students’ satisfaction survey report (2016) · measurement, learning & evaluation aman...

Measurement, Learning & Evaluation

AMAN Foundation

March 2017

Students’ Satisfaction Survey Report (2016)

Department of Measurement, Learning and Evaluation Page 1

1. Acknowledgements

The Measurement, Learning and Evaluation (MLE) team at Aman Foundation wishes to acknowledge the

support that it received from the management and colleagues at Aman Foundation, as well as the entire

team of AMANTECH, ranging from senior management, to middle management and line staff. This report

would not have been possible without their support and commitment to completing this assignment.

We would also like to extend our thanks to AIVT Academics and Computer Section, who assisted the MLE

department in obtaining baseline data regarding current, past and drop-out students from AMANTECH.

We hope that the findings of the assignment will help Aman Foundation and AMANTECH plan future

strategy for vocational training related interventions in the community.


2. Table of Contents

1. Acknowledgements ............................................................................................................................... 1

2. Table of Contents .................................................................................................................................. 2

3. ACRONYMS AND ABBREVIATIONS: ....................................................................................................... 4

4. Objective: .............................................................................................................................................. 5

5. Key Findings: ......................................................................................................................................... 5

Why AIVT:.................................................................................................................................................. 5

Academics: ................................................................................................................................................ 6

Other Students’ affairs and facilities: ....................................................................................................... 6

Travelling to AIVT: ..................................................................................................................................... 6

6. Background: .......................................................................................................................................... 7

7. Methodology: ........................................................................................................................................ 7

Study Design: ............................................................................................................................................ 7

Study setting and duration: ...................................................................................................................... 7

Population Sample: ................................................................................................................................... 7

Survey tools: .............................................................................................................................................. 7

8. Group demographics ............................................................................................................................ 8

8.1 Age-wise distribution: ................................................................................................................... 8

8.2 Town-wise distribution: ................................................................................................................ 8

8.3 Program-wise distribution: .......................................................................................................... 9

9. Study: .................................................................................................................................................... 9

9.1 Students’ Satisfaction Rates: ......................................................................................................... 9

9.1.1 Instructors: .......................................................................................................................... 10

9.1.2 Other Academic Indicators ................................................................................................. 13

9.1.3 Student Affairs: ................................................................................................................... 15

9.1.4 Facilities ............................................................................................................................... 16

9.1.5 Uniform ............................................................................................................................... 17

9.2 AIVT’s main factors of attraction: ............................................................................................... 18

9.2.1 Ranking the factors ............................................................................................................. 19

9.2.1 Choosing the reason to join AIVT ........................................................................................ 19


9.3 Ease of Access: ............................................................................................................................ 20

10. Recommendations .......................................................................................................................... 23

11. APPENDIX. ....................................................................................................................................... 25


3. ACRONYMS AND ABBREVIATIONS:

AIVT Aman Institute of Vocational Training

Auto Automotive

CAD Computer Aided Designing

CAM Computer Aided Manufacturing

DHA Defence Housing Authority

E&E Electrical & Electronics

FWP Fabrication, Welding & Piping

Mecl Mechanical

Mecx Mechatronics

MLE Measurement, Learning & Evaluation

NAVTTC National Vocational & Technical Training Commission

OP Offset Printing

RAC Refrigeration & Air Conditioning


4. Objective:

The measurement of student satisfaction can be useful to AIVT itself and other vocational and technical

institutions, to help them to pinpoint their strengths and identify areas for improvement. Satisfaction

ratings go beyond teaching assessments, which have a narrow focus, to include broader aspects of the

student learning experience. To grasp the complexity of that learning experience, it is not enough to know

the degree to which students are satisfied, it is important to understand the factors that contribute to

student satisfaction.

The alumni survey which is conducted after the graduation of the students, is one way to gauge the

soundness or short-comings of the programs, however it does not cover all the parameters that were

supporting and affecting the student life-cycle from application to graduation.

In order to understand the students’ satisfaction with Aman Tech vocational training, this survey was

introduced by MLE. The primary objective of survey is to gauge student opinion about Aman Tech and use

their responses to devise suggestions in order to improve quality of services at Tech, making it the first

choice institute for vocational training in Karachi. Additionally, the survey is also used to evaluate the

performance of different departments at Tech in terms of behavior, operations and administration.

