5- 10

Establish Total Number of Walk-Ins 50-60Total Number of Transfer Appointments

*Data only reflects activity from Jan-June, 2011. Appointments-plus software was used to track data starting in January.

CSAT Holding the Plan Accountable Future Targets 18

CSAT Future Targets 2011-15

2011-12 2012-13 2013-14 2014-15


Establish number of letters-emails to students on P1,P2 and P3 to

schedule appointment

August, October,

December, April

August, October,

December, April

August, October,

December, April

August, October,

December, AprilEstablish number of individualized student plans created to help students

meet goals 950-985 985-1020 1020-1055 1055-1120

Establish number of students seen after probation ends 100-110 110-120 120-130 130-140Establish number of phone calls to students before registration hold laced

on account 3 - 5 3 -5 3 - 5 3- 5

Reduce number of holds placed due to non-compliant probation students 10 - 12 10 -12 10 -12 10 - 12

Establish number of letters-emails to students with more than 90 credit

hours

August, October,

December, April

August, October,

December, April

August, October,

December, April

August, October,

December, April

Establish number of letters-emails to probation students with intent

status

August, October,

December, April

August, October,

December, April

August, October,

December, April

August, October,

December, AprilEstablish number of follow-up phone calls to students who do not

schedule initial appointments 3- 5 3- 5 3 - 5 3 - 5Establish number of phone calls in May-Aug to students not registered for

fall semester (3 most recent FTIAC cohorts and nonFTIAC probation

students) 3- 5 3- 5 3 - 5 3 - 5

Establish number of planners distributed to support learning 200 250 300 350

Establish number of referrals to appropriate campus resources 125-150 125-150 125-150 125-150

Establish total number of support letters for students dismissedAugust, October,

December, April

August, October,

December, April

August, October,

December, April

August, October,

December, April

Establish total number of support letters for Financial Aid reinstatement 20-25 25-30 30-35 35-40

Establish number of hits to website 50-75 75-100 100-125 125-150

Establish number of students connected to CSAT via social media 25-30 30-35 35-40 40-45

Establish staff participation in FUSION and other campus activities 2 4 6 8

Establish number of staff teaching UNIV courses 4 4 4 4

Create advising manual Maintain-update Maintain-update Maintain-update Maintain-update

Create student worker manual Maintain-update Maintain-update Maintain-update Maintain-update



2011-12 2012-13 2013-14 2014-15


Total Number All Probation Students 1700-1800 1700-1800 1700-1800 1700-1800

Total Number FTIAC Probation Students 400-410 400-410 400-410 400-410

Total Percentage Students-FTIAC Seen 75%-80% 80%-85% 85%-90% 85%-90%

Total Number Appointments-FTIAC 675-700 700-725 725-750 725-750

Total Number of FTIAC 1st Appointments 300-320 320-340 340-360 340-360

Total Number of FTIAC 2nd Appointments 200-205 205-210 210-215 210-215

Total Number of FTIAC 3rd Appointments 100-100 100-100 100-100 100-100

Total Number of FTIAC 4th+ Appointments 75-75 75-75 75-75 75-75

Total Percentage Non-FTIAC Probation Students Seen 50%-55% 55%-60% 60%-65% 65%-70%

Total Number Non FTIAC Probation Students 1300-1320 1300-1320 1300-1320 1300-1320

Total Number Appointments-NonFTIAC 1150-1200 1200-1250 1250-1300 1300-1350

Total Number of P1 Appointments 650-665 665-680 680-695 695-710

Total Number of P1 1st Appointments 400-405 405-410 410-415 415-420

Total Number of P1 2nd Appointments 140-145 145-150 150-155 420-425

Total Number of P1 3rd Appointments 70-75 75-80 80-85 85-90

Total Number of P1 4th+ Appointments 40-40 40-40 40-40 40-40





Total Number of P2 4th+ Appointments 40-40 40-40 40-40 40-40





Total Number of P3 4th+ Appointments 15-Oct 15-20 20-25 25-30

Total Number of NonFTIAC 1st Appointments 625-640 640-655 655-670 670-685

Total Number of NonFTIAC 2nd Appointments 290-305 305-320 320-335 335-350

Total Number of NonFTIAC 3rd Appointments 145-160 160-175 175-190 190-205

Total Number of NonFTIAC 4th+ Appointments 90-95 95-100 100-115 115-120

Total Number of Probation Intent Majors 300-500 300-500 300-500 300-500

Appointments


2011-12 2012-13 2013-14 2014-15


Total Number Probation Students-CAS (FTIAC) 50-55 55-60 60-65 65-70

Total Number Probation Students- CHHS (FTIAC) 30-35 35-40 40-45 45-50

Total Number Probation Students-COB (FTIAC) 15-20 20-25 25-30 30-35

Total Number Probation Students - COE (FTIAC) 25-30 30-35 35-40 40-45

Total Number Probation Students-COT (FTIAC) 15-20 20-25 25-30 30-35

Total Number Probation Students-Undeclared (FTIAC) 25-30 30-35 35-40 40-45

Total Number Probation Students-CAS (NonFTIAC) 200-220 220-240 240-260 260-280

Total Number Probation Students- CHHS (NonFTIAC) 120-140 140-160 160-180 180-200

Total Number Probation Students-COB (NonFTIAC) 80-90 90-100 100-110 110-120

Total Number Probation Students - COE (NonFTIAC) 90-100 100-110 110-120 120-130

Total Number Probation Students-COT (NonFTIAC) 90-100 100-110 110-120 120-130

Total Number of NonProbation Appointments 150-160 160-170 170-180 180-190

Total Number of NonProbation-general 1st Appointments 100-110 110-120 120-130 130-140

Total Number of NonProbation-general 2nd Appointments 25-25 25-25 25-25 25-25

Total Number of NonProbation-general 3rd Appointments 15-15 15-15 15-15 15-15

Total Number of NonProbation-general 4th+ Appointments 10 -12 10 -12 10 - 12 10 - 12

Total Number of Undeclared Students with 90+ credits 90-100 100-110 110-120 120-130

Total Number of NonProbation-undeclared 1st Appointments 80-90 90-100 100-110 110-120

Total Number of NonProbation-undeclared 2nd Appointments 40-50 50-60 60-70 70-80

Total Number of NonProbation-undeclared 3rd Appointments 15-20 20-25 25-30 30-35

Total Number of NonProbation-undeclared 4th+ Appointments 10 - 15 15 - 20 15-20 20-25

Establish Total Number of Walk-Ins 50-60 50-60 50-60 50-60

Total Number of Transfer Appointments

Disability Resource Center (DRC)

Plan in Action 19

1


Disability Resource Center (DRC) Strategic Plan in Action…!