5. Key Findings:

The operations that take place along with student life-cycle in Aman Institute of Vocational Training (AIVT)

have different effects on students’ satisfaction. Through our findings from the survey conducted from

students who have completed at least 3 months in the institute, we can conclude that AIVT is on its path

to provide quality education and related facilities. Different aspects like instructors’ behavior, skills and

motivation and Aman Staff’s counselling are having a positive effect on students’ satisfaction, while

behavior of guards and other administrative problems have been found to be demotivation for the

students.

Why AIVT: The main reason for students to join AIVT was the vocational academics. It included the

instructors, teaching methodology and technical trainings. The economical tuition expenditure

was also regarded to have significance.

Through the study, the duration of the course is found to have an insignificant effect on

perspective while taking decision to join AIVT

The main objective of the students to enroll in the courses was to improve their skills rather than

to acquire better employment


Academics: Instructors were considered to be the most important component for understanding level of

satisfaction among the students. In all trades, instructors’ performance were responded to be

adequately satisfactory

Response to the questions and curiosity of the students was rated to be less among all the

indicators related to instructors

The data shows that the average class strength contributed to minimal variation in the instructors’

performance

Instructors’ efficiency has been noted to be less on the weekends, during which the upper

management is on leave

In July-2016, the duration of courses was decreased from one year to six months, keeping the

course syllabus constant. That is the reason that they have less time to perform practical and

experiments in workshops. The students of Mechatronics, Electrical & Electronics and Automotive

are least satisfied with the workshop and their equipment

Other Students’ affairs and facilities: The operational processes taking place in support of the regular vocational training are not

considered to be satisfactory by the students. They showed 56% satisfaction rate in this area of

survey

Even before this survey study, the students submitted feedback and complains by themselves,

however only 46% of the students satisfied on the actions taken on them

Regardless of shifts and number of students, guards are found to be disrespectful in dealing with

the students

Students are only 48% satisfied with the facilities provided to them by AIVT. Condition of lockers

and sitting area outside the tuck shop, the satisfaction rate of 37% only

In June-16 batch, students are not allotted with the time for sports and library which has

significantly affected the student satisfaction with regard to AIVT facilities and students affairs

With regards to uniform, Polo-shirts are admired more than overall kit, as far as design, comfort

and color are concerned

Travelling to AIVT:

Students residing in the towns neighboring to the campus are satisfied with the travel time and

effort, while the students living in other areas have responded to have difficulties in reaching

Aman

The distance and unavailability of transport have been the main issues while traveling to

AmanTECH


6. Background:

Aman Tech was founded in 2010 with the aim of transforming lives of Pakistanis by training young talent

in the field of vocational training. Over the years, the program has been revamped multiple times to

improve the experience for students and ensure they meet market expectations. However, almost all

policies to improve the service delivery at Aman Tech have not yet taken into account the very opinion of

students who are using the facility. In an attempt to empower the students, MLE decided to give them a

platform, through a feedback survey, to voice their concerns which could then be conveyed to the relevant

department so that the gap between student expectations/opinion and the service delivery of Tech can

be minimized.

7. Methodology:

Study Design: The survey was designed to extensively cover student opinion regarding all aspects of Aman Tech, such as

behavior of staff, feedback on instructors, courses, equipment etc. It also included questions to identify

the factors which students have considered while preferring Aman Tech over any other vocational training

institutes.

Study setting and duration: MLE conducted the survey in computer labs at AMAN Tech institute. Data collection was initiated from

October 1st, 2016. Every day five sessions were conducted, three in morning hours and two in the

afternoon. For the weekend shifts, four to five sessions were held back-to-back. The time of each session

was 30 minutes.

Population Sample: The data of all active students (2104), who were admitted from Jan 2016 to June 2016 were retrieved

from SIS, by MLE. A representative sample (n=550, i.e. 25% of total active students) was drawn then by

using simple random sampling technique in two stages, by trade and then by shifts using proportionate

to size methodology.

All randomly selected students were included from the pool of active students, across all trades, shifts

and admission sessions, according to their respective proportions.

Survey tools: A standardized questionnaire was developed to collect information from the students. An on-line version

of this form was developed on Google-form, in which students directly entered the data themselves. Each

session consisted of 25 students and was supervised by three trained facilitators. Before starting the


session a five minutes introductory note was delivered regarding instructions, purpose and importance of

the feedback survey. The facilitators ensured that all students were able to complete the online survey

before the session ends.

8. Group demographics

8.1 Age-wise distribution: Out of the 580 students who participated in

the survey, majority, that is, 51.8% (n=299)

belonged to the age group of 20-29 years,

followed by 40% (n=248) who were in the

range of 17 to 19 years of age. The

remaining 5.2% (n=30) were over 30 years

old.

8.2 Town-wise distribution:

From the sample data, the highest proportion of students, 16.7% (n=93) come from Korangi town,

followed by Malir (11.3%, n=63), Landhi Town, (10.8%, n=60), Gulshan Town (6.5%, n=36).

1

2

2

2

4

8

8

18

22

24

26

28

29

30

36

47

55

60

63

93

0 10 20 30 40 50 60 70 80 90 100

Out of Karachi

D.H.A

Gadap Town

North Nazimabad

S.I.T.E

Bin Qasim

Liyari Town

Kiamari Town

Saddar Town

Gulberg Town

Baldia Town

Liaquatabad

Shah Faisal

Orangi

Gulshan Town

New Karachi

Jamshed Town

Landhi

Malir

Korangi

248299

30 <=19 years

20-29 years

>= 30 years


8.3 Program-wise distribution: In order to have maximum analytical results, the sample is divided into 9 trades, 3 shifts and 4 batches.

The distribution is given as follows:

Auto CAD CAM

CAD Civil

E&E FWP Mecl Mecx OP RAC Total

January-2016 32 0 0 64 15 41 6 0 61 219

Afternoon 9 0 0 12 0 7 0 0 12 40

Morning 11 0 0 24 9 21 6 0 21 92

Weekend 12 0 0 28 6 13 0 0 28 87

June-2016 88 5 18 78 0 50 0 3 67 309

Morning 53 0 11 45 0 32 0 3 34 178

Weekend 35 5 7 33 0 18 0 0 33 131

March-2016 0 0 0 6 5 6 0 0 0 17

Weekend 0 0 0 6 5 6 0 0 0 17

May-2016 (NAVTTC)

6 4 0 3 0 0 0 0 0 13

Afternoon 6 4 0 3 0 0 0 0 0 13

Grand Total 126 9 18 151 20 97 6 3 128 558

9. Study:

The survey was designed to gauge specific parameters which directly affects application numbers and may

impact students’ retention. The survey is divided into following sections which cover all the aspects

required to gather appropriate feedback data:

9.1 Students’ satisfaction Rates

9.2 AIVT’s main factors of attraction

9.3 Ease of Access

9.1 Students’ Satisfaction Rates: In the first part of the survey, students were asked to rate total 30 indicators. The indicators were covering

aspects like academics, students’ affairs, extra-curricular activities which affects the students’ interest and

may impact retention. These measures were rated on a 5-point scale given as:

Response Satisfaction Rate

Very poor 0%

Poor 25%

Neutral 50%

Good 75%

Very good 100%


In order to have better insight, the indicators have been divided into separate classes as follows:

9.1.1 Instructors

9.1.2 Other Academic Indicators

9.1.3 Student Affairs

9.1.4 Facilities

9.1.5 Uniform

9.1.1 Instructors: According to the students’ response, majority of them are content with the instructors’ overall

performance. In the survey, the sample of the students have shown an average satisfaction rate of 82.6%.

The instructors were evaluated on multiple indicators that are most relevant to students’ interaction and

overall satisfaction within the class. The indicators upon which the instructors were evaluated along with

the students’ satisfaction rate for them are as follows:

It can be determined from the graph above, instructors have received a reasonably high response for

overall satisfaction with the students. The students are highly content with the respect, attention, and

teaching methodology. However for time utilization, answering students’ queries, motivating students

and preparation of daily lectures, instructors have received comparatively lower scores.

Overall students showed a high satisfaction with the instructors’ performance. However, it is important

to note that instructors differ across the trades. Additionally the average class strength also varies trade

wise. Therefore in order to gain a better understanding of this category, the data has been divided in order

to have better insights. The division has been made considering following aspects:

79%

80%

81%

82%

87%

87%

75% 80% 85% 90%

Instructor’s Support for student’s curiosity and questioning

Proper utilization of teaching time by the instructor

Preparation of instructor for daily lectures

Instructor’s ability to motivate students

Respect and attention shown by teachers to students

Instructor’s teaching skills and methodology

Satisfaction Rates for Instructors


9.1.1.1 Trade-wise

9.1.1.2 Shift-wise

9.1.1.3 Batch-wise

9.1.1.1 Trade-wise:

The distribution across the trades are given as:

E&E RAC Mecl Auto Mecx

CAD Civil

CAD CAM

FWP OP

Average class size 27.1 26.1 25.3 24.9 23.0 17.8 17.5 15.4 13.0

Indicators

Respect and attention shown by instructors to students

86% 89% 87% 83% 88% 92% 86% 91% 100%


85% 90% 88% 83% 83% 90% 92% 91% 100%


79% 86% 84% 74% 83% 86% 83% 88% 83%


79% 85% 82% 80% 88% 75% 83% 89% 92%


78% 82% 80% 75% 96% 83% 69% 85% 83%


80% 84% 81% 76% 79% 82% 78% 80% 92%

Overall Instructor performance 81% 86% 84% 79% 86% 85% 82% 87% 92%

According to the table above, the highest overall satisfaction rate i.e. 92% is exhibited by the students of

Offset Printing with the smallest average class size (i.e. 13 students). The trade responded to attention

and teaching methodology up to 100%. The Automotive trade rated the instructor’s performance with

least satisfactory score (i.e. 79%). The main concerns of the students of this trade are Course preparation,

time utilization and response to students’ curiosity. In RAC and Mechanical trades, despite having a large

class size, instructors were able to attain relatively higher satisfaction rates.

9.1.1.2 Shift-wise:

The attention of the instructors can also vary by the number of working hours and the timings during

which they teach. In order to have a better insight, the responses have also been distributed into shifts

and given as follows:


Morning Afternoon Weekend

Average Class population 26.7 20.2 23.6

Indicators

Respect and attention shown by instructors to students 88% 87% 85%

Instructor’s teaching skills and methodology 89% 88% 84%

Preparation of instructor for daily lectures 84% 79% 78%

Instructor’s ability to motivate students 83% 78% 80%

Instructor’s Support for student’s curiosity and questioning 82% 79% 76%

Proper utilization of teaching time by the instructor 83% 78% 78%

Overall Instructors Performance 85% 82% 80%

The data shows that in each of the measures, the students belonging to morning shift have scored their

instructors with higher scores as compared to the students of the other two shifts; even though the

morning shift has the highest average class population. It is important to note that the instructors across

all three shifts are same. The factors effecting this variation may include the decrease in effectiveness

with the passage of working hours and less inspection especially in weekend shifts, since the weekend

shift has the lowest staff count as all management staff is off.

9.1.1.3 Course-wise:

From the batch of June-16 intake, all courses of 1 year duration have been converted into 6 months

courses in accordance to management strategic directions. However during our survey, the batch of Jan-

16 intake was still experiencing the course length of one complete year. Similarly in batches of March-16

and May-16, there are comparatively less number of students which could affect students’ satisfaction

rate with the instructors. Therefore in order to have an insight of the impact caused by difference in

number of students and course duration, the responses are also analyzed with respect to the batches.

The resulting satisfaction rates are given as follows:


January-2016 June-2016 March-2016

May-2016 (NAVTTC)

Majority Courses Duration 12 6 9 6

Indicators


87% 86% 88% 90%


87% 86% 93% 88%

Preparation of instructor for daily lectures 82% 80% 93% 83%

Instructor’s ability to motivate students 82% 81% 88% 90%


80% 78% 87% 85%


81% 79% 87% 81%

Overall Instructors Performance 83% 82% 89% 86%

Examining the overall instructors’ performance, the students of March-2016 and May-2016 (NAVTTC) are

comparatively more satisfied than the students of regular batches i.e. January-2016 and June-2016. The

average class population of March-16 and May-16 batches is comparatively less, so the student’s

satisfaction for instructors is evidently greater. On contrary, satisfaction rate for instructors in Jan-16 and

June-16 batches are comparatively low. This shows that average class population is has a direct impact on

the instructors’ performance.

9.1.2 Other Academic Indicators Other Academic Indicators include workshop indicators like duration and equipment and Soft skills

Course. Overall students are content with the academic measures other than instructors. The sample has

responded with 76% satisfaction rate. The distribution of satisfaction rate for other academic parameters

are given as:

The response given by the students shows that the course content for soft skills is found to be satisfactory

(i.e. 83% satisfaction rate) for the students but they responded with low scores for workshop indicator

68%

83%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Workshop

Soft skills class

Satisfaction Rate for Other Academic Indicators


(68%). This response is the result of many factors which include course duration, class population,

equipment conditions and the instructor providing instructions to the students for practical. In order to

identify these factors the responses are studied across trades, sessions and shifts.