RSS Plan in Action)



Action Strategies


Action Steps

a. Personalized follow-up emails after first visit


Action Steps

a. Students participating in DRC mentor program

b. Staff hours spent on DRC mentor program

c. Students participating in DRC Live 100% Now program

d. Students participating in DRC You Are Smarter Than You Think! (YASTYT)

program

e. Staff hours spent on DRC YASTYT program




years

Action Steps






to RSS metrics)


RSS metrics)


Action Steps

a. Increase numbers of transfer students using DRC services

6. Decrease the number of Intent students within the respective colleges (not applicable)


Action Steps

a. Enhance communication and services for the DRC

2


Action Steps

a. Overall DRC satisfaction survey

b. DRC Mentor satisfaction survey

c. YASTYT satisfaction survey

d. Live 100% Now satisfaction survey



Action Steps



Action Strategies


Action Steps

a. Students participating in DRC mentor program

b. Students participating in DRC Live 100% Now program

c. Students participating in DRC You Are Smarter Than You Think! (YASTYT)

Program

d. DRC Campus presentations and program outreach



Action Steps

a. DRC inclusive design presentations

b. Number of faculty utilizing inclusive design strategy


Action Steps

a. Submit a continuous improvement DRC project within next five years


sophomore years

Action Steps

a. Students remaining connected from previous semester



Action Steps

a. Increase DRC student population taking advantage of these services


university efforts

Action Steps

a. Enhance the visibility of the DRC advisory committee


Action Strategies


success rates of underprepared and “at-risk” students by increasing:

Action Steps

a. Total number of accommodation letters distributed

3

b. Total number of appointments

c. Total number of walk-in visits

d. Total number of new students (initial meetings)

e. Total number of returning student visits

f. Total number of students using interpreters and CART (for hearing impairments)

g. Total interpreter expenses

h. Total CART expenses

i. Total hearing impairment expenses


on the number of students on academic probation (refer to RSS Plan in

Action)




Action Strategies


applicable)


Action Steps

a. Transfer programs for our community college feeder schools



Action Steps

a. Host a disability transition program at EMU in fall semester




space utilization



Action Strategies


Action Steps

a. Number of students using alternative media each semester

b. Number of alternative media books provided to students

c. Number of hours spent on alternative media process


Action)

DRC Holding the Plan Accountable Benchmarks 20

DRC Previous Year Benchmarks and 2011-12 Targets

Target End Result

2007-08 2008-09 2009-10 2010-11^ 2011-12 2011-12

Increase Total Number of Accommodation Letters Distributed 472 518 506 608 700 - 800

Increase Total Number of Appointments 379 700 - 800

Increase Total Number of Walk-Ins 151 700 - 800

Total Number of New Students (Intakes) 137 300 - 400

Personalized Follow-Up Emails After Intakes 300 - 400

Increase Total Number of Returning Student Visits 259 1000 - 1200

Establish Total number of current students with past/current DRC

connection (not using letters; initial visit only or no return to letters)900 - 1000

Establish percentage of Students Remaining Connected From Previous

Semester (excluding graduates)70 - 75%

Establish Number of Personalized Contacts to Students on Academic

Probation (Oct, Feb and June)250 - 300

Total Number of Students Using Interpreters and CART (Reported at end

of semester)8 11 10 - 15

Total Number of Interpreter and CART Service Hours per month 1978 3484 3000 - 3500

Total Interpreter Expenses $72,400 $33,621 $36,865 $148,827 $125,000 -

$150,000

Total CART Expenses $42,927 $56,464 $87,173 $78,760 $75,000 - $90,000

Total Hearing Impairment Service Expenses* $115,327 $90,085 $124,038 $227,587 $200,000 -

$240,000

Number of Students Using Alternative Media per Semester (Reported at

end of semester)14 24 25 - 30

Number of Alternative Media Books (Reported at end of semester) 140 74 125 - 150

Number of Hours Spent Weekly on Alternative Media 214^ 600 - 700

Increase Students Participating in Mentor Program (Reported at end of

semester)15 15 - 20

Increase Number of Hours Spent on Mentor Program 10 400 - 500

Mentor Program Satisfaction Level (Reported at end of Semester) 1 95% - 100%

Establish Students Participating in You Are Smarter Than You Think!