In AIVT, all batches have different course duration but the course content is same across all the sessions,

which might affect the students’ satisfaction rate for the indicators. The distribution is given below:

January-2016 March-2016 June-2016 May-2016

Duration (Months) 12 9 6 6

Indicators

Workshop 71% 68% 67% 68%

Soft skills class 84% 88% 82% 61%

Overall other academic indicators 78% 78% 75% 65%

The above data shows that low score for the workshop varies with the course duration, which means that

same content which is being taught in different durations is affecting the students’ response and

satisfaction. Further in Soft Skills class, all sessions are positive about the course except the May-2016

(NAVTTC) batch. These students have a very low academic backgrounds, since the eligibility criteria for

the admissions was at least Middle pass, so it can be assumed that the understanding to the same soft

skill training level might be difficult for them.

The content covered in soft skills class was is similar in all the trades. But the response for workshop may

vary trade to trade. The reason includes the different workshops and number of equipment available for

students for practical use. In order to have further insight, the satisfaction rates for workshop equipment

have been distributed according to the trades as follows:

Trades Workshop Equipment

Content covered in soft skills class

Overall other academic indicators

Automobile 65.6% 81.0% 73.3%

CAD-CAM 84.4% 90.6% 87.5%

CAD-Civil 77.8% 83.3% 80.6%

Electrical & Electronics 61.1% 85.9% 73.5%

Fabrication, Welding & Pipework 68.5% 87.0% 77.8%

Mechanical 73.7% 80.4% 77.1%

Mechatronics 55.0% 65.0% 60.0%

Off Set Printing Technician 87.5% 100.0% 93.8%

Refrigeration & AC 73.6% 81.0% 77.3%

The data for the satisfaction rate shows that the Mechatronics course with the largest duration of 2 years,

has least satisfaction (i.e. 60%) for other academic indicators. In contrast, the Offset Printing course scored

with high positive response (i.e. 93.8%). Studying specifically into the workshop indicator, students of


Offset Printing, CAD-CAM and CAD-Civil are relatively more satisfied, however the students from

Mechatronics, Electrical & Electronics and Automobile have shown relatively lower levels of satisfaction.

9.1.3 Student Affairs: In support of academics, other student matters also take place. Student Relations Department is generally

responsible for most of the day to day students’ related operations and logistics. In comparison to all the

academic activities, including academics and facilities, students have responded the Student Affairs with

a low satisfaction of 59%. In the survey, the student affairs component includes multiple indicators as

given follows:

As it is shown in the graph that all the indicators received less than 70% satisfaction rate. The leave signing

process, guards’ response and the resolving of complaints were found to be very critical. The same

processes take place for all the students irrespective of trades, batches and shifts. However, there can be

a variation in efficiency, responsiveness and the number of students to be dealt in the shifts. So having an

overview of the responses shift-wise, the data shows the following satisfaction rates:


Total number of Students 1066 202 895

Indicators

Respect and attention shown by Student Relations to students 66% 67% 70%

Respect shown by guards 53% 57% 50%

Leave/short-leave signing process 57% 59% 58%

Main gate entrance rules for late comers 62% 60% 66%

Pre-admission counselling/guidance regarding trades 69% 70% 68%

Resolving of complaints 50% 40% 43%

Overall Student Affairs 60% 59% 59%

46%

52%

57%

63%

68%

69%

0% 20% 40% 60% 80%

Resolving of complaints

Respect shown by guards

Leave/short-leave signing process

Main gate entrance rules for late comers

Respect and attention shown by Student Relations tostudents

Pre-admission counselling/guidance regarding trades

Students' satisfaction Rate for Student Affairs


From the graph above, it can be seen that overall the morning shift proved to be slightly better than other

shifts. But taking a deep insight leave signing processes, since there are less number of students therefore

they are responded in a better way. Respect shown by guards in morning and weekend shift, and resolving

of complaints in all the shifts have been rated comparatively lowest by the students.

9.1.4 Facilities Students are provided with all the facilities like tuck shop, lockers, washroom, library and sports.

According to students’ response either the facilities are unavailable or are in an inappropriate conditions.

They have shown overall satisfaction rate to be 48%. The distribution of the indicators are given as below:

Overall, it can be seen in the data that except the cafeteria, availability of water in washrooms, time

duration of breaks, and quality of drinking water, all the indicators were responded below even 50%

satisfaction. To have a better understanding, the responses are divided according to the shifts as given

below:

37%

37%

42%

43%

44%

45%

46%

52%

53%

60%

67%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Sitting area outside Tuck Shop

Condition of Lockers

Condition of sports equipment

Time allotted for library

Time allotted to sports

Availability of Drinking water

Hygiene condition of washrooms

Quality of drinking water

Time duration of breaks

Availability of water in washrooms

Hygiene condition of cafeteria

Students' satisfaction Rate for Facilities



Total number of Students 1066 202 895

Indicators

Condition of Lockers 35% 39% 39%

Availability of Drinking water 50% 29% 43%

Quality of drinking water 56% 43% 50%

Availability of water in washrooms 63% 56% 57%

Hygiene condition of washrooms 48% 53% 42%

Hygiene condition of cafeteria 67% 68% 67%

Sitting area outside Tuck Shop 38% 48% 33%

Condition of sports equipment 48% 45% 35%

Time duration of breaks 43% 39% 67%

Time allotted for library 45% 56% 38%

Time allotted to sports 48% 64% 36%

Overall students facilities 49% 49% 46%

The data above shows multiple types of variations depending upon many factors. Overall, the weekend

shift students responded to the facilities with comparatively low score, especially in the indicators of

hygiene, sports and library. The main possible factor is the lack of supervision as the management staff is

off on weekends. Condition of lockers were rated less (35%) in morning shift which can be the result of

lack of time available for use because the greater number of students (1066). In afternoon shift, students

are only 29% satisfied with the availability of drinking water, although the number of students are least in

this shift. The response for the time allotted for sports and library is very less overall, as some of the

batches like June-16 and May-16, have no option to avail sports and library facilities. Apart from that, the

students have responded the time allotted for library and sports to be 50% and 54% satisfactory

respectfully.

9.1.5 Uniform AIVT provides technical training to the students with the motive to provide the most appropriate

environment and experience. Students are provided uniforms which they would eventually use in their

professional career while performing technical jobs. The students are 57% satisfied with the uniforms.

The division of the indicators are given as below:


The data shows that the main concern of the students was the availability of uniform on time which was

shown with a 45% satisfaction rate. However, recently there has been a change in uniform. The students

of January-2016 and March-2016 used to wear overalls, however in June-2016 and May-2016 students

have been provided polo shirts and pants. The change has had a significant effect on students’ response.

The responses are given as follows:

January-2016 March-2016 June-2016

May-2016 (NAVTTC)

Uniform Type: Overall Overall Polo-shirt Polo-shirt

Timely Availability of Uniform 47% 51% 45% 31%

Comfort of Uniform 36% 29% 71% 62%

Design of Uniform 43% 34% 74% 71%

Color of Uniform 58% 60% 73% 67%

The responses in the table above shows that uniforms were not made available on time in any of the

batches. However, the comfort, design and color of the polo-shirt uniform has been responded to be

satisfactory as compared to the overalls.

9.2 AIVT’s main factors of attraction: In this section, students were provided two types of questions:

9.2.1 Ranking the factors

9.2.1 Choosing the reason to join AIVT

45%

56%

61%

67%

0% 10% 20% 30% 40% 50% 60% 70%

Timely Availability of Uniform

Comfort of Uniform

Design of Uniform

Colour of Uniform

Satisfaction Rate for Uniform


9.2.1 Ranking the factors Students were given seven factors which influenced them to choose AIVT over any other institute. The

factors were to be ranked according to their influencing capacity. The factors and their overall results are

given as follows:

Factors Ranking

Combination of practical and theory 1

Better Instructors 2

Aman Tech is cheaper than other institutes 3

Courses at Aman Tech are of reasonable duration 4

Better job opportunities 5

Brand name 6

Ease of Access 7

The responses shows that overall the academics’ factors like combination of practical and theory and

instructors were the main source of attraction. Followed by the economical fees, employment

opportunities and brand name. Ease of Access was ranked at last which shows that reaching AIVT has

been difficult for the students.

Duration of the courses has been ranked at 4th, however since there is a variance in it across the batches

due to management changes. In order to have a better insight, the responses are divided into the batches

as follows:

January-

2016 March-

2016 June-2016

May-2016 (NAVTTC)

Duration (Months) 12 9 6 6

Combination of practical and theory 1 1 1 3

Better Instructors 2 2 2 1

Aman Tech is cheaper than other institutes 3 4 3 4

Courses at Aman Tech are of reasonable duration 4 3 4 5

Better job opportunities 5 6 5 2

Brand name 6 5 6 6

Ease of Access 7 7 7 7

In the data above, students of main intakes (i.e. Jan-2016 and June-2016) have responded with the same

ranking as overall, regardless of the difference in course duration. But there are some minor variations in

the intakes of March-2016. However the students of May-2016 (NAVTTC) expect a better opportunities

to be their one of the top priority.