(YASTYT)30 - 40

YASTYT Program Satisfaction Level (Reported at end of Semester) 85 - 90%

Standard Resources


Specific Programs

DRC Previous Year Benchmarks and 2011-12 Targets

Target End Result

2007-08 2008-09 2009-10 2010-11^ 2011-12 2011-12Action Steps


Increase Students Participating in Live 100% Now 14 20 - 25

Live 100% Now satisfaction survey 85 - 90%

Establish Students Participating in Universal University 15 - 20

Universal University satisfaction survey 80 - 85%

Establish Overall DRC Student Satisfaction Level N/A 85 - 90%

Campus presentations and program outreach 15 - 20

Conduct Inclusive design presentations 7 - 10

Number of faculty intentionally utilizing inclusive design strategy 7 - 10

Create a campus disability department committee 1

Host a disability transition program at EMU for high school counselors 1

Number of high school counselors attending disability transition program 30 - 40

Transfer program for community college feeder schools 3 - 5

Grant submissions for new initiaives 1 - 2

Proposals submitted for national, regional and local conferences 7 5 - 7


conferences5 3 - 5

Submit at least one article for publication in a journal or an article 1 1

Submit a continuous improvement project within five years 1^Some of the metrics were not recorded until January 2011 or later, so the end

result numbers not necessarily reflective of the entire year

Not Available or Not Applicable at that

time

Other DRC Activities and Outreach

DRC Holding the Plan Accountable Future Targets 21

DRC Future Year Targets 2011-15

2011-12 2012-13 2013-14 2014-15


Increase Total Number of Accommodation Letters Distributed 700 - 800 800 - 900 900 - 1000 1000 - 1100

Increase Total Number of Appointments 700 - 800 800 - 900 900 - 1000 1000 - 1100

Increase Total Number of Walk-Ins 700 - 800 800 - 900 900 - 1000 1000 - 1100

Total Number of New Students (Intakes) 300 - 400 400 - 500 500 - 600 600 - 700

Personalized Follow-Up Emails After Intakes 300 - 400 400 - 500 500 - 600 600 - 700

Increase Total Number of Returning Student Visits 1000 - 1200 1300 - 1400 1500 -1600 1700 - 1800

Establish Total number of current students with past/current DRC connection

(not using letters; initial visit only or no return to letters)900 - 1000 1200 - 1300 1400 - 1500 1600 - 1700

Establish percentage of Students Remaining Connected From Previous

Semester (excluding graduates)70 - 75% 70 - 75% 70 - 75% 70 - 75%

Establish Number of Personalized Contacts to Students on Academic Probation

(Oct, Feb and June)250 - 300 250 - 300 250 - 300 250 - 300

Total Number of Students Using Interpreters and CART (Reported at end of

semester)10 - 15 10 - 15 10 - 15 10 - 15

Total Number of Interpreter and CART Service Hours per month 3000 - 3500 3000 - 3500 3000 - 3500 3000 - 3500

Total Interpreter Expenses $125,000 - $150,000 $125,000 - $150,000 $125,000 - $150,000 $125,000 - $150,000

Total CART Expenses $75,000 - $90,000 $75,000 - $90,000 $75,000 - $90,000 $75,000 - $90,000

Total Hearing Impairment Service Expenses* $200,000 - $240,000 $200,000 - $240,000 $200,000 - $240,000 $200,000 - $240,000

Number of Students Using Alternative Media per Semester (Reported at end of

semester)25 - 30 30 - 35 35 - 40 45 - 50

Number of Alternative Media Books (Reported at end of semester) 125 - 150 175 - 200 225 - 250 275 - 300

Number of Hours Spent Weekly on Alternative Media 600 - 700 800 - 1000 1100 - 1300 1400 - 1600

Increase Students Participating in Mentor Program (Reported at end of

semester)15 - 20 20 - 25 25 - 30 30 - 35

Increase Number of Hours Spent on Mentor Program 400 - 500 500 - 600 600 - 700 700 - 800

Mentor Program Satisfaction Level (Reported at end of Semester) 95% - 100% 95% - 100% 95% - 100% 95% - 100%

Establish Students Participating in You Are Smarter Than You Think! (YASTYT) 30 - 40 30 - 40 40 - 50 50 - 60

YASTYT Program Satisfaction Level (Reported at end of Semester) 85 - 90% 85 - 90% 85 - 90% 85 - 90%

Increase Students Participating in Live 100% Now 20 - 25 30 - 35 40 - 45 50 - 55

Live 100% Now satisfaction survey 85 - 90% 85 - 90% 85 - 90% 85 - 90%

Establish Students Participating in Universal University 15 - 20 15 - 20 15 - 20 15 - 20

Universal University satisfaction survey 85 - 90% 85 - 90% 85 - 90% 85 - 90%

Establish Overall DRC Student Satisfaction Level 85 - 90% 85 - 90% 85 - 90% 85 - 90%

Campus presentations and program outreach 15 - 20 20 - 25 25 - 30 30 - 35

Conduct Inclusive design presentations 7 - 10 10 - 15 15 - 20 20 - 25


DRC Future Year Targets 2011-15

2011-12 2012-13 2013-14 2014-15


Number of faculty intentionally utilizing inclusive design strategy 7 - 10 10 - 15 15 - 20 20 - 25

Host a disability transition program at EMU for high school counselors 1 1 1 1

Number of high school counselors attending disability transition program 30 - 40 40 - 50 40 - 50 40 - 50

Transfer program for community college feeder schools 3 - 5 3 - 5 3 - 5 3 - 5

Grant submissions for new initiaives 1 - 2 1 - 2 1 - 2 1 - 2

Proposals submitted for national, regional and local conferences 5 - 7 5 - 7 5 - 7 5 - 7

Sessions selected for presentation at national, regional and local conferences 3 - 5 3 - 5 3 - 5 3 - 5

Submit at least one article for publication in a journal or an article 1 2 3 4

Submit an AQIP project within five years

Keys to Degrees (KTD)

Plan in Action

22

1


Keys to Degrees (KTD) Strategic Plan in Action…!


RSS Plan in Action)



Action Strategies


Action Steps

a. Monitor KTD student retention and graduation rates

b. Increase percentage of students completing enough credit hours to graduate in

three to four years

i. 36 credit hours by beginning of second year

ii. 72 credit hours by beginning of third year

iii. 108 credit hours by beginning of fourth year

c. Create and implement mentor program

d. Number of individual meetings with program participants

e. Number of group meetings with program participants


Action Steps

a. Track progress of participants through GradesFirst system

b. Number of meetings with success coaches

c. Number of extracurricular campus activities

d. Number of SI sessions attended

e. Number of Creating a Better Me sessions

f. Number of An Ounce of Prevention sessions




years

Action Steps






to RSS metrics)

2


RSS metrics)

5. Enhance services and support provided to transfer students (not applicable)

6. Decrease the number of Intent students within the respective colleges(refer to RSS

metrics)

Action Steps

a. Strategize with students during appointments


Action Steps

a. Collaborate with College of Education (Leadership & Counseling Dept.) to

develop the Transition Life Skills course and partnership


Action Steps

a. Satisfaction of Transition Life Skills (COUN 477) participants

b. Satisfaction of An Ounce of Prevention participants

c. Overall satisfaction of KTD participants (monitored semi-annually in December

and June)

d. Mentor satisfaction

e. Creating a Better Me Satisfaction



Action Steps

a. Execute services based on data and survey results


Action Strategies


Action Steps

a. Number of support programs provided pertaining to single parent issues

b. Number of students participating in Community Service Learning project

c. Number of single parent mentoring program participants



Action Steps

a. Collaborate with College of Education (Leadership & Counseling Dept.) to

develop the Transition Life Skills course and partnership


Action Steps

a. Assess potential need once program is established


sophomore years

Action Steps

a. Number of meetings with KTD staff

b. Number of Finding Your Way program sessions

c. Satisfaction of Finding Your Way participants

d. Number of meetings with Academic Success Coaches

3

e. Number of Supplemental Instruction sessions

f. Number of tutoring sessions



Action Steps

a. Identify coop and internship experiences


Action Strategies



Action Steps

a. Track KTD applications

b. Total number of non-KTD student appointments

c. Total number of non-KTD walk-ins

d. Total number of non-KTD workshop participants

2. Create systemic approach to servicing total single parent population on campus

a. Membership in Higher Education Alliance for residential single parent programs

b. Membership in Higher Education Alliance of Advocates for Students with

Children

c. Explore coordinated services to support single parents on campus

d. Explore inclusion of transfer students in KTD




Action Strategies

1. Require all students on academic probation to meet with CSAT/HSC in order to create an


Action Steps

a. Track academic progress of KTD participants and cater academic support based

on reports in GradesFirst (i.e. increase frequency of meetings for those below 2.5,

etc.)

b. Number of students participating in weekly interventions




Action Strategies


applicable)

2. Create programs to enhance the transfer student academic experience (not applicable)


of the collegiate experience (not applicable)

4



Action Steps

a. Identify all local and state services to support KTD students


Action Steps

a. All KTD participate in community service projects




space utilization



Action Strategies


Action Steps

a. Track number of visits to KTD website


Action)

KTD Holding the Plan Accountable Benchmarks 23

KTD 2011-12 Future Targets

Target End Result

2011-12** 2011-12

General Resources and Programs

Number of individual meetings with program director 18-22

Number of collective GradesFirst Progress Reports received 120-160

Number of individual meetings with success coaches, interns, and/or

Graduate Assistants30-34

Number of individual meetings with supplemental instructors 2-4

Number of individual meetings with tutors 4-6

Number of students participating in mentor program 100%

Number of Creating a Better Me Group sessions 12-16

Number of Summer Ounce of Prevention Sessions 4 - 6

Number of Finding Your Way sessions 4-6

Number of students completing 10 hours of community service project 8-9

Satisfaction

Mentor Satisfaction 70-80%

Creating a Better Me Satisfaction 70-80%

Transition Life Skills (COUN 477) Satisfaction 70-80%

Summer Ounce of Prevention Satisfaction 70-80%

Finding Your Way satisfaction 70-80%

Overall 1st Year Keys to Degrees Satisfaction 70-80%

Academic Progress

Number of students with 3.0 and above GPA 2

Number of students with 2.5 - 2.99 GPA 5

Number of students with 2.0 - 2.49 GPA 3

Number of students with GPA below 2.0 0

Number of students participating in weekly interventions due to GPA less

than 2.53

Number of students retained annually 8

Number of students with 36+ credit-hours completed by beginning of

second year6

Number of students with 72+ credit-hours completed by beginning of third

year5

Number of students with 108+ credit-hours completed by beginning of

fourth year5

Number of students graduating with 124+ credit hours by the end of the

fourth year6

Action Steps

KTD 2011-12 Future Targets

Target End Result

2011-12** 2011-12Action Steps

Activities and Campus Outreach

Number of visits to website 50-60

Number of campus activities, programs and events attended by KTD

students12 - 15

Number of campus-wide support programs open to all single parent

students2-4

Number of non-KTD participants at programs 10-12

Number of non-KTD appointments 20-24

Number of non-KTD walk-ins and telephone calls 240-280

Establish number of contributing foundations (funding) 2-4

Establish number of partnerships to support students from foster care 3 - 5

Membership in Higher Education Alliance for residential single parent

programs1

Membership in Higher Education Alliance of Advocates for Students with 1

Explore inclusion of Transfer students in KTD TBD

**2011-12 is the inaugural year for the Keys to Degrees Program. No

benchmarking data available.

KTD Holding the Plan Accountable Future Targets 24

KTD Future Targets 2011-15

2011-12** 2012-13 2013-14 2014-15


Number of students with 36+ credit-hours

completed by beginning of second year6


completed by beginning of third year5


completed by beginning of fourth year6

Number of students who graduated with 124+

credit hours by the end of the fourth year6

Number of visits to website 300-400 400-500 500-600 700-800

Number of campus activities, programs and events

attended by KTD students12 - 15 15 - 20 15 - 20 15 - 20

Number of campus-wide support programs open

to all single parent students2-4 3-4 4-5 5-6

Number of non-KTD participants at programs 10-12 20-30 30-40 40-50

Number of non-KTD appointments 10-20 20-30 30-40 40-50

Number of non-KTD walk-ins and telephone calls 240-280 250-290 260-300 270-310

Establish number of contributing foundations

(funding)2-3 2-3 3-4 3-4

Establish number of partnerships to support

students from foster care3 - 5 5 - 7 7 - 10 10 - 12

Membership in Higher Education Alliance for

residential single parent programs1

Membership in Higher Education Alliance of

Advocates for Students with Children1

Explore inclusion of Transfer students in KTD TBD

**2011-12 is the inaugural year for the Keys to Degrees Program. Future targets may need to be revised after assessing the first year.