9.2.1 Choosing the reason to join AIVT This was a closed ended question in which students were provided with all the possible reasons that could

be the factor for taking decision to join AIVT. The choices and the results are as follows:


The data shows that opportunity for employment or attaining better employment was significantly less

important for the students as compared to the improvement of their technical skills. The main point to

note is least important option of the recommendations by friends or neighbors. This implies that our

alumni and network in communities are not contributing to spread good will in community.

9.3 Ease of Access: AIVT facility, with its location is near to most of the students who are residents of Landhi, Korangi and

Malir. But due to its location to a faraway area inside where, there is no access of public transport and the

construction of the bridge at main Korangi Crossing, students found difficult in reaching AIVT.

Overall students have answered that they face difficulty in reaching AmanTECH and data shows that only

37% responded with ease of access to AIVT. The percent ease of access is responded as 37% only. The

average distance from the residence of the students to AIVT, who responded with the difficulty in reaching

to campus is 12.2 miles, while for students answering the access to be easy is 8.1 miles. The division of

the response by towns is given as:

2%

5%

9%

14%

30%

41%

0% 10% 20% 30% 40% 50%

Friend's or Neighbour's recommendation

Hobby

Family's guidance

Higher Income

Employment

To improve skills


Town Ease of Access

Korangi 67%

Jamshed Town 53%

Shah Faisal 52%

Landhi 45%

Liyari Town 38%

Malir 33%

Kiamari Town 28%

Orangi 27%

S.I.T.E 25%

Saddar Town 23%

Gulshan Town 22%

Gulberg Town 21%

New Karachi 19%

Liaquatabad 18%

Baldia Town 8%

Bin Qasim 0%

D.H.A 0%

Gadap Town 0%

North Nazimabad 0%

Out of Karachi (Hyd)

0%

Grand Total 37%

The map shows that the students residing in the neighboring areas of AIVT like Korangi, Landhi, Shah Faisal

are satisfied with the ease of access. While in areas like Bin Qasim, DHA, Gadap and North Nazimabad, all

the students are facing difficulties in reaching Campus.

In order to gain a better understanding of difficulties related to commuting to AIVT, students were asked

to respond to a multiple-choice based question. The distribution of the difficulties faced by students are

given as follows:

1. Lyari Town

2. Saddar Town

3. Jamshed Town

4. Gadap Town

5. SITE Town

6. Kemari Town

7. Shah Faisal Town

8. Korangi Town

9. Landhi Town

10. Bin Qasim Town

11. Malir Town

12. Gulshan Town

13. Liaquatabad Town

14. North Nazimabad Town

15. Gulberg Town

16. New Karachi Town

17. Orangi Town

18. Baldia Town

AmanTECH


The data prominently shows that the distance is the major factor which is causing difficulty for students

in reaching to AmanTECH.

3%

27%

32%

70%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Others

It is too expensive

Infrequent availability of public transport

It is too far

Problems being faced by students in reaching Aman


10. Recommendations

1. Certain aspects of Aman Tech, especially in the administrative area, need immediate attention and

improvement. These include, condition of lockers, availability of drinking water, hygiene conditions

of washrooms and the covered sitting area for students next to the tuck shop which tends to get very

crowded. Given that students spend considerable hours at the Aman Tech facility, provision of these

basics are vital in providing a conducive environment to the students.

2. The complaints and feedbacks are the students’ contribution towards betterment of the institute.

These should be taken into account seriously and should be tracked properly.

3. Students need to be treated more respectfully, especially by guards at the main gate, and proactive

action needs to be taken to resolve student complaints or address them in the best possible way to

ensure student satisfaction.

4. Workshop equipment, especially for trades such as Automobile and Electrical & Electronics, need

some quality improvement. And also the number of equipment should be increased in order to

provide sufficient time to students to perform experiments.

5. To ensure a better overall experience for students coming to Aman Tech, designated time for sports

and library each should be introduced for the new 6-month courses (including the weekend shift) as

participating in sports and reading can help refresh students and make them more productive and

active in classes.