KTD Future Targets 2011-15

2011-12** 2012-13 2013-14 2014-15


Number of participant individual meetings with

program director 18-22 16-20 14-18 12-14

Number of Collective GradesFirst Progress Reports

received120-160 120-160 120-160 120-160

Number of Individual meetings with success

coaches, interns, and/or Graduate Assistants30-34 32-36 34-38 36-40

Number of Individual meetings with supplemental

instructors2-4 3-5 4-6 2-4

Number of Individual meetings with tutors 4-6 6-8 8-10 4-6

Number of students participating in mentor

program100% 100% 100% 100%

Number of Creating a Better Me Group sessions 12-16 12-16 6-8 6-8

Number of Summer Ounce of Prevention sessions 4 - 6 4 - 6 4 - 6 4 - 6

Number of Finding Your Way sessions 2-4 4-6 4-6 6-8

Number of students completing 10 hours of

community service project8-9 8-9 9-10 9-10

Mentor Satisfaction 70-80% 70-80% 70-80% 70-80%

Creating a Better Me Satisfaction 70-80% 70-80% 70-80% 70-80%

Transition Life Skills (COUN 477) Satisfaction 70-80% 70-80% 70-80% 70-80%

Summer Ounce of Prevention Satisfaction 70-80% 70-80% 70-80% 70-80%

Finding Your Way satisfaction 70-80% 70-80% 70-80% 70-80%

Overall 1st Year Keys to Degrees Satisfaction 70-80% 80 - 90% 80 - 90% 80 - 90%

Number of students with 3.0 and above GPA 2 3 3 4

Number of students with 2.5 - 2.99 GPA 5 4 5 5

Number of students with 2.0 - 2.49 GPA 3 3 2 1

Number of students with GPA below 2.0 0 0 0 0

Number of students participating in weekly

interventions due to GPA less than 2.53 3 2 1

Number of students retained annually 8 8 8 8


Student Success Network College Teams Plan in Action

25

1


Student Success Network College Teams’ Strategic Plan in Action…!


RSS Plan in Action)



Action Strategies


Action Steps

a. Establish a personalized, regular communication cycle system for students by

year and need (academic, career, probation, college, etc. emails)

i. Create communication planning calendar

ii. Summer letters

iii. Academic Advising Reference and Resource folders

iv. Specific advising communication during fall and winter semesters

Probation, SAP, administrative withdraws, dismissals, semester

deadlines, etc.

v. Specific career communication during fall and winter semesters

b. Establish a college plan for success relevant for each college’s specific needs

(using the Career Horizons model)


Action Steps

a. Assist students to complete general education requirements in timely manner


programs

Action Steps

a. Create programs to focus more on the sophomore and senior year experience


years

Action Steps






to RSS metrics)

2


RSS metrics)


Action Steps

a. Strategize ways of better collaborating to provide service to transfers

b. Enhance clarity of major requirements for students transferring in with

coursework completed at other institutions

6. Decrease the number of Intent students within the respective colleges (refer to RSS

metrics)

Action Steps

a. Create informational programs on majors to help students make informed choices

b. Personalized emails sent to freshman and sophomore students regarding academic

advising and career coaching


Action Steps

a. Establish college faculty/staff as regular members on the respective teams

b. Establish college specific programs within the respective colleges


Action Steps

a. Surveys for specific college team programs



Action Steps

a. Identify academic trends through review of data


Action Strategies


Action Steps

a. Implement college team program involving alumni and other business and

community partners



Action Steps

a. Meet with academic departments to explore collaborative opportunities


Action Steps

a. Assess need for continuous improvement college team project within next five

years


sophomore years

Action Steps

a. Establish personalized outreach communication systems pertaining to academic

needs



4

a. Establish alumni, business and community programs within the colleges




Action Strategies


applicable)


Action Steps

a. College teams create programs to support needs of transfer population


of the collegiate experience (not applicable)


and succeed in college (not applicable)

5. Increase staff and student community service and civic engagement (not applicable)


Action Steps

a. Develop systemic programs by college that are sustainable




space utilization



Action Strategies


Action Steps

a. Establish Facebook outreach by college teams

b. Establish other social media outreach by college teams


Action)

3

Action Steps

a. Establish personalized outreach communication systems pertaining to career

needs

b. Establish outreach to students with 100+ hours regarding graduation audits and

major/minor confirmation


Action Strategies



Action Steps

a. Establish outreach to students in 2.00 – 2.50 GPA range

b. Establish outreach to students in 2.51 – 2.99 GPA range

c. Establish follow-up strategies for GradesFirst early alert report submissions


Action Steps

a. Strengthen communication and support of college teams



Action Steps

a. Create college team programs to support residential populations

b. Provide programs in Study Fixx




Action Strategies



Action Steps

a. College teams discuss and develop appropriate plans for students on probation

2. Place a hold on registration accounts for students who do not meet with CSAT (not

applicable)


(UACDC)

Action Steps

a. Establish personalized outreach to students who are still deciding on a major



Action Strategies


shadowing experiences

Action Steps

College Teams Holding the Plan Accountable Benchmarks

26

College Teams 2011-12 Targets

Target End Result Progress

2011-12 2011-12 ^^

Create a communication calendar system 1

Establish number of specific fall advising communication outreach efforts (folders, emails, letters,

phone calls, etc.)3 - 5

Establish number of specific fall career communication outreach efforts (folders, emails, letters,

phone calls, etc.)3 - 5

Establish number of specific winter advising communication outreach efforts (folders, emails,

letters, phone calls, etc.)3 - 5

Establish number of specific winter career communication outreach efforts (folders, emails,

letters, phone calls, etc.)3 - 5

Establish a College Plan for Success (using Career Horizons model) for each college 5

Establish total number of personalized contacts pertaining to advising needs 10000 - 15000

Establish total number of personalized contacts pertaining to career needs 10000 - 15000

Established personalized outreach to students who are still deciding on a major 1000 - 2000

Establish outreach plan to students with 100+ hours regarding graduation audits and

major/minor confirmation2 - 3

Establish outreach to students with 100+ hours regarding graduation audits and major/minor

confirmation4000 - 5000

Establish outreach plan to students in 2.01 – 2.50 GPA range 2 - 4

Establish number of students contacted in 2.01 – 2.50 GPA range 2000 - 3000



Establish follow-up outreach plans for GradesFirst early alert report submissions 3 - 5

Establish Facebook and social media outreach options 1

Establish appropriate plans for students on probation

Develop plan for assisting students to complete general education requirements in timely

manner

Develop plan for assisting transfer students

CAS College Team Created/Led Programs 2 - 4

Students attending CAS programs 50 - 100

Student satisfaction with CAS programs 85 - 90%

COB College Team Created/Led Programs 2 - 4

Programs and Outreach

Communication

Action Steps

College Teams 2011-12 Targets

Target End Result Progress

2011-12 2011-12 ^^Action Steps

Students attending COB programs 50 - 100

Student satisfaction with COB programs 85 - 90%

COE College Team Created/Led Programs 2 - 4

Students attending COE programs 50 - 100

Student satisfaction with COE programs 85 - 90%

COT College Team Created/Led Programs 2 - 4Students attending COT programs 50 - 100

Student satisfaction with COT programs 85 - 90%

CHHS College Team Created/Led Programs 7 - 10

Students attending CHHS programs 200 - 300

Student satisfaction with CHHS programs 85 - 90%

Establish alumni, business and community programs within CAS 1 - 2

Establish alumni, business and community programs within the COB 1 - 2

Establish alumni, business and community programs within the COE 1 - 2

Establish alumni programs within the COT 1 - 2

Establish alumni, business and community programs within the CHHS 1 - 2

Meetings with CAS Departments 7 - 10

Meetings with COB Departments 2 - 4

Meetings with COE Departments 2 - 4

Meetings with COT Departments 2 - 4

Meetings with CHHS Departments 2 - 4

Programs in Study FIXX 4 - 6

Programs to support residential populations 2 - 3









**2011-12 is the inaugural year of the College Teams. No benchmarking data available.

College Teams Holding the Plan Accountable Future Targets 27

College Teams Future Targets 2011-15

2011-12** 2012-13 2013-14 2014-15


Create a communication calendar system 1

Establish number of specific fall advising communication outreach efforts

(folders, emails, letters, phone calls, etc.)3 - 5

Establish number of specific fall career communication outreach efforts


Establish number of specific winter advising communication outreach efforts


Establish number of specific winter career communication outreach efforts


Establish a College Plan for Success (using Career Horizons model) for each

college5

Establish total number of personalized contacts pertaining to advising needs 10000 - 15000

Establish total number of personalized contacts pertaining to career needs 10000 - 15000

Established personalized outreach to students who are still deciding on a

major1000 - 2000

Establish outreach plan to students with 100+ hours regarding graduation

audits and major/minor confirmation2 - 3

Establish outreach to students with 100+ hours regarding graduation audits

and major/minor confirmation4000 - 5000





Establish follow-up outreach plans for GradesFirst early alert report

submissions3 - 5

Establish Facebook and social media outreach options 1


Develop plan for assisting students to complete general education

requirements in timely manner


CAS College Team Created/Led Programs 2 - 4

Students attending CAS programs 50 - 100

Student satisfaction with CAS programs 85 - 90%

COB College Team Created/Led Programs 2 - 4


College Teams Future Targets 2011-15

2011-12** 2012-13 2013-14 2014-15


Students attending COB programs 50 - 100

Student satisfaction with COB programs 85 - 90%

COE College Team Created/Led Programs 2 - 4

Students attending COE programs 50 - 100

Student satisfaction with COE programs 85 - 90%

COT College Team Created/Led Programs 2 - 4

Students attending COT programs 50 - 100

Student satisfaction with COT programs 85 - 90%

CHHS College Team Created/Led Programs 7 - 10

Students attending CHHS programs 200 - 300

Student satisfaction with CHHS programs 85 - 90%

Establish alumni, business and community programs within CAS 1 - 2

Establish alumni, business and community programs within the COB 1 - 2

Establish alumni, business and community programs within the COE 1 - 2

Establish alumni programs within the COT 1 - 2

Establish alumni, business and community programs within the CHHS 1 - 2

Meetings with CAS Departments 7 - 10

Meetings with COB Departments 2 - 4

Meetings with COE Departments 2 - 4

Meetings with COT Departments 2 - 4

Meetings with CHHS Departments 2 - 4

Programs in Study FIXX 4 - 6

Programs to support residential populations 2 - 3









**2011-12 is the inaugural year of the College Teams. Future targets will be established based on the first year of performance.