6. While students are briefly told about the trades being offered, no comprehensive counselling is given

to prospective students regarding trades and what the curriculum entails. Students feel that given

their age and qualification (most have only studied till Matric), they have very little idea about what

to do and therefore counselling by Aman Tech will play a large role in giving them a direction and the

guidance they need. This will also help contain the drop-out rate as a students who join a trade

without any prior knowledge of what it entails, often drop out as the course does not meet their

expectations.

7. Aman Tech can expand its target market by provision of transport services and ensure higher

enrollment in the future through more specific marketing. Hence, provision of both, point services

and pick & drop services from Korangi crossing, need to be implemented across all shifts at a

subsidized rate. This will help make Aman Tech more accessible to students living in different parts of

Karachi and may result in higher enrollment rate in the future.


8. Marketing can make use of the information on the factors that attract students to Aman Tech, both

individual and compared to other institutes, to make more customized campaigns for different trades.

9. According to students’ responses, improvement of skills was more important for the students,

compared to the employment. Hence the marketing department can amend its strategies accordingly

by strengthening their focus on employment opportunities and also by gaining a new direction to

market the skill enhancing part of AIVT.

10. New trades and courses should be introduced at Aman Tech, based on demand analysis of not just industry but also of students. Given the importance of technology in today’s world and the high demand for IT operators, courses such as Information Technology should be introduced to make students more computer literate and relevant in today’s world.


11. APPENDIX.

AMANTech Student Feedback Survey Please respond to all questions below freely and honestly.

Disclaimer: This is a confidential document and participant’s name will not be mentioned

anywhere.

Application ID: ________________

Trade:

1. Automobile

2. Electrical and Electronics

3. Mechanical

4. Refrigeration and AC

5. CAD-CAM

6. CAD-Civil

7. Off-set Printing

8. Fabrication, Welding and Pipework

9. Mechatronics

Shift:

1. Morning

2. Afternoon

3. Weekend

Session:

1. Jan 2016

2. June 2016


Q1. How do you rate the following at Aman Tech?(Following are the rating criteria from very poor to very

good, please rate each point according to your point of view)

Very poor (-2) Poor (-1) Neutral (0) Good (1) Very good (2)

A – Attitude of AMAN Staff


Respect and attention shown by Student Relations to students

Respect shown by guards

B – Learning Environment and Methodology

Choice of available trades

Workshop Equipment

Content covered in soft skills class





C – Administration

Condition of Lockers

Availability of Drinking water

Quality of drinking water

Availability of water in washrooms

Hygiene condition of washrooms

Hygiene condition of cafeteria

Sitting area outside Tuck Shop

Condition of sports equipment

D – Time-keeping

Time duration of breaks

Time allotted for library

Time allotted to sports


Leave/short-leave signing process

E – Communication

Main gate entrance rules for late comers

Pre-admission counselling

Resolving of complaints

F – Uniforms

Timely Availability

Comfort

Design

Colour


Q2. Why did you join AMANTech?

1. Employment

2. Higher Income

3. To improve skills

4. Hobby

5. Family’s guidance

6. Friend’s/Neighbour’s recommendation

Q3a. Have you applied to any other vocational training Institute previously?

1. Yes

2. No

Q3b. If yes, please provide name of the institute.

Ans. ______________________________

Q3c. Did you complete any trade from the institute mentioned above?

1. Yes

2. No

3. N/A

Q3d. If yes, name the trade.

Ans. ____________________

Q4. Why do you prefer AmanTech over other vocational training institutes? (Hunar foundation, Memon

Foundation, APTECH etc.) RANK OPTIONS according to preference from 1 to 7, with 1 being the most

important reason and 7 being the least important.

1. Good combination of practical and theory

2. Aman Tech is cheaper than other institutes

3. Courses at Aman Tech are of reasonable duration

4. Better instructor

5. Brand Name

6. Better Job opportunities

7. Ease of access


Q5a. Are you currently facing issues commuting to Aman Tech?

1. Yes

2. No

Q5b. If yes, what is the issue?

1. It is too far

2. It is too expensive

3. Infrequent availability of public transport

4. Other, please explain. ___________________

Q6. If you come from Korangi crossing, what mode of transportation do you use nowadays?

1. Own transport

2. Rickshaw

3. Walk

4. AT Transport

5. Take lift

6. I do not come from Korangi crossing

Q7. In your opinion, which new TRADE should be introduced at AMANTech?

1. Information Technology

2. Chinese Language

3. Arabic Language

4. English Language

5. Other, please specify. ____________________

students’ satisfaction survey report (2016) · measurement, learning & evaluation aman...

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