Monthly Data Tools Samples

28

University Advising and Career Development Center Monthly Report

(Sample Page) End Progress

2011-12 ^^ Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total

New Freshman Individual Appointments 0 0

Students Participating in New Freshman Group Advising 0 0

Establish Number of New Freshman Group Advising Events 0 0

New Transfer Individual Appointments 0 0

Students Participating in New Transfer Group Advising 0 0

Establish Number of New Transfer Group Advising Events 0 0

Current Student Appointments 0 0

Increase 2nd Bachelor Appointments 0 0

Individualized Studies Program (ISP) Appointments 0 0

SIP/PASS Advising Contacts 0 0

Re-enroll Student Visits 0 0

Total UACDC Advising Walk-In Traffic 0 0

Total Advising (Appointments + Walk-Ins + Group Advising) 0 0

Increase Total CAS Student Contacts (Advising) 0 0

Increase Total COE Student Contacts (Advising) 0 0

Increase Total COB Student Contacts (Advising) 0 0

Increase Total COT Student Contacts (Advising) 0 0

Increase Total CHHS Student Contacts (Advising) 0 0

Increase Total Undecided Students (Advising) 0 0

Major/Minor Changes 0 0

Increase Total Number of Students Served/Supported Through

Advising Outreach (Outside UACDC)0 0

Increase Academic Advising Satisfaction Level 0 0

Increase Career Coaching Appointments -- Freshman 0 0

Increase Career Coaching Appointments – Sophomores 0 0

Increase Career Coaching Appointments – Juniors 0 0

Increase Career Coaching Appointments – Seniors 0 0

Increase Career Coaching Appointments – Graduate 0 0

Increase Career Coaching Appointments – Alumni 0 0

Increase Career Coaching Appointments – Other 0 0

Increase Total Career Coaching Appointments 0 0

Establish Total CAS Student Contacts (Coaching) 0 0

Establish Total COE Student Contacts (Coaching) 0 0

Establish Total COB Student Contacts (Coaching) 0 0

UACDC 2011 - 2012 Monthly Totals

Academic Advising Academic Advising

Career Coaching Career Coaching

Holman Success Center Monthly Report

(Sample Page) End Result Progress

Action Steps 2011-12 ^^ Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total

Increase Success Coach Appointments 0 0

Increase Success Coach Appointments (SIP) 0 0

Increase Success Coach Appointments (PASS) 0 0

Increase Success Coach Appointments (Probation) 0 0

Increase Success Coach Appointments (UPrep) 0 0

Increase Success Coach Appointments (McCree Scholars) 0 0

Increase Number of Success Coach referrals 0 0

Increase Success Coach Satisfaction Level 0 0

Decrease Number of holds placed due to non-compliant probation

students0 0

Increase Tutor Requests 0 0

Increase Tutor Contact Hours 0 0

Increase Tutor Satisfaction Level 0 0

Assess Number of online tutoring requests 0 0

Establish Number of online tutoring sessions 0 0

Increase Supplemental Instruction attendees 0 0

Increase Supplemental Instruction Satisfaction Level 0 0

Increase Skill Building Workshop attendees 0 0

Increase UPrep Mtg Wksp Attendance 0 0

Track SIP/PASS Students Advised 0 0

Increase New SIP Applicants 0 0

Increase New SIP Interviews 0 0

Increase New SIP Candidates** 0 0

Increase SIP Satisfaction Level 0 0

Increase GEAR UP/College Day Workshop Attendees 0 0

Increase GEAR UP/College Day Field Trip Attendees 0 0

Increase GEAR UP/College Day Overnight Camp Attendees 0 0

Increase or Maintain GPAs for students in King-Chavez-Parks/4-S

Tracker Program0 0

Implement online tutoring program 0 0

Number of pilot online tutor request/sessions held 0 0

Increase Number of GradesFirst progress report requests sent 0 0

Increase Number of GradesFirst progress reports received 0 0

HSC 2011 - 2012 Monthly Totals

Success Coaches


Success Coaches



GradesFirst


GradesFirst

Coordinated Student Advising Team Monthly Report



Establish number of letters/emails to students on P1,P2 and P3 to

schedule appointment 0 0

Establish number of individualized student plans created to help

students meet goals0 0

Establish number of students seen after probation ends 0 0

Establish number of phone calls placed to students before

registration hold placed on account0 0

Reduce number of holds placed due to non-compliant probation

students0 0

Establish number of letters/emails to students with more than 90

credit hours0 0

Establish number of letters/emails to probation students with intent

status0 0

Establish number of follow-up phone calls to students who do not

schedule initial appointments0 0

Establish number of phone calls in May/Aug to students not

registered for fall semester (3 most recent FTIAC cohorts and

nonFTIAC probation students)

0 0

Establish interface between advisors and faculty through GradesFirst 0 0

Establish number of planners distributed to support learning 0 0

Establish number of referrals to appropriate campus resources 0 0

Establish total number of support letters for students dismissed 0 0

Establish total number of support letters for financial aid

reinstatement0 0

Establish number of hits to website 0 0

Establish number of students connected to CSAT via social media 0 0

Establish staff participation in FUSION and other campus activities 0 0

Establish number of staff teaching UNIV courses 0 0

Create advising manual 0 0

Create student worker manual 0 0

CSAT 2011 - 2012 Monthly Totals

CSAT Communication and Outreach ActivitiesCSAT Communication and Outreach Activities

Disability Resource Center Montly Report



Increase Total Number of Accommodation Letters Distributed 0 0

Increase Total Number of Appointments 0 0

Increase Total Number of Walk-Ins 0 0

Total Number of New Students (Intakes) 0 0

Personalized Follow-Up Emails After Intakes 0 0

Increase Total Number of Returning Student Visits 0 0

Establish Total number of current students with past/current DRC

connection (not using letters; initial visit only or no return to letters)0 0

Establish percentage of Students Remaining Connected From

Previous Semester (excluding graduates)0 0

Establish Number of Personalized Contacts to Students on Academic

Probation (Oct, Feb and June)0 0

Total Number of Students Using Interpreters and CART (Reported at

end of semester)0 0

Total Number of Interpreter and CART Service Hours per month 0 0

Total Interpreter Expenses 0 0

Total CART Expenses 0 0

Total Hearing Impairment Service Expenses* 0 0

Number of Students Using Alternative Media per Semester

(Reported at end of semester)0 0

Number of Alternative Media Books (Reported at end of semester) 0 0

Number of Hours Spent Weekly on Alternative Media 0 0

Increase Students Participating in Mentor Program (Reported at end

of semester)0 0

Increase Number of Hours Spent on Mentor Program 0 0

Mentor Program Satisfaction Level (Reported at end of Semester) 0 0

Establish Students Participating in You Are Smarter Than You Think!

(YASTYT)0 0

YASTYT Program Satisfaction Level (Reported at end of Semester) 0 0

Increase Students Participating in Live 100% Now 0 0

DRC 2011 - 2012 Monthly Totals

Standard Resources

Specific Programs

Standard Resources

Specific Programs

KTD Monthly Report



Number of participant individual meetings with program director 0 0

Number of GradesFirst Progress Reports received 0 0

Number of meetings with success coaches, interns, and/or

Graduate Assistants0 0

Number of meetings with supplemental instructors 0 0

Number of meetings with tutors 0 0

Number of students participating in mentor program 0 0

Number of Creating a Better Me Group sessions 0 0

Number of Summer Ounce of Prevention Sessions

Number of Finding Your Way sessions 0 0

Number of students completing 10 hours of community service

project0 0

Number of collective Success Coach meetings 0 0

Mentor Satisfaction 0 0

Creating a Better Me Satisfaction 0 0

Transition Life Skills (COUN 477) Satisfaction 0 0

Summer Ounce of Prevention Satisfaction 0 0

Finding Your Way satisfaction 0 0

Overall 1st Year Keys to Degrees Satisfaction 0 0

Number of students deemed "at risk" 0 0

Number of students with 3.0 and above GPA 0 0

Number of students with 2.5 - 2.99 GPA 0 0

Number of students with 2.0 - 2.49 GPA 0 0

Number of students with GPA below 2.0 0 0

Number of students participating in weekly interventions due to

GPA less than 2.50 0

Number of students retained each semester from previous

semester0 0

Number of students with 36+ credit-hours completed by beginning

of second year0 0

Number of students with 72+ credit-hours completed by beginning

of third year0 0

Number of students with 108+ credit-hours completed by

beginning of fourth year0 0

Academic Progress

Satisfaction


Academic Progress

KTD 2011 - 2012 Monthly Totals


Satisfaction

College Team Monthly Report



Create a communication calendar system 0 0

Establish number of specific fall advising communication outreach efforts (folders,

emails, letters, phone calls, etc.)0 0

Establish number of specific fall career communication outreach efforts (folders,


Establish number of specific winter advising communication outreach efforts (folders,


Establish number of specific winter career communication outreach efforts (folders,


Establish a College Plan for Success (using Career Horizons model) for each college 0 0

Establish total number of personalized contacts pertaining to advising needs 0 0

Establish total number of personalized contacts pertaining to career needs 0 0

Established personalized outreach to students who are still deciding on a major 0 0

Establish outreach plan to students with 100+ hours regarding graduation audits and

major/minor confirmation0 0

Establish outreach to students with 100+ hours regarding graduation audits and

major/minor confirmation0 0

Establish outreach plan to students in 2.01 – 2.50 GPA range 0 0

Establish number of students contacted in 2.01 – 2.50 GPA range 0 0

Establish outreach plan to students in 2.51 – 2.99 GPA range 0 0

Establish number of students contacted in 2.51 – 2.99 GPA range 0 0

Establish follow-up outreach plans for GradesFirst early alert report submissions 0 0

Establish Facebook and social media outreach options 0 0

Establish appropriate plans for students on probation 0 0

Develop plan for assisting students to complete general education requirements in

timely manner0 0

Develop plan for assisting transfer students 0 0

CAS College Team Created/Led Programs 0 0

Students attending CAS programs 0 0

Student satisfaction with CAS programs 0 0

COB College Team Created/Led Programs 0 0

Students attending COB programs 0 0

College Teams 2011 - 2012 Monthly Performance

Communication

Programs and OutreachPrograms and Outreach

Communication

Quarterly Report Tools Samples

29

College Team Quarterly Report

Area of Performance 1st Quarter Report (July - Sept) 2nd Quarter Report (Oct - Dec) 3rd Quarter Report (Jan - Mar) 4th Quarter Report (Apr - Jun)

Create a communication calendar system

Establish number of specific fall advising communication outreach efforts

(folders, emails, letters, phone calls, etc.)

Establish number of specific fall career communication outreach efforts


Establish number of specific winter advising communication outreach efforts


Establish number of specific winter career communication outreach efforts


Establish a College Plan for Success (using Career Horizons model) for each

college

Establish total number of personalized contacts pertaining to advising needs

Establish total number of personalized contacts pertaining to career needs

Established personalized outreach to students who are still deciding on a

major

Establish outreach plan to students with 100+ hours regarding graduation

audits and major/minor confirmation

Establish outreach to students with 100+ hours regarding graduation audits

and major/minor confirmation

Establish outreach plan to students in 2.01 – 2.50 GPA range

Establish number of students contacted in 2.01 – 2.50 GPA range

Establish outreach plan to students in 2.51 – 2.99 GPA range

Establish number of students contacted in 2.51 – 2.99 GPA range

Establish follow-up outreach plans for GradesFirst early alert report

submissions

Establish Facebook and social media outreach options


Develop plan for assisting students to complete general education

requirements in timely manner


CAS College Team Created/Led Programs

Students attending CAS programs

Student satisfaction with CAS programs

COB College Team Created/Led Programs

Students attending COB programs

Student satisfaction with COB programs

COE College Team Created/Led Programs

Students attending COE programs

Student satisfaction with COE programs

COT College Team Created/Led Programs

Students attending COT programs

Student satisfaction with COT programs

CHHS College Team Created/Led Programs

(Sample Page)

students success network - eastern michigan university

Documents